★ 1

Lots of hidden fees make it miserable to pause for summer or cancel to move. Often super crowded so expect to wait for any machines

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★ 4

I would give it 5 stars because it’s cheap, has what I need, isn’t too too crowded (I mean all gyms are somewhat) and the app is easy to use. However, I gave it 4 because there used to be employees that would always say hi and bye and ask about our workouts (just being really nice and helpful) but they’re gone and those at the reception desk only welcome me in half the time and then turn around and look at their phones. I also noticed the wipes are always empty now which I wonder is part of the same negligence. I don’t mind too much because I’m just there to workout but it doesn’t hurt to be a little nicer and cleaner.

Also why are the fans always off? I get so hot when I do cardio.

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★ 1

I usually don't leave many written reviews, but one thing I've noticed in the last few months is the level of customer service at the physical site I go to.

Let me first start off by saying I don't go to the gym for the pleasantries but for the machines and the workout. The complaint is with the staff who man the front desk. Very cold people, standoffish and focused almost exclusively on their phones more than anything. I'll say hi and not get a welcome or even a nod sometimes.

When I leave many of the employees stare blankly at their screens, not even a goodbye or wave. It's an odd experience when, just a few months ago, with others like Collette or Malachi who made you feel welcome and invited into this workout space.

Again, I go for the workout mainly but I'm starting to feel like I'm no welcome in a place I've felt welcome before. Just odd that you hire a bunch of employees more interested in their phones than in the customers.

I still struggle with no one saying, goodbye, hello, eye contact. Its almost like they don't want you there.

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★ 5

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★ 1

I'm leaving this review because people deserve to know the kind of person Isabel Little is. She holds a position of power at this facility but uses it to belittle, target, and discriminate against people instead of helping them. Her attitude is cold, condescending, and flat-out toxic. Her behavior is not only unprofessional -- it's harmful. This kind of person has no business working in this field. Period.

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★ 1

Poor customer service, lots of fees

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★ 5

I got a breadstick:)

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★ 1

Impossible to cancel, then bills you even after you've canceled. Not worth it

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★ 5

Its a great place for strength training

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★ 1

their customer support is HORRIBLE! my husband and I cancelled through the app five months ago, but they kept on billing us. I had to reach out six different time (email, call, text) and it took me days to even get in contact with anyone for them to just say they won’t give me a refund. literally the worst customer service I have ever experienced.

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★ 5

I started coming to the Provo location because it was closer.. so happy to be greeted by friendly staff thank you Isabelle! I look forward to all your tips to enhance my figure thank you!

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★ 4

Provo location was not too crowded. Massage chairs don't have App Scan, so staff had to manually start it. I liked the Cinema room to watch while on the treadmills. What a fun gym!

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★ 5

Excellent staff. Especially Beth

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★ 1

Mala experiencia el personal de administración solo son buenos para cobra y sacar dinero de tus tarjetas mal servicio!!!!!!

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★ 5

Beautiful gym!! Brand new!! Jaidan was awesome and the whole staff is happy and so helpful!

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★ 3

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★ 3

This place is a scam. I did my research and knew there was a cancellation fee. I also knew I was only going to be in town for 3 months, so I specifically asked about it. Someone at the front desk told me I could call and get it waived. So before even activating my account, I called VASA and asked directly if the cancellation fee could be waived, and they told me yes. Based on that confirmation, I signed up.

Now, after 3 months, I’m trying to cancel—and suddenly I’m being told there’s no note on my account and they can’t waive the fee. What happened to the call recordings? Do they not keep records? Either someone lied or they just don’t care. Completely dishonest.

Update: after this review they reached out to me to cancel the cancellation fee.

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★ 2

Saw the negative reviews about scammy fees and went ahead with a membership anyway. Should have listened to them. Their contract is outrageous. Make sure you read all the fine print, and don’t believe a word of their promos, only the stuff you physically signed. Otherwise you will get slammed with fines that are borderline criminal.

Also, this location was not the greatest. Super tiny for how many college kids go here.

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★ 5

I came in on a trial membership while I was traveling. I was really happy to work out in this large well-equipped gym. It's spacious, clean and the temperature much more to my liking when coming in from the hot summer temperature. If I lived there I would join.

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★ 5

Love this gym! It’s always really clean and the staff is awesome!

