★ 5

Very clean and well maintained.
Lots of equipment.
Changing areas, showers & lockers- bring your own padlock.

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★ 1

The older lady sitting on the couch up front was extremely unpleasant and treated me like garbage. I couldn’t believe she was part of the staff. I’m glad I don’t go here - I would recommend American Family Fitness or Gold’s Gym.

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★ 5

The best gym . The always take care of customers and I have been member since they started.

El mejor gimnasio. Siempre cuidan a sus clientes . Soy miembro desde q inaguraron. Nunca una queja.

Source: Google

★ 1

If you want to continue to create a negative and unpleasant experience for guests/members alike, then definitely keep Nicole up front. She continuously has the nastiest attitude, and goes out of her way to belittle, condemn, and make sure she can bestow whatever semblance of power she so desperately clings to upon anyone who enters the gym. It's truly comical the lengths she will go to to make sure it's an unpleasant experience for everyone involved. Find another gym, her presence is reason enough to never return!!!

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★ 1

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★ 1

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★ 1

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★ 1

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★ 1

Would give 0 star if I could - NICOLE at the front desk was so rude and nasty to my guests that I won’t bring anyone here anymore out of fear they will encounter her again. Their words not mine. I wish I knew her schedule so I could avoid her entirely- never a pleasant experience when she’s there. I’ve visited all the locations and everywhere else made us feel welcome- not surprised to see the other reviews mentioning her and her unpleasantness. Why people like her work customer service idk- reminds of disgruntled DMV workers & she definitely discriminates.

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★ 1

This place is really dirty. This photo should sum up the place fully. Do better guys!

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★ 5

Please turn down music, it just awful. It is loud, music selection is not good. I want do things on my phone but that music does not allow me to think

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★ 4

Very limited machinery for overall training. Still was a great atmosphere.

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★ 5

I love Crunch!! I've been going for a while now and have only good things to say about it — it's clean, well air-conditioned, and there are plenty of machines, free weights, and equipment. Even when the gym gets busier in the evenings, people are always kind and respectful about sharing space and equipment. There are plenty of cardio options and lots of treadmills and I never have to wait for them. Everyone who works there is AWESOME, super kind and helpful. The locker room is also always clean and stocked well. Great location!!!

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★ 5

Fantastic gym - huge shout out to Valentina, personal trainer at Crunch West End, for being truly committed to helping me achieve my fitness goals. She is amazing at what she does, highly recommend!

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★ 5

Good array of equipment that is well maintained. Yes, machines break down occasionally but they’re usually up and running in a few days. Nice, cost effective gym option with friendly staff. I recently cancelled my son’s membership and it was easy, no hassle at all.

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★ 5

I’ve had a great experience setting up a membership. The gym is always super clean!

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★ 5

Honestly very clean and well maintained

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★ 5

I love this crunch! ❤️ There is definitely no judgement and everyone here, the staff and gym members are encouraging, friendly and have one goal in common- Get Fit! The staff always greet you with a smile and really aim to help you if needed. And the Zumba classes here with Jira and Jenika are Fabulous, Fun and Kick butt! 💪🏽. Definitely come and check it out!

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★ 5

Always clean. Staff is friendly helpful and professional. My favorite location for sure ☺️

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★ 5

Workers are welcoming and nice gym

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★ 5

Love this gym, everyone is very friendly and helpful and the gym is fully equipped and great. Nicole especially is always so friendly with us!

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★ 5

A wonderful all around experience! Great staff - great crowd - great equipment!

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★ 5

great facility, very clean!

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★ 4

I come to this location approximately 3 days a week. I love the classes. And the instructors are super nice and help push us to be better. I know all places are short staffed nowadays. Im sure theyeverything they can to make this a good gym My one request would be to have a strength yoga class on a Monday or Wednesday.

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★ 5

I love this place! Nicole is amazing!!!!

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★ 5

Definitely recommend it.

