★ 4

I visited this location for the first time on a day when the North Orem location was having the bathroom sinks replaced in their women’s locker room, and I enjoyed every second of it! That initially seeming inconvenience ended up being a blessing in disguise, as I was able to learn that their’s is a great VASA facility, as well.

They, too, have the hydromassagers here (and several of them, at that) instead of the premium massage chairs! And my preference is Definitely, the VASA hydromassagers, if I were to have my pick between the two types. And their steam room is Not for the faint of heart, as the steam can get SUPER duper steamy (in an awesome sorta way, though, hehe)! Additionally, their large and spacious [women’s] locker room has Three changing rooms available, instead of just one, as well as comfy armchairs.

Their weekday hours of operation also seem to be more extensive than that of some of the other locations (if I’m not mistaken). So overall, this is a great VASA Fitness center that I’d recommend. My only critique is that their [women’s] locker rooms could use more thorough, detailed cleaning. Or, perhaps instead, more frequent cleanings. As the bathroom sinks, showers, locker interiors, and locker area benches never really look or feel all that much cleaner than they appeared on previous visits.

Source: Google

★ 1

My favorite squat press machine has been broken since this last summer. (Which by the way, they only have ONE)
I called to see when they’d get it resolved & the supervisor said they were waiting on parts and also getting a new one was in the talks. (This was months ago.)
They got a whole bunch of new cardio machines a couple weeks ago but couldn’t replace this one? …
My second complaint is, the lack of options for membership choices here. I come here to workout and drop my kids off. I don’t use Studio Red so the fact I have to pay for it and pay almost $85 for my membership is absurd. But I have to have a studio membership in order to get Kid Care here—They won’t let you pay for just a basic membership and add Kidcare on that. So really, they do rip people off. Although I’ve been coming here for years, I literally would not recommend to anyone and as soon as I find a better option for a gym I will be leaving Vasa all together because of their ridiculous fees and lack of membership options. Oh and then that $5 revive “credit” you get doesn’t even roll over yet it’s your own money they basically take right out or your membership amount.
Also if you’re new to the gym and struggle lifting weights cause maybe age or injury or something, beware that most of these college kids do not un rack their weights so you not only have to do the work of your own weights, but also other peoples 🤷‍♀️

The positive is the front desk workers are always super sweet, but that really is about the only good thing about this gym.

Source: Google

★ 1

Showed up this morning at 6:30am (not even that early) and no one was here??? Like a bunch of cars were waiting outside and the openers just didn’t show up? What’s up with that? You can’t run a gym where you close early and then not show up to open up early when people NEED to workout.

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★ 5

This rating applies to the 5:30 pm class on Monday. 99.99% of what makes a fitness class awesome is the instructor.

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★ 1

WE NEED RED LIGHT THERAPY AT UNIVERSITY VASA

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★ 1

🚨VASA SCAMS! I signed up months ago at 25/month with no sign up fee. Today I was billed an additional $80 out of the blue. When signing I asked if there would be any additional fees, and the employee said that there would not be. Lies! When calling they said they would not refund, and it was some
sort of “rate fee”(whatever the hell that is) in the contract. I heard bad things about this gym and I wished I listened. (Additionally, vasa gyms are extremely crowded, and you will often see lines waiting to use dumbbells, squat racks, and bench presses. You’re extremely lucky if you can somehow get your hands on a cable machine.) worst gym I have ever been to!!!

Edit: I was also told there was no cancellation fee when I asked, surprise! There is. More lies and deception.

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★ 5

Courtney is a wonderful yoga teacher!!

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★ 1

Squat press machine (seated) has been broken for months. - these signs never mean anything.

Steam rooms at all locations are hit and miss

Remember to bring your shower shoes...if there are flies, then there are worms.

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★ 5

Kaden B. has been amazing. I worked with him for 3 months and do not think I would be anywhere near my fitness goals without his guidance. He has been patient and encouraging while helping me progress. If you are looking for someone who genuinely seems to care about your progress and goals go see Kaden B.

Source: Google

★ 1

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★ 1

I had a membership with Vasa for a while and loved using the facilities in Orem and AF. Lots of nice equipment and a great basketball court. I had to cancel my membership when my wife and I got married, and the process was pain free.

I recently decided to sign up for a membership again, and I was looking forward to coming back. I did not realize that 3 weeks later I would be getting a second job. With 2 jobs, school, and a baby on the way, I no longer had free time to go to the gym. This time around it cost me nearly $100 to cancel my membership. This seems pretty unfair and unnecessary, and I think VASA knows it. Their app says that you cannot cancel in person or over the phone. It’s a lot easier to rip someone off if you don’t have to hear their voice.

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★ 1

Edit/update: you can see Vasa replies to bad reviews- doesn't make a difference. steam is still not dependable and the staff still doesn't check when opening nor do they have a remedy or update on workorders.

Original: Is a working steam room too much to ask for? Or maybe just staff competent enough to turn it on in the morning ?

Source: Google

★ 1

Wow, just wow... deep sighs!! I told the associates at this vasa fitness, that I was moving to Florida, in February of 2025. I told them I needed my membership canceled my last check out and that I will no longer be coming into this facility after that conversation.

I've been harassed by multiple companies to collect a debt that I never owed. It got to the point of a law office named aldous and associates emailing me every day, calling me every day over $251. How do they expect me to pay for a gym membership, and I never was there?? I left February, but they kept charging me & racked up this bill!

I then sent in a return receipt & notarized letter which I spent an extra $30 with evidence showing that I moved. I just got a call from them stating that they received the evidence and still deems the debt valid & that they mailed me the reason why. I said, huh? I DO NOT live there anymore and he just repeated himself without giving me the reason why?

