★ 1

Very rude Asian staff or trainer, For the first time I walked to join and I was allowed to go around and see the establishment, I went trough an exit where it clearly said exit at the end of other side of the gym with RED SIGN EXIT to see where this goes and all of the sudden an Asian apparently trainer or staff shouted very nasty with accent that is not the exit that goes to corporate office !!!!! I told him sorry I hah no idea that is not an exit but REALLY IT WAS an exit because it clearly says EXIT!, how the hell I know which is which as a first time walking in and I saw the other side of the street, back of the gym, I asked him and he rudely loudly pointed that is the exit meaning where I came in from. I don’t feel comfortable to join with that kind of attitude.

Source: Google

★ 5

Edit: they upgraded to brighter lights which I think solved it.

Edit: this has been going on for a year, still going on.

This one of those locations that for some reason have way more creepy dudes, with or without phones up at weird angles.

Source: Google

★ 1

Joined for class availability. Then canceled all classes at the times I could attend. No refunds.

Source: Google

★ 1

Deceptive membership practices. Do not give them any money.

Source: Google

★ 3

Source: Google

★ 1

Source: Google

★ 1

What a rip off!! I gave my notice to the manager that I am
Moving out of State! But they continue to charge me $5/mo! I cancelled my credit card as I have no way of going back to VA to personally cancel or file a
Complaint!

Source: Google

★ 2

It's a very good gym but I wish the hours were longer. Recently they raised their prices - trying to be understanding due to Biden's inflation but if they do it again I'm leaving. Overall it's clean and well maintained, though some machines sometimes have cracked pads

EDIT: They raised the price AGAIN. $2/mo more, 2 stars off my original 4

EDIT 2: They removed free towel service 😬

EDIT 3: I am no longer a member of this gym

Source: Google

★ 5

Great gym. Many classes with fantastic instructors and lots of energy. Staff is friendly. Parking is plentiful and easy.

Source: Google

★ 5

Good for workouts, great sauna, good equipment, good service. Nothing is unpleasant here everyone and everything is perfect and its peaceful/calm vibes. Just did my weekly routine and left satisfied.

Source: Google

★ 3

Background music is too loud.
Decent gym otherwise.

Source: Google

★ 1

Source: Google

★ 1

The front desk staff was extremely rude and unprofessional, which completely turned me away from signing up today. First impressions matter, and this location failed badly.

Source: Google

★ 4

Call insurance company mostly covered for membership people they are so kind

Source: Google

★ 5

Clean and well maintained. The staff is friendly and accommodating. Been to multiple Gold’s Gym in the NOVA area and this one is by far the best.

Source: Google

★ 5

This location is well-maintained, and has a full swimming pool, Jacuzzi, and sauna as well as a large variety of cardio and weight machines and free weights. Several dedicated rooms allow for custom spin, weight, and floor exercises. Take advantage of the free hour of personal training to get started. I've been working with Mariah D. for a year, and she has been the perfect person to ease this grandfather back into exercise safely and enjoyably. She's professional, very knowledgeable, and pleasant to work with. She keeps an eagle eye on me, and calibrates each workout to my capabilities on that day. She has experience working with my knee and hip replacements as well. Every movement in my daily life has been made easier and safer, from getting out of bed, or in and out of the shower, or in and out of my car. Five stars!

Source: Google

★ 1

Source: Google

★ 2

Source: Google

★ 4

I really like this location due to the variety of classes available. Out of the ones I've tried, I really enjoy the body pump class and is the main reason I continue going and staying consistent at the gym.

However, going for a regular work out is quite different.. this gym is a lot smaller than other locations and doesn't seem to have enough equipment for the amount of people coming in. There's also a huge lack of mirrors which may sound like a personal compliant but it's a lot easier to maintain good form when I can actually see what I'm doing.

A lot of the equipment is normally taken by large groups of people so you end up waiting long periods of time or having to just do something else and hope that's available...

Pool is a nice addition and staff is always nice and helpful.

Source: Google

★ 1

Mal customer service and i'm really no happy with me. Voy a demandar a los delegados de su vergonzoso GYM
Porqué no me puedo dormir en la piscina de su vergonzoso GYM. Cómo si estuviera haciendo algo malo
Voy adoptar un hotel para estar sentado mucho uno dormir.
The manager is not a good hospital worker. He must be fired because he arrased me, false acused me, and expulse me from the gym for only sleep on the pool.

