★ 5

Staff is very helpful and gym is very clean over all

Source: Google

★ 5

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★ 5

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★ 4

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★ 1

We are the parents of two children who attended the YWCA after school program at Cactus Trails last year, and we ended up pulling them out because of how poorly they were treated. Majority of the days I picked up my kids they’d come to me crying about the way they were treated and spoken too. I’d step in to the gym to sign them out and majority of the kids would be cowering like they all just got screamed at which my children would later confirm was the case. This year they begged to not be in the Y program and would rather walk home.

Most recently, my son (who has both a 504 and an IEP) stopped by to say hi to a friend who’s still in the program. Instead of being treated with kindness, he was told by Ms. Alexis: “Get out of the Y, why are you even here. I don’t ever want to see your face here again.” My daughter saw this happen, and what made it worse is that another student stopped by that same day to visit a friend and was not treated the same way. The inconsistency and unnecessary rudeness were shocking.

On top of that, throughout our time in the program, my son’s 504 and IEP were never once acknowledged by staff. Anytime we brought up concerns, we were brushed off with “If you have a problem you can tell upper management.” That left us feeling dismissed and unsupported as parents trying to advocate for our child.

We want other families to be aware: this program does not treat all children with respect, nor do they make the effort to accommodate kids with learning or behavioral needs. Based on our experience, we cannot recommend the YWCA after school program at Cactus Trails. We’ve reached out to the program last week and have yet to hear back from anyone.

Source: Google

★ 5

Excellent program

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★ 5

This place has been very therapeutic for me! I especially love the chair aerobics but hope to be able to participate in the other programs soon enough. Love it!

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★ 5

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★ 1

Bad instructors and leaving kids with special needs behind

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★ 5

Great gym and pool !

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★ 1

The music is loud and
obnoxious, when I ask if they could lower it I was told to wear headphones when I called the main office no one returned my call goodbye I'm going back to planet fitness

Source: Google

★ 5

Stopped by to get information about the different services offered, really nice location I got a tour by the front desk man,very helpful on how to use gym equipment
Lots of classes available
Will be returning to sign up my grandkids for swimming lessons

Source: Google

★ 1

I signed up after speaking with the manager, Mr. Rivas, about looking for a new space for our family and asking about their culture and policies at this specific YWCA. Feeling assured that my family would feel comfortable, safe and included, which is our foremost priority, we decided to sign up.

Sad to say that today we attempted to resolve a safety concern regarding one of their lifeguards. We asked for the manager and me and my family were given the run around. That is disappointing given the nature of pool safety and drowning. When we finally spoke to management, they didn’t reassure us that the safety concern would be resolved and rather dismissed the issue as a whole.

The facilities are remodeled and are very nice but the lack of leadership, customer service culture and professionalism towards customers go a long way towards ensuring my business and continued patronage of this establishment.

Source: Google

★ 1

It was our first time there today for my 6yo’s private swim lesson. The facilities seem clean (and should be). However, I am extremely alarmed by the lifeguard’s careless and irresponsible behavior. She was on her phone the whole time which she had under the rescue buoy on her lap. After a while, I brought it up to her attention and she agreed to put it away, only to put her earbuds on instead and continue chewing her gum and drinking her coffee. I approached the front desk to inquire about their cellphone/earbud policy for lifeguards, but the front desk attendant (Jackie) said she didn’t know and suggested that I speak to their manager, Mr. Rivas, who had momentarily stepped out. I was finally able to catch Mr. Rivas on our way out after class. I cannot say that I am confident that my concerns were taken seriously. At this point, I do not feel safe bringing my children to this pool given the dismissiveness from staff and management. I am highly regretting enrolling as a member. I hope that this negligent behavior is addressed and corrected immediately.

Source: Google

★ 1

Came in with my mother because she has been wanting to go to the YWCA pool. We walked in excited but was not really greeted by front desk .One Lady was with someone and the other young lady acted like she really didn't want to attend us . She asked what we wanted and I told her my mother wanted to to sign on .She gave us the application and told us to go sit down and fill paper work and to hand over ID and insurance.Once we finished she said here you go put this on your keys and this is to open up the front door.I was like...ok ...no tour or anything about the classes.This was our first time ever being there.Evertime I tried to ask a question she was short with us .This young lady is not so welcoming.

Source: Google

★ 5

This is an awesome place!! The equipment and facility are brand new!! If you are serious about getting fit this is the place. The swimming pool is cool too.

Source: Google

★ 1

I'm rating the Afterschool program Terry Edwards director. She’s RUDE, hard to work with, EXTREMELY slow and does not get things done. She has been like this for years. I’m surprised she still has a job here at the Y. Please consider hiring someone efficient for this position.

Source: Google

★ 1

Showers have been without hot water for over 3 weeks. Brand new facilities but the same old problems.

