★ 5

I just wanted the free drink

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★ 5

We always love Swim Kids. My baby loves it and even starts singing "the babies in the pool go up and down..." at home, which is pretty impressive for a 1 year old! Emily especially is fantastic, and the front desk people are always super friendly and helpful.

Source: Google

★ 1

I'm writing this review to warn others regarding unauthorized billing by SwimKids.

On June 6, 2025, two $250 prepaid lesson packages were purchased using our credit card on file with SwimKids for a total of $500. This purchase was not authorized by us and no receipt was sent to our email address on file.

On prior occasions (including at least July 30, 2024 and Oct 3, 2024), we had made purchases with SwimKids and received email receipts. The fact that no receipt was issued for the unauthorized purchases is concerning, but the way SwimKids treated us was perhaps even more concerning.

I called SwimKids regarding the unauthorized purchases. I expected them to be grateful that we had flagged improper billing on their end so they could fix the issue and avoid similar billing mishaps with other customers. Instead, I was told they could not issue a refund. I spoke with a supervisor who also refused to issue a refund. I asked to speak to her manager and was told I would be contacted later.

On Oct 23, 2025, I followed up because I had not been contacted. I was told that the matter was being looked into further.

On Oct 28, 2025, the manager called and notified me that they had confirmed the IP address used to make the purchase on June 6, 2025, was the same IP address used to make previous purchases on the account and that no refund would be issued. I reiterated that we did not authorize the purchase and never received a receipt of the transaction. The manager acknowledged that no receipt had been sent. I asked to speak with the CEO. The manager said she would forward my request to the CEO.

As a side note, IP address logs alone do NOT prove a transaction was authorized by the end user. First of all, many networks route multiple people through the same public IP, so different users/devices look identical. Apps behind proxies/CDNs can also record a proxy or stale “last known” IP rather than the IP of the device that clicked “Pay.” Billing platforms also usually support merchant-initiated charges that run server-side, and poorly designed systems may attach the customer’s last login IP to those events, creating a false impression of consent.

On Nov 5, 2025, I followed up because I had not been contacted by either the manager or the CEO. In response, I was told that the "executive team" had confirmed that the decision to not issue a refund was final. I requested that the CEO reach out to discuss the matter further. SwimKids confirmed that my contact information had been provided to the CEO. To date (Nov 11, 2025), the CEO has not reached out. We no longer feel comfortable attending SwimKids due to how we have been treated and hope our experience will encourage others to find alternatives where the business owners and managers are more concerned with their customers than with pocketing a few unearned dollars.

Source: Google

★ 5

Our girls have progressed very rapidly here. Our 5 year old is already swimming independently and our 3 year old can float and roll back on her own so we're very pleased with the results!

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★ 5

We love Swim kids! Our son has been seeing Courtney and she does great with him. He loves going to swim lessons!

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★ 5

The best swim place ever.

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★ 5

This space was clearly designed by a mama! I love the lobby for kids to play in while waiting for other siblings— no TV! I love that the bathrooms are visible and built for children. The swim instructor was positive and my kids loved her.

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★ 5

Two of my kids took swim lessons here and we really loved it! The facility is well thought-out. I loved having the play area separate from the pool so my other kids could safely play while their sibling had lessons. Lots of changing areas, bathrooms, showers, etc. Staff were great—my son especially loved working with Courtney, but all the teachers were great and there’s someone for every kid’s personality.
May seem expensive but the quality of the lessons are excellent. The one-on-one 15 minute lessons enabled my kids to learn much quicker than they did during group lessons at a public swimming pool, where they are grouped with about 15 other kids and the teachers are hit-or-miss.

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★ 5

SwimKids has consistently had good patient teachers

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★ 5

So many good things to say! First and foremost as a mom of littles I appreciate the efficiency. We did the fast track program and saw our three year old go from no experience to independence in the pool in about a month’s time. Amazing to me! I appreciate the confidence they instilled in my daughter from the get go and will plan to enroll my future kids in the program.

Source: Google

★ 5

love this place! my daughter loves her instructor!

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★ 4

This place was really nice and clean. I took my 2 year here for a month of swim lessons. They have snacks and other things you can buy. They have a kids play area in the lobby. They have nice changing rooms, bathrooms and showers. The pool is also nice and the temperature of the pool is great. The only thing is, every time we came they never did anything different. The class was the exact same thing every time. I wish they would switch it up a little bit.

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★ 5

I highly recommend Swim Kids to anyone who wants to help their child feel comfortable in water, and then gain skills and confidence! Their fast track options helped my son the most!

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★ 5

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★ 5

My kid is progressing so well. The staff is very kind and patient and doesn’t force anything. Highly recommend.