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★ 5

Always an amazing experience. The vasa team do a great job in maintaining an amazing facility. They are always helpful. Best gym in Utah valley. Period.

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★ 5

Best gym out there!! Amazing staff, super clean!

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★ 5

Best vasa manager that exists

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★ 4

It’s a decent gym, but compare it to any other VASA location and this one falls so short. It’s fine that it’s smaller and in an old grocery store, lots of them are like this. But this place isn’t clean, it feels musty.
Me main critics are the tanning beds are disgusting and outdated, the dumbbells have absolutely zero organization and completely out of order. This second point isn’t that important I know, but it makes the entire gym seem unorganized and sloppy. Wrong vibe

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★ 5

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★ 5

Studio memberships are the best! Everyone should get one! I love the yoga and the refreshing towel at the end of the class.

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★ 5

I love the people that work here! especially colette

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★ 5

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★ 5

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★ 5

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★ 1

i thought this would be an affordable option, but the fees added up more and more. resulting in owing $120 after only one visit in about 3 months and wanting to cancel.
AVOID AVOID AVOID!

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★ 5

Syd, Crystal, and Michael are the BEST. Studio red and Studio flow are the best way to start the day.

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★ 5

Loved Monique-Sue today instructing the Pilates class. My first time ever doing pilates. She gave many alternative options so I could still participate at the beginner level. Nice workout.

Also, I love using the massage chairs and the steam room.

So far, all the classes I have gone to are great and the instructors are friendly. I am so glad I got a membership here at the Spanish Fork location.

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★ 5

Carlys hip hop class has always been and is the best ever!!!!

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★ 5

Payten in West Jordan was great and very helpful with signing up

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★ 1

Vasa fitness cancellation process is a scam. If you want to actually delete your account. They don’t make it easy. They have an easy “freeze” option on their app that makes it look like you never have to worry about it again. Turns out it just goes right back to charging you regularly after 90 days, probably when you’ve forgotten all about it. Vasa fitness is a scam.

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★ 5

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★ 5

If you want to get in shape there is no better facility! They are helpful, knowledgeable and so friendly!

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★ 1

This place is a scam they have charges my account for two years without usage and when I call to cancel they tell me my phone number is not on file, guess I need to file a BBB complaint and sue for them to do anything

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★ 1

Fee upon fee upon fee. I had a fee for registering, double charged for daycare, charged for downgrading because the double charge for daycare wasn’t fixed, charged for cancelling because I was sick of all the extra costs, and then continued to be charged for my regular monthly fee because the cancellation didn’t go through

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★ 5

Colette, Bam, and Harrison were awesome! Only good things to say. Colette especially was really good at giving a tour of the place and show me what I can expect coming to Vasa!

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★ 5

The front desk manager Colette is awesome! Very helpful with any member questions or concerns! Always friendly and courteous.

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★ 1

Not a great gym. And yeah, they charged me around $70 to cancel, not $25. I had surgery recently, and they made no exception to waive the fees. I was thrown in with the group who joins and cancels at the beginning of the year. Not my situation at all, but they don't care. Also, the $50 cancelation fee is not after 60 days. It was close to a month after I signed up. Again, the $25 fee I understood. Not giving me any exception with my health condition, I don't understand. They need to be more clear. I want nothing more than to just go to the gym, but when crap happens, Vasa doesn't have your back. Would not recommend. Terrible customer service.

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★ 3

This gym is pretty good. It has mostly everything that you need to get your workout in, and the staff are nice and happy to help. Callout to Ashley for the help. Unfortunately, cancellation is a bit of a different story. Had to get the app to cancel, and then it claimed that it couldn't process the information, though I checked that it was all correct. Had to email support, and they said that I would have to pay the next month's fee as well because of the 30 days cancellation notice. Like the gym, not the cancellation. Ended up paying something like $90 for the cancellation.

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★ 3

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★ 5

I don't know how I put 3 stars originally, purely by accident, I love VASA!

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★ 1

More fees than they know what to do with. Also, their employees, at least at this location, lied to my face about different fees. The cancellation fee is not 25$, depending on what membership you have it seems, my cancelation fee comes up to 75$ after two months of membership they charge a 50$ equipment maintenance fee, what are they doing with your regular payment? And the cancelation fee is not 0$ after three months but six months, which their own employee at this location told me upon sign up that it was three. Will not be recommending any vasa or going back ever again.

