★ 4

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★ 1

Disgusting gym, haven’t been to a gym worse than this. Allows homeless people to be members just to use the shower and locker room area without even actually using any gym equipment. Homeless people are sleeping the different areas. The gym constantly smells and looks unclean.

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★ 5

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★ 5

I love it

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★ 5

Thai place was amazing. Being from DC I needed a Golds to stay on course. They were open, clean, pretty empty. And no broken equipment. Whenever I visit my daughter. This is where I’ll be going!

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★ 5

Clean environment. Friendly staff, awesome motivated members and family oriented.

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★ 5

open 24/7, plates racked, and there’s always a squat rack free. Staff hype you up without the sales pitch, lockers and sauna stay spotless, and the vibe in The Fan feels like old‑school Gold’s with new‑school gear. Best place in RVA to chase PRs.

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★ 2

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★ 5

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★ 5

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★ 1

Loved this gym when I lived in Richmond to the point where I kept my membership open even when dealing with PT for my back& couldn’t go to the gym. I got transferred for work, I called over 4 weeks ago& left a message with someone at the desk to have a manager call me so I could know where to send the paperwork to but I never received a call back& was charged the annual fee still. The lack of communication is greatly lacking, I also called again today& the guy I spoke to first was very nice and told me that he’d transfer me to the GM so I could get my membership cancelled and the annual returned, I was transferred the guy was very snippy, took no information from me and said, “I don’t know why you were told that I can just prevent you from getting charged further.” Then the phone line went dead so here I am now 10 minutes later.

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★ 1

I’ve been a member here for 7+ years until I had to make the switch to the Willow Lawn location. Ultimately cancelling because $30/mo for a basic, single location, membership is nuts and I am off and on traveling in the coming months. Tried to call to cancel because THE LINK DOES NOT WORK ONLINE and was told it has to be in-person or via a letter in the mail. Manager of the Willow Lawn location was lovely and said this is in fact something they can do via email, despite what this location's manager said.

I stopped going to The Fan location initially due to: moldy water fountains (often broken), irregular temperatures throughout (cardio area is HOT) , smells like sweat and mold the second you walk in, women’s room was filthy, showers were covered in mildew, parking was a nightmare, machines often broken and also covered in sweat and dust, TVs often broken, the list goes on.

Looking forward to never stepping foot in here again! I’m sure the FTC’s click to cancel rule will magically make the cancellation link work when it goes into effect.

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★ 5

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★ 4

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★ 1

I need my refund . The worst gym and the worst management . The lie and nothing else

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★ 1

Bad gym , they r scamming me out of my money give me my refund

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★ 1

Absolute scammers , they keep charging me money even though I already cancelled my policy. And they also charged me 70$ fee even after I cancelled policy . I need my refund

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★ 5

Management here is great. Thank you Tommy.
I highly recommend Gold's Gym and this franchise. I will join again when I return to VA.

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★ 2

i used to really love this location but i think it’s time to switch. there hasn’t been hand sanitizer at any of the stations for weeks, the women’s restroom is…gross tbh. there’s been no toilet paper the last 3x i’ve gone (in the morning) and it’s not clean. a lot of basic/well loved machines are “under repair” for a long time. overall it’s just not being maintained well and it makes me sad because i really loved it when i switched a year ago :(

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★ 5

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★ 3

Why does it take so long for a single machine to get fixed? Been preferring to drive the extra minutes to get to willow lawn.

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★ 5

Lilly was super helpful and great customer service. So excited to start my journey with Golds. Planet fitness was not what I was looking for. 😊

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★ 5

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★ 2

I've been coming to this gym for more than 10 years. I continued paying through COVID despite not going for the year. I did this because I felt like I wanted to support the staff. Going to a gym isn't just about the equipment. For that, I could work out at home. It's about the people along with you on your journey. This gym, and I suppose this particular gym franchise goes through an insane number of staff members. I can't even begin to call off all the names of the people who have come through this location. In all my years, there hasn't been anyone like this one guy, Mike. He was spectacular. I don't know why he isn't here anymore but he was an amazing assistant manager. He knew members by name and used their names. He didn't just welcome people, he was genuine. This gym could be an amazing place if they could manage to keep any staff. Something is going on with the franchise to be burning through staff like this. A gym that has its flaws is bearable with a personable, vested staff. An equiped gym with no connection to anyone is a recipe for disaster. It's the people you connect with, not the machines. Please do better.

