★ 1

Trying to cancel your membership without being hit with multiple unknown charges is impossible, happened to my 2 friends and my brother in law too. Whenever you ask the workers for help, they just refer you to the email customer service which is impossible to get a hold of or get anything resolved.

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★ 5

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★ 5

Love studio red! Coach Nat is fabulous, lots of high energy which is what I love to get me through a tough class!

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★ 1

Never sign up with this place
They will run your money on your debit or credit card and are a huge pain to cancel.
Absolutely will NEVER sign up with vasa fitness ever again. Shady gym

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★ 5

visited the fitness facility during my vacation. The staff was excellent, the gym was impressive, and all amenities were readily available.

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★ 5

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★ 1

All gyms are scummy and want the most money possible, but vasa has hit a new low. My buddy has a basic pass for a vasa at a different location, and if we want to lift together, one of us just has to pay the extortion fee of 15 dollars for a day pass.
But apparently you can't buy a day pass anymore if you have a pass already. I can't understand the logic of that. My buddy had to drive 20 minutes just to to be told he can't go in the gym unless he pays more than double a month than he already does.
Also, at this location specifically, machines will go broken for weeks and the equipment is quite run down. I wonder where all the money goes.
The only thing that vasa has going for it is that it's the closest gym to my house.

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★ 5

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★ 4

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★ 5

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★ 5

I truly enjoyed this place because everybody is so super friendly very helpful and the atmosphere is just out of this world with positive energy and vibes I enjoy being here and especially being around people who have the same goals to be fit and healthy

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★ 2

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★ 5

Great place can’t go wrong with getting fit and prevent future diseases you could get by not working out

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★ 3

Siempre está lleno a veces no se puede encontrar estacionamiento además hay pocos aparatos y muchas personas se adueñan de ellos y no permiten usarlos

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★ 3

VASA vs EOS Fitness

I’ve been a VASA member for about 7 years total and an EOS member for a little under 2 years, and I just wanted to share some thoughts after spending time at both. Honestly, I’m way more impressed with EOS right now. Their gyms feel newer and better maintained, while with VASA it really depends on which location you go to — some are decent, others feel pretty run down.

I’ll give VASA credit for their lighting and how they set up their free weight area — I actually like that layout better, and I wish EOS would copy that. But when it comes to how each gym treats their members, EOS wins by a mile. EOS lets you cancel anytime as long as you give them a month’s notice. VASA makes you wait at least 6 months from when you start before you can even cancel, which just feels unnecessary.

Another thing — EOS includes the sauna in their basic membership, while VASA now keeps a lot of theirs locked behind more expensive plans. Little stuff like that adds up and really shows how differently the two gyms value their customers.

EOS is also open 24/7, which is a huge plus if you like working out late or early.

Right now, I still have a VASA pass because I moved from Salt Lake County to Utah County and VASA was just easier to find — there’s only one EOS in Orem. But with all the changes VASA’s been making, I’m planning to switch back to EOS soon. They just seem to be heading in a much better direction.

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★ 3

They added these scanners about a year for all the exclusive pool equipment. The door doesn’t even close, anybody can enter. Steamroom haven’t been working great in about 1yr. I heard they are gonna redo both sauna & steam room.

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★ 5

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★ 4

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★ 5

Great workout class

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★ 5

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★ 5

Friendly and helpful staff, good equipment, not too busy. Just what I want in a gym!

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★ 1

This gym sucks. Ita always slammed. Equipment is never in its proper place. Benches, dumbbells, cable attachments, are in random places around the gym. The staff doesn't clean. They dont keep the gym organized. The turf is always ripped up. 25% of cardio is broken. I only go here because I get a family discount. Otherwise Id find another gym.

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★ 1

They said they accidentally sold me personal training, but can’t fix it because corporate won’t let them and now going to collections and court for $1500. They think I should just pay and do the training. Update: Finally got this fixed after 6 months and lost gym fees. No apology and no credit for months I couldn’t go because of an outstanding balance.

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★ 3

Great equipment, and plenty of amenities. It can be super busy, and sometimes there's a wait to get on the machine that you want, but overall, a decent gym.

Update, super crowded. Takes me twice as long to work out because ppl love to campout on equipment.

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★ 1

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★ 1

The place itself is fine, and the employees are nice people.

