★ 3

I go here for the sauna, tanning, and cheap rate. The gym part is awful. The machine circuit is always overcrowded so it's hard to go through my routine (even switching it up). Many times the machines are taken by people who are just sitting on them reading their phones. I realize they may be resting between sets, but proper etiquette is to get off during a lengthy rest phase so someone else can slip in a set. No employees are walking the floor to help reduce this kind of thing. (Edit: I upgraded this to 3 stars because it's still a good value for about a dollar a day. If you use free weights it's great -- plenty of equipment and room. Classes are also free. However, for a newbie like me who wants to use the machine circuit it's so busy I can't get a full workout in. I wish they would provide some free training with free weights so I could switch.)

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★ 3

I'll start with the bad. It's way too expensive. If you want to bring a guest just forget it because depending on your plan its $20. The 24hrs is cool, lots of equipment and variety, its actually pretty spacious minus some of the machine areas being a little crammed but no biggie. Honestly I love this gym, I came from crunch because I wanted a 24hr gym and more equipment, but since then rates have gone up twice, and I wouldn't be surprised at all if they went up again. It's just too expensive to justify at this point. I'll most likely be going back to crunch soon. Hopefully they can work with us on either the rates or other benefits like free guests again.

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★ 5

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★ 1

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★ 1

I didn't not visit this place.

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★ 1

SCAMMERS. Do not trust this place. They do not let you cancel and charge you twice a month and do nothing to fix the billing errors.

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★ 5

Very relaxing

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★ 4

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★ 5

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★ 5

Friendly staff and A well-stocked gym.

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★ 1

Front desk lady is rude & doesn’t honor the free trial. Tried to get me to buy a day pass…

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★ 1

I was only in town for 3 months of summer and made a deal with a manager/owner to do $90 for the 3 month period, just as I had done the previous summer. I was instead put on the basic plan and charged a $70 annual fee plus $30 a month for the last 4 months. Realizing this, I called and spoke with the manager on duty but they claimed a 3 month deal doesn’t exist and they don’t know why I was sold one. They did not honor the deal or try to contact the other manager who sold it to me. I was overcharged by $100.

The gym is poorly run and weights are cluttered everywhere, being left in the wrong spots. Additionally, many of the plates have rubber flaking off and there are about 4-5 different brands/styles of plate all mixed together. The bathrooms are relatively dirty.

Lots of the equipment is busted or broken. For example, one of the weighted crunch machines travels its path tilted/offcenter, the standing calf raise squeaks/grinds improperly on each rep, and the hammer strength quad extension was out of order for nearly the whole summer.

This hamstring curl machine is particularly dangerous. I took the pictures mid-summer. The pin slot is worn down badly, with only a few mm of metal holding back before it snaps and causes someone to tear something.

I almost never post reviews like this but feel I that I have been scammed. Stay away from this gym - it’s run terribly anyway.

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★ 5

I don’t usually write reviews. But I felt it was time to write one for Gold’s. I have been a member of this gym for several years. They have really improved a lot over the last few months. The front desk operates very nicely and although I miss Kierra at the front desk, I am absolutely enjoying chatting with Tiffany. She is proactive about being kind to people and making sure people feel welcome.. I also really appreciate my conversations when I come in with Chris. He’s such a pleasant guy! The other thing is….that the equipment seems to be fixed in a timely manner. I mentioned something to the maintenance guy who fixes the equipment a few weeks ago and the next time I hopped on it, it was working great. I know that GYM’s often get bad reviews, but I have to say Gold’s is really doing good job especially in there personnel area!

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★ 5

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★ 2

I’ve been coming to this gym for years and I had a good experience, however today I met their new “manager” Tiffany and she is so rude, horrible first interaction, she seems to go out of her way to tell people she’s the manager because she’s on a weird power trip. She is bothering people while they workout and interrupting their workout to tell you she’s the new manager while she’s off the clock. People bring boomboxes to the gym and they record in the open gym, i was in a dark room alone and she comes to tell me to turn off my phone volume (which was on 40%) such a weirdo. Tiffany if you’re seeing this, pick your battles because you have bigger things on your plate like getting rid of the cockroaches in the sauna than bothering me and interrupting my Taylor swift time!

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★ 5

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★ 3

I used to go to Willow Lawn a few years ago but stopped while I was having some personal health issues. I was gonna try to come back but it doesn’t seem like there’s as much variety in the classes as there used to be. They used to have yoga during the week and way back in the day I think I remember them even having Zumba. I would love to see some more variety come back onto the schedule.

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★ 5

As far as I'm concerned, this gym is the only game in town if you are a serious lifter or need a wide variety of equipment. They seem also to offer classes during the day, which a lot of places don't. Those people who leave one star reviews need to be reminded of how reasonably priced membership is here. You simply can't get what this gym offers at double the price in Richmond.

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★ 1

I rejoined after Covid in 2022. I am only there for the classes. I love the instructors and have developed great friendships with fellow classmates. Our cycle class gets together socially. I look forward to brunch with some other classmates.

The gym has gone downhill in 2025. And dues have gone up TWICE already. The general manager listens but is powerless as the owners only care about the bottom line. Staff reductions show in the cleanliness. The fitness director of 13 years tries so hard but it falls on deaf ears. She has lost instructors with the reduction of childcare staff and now it’s closed 3 mornings a week. There are over 150 participants, mostly mothers, in the morning classes!! Oddly the lost hours are daytime only, no evenings have lost hours.
I miss my mom friends who need the childcare!!!
The message is clear, body builders only welcome!

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★ 5

Great gym to workout at with a large variety of machines. The staff are friendly.

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★ 5

Great place to work out! Tons of parking. As well as tons of equipment, the staff is on top of cleaning and maintaining the equipment.

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★ 1

I would not bring my business here! Was looking for a new gym to get a membership at with a friend, this location caught my eye because of its operating hours. After signing up for a guest pass online, the front desk staff first said it’s impossible to sign up for a guest pass online? I had to show where I signed up, aswell as the confirmation e-mail, which is fine, just confusing the staff weren’t even aware of their own guest pass policy. We had a good workout, were respectful with all equipment, and on our way out, were informed our guest pass was terminated and we are no longer welcome on premises. This was extremely confusing, and I was not provided a reason after asking. Disappointing, I ended up going with Crunch on Ridgefield, amazing and kind staff. If you’re still looking for Golds, after exploring the W Broad Location, it seems much nicer. I would not go here!