Source: Google

★ 3

Source: Google

★ 4

This place is more of a 4.5 out of 5 for me and has become my go-to spot for fitness. The Burn Studio classes and my favorite GGX instructor are truly irreplaceable, offering both incredible fitness results and a strong sense of community that I haven’t found anywhere else. While the facility could benefit from some updates, I’m hopeful that a well-deserved renovation is on the horizon. The staff here are some of the best, making every visit an enjoyable experience.

Source: Google

★ 5

Source: Google

★ 2

I have been attending this goal gym location since it opened. The great thing about the gym is Christian. He opens on time every day by 5am. He is polite and helpful. Without him we couldn’t get our workouts in before work. I shower there at least twice a week and the locker room is not cleaned regularly. The women’s locker room is unsanitary. On multiple occasions, I have sent emails with pictures to the manager. Typically, it will be clean a week or two and then it’s back to disgusting showers that in the past had black flies in them.

Any Monday the receptacles are filled with wipes overflowing into the floor all around the gym. The equipment isn’t cleaned regularly. The arc trainers and elliptical machines have dust and dirt all over them. There was a towel on the floor in front of my elliptical and I documented it there everyday for 4 days. Obviously this makes lazy gym members feel like they don’t need to clean up after themselves. The machines often are loaded down with plates.

Perhaps in 2025 they will hire a cleaning crew that will keep the place clean!

Source: Google

★ 5

More classes due to more demand. It can get crowded, not always a bad thing if you like group motivation. Always impressed to see the older generation strong and fit!

Source: Google

★ 3

The gym has a good amount of equipment (cardio, resistance, cables, etc) and a good range of weights, but it’s in desperate need of a remodel. There are dents in the floor, some of the barbells are bent, a few of the benches are unstable, and it’s clear that most things haven’t been updated or maintained at all. The pool is a great feature although it is closed on a somewhat regular basis, but it’s good they’re maintaining it. The sauna is also a big plus for me and they have the equipment I need. It’s not a premier gym but it gets the job done!

Source: Google

★ 5

Source: Google

★ 5

Staff is amazing. Sauna room, pool and jacuzzi are absolutely amazing!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Nice place…
Please open until 12:00 am .

Source: Google

★ 5

Staff is awesome. Standard gym fare. No complaints.

Source: Google

★ 5

Clean, well-staffed, tons on equipment, and a variety of classes. My gym away from home in the Herndon area!

Source: Google

★ 3

Staff is not consistent on their policies and expectations

Source: Google

★ 2

Be aware of price increase without letting you know ahead of time

From my experience:
I joined October 2024
And on July 2024 they increaseed the 2 weeks fee by $2.00 (no email or text was received ahead of that)

Keep an eye on your bank or credit card statement

Source: Google

★ 4

Gold's Gym ofrece una excelente variedad de equipos y clases para todos los niveles. El personal es amable y el ambiente motivador. Sin embargo, podría mejorar en limpieza y mantenimiento de algunos equipos. En general, una gran opción para entrenar.

Source: Google

★ 5

Source: Google

★ 5

Great gym. Good equipment, great classes, clean large womans
Bathroom/shower. Fantastic staff.

Source: Google

★ 5

Source: Google

★ 5

First visit to Golds. Just what you would expect at a gym, I suppose, lots of sweaty people. Front desk staff were informed, friendly, and helpful. Watch out for hidden fees.

Source: Google

★ 5

Source: Google

★ 5

Staff actually takes very good of maintaining and their customers. It's clean and well kept. Pool is awesome!

Source: Google

★ 5

Love it!

Source: Google

★ 5

Source: Google

★ 2

Watch out for the hidden charges in the contract. No where is it mentioned online in the sign up page. Sign up fee plus they hit you again on top of that for yearly enrollment again.

Source: Google

★ 5

Clean friendly and not as crowded as other gyms but still a Golds gym

Source: Google

★ 5

Very well kept gym with lots and lots of equipment. Staff were very friendly, the whole gym seemed really spacious with a swimming pool. Everyone was wiping down and picking up equipment after use. Location of the building seemed ideal as well in a nice shopping plaza and neighborhood.

Way to go!!

Source: Google

★ 1

Source: Google

★ 5

I started getting back to working out like in my army days!

