American Family Fitness

Chester, 12201 S Chalkley Rd, Chester, VA 23831 | ★ 4.3 (344 Review)

📞 +1 804-748-4222

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Gym Fitness center Physical fitness program

About the Club

American Family Fitness Chester is a locally owned and operated company out of Richmond, VA dedicated to improving the physical and mental well being of our community. We offer state-of-the-art facilities and equipment and specialty services such as access to a full-time staff registered dietician, KidZone, café, personal training and a variety of group and aquatics classes. For more information, visit us!

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Reviews

K. Miller

★ 5

Source: Google

Chris Harvell

★ 4

No pool

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Liza Christina Pelaez

★ 5

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Michael Hendricks

★ 5

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Michael Brayboy

★ 5

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Gen

★ 1

I used to rate this gym 5 stars, but it’s gone downhill. Kids run around on the equipment with no one watching them — and if their parents are here, they must be far away. I saw the manager mention that kids 9–13 can use the equipment, but if that’s the case, will there be more staff to clean afterward? I watched two kids use almost eight machines in ten minutes. Guests use chalk and leave it everywhere. People set up tripods in the middle of the floor, and some even work out in the sauna or record in the locker rooms. Workers don’t seem to care and are on their phones. I hope they work on making this place feel professional and comfortable for all.

Source: Google

Cris Fontanez

★ 4

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Nick Layton

★ 1

Been going here for years and watched the quality of the gym decline due to horrible management. I canceled my membership here and will go to a different gym. While using out the remainder of my membership because they make you pay for at least 1 more month after cancelling, there are kids just running around the gym and playing of the equipment people are trying to use. When I told the guy at the front desk today, he shrugged me off and said there wasn’t anything he could/would do about it and pretty much acted like he didn’t care. I recommend golds or even planet over this terrible excuse for a gym.

Source: Google

Raheem Butcher

★ 5

A place where you can truly redeem yourself

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Martha George

★ 5

Very clean, spacious, great staff, pleasant atmosphere.
Nice selection of equipment.
Safe environment.

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Jackson Family Fellowship CWW 2020

★ 5

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Mara

★ 5

Friendliest gym ever...dude with the mustache who covers the front is so nice but they all make a point to say hi and bye. Other locations sometimes don't even acknowledge you are waiting to be scanned in. All this location needs is racquetball and pool and pickleball courts and a 1 mile indoor track and fight class and it will destroy the vcc and short pump location.

Source: Google

Laura Hilimire

★ 5

Helpful staff and nice facilities. I enjoyed going to the sauna at the end of my workout.

Source: Google

Markeith Carr

★ 5

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G.Rochel Gordon

★ 1

After nearly 2 decades, I received a call from management. I was told not to return to the gym because of repeat issues. I was totally confused. Yes, there were repeat incidents. However, in neither incident was I the aggressor. AND to add insult to injury, they refused to return the 209.95 I had on my account.

The 1st assault, I had to telephone the police because the staff stood right in front of the person, while she harassed me and did NOTHING! Even after telling staff, she kicked me in my lower back a week earlier.
BTW: nothing was done to this woman who assaulted and harassed me.

In the 2nd incident, a woman refused to allow me access to the diabled shower--which is the last shower stall. She emptied out her bags and had the contents spread across the floor strategically so you couldn't pass without her hitting her stuff with my mobility scooter. Again, there was no assistance; no management was in the building! The police had to be called because she also attacked the young man working the front desk.
BTW: To this day, no one from AFF has asked me what transpired.

After nearly 2 decades...

I see why all my elderly and disabled pool pals left AFF and are all at the YMCA.

YMCA is way more friendly and caring to these groups.

Source: Google

Art Colameco

★ 5

AmFam really exceeds my expectations. The facility is very clean and well maintained. The equipment is up to date and staff is regularly seen wiping down the machines. We are currently signed up for a personal trainer and would recommend.

