★ 2

*editing my original review*

Dropping it down from a 5 star to a 2. And that 2 is because I really did enjoy the time I was there. End of August my husband and I went in to cancel our membership (which was also inconvenient, can’t do it online, over the phone, or just one of us stop in on the way by). After 6 years going to this gym, and at least 3 of those being crappy years during Covid (which we paid religiously, thinking it was going to get better soon, yet not going) it didn’t make sense to continue here any longer.

We went in and the lady asked why we were cancelling, and I was prepared for an awkward conversation, so I just said it, we’re going to Planet Fitness. She brought us in. She was short. Seemed put off (which I guess makes sense, but still), and slapped some forms on the desk to fill out.

She was curt and bordering rude, “You’re still going to be charged for the next 30 days.”

I was stunned. I said to her, “for 3 years during Covid my husband and I paid and hardly went in, getting nothing from here and you’re still going to charge another 30 days for nothing?” She snipped back “Everyone gets charged this”.

25$ a week, times 3 years during Covid, time. Money they happily collected, and still have the audacity to charge another 30 days. In hindsight I should have cancelled back then but I always planned on going back when restrictions were lifted and it was safer to be there. I guess that’s on me.

But Planet Fitness came to the area. We went back to Anytime for a while before jumping ship, but decided for the cost vs what you get it didn’t make sense. Planet Fitness is on the way to and from work, you never have to wait for equipment, the tanning, massaging, and meditation lounge are all included as well, and it costs 25$ a month for that package. A MONTH. And the kicker is, I can buy that package and bring a guest, no extra charge, as many times as I want. At Anytime, no day passes are allowed. And they make sure you’re not bringing anyone in by having a camera at the door.

So in short, it was nice while it lasted, but your afternoon/evening employee, a dark haired young lady, may need some guidance in finessing customer retention. As well as may don’t lie to your customers.

No, ma’am, you don’t charge this 30 day fee to everyone, just people who give you a reason for leaving that ticks you off. My coworker and friend cancelled his membership a week or so prior and your gym waved his fee, specifically saying “You’ve been a customer for a long time so don’t worry about the 30 day fee.” he didn’t tell you the reason he left.

He went to Planet Fitness also.

Returned to the gym after Covid restrictions eased up and the improvements are great! Regular business hours are staffed and the staff are engaging and involved with the clientele. It’s been very nice being back.

Source: Google

★ 5

The best gym, the nicest people. Friendly, supportive members. Not only is it Anytime, it's also "anyplace" as there are over 3,000 gyms nationwide (and internationally) that your membership admits you to. The new owners at this location have been awesome at making frequent improvements in equipment, cleanliness, and fitness/health resources (thumbs up for the yoga classes)! The refresh and remodel are looking good, too.

Source: Google

★ 5

Source: Google

★ 5

Great gym! The staff care about your fitness journey in a way that speaks Vermont. One on one conversation with the staff and the owner are met with a friendly and supportive attitude and manner.

Source: Google

★ 5

Anytime fitness is a very clean gym and a safe place to be early morning hours as a female alone. The equipment is in great shape and more seems to be added periodically. I would recommend this gym to anyone looking for a place to work out at any time.

Source: Google

★ 5

Great gym! It’s clean, clients and staff are easygoing, has the essentials and then some!

Source: Google

★ 5

Came up here from westchester. awesome gym

Source: Google

★ 5

Had a getaway up here in Vermont, from Westchester, NY... this anytime fitness put ours back home to shame! So clean and many of machines for everyone. LOVE THE OPTION for massaging and tanning!

Source: Google

★ 5

Very good sized gym for an anytime fitness. The gym itself is very maintained well. Great staff also.

Source: Google

★ 5

I absolutely love this gym! The staff is always friendly, helpful, and genuinely cares about your fitness journey. The equipment is top-notch and consistently well-maintained, so you never have to worry about broken machines or a messy workout space. It’s a clean, welcoming environment that makes it easy to stay motivated. Highly recommend to anyone looking for a great place to work out!

Source: Google

★ 5

Great community gym - nice staff, people, clean, 5-stars.

Source: Google

★ 5

Such a grate GYM I always feel safe when going and the gym is always clean

Source: Google

★ 5

I’ve been to several Anytime locations, and the Rutland one is, by far, the best of them! I was pleasantly surprised when I walked in for the first time because it smelled good (unlike how a gym usually smells)! The equipment is well maintained and everything within is clean.

Source: Google

★ 5

I have been going to this gym now for a couple of years. I am a retired senior and have a total knee replacement. The equipment here at the gym is great for my knee. The Staff is friendly and they do a great job keeping the gym clean and equipment working well. Keep up the great work!