Source: Google

★ 5

Gold’s Gym has helped me so much with my hip replacement. Mariah is my personal trainer who is extremely knowledgeable and professional. She had helped me pre surgery and now is working with me post surgery. I am back on the tennis courts because of her. Thank you so much!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Pretty good golds gym with an open layout. Never really that busy.

Source: Google

★ 5

Fantastic gym! Love this place - very clean, you can almost always get the equipment you’re looking for, great pool facilities, and the staff are awesome.

Really: I’ve had a lot of good, positive interactions, training sessions, and conversations with almost everyone who works here: from the GM to the accountant- they’re all amazing and always willing to help out. All-Star gym! Can’t recommend enough!

Source: Google

★ 2

This place is unlike any Golds I have been to over the years. I used to frequent the Ashburn, Sterling and Clocktower Golds before they all closed down and this one is smaller than all of those by a LOT. Additionally, the space they do have isn’t used well because they have a huge area reserved for weightlifting classes that they don’t allow you to enter unless you are there for a class. Like they will come kick you out for using a barbell in there even though it’s empty and all the barbells in the main gym are taken. Such a disappointment for the price I pay monthly.

Another huge issue is-
This is the only gym I have ever been to that I have had to wait to use a treadmill. And not just once, it’s anytime I go on a weekday after work. I understand it will be crowded at rush hour but they have like, TEN treadmills and 2-3 of them are always broken. I have been using many gyms all around nova for 10 years now and again, have NEVER had to wait for a TREADMILL as long and as often as I have here. They do seem to have like 20 of those weird step elliptical things but every gym should, and usually does, have a plethora of treadmills.

There are good things too though like heavy DBs, powerlifting platforms and the good machines Golds is known for. They do also have the weird Hoist machine that planet fitness is known for and they are weird but whatever

Source: Google

★ 1

Having recently relocated to this area in November 2016, I was eager to find a new gym to continue my fitness routine. I've been a gym-goer for over 15 years, having frequented various facilities in North Carolina. The gym in question immediately caught my attention due to its well-equipped facilities, offering a wide range of fitness equipment.

However, my overall experience has been marred by a significant issue - the staff's attitude, particularly those manning the front desk. It is with regret that I must express my dissatisfaction with the level of customer service provided by the employees in this aspect of the gym.

While the gym itself boasts excellent equipment and meets my fitness needs, the same cannot be said for the individuals responsible for customer interactions. The front desk staff, in particular, have proven to be some of the rudest individuals I've encountered in my years of gym-going. A friendly greeting or a simple inquiry about their day is often met with blank stares or dismissive attitudes, leaving me feeling unwelcome and unappreciated.

This lack of basic courtesy and professionalism is disheartening, especially considering the positive experiences I've had in gyms throughout my time in North Carolina. It's essential for a gym to not only provide top-notch facilities but also foster a welcoming environment for its members.

As I plan to move a short distance from the current area, I've made the decision not to continue my membership at this gym. If you value friendly interactions and a positive atmosphere while working out, I would advise considering other options in the area.

In conclusion, the gym's exceptional equipment is overshadowed by the disappointing customer service provided by the front desk staff. I sincerely hope that the management addresses this issue to create a more welcoming environment for all members.

Source: Google

★ 4

It's a great gym. Very popular. Go during "off hours".

Source: Google

★ 5

Source: Google

★ 5

Clean, has a pool, friendly staff, lots of equipment, great energy

Source: Google

★ 5

Great gym facility with all the best amenities. Always a pleasure each time to visit👍👍

Source: Google

★ 1

I have been dealing with a billing issue with Gold’s Gym DC Metro for several months.

As you can see from the majority of the reviews here, they are very quick to sign you up for membership and training sessions, but they want to continue billing you even after you cancel.

I was attending the Reston location, and the gym closed in May and was supposed to open in its new location in June. It is now September 22, and the new gym is NOT open yet. Even though I put my membership on hold while waiting for the new location to open, Gold’s Gym billed me for the time the Reston location was closed.

When I spoke with them, they said they would resolve this, but instead, they submitted my account to their collection agency (Aldous & Associates). This was in spite of the fact that I paid them for the time that I wasn’t able to attend the gym.

RUN away from this place. Don’t sign up for anything.