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★ 4

I recently joined Gold's Gym in the Fan and have had a great experience so far. The gym is always clean, well-organized, and the staff, including GM Aaron, is fantastic. I’m able to get a great workout, even during busy times, and I always leave feeling energized. The members are friendly, and the positive vibe here is noticeable. However, I do have some concerns about the recent towing situation. Several members, including myself, have had their cars towed from the gym's parking lot, and it’s become a bit of a frustration. I’ve been a member for years, and this is the first time I’ve encountered this issue. It cost me $215 to retrieve my car, and I believe the gym should address what’s going on. I hope management can provide some clarity on this situation so that we can continue to enjoy our workouts without added stress.

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★ 2

Only pro to this place is the price.

Cons include:
5+ pieces of broken equipment all the time since no preventative maintenance is being done.
Equipment usually stays broken for a month+ before any fixes happen.
The smell of the gym is reminiscent of a high school locker room after football practice.
There’s a surprising lack of airflow and number of fans for a gym in the Fan. The ones that do exist are super grimey.
The men’s locker room is usually disgusting with one person taking over every single flat space available. Occasionally there are just people “hanging out” in there. Not awkward at all.
Just don’t go in the sauna. There’s usually at least one person trying to workout in there anyways and it’s tiny.
You’re almost guaranteed to end up on someone’s instagram/tiktok if you lift here due to the amount of people with tripods filming.

Until an owner or management decides to actually take pride or ownership of their business and clean it up a bit and start doing some regular maintenance I’d highly recommend going to any other gym. This one is a hard pass.

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★ 5

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★ 3

Why does it always smell like that?

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★ 5

Best value gym in downtown richmond

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★ 5

I really like this place.
How do they get so much out of a small location?
The small size of the location makes the workout centralized and specific.

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★ 4

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★ 5

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★ 1

It’s the biggest time of the year for Golds Gym and guess what…

7 treadmills are broken

TV’s are not working

Sauna is 70 degrees

Homeless people are laying on equipment charging their cell phones.

Told Tanning Beds are not working (as of 1/3 morning by guy at front desk)

Where did all the hand sanitizer go? I noticed it last year, but figured I throw that in there too while I’m here.

January 14th you can cancel your membership with no issues… it was passed. Go to Crunch!

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★ 5

friendly staff and manager, this gym has stepped up there cleaning staff and it shows, great work great gym great equipment.

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★ 5

Nice gym. It seems like a small gym but it’s not. It just has small rooms and not an open floor plan like most gyms. This is due to the location of facility which is in the fan. The building is pretty built like the houses that surround it. But at any rate, I’ve been coming here for years and I’ve always had a good experience.

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★ 1

When you walk in the door some stink slaps in the face. I don't know if its sweat, bo or some other funk. its dark, zero natural light anywhere in the building except the 4th level which is practically useless. the place is cut up, 4 floors. sorry no elevator. not that I need an elevator but still...
Locker room likewise stinks. its small cramped and I wouldn't get in one of the nasty showers without scuba gear on gross.
yo golds staff why is ok for members to park on machines and stare at their phones between sets? how bout walking the floor and forcing people to move, stare at your phone elsewhere even if no one is waiting. I'm not a gym rat in fact I hate the gym. I go bc well, it's important right) I want in and out of the gym. the gym is not a social event for me. finish my work out and go. and what's with canceling your membership rules and polices? you must cancel before the fourth Tuesday after Christmas but before easter and only after 3pm but before 6. should you not follow all of the above bam! hit your credit card. I'm exaggerating but you get the idea. it's a hassle. if you must be a member of golds go to the willow lawn location. Harvie street sucks. Go to the Y clean, bright and no funk!
TJ
Richmond, VA.