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★ 5

Great staff! Everyone helped my daughter swim better

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★ 5

My son struggled liking the water and Courtney helped him so much!!!!

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★ 5

My son has learned so much in just a few short lessons!

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★ 5

My son has had a blast taking lessons at Swim Kids. He became a competent swimmer in just a few weeks.

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★ 5

We’ve been coming with my 3 year old about a month now and would highly recommend! Brooke, Katie, and all of the staff have the best attitudes. We’ve only done with an instructor lesson and have had only positive experiences.

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★ 5

My little brother goes here and in genral it’s a good place

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★ 5

We’ve only done the parent tot class so far but within a few weeks my daughter (almost 2) is already way more confident in the water and is starting to pick up kicking and scooping by herself! It’s been a friendly and fun environment for us so far.

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★ 4

Taylor is great swim teacher!!

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★ 5

The instructors did a great job in helping our kids feel comfortable. We had an awesome experience here.

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★ 5

Definitely would recommend! I love how they teach how to be safe in the water before teaching strokes. Staff are very helpful/responsive. I love the feedback from their coaches after every lesson. I have 3 kids ages 5-9 and they all started at level 3 and now they are all confident swimmers.

I also love their waiting area where my toddler can roam around during swim lessons.

Source: Google

★ 5

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★ 5

Swim kids has been great, taken both my kids there. They learn so much, sessions are efficient, they always return my calls and are good at getting me rescheduled when needed. Have tried other places and not been as impressed as I am when we come here, highly recommend!

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★ 5

Kids had so much fun and progressed so fast. Great coaches and staff. Highly recommend to anyone who wants their kids to become stronger swimmers.

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★ 5

Love how friendly the staff is here at swimkids!

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★ 5

Fantastic experience!! The front desk lady was so friendly and helpful! Also loved the teacher- thank you swim kids!!

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★ 5

My boy is scared around water and they were so patient with him! I’m very impressed!

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★ 5

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★ 4

We love SwimKids! My daughter has been swimming here for several months and despite being a reluctant swimmer has made progress. We really love Ashlyn. She has been a great instructor.

Update: We stopped going to SwimKids in spring of 2024 because every lesson for a month had a different instructor than we had signed up with. We got tired of seeing a new random instructor every time who didn’t know where my student was in the process. We will likely try again to use the rest of our punch passes but may not be back after. Our favorite instructors left in the spring and the turnover every lesson was too frustrating.

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★ 5

SwimKids has been so great for my kids. They all need extra support with learning how to swim and each instructor has been patient, knowledgeable and experienced. Their punch pass sales in the fall make it affordable for us. We've loved it!

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★ 1

They do not give refunds and their customer service is extremely slow to respond.

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★ 5

We love Swim Kids. Our kids have learned and grown so much in our time with them and every instructor we have had has been a patient, kind and fun teacher!

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★ 5

Our experience with Scott Z. as a swim instructor has been absolutely fantastic! My son adores him and looks forward to every lesson. Scott's positivity and encouragement have truly been transformative, leading to remarkable progress for my son in the water. We couldn't be happier with the results and highly recommend Scott to anyone looking for an outstanding swim instructor!

Source: Google

★ 5

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★ 5

We got the punch pass for my 4 year old and I'm so happy with it. The instructors are super cute and they do a good job. I wish the punch pass lesson was longer than 15 min but honestly the instructors still pack a good amount of teaching into the 15. I will probably do another one for both my kids.

Source: Google

★ 5

The general manager of this location is FANTASTIC and because of his prompt service and attentiveness. I will be returning to Swim Kids in the future! He helped me resolve an issue that happened at another franchise location next to my house when the GM there wasn't any help nor did they take responsibility for what happened. This GM didn't even need to do anything as it wasn't his franchise location but he did and I appreciate that!

Source: Google

★ 5

My girls LOVED their lessons with Ms. Haylie. And the employees at the front desk were so nice and helpful. I would highly recommend!!

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★ 5

We have been to a few swim schools and have fallen in love with swim kids! The instructors are all amazing, you can't go wrong with any of them.

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★ 5

Great place and instructors! My kids have improved so much!

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★ 5

We love SwimKids! They’ve helped my son so much with getting comfortable in the water. He’s a totally different swimmer than when we started! Highly recommend!

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★ 3

The staff is friendly and welcoming, and everyone seems very knowledgeable. My only issue is that for the price, I don't see how 15-minute lessons can make any difference. My child enjoys going, but they always feel like there is never enough time.

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★ 5

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★ 2

Teachers cancel regularly, they normally have another teacher to cover and it works out. Beware of there 2 week notice cancel policy they will charge you $5 a child if anything less than 2 weeks notice is given. Pretty ridiculous when they cancel 2 hours before a lesson. Great concept terrible management.

