★ 2

Can someone explain to me the logic behind locking the doors 30+ minutes before closing and denying entry to members? If the facility closes at ten then you should be able to get in as long as you're not being inconsiderate and trying to take a shower so that you end up leaving well after 10 o’clock. There are signs posted in the gym that the shower is closed at 9:45 anyways so I’m not so sure why you would need to lock the door so it’s exit only after 9:30. Otherwise, just say the facility is closed at 9:30 and not 10:00.

I understand respecting the employees and their time to make sure that they can go home on time but if the club's nembers are leaving appropriately i fail to see what the purpose of this policy is. It's doubly frustrating when you see other members still walking out of the facility and others continuing their workout. I haven't seen this policy enacted at other acac locations or any other gym in general so I'm struggling to understand the value of this policy other than to deny members access.

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★ 5

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★ 5

Tommy made this experience everything I wanted it to be! He was super informative and was very helpful in telling me about all the amenities! Highly recommend that you find him if you have any questions!

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★ 1

We got kicked out because we were underage, they made us sign papers , they wasted our time, and then at the end they rudely disrespected us. We planned to get a subscription with our parents but after that we don’t recommend anyone to go there.

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★ 5

Alex at ACAC Short Pump is a wonderful manager. He always greets members warmly, checks in to make sure everyone is taken care of, and keeps everything running smoothly. He’s truly the right person for this position — calm, professional, and caring.

The coaches at ACAC are also fantastic — Sandra , Laura, Joy, Prya , Stephanie, Chip, and so many others. Each one brings something special to their classes. I love the energy, encouragement, and positivity they share every time.

ACAC Short Pump is such a welcoming, motivating place, and the staff make all the difference.

Salwa S

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★ 3

I was told that they have pickle ball courts but it’s all squash and they don’t even have pickle ball as an option on ACAC app under reservation. Recommendation: start scheduling pickle ball open play slots for members.

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★ 1

Pretty unfriendly and mean mgt. Place could use a good cleaning from top to bottom. Staff turnover seems rather alarming and high.

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★ 5

As a new member, I immediately felt welcome from my first tour with Kris. The atmosphere is friendly, professional and encouraging. Mike in membership made the process of joining a total breeze, Ruth has been helpful learning about the recovery area and E-gym and Jill went above and beyond to help me with an unrelated issue. Add to this the social benefits and rooftop area with events and you realize the value far exceeds to cost of membership. I can highly recommend ACAC for your health & wellness needs!

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★ 1

Men's locker room smells like it never gets cleaned
Broken water fountain
Cramped cycle studio
Uneven floor in squat rack area

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★ 1

I was A member here for a few years and can say that they are a gym of smoke and mirrors. The sauna is in disrepair. Steam room is broken lot... the equipment is of the lowest level compared to other gyms that purport to be of a high caliber such as lifetime fitness. They are nowhere near this. Their management is incompetent and they do have cockroach issues. Also, due to management incompetence, the staff is very lackluster at best which leads to inferior results with maintaining their facilities. I would recommend any other gym in the area.

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★ 1

Why fill out a survey if no one is going to get back to you with your concerns?

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★ 2

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★ 1

This pops up when you search for free pickleball corts in Richmond and from what it looks like, this place is most definitely not free to access. It's pretty misleading that they put themselves in the category of having a free pickleball court. Very dishonest of this facility.

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★ 2

The gym itself is wonderful. Great equipment and facilities however the sales experience was quite uncomfortable for me... Not only was some of the commentary inappropriate but it was extremely pushy and rushed, in addition there was an ample amount if information withheld during the pitch. I would feel much more comfortable signing up with an adequately trained sales team.

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★ 1

Wretched.

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★ 5

Me and my fiance stopped in to try a guest pass, to see what this place offered. It was very quiet, and relaxing place.

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★ 5

ACAC at Short Pump is great place to get fit and find better personal wellness. Friendly staff are always available to provide assistance. Clean, modern equipment is set in a spacious environment for member comfort. Some other highlights include: Kid Zone for child enrichment during your workout/swim/class (up to 2.5 hrs); Rooftop pool with cafe for fresh hot food, smoothies, and more(+18, member exclusive); A plethora of experienced trainers to help you reach your desired health goals; Indoor pool on first floor.

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★ 1

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★ 5

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★ 5

We go here for swim lessons and have always been pleased by the friendly and helpful staff, cleanliness of the pools and changing areas, and lack of crowds.

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★ 3

In the past few years, the quality declined. For me as an average gym goer doing mostly cardio, the recent renovations were a major step backward for both equipment availability and the overall layout. I tried many classes and didn't find them as good as other gyms in the area. The standout for me is the excellent child watch and kids' programming which they offer both during workouts and for parents' nights out.