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★ 5

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★ 5

I’ve never been a gym girlie, but I wanted to make some better life choices and felt that started with a gym membership and some personal training. Thank my anxiety-ridden stars that Justin was there because he has absolutely helped me come out of my shell. He is extremely observant, intuitive, and inspiring as he guides you through your workout. He checks in frequently and encourages you without making you feel “bad” for struggling. You will see improvement every single session and Justin will be right there cheering with you! And while physical improvement is great, Justin also stresses the importance of feeling good emotionally and mentally! Basically I’m just here to sing his praises until he makes me do squats again… then I’m here to complain.

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★ 4

A few days ago I had a tour with girl who just started to work, she was easy, friendly and shoe me everything that I wanted to see and to be informed

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★ 1

Update. Over these past few weeks I’ve seen how management interacts with staff it’s completely unacceptable. The night stand are by far the filthiest so i try changing my routine to come in the mornings or early afternoons. This weekend alone so far there’s been no one there in the mornings and this place just looks horrible. I’ve wanted to purchase things such as a shirt and a thing of chips but couldn’t due to nobody was ever at the front desk. i can only hope within the upcoming time period things go back on the up and up 🙏🏽.

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★ 5

Great smaller gym. Very clean

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★ 5

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★ 2

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★ 1

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★ 1

Honestly it’s been a nightmare to deal with this gym. I went in person to cancel and the front desk lady who attended me, took down my information and promised me that I wouldn’t get charged again. They proceeded to charged me two more times!! I called, spoke to a manager that belittled me. He told me that he was going to take care of it and get the money refunded. Two weeks passed with no refund. I opened my bank app today and saw that they charged me a third time. I’ve called twice to speak to a manager today. Both times they said he “was busy” and that he would return the call. Still no call and no refund. This place is ridiculous.

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★ 1

Do NOT join this Golds unless you plan on being a member for life. I’ve gone in to the gym in person and cancelled multiple times and filled out the form multiple times yet they still charge me. Then I called to cancel because I refuse to go in a 4th time to fill out the paperwork again and they just keep hanging up or sending my call to voicemail.

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★ 4

Very big gym! It has almost all the complete equipment! Maybe some upgrades to the machines and should be more organized with the plates!

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★ 4

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★ 5

Excelentes equipos y ambiente muy tranquilo.

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★ 2

I have been a member of Gold's Gym for a considerable period, and I have been consistently frustrated with the maintenance and cleanliness of the sauna. The multi week closures and lack of repairs has become a significant source of disappointment for me. The sauna is an essential part of my gym routine, and its closure has forced me to seek alternative facilities.

Please consider replacing the old worn out wood planks and perform a deep cleaning of the sauna while it remains closed. This would not only improve the overall quality of the facility but also ensure the safety and comfort of its members.

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★ 2

Llevo 6 meses en este gym. Me han cobrado dos mateiculas en este periodo. Pagué en principio para recibir ayuda con algún entrenador y nunca lo hicieron. Los baños apestan. En diciembre 2023 cerraron en 2 oportunidades. Y hoy 03/24/24 a las 5am me encontraba entrenando y me sacaron porque no había suficientes personas entrenando, esto fue lo peor, se supone que es un gym 24/7. El señor que esta atendiendo en las mañanas es genial, salvo esto.

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★ 4

I appreciate the use of the space. It’s hard to fit everything in a place that wasn’t built to be a gym, but they make it work.

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★ 4

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★ 5

Always open. Always clean. Midmorning is a great time.

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★ 4

This is my home gym and I’ll always stand behind it.. but just a friendly suggestion; clean the vents/vent covers lol. Everything else be clean but the vents :\

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★ 2

The Gold Gym on Cary Street in the FAN struggles to properly vet it's clientele / members given numerous disenfranchised individuals utilize the facilities for shelter and hygiene purposes.. They need to police and mandate policy and procedure. Also the music is not diverse and one sided. Perhaps they need to increase the monthly dues to upgrade the clientele

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★ 4

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★ 5

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★ 5

Dyson Roy is a great personal trainer, was very friendly and knowledgeable. Highly recommend if anyone is looking for a personal trainer to ask for them. Gym is great too, clean and wait time for machines is non-existent or low

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★ 3

I downloaded a guest pass online because I’m closer to this location getting off of work. Long story short, I gave them my ID, they told me to pick it up before I left. When I was about to leave, no one was anywhere to be found. A letter was left at the front desk saying “employee is currently on a lap.” WTH does that mean? And how am I suppose to leave with no drivers license ? They’re in need a better system because I was late to an appointment because I had to wait for someone to get back