Source: Google

The EverythingGuys

★ 1

This gym has fallen apart in the last year. Price is expensive, gym is always packed, machines randomly broken or have signs on them showing they can’t be used, sauna is dirty, among many other things. A lot of older/elderly people use this gym and if you go on your phone for 30 seconds between a set on a machine or if you’re on the machine for more than 5 minutes, they will come up to you and bother you for every set until they get the machine. The worst thing however is that recently the gym has started closing early and closing on random days of the week, without any notice at all. I’ve seen people show up to the gym at 6:50pm on a Thursday and they close at 7:00pm randomly when their hours say they close much later. On top of this, there is no refund or prorated membership cost even though they are closing on random days and not being available for their advertised time. I could definitely see this gym falling into the same category as Golds/Planet fitness in the next couple of months if management doesn’t find a way to stay open on advertised hours and limit the amount of people that are going to the gym, honestly if that means raising the pricing to make it inaccessible then they may have to do that because too many people go to this gym now.

Source: Google

Jas Rodriguez

★ 3

I’ve been wanting to write this review for a while, and after 3+ years and several gyms later, I’m finally getting around to it.

In short, this is the best gym you’ll get in THIS location.

Pros
• CLEANLINESS & PROFESSIONALISM: This is by far the CLEANEST gym I’ve been to, and it’s always well-kept. AMFAM—whether at this location or any other—has always been spotless! And yes, I’ve been to the Y and Gold’s Gym… disgusting! AMFAM, hands down, wins in this category.
• Space & Equipment Availability: Even during peak hours, there’s plenty of space, and multiple pieces of equipment are available to target the areas you want to work on. You’re never completely out of options.
• Helpful Staff: There’s always someone available to assist you or answer any questions.

Cons
• Pricing: It feels overpriced considering the gym’s smaller size compared to other AMFAM locations. I understand it’s a satellite location, but I wish there were an option for those who ONLY want to use THIS location, with other locations as an add-on.
• Childcare: When I brought my child, the childcare area was either understaffed (closing early) or completely closed due to no staff. I’ve only experienced this issue at THIS location.
• Equipment Maintenance: Some equipment has been worn down or broken over time. For the most part, they’ve addressed it, but it’s still something to keep in mind.
• Gym Etiquette: A lot of younger gym-goers sit on machines for long periods, texting between sets. I see this at other gyms too, but it’s particularly annoying here. I wish there were better ways to encourage people to move when they’re not actively using equipment.
• Cleaning Supplies: They used to provide cloths and sprays at every machine, then removed the cloths but kept the sprays. Now, even those are gone. Not sure what happened, but I wish they’d bring back a better system for wiping down equipment.

Other Gyms (For Comparison)

I didn’t want to embed these comments into my AMFAM review, but here’s how it compares to other gyms in the area:
• Gold’s Gym (Walmart Marketplace Location): I’m sorry, but NO. Yes, it’s open 24 hours, which I LOVE, but unless you’re going between 2–4 AM, it’s way too busy. The machines are filthy—I literally watched someone from the cleaning staff wipe a machine, and the water in the bucket was BROWN! Trash cans overflow, ventilation is dusty, and overall, it’s just nasty. I really tried because I wanted that 24/7 perk, but I couldn’t do it. I can only HOPE and dream that AMFAM gives us a 24-hour experience one day. That would even offset the fact that they’re small and don’t have a pool.
• Gold’s Gym (General): Yes, they have tons of equipment, but during regular peak hours (before/after work, after dinner, late evening), it’s PACKED. It honestly feels like a club from back in the day. You walk in, and there are women and young ladies just hanging around chatting and trying to get attention. It’s Club Gold’s for sure! And don’t get me started on the parking—it’s madness. People literally MAKE their own parking spots, blocking driving lanes just to avoid walking across neighboring parking lots.
• The Y: Even with renovations underway, the pool is nasty—paint chips everywhere, slime dripping from the pipes, everything looks worn and used. The locker rooms are old and grimy, the sauna door doesn’t even close properly, and it’s tiny! The workout area is cramped, but I can see that improving with renovations. The real issue? The staff. Either they flirt inappropriately, coaches ghost the classes you sign up for, or staff members give you attitude when you ask questions. I really tried to stick it out at both the Y and Gold’s, but I always ended up back at AMFAM.