I rented a penske truck spending over $3000!! So, it's not about the money. It's about me not being present at the gym. Why would you all continue to charge me when I never checked in!!?? This is ROBBERY and ultimately, YOU guys will pay!!!! Not me. The harassing over 7 months was uncalled for and unwarranted. Period. Fix this.

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★ 1

Stupid rates for everything

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★ 1

Called ahead about the steam room which is unreliable - was told it was working but the rep refused to go back and check for me

Here's the evidence of their "working" steam room

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★ 1

I resigned up in December with a joint plan informed it was a basic plan. So signed the paper but they charged me the level up plan. My app showed me it was basic the whole duration of my plan. I lost money and I never used my actual benefits with the plan. Mind you I signed up over the phone. I'm really disappointed. I stop my plan before this and had troubles canceling my plan but I thought I wouldn't hurt to sign up again as a faithful customer. But at this point over changing without information is poor quality.

Source: Google

★ 5

This is my favorite gym! Isabelle signed me up a while back and I love the red studio classes. The instructors are very nice and encouraging, Amy is my favorite! Whenever I come to visit I stop in!

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★ 1

Solo asistí 1 mes a este gimnasio y no me gustó la cantidad de gente que había, lo sucio que estaba y las personas menos amables del mundo en vitrina. Cuando fui a cancelar mi membresía lo hice directamente ahí y pensé que todo había estado listo pero no, han pasado 2 meses y siguen cobrándome por algo que no he usado y además cancelado. Este es el peor servicio al cliente que he experimentado en toda mi vida, tienen llamadas automáticas cada 2 días para cobrarte. No te registres con esta empresa porque tienen muchas comisiones ocultas e intentarán obligarte a firmar un contrato, ¡aunque no lo hayas firmado! Tendré que llevar a esta empresa a un juzgado de reclamaciones menores para que me dejen en paz. La peor empresa con la que he tratado en mi vida. No deberían emprender acciones legales para resolver un problema como este; es totalmente inaceptable.

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★ 4

Plenty of treadmills and stationary bikes. Nice pool for laps. Not crowded. No waiting for exercise machines. 💪🏻

I would have given 5 stars, but when I tried the massage chair, I kept getting horrible Oven Temporary crashing errors. Then it said I ran out of tries so to come back tomorrow. Pffft! What a WASTE of my scans! 😩

Source: Google

★ 5

I LOVED my experience at this Vasa! Kidcare is THE BEST! The girls there were always so kind and so cheerful and took good care of my baby while I got my workout in! Also the classes are so fun! Especially Studio Red is such a good workout and such an uplifting environment! This place was kind of a sanctuary for me postpartum and helped maintain my mental (and physical!) health as a new mom! Also they have a women’s only section of the gym which is nice! If you’re a mama trying to get in shape I’d highly recommend!

Source: Google

★ 5

While I’ve had a good experience with the gym it self, this review is for my trainer Adam Cates. I was looking for some guidance since it had been a while since I’ve followed any program and within a few weeks I’ve noticed a significant improvement. He is super patient and understanding of what my goals are and most importantly doesn’t make you feel like another number. If you’re looking for a personable and supportive trainer he’s your guy!

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★ 4

Some gyms are 3 stars. The Lehi Vasa is a 4.5. A lot of talent

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★ 1

Terrible customer service and complicated cancellation process. After three years, they still demanded two months of payments.

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★ 5

Hugo was easy to work with and provided great service for me and my first time here

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★ 1

Awful , no vayan a este gimnasio pésima administración y atención al client

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★ 2

I’ve been coming here for many years and unfortunately the same issues persist:

-The Men’s bathroom is always disgusting, smells like urine and the urinals frequently flood and spill onto the floor (and yes, all the men have to walk in it and are bringing it out to the rest of the gym area where people stretch and do whatever on the floor)
-patrons constantly ignoring the signs for where to put the dumbbells and curling bars
-employees are obviously mostly college students, and mostly ignore greeting you to instead talk to each other. They could also spend that time tidying up the gym.

Source: Google

★ 5

I’ve been going to this gym for quite sometime now and though it’s a very busy gym the staff are always very kind. The front desk people are always cleaning or restocking things around the gym so that it stays organized and clean. I will give a shoutout to the personal training staff such as Kaden and Peter to name a couple who I can always count on to give me small tips and advice when working out

Source: Google

★ 1

My friend signed me up without my knowledge as a "gift" and then promptly removed his method of payment once he realsied how expensive it was. I told this to VASA customer care and they kept trying to charge me and refused to cancel any fees unless I provide a police report for fraud. I never agreed to any fees or terms, and they're still refusing to waive anything for me, when I've only been their mediocore gym all of 4 times. Worst customer service I've ever experienced in my life with robot calls trying to reach you instead of real prople. Do not sign up with this company becuase there are lots of hidden fees and will try to lock you into a contract, even if you didn't sign it! Will have to take this company to a small claims court to get them to leave me alone. Worst company I've ever dealt with in my life. It shouldn't take legal action to resolve an issue like this, totally unacceptable.

Source: Google

★ 5

Go here instead of EOS. I go to EOS and I wish I saw this review before I signed up

Source: Google

★ 1

There's this old guy who hogs a cable station for like an ENTIRE HOUR if not longer. No big deal if he was pumping iron, but he is having a social session with all his old buddies! Sometimes it looks like he's not using a thing cause he's been chatting with someone for 10 minutes and someone goes to use 1 of the 3 cables he's hogging and then he stops to tell them he's still using it.

THIS IS NOT SOCIAL HOUR! If you wanna chat for 30 minutes, get off 2 of the 3 cables. Seriously sometimes it gets busy and people are waiting around.

The solution? Someone please beat this guy to his station and make throw off his groove. Do YOUR entire workout where he normally is so he can see how it feels.