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★ 1

I have always loved this gym, but that feeling has faded. I only take the fitness classes. The instructors are incredible and provide a wonderful service. Recently the gym has eliminated most of the kids club hours. They were not transparent about this leaving members as well as instructors in the dark. My favorite instructor has two children and now can only teach on Monday. Classes have become much more limited as fees have increased. It's totally fine to be a lifting and machine gym, but be honest. Let the members know. I used to tell all my friends how great Gold's at Willow Lawn was, now, just the opposite. I will be cancelling my membership soon. It was wonderful while it lasted. Stop being so disrespectful especially to your instructors, you do not deserve them.

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★ 4

I like their outdoor equipment, even though it's indoors. I make the trip a few times a month on leg days. Not too many meat heads in there, good vibe 😎

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★ 3

Really wish they had dance classes on the schedule😞

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★ 1

so impossible to cancel your membership, and the worker that i asked to help me cancel it seemed annoyed that I even bothered her with my questions. Still haven’t been able to cancel my membership, I just love getting billed more and more money when i’m trying my hardest to get out of this gym !!!!!!! 😑😑

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★ 5

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★ 2

Difficult cancellation process until an online request form was made available very recently. Not a fan of how helpless the staff is in rectifying customer dissatisfaction.

Give your employees agency to maintain current and future customer relationships. Since they do not have agency to make reasonable judgements in maintaining customer satisfaction, I will likely not return to nor recommend Gold's Gym at Willow Lawn.

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★ 5

Such a nice and clean gym!

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★ 5

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★ 1

Decent facility but the business is a SCAM. They make it practically impossible to cancel your account and then keep billing you. I called many times and even went in-person to cancel but they would not do it because evidently one employee is able and of course that person was never available.

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★ 5

Management here is great. Thank you Tommy.
I highly recommend Gold's Gym and this franchise. I will join again when I return to VA.

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★ 5

Gym therapy is the best therapy

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★ 1

Do not be fooled, this place is GROSS. There was a week where only 1 front door worked and they had the rest tapped up with caution tape. The roof leaks all along the turf area and front stretching area when it rains. Things break all the time and it’s always busy and you can barely get on a machine. There were weeks the sauna was broke and it has a healthy collection of roaches and is not cleaned well. It was worth it to me to pay a month to cancel, which is industry standard. Much happier at a new gym, which is too bad because I really wanted to like Gold’s.

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★ 1

I am not one to leave a one star review, but tonights customer service experience has not sold me on keeping my membership. The two associates at the counter seemed very inconvenienced when they had to put their phones down to help me.

When they did, it was to use the massage beds I pay as a member to use expecting them to be clean and available for paying members. He set up the bed on the right and imagine my shock when I walked into the room and there were homeless men sleeping on both of them!!!! One of them got up for me to use it, didn't wipe it down. I decided against it and left.

I expect the gym I pay to use to uphold a standard of hygienic practice. I was disappointed and questioned why am I paying to be a member here if homeless people are allowed to sleep on the equipment we pay to use. I understand hardship and do not mean to be insensitive to their situation, however they were both laying on what is expected to be clean equipment for members to use in filthy clothes. A gym we pay good money to use, should not be the place they go to sleep preventing us from using the tools we pay to use.

It's funny how businesses like this have stopped caring about hygiene policies since the pandemic.

Dear Owner, look at your cameras. I did write to the GM but it seems like a completely normal thing at this location and I'm disappointed. I am now working evenings and work out at night time. If I see it again I'm posting pictures of it here on google so people considering your location as their GYM can know what they're walking into without the surprise I got tonight.

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★ 5

Great gym

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★ 1

Bad place

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★ 1

Very bad

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★ 5

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★ 5

It's a good update

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★ 5

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★ 5

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★ 4

A lot of these bad reviews are nit-picky. If you enjoy a no-frills workout environment that updates equipment every now and again, then this gym is for you. Sure, certain features may not always be available, but for the most part they take care of broken/outdated equipment in a reasonable timeframe. Plus, they have everything you need to get a good workout in, plus some. If you don’t like crowds, avoid rush hour, it’s that simple. I go around 9:00 PM, it’s rarely busy, and I can get my workout done relatively quickly (hour or less).

If I can offer some constructive criticism, they could definitely improve their communication system when they close for weather or other reasons. They’re always listed as open, even when they’re closed or delayed. Maybe they could add a widget on their website that tracks if and when they’ll be open.

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★ 5

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★ 5

Great gym, great trainers, and very reasonably priced.

It's super busy though, and people tend to leave their personal belongings at the machines and walk away for extended periods of time. I have to visit during non-peak hours to make sure I have a good workout.

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★ 4

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★ 5

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★ 5

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★ 5

I love this gym

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★ 5

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★ 1

Won’t let you cancel without getting a manager involved and only during certain times. Monday -Friday during the week when most people are working. Terrible setup. Fees have tripled since I joined. Annoying.

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★ 5

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★ 5

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★ 5

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★ 1

Night shift worker is extremely rude

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★ 1

They won't cancel the membership over the phone and i've already moved. Multiple emails and calls begging.

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★ 5

One of the only gold's gym locations left in Richmond. Also, one of the only ones left that still watches children, so that's always a plus too. I wish the mechanicsville location still watched children.

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★ 1

I really wanted to like this place, but unfortunately, it fell short of expectations. First off, it’s *always* packed, especially after 5 PM. If you’re hoping to get a workout done during peak hours, forget about it—there are not enough machines to accommodate everyone.

On top of that, the gym often feels hot and stuffy because they don’t seem to run the AC consistently, which makes working out uncomfortable. And the bathrooms? They’re out of order way too often, which is just frustrating.

The absolute worst part, though, is their outdated and frustrating cancellation policy. Not only do you have to come in-person to cancel your membership (which is incredibly inconvenient in today’s digital age), but they also require you to pay for an additional month after you’ve already decided to leave. It feels like they’re intentionally dragging out the process to squeeze more money out of you. It’s ridiculous and honestly feels like something out of the 20th century.

Overall, I wouldn’t recommend this gym. There are better options out there with modern policies, better facilities, and less hassle. Save yourself the frustration.

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★ 1

They could learn a lesson in service! Got to the gym and signed in. The. I grabbed a preworkout drink from the fridge. I patiently stood by the register to pay for my item while another gym patron signed in and then purchased a drink right in front of me as if I weren’t there. The person behind the counter serviced them without even acknowledging me. Then proceeded to help another customer that she had stopped helping previously so she could wait on the person that skipped me. No way you didn’t see me standing there as big as I am lol. That’s why you guys suck!!! And the gym is dirty…

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★ 5

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★ 1

I’ve cancelled my membership in person and two month later a collection agency contacted me stated my cancellation was not properly done and keep calling me to pay $200 for fees.
That’s a shame. Don’t advice to joint the gym

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★ 3

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★ 3

Has everything a gym needs. Power racks, sleds, cardio, free weights. Equipment is heavily used and not in the best condition. Price model is fair. Sauna was broken for 2 weeks. Locker rooms were usually very dirty but functional. Staff were reasonably friendly. This is a fair budget gym.

