★ 5

We’ve been members at HOTWORX on and off for about two years, and wow… the new management has taken this place to a whole new level. They’re super welcoming, the studio is always spotless, and the equipment is always in great shape. They’ve even added diffusers with essential oils, so it feels like you’re walking into a mini spa every time you show up.

Honestly, it’s been such a great experience. And if you need a Christmas gift idea, a HOTWORX membership is a win.

Source: Google

★ 5

Wonderful management and excellent customer service. I love being able to work out without crowds and bright lights!

Source: Google

★ 5

Life changing workouts. I am in love with Hot Works 🔥 Now, I just need more time throughout the day to schedule in my sessions. I'm a busy single Mom looking for work and really appreciate the time I spend in the saunas. I love how my skin feels coming out.

Source: Google

★ 5

I’ve been coming to Hotworx for a while and the difference under the new management is incredible. The studio is spotless and you can tell they really take pride in keeping everything clean and welcoming. The infrared workouts are a game changer. Combining the heat with exercise has helped me recover faster, I feel stronger overall. My lower back doesn’t ache anymore.

I love the Hot Core and HIIT Blast workouts. They are next level intense and a great workout in a short amount of time. The staff is friendly, the atmosphere is motivating. I always leave feeling refreshed.

Source: Google

★ 5

Studio has improved a lot, it’s always spotless and the new manager is so nice!

Source: Google

★ 5

The management has stepped up this year!! It’s always clean, and I always see employees cleaning up when I come in during staffed hours. It’s nice to have access to both sauna workouts as well as free weights. Love this place!!

Source: Google

★ 1

Absolutely not. I have been a member since they opened, brought people to them. I have a medical reason why I can't attend and I've been given the run around to cancel. Now I finally go in, do what they say and get charged for the month. I was hoping to come back after figuring out my medical issues but this has been so frustrating I won't be back. Just like every other gym. No helping their clients. Doesn't help there is no manager of this location to communicate with either.

Source: Google

★ 1

They’re so bad at communicating and literally EVERYTHING it’s a good place for the sauna and workout however the team is HORRIBLE they don’t know what they’re talking about and they’ll constantly lie to you. They charged me so many random fees and would lie about them telling me that it would be one price and it was ALWAYS more than they said. Told me to freeze my account was free and then they charged me. One of the employees told me that to cancel it was completely free and that they would charge any day of the month I preferred and she took down the date I told her. However they charged me over $100 to cancel AND they would REFUSE to work with me on which day it would go through on even though I was specifically told they would do that. I never would have signed up if there was a cancel fee but instead I got lied to. Horrible staff. I called and texted multiple times to cancel my account but they would refuse to text me back to this day and they would decline any calls from me and only call me when they would try to charge my account for other random stuff. I’ve tried to cancel for months and they would just refuse to do it for me. I will NEVER be signing up for Hotworx again. Horrible service.

Source: Google

★ 5

Hands down the best gym I’ve gone to! The staff is so friendly and it’s a great environment.

Source: Google

★ 5

I felt stuck after moving to Saratoga Springs, from PHX (where the gym options are unlimited). But then gave a try to HotWorx, and fell in love with it. With my new work schedule, that changes every week, I needed a gym with flexible hours. I can have access to this place 24/7, it’s not busy, and there’s always enough equipment for me. I also needed to feel like I was maximizing my efforts in a shorter amount of time and I love that there’s multiple benefits to my workouts. And I also love using the FX Zone, where I can go lift weights before or after my HotWorx session.

Source: Google

★ 5

Hands down the best workout of my life! Nothing compares to workout in a sauna!!!
Stuff members are so friendly and helpful 🙌❤️
Recommend💯

Source: Google

★ 5

I love coming here! It offers a lot of different workouts depending on your wants and needs. Plus the detox is a huge bonus. You can set the sanu to whatever temperature setting works for you if you're alone. The place is always clean and the staff is super friendly. They're happy to answer any questions you have or give you a little extra motivation when you need it. The price is awesome for what you get and 24 hour access.

Source: Google

★ 5

This place is the BEST place to get all of your fitness needs. Detoxing and stretching are some of the best!

Annette is BEST! She will take care of you!

Source: Google

★ 5

10/10 would recommend. I’ve been coming to Hotworx for over a year and it’s been a great fit for my routine especially after having kids. The infrared saunas make the workouts feel more efficient, and I like being able to choose between different styles depending on what I want that day. The 24/7 access is super convenient, the studio is always clean, and the staff is incredible really friendly and overall, it’s been a consistent and worthwhile part of my fitness routine.

Source: Google

★ 1

Called to cancel and was convinced to freeze my account until the end of my pregnancy but wasn’t told there was a freeze fee. And then my account was unfrozen at random & I was charged the full amount while unfortunately out of town and was not allowed a refund or to cancel over the phone to stop getting charged. Terrible customer service, which is a bummer because if previous hoped to return postpartum.