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★ 5

Wow. Expansive, clean and nice. Great selection of equipment. Large Sauna and steam rooms. Racketball and basketball courts.

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★ 3

Always so busy!! Impossible to park or find a place to stretch.

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★ 1

I called to cancel my pass, but was told I still need to pay the May payment and the $64 annual fee to lock in my rate—even though I’m canceling. That doesn’t make any sense to me.

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★ 1

Equipment in poor condition, most of the time the restrooms & showers are very dirty.

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★ 4

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★ 1

This gym is disgusting. The machines and equipment look like they have never been cleaned by staff members. The front desk staff are not friendly at all. They stare at you as you walk in every day and don’t say anything. The billing at this gym is very confusing and they don’t explain it. I have an add on basic membership and I have been getting charged over $50 for the past 2 months. They charge you to cancel your membership as well. The customer service is awful and they don’t care. If you’re a college student don’t go here.

Source: Google

★ 5

Love love 5:30am cycle instructor Kristina! I end up always working hard harder than I thought I would due to her great motivational skills. She’s so careful to make sure everyone is being stretched in their workout and safe in their practice. Taking time to get to know everyone’s name and encouraging us and pushing us in the right way individually and as a group. She is absolutely phenomenal!

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★ 5

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★ 1

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★ 5

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★ 5

Excelente todo mil gracias!!! regreso pronto...

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★ 1

This place screws you money wise they charge so much just to cancel your account or get it set up there’s so much fees it’s honestly just fraud lol

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★ 5

I’m a big fan of vasa! This location is my favorite one yet. I do have some feedback. 1. Why no tanning? I wish ya had tanning. 2. Why no racquetball equipment? You provide basketballs for that court. You’re offering a workout space but not providing the equipment. I’d love to play!

Source: Google

★ 5

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★ 2

2 stars....
The good:
-big space with every type of machine possible
-basketball courts have fun pickup games
-a positive environment with nice staff and people

The bad:
-the men's bathroom is the most disgusting, wet, and smelly bathroom I have ever been in
-it gets SO busy. Good luck finding a squat rack or a free chest fly machine
-This can be a good or bad thing depending on who you are... sometimes the vibe can be off, can seem a little vain and competitive

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★ 5

There is a women's only section, but there is no sign saying so.

I'm sure you can figure out the rest of my story from there

(Still 5 stars cause very good gym)

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★ 5

The GM Jason Billings is absolutely incredible! I really Wish we could get him out in Saratoga Springs to straighten things up out there. It’s ridiculous how many things need to be fixed at the Saratoga Springs location that aren’t being fixed for months now.

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★ 5

This place is huge and has variety of workout options.

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★ 1

Didn't want to sign up again because EOS isn't a constant hassle. Signed up for the month to month and the down-payment took 7 days to process. I just know Vasa will be a constant struggle again. EOS is reasonable. Vasa is a headache.

Source: Google

★ 5

Very clean and the crew took care of me fast and nice

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★ 1

Great gym, but the bathrooms are dirty, and they will take every last penny from you with fees on top of fees. It’s all in their policy.

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★ 5

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★ 1

Employees are lowkey rude here, I have the 25$ pass and me and my brother go to vasa almost every day, we wanted to check out this vasa but my brother had the 10$ pass and wouldn’t let him in, so we had to leave and go back to our vasa thank goodness employees need to dial down this ain’t a 5 star resort and if you guys wanna take it so seriously.. maybe don’t sit down while working lol

Source: Google

★ 3

The gym is nice, but the billing is sketchy. You have to pay $100 a year to “guarantee your rate” of $59 a month. That’s so stupid!

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★ 1

30 day notice cancellation required, aka an additional month charge.
Cancellation fees.
Crowded.

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★ 2

Crowded in the mornings. Like, searching up and down the parking lot for a parking space crowded. Even checking the meter on Google that tells you how busy the business currently is- it's not accurate. When it says "It's a little busy" that means the parking lot is already full. Pretty good early Saturday mornings and so nice on Sundays.
Once you get inside, it can be hard to get a chance to use certain machines/equipment that they don't have a lot of- like assisted pull-up, smith, hip thrust machine, hip adductors and abductors- even squat racks can be scarce. The turf area is usually crowded as well and hard to get a space on without feeling like you're bumping elbows with someone else.
Otherwise, it's a pretty good gym. Good amenities, wide selection of machines, clean locker rooms and showers, friendly staff. I wish the showers had a shelf in them. Just one little surface that I could set a bottle of soap on.
But I honestly don't think I would still go to this gym if it weren't so close to where I work.

Source: Google

★ 1

Я був там в перше і востаннє, дуже дорого штрафи погане обслуговування тай ще і зал переповнений, довелось довго ждати тренажер, а лисий чувак робив все щоб більше грошей з мене здерти

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★ 4

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★ 1

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★ 1

One of the most disgusting companies ever they will bleed you dry. Please stay away from this company they are evil and greedy company they have been bleeding me dry please stay away. They have so many hidden fees and as soon as they have you in their grasp they won’t let you go. Please go anywhere else.

Source: Google

★ 5

Vasa offers a premium gym experience with top-notch equipment, spacious facilities, and a variety of classes. The clean environment and friendly staff make it a great place for all fitness levels.

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★ 5

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★ 1

Employee bait-&-switched me on a personal training contract. Now I owe $427 that Vasa has sent to collections which has tanked my credit score. Canceling ANYTHING costs AT LEAST $50.

The staff can’t do anything with your account so you have to wait on hold with corporate for 3+ hours. I’m a college student! I don’t have time or money for this!!!!!

And don’t believe it when the “Owner” responds to this review. It’s the same copy-paste answer that they put on all the others.

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★ 5

Natasha is amazing

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★ 1

McDonald’s has more stalls in their bathroom than this location!