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★ 5

Love this gym, nice and clean and never too many people. It’s been a wonderful place for my chest gains

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★ 5

The benchs are great and theres 2 for more access. Dumbells are great big variety of weight.

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★ 5

I️ get a great work out here and I️ just started their personal trainer program!!! it’s the cheapest prices i’ve seen for that much quality in one gym!!

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★ 5

The environment is amazing and approachable. I feel comfortable working out without someone staring me down, or being rude. Love it

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★ 5

The atmosphere is amazing. The personal trainer is amazing. The location is great. Equipment is always available

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★ 4

Has what I need; love coming here! Great staff.

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★ 5

This gym is great. Great location and machines

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★ 5

This is a great gym. Donald and Nicole are very welcoming and informative. It is very clean and has good equipment.

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★ 5

The gym always has machines available and it’s just a calm vibe overall and good spot to workout

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★ 5

I love this gym. Yoga and zumba classes are phenomenal. Plus great massage chair. It's clean and pool cannot beat this place.

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★ 5

I just started going here a couple weeks ago, but it's very well kept up. They have awesome machines. One of the first shift attendants helped me out when I was having problems paying my membership. Gave me some valuable advice. People seem nice here. It has a good vibe to it.

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★ 5

They’re awesome staff and friendly team

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★ 5

Crunch has been great with friendly staff and great equipment!

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★ 5

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★ 5

Great chill atmosphere

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★ 5

The best gym ever in rva.They have the best gym equipment and very clean.

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★ 5

Usually not too crowded after work, I appreciate the variety of equipment and that my husband can bring me as a guest!

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★ 5

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★ 5

Friendly front desk workers

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★ 5

Always great staff and a verity of weights!

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★ 4

The community is welcoming

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★ 5

Susan gave great customer service and was very helpful!

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★ 5

These peeps are super awesome and friend! I love how great the crew is and how welcoming they are! Love them!

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★ 5

The people are awesome here, the personal training has inproved my life and I love coming here every day

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★ 4

Great amount of machines!

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★ 5

I love the classes

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★ 5

Amazing gym

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★ 5

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★ 5

Friendly staff; I’ve been coming here since I moved out of state and I love it! Lots of equipments and open every day!

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★ 5

My favorite crunch gym out of all the ones in the Richmond/henrico/chesterfield area. The staff are awesome. I’m always laughing or smiling because of them. The gym itself is more on the spacious side and feels less crowded the other.

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★ 5

Nice facilities and nice crew

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★ 5

Clean gym and friendly staff

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★ 5

Great place

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★ 5

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★ 5

Love Crunch! Haven't felt this good in years! From the moment I walked in the doors I felt at home. Ray and Donald were there to greet me and make me feel at home. Sarah Poggendorf is without the best personal trainer ever. I have gained so much strength and stability since working with her and she immediately knows just the right exercise to do for pain. I love this gym and can't wait to go there to work out!

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★ 5

I have been a Crunch West End member for over six years. Crunch West End is an excellent gym, has friendly knowledgeable staff and is welcoming of all ages. The gym is clean and the equipment is well-kept.

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★ 5

Gym is always clean and staff are great. Nicole is amazing

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★ 5

Thumbs up!!!!!

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★ 5

Great gym and affordable

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★ 5

Nicole was super helpful and kind. Great place to workout!

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★ 5

Equipment is nice!

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★ 5

The staff is incrediblt friendly and professional. The facilities are clean and well maintained. The equipment is great, clean and well kept up.

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★ 5

My trainer Sarah is very patient, caring and a great trainer. Gym is nice and spacey and the workers are accommodating.

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★ 5

The gym is always clean and the staff is always friendly.

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★ 5

It’s a welcoming environment for all kinds of fitness levels. The staff is very professional and helpful. Nicole is utterly amazing!

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★ 5

Nicole is sooooo nice. She is amazing.

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★ 4

Get atmosphere and great trainers. Ask for Valentina for a killer leg workout! Would love to see more HIIT related equipment.