That being said, VASA as a business is predatory and is looking to suck money out of you in any way possible. I just canceled my membership, and the only way to do so is to essentially buy another month.

For those cancelling within 6 months, its even more expensive to cancel. Then, there are the fees. Quarterly fees that add up and make the monthly sub look way less enticing.

I made the mistake of paying for private lifting sessions through VASA. The coach was nice enough, but long story short, I ended up paying much, much more with no recourse because nothing was "documented", even though I had expressly talked with the VASA employees about the situation, multiple times. If I had known I would need to record every single conversation had in-person, then I would have I guess. Felt pretty bad.

Overall, I would not recommend giving this company any money. If they change and become honest business people, then maybe. But as of now, just another greedy vampire cosplaying as a company.

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★ 1

If I could give 0 stars I would. Recently I’ve been getting texts about past due payments on my old account, an account I cancelled months ago since I was moving out of the state. I was given a phone number to update my payment info to take care of the balance. I called the number and explained that I had cancelled months ago. The customer service agent was extremely rude and condescending. He said there was nothing they could do without “proof” of cancellation. I said that I went in person to cancel and that there must’ve been a mistake. He again was very rude and said he couldn’t do anything about it unless I paid the past due balance. Now they are expecting me to pay for a membership I haven’t been using for months and threatening to send my account to collections. Horrible customer service and horrible cancellation process. Go lift somewhere else.

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★ 5

Friendly staff and great equipment. Bathrooms and massage room are always very clean. Shaylee L. in customer service helped me get a membership add on issue resolved quickly and hassle free.

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★ 1

This gym IS SO HOT ALL THE TIME, their thermostat always says 73, turn it down!

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★ 5

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★ 5

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★ 5

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★ 3

Okay

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★ 5

I am so glad of the team in this location, specially, Dave, he is always helpful, to the members try to do the Best to keep membes Active and He is friendly 😀.

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★ 1

nothing really wrong with this particular location. but the fees and add-ons at vasa are insane. been a member now for a few years and $30 a month for the membership and then an annual $55 dollars on top of that. ridiculous. The amount of random fees, it costs to cancel the membership, it costs to change your home gym. it costs to freeze your membership. this place will suck every penny out of you if you let them.

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★ 4

Overall good gym, fairly large selection of weights, machines and free area. Some of the machines are older and in disrepair.

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★ 5

They have a lot of hydro-massage chairs, and they work. Lots of equipment. Lots of people. The showers are amazing. Floor to ceiling walls and a proper shower enclosure so the water stays in its lane.

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★ 5

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★ 5

great place to workout. good vibes. not many Karen's or Ken's, if any at all.

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★ 2

Lots of screen staring and not enough training at this joint. A lesson in picking up after yourself would be a great addition to the enrollment process.
Below is a pic of how the plates should be stored on the racks. Please mark the racks to reflect how they properly fit. Also, train members and staff that leaving equipment laying all over the floor in unacceptable and rude. If you see something out of place, it's YOUR responsibility to put it away properly.

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★ 4

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★ 5

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★ 1

I am a basic member since 2022 and I upgraded my membership to fitness because I like being in the steam room after I worked out but until now they haven't fix it yet it's been a while since it broken.
So,I decided to cancel my membership because I couldn't get into the amenities for what I paid for.
And still they want to charge me for 2 months after I cancelled it!
It's ridiculous policy!
I am so disappointed.

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★ 5

Boss has awesome classes, instructors, and staff!

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★ 5

Great location! I love the studio red classes. They have a great free weights section and group fitness classes. Happy to be a member here

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★ 1

(2023) 1st day disappointment :(
First day I walked in and signed up for the membership plan that included the pool usage. I proceeded to work out for the next hour and realized in reality I would never use the pool. When my workout ended I walked up to the front desk and said I'd actually like the lower membership fee because if I'm being honest with myself I'm not going to be using the pool. She consults with her manager 25 ft away, and returns and says that's impossible, he won't allow it. I get it I know what I initially signed up for, but after working out and contemplating it for an hour I changed my mind. And instead of them allowing me to make a change an hour later and allowing me to becomw a supported and advocate for the gym, I'm now only a simple user with a bad taste in my mouth from day one.
And how am I supposed to contact you. Who? How, it's all vague, all the replies here are vague, no solution replies.

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★ 1

They sent me to collections.!?!?