Source: Google

★ 2

The good: I feel like they have a great model to help kids learn swim safety which is what I was looking. And after 2 months my 2 and 4 year old who both hated getting water on their faces and had little water experience were getting in the water with no issue and could float by themselves reasons well!

The bad: I feel like what was lacking was consistency. The turnover rate in instructors was shocking and on top of that the instructors can switch shifts all with no warning for the parents. When you are paying good money for a 15 minute lesson and you show up to a new instructor who doesn’t know your kid and what skills they are good at and which ones they are working on I felt like the entire lesson was taken up with little to no improvement as they are both trying to get a feel for each other.
After my pleas to be notified before arriving if there was an instructor change so I could prep my 4year old went unanswered on multiple occasions I requested to speak with a manager and still after 3 weeks I haven’t been contacted and have been told they are unavailable when I try to call.

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★ 5

This is my third child and by far my best experience with swim lessons. My daughter is stubborn and I was unsure how it'd go. The fast track option was so convenient and get teacher, Emma, was amazing. I'm so picky about swim teachers and she has exceeded all of my expectations.

Source: Google

★ 5

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★ 1

Waste of time and money. Cramped, dirty, overcrowded swim facilities. Different instructor everytime so the instructor did not know what had been worked on the lesson before, and there is no note tracking so the instructor can not go back and see what the previous instructor did. 15 minute lessons are not long enough most other places do 20-30 minutes. Good for this buisness though they must be racking in the dough with the constant revolving door of kids in and out of the pool.

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★ 1

I signed up my grandson for one on one lessons. The instructor always started a minute late and ended the lesson 2 mins early. When you pay $27.50 per lesson you expect them to be a full 15 minutes.

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★ 5

The teachers all seem to know what they're doing, they are flexible and friendly, and my kid is ACTUALLY LEARNING TO SWIM. It might feel expensive, but it's effective. 2-3 sessions of rec center lessons and nothing. Now he's doing great.

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★ 5

Been great with my boys age 2 and 5. They both progressed fast! Very happy

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★ 5

My son learned so much and enjoyed every minute! Sophia was awesome! I feel so much better about his swim safety skills now!

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★ 5

We loved our experience here and so did my kids. The instructors are fabulous. I taught swim lessons myself for 11 years in California so I know good instructors!

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★ 5

Great experience!

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★ 5

Little Bubs had his first lesson there today was great! Instructor was very helpful. The facility is wonderful. Lots of changing rooms, clean showers, clean bathrooms. I’m satisfied with our lesson thus far.

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★ 4

Wish the lessons were twenty minutes long, and that they focused on one thing at a time until the kids fully learn it (switching cost is a real thing - it's hard for kids to keep up with such frequent changes, and I know my kids have struggled with that), but the facility is phenomenal, and we absolutely love the instructors.

Source: Google

★ 5

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★ 5

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★ 1

In June of 2021 a friend thought my daughter might enjoy doing swimming lessons with Savannah, I paid for the month in advance. I didn’t feel good about paying for the month in advance cause I wasn’t sure if my child was gonna like it she’s disabled. She has down syndrome, and she never even made it into the water because she got so anxious that she, well, the rest of it is kind of personal. I tried to reach out on Facebook to see if I could get credit for my other child. Instead favorite heard back I don’t really think that’s fair that all my money went to waste especially since my daughter didn’t even put 1 foot in the water. Let me know if this is fixable.

Please let me know what we can do to fix this let me know if this is fixable

I don’t think it’s really fair that I’ve tried to reach out on Facebook

Source: Google

★ 5

The instructors are so patient and understanding with my son. He loves his teacher and can’t wait for each lesson.

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★ 5

Great place for 1 on 1 swimming lessons.

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★ 5

Great place to have kids learn to swim.

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★ 5

They have kept my children safe and that is the utmost importance. I was in a group class before with a different swim school and my daughter accidentally fell in the water while the teachers head was turned which I was not ok with. The private lessons are very important to me. Also my 6 year old is now working on perfecting her strokes and swimming faster.

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★ 5

I have had 3 kids do multiple fast tracks and recurring lessons. Ages 2, 5, 7. My kids have learned so much and progressed quickly with the fast track classes. We have had multiple instructors and they have all been great.

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★ 5

My kids love this place. They have learned so much in a month!

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★ 5

Amazing instructors and service!

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★ 5

My daughters are on their fourth round of fast track and on level 7. Our coach is Miss Taylor and she has been so great to work with. She is sweet with my girls but also pushes them to do their best each time! My girls get excited every week to come see Miss Taylor! I am really starting to see a huge improvement in their skills and feel more confident when we go swimming.

The staff are always great to work with. Easy to reschedule lessons and they have great communication. The facility is always clean and has a good environment.

I would definitely recommend swim kids to everyone! It has been a wonderful experience for our family!