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★ 5

Wonderful trainers and atmosphere!

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★ 5

Clean & less busy than some other locations during afternoons

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★ 5

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★ 5

Easy to get in and out. Love the space.

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★ 5

everyone has a great attitude and the workers are super friendly

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★ 5

It was amazing.

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★ 5

In my 17 years of life, I have NEVER experienced greater customer service and hospitality, especially of that in a state of the art fitness facility. Props to you, Crunch Fitness. Keep it up.

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★ 5

Love the gym’s employees. Ray, Donald, Mara make you feel right at home. Clean facility as well.

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★ 5

Close to my house, never a line, most weights.

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★ 5

lots of nice people and a great workout community.

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★ 5

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★ 5

This is the best gym! Always super clean and in a really convenient area!

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★ 5

Super clean gym and lots of variety in equipment choices!

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★ 5

Clean, always plenty of open equipment, and the childcare room helps eliminate excuses not to workout

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★ 5

Never to crowded, equipment works well, and it’s always clean

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★ 5

Service is great! Parking is great!

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★ 5

Great service!

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★ 5

Very fun to workout with friends, great community. Best gym

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★ 5

Ray was wonderful!

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★ 5

The staff and facility are amazing. I highly recommend this location. You are surrounded by a great atmosphere and more importantl... great people.

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★ 5

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★ 5

Trainer Sarah is great. Facility is always clean

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★ 5

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★ 5

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★ 5

Valentina is an awesome trainer!

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★ 5

What a welcome by Nicole! She was so friendly and warm greeting everyone as we came in! The gym was so clean as well, would recommend!

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★ 5

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★ 5

5 stars otherwise I wouldn’t be here! Love Crunch - West End!

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★ 5

I’ve been going to Crunch Fitness and I’m really impressed! The machines are in great condition, the staff are super friendly and helpful, and the gym is always clean. I especially love the 30-minute overall body workout circuit — it’s a perfect way to get a full workout in a short time. Everything here is well maintained, and it makes working out enjoyable. Highly recommend this gym!

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★ 5

If there was a way to give 10 stars I would! Love the place and the staff!

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★ 5

The staffs are very friendly

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★ 5

Amazing Gym! Great service ! Great team! And great childcare options for gym sessions.

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★ 5

very convenient,They have everything that we need.

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★ 5

Nicole is wonderful and pleasant! Great place!

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★ 5

The facilities are always super clean. The staff is very helpful and friendly. 10/10 would recommend

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★ 5

lots of equipment and helpful staff ! and JUST TRANSFERRED

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★ 5

It doesnt smell like American Family fitness cause theres like a mildew kinda smell, always very clean here

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★ 5

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★ 5

This gym has been very good

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★ 5

I love the experience; the staff is very helpful

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★ 5

Nichole is so awesome and personable and is a reason to show up to the gym everyday!

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★ 5

Great facility and love the cycling room!

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★ 5

Friendly staff

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★ 5

Dude I love this gym. Feel very welcome. Donald goes above and beyond. Ray is a good gm. Jake is cool... I wouldn't go anywhere slse!

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★ 5

Great instructors and the equipment is in great shape. Will continue coming

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★ 5

Very nice People in the Gym.

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★ 5

Place is solid

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★ 5

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★ 5

Good gym.

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★ 5

awesome gym and the staff is why!

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★ 5

Great location, friendly staff!

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★ 5

Absolutely love the staff, cleanliness and equipment available at this wonderful location!

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★ 5

Excellent air-conditioning, and sometimes music too

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★ 5

The girl at the front desk is very friendly and make me feel welcome

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★ 5

Awesome gym would highly recommend to newbies in henrico, friendly environment

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★ 5

Great gym, very clean with friendly people, they make everyone feel welcomed. Good range of equipment.

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★ 5

I have been a member at crunch for sometime now. The staff at the west end location are incredible. They always greet with a smile and are very helpful with any questions I’ve had.

