★ 5

LOVE this orange theory. I especially love Mitch and Colton’s classes. The energy, the music, the vibes are amazing.

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★ 5

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★ 5

Took a class here last week when I was in town helping my daughter move. I am a long-time OTF member and enjoy visiting different locations when I am out of town. This was a great workout and everyone from the coach to the front desk staff was very nice and helpful. The location is easy to get too and plenty of parking, which was nice. We will be back here the next time we are in town!

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★ 5

So thankful for OTF Sugarhouse, great management, staff, very helpful, music not too loud, fresh tunes...huge improvement from the workout studio I previously belonged to.

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★ 5

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★ 5

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★ 5

Heads up: the OTF is around the side of the complex. Google and Apple were taking me to the front of the building.

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★ 5

Before joining Orange Theory I worked out at home. My son and daughter bought me a trial membership and I was hooked. I like how the workouts are different each day. The coaches are great! Moving from the rower to the weight floor to the treadmill makes the time go by fast. I highly recommend OTF!

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★ 5

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★ 5

OrangeTheory Fitness in Sugar House is fantastic! The coaches are incredibly motivating, making every workout enjoyable. They excel in adjusting and modifying workouts to suit everyone's abilities, making every session fulfilling. The program is both challenging and rewarding. Highly recommend!

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★ 5

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★ 5

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★ 1

My family joined a month ago and had been loving the workouts here together but are seriously considering cancelling our membership after today’s class. The volume of the music is always really loud so I ALWAYS wear concert level hearing protection for my ears- however this time the microphone the coach was using was 10x what should be legal levels.. 3 of us asked the coach multiple times to lower the volume and only minor changes were made. Hearing loss is permanent and everyone in that class likely had permanent damage afterwards… even with my ear protection AND covering my ears with my hands it was too loud. Very disappointed and concerned for members here.

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★ 5

The staff at OTF sugarhouse is awesome. Always friendly and engaging. The workouts are great and always challenging. They really take the guess work out of working out. I show up follow the coaching for an hour and leave having had a great workout. Calories burned, splats earned, and happy.

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★ 5

Great all around workout in an hour or less.

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★ 5

If you do one thing for yourself come to this OTF location. The staff is absolutely incredible. This includes the front desk staff and the coaches. Coaches are knowledgeable, kind, and truly know you. Front desk staff are so welcoming and willing to help with anything you need. This place feels like a family. My wife and I look forward to our workouts every week.

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★ 5

I have loved Orange Theory and the wonderful staff that works at this location.

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★ 5

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★ 1

Enjoyed the classes and everyone seemed really nice, but when I had to cancel my membership it all unraveled. In a world of nickel and diming for profit, I was hopeful that a community gym might be different. I was wrong. Yes, I signed the paperwork. I knew I did not retain all of the information. So I asked multiple staff members multiple times about the cancelation policy. It turns out the verbal answer did not match the actual policy. I trusted the verbal answer I was wrong. So yes, I will pay the extra money and I will admit I did not read the fine print. That is frustrating and sad but I get it. What is not OK, for me, is the lack of integrity Orange Theory demonstrated by not being willing to admit their mistake: that the verbal information offered - which benefitted them financially - was inaccurate. For me it is not about the money (something for which I am grateful) but the lack of willingness to admit that maybe, just maybe, their front line staff need additional training to ensure their verbal answers to questions actually match their written policy ...

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★ 5

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★ 5

Great place!

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★ 5

This is the absolute best experience I have ever had during a workout. All of the coaches in Sugar House care so much about the people that attend their classes. They make an effort to make anyone new or visiting feel comfortable. During class they help with adjustments and encouragement. I always felt that I had the tools I needed to push myself in each class. I have been to a lot of other locations around the country and some out of the country, and none of them compare. Even after moving out of state, I genuinely miss the studio every time I go to an OrangeTheory class now haha. The staff is awesome. If you’ve tried Orangetheory before, but not at this location, I definitely recommend giving it another chance!!

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★ 5

I love the workouts. I love the staff. I love the PEOPLE OTF attracts. People who care about health and staying active. The atmosphere is positive and invigorating.