Source: Google

★ 4

Should preface lessons are quite expensive but if you have a little one who is scared of the water or struggles with swimming this is a great spot to start. The instructors are very patient and kind.

When we started my little one hated putting her face in the water. We chose to do the fast track route, 3 fifteen min classes per week. She has made a lot of progress and has become a great swimmer.

My only con is that sometimes the instructors will end the lesson a few minutes early which is a bit frustrating as you only get 15 minutes.

Source: Google

★ 5

We love love this place. It’s great to have personalized help. Our boy wouldn’t cope well in group lessons.

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★ 5

Swims kids has been really good. They have tried to work with a sudden seclude change. They are great with kids.

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★ 5

We LOVE this swim school. The instructors are so good with kids, but also hold them accountable to progress. My kids make such fast progress every time we do a set of lessons. We’ve never had an instructor that was less than excellent. Their online portal makes scheduling so easy and their staff are so helpful to answer questions as well. We have kids working on different strokes and form, down to a beginning swimmer and everything in between and they are excellent for every level.

Source: Google

★ 5

My 10 years old son has been taking classes for years with SwimKids,we started him at Holladay location and then at Present Grove, His coach is Breden Myers,he is very hands on with kids and takes the time to explain each lesson to the parents.There are other swimming school around our house, but I still like to driving 20minutes to Swmming Kids three times a week,because of how great Breden is

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★ 5

My little guy loved having Shea as his coach!

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★ 5

Alex kept her engaged the entire time, he was very patient with her

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★ 5

The teachers are great and with really well with my 4 yo and 2 yo kids. The front lobby is set up with great play mats that my kids absolutely must play on before we leave.

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★ 5

Our daughter loves Swimkids and loves her teacher Heidi! We look forward to coming every week!

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★ 5

Love swim kids so much! We drive 30 minutes for our weekly lessons and it’s worth it! The instructors are amazing and the staff is responsive and helpful via phone and text. My kids have learned SO much in such a short amount of time. They’re amazing!

Source: Google

★ 5

We have had an amazing experience! My daughter (4) was afraid to put her face on the water and in just a couple lessons had her face in the water and was kicking. She now practices putting her face in the water in the bathtub at home and finds it fun. The teachers are so positive and reinforcing and it is a fun and special atmosphere that has made learning to swim exciting and fun rather than scary. I work a rotating schedule at a hospital so I thought swim lessons would never work for my schedule but the punch pass has amazing flexibility and has been easy to coordinate and use. We have been able to pause for longer periods when we want to practice things at the pool with our family or when we are more busy. Worth every penny!

Source: Google

★ 5

excellent, my daughter has learned a lot very good teachers

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★ 5

My 4 year old loves coming here & looks forward to it every week! We’ve been coming to a once a week class for a little over a year & he knows how to swim now! I’m so happy & definitely have peace of mind when we are around water. Thank you SwimKids!

Source: Google

★ 5

My girls have really benefited from private lessons. They are a little bit more expensive, but we’ve been taking lessons for a couple months and they already are almost swimming on their own.

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★ 5

Our daughter has made AMAZING progress since we started here! Our instructor Sydni is so Kind and Patient with her! While she started rough with a lot of tantrums and brattiness toward Sydni, she started becoming more comfortable and excited about not only the lessons but swimming as a whole! Definitely recommend them for future lessons 😁

Source: Google

★ 5

In 3 lessons my son went from terrified to go underwater, to level 5!! Short lessons, individual attention, and tons of positivity make this the perfect choice.

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★ 5

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★ 5

So fun!!!

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★ 5

I am SOOOO impressed with Swim kids fast track. We are 1/2 way through. Sydni is an excellent teacher and doesn't make my kids feel dumb though we started with very little to no experience. My 4 kids age 12 down to 5 years all love her and their classes. The program is doing what I hoped!

Source: Google

★ 5

My kids did a fast track set of lessons and I was so impressed with how much my kids learn in a 15 min lesson. In under two weeks and 6 lessons my daughter went from being fearful of going under water to being extremely comfortable with floating and comfortable swimming under water without plugging her nose. The coaches are extremely patient and make each lesson fun and uplifting! I'm super excited for them to do more lessons.

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★ 5

We started swim lessons in the parent tot class with my daughter when she was 6 months to help her get used to the water. She just started private lessons and she was scared to be in the water without mom or dad, but Melina made her feel safe and helped her have fun. She loves swim lessons now and is so excited when she gets to go!

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★ 5

Swim kids is great! We love the convenient location and the flexible hours. The coaches are kind and adjust to each of my children’s needs.

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★ 5

The teachers are so sweet. My 4 year old was terrified of doing swim lessons but she just loved her teachers and was swimming after her first lesson. They are so wonderful and worked so well with kids.