Gold’s Gym DC Metro includes 20 gyms throughout Northern Virginia, DC, and Maryland, which includes Falls Church, VA · Fairfax, VA · Arlington, VA · Alexandria, VA · Merrifield, VA · Riverdale, MD · Chantilly, VA · Reston, VA · Frederick, MD · Rockville, MD

Source: Google

★ 4

What a transformation! I remember well shopping for clothes in this space when it was a Stein Mart. Gold's Gym has done a good job reinventing the space. There's something for everyone!

Source: Google

★ 5

This location is amazing! I’ve been going here since they opened and the previous location. The manager Johnathan, who has been at this location for some time has grown into this role and is by far the best in the business.
The location is always clean, equipped is in amazing working condition. The organized classes from what I observed are run well. My only complaint is a few personal trainers are not that personable and have not been impressed however, a few of the new personal trainers seem to be more engaging, friendlier, and have their game face of excellence!
The gym is well established and I recommend highly!

Source: Google

★ 2

Went to this location after the Herndon ClockTower Gold’s location closed and was extremely disappointed in the contrast. Disappointed enough to cancel my membership on the spot. Very small space with limited equipment for the cost. Did not seem to be organized very well as I waited 15 minutes in a line just to speak to the front desk. Do yourself a favor; save some money and go to a Planet Fitness or spend the extra few bucks and get a much better experience for the money at a Lifetime Fitness.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great and clean

Source: Google

★ 1

I went to this location to have my regular work , just because the normal location that I go to is closed for remodeling. I decided to use one of the rooms that is for stretching and small weights to work out my arms. When I entered, there there was a lady training someone, but she did not say anything to me about not being there when trainers were training their customers. The trainer finished with her customer and left. In less than 5 minutes, this male trainer came with a customer to train him. I was not close to them, not bothering them at all. Suddenly, the trainer came to me and told me that I was not allowed to be there when they were training a customer, so I told him, "Well, that is interesting because, the trainer that was here before you did not say anything to me about it. The trainer decided to call the manager of the gym to let him know that I was inside the room. I went to speak with the manager and explained to him that the trainer that was there before never told me that I was not allowed to be there. The manager's response was that I was not supposed to be there. Also, there was no sign at all that people were not supposed to be there when they were training someone. The manager started fighting with me back and forth and not giving me the best customer service. I told the manager that I was at this location for the first time, and nobody told me at the front desk the rules about this gym. How can they expect a new customer to follow rules that they don't tell anyone else about, and don't post any signs regarding them and then argue with a customer?! Exactly what kind of service is this and why is it only enforced with select people? Had the manager made a decision to discuss in a civil way with respect, then this could have gone much differently.

Source: Google

★ 5

Nice gym with plenty of equipment. Very clean facility

Source: Google

★ 1

BEWARE BEFORE CANCELLING*

My wife and I canceled before our contract was technically up. We not only called, but stopped in to confirm we could cancel with "zero" cancelation fees. The front desk guy assured us we would only have to pay one final month and then we wouldn't owe anything else. We happily signed, thankful for our help.

One month later, we both get charged for our final bill, and $100 each for an early cancelation fee. I called the manager and he said he "couldnt" help us, because of what we initially signed in our first contract. The fact that his employee lied to us about a hidden fee meant nothing, and he kept denying any responsibility, stating it was our fault for not reading the original contract. I had to dispute it with my bank to try to make any headway on the charges..

Long story short, if you ever need to cancel, don't trust what anyone at this gym says. You'll get charged an extra $100 and told you're out of luck. Hopefully this saves someone from getting lied to like my wife and I.

Source: Google

★ 3

Man I wish the hammer strength pulldown was neutral or underhand grip, I’m tired of using d handles to mimic that. And I would beg to have new tricep ropes.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

New equipment, open spaces and what I love most is the 2 lane lap pool. Which is rare for a Gold’s

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 1

Terrible services

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I like this gym a lot. The equipment is good quality and it's nice to see the same people working out regularly. I switched to a cheaper gym for a year and the ellipticals there were not great for my knees so I came back to Gold's.

The main downside for me is that the lifting area is not very private. Some regulars wouldn't mind but I would love to be able to use a side room.

I had a wonderful experience with personal training at this Gold's as well. The cost adds up but it was a life changing experience for me!

Source: Google

★ 4

One of the better Golds gym. It has more machines than any other Golds gym I've seen.