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★ 5

I love ACAC! I don't have to bring my own towels. The equipment remains updated. The pools, the saunas, the courts...😍 All locations have their own personality and are absolutely wonderful 😊

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★ 5

Amazing just amazing

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★ 1

Love the gym, but the front desk is awful. For some reason they always have an attitude and feel entitled. Do better.

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★ 5

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★ 5

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★ 2

The weekend child care hours are garbage

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★ 4

Good equipment. Good classes. Okay customer service. Facilities are quite nice for the money.. overall I highly recommend

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★ 5

Best gym in RIC.

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★ 5

I love ACAC the facility is clean and the staff is great.

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★ 1

Just stopped by looking for information on membership plans. One of the guys at the counter pretended that he did not understand me, then just turned away in a most disrespectful way. At least the second guy tried to help. I guess this place doesn’t appreciate “everyone’s” business. Will try somewhere else.

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★ 5

Easily the best network of clubs in the area. I’ve been a member of Golds, Crunch, Anytime Fitness, and YMCA and none of them can compare. Ever since the renovations a couple years ago to make the gym floor more “lifter friendly” and with the addition of the recovery area it’s the best value ever if you are someone who stays consistent and wants to enjoy high end amenities while you do so. The rooftop pool (while I don’t use it often) is a robust addition that makes for a social and relaxing setting for members to get to know one another and enjoy a hard earned beverage (or two). The kids club is BY FAR the best in the region and our son loves it. Neither my wife nor myself take any of the classes but with 3 classrooms, a spin room, and squash offerings we know we could try anything under the sun if we wanted. Not to mention the near literal water park at the Midlothian location for the summer time.

TLDR; if you have worked hard and want a place that represents your consistent hard work with high end equipment, a variety of ways to get and stay in shape, in a clean and “just crowded enough” environment, then look no further.

($180/mo 2 Adults/1 Child)

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★ 3

I currently live in Atlanta. I decided to give ACAC a free trial run as I was looking to join a new gym for my monthly visits to Virginia.

Let me say. The gym is absolutely amazing. I have no complaints about the gym only the people in the gym. As a young black woman, today I felt targeted and bullied which is very disheartening.

While relaxing in the sauna,
I was sending a very important business text and email to a client. An older lady aggressively directed me to get off of my phone. I respectfully told her no because I was handling business. She tells me if I want to be on my phone I can build my own sauna in my house then makes a disturbing joke about taking pictures of kids in the pool which is a story for a different day.
I was not taking pictures or bothering anyone around me. Just sending a text.

As I’m still typing, she then says she’s going to tell on me to the front desk if I don’t put my phone down. I told her that’s fine and she can do as she pleases.
She leaves the sauna, goes to the front desk and comes back with an employee.
At this point I’m extremely agitated but still being calm and respectful.

The employee explained they have a no phone policy in the locker room which I understand for privacy. I stated I understood the rules and will follow but this lady was causing a relaxing self care day to be very unpleasant for me. As I’m speaking to the employee about my experience, the lady very rudely starts to chime into my conversation..
At this point, my respect has gone out of the window.
After speaking my mind, very anxious I decided to remove myself and leave the sauna..

As I’m packing up, The employee walks the lady out of the sauna. My locker was beside hers unfortunately but atp I am minding my business on the phone with a friend to calm me down from the situation.
While I am on the phone, she is listening to my conversation and complaining to the employee of my choice of words because I called her miserable. Simply stating the obvious.

Thankfully the employee didn’t bother me further but this experience sadly has me hesitant on becoming a member. I was VERY excited to join but paying $100 to be treated this way by a current member on my second day is very off putting.

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★ 5

Хорошее место. Уютно. Хорошая паровая сауна большая джакузи и уютно в самом тренажерном зале

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★ 5

ACAC Short Pump is important to my physical and mental health. Great staff and trainers!!!!

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★ 5

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★ 5

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★ 5

I get a day pass every time I am visiting family in the area. Fantastic and well equipped gym. Super friendly staff and towels are included as well. Equipment and weights are in fantastic shape. Day pass is fairly priced as well. Can highly recommend coming here. I will definitely be back.

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★ 2

Main reason to come to ACAC was for swim lessons for my son (I mentioned this to the membership person as well) which have never been going well for last 2 months. No lesson in the first 2 weeks of November and now again no lessons for 2 weeks. Very difficult to find a convenient time. Not sure if there are enough instructors. ACAC does not really seem to be a place for swim lessons. Poor communication by the swim instructor and even worse by the aquatic director (leading by example). Most people at ACAC seem to be part-time workers who are not really interested in their work but to just get by the day or get to their paychecks. Very bad picture to a new member.
Men's shower stinks, soap scum, hair fairly common to see. Need better bathroom maintenance. They charge high fees and do not keep up to it.