If AMFAM had a pool, a court, and/or was open 24/7, the price would be completely justifiable. Other than that, it’s still the best option you’ll get in THIS area.

Oh, and yes, I’ve tried Burn—it’s amazing but just not my type of workout facility. But hey, whatever works for you!

Source: Google

Mitchell Rosenbloom

★ 1

I’ve been coming to this gym for a few years with my wife. We generally use the side room to do core exercises and we’re disappointed to see these rooms are now closed unless you buy personal training. When we signed up for this gym, we did it because these rooms offered more space and equipment for core exercises. Very disappointed and hope these rooms are re-opened for people who already pay a lot compared to other gyms for a membership here.

Source: Google

Sasha Wooding

★ 1

I have been a member here for years and loved it until recently they enacted a new policy closing off any of the side rooms to member use. When I joined this gym it was specifically because of some of the specialty equipment and space available for use. This new policy has made it so that there is not enough space and equipment for the current volume of members. It’s very disappointing to see this from what was such a great environment. Now there are members blocking walking paths whenever it’s busy due to there not being enough space. There is a shortage of equipment. It no longer is worth the monthly cost of a membership.

Source: Google

Matt Grosso

★ 4

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Chong Norton

★ 5

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Jon Parker

★ 4

Gym is nice. Staff is nice. They actually fix machines when they break (unlike other gyms). I like that I can also use other AFF gyms with my membership.

I hate that they only have 4 good treadmills (alpine runners), 5 when they are all working. They recently got a bunch of new treadmills but sadly they suck. Super basic. No decline, no TV/scenery screen. The original ones were so much nicer. They're always occupied by walkers, that could just as easily use the cheaper ones.

Source: Google

Chris Coffman

★ 5

Great atmosphere! Not a high pressure sales gym.

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Oscar Ocampo

★ 1

Carlos at Am Fam is very rude, and lacks customer service empathy. Would recommend him going through some appropriate training. Other staff is great, and have never given me any problems.

Source: Google

Joseph Ellsworth

★ 5

Best place to workout

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Paul Marretti

★ 5

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Kaylee Pecl

★ 3

Used to love it . All of a sudden the owner is too money hungry to open the full gym to people when I’m paying $65 a month to use an am fam with no pool to begin with now the studios are closed . Re open the studios and stop worrying about money

Source: Google

Aggie Cavender

★ 5

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JC RAM VIP

★ 5

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Carl Robertson

★ 4

I started about 4 weeks ago. I have a long way to go.
I know it won't be easy. If you go there yourself and be willing to work with me, I would appreciate it.
Overall, it's a good place.

Source: Google

BigBad Wolf

★ 3

Why does this facility continue to waste electricity everyday for by playing a TV that has been damaged and is unviewable for over a year? How hard is to get a ladder and unplug that unit or better yet, replace it?

Source: Google

Daniel McCloud

★ 4

Gym was always nice and clean, I was a member for the last 4 years, and the prices got a little high but for what it is the gym has always been good to me on a location level and Lisa the GM is very kind and works hard to make this gym feel safe and functional

Source: Google

Joshua Goodwin

★ 5

Best fitness club in Richmond, VA area

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Betty Ashby

★ 5

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Tom DiBenedetto

★ 5

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Al Taylor

★ 4

There is plenty of equipment, however some of it is dated. There is no pool, basketball court or whirlpool.

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John Branch (JB)

★ 4

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A. Green

★ 5

Seems like a nice place. Clean and large ...thanks to Dijon who helped us...very nice guy.

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Rachel

★ 4

The Chester location could definitely use some sprucing up. Overall a good club, but definitely starting to show it's age.

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J Felg

★ 4

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daniel nunez

★ 3

Are there Jacuzzi in this place?

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CALPERNIA GUSTUS

★ 5

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620Pat

★ 5

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Justis Knickerbocker

★ 5

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Marshall Barner

★ 5

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lyssa acosta

★ 5

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Block Route

★ 1

Manager is rude.
Bathrooms are insanitary.