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★ 5

Been going here as a staple now post COVID and it's always plenty of space and pleasant staff. I enjoy working out on the weekends. My place of escape.

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★ 2

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★ 1

I've been a member of Gold's Gym for a while, but my experience has consistently been below expectations. One of the biggest issues is that the sauna is constantly broken, and it's frustrating that it's rarely addressed or fixed in a timely manner. Additionally, the showers are almost never clean, and two of them have been out of service for months without any sign of repair.

To make matters worse, there is only one water fountain for the entire gym that sometimes works, which is highly inconvenient given the number of people using the facility. On top of all this, the membership rates keep going up. When I first signed up, it was $14.99, and now it's jumped all the way to $21.99, with no improvements in the gym to justify the increase.

Overall, the quality of the facility doesn’t reflect the price hike, and it's disappointing that these issues haven’t been resolved.

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★ 5

I have the membership that gives you access to all the Golds locations in RVA but this one is my favorite due to the variety of group fitness classes, cleanliness and especially the professional management ( thank you Paul and Cristina for helping me w my complex billing issue).

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★ 4

Great gym! Has more than everything I need and multiples of many machines and tons of racks. Only disappointment is folks really don't rerack their weights despite the warnings around the gym that their membership will be terminated if they don't

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★ 1

Decent gym, would rate it higher but feel scammed by their premium membership. At the time of buying it, it had advertised a perk of the premium membership that I could bring a guest for free with me. But then they took that perk away, requiring the guest to pay. And within six months increased the price of all memberships including the premium. I would understand one or the other, but both within the same year does not feel fair. I can't imagine removing the free guest pass perk was due to inflation.

Main reason I ended up getting a membership was because someone used their free guest pass to bring me along a few times and I liked the place. Guess I won't be bringing anyone I know from this point forward.

Gold's is nice overall but I would not recommend it to people specifically because of this, I'd be willing to bet they will continue this pattern in the future.

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★ 5

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★ 5

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★ 1

Equipment is old.
Showers are filthy, I should’ve taken pictures to upload. Different days and hours. Disgusting

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★ 5

The best gym in town, so they say,
With space for the crowds every day.
Racks and machines free,
In a room that's debris-free,
And maintained in a top-notch array.

Motivated folks, on the go,
With chalk for that perfect throw.
It's large and it's clean,
A fitness machine,
Where your workout ambitions will grow.

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★ 3

The staff is friendly and the facility seems pretty good. I wish they had a hip thrust machine and back extension! Another add/abb leg machine would be nice as well.

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★ 1

Worst policy on canceling a membership that's been paid for in years. I have had a membership here since 2017 and recently moved to Woodbridge, thinking I could call and cancel being the 21st century and all. Golds gym thank you for having an archaic policy in place that forces someone to either disrupt their day or have to send a letter through the mail to cancel a membership..

Do not use this gym, take your money elsewhere.

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★ 2

Gym is nice. But all Golds Gyms seem to have issues with having open slots for kids. Sucks paying for service that you have a 50/50 chance to use. This is the second time I had to walk away from working out.

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★ 5

Friendly staff and excellent equipment. I would highly recommend this Golds Gym location. They have a large parking lot and are open 24/7.

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★ 5

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★ 5

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★ 2

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★ 3

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★ 5

I decided to get free passes to all of the gyms in the area and experience them all before choosing one to help me recover from a major fall that injured my entire left leg. I fell in love with the Willow Lawn location of Gold's Gym. It started with the hydromassage that warms my injured muscles up nicely preventing them from hurting during the workout. Though they don't have every piece of equipment I would like to use, they come close enough to let me enjoy a nice hour and a half workout. Then I let my injured muscles recover on the hydromassage afterwards. I leave pain free and stronger each time. In just two weeks, I am walking very well again. My physical therapist is very impressed!

The down side is that a place this awesome is packed. I solve this one by coming at times when they aren't so packed. Keep up the good work Gold's Gym.

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

I live about an hour away. I take several buses to get here. I could use the gym in my own building, or any one of several in my area.

It’s worth the trip to this location. The instructors are some of the best! The gym is clean and well set up, open 24 hours for your convenience, and all the staff is professional and friendly and helpful.

I highly recommend if you are looking for a home gym.

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★ 4

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★ 4

It is one of the best gyms in the area. The equipment is very up-to-date and pretty well cared for. The staff is very friendly. And it's clean. We could use a paper towel dispenser in the bathroom, though.

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★ 4

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★ 5

Friendly staff and lots of equipment

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★ 3

Great gym for any fitness level. Bodybuilding, cardio training, power lifting, heavy bags.
Staff is super nice and they always have equipment you can use (belts, ab rollers..)
The only thing I would like to see is a pool.

Update. Seems recently they don’t seem to really care about their noise rule though. “No excessive noise”. Got a group of guys that come in regularly, bout 6 of em that just like to scream and holler and carry on. They actually got into a fight out front a while back. At least tell them to quiet down or something…it’s obnoxious. It’s not THEIR gym.
I pay a membership here too.

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★ 5

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★ 1

I left my shoes and change of clothes in the locker room with a lock on it only to come back to it missing. There were signs on the lockers saying things would be thrown away if anything was left in the lockers but I was actively working out so I didn’t think they would cut my lock and throw my stuff away. They threw away a 200$ pair of shoes along with my towel and some soap. No 24hr notice just gone while I was working out.

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★ 5

I love this place I go every day.

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★ 5

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★ 4

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★ 5

White oak is the best gym in Richmond it’s the Mecca of the tri cities.

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★ 1

Before joining, beware of the difficulty in cancelling your membership. Came in person on two occasions to cancel (during normal business hours) but was told I needed to return when the billing manager was present. The only other way to cancel is by certified mail. Golds Gym then claimed it never received the letter and continued to bill me after my cancellation notice, turning the balance over to a collections agency. Downright shady business practices in my opinion.

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★ 5

Has everything you need and more.

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★ 5

Great gym. It’s one of the best golds gym in Richmond. Plenty machines never have to wait for equipment even on peak hours. Friendly staff.