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★ 5

Great place for kids to learn life skills. Have really enjoyed it.

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★ 5

Swim kids has been great for us. My 7 year old son can now swim safely anywhere! Highly recommend

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★ 5

Three lessons in- great experience so far! Looking forward to my two year old’s progress. Super friendly staff.

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★ 5

Great place, very professional!
Swimming instructors are the best, and really friendly.

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★ 5

Love Swim Kids!! The teachers are all patient and kind. My kids have overcome their fear of putting their face in the water and look forward to swim lessons! 10/10

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★ 5

My daughter loves this place! London, her teacher is very nice and patient. My daughter has already developed a lot of swimming skills because of her.

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★ 5

Love that it's an indoor pool! The staff is always friendly and helpful! Even has a play area for my kids who aren't in lessons!

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★ 4

Great experience with Melina. She is so good with kids. My son absolutely loves her.

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★ 5

We love swim kids! Both my boys age 3 and 5 come here, they love Tyler! We have done makeup classes with other teachers and everyone has been great!
I can BELIEVE how fast my boys advanced with their fast track lessons and how much they love swimming now. I feel way more confident taking them to the pool on my own now. We are planning to continue weekly lessons after our track is done.

Source: Google

★ 5

Love this place. It’s so organized and clean. Previously used a different place and it was very unclean and not organized. Remi has excelled at swimming since switching!

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★ 5

Swim kids do a great job with the kids. Our kids love the experience and can’t wait to go back and swim every time. The atmosphere is relaxed and positive, and the instructors are great. I’d highly recommend for kids learning to swim.

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★ 4

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★ 5

We love swimkids! The instructors are so good and patient.

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★ 5

My son has become more confident in the pool since starting his first swimming lesson. When we go swimming as a family, he is excited to show us what he learns from his amazing coaches.

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★ 5

This is our second fast track session this summer and my son has improved his swimming so much! He would never put his face in the water and now he can’t wait to jump in! The instructors are attentive and make sure to give lots of updates and ways to help them improve!

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★ 5

This place is amazing! My son was afraid of even putting his face inside the water, I would have to go in the pool with him every time and now he has been loving coming to swim kids and going to the pool, he doesn’t want me with him anymore, he wants to swim by himself.

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★ 5

We love this place! We take our 5 and 3 year old. One kid is making great progress the other one screams the whole time but we haven’t given up on him yet. 😂

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★ 5

Great staff, so patient and kind.

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★ 5

We love swim kids. Our little boy has progressed so much. He’s much more confident in the water. Sydni is the best!

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★ 5

We love swim classes at SwimKids! Our two kiddos have made so much progress in the last 6 months, it’s incredible.

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★ 5

My kids loved their private lessons! The coaches were kind and patient, and within two months, my kids (4 and 6) went from not being able to swim at all to being confident and safe in a pool. The weekly lessons work so much better with our busy schedule than other formats.

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★ 5

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★ 5

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★ 5

We love SwimKids!! They are so patient and understanding of each and every child!

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★ 5

All of the staff are amazing. Grandson has gone from a horrible fear of water to swimming like a fish in one 3 week session. Highly recommend!

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★ 5

My grandkids love swimkids, coaches are very professional, gentle and patient. I recommend this place!

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★ 5

Swimkids PG is amazing, coaches are so friendly and patient towards my kids. My kids feel so comfortable and confident being in the water now. 😀 highly recommend!

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★ 4

Took 3 of our kids here and their teachers they were assigned were great with each of them.

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★ 5

Our kids have enjoyed SwimKids for the last 1.5 years! Miss Jacey has been so wonderful teaching our kids, I finally feel more comfortable with my kids being around water.

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★ 5

I have been very impressed with there ability to help kids at a young age learn how to be safe in water. It is very important to me that my kids learn to swim when young to add another safety layer when around water. They do a great job, highly recommend!

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★ 5

Swim kids has taught my daughters to be safe in the water and to build their confidence in their swimming. My youngest would not go in the water and now she loves the water.

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★ 5

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★ 5

All of the instructors have been wonderful and our kids have learned so much!! 🙌🏻

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★ 5

The instructors here are so great with kids. My daughter has been coming here for a year and a half and she has improved so much. She’s a Level 8 swimmer at age 5 and continues to improve.

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★ 5

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★ 5

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★ 5

My 3.5 year old was timid around water. It always took awhile to warm up. But, at Swim Kids, he’s so excited to come and jumps right in. I love our teacher, Ty. He’s so fun and encouraging. Within a month my son was swimming the length of the pool while holding his breath and diving down for toys! I recommend Swim Kids to anyone and everyone!

