★ 1

Nobody is ever there during business hours to answer questions about the facility. Was interested but not anymore

Source: Google

★ 2

I like the concepts and the place used to be really nice but it has gone down hill the past year. Broken equipment, broken saunas, and not as clean as it used to be. Looks like maintenance is not a priority.

Source: Google

★ 5

Just signed up and Bella is awesome! She’s super sweet and helpful. I had a great first experience!

Source: Google

★ 1

This is the Hotel California of business. You can enroll but you can never cancel. Online - tried and they continued to bill. In person - tried it and they continue to bill. Cancel with AMEX and they use the backup CC.

At some point incompetence turns into criminality and these guys are that.

Source: Google

★ 5

I signed up for Hotworx on my very first visit, and Luis made the experience so much better than I expected. I haven’t worked out in over 15 years, and he actually worked out alongside me to help me feel comfortable and confident. The studio was spotless, organized, and so welcoming - it instantly felt like a place I wanted to keep coming back to. Huge thanks to Luis for his patience, encouragement, and making my first day such a positive experience!

Source: Google

★ 5

UPDATED REVIEW***

Now that there is a new GM and staff I could come work out here every day. There was a period of time that I still loved the hot work experience, but staff made it almost possible to feel comfortable in the gym and that has completely changed. The vibes have never been so good at this location, I am so thrilled about the changes that they’ve made in the past six months and look forward to spending a lot more time here. Definitely come sweat and vibe with us.

Source: Google

★ 3

I’ve been a member of HotWorx for two 90-day cycles now, and my experience has been a rollercoaster. They are on their 3rd general Manager now and I’m
Hoping things will become more consistent. The studio’s cleanliness and atmosphere are inconsistent, which seems to depend heavily on which staff are working. Sometimes, the studio is spotless, saunas are clear, and the atmosphere is calm and relaxing—exactly what you’d expect from a wellness space. Other times, the glass on the saunas is so fogged and dirty you can’t see in or out. I’ve even seen a young child age 4-5 hanging out inside the saunas, eating, watching movies on beanbags, and making quite a bit of noise.

There have been days when food debris is scattered on the sauna floors, and walking barefoot isn’t an option—one time I did, and the soles of my feet turned black. However, I also want to commend the staff who genuinely care, keeping the place clean, helping members, and maintaining a welcoming environment. Unfortunately, this standard is inconsistent, and it’s clear that some staff are more dedicated than others.

I’d love to see consistent cleanliness, better enforcement of rules, and a more relaxing environment overall, especially for a place meant for wellness and self-care.

Source: Google

★ 1

I absolutely love HotWorx,
However since there new GM
Started things have started to go down hill. Rarely is this studio staffed. It used to be clean meticulously but now it seems like it is rarely clean at all when i get there. Sure there is new fancy little displays but cleaned up sweat and gunk in the saunas and facilities is much more appreciated!

Dress code is followed by some staff but not all. Workout clothing is great for working out and when your in the sauna but just wearing a sports bra around to great people coming in to workout is a little uncomfortable for me, I wonder how it makes our male members feel?

Come on HotWorx you can do better. Get off your devices, don’t leave the orange Mats outside the saunas for the first timers to try to figure out out to set them up! Be like Stephan To paraphrase a Buddha quote, one who conquers self is greater than one who conquers a thousand soldiers in battle! We all have an inner warrior fascination.

Source: Google

★ 5

HOTWORX has completely changed the way I approach fitness! The infrared sauna workouts are efficient, intense, and leave me feeling energized and detoxed. The variety of sessions keeps things interesting, and I love how I can fit in a great workout even on a tight schedule. The studio is always clean, the staff is friendly and knowledgeable, and the environment is super motivating. Highly recommend to anyone looking to level up their fitness routine in a unique and effective way!

Source: Google

★ 5

Have been a member since this location opened. There were some issues with manning a couple years ago. I believe the new manager is doing a good job addressing many of the issues created by previous manager.
Staff is always helpful and kind. I have enjoyed my membership. Looking forward to seeing what other updates will be made!

Source: Google

★ 5

Love working out here! The team is amazing! Jamie and Nikki always make me smile when I come in. Thanks for such a great experience!

Source: Google

★ 5

I have absolutely loved my experience at HOTWORX! It’s been nothing short of exceptional. The facility is always clean, and the staff works incredibly hard, even when they’re short-staffed. Those who are there consistently go above and beyond to ensure members have a great experience.

The workouts are life-changing. Over the past 3 ½ years, I’ve lost 85 pounds thanks to HOTWORX infrared workouts! I also love how easy it is to track everything through the app. The semi-private saunas are perfect—not too crowded, which makes the classes less intimidating, but having one or two others join you can be encouraging without feeling overwhelming.