Im canceling my membership

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Daniel

★ 1

Hours have been opening later and closing earlier.

Sauna needs deep cleaning.. Looks like mold

Source: Google

Mark Meyers

★ 1

Chester American Family Fitness needs work:
1. Lounge area chairs smell, should be replaced.
2. replace inoperable TVs (2ea), one hasn't been on for years.
3. Enforce gym standards (slippers in the gym????)

Source: Google

Mauricio Mendoza

★ 5

Always great to visit this gym, love their treadmills up 18% incline, clean facility, sauna is lit!
Kennedi at front desk is 🌟🌟🌟🌟🌟+

Source: Google

Thom Parynik

★ 4

Clean and nice facility.

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Henry Rodriguez

★ 5

This gym has everything I need

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Jamie Parker

★ 5

I like the morning kids club staff. I don't usually take my kids in the evening, but they seem to have a good time when I bring them in the morning. I feel like they really make an effort to make the kids comfortable. Kids are such a hard job and I am so appreciative when people take good care of my kids!

Source: Google

Andre Munoz

★ 5

Very great gym

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Sarai Rodriguez

★ 5

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Karla Smith

★ 5

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Dr Viral Amrutiya

★ 4

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Carlos Seminario

★ 5

Very well-distributed newer like equipment, awesome place well-ventilated, sauna and showers plus.

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Jeff McBee

★ 5

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Salt and pepper

★ 5

Love it

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Mark Mcqueen

★ 4

I love this location of American family fitness. Wish it was a little bit bigger for a pool But overall I always love the atmosphere in american family fitness

Source: Google

Mary Perez

★ 5

Dijon was an awesome guide for us as well as one of the managers both of them where so lovely and treat you like family !!! Thank You!!

Source: Google

Teresa Diaz

★ 3

I went to view the facility since it is closest to my home, but didn’t realize that they do not have the same amenities as the other location but you are paying the same price. I understand that I can use the other locations, but to me it doesn’t make sense to pay the same thing as someone who can go to their location near their home with a pool and basketball and more space for the same price. The staff member who took me around was nice though and overall it looked like a nice place besides the locker room which smelled really bad. I know it’s a gym but it didn’t seem like it was cleaned.

Source: Google

Artemis corazones

★ 1

Need have good receptionist in Spanish, that girl was very horrible💩😵

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C Parham

★ 5

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Peter Norman

★ 5

I started coming here because I wasn't getting results from riding my bicycle anymore. I felt stuck, and I felt like I was wasting time. I started training with Taylor a few months ago, and I'm getting amazing results. Taylor understands my goals and does a great job keeping me on track and always pushes me to go farther then I ever would on my own. Each session is unique, so it stays interesting, and I always feel like I'm learning something new. Taylor is a great motivator and she really cares about my progress, my form, and my safety. She catches my mistakes and corrects them before they become bad habits or wasted energy. I get the most out of the time I spend at amfamfit because of Taylor. Thanks!!! I also appreciate the convenient location, friendly staff, & the always clean and well maintained equipment.

Source: Google

Herman Bland

★ 5

Great gym. More than enough machines, weights etc so that you can usually get on the exact exercise you want (except the bicep curl machines, which are ALWAYS occupied *eye roll* 😅). If the station or equipment you need is occupied there is still almost always going to be something similar to use without feeling like you're compromising your workout. I used to be a member of the Y and this was a huge probelm at that gym. There's already an extremely limited amount of equipment, and inconsiderate members superset and camp. Theres also a huge problem with dropping weights, leaving plates racked, etc. Forget all that, AmFam all day.

Most of the members are nice, you have the usual mix. Staff has been great.

Source: Google

Sheila Gregory-Arnold

★ 5

Great workout, clean and friendly

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Bob Rorick

★ 5

Best gym in Richmond area. No waiting, plenty of equipment. Six months into membership, still the best!

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Darrell Smith

★ 4

Enjoy the friendly staff. Always willing to assist. Clean facility

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mark thompson

★ 5

Great fitness experience

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Alexander Mason

★ 3

Better than most gyms around. Decent range of equipment. Still suffers like most from filling the gym with life fitness/cybex machines which seem to be worse each new generation. It'd be nice to actually have a broader ranges of equipment and ask members what they really want.