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★ 5

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★ 5

Has everything a lifter needs including spaces to do body weight work which a lot of gyms lack. Chill staff and cheap price for what it provides

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★ 5

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★ 5

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★ 3

Gym is okay - pros: lots of equipment, nice staff, not terribly crowded in the evenings after 8pm, management is updating things consistently.
Cons: very aggressive towing company who monitors the parking lot very closely and even wrongfully tows. Despite the signs, people are still getting towed. Gold’s gym staff needs verbally let people know as they sign in and ensure they parked in a marked spot. Additionally, the workout mats need to be replaced so they can be more easily cleaned.

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★ 1

Dirty outdated equipment and gym, unsanitary, incredibly rude staff. Never any parking spots available.

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★ 5

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★ 1

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★ 1

All they play here is profanity laced rap music 24/7. It’s so loud it over powers my earbuds. I wish they’d go around and ask the people there if they like the music, but they don’t care. All we ask for is some mix up every now and then. The last manager at least gauged the audience and brought different types. This place has gone downhill fast. And now I’ll get the generic response they give all reviews cause they sure as hell don’t read them and if they do they don’t take any action.

Edit: one month later, no change. Actually it’s probably worse. I’m here out of necessity and I hate it but I have no other choice for the moment.

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★ 4

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★ 2

I've been a member for about 15 years mostly because it's convenient. Certainly nothing special - no one knows how to re-rack weights or return equipment to its proper place after use. It's not the dirtiest gym I've ever been it, but probably in the top 5, and it's always daylight saving time because no one has the initiative to set the clocks

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★ 5

Read some reviews before I visited which scared me, but felt that I had responsibility to write this after signing up. Moved down to Richmond a few months ago so I was checking out different gyms to join. Joined this spot because of the variety of equipment, the space, open 24 hours, the cleanliness, and the mannerisms of manager and staff when I first entered. They broke down the different options for me, very smooth, very helpful and very friendly. The manager, Mike, always asks and checks on me when I walk by, and the rest of the staff is usually smiling and friendly. Just to give u context, I was a member of the same company gym in DC for years and I didn't know any staff members name. All in all Dope spot, also has a parking lot, bike parking for us urban pirates, and the locker room is clean with a sauna. Only thing missing is steam room and a pool,.... but yo... Dope spot

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★ 5

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★ 5

Place is awesome,

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★ 1

They shut down during covid with no warning or message. They didn't answer the phone, their doors were locked, and you couldn't cancel your membership. At the start of the next month you got charged for membership despite no access to facilities, and no way to freeze or cancel your membership. If I had more time on my hands I'd sue the daylights out of these pathetic losers.

I'll never forget trying to deal with these frauds.

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★ 5

Nice employees

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★ 5

Great staff! Lots of equipment. Clean facility.

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★ 2

Love coming to this location but my sinuses ALWAYS get inflamed here! Idk if it’s the filters needing to be changed or the building being old but it’s very irritating.

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★ 1

Went to the gym and got a day pass. Later after researching, saw they had a 1 day pass free promo going on.

Confused as to why the front desk guy never offered this in the first place other than for an obvious cash grab.

The facilities are nice, but I think I'd rather stick with my current gym overall since their priority seems to be profit over customer experience.

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★ 1

tried to go in and ask some questions/get a tour… immediately saw why all of the reviews for this gym are bad. the front desk person mumbled half answers for all of my questions and seemed like he didn’t even really know what he was talking about. When I asked for a tour (which every other gym I’ve been a member of has happily done) he MUMBLED to walk around and look myself. Very off-putting interaction. And the place smells like mildew?? disappointed because it’s close to where I live and I wanted it to work out.

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★ 1

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★ 5

It's bigger than it looks from the outside. The employees are helpful as well.

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★ 5

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★ 5

Is the sauna fixed in the men’s locker room?

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★ 5

This gym is massive. It doesn’t look super huge from the outside but inside there are multiple functional areas with turf, group fitness studios, barbells, lifting platforms, a weight room, and designated cardio area. The staff are friendly and the space is well maintained.