Background: it's 2023, I sign up for a *month to month account, was quickly dissappinted. A month or two goes by, front desk says there was a problem with my billing info and my account was cancelled. I repeat, he used the word Cancelled. I thought it was weird, but literally 2 days later I get into a motor bike accident, can't walk, long road to recovery, took over a year to walk straight, didn't need a gym anyway, after all my account had been "cancelled." Guess who just got a notice from collections for over $300 owed? This guy. What does the word "cancelled" mean to Vasa? Also, the "contact us" number on their website, goes to a third party who says coldly: "sorry there is nothing we can do." WTH guys!? I don't live there, who am I supposed to contact? So much for qualifying for that home mortgage now with a crappy hit on my credit report, seriously. And I've read through these reviews, with the "Please reach out to us" reply. Problem is we all did reach out to you, and got told "there is nothing we can do" and this is our last resort to leave some crappy review because we were tested like crap, or if we were told one thing, but it wasn't true, there is no accountability. Not a way to run a client run business to give the run around to paying clients. Or take a "who cares" attitude for those that left and move on. Maybe small claims court is the next step. Wing told it was cancelled then wake up to a collection notice over a year later. Then someone as VASA will be forced to be inconvenienced like us

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★ 1

Steam room is and always broken. Pretty much why i pay extra on the pass for and they can’t even fix it

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★ 5

Clean equipment, courteous employees, I consider this location to be the best maintained. Dave the manager is always working, cleaning, etc alongside the other employees to keep the gym clean and running well.

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★ 5

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★ 2

I usually would give this gym 5 starts…. But lately they are in no rush to fix their down equipment/ utilities…. The steam room is usually my favorite part of my workout…. Not for the last 2 +months… embarrassing vasa. Getting close to taking my business other places.

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★ 5

Aqua Zumba with Argentina gives me an intense workout that is easier on my injured ankle than a land class would be. Argentina makes it fun and interactive. Her Zumba routines are so much fun. I only wish we had more than one class a week with her. Tuesdays at 6pm for a fun intense workout in the pool.

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★ 5

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★ 5

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★ 1

Steamer has been broke for awhile members amount monthly still the same are we getting discount for not be able to use all equipment that is included on the membership ????

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★ 5

I love this gym. It’s clean. Yoga class is great. And the front desk girls; Emma, Ally and Mia are all so friendly. Emma is my favorite. She deserves all the gold stars!

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★ 5

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★ 5

Shannon, Brooke and Leslie! These are the best coaches there and the Studio Red classes are amazing! I would appreciate if we could have more equipment, specially weighted balls.

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★ 4

Studio is great, but we need more 20 and 30lb slam balls. There are only 10 and 40lb right now.

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★ 4

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★ 1

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★ 1

Went to the North Orem Vasa today for my workout and was so disappointed. I’ve been debating whether to cancel my Vasa membership for some time, and today might have pushed me to cancel for good. I went in to do a shoulder workout and made my way to the back grass area. There were NO free weights for me to use. The lowest on the rack was 40. So I walked over to the middle grass area in hopes of finding some lower weights and there were NONE. No 5, 10, 15, or 20 lb dumbbells. At this point I was beyond annoyed because I only had time for a 45 minute workout and was SEARCHING the gym for weights to use, rather than working out. Ridiculous. It was also 10:30AM on a Friday, so it wasn’t crazy busy, so where is all the equipment to use?! When I returned to the back grass area, I saw a couple more dumbbells available, but one side of them was missing the plastic covering and all the metal was exposed so it was an uneven dumbbell to use. CRAP equipment, awesome. I ended up doing a quick 20 min body weight circuit and left because I was so frustrated. Vasa is really good at keeping good dumbbells for all of their classes, because those memberships cost MORE. I wish that Vasa would treat all levels of memberships with importance and provide DECENT & BASIC equipment for those not paying for Studio Red. Which they SHOULD be because they are a GYM for crying out loud. I’ve had multiple experiences like this, but today was my breaking point. I pay a monthly fee to be a member at Vasa and can’t even complete a workout there. My younger sister also goes to the North Orem Vasa in the evening, so I talked to her after my “workout” and asked her if she is able to find and use free weights when she goes to the gym. My jaw dropped when she responded and said that she ordered some dumbbells from Amazon and brings them with her in a gym bag to ensure she can complete her workout. Vasa doesn’t provide enough good quality free weights that my sister (who pays a monthly membership) purchased dumbbells to bring with her to the gym. I am so annoyed and shocked with Vasa’s standards. It’s truly embarrassing for them. Save yourself your sanity and time, and get a gym membership somewhere else.