Source: Google

Sherry Kornegay

★ 5

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chris karrmann

★ 5

Big thanks to my guy Tyler at the chester location for the guest pass while I’m visiting my cousin for the week

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Lamont W

★ 3

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Moti Zafrani

★ 5

Love this place very clean and staff are amazing!!

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Rebeca Wann

★ 5

Best gym in town! Lisa is awesome and so is her entire crew! Highly recommend!

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Stephanie Jackson

★ 5

My boyfriend is a member so I went as his guest. This gym has state of the art equipment for all your fitness needs. It's very clean and the staff is super friendly.

Source: Google

Ijima

★ 5

Great atmosphere and good people. Engaged staff and friendly gym members. Facilities are aleays clean and when equipments break down, they get fixed up within a couple of days to no more than one week.

Source: Google

D

★ 5

Clean gym with a large selection of machines and free weights. Very helpful staff and friendly attendees.

Source: Google

Victoria

★ 5

Love this gym. Will goes the extra mile by remembering guests names and checking them in before they can even give a fob. Lisa is a welcoming manager. The lady’s locker room is always clean!

Source: Google

Leo Salva

★ 5

I do love this gym me and my family are so happy 🙏🏻🙏🏻🙏🏻

Source: Google

Kevin Holder

★ 5

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Kristina Reasland

★ 4

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Teena Reese-Peacock

★ 1

I attend this gym with my accountability partner who is a member of AM Fam. I am a member of Planet fitness. We tend to go back and forth to each gym because there both different and have features we both like. However yesterday Am Fam decided that even though my accountability partner pays like 300 a month (she has a family package) she can only bring a guest once a month or you have too pay 20$ if you want to come more than once, this was explained by the rude gym attendant at the desk yesterday. I usually go with her twice a month the rest is at my gym as it's bigger. But why is it that with my gym I pay 25$ a month can bring a guest anytime and my friend pays 300$ a month and can bring a guest once a month that's ridiculous. Am fam may have a sauna and pools at some locations but there definitely too expensive and ride to guests.

Source: Google

Jennifer Bottoms

★ 5

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Kevin Savage

★ 5

Great place to workout.

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Holly Conklin

★ 5

Just had an extremely positive experience in the Chester facility. The staff was welcoming and the facility was clean and well kept. Tyler, the membership rep was accommodating and a pleasure to work with. I highly recommend visiting this location.

Source: Google

Carolyn Proctor

★ 1

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Steven Pastor

★ 4

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Felicia Wesley

★ 5

Great as always!!

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Ark meek Hunter

★ 5

Great place to workout with a variety of equipment and classes. Great staff and very clean.

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William Pittman

★ 5

Nice people nice place to work

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Jennifer Jones

★ 3

Lovely gym but too expensive. 5 times the price of Golds Gym. And the 2 programs they have for seniors are not covered by my insurance. Bummer. Since it is so much closer to home.

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Keam

★ 5

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Angie Vavra

★ 5

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Victoria Simmons

★ 5

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Mark Buteau

★ 5

Great staff, very clean facility and lots of different types of equipment.

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Michelle James

★ 5

Great place to workout

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Wilson Garcia

★ 5

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Jamie Sartin

★ 5

This is one of the most welcoming and inclusive gyms I have ever been involved in. Not only with the employees, although a greeting and small talk with jasper in the morning brightens my day, the members are very friendly. Facility is clean, and their is all types of equipment to work with for all different levels of fitness.

Source: Google

William Hedgepeth

★ 5

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LaVaniel

★ 4

I like American Family Fitness. As it's name implies, it's good for families. They offer day care, children's fitness, swimming, basketball, etc. They have a large selection of equipment and several different facilities. I typically visit any one of the three gyms on the Southside. Each one offers a slightly different experience.

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M H

★ 5

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RHADAMES FEB

★ 5

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Ewan 32

★ 1

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Austin Hebbe

★ 5

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Woodley Victor

★ 5

Awesome!