I really appreciate the challenges they offer at the front desk—they keep things fresh and provide a fun way to mix up your routine. The 24/7 access and affordability of the unlimited membership make it even better.

I highly recommend HOTWORX Farmington to anyone looking for an effective, enjoyable, and unique fitness experience. It’s a fantastic location, and I’ve always had a great time!

Source: Google

★ 1

I would like to report on a negative experience at the Farmington, UT location regarding the General Manager - Jamie. Jamie wrote me a text message late at night regarding a “missing mat” that i rented from the location. Upon trying to return the mat, there was no location for me to return it to within the studio, and the locker it came from was already locked. There were no staff employees at the location while i was there, even thought-according to the website- a staff member should have been present. Therefore, there was no one to assist me with the mat situation, so i left it by the lockers where i picked it up from. Jamie then proceeded to send me a strongly worded text message regarding “following policy” outside of business hours, neglecting to respond to my mention that no one was there to staff the location she runs during business hours. This interaction was a complete let down, and was incredibly disrespectful. As a general manager, the focus for Jamie here should not have been on the mat, but rather on her lack of staff during open hours. Before coming at me sideways regarding a simple misunderstanding, it would have been nice to see Jamie address the real issue and do her job. Thanks.

Source: Google

★ 1

Yikes. Cancelled my membership today, and was happy to pay the $99 cancellation fee, I understand how contracts work. The crazy thing though, they just took my monthly membership fee yesterday and the lady at the desk stated they are keeping that AND I am not allowed to use the facility for the rest of the month? I almost couldn't hold in the laughter. Always happy to donate to a local charity I suppose. This franchise will never even be a consideration for me in the future. Also, they have staff in this bldg 3 days a week for just a few hours at a time, so when you need to cancel and it HAS to be done in person, you’ll have to carve out some specific time in the schedule to go have your money stolen.

Source: Google

★ 5

Thank you very much Olivia for the amazing experience...I appreciate your assistance

Source: Google

★ 2

Not well ran in 22-23 Had issues with staffing those years. We put up with it because we liked the workouts.

Decided I wanted to cancel but my wife wanted to keep her membership in 2024. Couldn’t seem to catch them on the phone or in person whenever we tried. To be fair I was busy and I only could stop in whenever time afforded but seemed to be unlucky and must have caught them when they were short staffed. Finally got in touch via email and was told I had to come in order to cancel. They were unfriendly over the phone about the whole process and we decided it’s not worth even keeping one membership based on the interaction we had.

The cancellation policy is very restrictive. Which goes to show they lack confidence in their ability to retain customers.

I found out other Gyms in the area have Infared saunas and they are cheaper with more options.

Source: Google

★ 5

Edit: Blessedly free of music tonight. 5 stars, seriously.

Edited to add: feel oddly dismissed by the response - just don't want to listen to music during night sessions and while I'm glad no one else has complained, it's still an honest account of my experience. I could hear it over the instructor. That doesn't mean it was blasting but the gym is otherwise very quiet at night so it's very noticeable. It wasn't a single occurrence either. Not sure why the staff music can't be turned off after staffed hours. If I was in there playing music at any hour, I would be told to put on headphones out of respect for others. Disappointed, I guess.

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I really love the Farmington location in theory. But! I like to work out at night for the peace and quiet and wouldn't you know it... there is usually really loud country music you can hear over the instructors all way to sauna #1. It's either coming from the employees only area in the back or next door - regardless, it is awful and absolutely ruins the vibe and you can't block it out if you want to hear an instructor. Hope they can fix this because it's turning me off on this location big time.

Source: Google

★ 5

Source: Google

★ 5

I joined Hotworx mainly for my mental health! Going through menopause and having Hashimotos is a big challenge for me! At least four days a week I sweat out toxins and frustrations, build muscle and gain mental clarity in a hot room with great virtual instructors who encourage and inspire me! I truly love the beautiful and caring people who work at Hotworx Farmington! They work hard to make their clients feel welcome, valued and safe! They care for the entire space so it is clean and comfortable!

Source: Google

★ 5

Source: Google

★ 5

They have been super helpful with me. Nice place and friendly. I do want to say if you feel nervous or scared to come in, DON'T BE. They make you feel welcomed and assist your needs the best way they can.

Source: Google

★ 5

Hotworx has completely transformed my fitness routine and I couldn’t be more thrilled! I leave every session feeling empowered and excited for the next one. The variety of workouts available is impressive, and the infrared heat adds an extra dimension to my sessions. The staff is friendly and knowledgeable, making the environment welcoming. I've seen noticeable improvements in my fitness level and overall well-being. Highly recommend Hotworx to anyone looking for an innovative and effective fitness solution! 🩷🩷

Source: Google

★ 1

They don’t staff during posted hours and don’t respond to messages.