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★ 5

I went here once when I was younger and went back for a membership because of the stellar programs. Safe to say I do not regret it. The staff is polite and helpful, the people are respectful and just as helpful as staff, and everything is perfectly clean. If you need a gym, ACAC will do better than the rest.

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★ 5

the staff is amazing!! 👏top notch facility with everything you need

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★ 5

Best gym in Richmond! Been attending a little over 2 years now. My membership here is easily one of the best uses of my money.

Membership is pricey vs. other local options. But the gym is well-equipped, clean, organized, and well-staffed.

I'm working in Williamsburg, VA and I still use this gym because I haven't found something on par with it yet.

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★ 5

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★ 4

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★ 5

I love coming here! Great place to unwind and get back on track with your health!

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★ 5

This is much more than a Gym, it’s a beautiful health club with a high caliber staff that has very little turnover. It might be expensive for a gym but it’s an awesome value for a health club.

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★ 3

Lots of good things. The equipment is in good shape and the place is huge - although there are large sections that seem like mostly wasted space. The free weight equipment is nice but the footprint is small. The staff is nice. The men’s showers are disgusting. I’ve seen rags left in the showers, weird amounts of hair in the drains, snot rockets on the walls, water bottles left behind, and band aids. There’s soap scum build up, and the steam room smells like mold. It says to me the area isn’t cleaned well enough or often enough, and other members aren’t respectful. Once a day cleaning in a busy facility like this is obviously not enough.

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★ 5

I can walk to ACAC ! I love this gym , they have a PREP program for people who are injured or coming back from an illness. They have warm and cool pools . All kinds of classes and great instructors.

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★ 5

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★ 5

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★ 5

Love the facility, it's so nice and plenty of equipment. The locker room is great with the sauna and everything right inside. Very clean facilities. All the staff is extremely pleasant and helpful. Cannot say not about them! My man Zack always went out of his way to accommodate me.

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★ 5

Definitely an upscale fitness center 💪 and would highly recommend!

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★ 5

I love this gym.

It is clean, beautiful and packed him new equipment. It has a huge indoor pool and lovely rooftop bar with pool. There is a large variety of classes and has a great atmosphere.

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★ 5

ACAC Short Pump is my Happy Place! It’s CLEAN and the staff is very friendly and helpful. I look forward to working out there 3 times a week!

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★ 1

They allow people to walk around gym with bare dirty fungus feat. It’s disgusting!

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★ 5

This is a great gym in the Short Pump shopping area, which is conveniently located near my job. The facilities are modern and clean. The equipment is high quality and well maintained. Overall it's got a good layout so it doesn't feel too crowded most of the time that I go, and the staff are helpful and friendly.

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★ 1

Great place to view/tour. But the WORST gym experience of our lives. On our 1st and last day THREE worthless AC/AC trainers refused to help my wife due to her size-they just walked off and enjoyed the company of others. My wife went from 190lbs to 420lbs in 5 day’s from being in a drug induced coma due to double pneumonia and double bronchitis. Two woman trainers and one man trainer and not one of them could appreciate the survivor instinct and drive my 56 year old wife had nor her caregivers drive. I canceled membership on Day 1 but they kept entire joining fee. Pure deception.

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★ 1

Club or Circus? 3 weeks and waiting for swim INSTRUTOR to reply me back. Inform member service couple of time with no luck.

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★ 5

This club has all the equipment and facilities you need for a great workout. It is clean, bright and well laid out. Friendly and helpful staff!

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★ 5

Jonathan Snyder is my fitness instructor. His vast knowledge of physiology and efficient training methods in concert with his nutrition advice has helped me loose 50 pounds in 3 months. He has a great ability to get more out of me than I could do on my own. 5 stars all the way.

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★ 5

Great, friendly and knowledgeable staff. Clean, well-maintained, up-to-date equipment and facilities.

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★ 5

ACAC top 100 gyms in the nation.

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★ 5

Excellent facilities, staff and members! Always clean and communication is great for keeping up with happenings!

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★ 1

Never mind.

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★ 5

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★ 2

I was disappointed to learn that my membership rate increased in March by almost 20% - the 3rd increase since 2021. I understand that everything is more expensive now, but the benefits no longer outweighed the cost, and I canceled my membership. Some areas of the gym are in desperate need of maintenance- especially the rooftop pool area. To add insult to injury, a friend who has the exact same membership as I do (we joined on the same day) - her membership rate did not increase. What gives?