Source: Google

★ 4

The Gym is awesome needs a little bit more cleaning a lots of dust on the equipment. And also stop showing food channels on the TV people are trying to lose weight while they cook unhealthy delicious foods on TV . Need to change that . Some people are trying to lose weight… lol 😉

Source: Google

★ 5

This is very clean, equipments are well maintained, the pool and the hot tubs are good. The staff are super friendly. The yoga and aerobic classes are so good. We love this gym. John is very courteous and efficient. We have been using this facility since a ling time and never had a single issue. Even though we do not subscribe to any special trying programs we always get help with a smile from Jonathan. Great place.
Ganeshan
Kokila Ganeshan
Centreville VA

Source: Google

★ 4

Very clean and friendly staff. They have a pool at this location 😊

Source: Google

★ 4

Nice gym! Well lit and plenty of machines. Staff is friendly and helpful. I do wish the cardio equipment was farther away from the group fitness room. There was a class going on while I was there and the music was so loud loud it drowned out my headphones ☹️

Source: Google

★ 3

Nice gym. Management will tell you one thing, then do something totally different.

Source: Google

★ 4

Like to bike indoor.

Source: Google

★ 5

Source: Google

★ 5

Excellent facility. Near new job. Looking forward to joining

Source: Google

★ 1

I don’t remember a time I ever gave a business a bad review but this is well deserved. I have been a Gold’s Gym member in other location for over a year without an issue. Then I switched to this location few months ago. I canceled my membership IN PERSON before I moved to a new city back in May. 2 months after cancellation I noticed I am still being charged for membership. Today, I called the Gym and spoke the general manager Jonathan regarding the situation. He basically told me it’s because I forgot to cancel my membership and I was suppose to fill out a form when I canceled my membership. However, the person who helped me at the front desk when I canceled my membership did not offer me any paperwork to sign. The supposed general manager, Jonathan was very rude and unhelpful. He was unwilling to fully to hear my side of things or to call the person who helped me during cancellation or even look up camera recordings from the day I canceled my membership. Hence, I cannot get a refund. If you’re reading this Mr. Jonathan, you could have handled the situation differently. Everything is not about money. I really hope the $60 you refuse to refund me makes a difference in your life luv. Cheerio!

Source: Google

★ 5

Source: Google

★ 1

Absolutely terrible customer service.

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 5

Great value for gym that offers a variety of machines, free weights and classes. $80 extra a month for additional cycling and Golda version of CrossFit (Gold's Fit) and Burn (Orange Theory) -- still assessing if this is worth it. Doing $29/month for monthly basic gym and other classes

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Jacuzzi is a nice way to wrap up a workout and the gym is pretty clean - not nearly as smelly as some gyms get. Little annoying when some of things are slow to get repaired, but still better than other gyms I've used.

Source: Google

★ 5

Very good calisthenics set up, i go very often here and i love it. The pool is so good, and overall they everything you need

Source: Google

★ 4

Pretty good gym. As a college student we needed a gym for less than a month for winter break and this was the only gym in the area that had reasonable pricing. Great facilities and friendly staff. Perhaps missing some more luxurious amenities, but if you need a lift the place is the way to go.

Source: Google

★ 5

clean and nice

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

I cancelled my membership before the renewal. I filled the form and spoke to the manager. He confirmed the cancelation but they still charge from my card and i can’t get hold of anyone there. I am out of that area and i can’t go to the Chantilly branch each time. I don’t recommend it at all,

Source: Google

★ 5

Cardio dane class with Norma is the best!!👍

Source: Google

★ 5

Love the gym, atmosphere and trainers. I've been an active member for a year now visiting the gym on average three days a week and it's always clean and well kept. The folks at the front desk have always been pleasant. Definitely the best gym experience I've had to date.

Source: Google

★ 1

Golds passing down the covid costs to long term customers. Bad golds.
3, 3 entirely separate price hikes. I assigned my friend to my own account I'd had several years already, fully expecting for pay 2x the monthly fee.
Nope. I get billed a whole new annual fee. On top of the already predatory practice of switch from 12 monthly fees to bi weekly fees. Adding countless more "half" cost payments. With my friend and I, I ended up paying 6 times PER MONTH from October to December. Not including the hundreds dollar annual fees, both of which hit in November.
This gym is OK. The staff is decent. Shame on golds for predatory charges.
They even sent an email explaining the costs of covid have reduced business to gold about 24 percent. They then further explain in this email they will be passing this cost onto previously acquired members. NO. Do not gold's.