Source: Google

★ 5

I am really impressed with Hotworx and the staff. Ash is so friendly and helpful. I have only been a few times but plan to go a lot more in the future. Each sauna gets to the perfect temperature and has great workouts.
I love that I can pick my own time to go no matter what time it is. I recommend Hotworx to everybody, especially if you have a busy schedule.

Source: Google

★ 5

Very clean, awesome staff and video keep you going! 👏

Source: Google

★ 5

Just became a new Hotworx member because Ash and Kai are amazing!

Source: Google

★ 5

This place is amazing! Best workout in half the time. I love the infrared benefits and the feeling after a workout. Kai and Ash are the best, they take care of us everyone!

Source: Google

★ 5

Source: Google

★ 5

This location is so amazing. It's always clean and ran by the sweetest staff. I have been going for about 8 months now and maintaining a body type I am finally proud of.

Source: Google

★ 5

Been doing HOTWORX for about a month. The variety of classes and the availability are great! Would recommend to who would like an alternative to traditional work outs.

Source: Google

★ 5

I joined HOTWORX a couple months ago, and I seriously love it! It's open 24/7, which makes it super easy to fit it into my day. The saunas are small and meant for up to 3 people, I typically go by myself (which I love). The range of classes that are offered are great. I've definitely seen results since going! Would recommend if you're looking to change up your work out routine.

Source: Google

★ 5

The guys are great and I’ve really enjoyed getting a hard sweat. It feels like I just played a hard core pickup basketball game.

Source: Google

★ 5

Super nice and friendly place! Very convenient for working out especially if you don’t want to be around a ton of people. Love the virtual instructors it makes working out so much easier than trying to plan one! Love that 15 minute HIIT workouts, super nice if you don’t have a ton of time but still want to get in your activity for the day!

Source: Google

★ 5

My first time there, Kai and Ash were so friendly and made me feel welcome and comfortable!

Source: Google

★ 5

Amazing customer service, helpful, knowledgeable and friendly. Clean facility. Workouts you will want to build into your schedule that are designed for all fitness levels.

Source: Google

★ 5

Love this place!

Source: Google

★ 5

new to hotworx and i love it! kai was amazing with showing me around and helping me get set up :)

Source: Google

★ 5

I've been doing Hotworx for almost two years at a different location and recently switched to this location. I have Fibromyalgia and Hashimotos and the infrared saunas are SO good for my muscles and overall health. I even got my husband to sign up and now we have fun working out together. The staff are great, super friendly and professional. Kai is the manager and very knowledgeable. The facility is new and very clean, it's just overall a great experience!

Source: Google

★ 5

Love this place. It is so unique and amazing. I look forward to seeing the staff and getting great workouts! If you are on the fence give it a shot. I’m sure you will love it!

Source: Google

★ 5

The first time I tried a session here I hated it. Maybe cause it was too hot or I wasn't ready to start working out. Months later my friends talked me into a membership and so I started going and doing 1 session every week until now I go almost daily and do 2-3 workouts every time. It helped me trim up and feel confident. You can tell it's starting to gain some traction in the community because it once was dead and now theres more and more people coming. It's a great place to get outside the typical gym setting. If you do sign up tell them Benny Bell referred you! Hahahaha 10 referrals and you get a free year membership!

Source: Google

★ 5

Hotworx is the perfect polisher to any fitness regimine. This location is clean and well-managed. The staff are friendly, helpful, and supportive. Great place with a great vibe.

Source: Google

★ 5

Kia was amazing. Very patient and thorough with our orientation! Provided the knowledge and equipment we would need to try a yoga session.

Source: Google

★ 5

Nothing like getting some infared therapy in with your workout with an amazing staff supporting you and cheering for you!

Source: Google

★ 5

Fantastic workout and the yoga felt great. Been needing something new for a while and this is it.

Source: Google

★ 5

I love this place I can come and go as I please and the staff is the best ❤️❤️❤️

Source: Google

★ 5

This sanctuary has just upgraded my entire life experience! 🙌 This place is special- from their incredible staff who always welcomes you with positive vibes, and the tough workouts that leave you drenched in sweat, but feeling strong! You will start to crave going to hotworx because of the high you get after your workout! It is so amazing to see my body transform without the high impact to my joints all while lengthing my muscles. If you are wondering if you should join, just do it, it will seriously improve your life.

Source: Google

★ 5

I Love this place! Kira and Kai have been so helpful and enthusiastic. And the monthly price is a great value. I wouldn’t hesitate to recommend this to anyone. Come check it out. You won’t regret it!