Source: Google

★ 5

My son has been really scared of water, and is late to learning to swim independently. We decided to try the fast track with swim kids and I’ve been so impressed with how quickly he has progressed. He really likes and is comfortable with the swim teachers and that has helped a lot too. If your kid needs extra help Learning to swim I highly recommend coming to swim kids!

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★ 5

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★ 5

My daughter has enjoyed her lessons here. They have been helpful and loved the feedback after every class.

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★ 5

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★ 5

👍👍

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★ 2

I hate to say it, but it’s essentially an indoor swimming pool with a few minimally trained high school students. I know it is a difficult business to get into but out of the places offering swim lessons, the cost was high here and the value low. We ended up going somewhere else with much better results. A lot of what you’re paying for is a water exposure experience indoors but not much actual safety or skills training. We paid for multiples lessons and didn’t feel like our little one learned anything beyond being comfortable having one ear in the water. Again, better offerings elsewhere for the same price.

Source: Google

★ 5

We have LOVED Swim Kids!!! The instructors have been absolutely incredible and so has the other staff members!!

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★ 5

My daughter loves going to swimming lessons here. The staff is patient, knowledgeable, and efficient. She went from a level 2 to 7 in 2 weeks of fast track. At first I was concerned because I felt she needed reminders and tips on breathing. I addressed this with her teacher and she was very receptive and helped her with this. The person at the front desk was able to help us in finding more upcoming lessons that will work with our schedule that I was unable to find online.

My only complaints are that it can get super noisy when they have baby/tot classes at the same time. It’s hard for kids to concentrate when babies are screaming the entire class and the pool is packed. Seats are often wet, would be helpful to have staff looking after things like that often and cleanliness.

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★ 5

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★ 5

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★ 5

I love Swim Kids for my kids learning how to swim. They have learned skills so much faster with individual attention. The instructors have all been so kind, knowledgeable, and so encouraging.

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★ 5

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★ 5

They are great with my kids and have a place for the non swimming kid to hang out and color. ❤️

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★ 3

I brought my twins here for the parent and tot lessons, so I would come twice a week, switching off which kid I would bring. We went through lots of teachers because they often switch and Jacey C was amazing. I didn’t have any scheduling issues and found that they were accommodating.
It’s cute if you want a fun activity. But just a heads up, they do the exact same thing every week. So we only ended up taking lessons for a month because I could do those same things with them at home.
The 3 stars is mostly because the pool was often dirty and very very loud. They do many lessons at one time, often with multiple screaming kids. Which is understandable but it would be nice to have separate parent tot times so that the tots don’t have to be frightened by screaming kids around them.

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★ 3

We like swim kids, the lessons are very good and efficient. However some of their policies are absolutely ridiculous! They expect a 14 day notice for a cancellation or lesson change. I just gave a full weeks notice and was charged five dollars. That is ridiculous! A week is more than enough. Life happens, schedule conflicts arise etc. And a week is plenty of notice. That is just another way to nickel and dime people who are already paying enough money for lessons. It would show more consideration and respect for patrons to have more realistic policies and expectations. I don’t know if anywhere else that is that ridiculous.

Source: Google

★ 5

Jack is our favorite instructor and my kids ask to go swim with him all the time. I had one kid go from level 2 to graduating level 10 in just a few rounds of fast track lessons with Jack and my other kids still look forward to their lessons with him each week.

Source: Google

★ 4

We love SwimKids and we love the swim instructor Jack! He has built my 2 year olds confidence in the water from 0-100. Every time we sign up for more lessons we sign up with Jack as the instructor.
The only reason I took away one star is because the setup and cleanliness of the facility isn’t the best.

Source: Google

★ 5

Source: Google

★ 5

Because of some Covid issues- we have had a different instructor each time which isn’t ideal but has given us a chance to meet many of the teachers here and they are all very positive and encouraging to my son who has been very hesitant about the water!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

The fast track swim lessons here are great, but everything else about this place is a nightmare- scheduling, makeups, canceling, etc. They will charge you every opportunity they get, so beware. If you are scheduling individual lessons, it’s impossible to get with the same teacher consecutively. Which results in them taking the first 5 minutes of the (15 minute) class figuring out where exactly your child is at (they know the kids ‘level’, but they are at different stages within that level) and you don’t see much improvement. Also the makeups are ridiculous- they will only schedule a makeup class one week out, but you are required to cancel your class 2 weeks in advanced or you get charged a reschedule fee- how does that make any sense? Am I a frustrated customer, obviously. But this is my experience over the last 3 months coming here, I hope it can help someone in the future.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Heads up: they absolutely will NOT refund any amount you pay, regardless of if it’s a scheduling issue, to a broken arm. You won’t be able to speak with a manager at all. They are a decent place to go for swim lessons, the teachers are patient and kind, and my son has enjoyed it. However, as a parent I am very unimpressed with their refund policy. I don’t like leaving negative reviews but I’ve lost about $200 to this policy and there’s “nothing” they can do about it. If you can find somewhere else to go, do that instead.