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★ 3

Tbh I stopped being enthusiastic about this gym after a guy came up to me and commented that I should keep working on the rower to "help get rid of my belly." I was 25 weeks pregnant, already self-conscious due to my new baby bump (never HAD a "belly" before), and unfortunately that shut me down for the day. :'( Pregnant or not, it was a rude comment to make. I've taken a couple of the yoga classes there though which were good and even pregnant the instructor was kind and helpful with alternate positions for me :)

Lots of equipment, but also...lots of people. My boyfriend gets asked "how many sets do you have left on that machine" basically every time he goes because so many people need/want to use specific machines. Makes him feel kinda pressured. But I think in general the culture of this gym is just not for us. It's definitely seems to be more focused on the aesthetics of fitness (most everyone there is in tight/revealing clothes, which can be inspiring but also can be very distracting!!!) ... I'd call it kinda "bro" lol That said, it was nice to feel comfortable wearing my own cute tops there (before I was pregnant) to celebrate my hardwork with everyone else. But, definitely at other gyms there is more an emphasis on BEING healthy, on going to the gym no matter how you look, and respecting eachother's space/journey. Definitely don't feel that here.

Main reason for low stars though is how difficult it was to cancel - there were specific hours we had to go in because there's a specific person you have to talk to. We had to take off work in order to go cancel it (has to be in person). That said, price was good, sign up was easy, no contract was required which was AWESOME and I'm thankful for. We were members for about 6 months. I'd say we definitely got our money's worth, and who knows? We might be back one day, but for now we're checking out other gyms that might be more up our alley. :)

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★ 1

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★ 3

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★ 5

Awesome

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★ 5

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★ 5

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★ 3

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★ 5

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★ 4

It is a great gym, except for the music.. awful rap. Even some mellow rap would be an improvement.

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★ 5

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★ 4

My favorite Golds pretty much the only one I go to when I have access to all of them . Equipment could use a upgrade , locker room needs a makeover 🤷‍♀️ can we get sensor flush toilets atleast geesh. Front desk staff is pleasant most times. Hydo massage chair is such a treat. Oh the kiddie corner/childcare is available. Overall good gym .

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★ 4

I woke up sore the next day, so yeah, it's got all you'd want/need

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★ 1

You're welcome.

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★ 5

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★ 5

Money well spent. Staff is knowledgeable and the facility is nice and clean. Friendly environment. I give it 👍🏿👍🏿

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★ 4

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★ 5

Always top notch

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★ 4

Friendly

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★ 5

Good price and clean equipment.

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★ 1

Have tried stopping in and reaching out multiple times and cannot get my membership cancelled. After being a regular customer for 2 years between VCU and Willow Lawn I have been relocated very quickly to Miami. I stopped in at the front desk three separate times trying to cancel and each time they couldn’t because the person was off that day for one reason or another. I tried calling and they refuse to cancel without a certified letter. I told them I wouldn’t send them a certified letter. It’s an absurd hurdle and It’s just horrendous customer service. This is a basic function of the business. I’m not in a contract. I’ve paid on time every month for years. Peoples circumstances change. I offered to send them a PDF with a signature which legally is the same exact thing. It’s absurd when every other gym that’s not even a franchise can do this at their discretion with a click of a mouse that this is the hill they decide to die on living up to Gold’s slimy scammy reputation they’ve managed to harness for themselves over the years. If the manager was ever at work and I could speak to them directly and not the front desk who seems to have no authority maybe I could sort it out. At the end of the day I don’t believe customer is always right but you ARE a business and I’m just asking for a completely reasonable and common request that is just a part of doing business in your industry. Can you treat me like the loyal paying customer I’ve been for years and not like a dollar and cent. Do you not realize sometimes people sometimes move back and if you treated them like a human maybe they’d sign up with you again.

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★ 1

Loved the gym when I was going but giving it one star because of the way they handled it when I canceled my membership. My card on file was deactivated so charges couldn’t go through and I received a call from a lady who informed me. At that time, I decided to just cancel my membership and she told me all was good. Periodically throughout the month I kept receiving random calls about my billing so I called and called and could never get an answer. I went back and a worker informed me that my account was not canceled and I would have to come in before 6pm when a manger was in office in order to cancel. So I went during my lunch break to the local Golds Gym and was told I had to cancel my membership at the same location that I signed up at. I was finally able to explain the situation to a manager who still made me pay for two months even though I was originally told over the phone that I was fine. If I was told this information originally, I would have took off a couple hours of work to cancel my membership but I was not. Big miscommunication issues.

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★ 4

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★ 1

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★ 5

This “Gold’s Gym” location is great. The general manager is extremely professional and some of the staff members are helpful as well. I highly recommend this gym facility to everyone.

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★ 4

Great equipment selection and tons of space. Only issue is general cleanliness. It’s not filthy but could be better. There’s so much dust and old chalk in the crevices of the lifting platforms in the turf room that you sneeze.

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★ 5

The Gold's Gym at Willow Lawn is an ideal location, perfect size gym and awesome management and staff. Equipment is always in working condition and the housekeeping staff keeps the gym very clean. What's not to like about a 24 hour fitness facility:)

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★ 5

Love this gym!! All of the trainers and staff are are amazing including Jacob, Ryan, Carol, Chelsea, Shanna, and Sam. Been coming for years！

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★ 2

This gym is over crowded by VCU students all day. Even though VCU students pay for their own gym, they decide to take over this gym. If you want a nice quiet workout, I would pick a different Golds gym. They also do not have a pool anymore.

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★ 1

Recently signed up, I keep getting solicited by a certain guy for him to be my trainer. It's very annoying
I regret coming here.

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★ 5

It’s a good gym. The best for the price in the area.

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★ 1

Nice facility! Only issue is that I had done a day pass while I was here on business and turns out I was paying for a monthly membership for the last year and a half. I was unaware that I signed up for a membership as-well as no contract sent to my email only the day pass confirmation, I was told no refund could be made since none of the management was there at the time.

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★ 2

I give this a 2 star only due to front desk service. Came into town for business. Woke up for a early workout at this Golds Gym. Walked in the front door and literally there was no sort of friendly greeting. This young girl looked me and my fiancé up and down and was just overall stuck up, standoffish, no help as if she was a intern not fully trained to manage a front desk obviously. I was emailed a guess pass and showed it to her. She looked at it and said basically they don't accept passes here without management. I told her it was on there golds gym website. She had no clue was I talking about. Again poor management at the front desk. To much confusion for something so simple. Me being new here.. I accidentally half way walked into the guys locker room because I didn’t see the sign. It was a common mistake. Immediately I turned around and she walked up to me and said I wasn’t suppose to be in the mens locker room. Smh.. I’m like lol umm.. I know that it was a mistake.. Not “ Hi Miss do you need help with finding the ladies restroom” she was just off the gate said YOUR NOT SUPPOSE TO BE IN THE MENS RESTROOM. I felt like I was being stalked! Her attitude was just rude, standoffish and just gave me bad vibes. I will not be coming back for sure. Front desk needs to work on professionalism and perhaps getting someone more friendly that greets people at the front desk! That has some kind of customer service skills. Overall the gym was a nice well equipped gym.