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★ 5

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★ 1

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★ 1

I attended this gym for 1 year before finally making the smart decision to switch to Crunch. We have gone in every day for the past 4 days to cancel our membership, and have gotten different excuses as to why they can’t cancel it at the moment. I have been charged for the month even though I’ve been trying to cancel all week. The gym is dirty, smelly, and the employees don’t seem to be having a good time. The equipment is all over the place, constantly malfunctioning, and weights are always thrown all over the place. The only positive is how close it is to VCU. Don’t start a membership here

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★ 4

2pm 1/19/2023 only complaint is the music too loud in certain rooms. Gold's in Arlington turned off music completely and i highly recommend the staff make this move. I brought a smell issue to the attention of staff in the men's locker and it was addressed right away.

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★ 1

The consequence of this gym’s leadership’s irresponsibility is that my car was towed this afternoon while I was working out. When I approached the front desk to ask what might have happened to my vehicle, the workers shared with me that towing was instituted recently. The workers then mentioned a pass, offered one, but hinted that I should share my story with leadership. It appears that workers knew that instituting a towing policy without appropriately warning customers could be bad for business.

There was no email campaign, telephone messaging, in house flyering or communication at check in. Also, there are no posted signs warning of the risk of towing for members in the parking lot itself. While I was having this conversation with the manager, a significant number of members entered and announced that they were also unaware. Will be cancelling my membership .

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★ 1

It’s better now with the top floor renovation, but still not as good as other Richmond Gold’s. Lack of plates, clips, or other small details that make this gym just average. It’s crowded during typical peak times but otherwise there’s sufficient equipment.

Update: been here over a year so i downgraded my review. Still lack a lot of plates and clips which is frustrating. Not surprised, just disappointed lol. With the amount of people who come here and recent membership fee increase I find it hard they are cash strapped.
3rd update- be prepared for an unannounced $15 “annual fee” that you pay once/yr for no reason. So this month I paid $50 instead of $34.

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★ 5

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★ 3

Great gym could be cleaner

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★ 5

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★ 1

Too many cell phones people just sitting on equipment not working out

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★ 1

This gym has refused to cancel my membership despite numerous attempts on my end to cancel. I called and left messages, sent a physical letter and showed up in person on numerous occasions to attempt to speak with a manager to cancel my membership and every attempt was denied. They have posted business hours of 10-7 and at the time had hours from 9-6. Each visit was made during business hours but I was told the manager was either out of office or unavailable. I live over half an hour away from this location and would have to leave work early each attempt I made in order to meet with the manager and to no avail. This Gold’s Gym is practicing predatory business methods by preventing members from cancelling and then attempting to take it to collections or have the member re-join for a 3 month membership which would erase the debt when faced with a potential cancellation. Do not join if you are not prepared for a LIFETIME commitment of dues

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★ 5

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★ 1

Customer service sucks. Called many times was hung up on by front desk workers. Was told I had to come in to cancel membership. so I went in to cancel said membership and they gave me a number (that doesn’t pick up). Expensive for WAYYY below par service and experience. Oh and was told the membership included things that weren’t as well as wasn’t told that it is MORE expensive to cancel said EXPENSIVE membership.

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★ 1

These people are scammers who care more about your money than your health and well being. They intentionally make canceling unreasonably difficult so they can nickel and dime you. I was forced to pay for 4 months of a membership I didn't use just so I could cancel. They threatened to keep adding charges and fines every month for the rest of my life, and eventually send to collections. And even after I paid they kept charging me until I cancelled my card. Also the gym is dirty and the staff is very rude and unhelpful, especially the sales manager. Don't give these people your money. They are lower than dirt.

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★ 5

Nice space with a great variety of equipment and weights. Well spaced and plenty to go around

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★ 5

Great gym with an excellent and friendly staff!

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★ 5

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★ 5

Good gym, very nice and polite staff.

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★ 5

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★ 1

Just spoke with manager Daniel King who informed me their invoice system does not allow them to email invoices. This is 2022? So I find that hard to believe. Told me I have to cancel in person and it still takes 30 days (so they can bill you again) even though they have raised the price since I signed up (i did not sign to the new price) and I was told it was month to month. Maybe use some of the money you are scamming to clean your disgusting bathrooms, they smell like urine and I have never once seen a cleaning person in your gym.