Source: Google

★ 5

Very spacious gym! Excellent workout equipment, free weights, classes, treadmills, etc. Very clean and staff is very friendly and knowledgeable! Highly recommend

Source: Google

★ 5

Love this place and the warm, friendly staff and patrons. Always clean 👌

Source: Google

★ 1

Source: Google

★ 1

While the facility met basic expectations, the overall client experience did not align with set professional standards. The business owner exhibited behavior that calls into question the appropriateness of their interactions with customers. For individuals seeking a vendor that upholds ethical boundaries and maintains a clear separation between personal and professional conduct, I would advise considering an alternative location.

Source: Google

★ 1

Called Multiple times, they dont answer.

Source: Google

★ 5

Well run and clean gym. Power racks, nice cable machine, stairmaster, functional fitness space, private showers, and so on. The 24hr access is clutch.

Source: Google

★ 5

This Anytime Fitness is fairly large, newer equipment and a good variety of equipment, clean bathrooms. Each area had a good amount of space. I'd recommend this gym to friends.

Source: Google

★ 1

DONT SIGN A CONTRACT ...ALOT OF THEFT AND SCAMS....illegal activity..all documented.. I had a contract and canceled the signed and told one payment and another payment to cancle contract one more payment.. here I am months later, still getting crazy random charges. All in writing, ...seems on the gym end that they kept taking money after the contract was over, saying it pending and kept it pending... as anytime customer says Aaron "reactivated? My account to get more money for months.. though there is and was no contract, I had NO knowledge, never talked mentioned or emaild this...so completely illegal... so I'm missing nearly a thousand dollars and dealing with this fraud.. as illegally kept.to made up an agreement that isn't there... Definitely illegal

Source: Google

★ 5

Comparable Prices, cleanliness, and very informative team!

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★ 4

Clean, good vibes, but small, showers are kinda scuffed ngl

Source: Google

★ 3

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★ 5

Nice Anytime! We were just passing through on our way north. Clean bathrooms, good equipment, and plenty of parking. Also right next to a indoor rock gym that was having a competition that was neat!

Source: Google

★ 5

Visiting the area to ski. This gym is immaculately maintained with new/ top of the line equipment. Friendly and inviting staff and members alike. I spend a lot of time on the road and visit a lot of gyms… I can say with all honesty this is the cleanest gym I have ever been to.

The new owner, Aaron, is as kind and welcoming as they come and also has a wealth of knowledge that he will gladly help gym goers with. Highly recommend this gym if you are passing through town or if you are a local looking for a new gym home. I will be back!

Source: Google

★ 5

Just joined Anytime Fitness in Rutland and man, Aaron keeps it so clean you could eat off the floors. The atmosphere is just awesome - super friendly and they've got all the gear you could ever want. Honestly, it's been a game-changer for my fitness routine!

Source: Google

★ 5

This gym is under new ownership and is a great location to exercise. The owners are kind and helpful. I am here visiting for a few weeks and am so glad I found this gym to stay consistent.

Every time I am there, the son of the owners is cleaning. It’s an awesome spot! Has everything I need.

Source: Google

★ 5

This place has turned around completely under new ownership. It is cleaned and staffed regularly. New equipment keeps coming in, including a new Stairmaster and rowing machines. The owner took suggestions from members and actually implemented them!

Source: Google

★ 2

Went in for 7 day trial to see if I wanted to become a member. I was not offered a tour, staff didn’t introduce themselves, and gym bros who seemed to be there for their jaw muscles made sure that plyometric boxes were unavailable for use, holding their laptops and equipment. When I asked staff for help finding things their assistance was very minimal, with preference to vague gestures over using their words, and weren’t busy with other things. They give their mop bucket a HEAVY pour of pine sol on my last visit there, giving me a headache so I moved to a different area. They went to that area and stunk it up with the chemicals again.
The biggest red flag was when I finally got around to asking for prices-they went over their prices THEN PULLED OUT THEIR COMPETITORS PRICES!!!!!
Not even kidding, top right drawer.
When I said I didn’t want to know the prices of any place other than the gym I was in, I was told that this is their competition so if I was looking at joining a gym, I’d need to know anyways. I mentioned that the Rutland community rec center is $12 a month, they went on to point at the new tv that just came in and their stairmaster-which come from member fees-not the monthly fee, or the sign on fee, or the cancellation fee-all of which are real things they charge for-it comes from ANOTHER fee added in April and October. I asked about promotions, they said they don’t have promotions any time of the year.
I’ve worked for this franchise before, and I know what fees are set by the franchisee-and Rutland, people visiting Rutland, I’m telling you right now they are SCREWING people over. They don’t even have classes. Their idea for classes is to have people rotate on machines.
Just like planet fitness that’s $10 A MONTH! (I hear they’re opening in a couple weeks)
I also called the business that they were throwing under the bus-their fees are actually LESS than what anytime offered, and there’s no cancellation fee.
I’ll be checking out the competitor’s gym that this place was bad mouthing. Suggestion to staff-maybe focus on YOUR value instead of minimizing the value of others. Also-you’re out of soap in one of the bathrooms.
2 stars because they had a GHD, Thompson Fat Pad & clean mirrors