Source: Google

★ 4

Great lessons and a good facility! The price is pretty high. I understand why, but if the kids' grandma wasn't gifting them the lessons, I could never pay for these.

Source: Google

★ 5

Source: Google

★ 5

We haven’t started lessons yet, but I was SO impressed with their texting/calling system. I’m a busy mom and sometimes phone calls are hard with all the background noises, calendar checks, checking with family to see if sign up dates are good, finding payment methods and so on. I texted back and forth to get all my questions answered, for THEM to find all the open dates and time for me, addressed all my concerns, and all in a timely manor. Props to them for all the little ways they’re going the extra mile to help people out!!

Source: Google

★ 2

I think Swim Kids is a little pricey but has a lot of potential to be great if you get a good instructor. If your child is comfortable in water already than maybe it doesn’t matter as much, but if they aren’t and your instructor doesn’t know how (or care to) adapt or make your child feel at ease then you won’t see a lot of progress in your kid’s swim abilities.
The only time slot we could book at the PG Utah location was for the evening and every single lesson our teacher looks so bored. She yawns through the whole lesson and doesn’t do much to connect with my kid. She is just going through the motions and when my kid is nervous to do something, she doesn’t try to approach it any other way. The first 4 out of 8 lessons were exactly the same - very little progress. I get that it’s a very physical job, but I’m paying a lot for these 15 minute lessons, so I wish I was getting 15 minutes of her best effort. Instead she cuts lessons off a minute early every time. For such short lessons I want that last minute!
We have a few lessons left, but I’d be surprised if we walked away at the end feeling like my kid actually knew how to swim.

Source: Google

★ 5

The girl who reached out to me helped me sign up for classes very quick and easy. I appreciate that swim kids offers multiple times and teachers to help accomodate lots of kids. However, due to moving states, I had to cancel the lessons only a couple days later. Swim kids reached out to me after i dropped and was able resolve an issue with the payment. i appreciate their flexibility to help in those extenuating circumstances.

Source: Google

★ 5

We Love Swimkids! They do an awesome job teaching the basics of swimming for all levels. Highly Recommend!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

We have had a fantastic experience with SwimKids in Pleasant Grove and I would highly recommend it to others. We have worked with about a half a dozen instructors between my two children's regularly scheduled lessons and then makeups we've done from while we were on vacation and everyone has been great. Ky and Hailey genuinely seem to care for my 4 yr old son and he loves them. He's excited to see them and they are excited about his growth and progress. Allison has been so patient and kind with my 2 yr old son who despite loving pools with mom and dad has not been a fan of getting in at lessons. I have watched her with other younger aged kids who are also struggling and she's just the best. Occasionally she works the front desk at the time of my older son's lesson and she always greets them both by name. Scheduling on the app has been simple and convienent and I've had great customer service experience via text when the technology struggles. My younger son is in a fast track session and my older son is in several weekly recurring lessons as that was what worked best for our schedule when we signed up. Both options have worked great.

Source: Google

★ 5

Source: Google

★ 5

This place is awesome! Savannah is the sweetest and most patient instructor. Our son has learned so much.

Source: Google

★ 1

I never leave reviews, but thought this would be important for a parent to read before registering their kids up.

We had a terrible experience with swim kids and I would HIGHLY recommend you not taking your kids here.

We signed up for the private lessons for our two year old during Covid because I was pregnant at the time and we were trying to limit exposure.

Our two year old daughter had a hard time with the class and instructor and cried the whole time she was in the pool. This was out of character for her because she swims happily all the time in California at her grandparents pool! Literally had never cried in the water before, and now we have to force her to get in.

We asked the instructor if my husband could just sit in the pool to calm her nerves. As soon as he got in she stopped crying and did what was asked of her. However; the swim instructor was not a great teacher.

The front desk lady then came to the pool and was extremely rude telling us he needed to get out.
They were not helpful with our circumstances and would not budge to accommodate our daughters needs. . They just said all they could do was to switch us to a mommy and me class which involved more people.

I called multiple times to try and get a refund and they would not give it to us. They would not even allow me to talk to their manager. They just said Christian and Quinn (the managers)had denied my request and would not talk to me about it. I asked for the managers number to talk about solutions with them and they wouldn’t give it to me. It was “private information”.

Again, go anywhere but Swim kids!

Source: Google

★ 5

I have loved to see the progress my kids are having! We have done the private lessons and it has been wonderful. My 3 year old did not want to get in the first 2 lessons but quickly changed his mind by his 3rd lesson and said “I love swim kids.” Thanks!