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★ 5

Great gym everyone is so friendly. I strongly recommend Chris Metzger for personal trainer. You will get into shape the right way. He is awesome. Thank you, Sal

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★ 5

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★ 2

I was talked to so rudely by a trainer, I did not even know. I rarely post a review, but this memory will be with me for a long time. I was humiliated and I am 73 years old.

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★ 5

Excelente lugar para entrenar.

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★ 5

Super clean and well taken care of, I love their pool and it was very easy to get a membership because the staff answered all my questions and helped me get on board when I was ready. I haven’t gone for long but I have nothing but good things to say about this place so far. I toured it with my mom awhile back (years ago), and ACAC never left my mind. I knew this was the gym I wanted to go to when it’s in my price range and when it finally was I was not let down. The facility was just as clean and upkept as I remembered it and there are so many classes you can take at all times of the day (yoga, barre, ride).

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★ 5

Great facility and kind staff. They made the process of signing up for a membership simple and stress-free.

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★ 1

Disappointed with the cancellation policy. Charged $100 for the pleasure of cancelling my membership although it clearly took only a minute. Would not recommend unless you enjoy wasting your money.

Edit following owner response: Gym contracts are everyone's least favorite part of a gym membership and exist only to make money, not improve your fitness experience. Mea culpa, but this doesn't change my review. I'd recommend people look elsewhere for their exercise needs.

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★ 5

Great gym!

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★ 5

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★ 5

Awesome gym and staffs.

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★ 3

5 stars for instructors. Classes are amazing, no question.

3 stars for front desk that never cares who comes in and out of the building - literally, they can barely muster the enthusiasm for a “hello” or “thank you”

0 stars for the app. It’s like using bunny ears to get a connection on your television from 1960. It’s crazy how bad it is.

Notable mentions: swim lanes - always booked with private instructors rarely available for members. There will be no Michael Phelps in the making for this location.

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★ 1

Got a really nasty ear infection swimming here, I would choose anywhere else

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★ 5

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★ 5

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★ 5

I love the people and awesome facilities at ACAC! We have a wonderful community here getting after it! I love the new renovations, the pool, the long-tenured staff and the 5am openings!

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★ 5

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★ 5

My family and I belong to the ymca too and it's about the same price.
The AcAc has much better equipment and is meticulously, clean.
Programs for kids are outstanding and the Cafe is very great.
It's always a pleasant experience here.
Very clean, up to date on equipment and like going to a spa.

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★ 5

Love this place you just want to go, I feel sad when I can't

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★ 5

Great squash session, in a full facility sports club. Love the roof top pool and cafe.

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★ 5

My favorite place! Love the classes and instructors, the rooftop , all of it- huge and happy part of my life

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★ 3

Gym experience is hard to get use to. Very limited exercise for anyone trying to go serious. A lot more aerobic exercises than anything else.

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★ 5

Great facility and amenities. High cost but great if you'll use it enough.

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★ 5

Best gym in the Richmond area! Beautiful facilities, amazing classes and staff and regular events. A community and lifestyle!

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★ 2

The ONLY reason this pseudo "luxury" gym gets 2 stars is because of the amenities it offers. The reason it doesn't get more stars is due to the fact that such amenities are usually closed early or unavailable to members during posted hours. Also because of the laxidasical attitude of the employees due to poor management and lack of upkeep of the gym facilities.
This gym closes the pool 15 minutes earlier than closing time to allow the staff to clean. They allow the lifeguards to clean the pool while people are swimming laps then yell at members for swimming. Tonight they closed the hot tub half an hour early to add chemicals and water and kicked members out of the hot tub to do so.
There is black mold on the seal to the shower. They advertise a steam room... but there is only one in the men's room. I almost got hit in the head with a racquetball in the pool that the lifeguard was bouncing around on the pool deck.
I could go on and on but please save your money as this gym is a joke of an establishment.

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★ 5

I love spend my time there with my kids in warm pool and hot Jacuzzi. Also they have so much fun in the kids area it’s so clean and net when I leave them to go to gym or yoga class they really enjoy there.

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★ 5

This is the best place on the planet. This club cured me of the depression that appeared after the war in my country Ukraine. Thanks to the people who work here!