Source: Google

★ 4

Great gym. Nice squat / bench racks with quality bars. Would love a dedicated deadlift area, but I understand that space has to be used efficiently, and the foam mat does a fine job. I also wish the tricep dip machine was a lever type rather than a pulley type, but that’s very minor. Definitely recommend overall

Source: Google

★ 5

Source: Google

★ 5

New management has been an amazing asset to this facility. Aaron and the rest of the staff have made Anytime a welcoming community for all. Machines and bathrooms are always spotless. Great amenities like the Hydro Massage Chair and the eVolt Body Scanner. Thanks for turning this place around and for continuing to support my fitness journey.

Source: Google

★ 4

I love this gym, been going for years, Dion is amazing, he always welcomes you with a friendly hello and goodbye. He doesn’t hesitate to help with whatever equipment or workout you may be struggling with. Dion gives it such an amazing vibe and a fun place to work out. If it wasn’t for him, I don’t know if I would stay here. What an amazing asset to this business!!!

Source: Google

★ 1

Poor customer service.
Lady is very unwelcoming and had a nasty attitude to a potential customer asking questions.

Warning ⚠️.

Don't use this dirty gym.

Source: Google

★ 5

This is by far the best gym I have ever been to.
They make you feel welcome and are so positive and helpful.
The owner Aaron is absolutely wonderful. He will help you work on areas you'd like to improve, help make suggestions, and show you how the machines work. I swear he is there 24/7 and is super responsive. I cannot say better things about this gym.
Go to anytime fitness in Rutland, VT you will not regret it.

Source: Google

★ 5

Best gym in Rutland! This place exceeded my expectations by so much. Aaron (the new owner) is creating a real community there, and clearly really cares about his people. It's so inspiring to see someone take such initiative with a franchise and give it the personal touch of a mom & pop business. Great vibes, great amenities, great community. Total hidden gem.

Source: Google

★ 5

I’ve been a member for a couple years now. Never had any issues with the place. Clean facilities, clean equipment, respectful AND helpful staff!! Even hooked my son up with a student discount, thank you!

Source: Google

★ 5

Aaron the new owner is amazing! The first day he took over the gym he changed out and repaired all the equipment that had been neglected by the old owner! Before you could never get ahold of anyone to answer any questions or concerns now every time I go there is a staff member or Aaron himself! He’s prior service and one of the best people we’ve meet since moving here to Rutland! He’s doing a damn good job cleaning up the mess he walked into and really turned things around! No bad things to say! Very clean too!

Source: Google

★ 5

Staff was very nice!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

I decided to check this place out and although the man at the desk was nice I felt the whole thing was too laid back. When I asked if someone shows me how to use the machine he simply said 'no, just follow the diagram on the machine and you'll be fine'.. I'm new to working out and I don't want to get hurt. There was no liability waiver to sign. I didn't feel comfortable. However, the machines looked like they were pretty new and taken care of.

Source: Google

★ 5

Source: Google

★ 1

Background music was offensive with foul language.

Source: Google

★ 5

Very good gym . Lots of stuff to do not over crowded.

Source: Google

★ 1

Never return phone calls or emails

Source: Google

★ 1

Nearly impossible to get a real person on the phone. No one ever returns your calls.

Source: Google

★ 5

the staff is awesome👏👏

Source: Google

★ 5

Clean, good people, lots of options.

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★ 5

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★ 4

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★ 5

Nice clean gym, awesome deal to be able to go when I have time!

Source: Google

★ 5

Source: Google

★ 4

Has free weights and you can deadlift. 2-3 am was my favorite time to go, no one is there.

Source: Google

★ 5

Very Clean...good job Mike!

Source: Google

★ 5

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★ 5

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★ 5

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★ 1

No one responds.

Source: Google

★ 1

DON'T USE Anytime Fitness THEIR A BIG SCAM OF A GYM! YOU CAN'T EVEN CANCEL YOUR GYM MEMBERSHIP UNLESS YOU GET SERIOUSLY INJURED OR FALL ILL OR MOVE OUT OF STATE!!!

Source: Google

★ 4

Source: Google