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Horace Pearson

★ 5

The thing I like about the fitness club is that their are six facilities throughout the Richmond area, so depending upon where you are in the greater Richmond area your membership is good. Love the classes and the app to sign up for the classes; step, cycling, aerobics, yoga etc. Plenty of fitness equipment (at all facilities) and if you can't get in shape there, you just didn't try hard enough. Can be pricey but great place to meet others that are fitness enthusiasts. Not a muscle bound, hard-core gym but a place where you can feels comfortable working out.

Source: Google

Maddie Hudson

★ 5

Love the gym the staff is very professional and friendly . Definitely recommend

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Christopher Duff-Porter

★ 4

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Tammy Nesbit

★ 5

Clean, staff is nice.

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Brian

★ 5

Clean and has everything you could ask for in terms of equipment. Really impressed

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Jayshawn Pearson

★ 5

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Andres Zambrano

★ 5

Great.

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Johnny Whitak

★ 5

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Shannon Williams

★ 5

Always clean. Courteous helpful staff. Lots of machines. Variety of classes.

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Ricky Ragin

★ 4

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Joseph Muniz

★ 5

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Earl Dunn

★ 5

Very maintained as compared to other American Family Fitness facilities.

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Jaime Barrera

★ 5

Fantastic clean and lots of machines

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Valafar

★ 1

No pool. BOO!

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Chiquita Hills

★ 1

One year in I have to update this review. I went and got my group ex certificate after I had been in conversation with the group ex Manager Kris about teaching a hip hop dance class. After many conversations, she finally told me that Hip hop does not have a place in her gym because of her clientele. There's only one way to take that. They only cater to old and white, which is sad because there are young brown people giving them $100 plus each month. Most members are nice and they have some really nice staff, but I could not continue with a gym that is openly discriminatory. I hope all people of color read and cancel and or find another place to workout.

Source: Google

Nancy Rivera

★ 5

Great facility. They keep up with sanitizing equipment constantly. Staff is very helpful and friendly.

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Rene Castro

★ 5

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File Name: CndT68742018

★ 5

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Chip Sanford

★ 5

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Anthony R

★ 4

Great equipment variety and sanitation equipment. Staff is polite, just dislike how some needed equipment depending what I'm working on is out of commission due to rotating allowable equipment for SD purposes. Its pricey but worth it. Only caviat is I dislike needing to pay an additional membership to leave my child. So it kinda limits me and my wife's workout.

Source: Google

Arrogant oG

★ 1

Rushed Out. A rude employee interrupted and stopped my workout so they could make sure I was aware they close in 15 minutes when I was fully aware. They turned all the lights off 15 minutes prior to coming to tell me also. No patience and wanting to rush people out before posted closing time. I pay a large amount compared to other gyms (55$ more a month) that are open 24 hours... unacceptable.

I called the number as requested and asked to speak to a general manager. I was told "THEY ARE NOT THERE AND THEY ARE ON VACATION." I was told it was "UNFORTUNATE" that I would be told to call but they are not there and won't be for some time.

Thank you for wasting more of my time for absolutely no reason.

Source: Google

Michael Vulaj

★ 1

I signed up for the gym membership yesterday and this morning I went to the gym and they said my membership was not activated yet and would not let me workout even though I showed them I signed up the day prior and I was told I would be able to workout today. I pleaded with the guy to let me workout because I do have a membership and I just took my preworkout and my hotel’s gym was closed due to Covid and he still said no. They definitely lost me as a customer. Would not recommend!

Source: Google

william briscoe

★ 5

Have been with this Facility since 2012 and have always found the facility and Staff Exceptional! The recent addition of Mariah to their Staff couldn't be better...Great Personality and Always Friendly!