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★ 5

Great place to workout

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★ 5

Recently signed up, and it was a smooth experience. The gym met everyone of my needs. Would highly recommend this to other gym-goers!

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★ 5

I love crunch, Ray H Gill is the best!

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★ 5

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★ 5

The staff is very friendly and helpful!

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★ 5

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★ 5

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★ 5

I’ve been going to Crunch for over a year. The staff is always very friendly, especially Cynthia, who always greets me at the front with a smile!

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★ 4

Nice staff very friendly. However, need to improve on housekeeping. I’ve been in there several times where the men’s locker room is trashed, trash and dust on the floor of the workout area floor. Maybe instead of having multiple employees behind the desk, one on them can touch the place up throughout the day.

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★ 5

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★ 4

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★ 5

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★ 5

⭐️⭐️⭐️⭐️⭐️
I’ve been coming here for a while now, and every visit has been great. The staff are always so friendly and welcoming—they greet me every time I walk in, which makes the gym feel comfortable and inviting. The atmosphere is positive, and it’s clear they genuinely care about their members. I always leave feeling motivated and appreciated. Highly recommend!

Source: Google

★ 5

I love getting big and strong at this gym. It is a very good jym.

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★ 5

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★ 5

Spencer is always great, very helpful

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★ 5

Spencer was a great worker as well as the gym its self very clean and great new equipment

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★ 5

Spencer always helps me out. I love the staff!

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★ 5

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★ 5

This gym stands out in comparison with the other Crunch. The atmosphere is welcoming, the personnel were nice and polite and I like how big it is.
Also I have to give a shout out to the coach Valentina for giving me a great leg day! I’ve been working out for 4 years and I’ve never felt so worked out until she put me to the test!

Source: Google

★ 3

I’ve really enjoyed my experience at Crunch overall — the staff and gym-goers are great, and I’ve felt very welcomed. However, I did have a disappointing experience with Mara, the Fitness Director, that I feel is worth sharing.

When I first joined Crunch during my first week at a new job, we scheduled a kick-off session despite me expressing that making a 5 PM meeting might be difficult. As expected, I arrived late, and we were only able to complete 30 minutes of the usual hour-long session. I later returned for a follow-up session with Valentina (who was fantastic), and we completed the remainder of the kick-off.

During that second session, Mara approached me and offered to schedule another kick-off to make up for the split sessions, assuring me it would be complimentary. We booked it a few weeks in advance, and she even called to confirm the appointment about a week prior.

When the day of the scheduled session arrived, I showed up, but Mara did not. The front desk staff (who are all wonderful) were very confused, and Valentina kindly stepped in to assist me.

The following day, I saw Mara at the front desk and mentioned that she had missed our appointment. Her response was unexpectedly hostile — she raised her voice in front of others and muttered under her breath that I could “pay for the session,” despite previously offering it free of charge. I walked away saying 'Okay'. The interaction felt extremely unprofessional, and unfortunately, since then, she has continued to be cold and dismissive.

Had it not been for the positivity and support of the rest of the staff and community, I might have reconsidered my membership based on that interaction alone. It was disappointing, especially since I initially liked Mara, but as the saying goes — when someone shows you who they are, believe them. I avoid her at all costs but am thankful for the rest of the staff for being such wonderful, friendly and kind people.

Source: Google

★ 5

Amazing people especially ray and Donald always willing to help and find a solution to your problems and are very welcoming. The equipment is always in top tier condition and never broken and when there are issues with the machine they are usually fixed in a day would recommend this crunch location to anyone

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★ 5

Great gym

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★ 5

Love this gym! Convenient location and friendly staff!

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★ 1

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★ 5

Love this place!!!

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★ 5

I moved to the area about a year ago, and I love this gym! The people are friendly and the gym is always clean. The employees are great too. Cynthia is especially friendly and helpful. It’s got an Olympic platform and everything you need! Highly recommend!