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★ 2

This location does not have a scale to use unless you ask permission, then the employee has to input a secret code, then you have to have the highest membership level to use the scale.
That is absolutely ridiculous at a gym!
Please get a scale like you used to have!!!!

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★ 1

Steam room is usually broken or hairy (photo taken Thursday 4:45am)

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★ 1

A complete scam and the worst thing i have ever paid money too. For reference i started on the 20$ plan and froze my account because it would not let me cancel unless in person and i had moved far away, woke up today to a 53$ charge because it resumed billing and selected the most expensive plan im seeing if i have grounds to sue because i am being completely taken advantage of and blatantly scammed

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★ 1

The VASA gym I went to in Lehi doesn't allow basic members to use the pool. I never had this issue at other VASAs. By far the worst VASA I've been to.

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★ 5

Great gym, but the restrooms could use some help.

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★ 4

Overall, the amount of equipment that’s available is great but the bathrooms get pretty nasty

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★ 1

They don’t provide enough hot water in the men’s showers, so you cannot get a hot shower here, only a lukewarm one.

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★ 1

They did not have enough free weight equipment for me to use. As a result my workouts were never what I was wanting to do, and I often had to leave before I was finished. Also, I was charged a fee that I should not have been charged. I talked to the financial folks and the managers, and no one was willing to work with me or be flexible. They had taken my money and they were not going to give it back. In my opinion they stole from me, their customer service was inflexible, uncaring, and greedy, and I will never use them again. Also the environment is a meat market. Stay away from this place!

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★ 5

This is a great location, with lots of machines, spacious floor, a swimming pool and sauna.

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★ 3

Maybe it's because I come late in the day but the steam room and sauna smell like foot fungus, which is a real shame because I love steam rooms. Just not when they give me acne and smell like a incubator for bodily infections.
But I love the price of their memberships and diverse machines. They fix machines pretty fast (within 1 - 2 days) and they don't feel cramped, and there's always something open for you to work out on

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★ 5

A great place to work out and a great place to take a shower go on the hot tub go on the steam room and just relax! I'm 62 years old I have some ailments but I am recuperating because of this place Vasa!

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★ 5

TJ’s yoga flow class was unmatched. It was an incredible experience. Every move was explained with purpose and intention. I loved it!

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★ 5

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★ 5

I love this location. Upgrade to the studio membership! It’s well worth it (but please make sure you ask all contractural questions if you do!) The studio, flow, and group fitness classes become your community. I love my yoga family here! Such a special energy, I get excited each week just to see my people. 🥰

Management is awesome! I see them work tirelessly to make sure their members are taken care of.

The red lights in their flow studio space are awesome! My skin has never felt better, and my poses have never felt deeper.

Thanks N.O. VASA!

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★ 4

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★ 1

Just save yourself the bad experience. They will tell you anything to sign up and then rip you off so hard. They will charge you over and over for services you never agreed to. Hundreds of bad reviews. Go somewhere else.

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★ 5

I have really enjoyed North Orem Studio Flow classes!! They help me take time out of my week to relax, recalibrate & restore my energy!! Stephanie & Natasha have been my fav!

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★ 5

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★ 5

The Sunday morning hot flow class is the best thing I have done for my health. Natasha is such a kind, caring and clear instructor.

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★ 5

Natasha’s restore class is one of a kind! Leslie in studio is so motivating and fun! I love VASA!

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★ 5

At the end of December 2024 I joined VASA as a "Studio" member, not just a "basic" member; I'm so glad I did! Since joining I have attended 8 Studio Red classes and a Studio Flow (Deep Stretch) class; they have been very well conducted. Dax, Audra, Chelsea, and Julio have been fantastic!

The facility is clean and well taken care of. The equipment I have used has been in full operational order. The check-in process is fast (scan your barcode), and scheduling the Studio Red and Studio Flow classes on my phone is simple and straightforward.