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★ 1

Stupid busy. And nasty locker room

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★ 4

Good on everything! But you really should open later on Saturdays! At least 11 or 11:30pm. Honestly 10pm on Saturday is not fair at all!

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★ 4

I've been a member for several years at the Vasa on Church Ranch Westminster Colorado. It's gotten a new manager named Steve S who has along with the staff have truly improved the place. The machines are repaired promptly, the cleanness is greatly improved, rarely are there problems with lack of soap paper towels etc., and best of all the climate control in the pool and locker rooms is finally warm enough. I really look forward to my visits there. Rick

Source: Google

★ 1

It would be great if the business got sold to other people who would run it with better rules and with much better customer service. These people really seem to enjoy screwing up their customers with their abusive rules and fees. Today they had the audacity to close at 5 pm and on top of that some of their employees were yelling at customers and some giving us dirty looks in order to make us leave the building asap. Wish there was the option to rate them with 0 stars.

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★ 4

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★ 5

Good experience!

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★ 5

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★ 5

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★ 5

Taylor at the front desk is amazing. Her hospitality made coming to this location a great experience!

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★ 2

They definitely only care about the money and have endless ways of ringing it out of you. My boyfriend has said that they have charged him 2-3 times a month for the last few months and each time he’s called and asked about it they just say “oops sorry, won’t happen again”, but I believe it is intentionally done to just see if people will notice.

I signed up for the fitness membership for $25/mo because their basic for $10/mo came with a $100 enrollment fee. I decided I would switch to a basic after 6 months (they add a fee if you want to change memberships before then) but now 6 months later they have increased their prices $5 all around so I will just be switching to another gym. They did however require that I would have to pay for next month as well since they require a 30 day notice. I understand the principle of that but the reason why they do it is to just get more money out of anyone who is trying to get out of their little web they’ve spun.

Don’t forget about the $15 fee for if you want to pause your membership! Or the annual fee in addition to the enrollment fee. (They usually have deals waiving one fee or the other to gloss over all the different ways they charge you).

They pressure you A LOT into taking other deals, getting personal trainers, and all that even though I always tell them I am a full time student and legitimately cannot afford anything more than what I am paying for.

I would have rated them one star except it is a decent gym with a lot of room and a lot of different options available so you will definitely be able to try any workout you want, so long as it’s not so crowded you have to wait for every machine (*cough* it’s often overcrowded except between 1:30&3). And although I have not had bad experiences with equipment, I have heard many other complaints from people that things break easily and take a long time to repair.

Source: Google

★ 5

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★ 1

Went in multiple times to get help cancelling my membership and their staff would not cancel it for it for me or assist me. I moved 30 minutes away from the gym so it no longer made sense for me to have a membership. I stop payed the account because they would not help me at all with cancelling my membership and now they have sent me to collections for $228 that I don’t owe them because I was tried three separate times when I was in town to get assistance closing my membership with this scum company. Would not recommend ever doing a membership here. Find a gym that’s not going to try to screw you because you no longer can use their membership.

Source: Google

★ 5

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★ 4

Very nice Vasa. A little packed, I’d suggest going in the evening (9pm) and you get nearly any machine you want.

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★ 5

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★ 5

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★ 1

Lots of hidden fees and misleading advertising. Was unimpressed with poor customer service. Also a pain to cancel the membership.

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★ 1

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★ 5

Jules and Kendrick were amazing!!

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★ 1

Turn off the lights from 11:20 if they close to 12:00 they only show junk tvs programming

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★ 5

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★ 1

The customer service is horrible

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★ 1

Really old equipment that is often broken. Ion fitness is much better in every way. They opened a location that is just 30 seconds away with great new equipment. Ion also opened a new gym on 800 north. It used to be a vasa location but they closed it down. It’s now a quality Ion location with the same wonderful new equipment that is well maintained. Just like the Ion location near this vasa. It’s amazing how worn out everything is in VASA gyms. The kettle bells, and all other weights look like they been used in a Russian prison for 50 years. The staff is super rude and scratchy.

Source: Google

★ 4

Definitely a lot less people compared to the other Vasa fitness gyms nearby. It can sometimes be hard to get a machine, but still a nice gym.

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★ 2

They make it impossible to cancel your membership. After trying multiple times in the app, it took me to a page that told me to call their customer service number which I did. I waited on hold for 45 minutes and left my number for them to call back which they never did. Because of that multiple wee process I was within their 30 day policy of paying any fees upcoming within 30 days upon cancellation which included a $65 for their “rate guarantee” fee which I wouldn’t have had to pay had the app actually worked when I tried to cancel.
Besides that, the hidden fees make what they advertise as $10 per month to about $25 for your first year.

Edit: They contacted me and waived the fee.

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★ 5

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★ 5

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★ 1

Disgusting unethical business practices. If you disagree, go ahead and try to cancel your membership, then come leave a review.

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★ 1

Music is loud enough to hear through my noise cancelling headphones just turn it down

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★ 4

There are a lot of machines and a lot of hydro-massage chairs. It's very busy all the time. The showers get a thumbs down. The showers were bad, you need a bench, shelf, and shower curtain so you have somewhere to put your soap and dry clothes/towel while you shower. Take a page from the 1600 and state Orem location up your shower game.

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★ 3

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★ 1

Front desk people very short and accusatory.

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★ 5

Gosto muito!

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★ 5

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★ 1

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★ 1

If you are planning to renew your membership for the next year make sure that they don't charge you twice for their their annual fees. This is exactly what VASA fitness wants to do with my two members in my family with their accounts. Because it's my credit card they are using, I called customer service for some clarification and instead they just tell me that paying two annual fees is a good thing for my wife and daughter, blah, blah. When you try and talk common sense they get upset with you because their policy strictly says you have to pay the annual fee twice for those two member. The conversation reminds me something out of Charlie Brown, "Wah Wa Wa Wah Wa Wa." The good news, they told me, is that I can refer them as a friend.