Source: Google

★ 1

Came by to maybe get a tour and join but there was no one to really help me except the guy at the front counter who was just interested in locking me in to a contract but didn’t offer to take me on a tour or anything else. Golds gym gets a thumbs down for me. I’m big on customer service and I want to make sure I’m getting exactly what I’m looking for. This was my second location today and I’m so disappointed that I don’t have a membership. This brand just isn’t for me

Source: Google

★ 1

People setting up tripods to film in workout areas isn’t ok and it’s especially annoying when you bring it to the attention of the front desk and nothing happens. What’s the point of having rules on the wall like ‘no gym bags in workout areas’ or ‘no cell phone use while exercising’ if the staff is unable or unwilling to enforce them? As a member it shouldn’t be my job to enforce basic gym safety guidelines.

Source: Google

★ 4

They gym has pretty much everything you look for in a gym. I would rate it a five but they don't have the Woodway Curve Treadmill which is very important to me. So if I you are not looking for the Woodway Curve Treadmills, you would rate this gym a five! Enjoy and check it out.

Source: Google

★ 1

They keep stealing money off of my card and say it's a mistake then keep hanging up said it will take a few days 50$ scamming people do not come here I'm calling them back they are not trying to give me my money I have to wait and will be taking them to court for 50$ plus me having to wait don't come here

Source: Google

★ 1

This gym has ONE water fountain. ONE. and the water has been HOT. BATH WATER HOT for roughly 8 months. The fountain alone has been “under construction” multiple times and nothing has gotten better. The rates have gone up for NO REASON with NO CONTRACT. After they upped the prices they also cancelled free guests for anyone with the gold pass. The reason most people get the gold pass in the first place. In January we were told that new equipment was going to be added, one machine every month for the first 6 months. NOTHING HAS BEEN ADDED. The General Manager told me today that it’s out of his control and it is the OWNERS fault! He also told me the plumbing has been installed wrong and that’s why it’s not cold consistently. Keep in mind this has been going on for roughly 8 months. The GM said that they can’t get ANYBODY to fix the plumbing. The gym is going downhill fast and it’s not looking like it’s getting any better. Only one star because I can’t put zero!

Source: Google

★ 5

Been coming for year... Great place to workout... I travel for work and if ever have a problem Jacob the manager is all over it. The staff is always helpful and professional. Great place.

Source: Google

★ 5

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★ 1

I just moved to Richmond Va. And was traveling from Fredericksburg, Va. To see which gym I wanted to use. This gym is not friendly at all. I would not recommend anyone go to this gym based off of what I am about to say. I was stopped by a Paul Wiggin the General Manager. This guy followed me into the step class and told me that I didnt sign in. Harrasment. These are choice words harrasment but I choose to use them because I was followed into my stepclass after signing properly into the kiosk. I was instructed by the manager under the General Manager Paul Wiggins to sign in on the tablet ( customer kiosk ) everytime I come in. The manager was initially going to charge me a 20 membership knowing I could use a travel pass. When instructed to call my home gym the manager under the General Manager refused to call and instructed me to use the kiosk from now on. No fee necessary. After all I am a member of Golds Gym, just another location. I was doing the right thing and he still stopped me. It was embarrassing to be followed into the step class ultimately being asked to leave without an adequate level of understanding. It was inappropriate. This private gym needs training in customer service. Even the people at the front counter are taught to be rude.

Again I was doing the right thing but this happened today. Inappropriate and unfortunately has to be reported.

I would never pay this gym a membership fee. In fact would rather pay more somewhere else. They don't deserve it. The General Manager extended my travel.pass out until June 30 22. I assume this was because of his behavior. Sometimes losing the customer is the best response. I don't want your pass. There's nothing you can do or say to reverse what happened. SHAME ON YOU.

There is also mold on the water fountain by the cardio machine. The overall cleanliness of this gym is substandard.

Source: Google

★ 5

It's a great gyn.

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★ 1

In general the place is disorganized, staff seems disgruntled and I can only speak to the men's locker room, and it is absolutely filthy. Filthy. The sauna was never cleaned once in the 3 months that I went to this gym before canceling my membership and the showers had fruit flies in them.

Source: Google

★ 4

I don't know why there is still a picture of a pool that no longer exists in the profile pics on this website. I joined specifically for the pool then couldn't find it my first day working out.

Source: Google

★ 1

I wanted to cancel my membership as I joined a gym with class hours that better fit my schedule. I went in at the end of August, as you have to do so in person, knowing that I would be going back into the office and unable to come in between 10-6 on weekdays. Their system was down but the manager gave me his card and said to send him an email and he would get it done. After emailing twice, he told me it was cancelled in Sept. I expected to be charged in October, due to the 30 day notice requirement, but I was charged again in Nov. I emailed the manager twice and then emailed the general mailbox when I did not hear from him. I last emailed them almost a month ago and still have not gotten an answer. It should not be this difficult to end a gym membership and this experience has definitely made me not trust Gold's Gym.

Source: Google

★ 5

Its better now 10 years ago it was diferent

Source: Google

★ 1

Super disappointed with my membership. I've been with Gold's for years now and the last 6 months I've had nothing but issues. I can't ever get in contact with a manager and the front desk is less than helpful.

Source: Google

★ 1

I signed up for the Willow Lawn Golds Gym in July 2021 to participate in some personal training.
I noticed how unclean the facility was and always expressed how I felt about it. When the gym sent out a survey I also expressed how I wish they would clean and wipe down more due to the pandemic.

I stopped going because I saw first hand how they deal with employees that have Covid-19 and didn’t agree with that either. (Coming back to work before 14 days after a positive test)

When I called in August to cancel I was offered extended months in my free trail. What they neglected to tell me is 1. You have to come in to cancel and 2) I would be charged $50 for the annual fee.

Of course I can’t get a refund and now I have to pay an annual fee for being at the gym for 2 months.

If you don’t care about cleanliness or your health in pandemic. Have at it!

Source: Google

★ 5

There’s no more pool but they finished the renovation this month and it’s great. There’s also new TVs and a much more organized layout to help when it’s crowded. Paul has done a great job as manager.