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★ 2

I really wish they would higher older people like (retired vets) instead of teenagers and young adults under the age of 25. Here's why. The people at this ACAC has horrible customer service skills when it comes to alerting the members of new rules, issues that happened that day, pool closures, pool cleanings, etc.
For example, an older man happened to be in the pool one day when the pool had to be closed. He had no idea the pool was being closed he was just in the pool like he normally is everyday on the rooftop. The young girl closed the pool and did not tell the man to get out of the pool, as she puts up the pool closed sign up. Later, she saw the man in the pool and goes over to the gentleman and with an attitude tells him, he needs to get out of the pool (as if he had gotten in the pool after she put the sign up.) Had she just paid attention when she was walking out she would have saw the man in the pool before she closed it. Either way, the way she approached a man was unacceptable. But I don't think he complained. I just feel when we adults are on the rooftop and we are doing something wrong the staff should pull us to the side and talk to us instead of embarrassing us in front of everybody and talking to us like children. And some of the managers on the rooftop are guilty as well. So their managers need to talk to them. Maybe you shouldn't be a manager if you don't have good customer service skills. Stop talking to adults as if they are children. Pull the adult over to the side and talk to them if you see someone doing something wrong. If they're in the hot tub and you see they're doing something wrong ask them can they please get out of the hot tub and speak with you as opposed to walking over to the hot tub and yelling over all the hot tub noise the rule you want implemented. Get it together people we pay too much money to come here for you to treat us like children and disrespect us. And stop changing the rules for your personal preference. I'm ready to end my membership and find me somewhere else to go I'm sure there are other places here with hot tubs.

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★ 1

Not aworth, very crowded all the time.
Even after paying money for 1:1 coaching, you will not get timely scheduling... absolutely not worth

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★ 5

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★ 1

They roll dice to figure out your monthly payment.

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★ 5

Great gym

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★ 5

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★ 5

Has many excellent health and exercise options for all ages and levels ofphysical fitness

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★ 4

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★ 2

Child care is usually understaffed, especially on weekends during scheduled classes. Because they're understaffed they do not usually open the upstairs for the older kids and make all of the kids play together no matter their age. My 22-month-old came home saying "God Damnit" after his morning in the kids zone from his father taking him. It's inappropriate and not enough RESPONSIBLE eyeballs on the younger kids (the teenage staff stares at their phones and doesn't have them put away like they should). When my son was younger I found him sitting in a walker in the corner in a poopy diaper with kids touching his face and giving him Cheerios at only 5 months old. His father has continued to not follow our court order and they know he's not supposed to be there. Join another gym if you need reliable childcare that is appropriately staffed. Staff turnover - You don't really know anyone who's in charge of your child's safety and well-being.

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★ 1

The manager needs to have a serious conversation with the employees on the 4th floor (rooftop). Last week I was trying to buy a smoothie, but the employees were having a conversation and they didn’t pay attention to me until their conversation was done even though I was literally standing there at the front desk waiting for them for a long time. And last night I was getting ready to get in the rooftop pool and the employee stopped me and accused me and my mom of being too young (under 18!!) even though I’m a grown 21 years old girl and my mom is 35. I had my license on me to prove it but she was really disrespectful and her eyes were literally popping out of her head and I could tell she kicked me out for personal reasons. This is not the way of costumer service. Employees are not supposed bring their personal feelings to work weather that’s racism or just out of pure jealousy.

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★ 3

I’ve been a member of ACAC Short Pump for nearly 2 years. I work out there 5-7days a week. The gym has been undergoing renovation for a few weeks. A couple days ago, I learned that as part of the renovation, they are doing away with the track altogether. I and many other members use the track regularly. It has been a major asset I’ve valued. I heard through another member, this decision was not made on the local level. Certainly, members were never surveyed about what aspects of the gym we prioritize or what changes we’d like to see, as part of the renovation. Also, the central part of the main floor, where weight machines reside, looks narrower. Where did that space go? It looks like the final footprint, unless I’m mistaken. These two changes alone are downgrades in spite of the expected new, improved equipment. Disappointing.

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★ 5

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★ 5

Not a big fan of the staff in the front desk. Aiden at the rooftop bar is amazing! He did a fabulous job. Also not a fan of trying to get a new membership here because I tried several times to get in contact with someone. I got my membership through midlothian as it was more friendly but I LOVE the facility, the group classes. The rooftop pools are always crowded but they have a great indoor pool and jacuzzi which is open close till 8:45 (now time changes apply) and their locker rooms are also great. Clean facility. The trainers are friendly and very nice.

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★ 5

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★ 5

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★ 5

I uploaded pictures from both the midlo and short pump locations.

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★ 5

Tremendous gym with all the amenities and extremely nice staff.

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★ 5

Great gym with everything you could possibly want from a fitness center. From the roof top hot tub and cafe to the indoor track and lap pool, ACAC has it all!