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★ 1

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★ 1

They make it difficult to cancel your account.
Of course they can sign you in but if you want to cancel you are on your own

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★ 5

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★ 5

A good place and clean

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★ 1

Devin (blonde, old, looks like she smokes a pack a day) is the most insufferable vasa employee you could ever come to contact with. she takes no accountability and thinks she’s holier than thou.

i came to claim my boyfriends lost airpods case and the guy helping me said “i can only release them to you if the case connects to your phone”, i had explained i called earlier that day since my BF was on a trip, devin then steps in and said they couldn’t release them to me since i wasn’t the owner and they needed to connect to my phone to release it to me per vasa policy and since he wasn’t with me at the time, they couldn’t release them to me. fair i’ll take that. we left for a trip and didn’t come back till a week and a half later. when we came to claim them, they were pinging at a random house in orem. so they were given to someone else that wasn’t my boyfriend. if the policy they have in place works, they wouldn’t be at someone else’s house since they wouldn’t have paired with a different phone. devin was rude the entire time and didn’t apologize once. that’s the least she could do.
just an airpods case but it’s the principle.

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★ 5

The best place💗👏🏻

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★ 1

This man whips out the mega phone anytime he closes half an hour before the gym shuts down. He runs the megaphone for a full minute, every 5 minutes, pointing it directly at customers from as near as 10 feet. He turns his music obnoxiously loud for the last hour before closing. It’s harassment, and it’s impossible to get a workout in with this guy around. He should not be permitted to work in any client facing industry. Vasa, if you fire him, I will become a lifelong platinum member and name my firstborn son after you. Please.

Also, Google trimmed my video to 30 seconds- it’s literally a two minute video.

Source: Google

★ 5

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★ 4

Great, friendly staff. Good facility with lots of equipment variety. Only complaint is the rowers. They replaced the Concept 2's with cheap junk that is rickety and often broken.

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★ 3

I don’t give bad reviews, but vasa asked for a review so here it is: This gym used to be amazing when it first opened at this location (before name change). Since the changing of ownership, their customer service has really gone down. With the expansion came the cookie-cutter format. Many of us have emailed and given feedback but “corporate” wants it a certain way regardless of what their customers say. The focus on studio red is frustrating. Listen, if you want to keep members, stick to what we want: great instructors for group fitness classes (please pay them better) and clean facility/equipment (start with sweeping the hair off the floor). We pay hefty maintenance/facilities fees so please use it for that purpose instead of expanding your locations. With that said, I’m still a member because it’s close to my house.

Source: Google

★ 5

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★ 2

Worst Sauna and steam room experience I’ve ever had.

Communal Sauna and steam rooms are a terrible idea to begin with, this one was just trash.
Nasty bright sterile white lights with two heating units that barely give off any heat.
Ever person coming in was listening to music loud on headphones, taking selfies, stretching, shadow boxing, chatting on the phone. One women even fell asleep.

I’ve been using saunas for the last handful of years and I’ve never been to a sauna like this.

Very very disappointing that Vasa seems to put effort into courts and classes but adds a sauna and steam room that might as well be a children’s daycare.

I would normal push past the annoyance but as stated before the heat units just didn’t do the trick. If you want to get heat shock protein benefit I would advise you stay clear of this sauna.

Source: Google

★ 1

Soon you’ll have to scan to use each machine. Now you have to scan to get into the pool, a scanner for each sauna and steam room, scan for a class( which they took yoga away for a special more expensive membership) this place is going downhill very fast. Are you hurting for money that much vasa?! Do I need to scan to use the bathroom now? …. I wish that was a joke, but I’m expecting to see scanners at the urinals soon the way this place is “upgrading” so much

Source: Google

★ 5

Source: Google

★ 5

Love all the vasa’s but especially this gym since it also has a pool and sauna as well. Aways clean and the staff is always kind

Source: Google

★ 2

I had a bad experience with the older blonde employee working there. She made things very awkward with accusing my friends GF of sneaking in the gym when that wasn’t true. Kind of a weird incident that put a lot of unneeded attention on her for no reason. Could have been handled better.

Source: Google

★ 1

The Orem 800 East VASA Fitness has much room to improve, the following issues need to be mentioned and addressed:

1. The bathrooms are usually extremely filthy and lack proper ventilation, hence the undesirable, rancid, smells.
2. Lame hours, no longer a 24 hour gym.
3. There are many reviews of rude and short tempered staff. One employee in particular especially stands out and is all too often specifically called out in poor conduct reviews. Devin, the blonde haired lady with the explosive temper, please note the following reviews from other VASA Fitness customers in regards to this unfit employee:

1. “My girlfriend and I went to VASA this morning and an employee (old lady with blonde hair) stopped us at the front because my girlfriend didn't have a picture on her account. She has been going for 4 years and they never made her add a picture until now. Instead of asking politely that she add a picture before entering, this employee started yelling at my girlfriend and accusing her of using an account that wasn't hers. My girlfriend calmly said it was her account and that she was happy to show ID to prove it but this employee just continued yelling and demeaning her. I have never met a more disrespectful and unprofessional employee in my life.”….