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★ 5

Great hymn, very affordable and super friendly staff

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★ 5

I love Provo Vasa gym super clean and organized front desk very nice the manager and staff great. I recommend this gym .

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★ 1

I knew that I could only attend for 2 1/2 weeks, so I told the attendant that and she set me up on a plan where I could have the first month free with a sale that they were doing, and TOLD ME that when I went to cancel I would only get a 25$ fee. Apparently they have a policy where I also have to pay any payments set to draft in the next 30 days when I cancel. THAT MEANS THEY STEAL AN EXTRA MONTH OUT OF EVERYONE THAT THE PERSON CANT ACTUALLY USE EVEN THOUGH THOSE PAYMENTS HAVENT EVEN BEEN PUT THROUGH YET. This is an act of deceitful pricing as I explicitly wanted the cheapest option and she said that what I did was it. The info about the next months charge can only be found as you go to cancel the account and the employees apparently avoid telling customers. Scamming college students, and lying to customers. Highly recommend another gym with less obscured conditions and fees.

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★ 5

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★ 5

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★ 1

LITERALLY DO NOT SIGN UP UNLESS YOU WANT TO BE CHARGED AN ABSORBENT AMOUNT OF MONEY IF YOU EVER HAVE TO CHANGE GYMS OR CANCEL YOUR MEMBERSHIP!!!! Terrible awful customer service! I had to cancel my membership due to health reasons and they still charged me $64 and no one cared about my health. They are literally scamming people and have no empathy! Absolutely disgusting predatory practices!

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★ 5

Great gym, you guys should train with Daphne, she is awesome and a great coach, always looking out for you and the littlest details that can help you improve

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★ 1

This is my first public gym membership, and I wasn’t aware that public gyms are kinda a scam, thanks for helping me figure that out vasa. I heard it was 10$ a month for a membership, and signed up just to find out that they occasionally charge you 50$ for no reason, and that in order to cancel you have to pay more than it would cost to pay for your subscription for like 7-8 months. Gym was always super crowded and I could never get to the machines I wanted to use, but I’ve had to pay for a membership for 6 additional months regardless, because the cancellation fees were so ridiculous.

Edit:

I am trying to cancel my plan now that the 6-month cancellation-fee period is over, and it is a joke. They ask you for membership numbers that can only be found elsewhere in the app, and in order to go look at them you have to close and lose your progress on the cancellation application. Feels like an intentional and greedy way to prevent members from cancelling. I ended up having to take screenshots of these numbers (because they also made it so that you can’t just select and copy the number) and then flip back and forth between the cancellation form and the screenshot as it asked for membership numbers and information.

Also, in order to cancel you have to pay next month’s subscription fee! That makes no sense, because cancelling a membership literally requires no effort on their end, but they still charge you for an entire month in which you cannot use the gym!

To top it all off, I spent a solid 30 minutes getting all the information together and filling out the cancellation form, just to find out that they “had trouble finding my membership” and the cancellation had failed. If you call in or go in person and try to cancel (I tried both) they turn you away and say you have to cancel on the app, and the only other method they give you to get help is their support email.

Vasa is a greedy company that scams its members and tries to keep them in the contract after they are done using the gym.
Awful experience.

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★ 5

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★ 5

The people are great, the trainers are so experienced and knowledgeable. The best gym I've been to... But the manager Tristan is a nightmare and doesn't know how to run a gym and it shows.⭐⭐⭐⭐⭐ These are for the workers, I've been going here for over a year and Ive been there longer than most trainers. If you wanna work here, just don't until she leaves.

THEY FIRED TRISTAN NEVERMIND THIS PLACE IS GREAT 5 STARS

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★ 1

Just charged me $65 even though I’m only supposed to pay $10 per month. Avoid this scam.

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★ 5

VASA? More like this place is the BOSS OF picking up my Provo friends up at. I don’t know what it is, but Provo peeps like this place a lot for pick up. Anyways, I’ve got to go now! It’s time to pick some homies up! Zack signing off!

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★ 5

mans w the dark long hair and beard helped me fix a prob on my account that no one else at any other vasa cared to fix. thanks brooo

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★ 4

Gets the job done. Can be a little crowded at certain times, but what gym isn't?