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★ 5

What a great gym! After coaching 5000 classes, she knows all about that base — push pace and all out, too!! And now it's time to surge!!!

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★ 5

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★ 5

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★ 5

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★ 5

Fantastic studio with clean machines and great trainers, shout out to Julie and Peter!

From the moment you walk in (how you’re greeted) to the overall one hour experience I recommend this studio a lot. The workouts I’ve participated in are hard but you can go at whatever pace you like!

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★ 1

Hear ye! Hear ye! A three part tale of how to lose loyal customers and alienate people.

Disclaimer: I love orange theory workouts and every coach I've worked with at this location and really any location. This review is no reflection of the coaches at this location, but rather the front desk staff, Orange Theory corporate, and this location's management.

Part 1: My troubles began when I transferred back to this location from the Downtown location after moving to Sugarhouse. I was told by the SLC Location that I could get the same rate for my unlimited membership that I was paying at the Downtown SLC location if I transferred to Sugarhouse. The front desk at Sugarhouse was adamant that they could not match the rate. Luckily, I'm not your typical passive-aggressive Utahn that just rolls over and accepts such nonsense. Lo and behold after 5-10 minutes of arguing with the front desk person, she suddenly and miraculously remembered that they had a membership that COULD keep my rate where it was.

Strike one: dishonesty.

Part 2: Orange Theory corporate decided unilaterally to"improve" their heart rate monitor algorithms. I had previously provided a VO2 test to correct my heart rates zones to the Downtown location because I'm an outlier, and the default zones are wildly inaccurate for me. This new change cleared out my heart rate zones with no notice and forced me back into incorrect zones. I get that the front desk of a local gym has little power to change this, but they acted extremely put out every time I brought it up. A little empathy goes a long way in customer facing work, and you are the corporation to the customer .

Strike two: lack of ownership and empathy.

Finally, I've worked out at Orange Theory's across the country as I often travel for work: NYC, DC, Boston, Kansas City, Denver, LA, San Fran, etc. I always ask for what I think is a reasonable accommodation of starting on a treadmill if one is open. Never once has someone ever argued with me about it. In fact, most orange theories outside of Utah ask where you'd like to start if stations are open. Enter Sugarhouse Orange Theory... Today was the final straw for me. The front desk person flat out lied and said a treadmill was not available after I asked multiple times. There were 4 open treadmill stations once I got into the room. She said to me verbatim after I asked one time: "I know that you like to start on a treadmill, but you're starting on a rower today" with a strange sort of power hungry glee in her eyes.

Strike three: lack of empathy and dishonesty

Three strikes, you're out. Orange theory ain't cheap. I can go to any old gym and use any open piece of equipment I want for a fraction of the cost. Do yourself a favor and pick any other location but Sugarhouse as your home gym in Utah if you're going to do orange theory. One of the worst customer experiences I've ever had. #notworthit #wearentheretocatertoyou

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★ 4

Love the spirit of this place. I can turn my brain off and just focus doing what the coach says without over 'brain'ing what I think I can or can not do.
But it isn't cheap! They charge $120 for their arm band and mine only lasted just beyond the 1year warranty so that is another $10/month on top of the monthly fee. It's also pretty packed and the classes fill up so if you're the kind of person that has a chaotic schedule and can't reserve your spot days/weeks in advance, then it may not be for you.
Those negatives aside, this is the only place I've found that motivates me to come in regularly and it has helped me move my resting heart rate into a healthy range. I'm probably going to be a lifer.

Update edit for a bonus star: they added in more 3g classes since this post and it is much easier to book a work out the day of.