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Michelle Dupke

★ 5

Love how clean it is there

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Eric L

★ 1

Used to be very clean, comfortable, and equipment in great shape. I had them at 5 Stars. I have been a member here in Chester since 2011 when they first opened. No longer. Equipment is no longer being fixed in a timely manner. TVs on some of the treadmills and ellipticals no longer working.
We are charged a yearly fee for cleaning yet they were closed for 3 months and no cleaning was being done but they won't refund (pro rata) for the time they weren't cleaning.
Customer service is very, very slow (you must freeze or cancel you membership online ONLY. Customer service won't help with that. I've been trying to cancel my membership for weeks now without any reply. Next step is the Better Business Bureau.
This used to be a good company and great workout place but they have let their customers down. So sad.

Source: Google

Susan Varner

★ 4

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Omaira DeJesus (Maya)

★ 5

Just came to do what I came to do and left.

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Dorothy Trimmer

★ 1

How do I cancel my account for this company? I've called several times over the last couple of months and no one called me back. They continued to charge my bank account. And Carlos is going to continue to charge my bank account, although I have made formal notification that I no longer live in the area. Someone received the many messages I left and ignored them. Now its costing me the monthly membership fee and an additional 100 dollars. So, this will go on until someone acknowledges the messages and the request to cancel the membership. Is there someone the in corporate office that assist. The local management is insistent that they did not receive my messages and they are in the right to charge me for March and continue to charge me.

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Alma Jamerson

★ 5

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Ray Farley

★ 5

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Leon Porter

★ 2

Myself and my wife have been members for the past 5 years, due to the COVID-19 we decided to put a complete gym in our home. I have never had an issue and have always loved the service given at this location along with others. We decided to cancel our membership due to this continuing COVID-19 situation and I went into the gym to complete this process. The front desk was very helpful when calling Mr. Tyler to the front to assist me. Once I was in the office with Mr. Tyler, sad to say that I have never in my life been so disrespected and spoken to like I was beneath him. He was rude, disrespectful, and borderline if not unethical!! I know one apple can not spoil a bunch, but this young male need consideration of others training, along with ethics training.

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Chuck Johnson

★ 5

Super clean facility. Social distancing practiced by everyone

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Harold Walker

★ 5

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LT Walsh

★ 5

Very friendly staff. Always clean.

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Entitled Human beings

★ 5

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Jack Marland

★ 5

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Gregory Knight

★ 5

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D. Fritz The Professor

★ 5

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Daniel Alvarado

★ 3

The gym is ok and all but seeing people use the sauna to dry theirs clothes is disgusting. Makes the room smell really bad and it’s just an unpleasant sight. There are dryer located outside the room for this particular reason.

Source: Google

Carl Judnick

★ 4

Great gym with very good classes and excellent personal trainers.

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Chelsea Boyd

★ 5

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Clephos Sessions Sr.

★ 5

American Family is great facility to get fit and loved the hot tub at that location

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David Chapman

★ 4

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William Williams

★ 5

Very friendly staff and just a great place to workout .

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MrDlogan85

★ 4

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christina richardson

★ 5

American family fitness has a friendly staff, a large selection of equipment to workout on, family friendly atmosphere, cleanliness, and a wide variety of classes to try.

Source: Google

DeeAnna Bernardo

★ 5

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Becky Watson

★ 5

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James Regan

★ 5

American family is far and above my favorite gym. Been a member since '04. I've tried a few competitors but it's just not the same. In some environments my intensity is seen as intimidating and they're not appreciative of it in staff or clientele. In others it's just not comfortable with long wait times for gym equipment and a dirty atmosphere. It's got the perfect blend of personal freedom with variety. 10/10.

Source: Google

Cindy Lawson

★ 5

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Danielle Meeler

★ 5

Love Ruth’s Zumba class on Wednesdays and the new training turf!