Source: Google

★ 5

⭐️⭐️⭐️⭐️⭐️
I’ve had such a great experience at Hotworx! The environment is always clean, welcoming, and well-maintained, and the team here truly goes above and beyond. Annette and Michelle, in particular, have been incredibly kind, helpful, and accommodating every time I’ve come in. You can really tell they care about their members and take pride in providing exceptional customer service. Their warmth and attentiveness make such a difference, and it’s clear they are genuinely invested in making this a positive experience for everyone. Highly recommend this location and its amazing staff!

Source: Google

★ 5

I love this place✨the vibes, how peaceful it is, and the fact that you can do your workouts anytime since it’s open 24/7.

Source: Google

★ 1

HotWorx is great, until you want to leave. They have a very predatory cancellation policy. They require you to come in and sign a form, pay fees, etc... it doesn't matter if you call them and explain your circumstances. They are more than happy to keep charging your card. Ever try to unsubscribe from an email and you need to click through 12 screens to finally unsubscribe? This is like that but worse. Please don't gaslight your customers. Lets call it what it is: intentional gate-keeping for profits.

Source: Google

★ 2

I have been coming to Hotworx for 4 years. The first 3 years at the Cottonwood Heights location and loved it. Loved the facility and loved the staff. I moved to Lehi last year so I transferred my membership. I absolutely still love the workouts but don’t love the staff. Not as friendly or helpful. I called and scheduled an appointment to bring my Mom in for the first time and was told that was great I would just need to sign her in when we got there and they would have a mat and towel for her to use. No one was there when I arrived and I had to rent all of her stuff myself. I also recommend Hotworx to everyone I know and a friend of mine signed up last year. She came in the other day with a guest and was signing them in when she was chewed out by a member of the staff (don’t know the names but two men). He told her she wasn’t allowed to bring a guest in and that she was breaking policy. However, all the staff has told people you can bring a guest in once a month. If you aren’t educating your staff on proper procedures don’t get upset and blame it on the customer. If you are looking for a great workout this is the place but I definitely won’t be recommending this location until staff figures things out.

Source: Google

★ 5

i would leave 100 stars for the girls who work here if i could! danica, the manager with the long dark hair is always so sweet, friendly, and helpful. always good vibes!

Source: Google

★ 5

Source: Google

★ 2

The gym itself is nice BUT read the cancellation policy. Had an account for 2 years…. A few months ago it logged me out and then the codes have been a pain to get in so I finally was able to go in to cancel (since there’s nowhere online and they aren’t always staffed). NINETY DOLLARS to cancel. Or 2 months. So… make sure you cancel well in advance if you’re thinking of cancelling/moving. My work schedule ant conducive to getting there the hours they are “staffed” and now it’s cost me a pretty penny.

Source: Google

★ 2

Concept is great, the people they hire aren’t. There’s absolutely no point in keeping staff around for staffed hours when they hide in the back room and never answer the phone.

Source: Google

★ 2

I have been a member for about a month and a half. I go to several locations throughout the week in Utah. The Saratoga location has been the least clean. From the bathroom, showers, sauna glass, and floors it is hard to see that it is cleaned often. This is my closest location and I LOVE Hotworx so far, but cleanliness matters to me especially as you see people dripping in sweat walking around. I just want to give some honest feedback. I really hope it gets better and the staff is more aware.

Source: Google

★ 1

Sydney, Sidney, Cydney or Cidney - how ever does she spell it? I’m not sure. But, what I am sure of is how RUDE she was when I spoke to her on the phone. If you are pregnant and trying to cancel because you are bed ridden… they will charge $99 or TWO MONTHS PAY! I will NEVER and I mean NEVER go back to this place. Especially with how rude the gal is who works there.

Source: Google

★ 5

Source: Google

★ 4

Update: Brighton, the manager, was prompt to email me and take care of the issue! I appreciate the effort to improve my experience.
Horrible communication, was told our membership was cancelled months ago and STILL BEING CHARGED! Would give 0 stars if I could

Source: Google

★ 1

Absolutely ridiculous. I moved and called to cancel my membership and i was told it was canceled. Two months went by and i didn’t realize they didn’t cancel. I called again and they said they canceled it. One month later and another charge. Finally disputed with bank to get the charges to stop. Blatant lies that they canceled the membership and have said they have sent a confirmation email it was canceled and it’s been a week and no email.

Source: Google

★ 5

Source: Google

★ 4

I’ve been a member for almost one year now.

Pros - open 24 hours even on holidays, less busy than the mainstream gym down the road (Vasa), great for joints and isometric strength, clean facility and free weight section which no one uses!

Cons - some of the instructors are hard to listen to, it seems way too scripted and cheesy which causes me to lose motivation. The instructors are all perfectly groomed and self tanned - it just doesn’t feel authentic. Sweating in a sauna 3x a week all year long just doesn’t feel like a great long term fitness routine (for me) but I cannot stand busy gyms.

Source: Google

★ 5

Staff is kind and so helpful! Studio is always clean! If you want to feel better mentally and physically then HOTWORX is it!