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★ 5

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★ 5

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★ 5

Personal muy amable, entreno aquí más de un año y no he tenido inconvenientes
💘

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★ 5

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★ 2

Lack of attention to customers.

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★ 1

This vasa location is worse than a hotel gym, if that’s possible. I would rather get on a plane to the middle of nowhere, pick the worst motel, and work out there. Lumps in the floor that have been covered with gym flooring, uneven floors, free weights that are out of order, stacked on top of eachother, and left in random places. Staff seen walking around, but not picking up things. Save your time and book a flight to the middle of Ohio and work out at a Motel 6.

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★ 5

Great place. Everyone has been amazing!

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★ 5

I just came to checkout VASA fitness; the staff McKayla here was very welcoming and walk me through the membership process and explained me about the facilities. This is a great gym to be a member. This facility is so close to BYU and walking distance from most of the accommodations around here and you can also meet awesome friends here in this location.

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★ 5

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★ 3

Trying to pay our membership fees were difficult and confusing. Was seriously ready to give up our membership over the degree of difficulty in getting someone to help us. The kid at the actual facility had no clue in how to help us and no desire to find out for us. Once we finally got help after about an, the nice lady was very helpful.

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★ 2

VASA gyms are usually great, but this location doesn't have many amenities that every other location has. (No pool, courts, sauna, or steam room)
It's also very crowded at most times of the day. The only positive is that it's in a convenient location.

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★ 1

To speak on the gym; it is terrible. The facility is small and dank. No matter where you are in the facility, you'll have to listen to insufferable grunting from the squat racks. Nothing is sanitized. It is overcrowded- waits of 30+ minutes for benches/racks. The employees just stand behind the counter talking and drinking energy drinks.

Even worse than that (I know, it's hard to imagine), is trying to cancel your membership. You can't cancel on the app, but all the required info is on the app. I tried canceling multiple times on the website, but the link to cancel doesn't work. I tried calling multiple times and had to listen to automated messages that weren't helpful and my call was dropped before I could get through. Now that I have finally gotten it to work on the website, I am being required to pay the $49.99 rate guarantee fee and the membership fee for next month, which all isn't due for over two more weeks. Canceling requires a 30 day notice, which also means that you have to pay everything that you would've been charged for the next 30 days, even if that means a guaranteed rate fee that won't even be applicable. I wouldn't be so mad about the policy if I could've originally canceled my membership when I tried to at the beginning of last month. Enforcing harsh punishments for canceling within 30 days of these fees then making it incredibly difficult to cancel is cruel, and might even be a violation of consumer protection laws.

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★ 5

I love this place. Provo is excellent and this gym is the best place to work out and be healthy!

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★ 1

First time here and last time, the place is old small and crowded.

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★ 5

Super helpful! They were able to fix my problem for me quickly and efficiently

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★ 1

This gym honestly sucks :( its always busy and overcrowded and the employees are always so rude. I’ve literally never left a gym so fast, i’ll be going elsewhere.

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★ 3

This VASA would be killer if it hot a hot tub :0 Also the gym closes wayyy to early for a college town. Should absolutely be open later than 10pm. It would get a lot more business if the hours were better.
It’s located at a convenient spot in Provo though so can’t complain to much

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★ 1

Just got my pass for this location and went to go tanning, but was disappointed in the cleanliness. The trash out front was overflowing all over the sidewalk, and the tanning area smelled like urine. The floor looked like it hadn't been cleaned in ages, and the actual tanning bed was super old and really dirty as well. You'd think that Vasa would care more about their gym! Yuck.
I'll probably cancel and go with Planet Fitness. It was always clean when I used to go tanning there...

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★ 1

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★ 5

the bathroom reeked of human remains and burnt hair.

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★ 5

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★ 5

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★ 2

Very busy because we’re in a college town. No initiative is taken to make sure people clean machines and items after use. They let far too many people be there at a time.

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★ 3

I use gyms for weights, so this review is from that perspective. It's lovely that they have three squat racks with deadlift pads, and one fixed rack, but it would be better to have more. The weights situation feels like lifters are second-class citizens. I'm assuming most patrons are not there to squat and deadlift and such, so that's appropriate. It's a small gym, and there's only so much room for stuff. I'd just like to be able to get a rack with minimal wait time. Also, the plates looked like they came from the same Goodwill store as the ones at the AF gym, chunks of rubber missing and such. Weight is weight, and maybe I'm being a bit sensitive about such things, but weightlifters have feelings too, you know.