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★ 5

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★ 5

Every time I go, it’s a great experience. Staff are friendly and encouraging.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

If you’re looking for an intense workout that keeps you in shape, this is place is it! I’ve been going for years. When I stopped going to be safe during Covid, I was out of shape despite continuing to workout. When I returned to OTF, my fitness level immediately improved. The staff here at OTF Sugarhouse are amazing and so welcoming. Highly recommend

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★ 1

I have been going to Orange Theory and have loved my time there. The coaches are amazing and workouts are very challenging. Today I unexpectedly did not have enough gas to get to class. I had to stop and fill up. This studio also does not have any parking at this time so I had to park across the street. Unfortunately, I was 9 minutes late to class. When I came in the team at the front desk denied my entry. I completely understand not allowing entry if my spot has been given to someone else. I also understand if I have never taken a class before and therefore would create an unsafe environment by joining. This class was basically half full and I have gone countless times. The workout structure rarely differs class to class. I am very disappointed that this studio does not take into account human inconveniences and pairing that with the fact that they no longer offer parking steps away (which ultimately adds extra time to the front door). Sadly, I will be joining one of the countless other gyms.

Hopefully in the future this institution will look at their members as people and not just corporate numbers.

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★ 5

Amazing!!! Love the coaches, the music, the workout. It’s all great, I highly recommend it.

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★ 5

Jayden and Colton were both incredibly helpful when signing up for my new membership! They were both super welcoming and knowledgeable , along with Jeff the Coach that was leading the class. Excited to keep coming!

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★ 5

I love orange theory. Friendly trainers and fun and constantly different workouts.

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★ 5

The most efficient workout for your time and money. Staff and coaches are wonderful!

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★ 5

Orange Theory makes it easy for me to get a challenging workout. It’s a total body workout with a coach. It’s easy for me to push myself and I feel I’ve really accomplished a good workout when I leave.

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

Perfect workout, results and atmosphere!

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★ 5

Great studio!

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★ 5

Best location EVER!

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★ 5

I have missed my inspirational OTF Sugarhouse fantastic exercise family while I was away. I am so happy to be back at it! The staff and coaches are all professional, fun, and motivational. I have been attending classes daily since the day they opened their doors. I think they were just as excited to have me return as I was to be cleared to return. They motivate me to push myself while making sure that I am taking care of my body. The themes of the workout and the templates change daily allowing muscle recovery. At the Sugarhouse OTF we get to participate in monthly activities and challenges encouraging everyone who joins us! Thank you for continuing to push me to keep on burning! #sugarhouseotflove

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★ 5

The coaches are outstanding and attentive.
I’m very grateful for the confidence I’ve gained through my membership here.

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★ 5

I love it here. Coaches are very encouraging and I enjoy working out with the same group of people consistently.

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★ 5

This studio is fantastic. All staff, from the front desk to coaches are incredibly knowledgeable and friendly. The facility, equipment, etc. is always pristine. Sugarhouse OTF is the BEST!!!!! And shout-out to Jules for being an amazing coach - her passion for health and fitness is inspiring and infectious (and that means a lot coming from me being one of the seemingly few people who go to OTF and dread working out - thanks to Jules I dread it much less lol).

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★ 5

Great energy from ALL the coaches and staff! They always create the best challenge for ability levels in a very welcoming environment!

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★ 5

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★ 5

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★ 5

OTF Sugarhouse is AMAZING! I’ve been coming for nearly 4 years and I love the people and the workouts. It becomes a community of support and fun. If you’re looking for self-care, this is it in every way!! Love you @otfsugar_house !

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★ 5

I love going to OTF Sugarhouse! Everyone who works there is so friendly and helpful. The best part is being able to see the improvements by heavier weights, steeper inclines, and faster recovery. The variety makes the workouts fly by, and I leave with a (sweaty) smile on my face.

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★ 5

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★ 5

Love the coaches and the community of people.

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★ 5

This place is awesome, the instructors are so positive and helpful. Working out here leaves me tired in the best way and relieves a lot of stress. 1000 calories burnt in 1 hour sometimes!

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★ 5

I have had the opportunity to work out in various OTF locations around the country and I have to say Coach Amy is one of the best OTF coaches I’ve encountered. The daily workout descriptions are clearly and effectively communicated, and demonstrations technically sound. A true professional. On the facility itself the layout is great, free of obstructions, and not too crowded. Great coach and great gym!

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★ 5

Love the coaches and the community of people we have met! They motivate us to keep going and trying harder!