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★ 1

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★ 1

Not a clean facility... I felt like it was crawling in covid19

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★ 1

Super disappointed. I’m a single mom of 3 and I called a week ago to ask about the daycare and told them the age of my 3 kids. Was told they could except all three of them. So when I went and called today they told me I could only bring 2 at a time.... sad that they can’t accommodate to a single mom.

Source: Google

★ 3

This gym is building up more and more. There are plenty of equipment and classes to attend. The only reason I cancelled my membership was because they don't have a pool anymore.

Source: Google

★ 1

Visited the gym with a 1 day pass available through their official site. Upon arriving I was told they wouldn't honor the 1 day pass and had to either pay $10 or sign up for a membership.
I was told this was due to COVID which I get they were impacted hard I imagine but it has been over a year for them to realign and not mislead their customers.
Additionally, I was told I could sign up for membership and cancel without penalty within 3 days. No mention of the annual facility or upfront fee mentioned online.
Obviously, these misleading interactions have really put me off of signing anything with them which is unfortunate they have a great facility.

Source: Google

★ 1

Do not give these people your banking information. Any issue that arises you will not be able to speak to management, the lady caitlyn who does the financial stuff is always at a meeting and lunch. Been weeks and between emails and calls etc the only people I have spoke to are 17 year olds kids who work the front desk. Also be mindful when you join that they will try trick you into thinking you are meeting with a golds gym nutrition and Excercise specialist when in reality it’s a third party who has no affiliation with golds who will try to pressure and manipulate you to give your debit card for biweekly training payments of minimum 120 every other week. Golds actually gives your personal information to these people And they lie and pretend they work there. I worked out for 8 minutes for a *free session* with this person and hurt my back badly. Missed work and had to go to urgent care. Here we are now not even a month later after cancelling and golds still is trying to steal money from my account (about 5 times differing in amounts) and won’t return my calls.

Do yourself a favor and join any other gym so you don’t have to deal with these vile people. Also no Covid restrictions are enforced.

Source: Google

★ 1

I moved from Virginia and they will allow me to cancel my membership unless I show up to the gym or write them are certified letter. This is really inconvenient and totally inconvenient. It is unfortunate that they do this and cause people headaches that no longer want to attend the gym especially due to the fact that they moved. Now I have people calling me all the time after I called them and tried to cancel I have to go out of my way to write a certified letter to end the membership. What a joke! Don’t join this gym.

Source: Google

★ 1

I’ve only been a member for less than a week and I’m already unsatisfied.I don’t care about the bathroom or shower’s being cleaned, I did not come here for that I have that in my home not equipment and not Covid .neither. Everyone should be given a mask at the door. Just put a box and a sign. > MASK REQUIRED < I’m also starting to think there’s faucet water in them spray bottles..

Source: Google

★ 1

I went into the gym and cancelled my membership 2 months ago. Received receipts and confirmation emails showing my cancellation form and final payments yet they are still charging me 2 months later! Now I have to take time out of my day to march back up there to prove my case which may or may not work. Unacceptable! Their Better Business Bureau rating is an F... Think about that before joining. Gold's Gym is like the Mafia. Once you join you can only leave through death I guess. Even then they would probably come after my family. Just check out all of the reviews about how difficult it is to cancel. This is one of the only businesses in the world where you can't easily quit online. This is done on purpose. It's their whole business model which is as shady and predatory as it sounds. This could be a 5 star review if they would ditch their antiquated membership practices and stop charging me after I jumped through all of their hoops to cancel per their instructions.

Source: Google

★ 1

Please clean the showers.
I wish they would clean the men’s showers. They never get cleaned. The same stains have been in the same spots for at least 4 weeks now. The flies or whatever little bugs have taken over the showers during the pandemic are disgusting. You can not shower here without our bugs flying in your face or landing on you.

They don’t clean the showers, it’s depressing. Maybe pay the $10 a month for Planet fitness just to use the showers.

Source: Google

★ 1

Signed up for a free one day pass online only to be told when I showed up that the club no longer does those and I would have to pay$10 for a one day pass. If that's the case, take the free pass option off the website!

Source: Google

★ 1

I have asked to cancel my membership. Another $20 and $10 out of my account. I have been asking since this virus hit to cancel. They will not repay my money and will not cancel. This is BS.

Source: Google

★ 5

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★ 1

Worst holds by far. Literally all the equipment is always broken from customers being reckless and employees not caring for equipment properly. In addition the place is always filthy. There’s literally an inch of dust on all the machines. Finally, they have too many equipment that barely nor no one ever uses and just in the end takes up space for no reason.

Source: Google

★ 2

Update your website if you are going to be close
Get to the gym close website say open

Source: Google

★ 1

I was just charged $140 for back payments after cancelling my membership 3 years ago because the staff incorrectly setup my membership back in 2017 and were double charging me. Extremely disappointed in the poor handling of my membership for the entire duration of my time at this gym.

Source: Google

★ 1

One star only because I can't choose 0. They have the worst policies to loot people of their money. I moved out of Richmond and called them many times to cancel my membership. They said I have to come in person before 6 pm. I went in person, but on a Saturday and requested them to cancel my membership. Apparently their policy won't let them to process cancellation on weekends and I have to mail them via usps ( email won't work) innorder to request cancellation. In this day and age, it is absurd to have such policies. They didn't have any problem with me signing up on a Saturday and they let people sign up online. I wish they come up with at least some better ways to rob people's money. Not going to a Gold's gym again until they change these ludicrous policies. Worst people who aren't customer friendly at all.

Edit: The manager reached out to me and agreed to process my cancellation.

Source: Google

★ 4

This gym is typically clean and the staff are friendly, although there can be a stinky bathroom every so often. There is a good variety of machines and free weights which can provide a decent workout during most higher capacity times. However, I would have given a five star rating if my monthly fee had not magically changed from $9.99 to $12.99 a month. (The $9.99 monthly rate is still available, but they might treat you as they have done with me.) Aside from the shady price increase after a few months into my membership, all is well and I have not been bamboozled further.

I'd also recommend that you make sure to photograph the contract you sign, and I'd recommend that you do not offer a signature on the digital keypad entry at the front desk. They have the capacity to use a standard, ink-written signature in a paper contract, and you might want to pursue that choice. Once again, photograph the paper contract that you sign. Ask to not use the digital equipment up front.

It is still a viable gym option in Richmond aside from negative comments and low ratings online. It is also possible to choose to block direct debit charges as Gold's Gym does not require a routing number with your bank- which Crunch Fitness requires. I'd first explain this to the bank and eventually have them cancel Gold's opportunity to charge further right after getting the monthly fee. It is in Gold's Gym's contracts to charge for the rest of the month upon cancellation, so be prepared to uphold your end of that stipulation with your gym membership agreement.