Friendly staff, spa like locker rooms, and all the equipment and classes you could dream of. The club itself is expansive with beautiful views from every floor. Sunrise yoga on the rooftop is particularly stunning.

And don't forget the waterpark at the sister location in Midlothian!

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★ 5

Absolutely love this facility! From the overall cleanliness to the fantastic classes offered, this gym has quickly become a favorite of mine. I highly recommend Short Pump's ACAC to anyone in the Henrico area, and I am thankful to have such a great fitness center so close to home.

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★ 5

Very well maintained neat and clean swimming as well as activity Equipments. Trainers are having very good knowledge of kids swim.

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★ 5

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★ 5

ACAC I truly enjoy being a member here. It’s an upscale gym. The staff is always welcoming and accommodating, including the front desk. Over the years, the classes and it’s accessibility has improved. I like the variety. Additionally, my personal trainer Michael is absolutely excellent and I can be a tough critic, but realistic since I represent excellence. He’s high energy, good attitude always, pays attention to form and pushes me. He loves his job. He give a great experience as well since I would presume most members are generally well to do and have certain expectations. I’m a person that doesn’t mind giving credit where it’s due. I would have to agree with another commenter that there’s a lot of cardio and a need for more variety in equipment. No place would be perfection, but ACAC does well and it seems like they care about member feedback.

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★ 5

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★ 5

Clean and friendly!

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★ 5

Pool of the roof In the off-season. I'm excited for summer ☀️

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★ 5

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★ 5

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★ 5

Great facility and great staff here - tons of great classes and a lot of amenities and equipment. Highly recommend this place!

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★ 5

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★ 5

I love that place, people are really friendly and the classes are really good. When you go there you feel like you are in a club with the pools and the rooftop and the outdoor jacuzzi and pool, Is just very nice.

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★ 5

I recently started going to ACAC gym, and I have to say, I'm impressed. The gym is always impeccably clean, which is especially important these days. The staff at the front desk is incredibly friendly and always willing to help with whatever I need, whether it's signing up for a new class or just finding a piece of equipment.

The personal trainers are also top-notch. They are knowledgeable, friendly, and always happy to offer advice or answer questions. I appreciate that they take the time to get to know me and my fitness goals, so I feel like I'm getting personalized attention and guidance.

One of the things I love about ACAC is that the equipment is never crowded. I never have to wait for a machine or feel like I'm competing with other gym-goers for space. It's a really great feeling to be able to focus on my workout without distractions or interruptions.

Overall, I would highly recommend ACAC gym to anyone looking for a clean, friendly, and welcoming environment to work out in. The staff and facilities are top-notch, and I always leave feeling motivated and energized.

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★ 5

IT WAS FINE, good Workout 👍.Got to keep going 💪.

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★ 5

Told to put a shirt on after I oiled up? Come on.

A lot of jealous onlookers. I work hard for my 8 pack and at 63 years old, I look BETTER than most of the soy'd up 20 somethings trying to get a pump. Listen - it's simple, you need more animal protein. I was shocked about being asked to put on my shirt, seeing how the bartender compliments me often at the pool on the roof, but it is what it is.

Great complex, friendly staff, just soy'd up with wannabes who are in the company of greatness - understandable, I guess.

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★ 5

Amazing place. The entire team is wonderful.

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★ 5

Excellent facility, excellent staff.

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★ 5

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★ 5

I love it and the employees are so nice and Tj along with the rest of the team are great.Its always clean and towels are always stacked along with the facility being spotless which means a great deal to me because it let's me know they take pride in what they do.

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★ 5

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★ 4

Loved this multi-storied gym with lots of amenities & fun. You'll absolutely love being here, spending many hours. Everything seems to be perfect but the only drawback I feel is the cost, For singles it costs around $90 per month & for couples it is $125, so decide accordingly. I had full plans to join but cancelled at the last moment when they told about subscription charge.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great gym! Everything I need is in one building with friendly staff and great classes.

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★ 5

I started my 3 day trial this week and I am in awe. I’m testing every single gym in the area, AmFam, ACAC, PF, Golds, burn, orange theory, are all ones that I’ve tried in the past month or so. I’ve gotta say ACAC really blew me away. I did a group fitness class with John and I was laughing the entire time - he helped me with form and I was exhausted by the end. Then I sat down with Lisa in sales a truly had such a fun time chatting. She’s a gem for this place. She didn’t try to sell me but she seemed incredibly confident that they were the best option in RVA, which made me want to join even more. Sure - pricing is steep in comparison to the neighbors. But I want a gym that I’m excited to go to, and this place is top tier. If I look forward to going to the gym, that’s worth every cent - I’ll update at the end of my trial in case anything changes - but so far so great ACAC!