IF you are considering becoming a member, make sure you understand the ins and outs of the financial aspects of being a member. Read the other comments here and learn from them. Is it uber-complicated? No, but there are processes if you want to make changes. Next, get a "complimentary pass" and use it, see what it's like for you. I would really caution you, however, on basing the decision on 1 visit... see if you can come 2 or 3 times, see if you can attend a Studio Red or Studio Flow class... I don't know that you can, but it can't hurt to ask.

If you DO become a member (congratulations!), utilize all the amenities available to you, maximize your membership, get as much out of it as you can.

All the best to you in your journey.

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★ 5

as a disabled wheel chair ridden member of society, I have appreciated the thoughtful employees who have supported me in my lifting goals despite my autism and mangaled legs. Great work Vasa. unfortunately my wheelchair almost slipped into the pool from a nasty wet spot. If it wasnt for my ability to swim, I could have died. Luckily the wheel chair never slipped, and I can indeed swim. Great location, that is clean and well staffed and supportive of people like mee.

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★ 5

Nice and clean, sizable. Was very busy but there were still machine available. 😉

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★ 5

Very well equipped and very well maintained

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★ 5

My favorite gym!! The kidcare staff is amazing and everyone at this location is so nice!

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★ 5

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★ 5

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★ 5

I love the North Orem VASA! Best gym with the friendliest staff. I have been a member for seven years and now I’m part of management with the company. It has everything you need to help you with your fitness goals and is the best price around. I have seen so many lives changed from coming to this gym including my own. I love feeling seen and supported as soon as I walk in through the doors and hope that each person that comes in feels this way too.

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★ 2

Lol we're still closing early on Sundays?

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★ 5

I’ve only had great experiences here! Highly recommend this gym. Employees are very helpful and are always friendly. Jackson especially helped me out when I had a question about my membership. Great place to workout!

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★ 4

Like the aqua arobics lot of open equipment to use

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★ 5

I think his name was Justin or Jacob, but he’s the manager at 1600 vasa and after Asking so many people who worked there about my AirPods, he as the only one who actually took the time to look and find My AirPods. He’s awesome and an Amazing employee

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★ 1

If I could give Vasa zero stars I would…. Literally the worst gym I’ve ever been to. Always crowded with wanna be gym influencers who don’t understand personal space. I’ve been going to Vasa for years and recently cancelled my membership (thank the lord almighty!) they are so down bad for customers that they THREATEN you by saying “if you cancel, we will charge you more next time”. OK CHILL. the fees are ridiculous. You pay a monthly membership fee of like $10 but then they charge you $60 one time a year for a lock in rate….whatever that means. Don’t waste your time here.

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★ 4

Some Broken equipment but overall good gym

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★ 1

Most of the staff should be fired. Can’t open on time, can’t be courteous, and overall unfriendly. The person hiring and training them should also be put on unemployment.

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★ 1

It’s usually okay, signed up for a tanning time and when I got there at My allotted time it had been given to someone else. I was offered the red light bed and when I walked over to go in that room it was taken. Not sure how hard their job is but maybe they could get scheduling correct.

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★ 1

BRING THE STEAM ROOM HOSE BACK. HUGE L ON YALLS PART.

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★ 1

This gym is unbelievably crowded. Everytime I go I circle the parking lot several times to find a parking spot and I wait in a line to use basically anything besides the free weights. The locker room is disgusting and could use a hot pressure wash. There’s mold in the corners and there is usually trash in the lockers. On top of all this, there is no over site of the sauna and steam room and people are always messing with the sensors making it unbearably hot or steamy. I was severely burned last week on my arm because the door by the coals was so hot. My jewelry even burned my body. I’m hoping to find a smaller gym that actually has some control over their facility. This one is the wild Wild West…

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★ 4

Excelente academia, preços muito competitivos, atendimento ótimo. Somente faltam opções sem fidelidade porque complica a inscrição para pessoas que passam curtas temporadas como visitantes.

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★ 4

Buen gym pero el jacuzzi necesita más cuidado, el piso no está en las mejores condiciones

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★ 2

Update: Last year the wonderful PACKED Sunday yoga classes came to and end. Now it's an extra fee and a small class. This was my favorite Sunday activity and Tanya was the best yoga teacher in Orem. Little reason to go to this gym over and of the others nearby now.

Great new facility, and very clean so far.
I go for yoga mostly, and there's often a good mix of people participating, and so far I like the instructors at this location.