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★ 1

It’s super crowded. Also when cancelling, while granted it’s detailed in the contract, they completely screw you. You have to either write and mail a letter or go in person to cancel. And then they will charge you one more month’s membership. It’s completely built on trapping people while marketing itself as the budget option. Avoid the hassle!

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★ 4

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★ 1

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★ 1

Access to the equipment is inconsistent with all of the renovations and rearranging happening. Having to plan a new workout around what is available and what is not gets super old when you have to do it almost every day. Putting up with how dirty and disorganized the gym is just isn't worth it anymore, despite the convenient location.

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★ 5

The staff member Lee was awesome. My friend and I usually workout at the Meadowbrook location, however it was closed for some reason. We called this location, Lee went above and beyond for us. We thought we would have to pay extra, he looked up our phone numbers and let us know there was no fee for us to come work out. His shift was ending as we arrived and he went out of his way to give us a tour of the place as well. He represented Gold's extremely well and he saved our night. Thanks Lee from Eddie and James!

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★ 1

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★ 3

Pretty crowded every time I've been, good equipment and staff, just packed during peak hours. Other less crowded gyms/golds in the area.

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★ 3

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★ 2

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★ 2

This used to me my favorite gym and idk what happened. Sauna is broken 24/7 it’s ridiculous. They painted murals everywhere and did new art upgrades all over the gym, but couldn’t upgrade the sauna. Super super disappointed… I guess it’s back to Willow Lawn

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★ 1

It is as bad as people say it is. I NEVER leave reviews, but this was so bad it has prompted me to. I know Golds Gym cancellation is a meme nowadays, but it isn't as funny when you have to deal with it yourself.

Danielle is the office manager who claims I cancelled, but did not. I've filled a dispute with my CC.

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★ 1

They haven’t fixed the sauna in weeks and there are flies in the shower.

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★ 1

I do not recommend a membership at this location. It took me over a month to officially finalize my cancellation. I was first told I can do it by email at the beginning of October 2021. It was not until mid October that I was finally contacted and told I would have to cancel in person. I then spoke with the general assistant manager, Andrew, in person. I asked if there was anything else I needed to do and he told me no. A week later I found out it was not cancelled. I then spoke to the general manager, Danielle, who assisted me with cancelling the membership by email so I would not have to return to the office again. I am glad I had the contact in my email so I could prove to ABC Fitness Solutions when they contacted me in December about an overdue account. This was the biggest headache ever. Even when I try to call the location to speak about this ongoing issue, I am not able to get in touch with anyone. Their mailbox is also full.

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★ 1

Typical predatory membership where they haven't caught up with technology and let you cancel like a normal place in 2021. Also trying to charge me a cancellation fee for a 30 day notice despite no contract and a "no-hassle" membership even though I'm suddenly moving away.

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★ 3

Small gym with three (3) total squat racks. Sauna is often broken as well. Workers are friendly.

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★ 5

Personal trainers here are top notch and extremely personable. Always see them out and about and ready to help people at the gym, even when they aren't their own clients. Extremely impressed with both training and front desk staff upon every visit!

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★ 2

This gym might be one of the worst maintained gyms I’ve ever gone to. You also find yourself playing “where’s the dumbbell” almost daily. To top it off there’s multiple rooms that dumbbells are tossed and sometimes the weight is just missing altogether. I’ll be looking for another gym.

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★ 1

Just like all Gold’s Gyms they are moth unethical when it comes to cancelling memberships no matter what. Jared the general manager was extremely rude to me in regard to cancelling my membership. I recommend not spending your money at this gym. I will be filing a BBB complaint.

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★ 4

It's got what you need-ish

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★ 5

This “Gold’s Gym” location is amazing! All the staff members are extremely helpful and not to mention that the awesome general manager “Jared Rubin” is just simply the best hands down. I strongly recommend this gym facility to anybody.

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★ 1

They will not let you cancel over the phone during a pandemic. Monday through friday 10 am through 7p. They say they require a signiture but will not accept an emailed letter? Its a trap

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★ 5

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★ 1

Bad management.