Source: Google

★ 3

They have great equipment. The early morning staff is cool. The gym isn't that clean. The women's restroom is ALWAYS disgusting!

Source: Google

★ 1

I moved 4 hours away to another state and I only had time to drive up to cancel my membership over the holidays. I have mailed in a letter asking to cancel my membership a few months ago and they still continue to charge me. So today, I risked my Heath, and tried to cancel in person, and I couldn’t cause oh! They can’t cancel on the weekends! I can’t afford to pay for a gym I’m not able to use in another state during COVID!

Source: Google

★ 5

Love going to this place & almost every day. even with the pandemic I feel safe here, they keep it very clean. Masks required. I’m moving out of area and even though their are gyms everywhere this has been the one gym I’ve really enjoyed routinely going, really going to miss working out here!

Source: Google

★ 2

Human waste draining out of a clogged toilet into a drain located in the middle of the toilet area, more than half of the equipment is either "under maintenance" or just flat out missing pieces. The showers are constantly left wrecked and practically none of the patrons are wearing masks as they walk around. Infact, just throw the whole shopping center away.

Source: Google

★ 5

This location was on a downward trajectory. Now it is a wonderful place to workout due to the management change. The manager Dana has made improvements in staff and cleanliness over the last six months. In addition to the great workout equipment the staff is flexible and always willing to assist.

Source: Google

★ 1

The manager is so rude I have been trying to cancel my membership for 3 months know I finally got the speak with the manger and she hung the phone up in my face she is very rude and disrespectful telling me that I have to pay for the time that I did not use it when I been trying to cancel it then tell me she can't do anything about it then when I ask to speak to the person over her he still on break and have been for over an hour this is very pitiful do not go here they do not know how to treat their guess and they are very rude

Source: Google

★ 1

Refuses to cancel a membership over the phone during a pandemic's highest infectious rate yet, 170k people a day and 1100 people dying a day. Absolutely criminal.
EDIT: Their canned response below does not represent how they actually feel. It was made abundantly clear that I didn't feel comfortable coming in-person to have to cancel in such trying times, their response was that they wouldn't budge. They just want to make it as difficult as possible for people, even when it's most irresponsible to do so--Just to make a few extra bucks. The sad thing is, if they had only charged people who had actually been using the facilities since lockdown, I would have stayed a loyal member. Instead they charge me an additional month when I'm forced to go in to cancel because 'they need 30 days notice'.

Source: Google

★ 2

Unfortunately no one from management or membership came to speak to me upon my first visit. Very dirty, equipment disorganized, locker room had broken sinks and showers with water everywhere, and trash all over the gym floor. There were ZERO precautions in place during the COVID-19 pandemic, maybe 1% of people wearing masks. The only redeeming factor is the weight lifting equipment was superb for serious weight lifting; Hammer Strength, Iron Grip, etc – very nice. Apart from that, there is nothing this gym offers that a similarly priced and located gym could offer.

Source: Google

★ 5

the gym was great i have been around almost a year in membership price was good , they now open 24 hours which is a plus and they also have a swimming pool

Source: Google

★ 1

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★ 3

Gold's has long had a reputation of making it difficult for people to cancel their membership--fact. Also, I get the financial problems that Covid has caused health clubs--but a gym is the last place anyone should frequent in a pandemic, but of course Gold's has continued to charge its members all along. Did it suspend billing at all? I'm not sure--but I know that it's been billing members for at least the four or more months.

Source: Google

★ 5

It was a nice gym, but I moved. I was frustrated with how hard it was to communicate with them during the COVID shutdown, but they are working very hard to deal with a difficult situation and were quick to cancel and refund back to the date I requested. Best wishes, guys.

Source: Google

★ 3

So glad the pool is back open BUT...this morning the water temp was like a hot tub! Looked up the ideal and it is 84 for recreational pools, less for competitive swimming. Also, the room was stifling hot and humid. Looked up ideal conditions under Covid and it said measures should be taken for indoor air circulation with fans, open doors, open windows. There was also a scattering of what looked like mulch at the end of the pool and some had dropped into the water.

Source: Google

★ 5

Great place to stop after work and crank out a 2-4 hour workout. Open 24/7, more than enough equipment for everyone, clean, has a pool, sauna, classes, just about everything you need in a gym.

Source: Google

★ 1

not a bad gym but they make it impossible to cancel your membership. Back in late February when I tried to cancel my membership, the staff told me only managers can process cancellations and they only do so between 10am-7pm Mon-Fri. I have been back three times within that time range but the manager is always "unavailable" for some reason. I then requested the email of the manager and was given a business card. I emailed, no response. A week later I emailed again, no response. After getting no response I call and ask for Courtney (the manager whose name is printed on the business card) only to be told that person stopped working there about a month ago and of course the current manager is "unavailable". So apparently they like to hand out business cards of past employees. I have yet to have someone actually help me with my cancellation so think twice before joining this gym.

Source: Google

★ 5

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★ 5

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★ 1

If u read below....they are always out of paper...or something when cleanliness is concerned..Today I ..there were no cleaning products in the cardio cinema...HAVE THEY NOT HEARD ABOUT THE VIRUS THAT IS GOING AROUND!!!!

Source: Google

★ 1

The state of repair of equipment is woefully inadequate with pieces being out of service for weeks on end. Recently the CNN and NBC channels have had nothing but informercials denying access to all news except Fox which smacks of censorship. This continues to happen and has a major negative impact on gym experience. Why can’t this be remedied? Staff seems very uninterested in helping.

Source: Google

★ 5

Yoga, Petra is awesome.

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★ 5

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★ 1

I will never sign with a golds gym again. Employees are wildly inconsistent with explaining the manner of ways things should be cancelled.

Source: Google

★ 1

I tried cancelling my membership and they require you to come to the store or write a letter in order to do so. After I sent one letter and nothing happened, I asked my girlfriend to physically take the letter in when she visits Richmond and give to a manager, they call me because my account doesn’t exist after I gave them ALL of the information they asked for, but my bank account is still getting hit. Today I finally go to Richmond and they can magically pull up my account and it matches the address and phone number I previously discussed with them. Manager on duty tries to tell me my story is fabricated and that his employees wouldn’t be so incompetent, well apparently they are and a $10 month membership means the place is going to go out of business since no one would cancel the membership until I show up.