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★ 1

Does not answer phone

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★ 1

Most unprofessional staff. Should be investigated for racial practices.

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★ 2

Water aerobics instructors are low to mediocre. It is evident they have never been in water exercises and were snatched to cover a class. The music is loud; it's not about music. Water classes should be comprehensive to health, not about jumping around at impossible speed.

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★ 5

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★ 5

Amazing gym,pool and fitness rooms.

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★ 5

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★ 1

It’s closed it has to refresh the info
I came all the way here for nothing 👎🏼

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★ 5

I heard it was fun to stay at this place

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★ 4

Great indoor pool, friendly staff, very popular place but severely limited parking.

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★ 5

Great place for kids director and assist director amazing. Teaching & teachers for ELA fantastic for the littles. Gym services, trainers and staff at this location all go above and beyond for every guest.

Source: Google

★ 5

Everyone is wonderful there. All very patient and caring. My daughters attend the daycare there since they were barley turning 2. They are now 4 going on 5. Ms. Christina and Ms Lisa are amazing. They go above and beyond their job and I am always met with a smile, no matter how swamped they are. When my daughters were Ms. Bernadette took care of my two mischievous girls with patience, tenderness, redirected them in a positive way, always ensured they had their medications on time every day. She treated them with the love and affection every mother would want for their children. Now my mischievous girls, handful (ok more than a handful) they are, are with Ms. Alicia. She is also extremely patient, understanding, vigilant, observant, and an amazing teacher. She has total control of her classroom at all times. She cares and teaches with love and patience. I would five times over recommend this location to any mother, or father and know their children will always no matter the age, will be in good hands. Great job!!!!!

Source: Google

★ 5

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★ 4

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★ 4

Nice location, great friendly staff. My only issue is lack of parking.

Source: Google

★ 1

This pool is severely mismanaged. I recommend to all the paying members to try Hawkins pool instead. The water at Hawkins is pristine and the staff are courteous, and professionally trained to manage this important community resource. Conversely, the staff at the YWCA are not trained to communicate or behave in a manner that corresponds with the mission of the YWCA. The pool policies are not aligned with the standards of a non-profit. In fact, the swim lesson coaches and the aquatics class instructors are allowed to take over you lap swim lane, even when you are swimming in it, to accommodate their late arrivals. The group lessons are considered priority as they bring in money over the standard membership fee. The life guards will force you out of the pool 15 to 20 minutes before closing, so that they can clean up and close up, essentially disregarding the pool time granted to the patrons by the published schedule. During the summer, so many people use the pool, and the pool management is so interested in profit that pool cleaning is secondary to maximizing profit . The water becomes putrid, cloudy and smelly - no one cares. When you try to have these issues addressed by the director of aquatics, she will ignore you until she is compelled to address you. Once you do get to issue your concerns to her, she offers zero resolution and everything continues as before. In my case she banned me from my membership after I complained too many times, even though I am a single mother who had been a member along with my two daughters for more than ten years. The whole affair is diametrically opposed to the "Empowering women" mission. The aquatics director does not deserve to represent this organization.

Source: Google

★ 5

All types of activity available and swimming pool classes for all ages.

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★ 5

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★ 1

This swimming pool is full of old people they don’t like the children around They don’t like to share it .,I know they have grandkids and they wouldn’t treat their grandkids like that there is no respect in this pool they have their own space where they have to exercise but not even the kids have a small space to place to play in but they don’t care they still come around the children and push them around an older lady even hit my grandson in the face he was bleeding .why would you want to take your children here I made a mistake coming here and paying for the membership please don’t do the Same

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★ 5

The After school Program staff at Glen Cove is awesome!!
-Josh-Sarah-Stefany they are really on point, Activities all the time, games, my daughter loves it.

Great Team

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★ 1

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★ 5

I absolutely love it! People are nice, clean, and I love the aquatic classes. I truly enjoy it.

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★ 3

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★ 5

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★ 5

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★ 5

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★ 1

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★ 2

The gym portion is good a few minor issues but it was solve emediately. The daycare is something else the pretoddler watcher, elsa or whatever, is not very bright. And will set panic for NO REASON. I got in my car broke multiple laws thinking my son was severely sick. I get there slide in the parking lot run find my son laughing, giggling and playing. I was so pissed off at not only her stupidity but also the girls in charge.

Source: Google

★ 5

Source: Google

★ 4

I have been here on and off for years. You get a free week, as long as you have not been a member in the last two years. The pool is kept at 85 to 89 degrees. If you are a lap swimmer this is virtually unbearable. It is pretty clean. They say they keep one lap lane from 5am to 1 pm but usually it is two. There are many water aerobic classes so they keep it warm since this is considered a therapy pool.

Source: Google