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★ 5

I've been a member since March of 2019. When I joined I tipped the scales at over 300 lbs and wanted and needed a fitness environment that would push me harder than I would push myself with a regular gym membership. OrangeTheory fit that bill perfectly. Along with diet and lifestyle changes, OrangeTheory has been a major component of my continuing health journey. As of today I've lost a bunch of weight and am enjoying the benefits of regular challenging exercise: normal blood pressure, no meds, and vastly improved quality of life. OTF may not be for everyone, but I give it my highest recommendation.

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★ 5

I love orange theory and the coaches and staff here!

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★ 5

Orangetheory has been life changing! I know my body has gotten stronger and healthier as a result of OTF technology and the incredible coaches!

Is it expensive?- Yes! Is it worth it?- Absolutely!

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★ 5

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★ 5

As someone who is new to the Sugarhouse area, walking into this studio is like a breath of fresh air every day. People are kind, the SAs and coaches are genuine and lovely, and have truly made this studio a home away from home.
I love Orangetheory-it pushes me to be better and is truly the most rewarding hour of my day. They truly care about their members-I was out for a week around Christmas and they called me to check in and then greeted me like an old friend when I did come back. I couldn’t ask for a better studio.

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★ 5

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★ 5

Front Desk were so nice, always smiling & friendly! Love Love Love all the Coaches ♥️!!!

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★ 5

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★ 5

This place has changed my life. I love the energy of the workouts, the coaches and the staff. Highly recommend it no matter your shape, size or age.

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★ 5

This studio has a great group of coaches!

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★ 5

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★ 5

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★ 1

Not as supportive as they used to be. Coaches don’t even know me or care to know me. I’ve been going for 4 months now and I guess I’m not cool enough to be spoken to. It’s clear who the coaches take the time to get to know. It’s like high school all over again. You gotta be part of the cool kids to be noticed, encouraged, or supported.

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★ 5

Great place to work out! The coaches are high energy and keep you going through whole workout.

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★ 5

Otf sugarhouse is my favorite place to workout. The coaches keep the workouts fresh and really fun. Everyone is amazingly helpful and always has a great attitude.

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★ 3

I enjoy the workouts. But they have changed the times of there class. I have bought the unlimited pack but now am only able to attend class twice a week.

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★ 1

Probably the worst experience ever trying to join a gym. Called ahead, got put in a class, showed up and they told me I couldn't do it cause I wasn't 30 mins early. Then goes on to argue with me about their policy. Very uninvited feeling and seemed clicky. Horrible experience. Worst part is I actually want to join but now I'll go to another gym.

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★ 5

OT Sugarhouse is an excellent place to get back in shape and focus on you. The coaches and staff are so friendly and supportive. I love how I can just show up and they take care of the rest. If you’re thinking about it, make the call. You’re worth it.

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★ 5

The coaches and front desk folks are great! Great place to work out!

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★ 5

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★ 5

Efficient, challenging, and fun workout. OT sugarhouse has made workout so enjoyable for me and I always motivated to come!

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★ 5

OTF Sugarhouse does not disappoint. All of the staff are amazing!

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★ 5

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★ 5

Amazing coaches! Great community and always a good workout! Keep it up OTF

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★ 5

I recently moved here from Phoenix and I love my new studio. Friendly faces, good music and motivating coaches!

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★ 5

I joined Orangetheory in Sugarhouse when it opened. The staff and coaches are all very friendly, and I love that the workouts are never the same, keeps it fresh!

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★ 5

The coaches are super friendly and helpful--not policing your form but always willing to help out. Great workout, great people! Love it!

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★ 5

Love love love my OTF! The staff is always welcoming and friendly, the coaches are so encouraging… the challenges are motivating and keep me engaged… I kinda think I’m a lifer here!

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★ 5

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★ 5

Not only are the workouts amazing, the staff goes above and beyond at this location!

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★ 5

Great place awesome workouts

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★ 5

Love Orange Theory! Best investment you can do for your health/fitness ! Sugarhouse team is amazing and very welcoming.