Source: Google

★ 5

Source: Google

★ 5

Amazing experience! Great workout, super-friendly staff! Clean premises, worth the visit!
Update: premises are always clean, the workouts are modified pretty regularly, the machines are well-kept, the price is very reasonable. I'm losing weight and feeling great!

Source: Google

★ 5

I am absolutely excited to be a part of HotWorx! I love the facilities. Everything was easy to understand, clean and well maintained. I can't wait to get back into a workout routine and enjoy the benefits saunas offer. I will give a major shout out to Kai for being super kind, helpful, flexible and most of all excited for me. If he hadn't been as cool as he is I probably wouldn't have been happy about my membership. Thanks a bunch.

Source: Google

★ 5

love everything about this place!! i come every day and feel so much more toned!! I also absolutely love Kai and April!!

Source: Google

★ 5

I love it, its really help me to lose weight

Source: Google

★ 5

I love Hot Worx! You’re burning calories in a short amount of time! It’s amazing how good you feel afterwards. There are different workouts to choose from. Facility is clean. Open 24/7 for convenience. Friendly staff! I would give ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ if I could!

Source: Google

★ 5

Hotworx has helped me and my family. The hours and classes work for all my family. We love it here!

Source: Google

★ 5

I absolutely LOVE LOVE LOVE this place❤️ The infrared sauna is the only thing that truly helps me with boosting my mood. When I was depressed, I did an infrared yoga session ( mind you - I couldn’t even move my body at this time - but I laid in the ir sauna with the sound on low ) and JUST LAYING IN THE INFRARED SAUANA COMPLETELY TRANSFORMED ME!!! I sleep better at night, my mood is enlightened and happy, my body is much more flexible (no more body pain/ back pain) my skin is clearing, the list goes ON AND ON! Give this a try and it will change your life!

Source: Google

★ 5

So I planned a free complimentary date night with my husband at HOTWORX! Best decision!!! We joined same day!! The work outs are FAST!! They are at your own pace!! The sauna experience is peaceful, rewarding, HOT and you leave feeling refreshed!! My mental state has improved. My stress level has not had control of me!! Plus it’s open 24/7!!! And let’s not forget about the Staff!!!! April is magical!!! Lisa is insuring!!! Kai is helpful and knowledgeable!!!! Go give HOTWORX a try!! I promise you will not regret it.

Source: Google

★ 5

Wow!!! This place is incredible! I usually prefer it to the sugarhouse location. It really just depends on my mood. If i want a a more community feel i go to this one because of the layout of the rooms, whereas the sugarhouse one has a more cozy feel. It just May have saved my life. Wonderful energy. Uplifting energetic and passionate staff and community. Infrared heat!!! Set your own temperature! Your own small 8x10ft ish pod (one of these days i will remember to measure but the Farmington rooms do feel slightly larger) that you can religiously follow the video or zone out, turn off the light and sound and zone out or just meditate. Reasonably priced. Bring just yourself or a few friends. Just be. This place is phenomenal!

Source: Google

★ 5

I love Hotworx! The staff is friendly and the place is clean. Makes me feel very confident and comfortable during this pandemic. I feel like I don't need to worry as much about germs. Working out here is my favorite part of my day!

Source: Google

★ 5

great place! excellent value for my family. the 24 hour access and the ability to book online is a plus. there are so many different workouts + free weights. you will never get bored. highly recommend. changed my life.

Source: Google

★ 5

Love the open space of the saunas at this hotworx location.

Source: Google

★ 5

I quit my VASA membership to sign up at HotWorx and I love it!! $59/month for me and my husband is a great deal considering the many workout and benefits you receive here. I have seen improvements not only physically but also with my mental health. The staff is so kind and personable as well. Give it a try!:)

Source: Google

★ 1

If you have a chronic pain disorder such as fibromyalgia stay away!!!! Beverly Hills of gyms. 60 bucks a month and Can't even bring your own equipment so you don't have to use their nasty Matt and towels. You can opt to buy one of their Matts and towel for over 100. It's supposedly a liability to bring your own less priced stuff that works the same for saunas such as this at a lesser price elsewhere. If you're rich this is the place for you otherwise expect to spend a ton. They're unwilling to even consider accepting your own Matt or towel if they see it as the right kind for that type of workout. Their yoga wheels are painful cheap foam very uncomfortable. Oh you also have to have a smart watch. Make sure you like poor customer service and are rich then you'll love this place.

Wasn't a compliment hotworx!

Source: Google

★ 5

If you’re thinking about signing up I’m going to save you the review search! Sign up! I am NOT an early bird by any means but I look forward to my early AM Hotworx sessions so much not only do I dream about my workouts I’m truly excited to get up and earn my burn! The facility is very clean and the staff is incredible! We have had the privilege of signing up with Maddie! She is incredibly knowledgeable and exudes professionalism!

Source: Google