I get that the margins on a gym are probably pretty slim after operating expenses and payroll and whatnot. And if they had unlimited resources, they could deliver the gym of my dreams. Hey, it's cheaper than buying your own equipment, and it gets you out of the house!

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★ 5

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★ 5

This vasa is great! They have all the fitness equipment you could ask for! The employees there are so friendly and kind! (Collette, Aubrey, Harrison, Tristan, Danny, Sam, and Kendal are just some of the few:))

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★ 5

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★ 5

Always friendly and willing to help.

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★ 5

this place is bulk

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★ 5

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★ 5

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★ 5

I recently joined this local gym and have been impressed by their excellent customer service. The staff is friendly, always ready to assist, and create a welcoming atmosphere. It makes my workouts more enjoyable knowing they prioritize a positive experience for members. Highly recommended!

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★ 1

They bill you an extra month when you cancel as well as a maintenance fee of $70

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★ 1

Consistently overcrowded (to the point of discomfort) and 50% of the machines are broken on any given day. In addition to what is closer to $15 per month there is a $50 fee collected from each member! I recently canceled my membership after having seen 0 improvement over the last few years! EOS fitness in Orem offers the same prices but it’s brand new and open 24 hours 7 days a week!

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★ 3

Equipment is old and worn

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★ 5

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★ 5

Best customer service out of any Vasa I have gone to in Utah Valley.

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★ 3

The gym is decent but there are a lot of hidden fees. After 2 months they charge a $50 fee to prevent your rates from raising in the future. There is a fee for cancelling or for downgrading to a cheaper membership. Just kind of feels like they try to take advantage of you.

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★ 5

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★ 5

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★ 5

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★ 5

The environment there is better than any gym I’ve been in before

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★ 5

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★ 4

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★ 5

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★ 5

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★ 2

This particular Gym is small and overcrowded. I've gotten some good workouts in but the hidden fees they have are deceptive. When you price the fees out over the year your actually paying more like 25 dollars a month. For that money you should just go get a rec center membership

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★ 4

staff is nice! good gym for its price

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★ 4

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★ 1

No sé que calificación ponerle;
Te venden un contrato de 10$ el mes, pero luego pasados unos meses, 6 más o menos te cobran 60$ dólares más y eso lo hacen cada año al cumplirse 1 año de ya suscrito, así que no será 10$ mensual siempre gastaras 15$ a 17$ mensual, tienes que saberlo antes de firmar con Vasa

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★ 4

Solid gym. The ceiling is low and the dumbbells aren’t racked with any amount of organization, so it isn’t my go to, but it has what you need if it’s closest to you

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★ 5

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★ 5

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★ 2

This review is for the Saratoga Springs gym. I went at 6am. Really nice gym and great staff. Was greeted in a friendly way upon arrival and departure. The reason for the two stars is purely based on the fact that every treadmill was occupied. Nearly every weight machine was being used, so had to make do with whatever was open so forget targeting legs or chest, etc unless you want to wait who knows how long between sets. Went to try free weights and much the situation there. Dumbells are in heavy use so couldn’t find a pair in the weights I needed. Finally found a squat rack so got some work in. Bottom line, they’ve sold too many memberships and don’t have enough equipment for the morning rush. I’ve heard from the others it’s the same in the evening but haven’t tried that personally. Fortunately I’ve the option to use other gyms so I won’t try Saratoga again, hoping the others are better. If not, I’ll cancel membership and go elsewhere.

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★ 1

The people are super deceptive. And only care about money. My wife signed up for a 3 month training session and asked them to make sure it was only 3 months cause we were moving. The worker told us that after the 3 months payments would stop and there would be no actions on our side. After 3 months we were charged again AND told we needed to pay $140 cancelation fee after our contract was over.
Do NOT go to the gym. They are deceptive and only care about sales and not their clients.

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★ 4

It's a solid gym with good machines. Not the biggest place, and it gets pretty crowded during certain times.

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★ 1

Cancelling is a nightmare. Cancelling through the app didn't work, I cancelled online but haven't heard anything, and and you can't get anyone on the phone at membership. The manager in store can't even cancel your membership but he certainly has no trouble signing up you for one.