2. “ The old blonde haired lady is extremely rude and short tempered.”…

3. “ The blonde older woman who works the front desk (specifically Sunday March 10) is the absolute WORST customer service representative l've ever encountered.
She was so rude and unkind. Makes me never want to go to that gym ever again.”…

4. “Worst customer service ever! I called in a day before asking if there was an option to use my free trial pass a day after it expired because I wasn't able to make it that day, and they said that I could use it, that they were going to help me with no problems..
When I got there The front desk lady DEVIN was super rude and right away she told me to pay for the day pass because it was expired.. I told her about my call and the answer I got before and she only said "Debit or credit?" With the rudest face.. I repeated that I was told to come anyways and she said "we have a lot of new hires, so they didn't know". After I paid just because I didn't want to make my friend miss her workout) she looked at us in a racist way and said "I guess you're here just for the Zumba class" (just because we are Latinas).
Sadly, looking at previous reviews I see it's not something new, the blonde lady/Devin was mention in more than one review before, so l don't have any expectations to the service to be better soon.”…

5. My personal experience: Devin is EXTREMELY DISRESPECTFUL to current and potential VASA customers. Three weeks ago she got upset because I asked two very reasonable questions; 1. Will VASA ever go back to 24 hours, & 2. When will a broken piece of gym machinery be fixed? The result of asking this was that Devin quickly connipted into a fit of rage and yelled at me inches from my face, literally so close I could smell her breath. I told her that I would report her misconduct and she said that she didn’t care and knew there would be no repercussions, she told me that “she is in-bed with VASA Fitness management and can do whatever she wants.” I guess this makes sense, how could any employee get away with belittling and harassing so many VASA Fitness customers? After Devin’s anger conniption, another kinder employee came to me and apologized for her childish behavior. He said that she treats the fellow Vasa Fitness employees poorly as well, and that this was just her norm.

Devin, told me she wants me to switch gyms and that I am not welcome in her gym and that she is working on flagging my account for being nosy and asking too many questions. I have been a dedicated paying member for 10+ years now. I have never been so belittled or mistreated by any VASA Fitness personnel before, shame on you Devin, and shame on VASA Fitness for allowing this kind of abuse and harassment to happen to me and so many other customers.

Source: Google

★ 4

Love VASA, but they need to work on getting new bathroom. They should be a 24 hour gym

Source: Google

★ 5

Source: Google

★ 1

VASA plays this droning sounding rap music for hours. It's the only type of "music" that runs by itself. All the other music is a mix. You talk about zapping your energy for your workout. Where is the high-energy music? Totally get rid of this horrible, low energy rap.

Source: Google

★ 1

Do not sign a membership here at all, they will give you the run around as they work their scam. They say you can cancel after 3 days but them absolutely make sure and give you false information until the time is up and you are stuck. They support themselves through ripping off college students and then still refuse to even work with you until several billing cycles later.

Source: Google

★ 1

Canceling your account is impossible and you WILL have to pay for an entire month regardless of your billing cycle.
They take hours to call you back and no one in the building can help you. They are not allowed. Instead you HAVE TO go online or call (and wait hours for a call back)
The man on the phone was condescending as well.
The gym is over crowded and parking is difficult
The staff at this location are very nice though. And the trainers and nice as well.

Source: Google

★ 5

Cool gym.

Source: Google

★ 1

Worst customer service ever! I called in a day before asking if there was an option to use my free trial pass a day after it expired because I wasn’t able to make it that day, and they said that I could use it, that they were going to help me with no problems..
When I got there The front desk lady DEVIN was super rude and right away she told me to pay for the day pass because it was expired.. I told her about my call and the answer I got before and she only said “Debit or credit?” With the rudest face.. I repeated that I was told to come anyways and she said “we have a lot of new hires, so they didn’t know”. After I paid (just because I didn’t want to make my friend miss her workout) she looked at us in a racist way and said “I guess you’re here just for the Zumba class” (just because we are Latinas).

Sadly, looking at previous reviews I see it’s not something new, the blonde lady/Devin was mention in more than one review before, so I don’t have any expectations to the service to be better soon.

Source: Google

★ 5

Source: Google

★ 1

Terrible, absolutely commercial place. You won't get what you pay for. It is not a place suitable for sports. They change your Personal Trainer according to their wishes, you cannot continue with whomever you started with. In short, it's a poor quality place.

Source: Google

★ 5

Source: Google

★ 1

I would give zero stars if it were possible. They are so arrogant and unwilling to communicate with anyone. Their staff is rude and short tempered.

Source: Google

★ 1

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★ 2

An associate named Devin was nice enough to help us out but was not up to date on the app or the studio package we had even though she’s worked there for a year as she says.. She held us there at the desk for 15 minutes straight and we ended up not using the free trial pass that I came in for. She figured out all she had to do was check us in which would have made out check in a lot faster. Please educate your associates on your own packages so this inconvenience doesn’t happen again. Thank you.

Source: Google

★ 5

Source: Google

★ 4

B tier gym
Personally vasa fitness is always overcrowded especially between 4-8. At least this vasa fitness is bigger than other vasa fitness locations so the overcrowding isn’t as bad. Hours need to be longer so early birds or night owls can get a good lift.

Source: Google

★ 3

This gym has its pros and cons! I’ve dealt with some creepy guys there but they also have the Lady Vasa section that is girls only. So I like that! The sauna isn’t as nice as other Vasa saunas, it was semi gross and a bunch of gross shirtless guys, not super lady friendly.
The equipment is pretty nice, and I like all of the different sections of the gym. It’s a bigger vasa and I definitely like that. A ton of cardio equipment which I love. 👍🏼

Source: Google

★ 4

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★ 5

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★ 5

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★ 5

The Step class is honestly what keeps me with Vasa. They have the best step instructors and equipment. As long as step is there, so will my service

Source: Google

★ 1

I was a member for YEARS (about 10 years in fact and paid every time, on time) and I moved to Nevada and cancelled about a year ago. I was visiting family and signed up for the day pass which states come to an employee… because I don’t have an Utah ID they would not let me even use a day pass… this gym is clearly all about $$$ because they told me I could purchase a day pass but not use the free one. EOS will give you 2 weeks free no matter what ID you have! My suggestion would be to go there. That gym is way better anyways! 😊💯

Source: Google

★ 5

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★ 4

Source: Google

★ 4

Cool place to start working out. Unfortunately it's not 24 hours, but the rest is great

Source: Google

★ 1

I was told initially that we could cancel the personal training plan after the 3 day period but there would be a $35 cancellation fee. Now we're being told we can't cancel unless we transfer it to someone else or move. I get being a salesman but this feels really shady for a business to do.