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★ 5

Good place to stay fit.

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★ 3

Very clean nice and well equipped. Employees are very friendly and helpful
BUT
I don’t know why they always have a problem with AC (it’s freezing) I talked to front desk more than 3 times nothing changed. I think outside is warmer then inside in (end of) December.

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★ 5

Nice and clean and has everything you need.

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★ 4

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★ 5

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★ 5

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★ 5

I love the staff here because they make me feel better and happy that I came. I’m getting stronger every day and enjoying my time spent here each week. Thank you for your kindness and patience with me!

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★ 3

I would love to give this gym a 5 star review because there’s no denying this is a nice gym with incomparable amenities. That being said, there is just not enough exercise equipment, and an over abundance of cardio equipment. It’s really difficult to get through an entire workout routine when you’re having to compete to use equipment and wait for others to use the ONE piece of equipment you want to use. I’ve never in my life had to wait so long to finish a workout. My suggestion would be to reduce half the cardio equipment and add more lifting equipment, more free weights, more squat bars, more than ONE of almost every machine!!!!! For the cost of a family membership, and I’m sure more than 5,000 members, I’m sure the gym can afford it.

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★ 5

The perfect fitness & wellness center. All the best equipment and everything you need to have a great exercise experience!

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★ 3

Great air and good amenities but weight section is severely lacking at every ACAC I have gone too. I really wish they focused more on resistance training with platforms for deadlifts, and more squat racks. Midlo has this same issue.

Edit: I dont understand what you mean by moving to functional exercises . Resistance training is increasing in popularity and all ACACs still have their cardio section dwarf the Resistance training area.

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★ 1

They have nasty staff. They are so rude. Especially the front desk. Won’t be back.

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★ 5

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★ 5

Lots of very rude old people, but great gym otherwise. Obviously the old people problem isn't their fault. Definitely check this gym out if you're a serious lifter. There's a few juice fiend IFBB material members that lift here.

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★ 4

- Single membership is $100 enrollment, $49 processing fee, and $82 a month

- Couple membership is $150 enrollment, $49 processing fee, and $125 a month

- Family membership is $200 enrollment, $49 processing fee, and $146 a month

The membership is a 12 month agreement, that can be frozen for medical or travel. You may also cancel for $25 if you relocate before the end of the 12 months.

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★ 5

Friendly staff, very clean, nice atmosphere, all the people are ok.

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★ 5

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★ 5

Nice place great people

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★ 5

good!

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★ 5

What can I say? It's my main gym. Aquatics facilities rock. Always clean, nice staff, I hear the trainers/classes are excellent. Rooftop pool downtown is one of a kind. Hot tub at both Downtown and Albemarle Square are about perfect. Always smiling faces when you walk in. Love the place ❤️

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★ 5

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★ 5

New gym goer like first time in life besides school new lol awesome place, was nervous at first about judgements but everyone has been super nice & I love that it’s not overwhelming-ly busy in the mornings! A lot of open space so you feel comfortable being around others and they do an A plus job keeping it cleaning as well as making sure members keep it clean as well. Thanks ACAC! Just would love a tanning bed! 😁

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★ 3

The gym itself is beautiful but the staff are unresponsive most of the time.

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★ 5

Awesome gym superb facility and even better staff

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★ 5

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★ 5

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★ 3

So, I don’t have a ton of experience lifting weights but I thought it was a normal thing to ask someone to allow me to “work in” a set, especially if the person had been sitting on the machine for 10 minutes, taking about 3 minutes in between sets. I mean, there are stickers on the machines giving people that polite reminder. You would have thought I asked his girlfriend to dance! What a look!! Okay, I get it. I won’t ask. Go ahead and take your 12 minute visit with the machine.

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★ 2

The gym is OK but some of the reviews here are accurate in that it is not worth the money. Very little in terms of lifting equipment and it's small.

Further, I went in to pay for a one-month membership genuinely wanting to find out if I have the bandwidth to re-join a gym after we recently had a child and Mike Battle not only failed to listen to anything I had to say, but continued to try to get me to sign up for a one-year membership until I had to flat say the words, "I am not joining today."

When I asked to sign up for a three day pass he said they don't have one until I pulled it up on my phone. He then told me I can't use it because I'm from out of town despite the fact that I had just told him we moved from West Broad Village to a house nearby. He clearly was not listening. There is a reason you're down 50% membership post-covid and have not regained those people. The PR-type responses you are providing to reviews here reflect the same lack of understanding that has many people frustrated.

I used to work in sales at LA Fitness and was a 15-year member of Lifetime Fitness. This gym lacks in several areas including sales skills and amenities. I was told they themselves as a "smaller Lifetime" but that is simply not the case. If Lifetime actually comes to Richmond, acac will be out of luck.