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★ 5

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★ 5

Very knowledgeable and capable staff. I felt welcomed and valued and the studio was clean and organized. Love the staff!

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★ 5

I love the workouts and the staff is always welcoming and professional without being stuffy.

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★ 4

This looks great. I never got to try it.

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★ 5

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★ 5

Great coaches and classes are run very efficiently. I love that every work out is different.

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★ 5

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★ 5

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★ 5

I started going to orange theory just under a year ago and it has been such a game changer in my life. Sugar House has created a great community of coaches, staff and members and is truly the best workout class out there. OT has encouraged an overall healthy mental and physical lifestyle and its a great way to destress. Highly recommend!

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★ 5

I’ve taken OTF classes all over the country, and my home studio here in Sugarhouse has ALWAYS been the best studio I’ve gone to! Highly recommend!

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★ 5

I love this location. The front desk staff and coaches are so nice and cheerful. I love how energy the clashes bring and their fantastic playlists!

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★ 5

Any Orangetheory workout is amazing, but this location goes above and beyond to make their members feel welcomed and supported! I recently switched to this OTF from another location out of state and I was so impressed by the community here. The coaches are fantastic and the front desk staff is incredibly kind and helpful. Could not recommend more!

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★ 5

Recently joined Orange Theory Sugarhouse and I’m already in love! The staff are all so kind and attentive, I felt welcome from my first class. I’m so glad I decided to join.

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★ 5

To say Orange Theory is the best is an understatement! I started in May and now being June I’ve noticed very notable progress in my endurance, strength, conditioning, physique and even balance! I can’t WAIT for more progress. I go to the gym in sugar house and all the girls there are very sweet and super helpful with any questions! The trainers are THE best. They challenge you to push past your limits in the best way. OTF makes working out fun with actual mini challenges to complete month to month and several benchmarks in between weeks that are sooo fun! In return, it shows what you’re really capable of. I would recommend OTF to anyone who is just starting out, the busy bee trying to get at least an hour in day-to-day, or those who who already experienced in the gym! You won’t regret it 🍊!

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★ 5

I went into this intimidated. I was fearful it was going to be a "boot camp" style workout with trainers barking at me and feelign discouraged that I couldn't keep up. Not at all. It's a very encouraging atmosphere and a perfect combination of workouts that whoop your butt but also let you recover. The coaches and staff are all very friendly. I'm glad I decided to try it.

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★ 5

They were super friendly and made me feel very comfortable with what to expect in my workout. I love seeing how I compare to the rest of the class because I am competitive!

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★ 5

I love this location so much. All of the staff/coaches are so friendly and helpful.

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★ 5

If you’re looking to tone up, loose weight, or just get a good work out in with amazing people OTF Sugarhouse is the place! I absolutely love the staff, they are amazing, professional, and really care about your journey to getting more out of your life! The coaches are hands down some of the best I have worked out with! From Julie’s amazing music, Ali’s fun atmosphere, Amy’s power clap, Kirsten’s motivational comments, to Marissa’s energetic bravado, you can’t go wrong! I’ve ran more and faster than I thought I could after having my 3rd. I have beaten all of my PRs this year thanks to these amazing ladies! If you’re still on the fence join me in one of their free introductory classes and see for yourself!

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★ 5

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★ 5

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★ 5

I was an OTF member for a while, then took a break during COVID. When I was ready to return to the gym, I looked around at different places before committing again and honestly nothing felt more like home than OTF sugarhouse. The coaches are great and I love the energy. Plus the workout it always great!

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★ 5

Super fun environment and the team is really nice

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★ 5

It is paced to push you as far and fast as you want to go. I would not push myself for a home workout, but I challenge myself with greater enthusiasm at Orangetheory Fitness with the encouragement of the coaches along with the great music and high energy atmosphere.

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★ 1

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★ 5

I love that it is science/technology based! I love that I can see the stats while I work out and know that I'm for sure doing something worthwhile for my body. I love the customer service! I love that everyone, even the staff, is there because they love Orange Theory. The atmosphere is so wholesome and uplifting and really encourages you to be your best self. Those are the types of places and people we all long to be around. Places that feed our souls. Thanks Orange Theory!!