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★ 5

One of the best gyms in Richmond the Atmosphere is very nice

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★ 5

It’s a great space to workout! Never too crowded, equipment in great condition, and the workers are super nice!

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★ 5

The staff is amazing and very communicative and helpful! It was a smooth process getting signed up and they have great deals! The equipment is great and I always feel like I get a great workout. The locker rooms are very clean and well maintained. Love Crunch West End!

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★ 5

I love the space. I enjoyed the equipment. There are several stair masters many options.

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★ 5

Great place, staff are awesome to talk with, a lot of great people to lift with

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★ 5

Great gym! It’s never crowded and has a great selection of free weights and machines.

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★ 4

good community nice people

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★ 5

Never too busy. Friendly staff.

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★ 5

Easy to get in and out!

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★ 5

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★ 5

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★ 5

I’ve been a member at the Crunch West End for almost a year and it’s been great! Has everything I need while training for my first bodybuilding competition debut in September. Cynthia is my girl!! Always a gem with a smile on her face to greet me in the early mornings. Also watching my girls when we come Saturday mornings. Thank you Cynthia for making my early workouts starting off right!!!

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★ 5

Convenient location close to where I work, friendly staff and great amenities!

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★ 5

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★ 5

The gym is clean and well maintained, and the staff have been helpful and friendly. Been coming in for about a year and a half now.

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★ 5

Very well maintained, great staff and good environment!

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★ 5

Very close knit community

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★ 5

The gym equipment is maintained well and the staff are friendly!

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★ 5

I’ve been going to Crunch West End for about 3 1/2 years. I love the variety of the exercise equipment and the weights. It all allows me to have really versatile workouts so I don’t get bored. The staff are friendly and helpful.

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★ 5

I love it here! My membership lets me bring guests and I love working out with my friends - there’s a ton of equipment as well

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★ 5

Great atmosphere very positive people and great motivation

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★ 5

I’ve been going here for about 5 years and it has been great

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★ 5

Super friendly staff, plenty of equipment and priced well

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★ 5

Great atmosphere with helpful employees! Love working out here

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★ 4

I like to take the Monday/Wednesday night Zumba classes with Jenika and Jira! It workout and high energy! Would highly recommend!

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★ 5

Great gym and staff

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★ 5

The staff is awesome and my wife and I love working out here!

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★ 5

I’ve been working out on Crunch since 2022 after I graduated from college. This was the gym I’ve used the most because it’s close to my home and now I recently got a personal trainer for the first time.

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★ 5

Friendly workers & variety of equ

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★ 5

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★ 5

Jake and Donald are always nice! makes me want to come back 5 times a week!

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★ 5

Great staff, good variety of machines, wonderful and safe environment for everyone to work out in

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★ 5

If you want the best experience, you have to come see for yourself. Totally game changer.

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★ 5

Great gym. They even had lifting belts to borrow!!

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★ 5

Love the place! Everyone is friendly and even during the peak hours I can easily get a workout in

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★ 5

My nephew Donald keeps me coming back every Friday!

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★ 5

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★ 5

Donald was very professional and nice help. Thanks

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★ 5

The team at Crunch/Ridgefield are super helpful and friendly.

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★ 5

Great location with even better service, Nicole at reception has been very kind!

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★ 5

I just moved here from out of town and joined this Crunch location. I absolutely love it! They have everything I need and I’m able to access machines/weights as needed. The staff are super nice and welcoming! The overall feel of the gym is very positive and friendly!

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★ 5

Crunch West End is an amazing gym! It is very clean, everyone wipes down the equipment, it has every machine you need, and everyone here is very nice and friendly. Nicole at the front desk is very nice and always very welcoming. I recommend this gym to anyone around the area’

Source: Google

★ 5

Great place for working out excellent staff I would recommend it to anyone- Ray And Donald are the best- Jake and Spencer too 👍

Source: Google