Source: Google

★ 1

You guys just suck

Source: Google

★ 5

I’ve been going to vasa for 7 years and have never had a bad experience. Over the 7 years I’ve gone to about 4 different vasa gyms and it’s been great. I highly recommend it. I just upgraded to Studio Red and love it! The yoga classes are my favorite. The infrared light and heated panels make it very enjoyable.

Source: Google

★ 2

Their billing system is absolutely horrible. Such a bad experience making any changes and they sent me to collections when I moved.

Source: Google

★ 2

Great gym if you're entire workout is only using an elliptical. All 25 are always open.

Besides that, everything else is always packed no matter what time.

I went in on a Monday night at 10:30 at night still:

-all squat racks were being used w a line
-all bench presses were being used w a line
-all free weight incline benches were being used w a line
-all cable machines (rows... lat pull downs...) being used too

Source: Google

★ 1

The blonde older woman who works the front desk (specifically Sunday March 10) is the absolute WORST customer service representative I’ve ever encountered. She was so rude and unkind. Makes me never want to go to that gym ever again. Vasa should really consider putting people up there who welcome members politely and respectfully.

With that being said. I usually get greeted by the guy with glasses who does an amazing job and deserves a raise. I feel bad leaving a one star review only because he is always so helpful and nice.

Source: Google

★ 5

Source: Google

★ 4

A solid all around Jim and still had some problems with equipment maintenance.

Source: Google

★ 4

The trainers are trying to get bonuses by talking you into personal training. It is too high pressure for me. I bought the most expensive membership and it should have a benefit of having a personal trainer.

Source: Google

★ 5

Source: Google

★ 2

i went to university vasa for over a year and a half but just recently switched. if you don’t go super early or super late. it. is. always. busy. it’s awful, i basically had to go at 5-6am in order to get a good lift in. if i went any other time, an hour lift took at least 2 if i did everything i wanted to do. they aren’t timely with fixing broke machines. they also are fairly slow at fixing ripped and very very used equipment which when used can be uncomfortable or even hurt. besides the gym itself not only does vasa charge your every month. there’s also like a 55$ yearly charge. if you are not going to use your membership basically everyday, it is NOT worth it.

Source: Google

★ 5

This place has many things so do free weights, all different classes, water classes, steam room and tanning and massage therapy and great prices for membership

Source: Google

★ 5

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★ 5

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★ 5

Source: Google

★ 1

1. Makes canceling impossible. Bunch of hidden fees.
2.Gym is always packed, waiting on machines and no parking.
3. A lot of equipment is broken.
4. Smells awful. Locker room, pool and sauna. Smell like sewer.
5. Finger nails in the hot tub.
7. Wear shoes or sandals at all times you will get athletes foot or warts. They never clean anything.
8. Walmart has better customer service than this place.

Source: Google

★ 1

Company was dishonest. My account got canceled and I wasn't even able to check in even if I wanted to. So I confirmed that my account was canceled. Then next thing I know I have to pay them 230 dollars or they report to my credit.

Source: Google

★ 1

There are crowded gyms, extremely crowded gyms, impossibly crowded gyms and then there is VASA. Want to find a parking spot? Prepare to see tons of cars circling around all the time as it is always full. Want to run? Their treadmills are always braking down or making funny noises. Want to lift weights/squat? good luck finding a free spot no matter the day/time of day/season. Barcode 3628106V.
Update Feb 2024: nothing has changed. Every single workout requires a battle of finding any space in the human Tetris inside this location. Prepare to get your workout done despite of the gym, not because of it.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

Membership is affordable although the yearly fee is a bit ridiculous as it’s equal to 5 months of the membership. I could understand a first time fee so that people aren’t canceling and starting memberships all the time but I’ve had mine for over a year and have had to pay two yearly fees despite the fact that I’m clearly sticking around. I also would honestly rather pay a slightly higher membership each month than a yearly fee.

Edit: the blaring megaphone is not a myth. She screams unintelligible gibberish into it until people leave, even if there’s still time left.

Source: Google

★ 1

I visited Vasa fitness in Riverton, UT in July 2023 to try it out and signed up for free trial online (Vasa staff helped me out).
Tried out 2-3 classes (that week) and never showed up again as the facility was crowded during the time I visited.
Recently I was notified from a collection agency that there is an outstanding amount of ~$500.
I am not sure why I am being billed when I didn’t sign up for a membership, and never visited any of the Vasa facility (after my free trial).
Just fyi the staff helped me setup my trial (on my phone), and never made me aware that they signed me up for a membership contract which will continue unless its canceled. (This is a deceptive business practice and consumer fraud). I myself never signed any contract with Vasa.

Also none of the hidden fees (like cancellation fee, return fee, 30 day notice fee) were disclosed to me and that clearly violates CA SB 313).
(just fyi i have been a CA resident since last couple of years, and these disclosures are required for CA customers)

When I go through other google reviews and BBB complaints it appears i am not the first one facing this issue (and looks like wont be the last one).

I would request the owner to help resolve this issue by dropping any outstanding charges else I will be forced to go ahead and file a complaint with Federal Trade commission, Utah DCP, CA attorney general, and Small claim court as well (if the need arise) to settle this

Source: Google

★ 1

Update 01/24/2024:Just to highlight - no one cared to reach out to me in order to help resolve the issue - even after the below promise from the owner !!
I tried reaching out to customer care yesterday (3 times) but even they are not wiling to work on this or help resolve the issue !!