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★ 5

By far, cleanest, most organized equipment, and friendliest staff possible. The GM is the nicest guy who is so genuine! Love this location!!

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★ 5

I've been so impressed with the North Orem Vasa. The kid care is amazing. Madison has created a fun, safe environment. My children love to go there. The classes are so fun, with wonderful teachers. The amenities are very nice, and taken care of. My favorite class is Studio Red. Each of the teachers have been amazing, and are so helpful with my form as well as pushing me to do my best. Thank you Shannon, Brooke, and Leslie especially!

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★ 1

Nunca se inscriban en este banco sino quieren acabar con su crédito, yo cancelé la membresía y aún así me siguieron cobrando y hoy 1 año después me mandaron a colección, tenga cuidado si se van a inscribir después no hay como salir y siempre ganan ellos!

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★ 5

This is an amazing Vasa! Great facility and the staff is awesome! The flow class is my favorite!

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★ 5

Besides me having to engage the employee instead of the employee engaging with me, signing up was easy. With many places receiving bad reviews from angry people, i would have not came to this location at all. The gym being clean and organized was a major factor in becoming a member. Would recommend Vasa over EOS. My review is based off the clean gym, working equipment and organized equipment not off of feelings over new installed scanners

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★ 1

Why on earth do I have to pay to cancel my membership

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★ 5

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★ 5

This is a great place to work out. My favorite things are the hydro massage chairs and the steam room in the pool area! Very friendly staff and reasonable price per month. About $30 a month.

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★ 1

Vasa is vasa. I like it here. But somone tell the staff to keep the tv’s on sports. No one wants to watch a serial killer killing someone on a 120’ tv at 6 in the morning, or a sex scene while trying to get a work out in. It’s whack stuff on the tv constantly.

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★ 2

Love the staff and atmosphere, HOWEVER they are changing things up. Everything is locked now and you have to scan to get into every area. The scanners barely work and are frustrating. I’ve noticed they put the scanners in and are trying to make everyone upgrade their membership as a money grab. Feels like their goals now are money first and members second.

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★ 1

Get rid of the stupid scanners!! They work half the time, and if you’re in the pool area and go to the bathroom without your phone you get locked out. Just more money hungry business bull..

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★ 1

The gym is fine. I only ever used the pool, but it's fine.
But DON'T GO HERE, unless you want really expensive memberships.
I only needed a gym for a few months. The sales guy signed me up for the high end membership for the first free month, but you can't just change it. When you change your membership plan, it takes 2 months before you can change it again.
Overall I've been very disappointed with the billing and decided to just cut it clean. However, with all the hidden fees and everything it cost me over $100 just to CANCEL my membership. I would have saved hundreds of dollars if I had just kept going to my local city gym.
Just know that there's a lot more fees than just the monthly membership, and you won't even see them coming.

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★ 3

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★ 2

the terms and conditions are completely predatory and exploitive.

To me it seems a lot like Vasa keeps customer retention through friction, not just through the hidden fees but also the intentionally difficult cancellation process, along with the unyielding customer support which I suspect is systemically intentional.

Also, I canceled my subscription a week ago or so, and for some reason it still hasn’t gone through. I received another monthly bill today, in effect causing me to pay $75 in total just to cancel!

EDIT: in all fairness, they did actually respond and helped me cancel, so I’ll give credit where credit is due. +1 star.

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★ 5

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★ 5

The place is not bad but keep your car keys on you at all times. They can go missing.

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★ 5

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★ 5

Great gym very clean and good equipment would go again!

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★ 5

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★ 1

They have a very predatory billing system. Be careful they will steal money from you

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★ 5

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★ 5

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★ 5

Everything was great

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★ 5

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★ 5

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★ 5

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★ 3

I’m going there every 2 days, i love their spa, recovery room with hydromassage lounges!! They’re AMAZING!! But there’s always 1 BUT.. And it’s about cleanliness of the locker rooms..Lots of hair on the floor, in the lockers as well..The floor is made of such weird material that you can’t see the dirt..They don’t earn alot to care much about the cleanliness..That’s why i give them 3 ⭐️s

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★ 4

Ok

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★ 5

Vasa KidCare has been my biggest sanity saver as a mom! I’ve been so impressed with the quality of care by the ladies who run the KidCare. Leaving your baby with anyone can be hard as a mom
And I was so nervous to try it out! But I always feel comfortable and confident leaving my baby here. Getting an hour to workout without worrying about my baby in such a nice facility is a highlight of my day.