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★ 5

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★ 5

I love going to Orange Theory. The staff is so friendly and professional:

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★ 5

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★ 5

Love the staff and the classes are awesome as well as the hours. The only negative is the parking, but there is always parking across the street.

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★ 5

I came from out of state and decided to take a class here - the staff were so welcoming and it was fun to see a different studio! Will be coming back again when I'm in the area in the future.

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★ 5

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★ 5

Matt's class is so fun. If you want a good cardio workout, this is the place to be! Try it out, your first class is free!

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★ 5

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★ 5

The workouts are fun and challenging. The coaches and members are friendly and really supportive. I love being part of the Orange Theory community!

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★ 5

I have been going to Orange Theory now for a couple months. I love the workouts. Never liked doing just one thing during a workout, OT mixes it up every class. Same basics but a variety of ways of putting it all together. I leave feeling great, energized, and ready to tackle the rest of the day! Love it!

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★ 5

Great & fun workouts & gym

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★ 5

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★ 5

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★ 5

Really great workout! The coaching offers guidance but the work out is still independent. Friendly staff!

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★ 5

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★ 5

I just signed up last month with the 8 class a month plan but within two weeks after that I upgraded to the unlimited because I love this place that much! Such a fun, kick butt workout. It feels like a friendly community of Orangetheorian’s and I’ve already made a few friends. I’m having so much enjoyment getting back to being healthy and I’m so grateful I have this location as my home studio.

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★ 5

OrangeTheory is amazing! I have been going for 3 months and I am hooked. Everything from the classes, trainers and atmosphere is exactly what keeps me going back! Shout out to Julie, Tanner and Taylor they are amazing coaches! Thanks for pushing me and making class fun! 🙂

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★ 5

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★ 3

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★ 5

At first I didn't know anything about Orange Theory. My friend convinced me to sign up for my free class and I haven't looked back. I became a member after my first class and now I go four times a week. I seriously love it. It's everything you love about a great workout but with a team of people all in it together, and a coach that keeps you accountable and cheers you on. I love my studio! I am endlessly thankful to have a sanctuary where I am allowed to push myself, be ultra sweaty, and empty my tanks. Good for the soul.

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★ 5

Awesome Orangetheory location. Nice staff, good location. Super clean. Great equipment. Was easy to join classes from out of state.

OTF in general is great and I would recommend trying it to most people.

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★ 5

Orangetheory Fitness Rocks! I love the variety in that no workout is ever the same, the high-energy pace along with collecting Splat points and seeing how many calories are burned for each workout. All of the coaches are very positive, helpful and professional. The visual boards for the weight floor are helpful as well.

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★ 5

I love this workout because I don't have to think about it, I just follow instructions. And I like that I'm constantly doing something different, so I'm never bored. I also appreciate the opportunity to get out of my head about the workout and just follow my heart rate goals.

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★ 5

Interval training and strength training at its best with a variety of workouts to make it feel new and challenging every day! Friendly and helpful coaches motivate and make the time go by fast. I’ve been going 3-4 times a week for 3 years and I’ve never been stronger and more fit!!

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★ 5

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★ 5

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★ 5

Great place to get a good workout and meet new friends.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

So glad this is in my area now. Staff friendly and honest. I use to go to the trolley square location and had problems there

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Super friendly staff and welcoming to people of all fitness levels!

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★ 5

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★ 3

Great work out faulty HR monitors. Either go with the more expensive HRM when you start or don't bother. They try to blame it on your anatomy. If its your anatomy it would never work. There explanation as to why it's not working isn't logical at all. Half the gym has there HR monitor being "tested". Not everyone's body anatomy has mysteriously changed to cause faulty HRM.

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★ 1

It's a shame such a cool place has such a poor cancellation policy. I understand the need for a penalty, if you cancel too late. But if they fill your spot with someone else, they still charge you.

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★ 5

This place is great. The heartbeat monitors and coaches are really motivating and the front desk staff are very helpful and friendly.

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★ 5

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