Source: Google

★ 5

Open, clean and expansive.

Source: Google

★ 5

This is a great gym. The equipment is in good shape, it's newly refurbished, and is the only Gold's around that has a 2 lane lap pool to swim in.

Source: Google

★ 4

Clean gym, plenty of equipment to use! A member through the active & fit direct program!

Source: Google

★ 4

Has everything you need for weightlifting and cardio.

Source: Google

★ 1

Been going to this gym since they opened, great gym except if you are planning to use the sauna it's the most disgusting thing you'll experience, people go in there to dry their underwear/socks/shirts est 🤮 they will lay their laundry right over the heater and walk out like it's normal 🤦🏼‍♂️ .. people are disgusting sure but I have never seen that in any other gyms

Source: Google

★ 1

Says it opens at 5 am. Don't think that's happened in the last couple months. Nice gym but I'm not waking up early to sit in the car waiting for the gym to open.

Source: Google

★ 4

This is a great facility. I've been a member for about a week or so. It's clean, organized, other members seem pretty great as well. My only gripe is weekend hours are a little short. If it was 7am-9pm or something that'd be great just to have a bigger window to work with. Other than that, there's no other issues really. I'm glad I left xsport fitness in Fairfax!

Source: Google

★ 5

I had a great time going here, the instructors were very enthusiastic. Then, when I was not comfortable going due to the pandemic the manager was very accommodating with my account hold requests and made it very easy to cancel when it was time. This is a great place with great people!

Source: Google

★ 3

I have a Golds membership. I go at 5 am. Which is a good time. Lately they have had a difficult time opening at 5 and they could do a better job of cleaning but overall its a good gym.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Went to the gym as soon as it opened and Saw a rat or mouse running around the locker room, and also machines dont get wiped down by staff.

Source: Google

★ 2

Source: Google

★ 5

Very clean, great equipments, friendly staff, huge space including locker room!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 4

Overall great place to lift. Very spacious, clean and employees won't bother you if you need to get intense and lift big weights.

The only reason I give them 4 stars is because they don't allow me to bring my own barbell. As an elite lifter I need to pull with my own deadlift bar during heavy training phases. I also would like to bring my farmer's walk handles or log to train strongman events. These won't happen at this gym. Managers think there is a liability issue but everybody knows the chance that the issue will happen is slim to none. Meanwhile The Gold's Gym in Annandale totally allows me to bring my own equipment.

In conclusion, I do recommend this gym. They have a good selection of machines where you can do accessory exercises. However keep in mind if you are a strongman athlete or powerlifter (especially strongman), the level you can reach by training at this gym is limited.

Source: Google

★ 2

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Its sad that Gold's Gym started making it hard to freeze an account + monthly charge ($7.50) + they have charged one time fee of $19.99 last month. I can understand they have suffered from COVID pandemic. Don't forget SO ARE WE! 0 star for that! 3 Stars for their facilities!

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 4

My name is Tiffany and I’m out shape! HAHA

I joined Golds Gym in Feb and it has been awesome for the most part.

I do Golds Fit or Golds Burn usually 3-4 times a week with Caroline, Eduardo or Matt! They’re all amazing trainers/coaches! They don’t make me feel uncomfortable, and I’ve learned so much training with them! If you commit to coming here 3-4x a week, it’s worth the membership upgrade. However, I do miss Bull coaching our classes too!

I took away one star because this club is enforcing covid guidelines to a degree. However, I see many members without a mask. it’s quite frustrating given the current guidelines for VA.

Source: Google

★ 5

Súper limpio cero casos de covid 19

Source: Google

★ 1

The staff here is VERY rude, back when it first opened they had an amazing staff. The staff now has no respect for their members creating a hostile environment . At least the majority of them, there’s a few good apples in the basket.

Source: Google

★ 5

Updated review,
I go to 4 differents Gold gym location in Arlington but this one is the least safe as far as COViD 19 preventions.
Beside the people who are doing cardio, on a busy time I was surrounded by a least 12 people without any Masks protection in the weight lift area.
I complained to the manager but after 20 min still no enforcement of masks wearing by gym member.