Source: Google

★ 5

I love bringing my kids here. Each of the teachers that have worked with them have been extremely patient as they adjusted. I recommend SwimKids to all of my friends.

Source: Google

★ 5

The team is exceptional in their customer service and were so willing to work with me to accommodate schedule changes etc. The instructors are great and I feel like my kids learned more in their 15 min lessons than some of the 30 or 45min lessons we have done elsewhere. Thank you!

Source: Google

★ 5

My baby absolutely loves it. The staff and teachers are friendly and helpful.

Source: Google

★ 5

Kai is so great with my 3 yo. She makes him feel so confident with his growth. He has progressed so quickly in the week we have been there. We will continue to bring him to Swim Kids even once he can “swim” to continue his skills.

Source: Google

★ 5

We love the Fast Track at Swim Kids! Our kids advance quickly, and they love their time there.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Teachers are great

Source: Google

★ 5

Source: Google

★ 5

Both of my girls have been taken swimming lessons here for a year now! We LOVE Swimkids!! The pool is always heated which is a huge plus for hen they were younger. The teachers and staff here are excellent! My kids love coming here! At 1st I was hesitant about the 15min lesson but it’s a one on one 15min!! It’s really awesome!! They learn so much in that 15min!! Amazing!!

Source: Google

★ 5

Love Swimkids! I recommend Miss Allison. My son was afraid of the water and now he loves the pool and is progressing quickly.

Source: Google

★ 5

The instructors have been great with the kids. The lessons they learn are valuable. We appreciate Swim Kids!

Source: Google

★ 5

Both our kids were afraid of the water before they started at Swim Kids. They both had had lesson else where but now they can get in the water with no problem and swim with non to very little help from us. Swim Kids did that.

Source: Google

★ 5

My daughter has improved so much. The one on one instruction is a game changer. Definitely would recommend!

Source: Google

★ 5

We love Swim kids!! They are so patient with our kids and they get them to work hard! I’ve always had a great experience with scheduling. They will do a lot over text which is super convenient for me. Some teachers are better than others with rigor, but their curriculum is solid.

Source: Google

★ 5

My 5 year old and 3 year old boys have been taking lessons consistently for 3-4 months and went from being afraid of the water to working on a variety of different strokes. The instructors we’ve worked with are amazing and have had such a positive impact on my kids. The facility is clean, staff is kind, and they’ve always been willing to accommodate our schedule. A+ all around!

Source: Google

★ 5

My daughter LB has been swimming here for a year. It is fantastic to watch your child go from not swimming to working on her freestyle.

Source: Google

★ 5

Wyatt has hemiplegia and so swimming is a hard skill. His teacher helps him figure it out and he has learned so much in such a short time! We love Swim Kids!

Source: Google

★ 5

We had an amazing experience at Swim Kids! Our two year old loved working with Miss Madi and her swimming improved so much!

Source: Google

★ 5

Source: Google

★ 5

We have been bringing our daughter here for a while now. They are super patient with kids and help to reach their milestones. Our daughter is starting butterfly and flip turns, which is great to see considering she started with learning to float and flip over here as well. The teachers are great to work with as well, and let you know what you can work with your child in between lessons

Source: Google

★ 5

Source: Google

★ 5

We absolutely love it here. They have helped our son grow so much with his confidence in water and swimming. Before coming here he didn’t like getting water on his face at all. Since he has started coming to swim kids he now will dunk his head under water and swim with his face in the water.

Source: Google

★ 5

We have had such a great experience at SwimKids. We love it! Our son looks forward to it everyday!

Source: Google

★ 5

Source: Google

★ 5

My daughter gets so excited when I tell her we're going to SwimKids. She absolutely loves it and loves her teacher. Allison is amazing! I'm so happy we decided to sign our daughter up. Not only has she learned water safety but she is now learning different strokes. And at only 4 years old! I'm proud of her progress and will continue to sign her up for lessons. We love Swimkids!

Source: Google

★ 5

Source: Google

★ 1

Utterly ineffective. I wish we would have spent our money and time elsewhere. I’m glad we switched to Aquatics Academy.

Source: Google

★ 5

I have been so pleased with the progress my daughter made here . She learned to swim in three weeks , now she wants to compete. We take one private lesson a week , and she has a instructor that focuses on training for competitions. If that’s not your goal they have plenty of other instructors with different personalities and strengths , so you really can find the perfect fit for your kid . As long as my daughter loves swimming we will stay here .

Source: Google

★ 5

I was amazed of how quick my kids got comfortable in the water with them. My 3 years old and my 7 years old progress so much in just a few weeks!. The teachers are great, kind but determined to make them progress and reach their goals!

Source: Google

★ 5

The teacher was awesome, we always started on time and my baby loved it!

Source: Google