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★ 3

Very friendly and helpful staff and gym has most equipment but it's disorganized and free weights are all out of order. Machines are functional but old. But there was nothing out of order and I got a good workout.

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★ 1

Way over crowded. Equipment is old and broken. Billing is a mess with several fees hidden in the contract. Close early and impossible for weekends. Only positive is the location. Everything else is sham. Avoid if possible.

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★ 5

Less people than in the Orem one. This one is pretty good and I like it.

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★ 4

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★ 1

$40 dollar cancellation fee. They will lie and say it's supposed to be $25, but it's $40 and that is after 6 months of membership. Really upset about it. Would remove my review for a refund.

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★ 5

Very nice tried to help me figure out what i was doing, I've never been to the gym but they made it less overwhelming.

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★ 5

I’ve been going to this gym for a year now. I’ve never reviewed it, but today I had the absolute pleasure of interacting with a newer employee, Collette. I did an in-body scan with her this morning and oh my goodness — she was so sweet! Even though my results were not what I was hoping for, she was very encouraging and positive. Even though the printer malfunctioned she still went through my results on my phone with the app.
I hope everyone that goes to this gym has the opportunity to meet and interact with Collette because she is amazing.

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★ 5

Great place to work out 💪🏼

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★ 5

Initially the staff was kinda meh, just there to gossip at the front desk. In the last two months or so newer members working go out of there way to greet you in the morning and make you feel welcome. Really puts a positive spin on starting your day off on the right foot.

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★ 1

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★ 1

There is nothing special about this gym. In my opinion, they are overpriced. They are not open on Sundays, which makes no sense to me even considering the local demographic. The monthly fees are such that there is no excuse not to keep the gym open on Sundays for those who wish to attend. My last complaint is their cancellation fee. I was expected/forced to pay $92 to cancel my membership, and I had the basic membership. Wild.

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★ 5

Good gym friendly staff 💪🏼

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★ 4

Buen gimnasio, pequeño, pero con todo lo que se necesita para entrenar bien

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★ 5

The best place

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★ 5

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★ 1

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★ 4

My gym

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★ 5

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★ 3

Nice staff, very sub par compared to the other vasas unfortunately. Lots of broken and really old equipment but then again I think it’s their first location. The GM is super sweet :).

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★ 5

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★ 4

Great atmosphere and staff. Always super nice. The only thing is that a lot of the dumbbells are old. Wish they would get new ones

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★ 1

Had a membership and primarily used this location for about two years. Always dirty and bathrooms were disgusting! Finally had enough and decided to switch to a better gym. Also, like other reviews say, be aware of the fees. You're going to end up paying a bit more that what you think you're signing up for.

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★ 5

Jed is the man. Recently moved back and was checking out this location and he was super helpful! Great customer service. Y’all are still crazy with your fees tho… cost me an arm and a leg to keep them rates… sheesh…

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★ 4

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★ 2

It’s not as nice as I thought it would be. The bathrooms are ugly and low quality. But the cíñala cardio room is great.

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★ 3

It seems to have only the hand me down equipment from other gyms. Never enough mats, often waiting for machines and stretching in random spots because no room on turf. Would love to see an update in equipment and get rid of the cardio cinema and and more machines.

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★ 1

I CANT BELIEVE THE HORRIBLE REVIEWS YOU GUYS HAVE AND STILL HAVENT FIXED THE ISSUE THANK GOD FOR REVIEWS BEFORE deciding to try you guys out holy moly lol sad and the review replys are all the same generic message showing they don't even care to fix the issues

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★ 4

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

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★ 2

Great place, but always super busy even at 5am. They need a larger facility

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★ 5

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★ 4

The employees are all cool, helpful, and nice. The gym vibes are always chill and I feel comfortable whenever I work out

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★ 2

It’s a pretty oof place. Lots of hidden fees to only pay “$10” a month, including a $50 yearly “low rate locked fee”. So you’re more like paying $20 - $30 a month if that’s how you’re looking at it. Gym is decent and that but nothing fancy. And cancellation fees are racked. They have to squeeze as much as they can out of it.