Source: Google

★ 1

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★ 5

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★ 1

If I could give this gym zero stars, I would. They will not let you cancel your membership and if you stop paying they said eventually they will send you to collections. I went in THREE separate times (before moving out of state) to cancel my membership. The first time was on a Saturday and they only let you cancel on “business hours” (9-5 not the gyms hours). So if you work regular hours- make sure you can take a sick day to be able to cancel your membership. The second time I went in during these said hours, there was “no one there at the time” who could cancel my membership, so I’d have to come back later. Finally, the last time I went in they told me I’d have to get a certified letter and mail it to them to cancel my membership. So I have to get my own notary to cancel my membership because I no longer live in the state. So of course, I stopped their payments on my card and the next month got a call that if I don’t continue paying for a membership I tried to cancel three separate times, they said I would get sent to collections. Essentially, they will steal your money and make you take time off work and go through leaps and bounds to cancel your membership. Stay away from this scam job!!

Source: Google

★ 1

We joined this gym while staying short term in Richmond on a job. We got a month to month deal and the man who signed us up was as charming and helpful as you can be. Told us we could cancel anytime we needed to once we had a firm exit date from Richmond.
Two months later, we knew we would be terminating our membership and returning to California. Tried to cancel the membership at the front desk in person and was told by the front desk attendant r the person in charge of that was not avail and to come back and was super unhelpful to the point of being rude. The manager on duty stepped in and told us he took it. Cut to two months later our credit card was still being charged when we were back in California. Called the branch and was treated as rude as you can possibly imagine. Courtney the business manager took NO time to understand or listen to the circumstances and blamed us for not cancelling properly despite the fact her employee handled the transaction. Do not join here unless you like unprofessional people who sign you up in a hurry and then become u helpful and rude to you when you try to cancel! Who needs that kind of treatment??? Not one apology or refund for the mistake either. Spend your money on somewhere that takes care of their clients!

Source: Google

★ 1

WARNING! GYM WILL MAKE CANCELING A MEMBERSHIP DIFFICULT. UNPROFESSIONAL BUSINESS MANAGER.
Membership reps( to aid in cancelation in person) are unavailable to speak to after 6:30pm - prime use of gym.
Misinformed Front Desk
Poor Customer service Business Manager - Dismissive attitude. Hung up on me.

I joined this gym while on a job working temporary in Richmond- figured it would be a great place for people coming for short term work. IF YOU ARE LOOKING FOR A SHORT MONTH TO MONTH MEMBERSHIP with easy ability to cancel- I recommend you DO NOT JOIN THIS GYM. I had difficulty speaking with a membership rep at 6:30pm as I was told by the front desk rep that the membership reps were no longer there for today and I should come back tomorrow. Nobody to handle canceling but plenty to sign you up!!

Canceling-
I explained I leaving the state next week and this was my only chance to cancel. The front desk rep was no help. Then a manager overheard my situation and he attempted to help. It was already a bad sign that the front desk was unable to see anyway to help my situation yet a manager had to overhear to get involved.

I attempted to cancel all the accounts on my card- As I was told upon initial sign up that I could use my card for myself and for my friend who would be joining as well that day. So upon canceling I let the manger know I needed to cancel all accounts under my card. He told me that he couldn’t even find my friends name anywhere. He assured me that no other names are coming up under my card or linked to my account so there wouldn’t be any billing to my card and that the other account didn’t even exist upon entering in the system. I found this odd-( maybe a fluke in the sign- up? ) but I trusted him and paid the remaining annual fees and left thinking my accounts were terminated.

2 months later I notice I’ve been billed each month 29.99. I call the gym and am told by a front desk rep that I need to speak with the business manager and that I need to email her my issue and she will get back to me even though she currently was at the gym . Finally she took my call and immediately was met with a cold unwillingness to believe anything I said went down how I explained in the initial exchange of improper cancelation. Instead of being understanding with what happened she was firm in her tone that what happened was a lack of me asking correctly to cancel the accounts back in September. I simply wanted to rectify the proper cancelation at this point and have some acknowledgment that there was error on their end of the cancelation. This was met with more dismissive attitude and an inability to have any consideration of the frustrations this whole dilemma has caused me. My final question how was this all possible that I was never able to see my card linked to both accounts when I initially tried to cancel at the gym and she explained it was for security purpose... security from me the cardholder??? She Hung up on me.

I was put on hold for 12 minutes after this exchange and finally had a manager assist me. I received no refund or even an apology from Golds Gym. Not worth the headache to join this branch .

PASS.

Source: Google

★ 3

They are a month to month CONTRACT fitness center. Do not fall for the lies of no contract!
I only increased my rating because of the General Manager Charles, he solved my prior issue and I appreciate the resolution

Source: Google

★ 3

Equipment is better than most, staff is friendly but the showers are moldy and gross.

Source: Google

★ 1

I hate this location. The pool has mildew in it. Its always dirty. My daughter and I was put out the pool. I wAs told not to return until I show proof that my daughter was mines. Her dad is white and I'm black. Just sad. She is 17 and she had the worst experience ever from adults.

Source: Google

★ 1

I went to Golds Gym 3 times before I signed up to make sure I could easily get out of this membership if need be, I was told every time it was no problem, it was a no obligation month to month membership and I could cancel anytime, they told me to just submit a letter of cancellation, I was suspicious as to why they wanted my credit card account number to use for the membership when they said there was no obligation and I addressed my concern regarding. I submitted a letter of cancellation at the willow lawn location in Richmond Virginia the rep at the front desk said there was no management there to comeback tomorrow, so and handed me the letter of cancellation back. I came back the next day and the guy at the front desk said managers were in a meeting one would be with me shortly, I waited 15 to 20 minutes and finally ask again wherer the manager was as I wanted to end the membership do to health reasons, he went to check and came back with a cancellation form, I signed it and left, 5 months later I am getting a collection letter and phone call from an Indian collection agency in India for not only the monthly fee but also the yearly fee. This company totally misrepresents there membership guidelines and they refuse to cancel, I've already spoken to Charles Davis the General Manager and he said without the paperwork showing cancellation there was nothing he could do. They told me it was too late that the yearly fee was in process, I cancelled my credit card to stop payment 5 months ago before just speaking to the General Manager. He did nothing to accommodate my issue and gave me the number to ABC billing, called them and the rep said she couldn't help with that, they only collect the money. I called the collection agency and gave a verbal and will be submitting a written dispute of misrepresentation of Golds Gym Willow Lawn Drive in Richmond Virgina. There is no need for Golds Gym to reply to my comments like you did others as you have no intention for resolution. You are not sorry PERIOD.

Source: Google

★ 2

Front desk is completely useless. Missed a class because they sent me to the wrong room more than once. The yoga equipment feels dirty and the floors are NEVER clean which is the last thing you want when doing yoga. It should be the instructors job to swifter the floor after every class. This seems to be how it is in the fan too.

Source: Google