Today I came back to give one more try and the Managment stepped up their game!
I m very happy and proud of all the efforts of management team to remind people to wear the mask properly during work out.
I felt much more safe and I hope they ll keep this high standard till covid is not longer dangerous.
Thanks Golds Gym.

Source: Google

★ 4

Good place to work out

Source: Google

★ 5

Great facility, no damaged equipment

Source: Google

★ 5

Source: Google

★ 4

I think that place is nice staff is friendly and mostly you have the ability to do multiple types of workout.

Source: Google

★ 1

The gym itself is fine. Wait until you want to cancel, then the nightmare begins. I got billed a month after they closed due to COVID which I thought was a bit shady. I then mailed a letter to their corporate office in April since the gym was closed at that time expressing my desire to cancel my membership. For 5 months now, they deny ever receiving it and continue to charge my card. I've attempted to dispute the charge, and they file a chargeback dispute with the credit card company. I've called their number to the office in Dallas and spoken with numerous different employees. As a month to month member (active duty military) I had no unpaid dues, fees or contract requirement. I will NEVER do business with Gold's Gym or any of their affiliates again. This is a joke.

Source: Google

★ 1

What is up with these Golds gyms enforcing a policy where we have to wear a mask while weight lifting but not when doing cardio???? Do they not think we have to breathe when lifting weights too???? Oh no we don't need oxygen while weight lifting EVEN THOUGH THE BODY REQUIRES IT!!!!!

Source: Google

★ 1

Source: Google

★ 5

Large, clean, well equipped, great staff. Clean locker room. Lap pool (open!), hot tub (closed... no surprise there). Set apart room for stretching, and a designated area just for trainers and clients.

Source: Google

★ 4

The gym is always very clean and the staff is super friendly. My only critique would be to have the ceiling fans move the air quicker (or turn up the AC) and to have more water fountains (and the ones where you can put your bottled water underneath)! 😁

Source: Google

★ 2

They do not follow their own Covid guidance. To be clear I do like this gym, but they make no effort to enforce their current "wear a mask when not exercising" and social distancing policies. Most customers don't even have masks around their neck. Go at your own risk, because they are doing nothing to keep you safe.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

If I could give a negative star I would. I've tried to cancel my membership many times, and it still not canceled. It's been months since I first canceled my membership. This is the worse place I've ever seen!

Source: Google

★ 5

Nice layout of equipment, along with a good-sized yoga/group room & pool at this location. Friendly, helpful staff here.

Source: Google

★ 1

Source: Google

★ 1

Absolutely terrible experience the customer service is terrible! I moved to PA and attempted to communicate that with them. Which the manager himself told me that if I move and it’s 50+ miles away from the golds gym then I could cancel my membership. Well I moved 250+ miles away and they will not let me cancel. I’ve contacted the manager several times and he never returns my calls or is available to assist me. Do yourself a favor and don’t go to this gym.

Source: Google

★ 5

Quite descent place with a high variety of equipment and large locker rooms. Friendly staff and fitness classes everyday for any member. I just found it a little too pricey. I guess the class are worth more than 50$ monthly, so I'd say it's reasonable.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

I’m so glad that they offer Zumba classes (and many more other classes) it has been a great help to my workout routine. I atleast can make it to three classes per week due to perfect timings in the evening. I’m also a huge fan of the sauna in the locker room. The staff are all very friendly and attentive to any questions or concerns. The staff they hire for maintenance and cleanliness of the establishment are very professional and friendly. I truly appreciate their hard work. This facility is very welcoming, clean, reasonable, and a motivational environment.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

The gym has a great location, plenty of safe parking. Every kind of workout under the sun. Most of the classes are free within the membership price. For example there are three different types of yoga classes. The pool is the cleanest I have ever seen. There is always an open lane as people don't seem interested so much in swimming. The staff is. Congenial and Anthony is especially knowledgeable. The people who workout at the club are generally friendly.I have never seen the gym crowded never. Spin classes are notoriously expensive but are free till the end of the year. Don't waste your opportunity, they are great fun! The custodial women do a superb job the club is spotless! Some of the negative critiques may be legitimate but for the most part they are written by hypersensitive whiners wanting to vent you know the type. Join the club I guarantee you will enjoy the experience!

Source: Google

★ 1

I went to the gym and I canceled my subscription, however, they are still charging me the monthly fee. I talked to somebody and they said that they do not see any cancellation. So, in order to cancel I need to pay the fee... I am willing to do that, but because the 30 days notice they are planing to change me one more month!!! this is unbelievable... and of course, the manager never calls me back ... The worst gym ever!