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Mark Bowen

★ 5

Best gym in the metro area

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Alex Dandridge

★ 3

Needs racquetball courts and more walls

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Timothy Lloyd

★ 5

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David Stone

★ 5

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Gary Curley

★ 5

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Kirra Park Banks

★ 5

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Taylor Baker

★ 1

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Marlon Arnold

★ 4

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James Regan (MarleyLynx)

★ 5

10/10. Have used AMfam for more than a decade. Best Gym in VA

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El

★ 5

As a long time member of American Family Fitness (10+ years), I give 5 STARS(⭐⭐⭐⭐⭐) to all AMFAM locations. I currently visit the Chester location several times a week, and I must say every time I walk in that door, I am greeted with many smiling faces. Thank you for always helping me to feel welcome and appreciated!🙂

Source: Google

QuietasKept804

★ 5

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Rich Sutter

★ 5

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S Amin

★ 5

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margaret moseley

★ 5

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billy choate

★ 5

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Elizabeth Gravely

★ 5

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Trapper Millet

★ 5

The friendliest people you would ever hope to meet ! 😉

Source: Google

JANINE MCDOWELL-DUBOIS

★ 5

Great place! Friendly staff!

Source: Google

Elizabeth Molin

★ 2

Let me start by saying how much I like American Family Fitness and have been a member for over 15 years.
The Associates at the desk are always polite and professional and the instructors are very knowledgeable and make everyone feel comfortable.
This gym is the closest to me , However this is my least favorite gym in the Richmond area as it is not 24 hours and I almost always go at night .
Most disappointing is that it does not have a pool.
It also feels a bit tight and smaller then other AFF.

Source: Google

Rosa Mosele

★ 4

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Nicole Smith

★ 5

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Courtney Dudley

★ 5

Friendly staff, clean facilities, zero complaints on my end!! If you live in the area check them out.

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lula saunders

★ 5

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Adeeb Abed

★ 5

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Torria Burwell

★ 5

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Karen Fox

★ 5

Clean facility with lots of equipment and I never have to wait for machines. Very friendly and helpful staff.

Source: Google

ArmyRetGuy

★ 5

Just got signed up today. The membership guy Tyler was really easy going, explained details well, gave an excellent tour, and was really likable. Top notch customer service. The facility is clean, and has a chill atmosphere.

They feature a juice/shake bar, a nice lobby, every weight setup and machine you can think of, and very clean locker room with sauna. The kid zone is pretty cool, with a full schedule of activities and friendly staff. None of the kids in there looked less than happy, so another plus for the busy parent!

The sign up process is streamlined and easy, featuring mostly a digital format. They have have a discounted military membership, which is nice. Yes, you can use it if retired with the DD Form 2 (Retired ID).

All in all, I’m excited to start working out here, since as a disabled vet I’ve kind of let myself go (by my standards). There are people of all ages, shapes, sizes working out there happily. So no worries if you aren’t a gym rat. The only gym rat types I saw didn’t appear stuck up or self absorbed and were quick to toss a wave or a bro-nod.

Source: Google

Amanda Fink

★ 5

This gym is always clean and well maintained, seems brand new. Have every machine I could possibly want and a large, open, weight area. My kids enjoy going to the gym and spending time in the Kid Zone. The Kid Zone staff are the best! Always greet my children by name and take good care.

Source: Google

Bryant da Silva (Silvaforest)

★ 5

Got everything I need! Awesome facility and great workers. Verything is pretty much always clean.

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BLeseb

★ 5

I love this gym. So many amenities. And the fact that the facility in colonial height stays open 24 hrs is superb! At times when I have too much on my mind and can't sleep, I hit the gym.

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Chris Eudailey

★ 5

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Harry Rosmarin

★ 5

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Les A.

★ 5

The BEST GYM in the metro

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Denise

★ 5

I've never seen so many people so happy to help me achieve my fitness goal!

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w williams

★ 5

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Alma Hamilton

★ 5

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EG Dunc

★ 1

Too expensive. Representatives were rude as well. I'll stay with Gold's gym

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Lindsey J

★ 5

This gym has such a great atmosphere. The front desk staff will greet you when you come in and tell you to enjoy your workout. The locker rooms are very clean and there is always an employee in there cleaning. I like how the women’s sauna is separate from the men’s. The gym isn’t overcrowded, so I can get in and finish my workout without waiting to use equipment. Employees are also always on he floor wiping down equipment and keeping weights organized. Lisa and Aprell are amazing individuals and have wonderful personalities! They were very specific about membership details and fees. I have nothing to complain about!

Source: Google

Raun Hall

★ 5

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Ob Stith

★ 5

Source: Google