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★ 2

Location is convenient; quality is terrible. Most equipment here is old and damaged. What equipment they have there isn't enough of, so you'll frequently find yourself waiting on someone else. Glass walls have huge cracks running through them, which seems like a safety hazard. Something is always out of order in the bathroom. TVs and the channels on them look like they're out of the 2000s. Honestly looks like all of their renovation money went to the exterior. I'd easily spend the extra 20min round trip to get to the Spanish Fork location. It's a night and day difference

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★ 4

It’s great. Need more massage chairs and more leg machines.

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★ 5

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★ 1

They’re not 24 hrs and they’re 10$ a month is a scam!

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★ 5

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★ 5

It has been a great place to workout at.

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★ 1

Vasa asked me to review the Provo location. It’s terrible. Leaky roof, missing and mismatched dumbbells, and machines are always broken.

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★ 5

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★ 5

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★ 1

There is no value in a vasa membership. No matter what time I show up, every spot in the gym is occupied. You are at capacity and need to either expand or stop offering memberships. I'm going to have to cancel now and find somewhere else to go. The bathrooms at all of your locations and I've been to most of them are always in dire need of a deep cleaning.

Source: Google

★ 1

Let’s talk about hidden fees: VASA is KING. There are heavy activation fees and if you cancel, you have to give a one months notice. So basically they charge you an extra month just because. Then if it’s within 6 months, you have to pay a $25 cancellation fee. It is SUCH A SCAM. As long as these unnecessary fees exist, I will never step foot in a VASA again.

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★ 1

Price is what you pay for. Beyond lazy staff who just sits there and acts like it’s the biggest drag in the world if you ask a simple question, average equipment, gross locker rooms, broken equipment, and in the winter don’t even try to walk or drive in the lot because it’s never shoveled or iced and the least they could do is get their employees who sit around to at least ice it lol. Also read ur contact through because they hide stuff in there and it’s sketchy haha

Source: Google

★ 1

This place is a scam. The gym is fine. The contract is the sketchiest thing. I have had the membership for a few months and am about to move to a place where there is no vasa. Went to cancel and I have to pay $150 to cancel no exceptions because it is in the contract. That is so ridiculous. They were also extremely rude on the phone when I was trying to get help cancelling. So be careful before you sign anything here. Also just know if there is a rate of $10 a month it’s actually a lot higher because you have to pay a 60 dollar yearly fee.

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★ 5

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★ 4

Relatively busy, but cheap and has free weights.

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★ 5

Great

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★ 5

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★ 5

Great and friendly staff

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★ 4

Pretty affordable gym and if you hit it at odd times it isn’t too busy.

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★ 1

They charge you another month when you want to cancel. It is 'part of their agreement'

And the machines are constantly broken.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

Decent gym. Nothing else to add to the conversation besides what has been said.
Not enough power/squat racks, all the weights are always out of place/ don't have a clearly marked place. Many of the weights are broken/mismatched. The bars are old and have lost their grip. Some machines sit broken for weeks.

Some staff members are friendly and greet/say goodbye, but most of the time they all stand around talking to one another. Not sure why the gym needs 6 staff members at a time...

On the bright side, normally less busy than the Orem location. That's about the only bright side

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★ 5

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★ 5

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★ 2

It's really not a great gym. It can get very crowded and the equipment is in pretty bad shape. They only have a few racks for squats/deadlifts and one of the platforms has been broken for at least a year. The redeeming quality is that it is cheap and the only gym in the area. However, be aware that the $10/mo membership is more like $15 when you include the ~$55 rate guarantee fee they charge you each year.

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★ 2

The gym is very small and the staff didn't greet me. I prefer the other vasa locations in Utah valley, despite the drive

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★ 5

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★ 4

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★ 5

Love the vibes

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★ 4

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★ 2

Great place. Just wish they warned you the tanning beds are powered by nuclear energy. I've never peeled like this. Seriously don't compare to the average tanning salon. Guess I should have asked why the Mr had to sign a waiver for 8 mins. If you have any skin untouched by the sun start low!!!!

Edit I visited a different vasa and their tanning booths are normal. Provo is seriously broken down.

Source: Google

★ 5

It’s got everything I need and the staff are pretty chill. They need to fix their scale tho

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★ 5

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★ 2

Many of the benches are broken and the dumbbells are extremely disorganized.

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★ 5

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★ 5

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★ 3

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★ 5

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★ 1

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★ 3

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