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★ 5

I’m loving the facilities at Vasa North Orem. I have been an Orem Rec Center patron for many years, but now I enjoy the pool, steam room and sauna at Vasa… and it’s closer to my home.

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★ 5

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★ 5

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★ 5

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★ 5

Great value! Awesome staff and facilities! Love the hydro chairs, whirlpool, steam room, sauna and pool!

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★ 5

Wet spa

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★ 5

Love vasa! Need one in PG area.

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★ 5

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★ 1

It's a cheap public gym so I can't expect much, but what you can expect is there to be 3 people standing around at the check in desk, instead of putting things away. The weights and benches are rarely where they should be.

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★ 5

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★ 1

just simply terrible. no one knows anything about your account. and they just endlessly charge you

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★ 5

Buen lugar y te ayudan en español también

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★ 3

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★ 5

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★ 4

This vasa is chill but they made the bball courts only accessible to premium membership holders… pisses me off. Other than that 10/10

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★ 5

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★ 1

Poor customer service
I have very few positive things to say about vasa fitness customer services. I had called 3 times and been on hold for over 20 minutes every time. Each time I have called it has been at different times of the day so I have a hard time believing that there is never anyone to talk to.
I had canceled my account months ago only to find that I was still being charged. So I blocked the charges on my banks end. After some investigation turns out I was being charged for my husbands account that was attached to mine. One of the not so helpful workers at our “home” gym had initially told me that when I canceled my plan any attached accounts, such as my husbands, would be canceled as well. Hence why I thought I shouldn’t still be getting charged. Obviously that all was a lie. So I opened the link that had been sent to me from the paramount collection services to just give them “their” money because I was sick of fighting this, it said my payment of about 70$ was accepted. So I hoped to be able to now finally get my husbands account canceled as well. We went into our, oh so helpful, “home” gym yet again only for them to tell us “they don’t know how to cancel a plan and can’t help us”. They gave us a sticky note with numbers on it and told us we’d need them to cancel the account and to go online and there should be a button. So do they really not know how?
Anyways, I am now angry and frustrated and feel very lied to. If you have money to spare go ahead and enjoy VASA but know it will be more money than you’re told upfront.

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★ 5

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★ 5

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★ 1

you guys.

Stopped coming in august, kept getting charged monthly + yearly re-up fee of like $80. Attempted to talk to someone in person about back dating cancellation because I already paid you hundreds of dollars without showing up. Got referred to an online phone service that left me on hold for over two hours. Then sent to collections.

Would have been a repeat customer when my financial life improved but instead am not giving another cent to vasa for the rest of my life.

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★ 2

Nice gym but always way too busy and hard to find parking

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★ 5

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★ 5

I worked with Spencer as my personal trainer the last few months, and I learned a lot, on top of seeing great progress. Clean facility, and I like that some machines are compatible with my Apple Watch to track workouts. Thanks Vasa!

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★ 1

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★ 5

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★ 1

The gym and its staff are fantastic, deserving a 5-star rating. However, the financial customer service department is severely lacking in terms of helpfulness and courtesy, especially when they overcharge customers.

A word of caution: avoid parking next to the building, against the wall or after 10 p.m., as your vehicle may be towed. The tow truck driver's girlfriend parks in these areas intentionally waiting for unsuspecting individuals to park there, promptly calling the tow truck once they leave. This practice can result in unexpected and substantial expenses, including a $400 fee to retrieve your vehicle.

This gym will cost you much more than you expect.

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★ 2

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★ 5

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★ 3

This gym is relatively good... the staff are some of the best staff Ive had the pleasure of speaking with at a gym...but Ive about had enough with its bathrooms being consistently disgusting... sure, thats a testament to how lazy, inconsiderate and just plain gross the men are that go here, and its not the responsibility of the staff to clean up other people's bathroom messes... but, having a cleaning crew come once per 24 hrs in the middle of the night doesnt cut it... a cleaning crew that obviously isnt detail oriented even outside the bathroom.

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★ 5

I frequent a few different vasas and they all have their different pros and cons . The only thing I keep wishing when I come to the 1600 N location is that the sauna was hotter. I have to be in it for so long before even beginning to break a sweat and another location I go to, Im dripping sweat upon walking in . Shout-out to the employees at 1600 though , so friendly and outgoing . Another location I go to during the week early in the morning the employees look so sad everyday when I go at 6am. Anyway , pros and cons . Great gyms 👍🏼

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★ 5

Not the most organized club unfortunately. It used to be though.