I found American Family Fitness to be better in terms of the gym and the staff. Straightforward and no games.

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★ 4

It's a gym. It's a really nice gym with 4 floors of equipment and a kids zone. All of my interactions with the staff and trainers have been great, and they have bent over backwards to accommodate any problems I have had.

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★ 5

This place is so very clean..pristine..staff is very polite

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★ 1

They are super unresponsive. They don't honor their promises and don't value customer time. My husband and I decided to register after their 3-day trial period. On Feb 1st we went to register and we were hoping to start the same day. They told us that we can't register because we don't have an appointment. They asked for our phone number and said someone in their membership team will reach out in the next 48 hours. No one called. After a few days, I called back hoping to set an appointment for registration. They asked for my phone number again and promised that someone would call the next morning. No one called!!! After a few days, I decided to email the membership advisor who signed us up for the 3-day trail. I assumed they would be more responsive to emails. Nope! In sum, I have tried multiple times to reach them and sign-up in-person, over the phone, and by email and I haven't been successful. It's time to move on!

Update: I appreciate you responding to my review. This is the first time I have received a response from ACAC in a month. Just to make a few things clear: 1) How can your emails not go through when I receive multiple emails a day in that account (Google's notification of your response being one of them), 2) If the membership team has called me 5 times, how come I've never received the calls or a voice mail? Again, I appreciate your response, but I have a hard time accepting they have reached out to me several times.

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★ 5

It's a nice gym. It's clean and staff is polite. They have sauna, two hot tubs . Pools are open throughout the year although covid restriction might affect the duration you can avail the pool. It's a little bit pricey but I find it as more of health club. They have trainers focused on helping improve your health.

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★ 4

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★ 5

Mike gave us an excellent tour and explained all the available amenities.

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

ACAC Short Pump is an excellent gym. It is always clean and safe for everyone. From swimming to personal training to enjoying friends at Pickle Ball games there is a lot that ACAC offers at the Short Pump location. It truly is an atmosphere of family and community.

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★ 4

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★ 5

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★ 5

I have been a member for over four years now and extremely satisfied with the entire experience. They have all of the equipment that you will need to keep in shape and all of it is well maintained. It costs double what you pay at "bargain" gyms, but you get what you pay for here and alot more. The year round indoor pools, rooftop pool, hot tubs, saunas, steamrooms and country club atmosphere is what sold me. The staff is always very helpful and pleasant. They always run two or three day trial specials so I urge you to check it out, you will see. There is a reason I have been a member here for nearly half a decade.

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★ 5

Nicest gym showers I've ever touched myself in

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Amazing place to get healthy! Short Pump is my fave location. I highly recommend working with one of their trainers. I was fortunate enough to connect with one who is excellent at working with "older" folks like me who have special physical fitness needs.

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★ 1

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★ 5

Great PREP program for individuals who need to start a workout program with great support. Great classes, clean, safe and fun place.

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★ 4

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★ 5

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★ 5

ACAC is fantastic, cleanest gym I have ever been to. You get what you pay for here with the services, pool and everyone is very nice. Will continue to come here for my fitness needs.

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★ 5

This gym is pricey. However, all the amenities included with membership definitely makes it worth it.

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★ 5

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★ 3

I enjoyed my time with ACAC during the time I held a membership. The facility is clean and most of the staff is friendly. I cancelled my membership only because I was moving out of the United States.

I called and cancelled my membership with ACAC due to the fact the I moved out of the country in August 2021, I was still receiving charges on my card and noticed in October 2021. Called ACAC and the "manager" essentially said sorry I don't have records and then refunded October's membership charge (which I appreciate) and stated "sorry you feel that way"- after I explained to him my situation. After being a customer at ACAC for years and even maintaining and paying my membership through the entire year of 2020 during COVID that makes me feel very slighted. I am not sure how they handle other issues, so I would get something in writing it you cancel your membership to ensure they do not keep charging you.

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★ 4

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★ 5

Love the rooftop smoothie bar, sundeck, pool, and hot tub indoor pools too. Squash courts an all the usual stuff. Workout and relax in the tub afterwards. Lovin it!

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★ 1

Gym is dirty, front desk staff is i knowledgeable, have been billed incorrectly twice now and was billed 2 extra months that I was not a member and every time you call to talk to someone about it they only have 1 person who can talk to you about it and they say they’re going to call back and never do for 3 days. DO NOT JOIN THIS GYM.

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★ 4

Edit: a good fitness club with a great pool.

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★ 5

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★ 5

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