Source: Google

★ 2

Small gym, swimming pool and golds fit is useless and taken up valuable space for adequate weights and workout area

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 1

WORST!! they have been abusive with the payment, I am in the account with another person, but they are supposed to be separate accounts, each one gave credit card for debits, a month ago they recharged his payment on my account and They recharged the payment on his card, so they charged 2 times $80 I have a month claiming my refund , and I still do not receive it, I have been called and I have spoken with Benjamin, and he does nothing to solve the problem and they behave rudely so that you do not claim anything.

Source: Google

★ 4

Source: Google

★ 5

A great Gold's Gym location, very friendly staff, a lot of machines and a lot of good fitness classes. Highly recommend Zumba class Tuesday night with Michael. He's an awesome Zumba instructor, Gold's Gym is lucky to have him (though the class is high paced, if you're a novice you might struggle a little bit, but it's lot of fun!)

Source: Google

★ 1

Absolutely WORST experience I’ve ever had at a gym in over 15 years. Staff member was terribly rude. Go somewhere else...not worth your money.

Source: Google

★ 5

Great staff and equipment, free towels, nice!

Source: Google

★ 5

Clean establishemnt

Source: Google

★ 1

Good luck with camera footage if someone will hit your car while you are there training! There will be no help whatsoever.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Previous Chantilly location was 100 times better. New location is smaller than the old, staff isn't friendly, crowded, and on top of that they try to charge members an additional fee because it's a level 2. So with the additional charge and "added" amenities, my friends and I tried to use the "level 2" space and weights; RUDE worker demands to us to get out and tells us that the room is only available for use during certain hours. Ummmm..... then why do we need to pay a higher price if we can only use certain "level 2" equipment/space at certain times? I'm there late night so most of those rooms aren't being occupied at all. Gold's gym has really downgraded with this move.

Source: Google

★ 4

Source: Google

★ 2

I DONOT UNDERSTAND WHY THE CHILDCARE WORKER IS LEFT TO TAKE CARE OF HER CHILDREN THERE IT IS NOT WORTH GIVING THEM PRIORITY

Source: Google

★ 5

Source: Google

★ 5

I love how their classes are flexible to their clients.

Source: Google

★ 4

new equipment, good selection of machines. 2 plat form that can accommodate up to 4 people

Source: Google

★ 1

I've been trying for months to get a straight answer regarding obtaining footage from the parking lot regarding an accident I was involved in. The manager, Brian Smalls, has failed to get in touch with me regarding this upwards of ten times. It's incredibly unprofessional and frustrating. This is a poorly run gym.

Source: Google

★ 1

10 year old membership didn’t transfer to this new location. Smaller facility, no nutrition bar, and less than helpful staff. They are located in an old shopping center, with nothing else around it. I’m not sure what makes this a higher level facility than the others I’ve been to. They claim it’s the access to the pool...it’s the size of a kiddie pool with two lanes. They also charge $20/day pass, lol. Best of luck, I guess. We out.

Source: Google

★ 1

BEWARE OF YOUR CREDIT CARD! I have been in disputes with Gold's for over charging my card. I tried several times to talk with the managers. I was "ghosted". I disputed with my credit card company. They found in my favor!! But in the meantime, 4 months after I left, they are still throwing random charges on my card!!! I went to report them to the Better Business Bureau and found that they had an "F" rating and over 400 complaints already!! JUST for the Chantilly Gold's WATCH OUT

Source: Google

★ 1

This place is really bad, they have such policies which will not allow to try the gym out, even though they say free pass for 3 days. They wanna rip u off. Sorry I would recommend you guys to turn around and go some other place.

Source: Google

★ 4

Awesome gym, wish they were more attentive to maintenance issues, very slow to fix.

Source: Google

★ 1

I was hurt so badly in the very beginning.Staff wanted to up sell, (two days of worthless orientation) extra features to me,as soon as I denied, he didn’t even give me basic walkthrough and basic safety instructions. I told him that I have never used these mechine and what is my goal. Very disappointing.Next day I spoke to the manager about the injury incident, he told me that I should have taken $300 worth individual training classes.
I am paying $50 for trade mills. worthless.

Source: Google

★ 5

Source: Google