Source: Google

★ 5

Absolutely LOVE this studio and the staff. Brighton is amazing.
I love all the workouts I do here. Hotworx always helps me feel my best.

Source: Google

★ 1

Wanted to let everybody know before you sign up because they are horrible communicators. You can’t cancel at anytime, I cancelled a few months ago and am still being charged. They will randomly try to tack on an additional $5/mo if you don’t give them multiple forms on payment. Really wanted to like this place but I can’t stand these types of predatory billing practices.

Source: Google

★ 5

Absolutely love HOTWORXS! You can get a killer work out in 15 minutes from your choice of a cycle, elliptical or rowing machines.

If you have time do a 45 minutes yoga session to really feel the burn. They have a variety of different 45 minute sessions.

All sessions are in infrared sauna rooms that temperature can get to 131 degrees.

I personally enjoy coming to the Saratoga location, but with the if you upgrade to sweat anywhere you can go to any HOTWORXS in the state. Have diet track, intermittent fasting tracker and lots more.

Source: Google

★ 5

This has been such a fun gym to go to for exercising! Me and my husband have memberships. I love that we can go to this gym anytime and usually have a whole sauna/workout to ourselves since I’ve always been self conscious at gyms. The facility is clean and the staff is really nice and helpful. The first couple of sessions took some getting used to but I am used to working out in a sauna now! My stress and anxiety has gone down quite a bit since doing these workouts. I would recommend Hotworx to anyone that can easily get bored of working out or doesn’t know where to start.

Source: Google

★ 5

This place is by far the best work out experience I ever had! Not only do I get an amazing and super sweaty work out but the staff is absolutely incredible and goes above and beyond with their customer service. Brighton helped me sign up and has been so kind and helpful from the very beginning! I love hotworx, but saratoga Springs hotworx is the best! 100% could not recommend this place more

Source: Google

★ 5

Source: Google

★ 5

I love Hotworx! This gym is great because I can go whenever fits my schedule and get a really good workout done in a short amount of time. I also love that the saunas are smaller so I get to workout by myself without the pressure of feeling like I’m being watched. The staff here are all so nice and always remember my name and help me to feel like a part of the Hotworx family!

Source: Google

★ 5

By far my favorite gym I’ve ever been a member of. I love how I can go anytime without needing to be on someone else’s schedule (as a working mom this is so helpful) & all the staff is friendly. I always leave feeling great after a workout.

Source: Google

★ 5

Love HotWorx Saratoga Springs! The workouts are great and the staff are even better. The location is convenient and the facilities are always clean and pristine. If you’re looking for a great new gym, check this place out. You’ll love it!

Source: Google

★ 5

I wasn't sure if I’d like this. It does take a few sessions to get acclimated, but once you do, it really is a fun workout. This place is brand new, clean and well managed. It’s great to go anytime you want! As a breast cancer survivor, it has been such a great way to ease back into fitness and is very healing for my body!!

Source: Google

★ 5

love the heat and 24 hour access..easy to reserve and use

Source: Google

★ 5

I love Hotworx! The staff is very friendly! It is always clean and the workouts are amazing! Best gym I’ve ever belonged to!

Source: Google

★ 5

I love Hotworkx! I love the flexibility in schedule with it open 24/7. I’ve tried every hotworkx class and enjoy all of them. Brighton is always so welcoming and friendly. She greets me by name each time I come. I can’t recommend hotworkx Saratoga enough!

Source: Google

★ 5

An incredible workouts with a ton of health benefits. It's been a great alternative than a normal gym. I can do everything I need to do with the free weight section too. Very clean which a nice change from other local gyms.

Source: Google

★ 5

Been going now for two months and to my surprise I love it. I’ve never really gone consistent to any gym and for the first time I am going 3-4 times a week. The sauna is so helpful in helping me feel better and the fact that most of the time its just me is good. I would say give it a try and see what you think.

Source: Google

★ 5

Source: Google

★ 5

I have had an amazing time at HOTWORX Saratoga Springs. The workouts are incredible. The staff is helpful, friendly, and so welcoming. I love the feeling of walking out, knowing that I worked hard.

Source: Google

★ 5

Shoutout to Saratoga Springs for their studio always being so clean and so inviting to all of their members! This one stop shop provides yoga, pilates, cycle (personal favorite) and so so much more. If you're thinking about it, GO!

Source: Google

★ 5

I love HotWorx! It is hot, but gives you the BEST feeling of accomplishment! It’s addicting!

Source: Google

★ 5

Source: Google

★ 4

This has been a good way for me to get back into exercising without having to sacrifice a massive chunk of my day. The workouts can be pretty fun and the saunas definitely get the sweat going. I appreciate, too, that I can go basically whenever I have a 15 minute window of time to spare, even if that's at 10 pm.

I do wish the saunas were taller because there are several exercises that require standing height and reaching and at 6'1", I'm already basically at the ceiling. I modify all my workouts because of this but it would be awesome to do what's recommended.

The Wi-Fi to unlock the door is also extremely poor and I often have to bum entry from someone else that it worked for.

Source: Google