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★ 4

Great gym with a good atmosphere. Equipment is typically always working and they are quick to do repairs. The only thing that is stopping me from giving this place a 5 star is their enforcement of rules. Somebodies gotta do something about people going completely barefoot and walking around the gym. I have a hard time putting my hands down on the turf knowing that somebodies nasty toe jam was probably there first.

I understand the concept behind barefoot training but people need some help understanding that a commercial gym is probably not the place for it. Please employees, provide some social awareness tips to these folks.

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★ 5

Love the gym! They got it all! (Minus racquetball courts)

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★ 5

Love this gym. I've been going for 5 years now.

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★ 5

Best gym ever. Has all equipment needed and best price you’ll find.

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★ 3

Good equipment but always super busy, almost worth the drive to go to a different gym. But workers are super nice

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★ 5

Very clean facility, great staff. I had a free training session with Spencer, he knew what he was talking about and he adapted the training towards my goal. He asked good questions to better understand how he can help me. Definitely recommend asking for Spencer if you think you might be interested in training.

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★ 5

Great gym. Clean and spacious. Love the studio red classes as well.

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★ 5

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★ 5

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★ 4

Great environment. They are doing construction which is causing a lot of congestion at the moment.

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★ 4

A good all around gym. Could have better maintenance of equipment. This location is one of the better.

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★ 4

This VASA is decent. Very spacious and membership is a great value. Lots of amenities offered here. Usually wayyy crowded though and the hot tub area is questionable every now and then. Wish there were better hours, but it closes early on the weekends.

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★ 5

The water tastes fine. It’s situated next to a hill. Parking. I rather not be forced to download an app to get into the gym, but I understand the rational. I met a nice lady and we shook hands.

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★ 4

Decent gym with good amenities. Often times busy but it is affordable

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★ 5

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★ 4

Great gym. Of course it’s going to be a little busy, but it’s also very affordable. I’ve never really had to wait too long for equipment and the staff is usually friendly whenever!

All that said I typically try to avoid the busier hours, but even at its busiest the most I’ve had to wait is about 5 ish minutes to get to what I need!

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★ 5

Cleaner than other gyms in the area. Equipment is well maintained. I wish they were 24 hours though.

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★ 5

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★ 5

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★ 5

Always enjoyed working out at these gyms, the trainers are great people.

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★ 4

I have been very happy overall with my experience at VASA. My main reason is to have a coach that keeps me accountable and corrects my errors on my exercises. Só far the training staff has been very good and do recommend them to others.

I do have to call the customer service on my membership fees and dues time to time. The last incident was during my temporary freezer. My account was reactivated without my approval. We were able to resolve very quickly and was able to reconcile the difference on future payment, which is still pending as of now.

The Orem facilities is very clean and I am very happy with the men's room. There are plenty of showers that have been serviceable and clean with the ones that use. Also, the gym is in the same manner.

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★ 3

It is super busy and have to wait for machines a lot, but I guess that’s not vasas fault. It has great machines and a clean environment

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★ 5

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★ 4

RedFlow at VASA is the best place to get relaxed and stretch yourself out.

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★ 1

Just terrible. Always way too busy. Paramount acceptance can’t figure out my membership card. And the parking lot is way too full most hours

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★ 5

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★ 5

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★ 5

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★ 5

I love the new studio flow, Marco is an amazing instructor and the warmth and infrared made me forget it was snowing and gray outside!

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★ 5

I really enjoy working out at VASA in North Orem. The staff is always friendly, attentive and happy to see people in the early hours of the day.

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★ 5

Love this place! Great equipment! Nice environment! Friendly staff. Will highly recommend.

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★ 1

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★ 3

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★ 1

I have tried to cancel my guest privileges multiple times! Member from guest services tells me it’s cancelled and I’ll only be charged 9.99 but I always get charged 27.99 for over a year I’ve been dealing with this! This gym will find a million ways to charge you more then agreed

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★ 1

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★ 5

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★ 1

Very disappointed I came very happy to work out and drove my son over the child playground that they offer and it was closed very disappointed

Source: Google