Original Post 01/23/2024:
I had visited Vasa fitness in Riverton, UT in July 2023 (I think 31-July-2023) to try it out. There I was advised by the front desk to sign up for a free trial online (with no commitments).
I signed up there itself (staff helped me out), and then tried out 2-3 classes (that week). I didn’t like the facility (as it was overcrowded during the time I visited) and hence didn’t continue thereafter.
Recently I was notified that there is an outstanding amount of $XXX.
I am not sure why I am being billed when I didn’t sign up for a membership, and never visited any of the vasa facility after my free trial. Just fyi the staff helped me setup my trial (on my phone), and never made me aware that I am being signed up for a membership contract which will continue unless its canceled. (This is a deceptive business practice and consumer fraud).
Moreover it looks like the staff enrolled me into some sort of Vasa’s premium plan (how else the outstanding amount would go to ~$XXX in just 5 months). This not acceptable given the fact that I was never explained all of this (when all I wanted was to sign up for free trail).

Source: Google

★ 5

Source: Google

★ 5

Good staff, pretty packed but you have to come at the right hours

Source: Google

★ 2

Expectations change after a year here. Downgraded to basic. Need a lot of improvement/maintenance, such as pool/jacuzzi.

Source: Google

★ 5

Source: Google

★ 5

Paramount acceptance is the real key. I'll be honest their business practices used to be pretty horrible. When they were new and taking over Gold's gyms ECT it wasn't a great place because of year long lock ins. I dealt with Anna with customer support with a billing issue
The ENVIRONMENT here is superior to all other gyms. I don't care what anyone things. People are driven excited energetic and passionate about life that come to Vasa. Paramount trains and mostly hires really kind professional patient customer service reps. It is all digital probably so they don't get yelled at but Vasa in general 10/10. Paramount 9/10. They have improved so so much and helped me waive a fee honestly I didn't deserve to have waived. For all you get $30 a month is worth it. It's a lot but if you use this place at least 10 days a month you got your money's worth and that's full access multiple locations WITH 2 buddy passes

Source: Google

★ 1

DO NOT BECOME A MEMBER HERE THEY WILL SEND YOUR ACCOUNT TO COLLECTIONS IF YOU STOP GOING
THEY WILL HURT YOUR CREDIT SCORE
AND THE GYM IS ALWAYS VERY BUSY
DO NOT GET A MEMBERSHIP THERE

Source: Google

★ 3

There is a FAT 100$ sign up fee for the 10$ a month. And the monthly is 25$ with a 50$ sign up fee the next month. So be aware. Other than that the service is good.

Source: Google

★ 4

The team at the front desk are awesome! They're always so friendly and welcoming.

Source: Google

★ 1

Remember at vasa you are a subscriber not a member. We dont care about you just your monthly payment.

Source: Google

★ 4

Well equipped with an excellent crew

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★ 5

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★ 5

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★ 5

Source: Google

★ 5

Clean with very friendly and helpful staff. Great environment for both gym rats and the casual exercise enthusiasts. Well worth the money you pay for membership.

Source: Google

★ 1

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★ 5

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★ 1

Source: Google

★ 1

Trying to cancel my guest privileges going on 12 months, I ask gym employee, gym employee says call member services, member services says do it from app, app doesn’t have option to cancel guest privileges. I leave bad review, I get call from gym, I get told they will no longer charge me for guests privileges, next week I get charged 27.99. Repeat, repeat repeat

Source: Google

★ 5

Woooooooooooow

Source: Google

★ 5

I got a visitor's pass to attend a high fitness class with Lindsay on Dec 30 at 7 am. Lindsay was a great instructor and put us through the ringer! Her enthusiasm and immersiveness made the class very enjoyable. I would recommend any class led by Lindsay!

Source: Google

★ 5

So far so good! Great equipment, friendly staff, and I look forward to taking some of the classes offered!

Source: Google

★ 5

I went in to have the. Sweet gentleman help me set up my account and he was GREAT!
Thank you!!

Source: Google

★ 1

My girlfriend and I went to VASA this morning and an employee (old lady with blonde hair) stopped us at the front because my girlfriend didn’t have a picture on her account. She has been going for 4 years and they never made her add a picture until now. Instead of asking politely that she add a picture before entering, this employee started yelling at my girlfriend and accusing her of using an account that wasn’t hers. My girlfriend calmly said it was her account and that she was happy to show ID to prove it but this employee just continued yelling and demeaning her. I have never met a more disrespectful and unprofessional employee in my life. We will be paying for a different gym membership so we no longer have to deal with these power hungry and rude employees at VASA.

Source: Google

★ 5

Amazing gym! Great equipment and lots of it.

Source: Google

★ 5

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★ 5

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★ 4

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★ 3

Great equipment but over crowded and the parking lot is too small. Difficult to find parking.

Source: Google

★ 5

I like this app because I can change my plans easily!

Source: Google

★ 5

Good gym

Source: Google

★ 5

it’s the best gym in town but you got to sign up for the basic in november to make it worth it!

Source: Google

★ 5

I just signed up and got the Studio membership which includes pretty much everything they offer there. I’ve attended two HIIT Classes with Katie(Katelyn) she’s awesome! She makes the class fun yet kicks your butt! The staff there has always been very kind, ready and willing to work with me to start achieving my fitness goals. I’m 47 years old and I’m way excited to get back in shape and get my health and my life back. Thanks VASA 💪🏽

Source: Google

★ 5

Large facility with a lot of amenities, really good quality equipment, and a fair amount of it as well. A little hard to get on equipment at busy hours but you’ll find that at any gym.

Source: Google

★ 5

Source: Google

★ 1

Honestly the gym is great but the workers don’t leave you alone.

Source: Google