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★ 5

It just right

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★ 5

Staff is great. Great gym

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★ 5

I needed the work out

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★ 1

I am extremely disappointed with this business. I was a member of the gym for about a year preceding the pandemic. I stopped going to the gym roughly about the time the pandemic took a serious turn (mid March). This gym closed during this time. As a result, I stopped paying my monthly dues. About 10 months later, I received a call from a collections agency to collect $250 for past due monthly payments. To be fair, I did not communicate with Golds. But also, to be fair, I never went inside that gym during any month for which I had not paid. I did not owe them money. I was paying for a service (access to work out at the gym). I did not receive that service and therefore I did not pay. I certainly don’t believe a collections agency was necessary. As a result of the relatively low amount plus possible damage to my credit I just paid the credit agency but I feel it was disingenuous to send my account to a credit agency. I am sure the COVID pandemic hit Gold’s revenue very hard, and as a result they started looking for ways to recover money as quickly as possible. However, I should not have been that charity. It’s not my responsibility to keep them
in business. I strongly dislike this business.

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★ 1

This place is terrible... just go to Crunch. I really should of read these reviews. It was unclean and crammed so I cancelled after a month. Shockingly they kept trying to charge me even after I gave them 30 days.

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★ 1

Stay away! I moved out of town and was told the only way to cancel my membership was to mail a letter like it's 1985... I did this only to find out months later that they continued to charge my card..

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★ 5

This location has really upped its game! The facility is clean -- the people are friendly and you can get a great workout with the vast array of equipment. The manager Jared is wonderful and dedicated to making the club the best.

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★ 1

Their "free" trial is NOT FREE. Equipment and weights are scattered and misplaced. No one cleaned after themselves. I joined Crunch instead, much more organized, clean and they are honest about their trial.

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★ 1

Don't bother. This location is trash. Not clean, too packed and membership are crooks.

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★ 5

Great selection of equipment

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★ 3

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★ 2

Unwelcoming to those new to the area or in the military. Required “local” ID for a free one time pass. I haven’t had a local ID since I turned 18. Too bad I wasn’t able to bring my LEASE to show... sheesh. Try this place if you want to be treated like a thief and an abuser of the system.

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★ 2

Not enough equipment. If it's even a little busy, there's nothing available. Space is cramped with no extra room for the benches and racks that are needed to accommodate demand. Other Gold's locations have substantially more equipment and space to put it.

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★ 5

Awesome place to workout! Friendly atmosphere and there are cleaning stations everywhere which makes things feel safe. The current manager is a really nice dude! I’ve had the pleasure of having a couple conversations with him and he seems to genuinely care about what people have to say. Highly recommend this location!

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★ 5

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★ 1

I love all the equipment and staff but I honestly don’t feel safe with the amount of people walking around (especially in the weight area) without their masks. I get it while on the cardio equipment but there’s not much reason to not wear a mask while weightlifting or AT LEAST in between sets if you’re wandering around. Ive also seen a ton of sweaty guys never wipe down a single machine after they’ve used it, which is gross even without covid. I’ve never seen a staff member tell someone to put on their mask. Please do something about the people not wearing their masks when they’re supposed to!

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★ 1

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★ 1

I like the gym and will continue to come here but for the love of god please please please stop playing the Foo Fighters on repeat. Dave Grohl would be ashamed and so should you thinking it’s ok to do this to your patrons.

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★ 5

My first day was awesome! Wayne was so positive and knowledgeable and made me feel confident and super motivated to start. I'm super excited to accomplish my fitness goals here

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★ 5

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★ 4

Considering the pandemic the facility is doing pretty well. Good amount of equipment available as well as cleaning supplies. And folks are being respectful with mask wearing.

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★ 5

Had issues with my membership and they helped me out very well. Jared was very nice and accommodating.

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★ 2

Unless you can get there earlier in the day it gets too busy and annoying trying to find equipment to use. Only a few of each pieces of equipment besides the cardio machines.

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★ 5

Gold's Gym in the Fan is a great local place for the community to work on yourself and improve your everyday lifestyle. I was nervous early this year with COVID-19 given that I am in the healthcare industry, but having been a member at the Fan for a considerable amount of time, I can truly say I am very impressed with their cleaning staff and the precautionary sanitation measures they have taken.

Every time I walk through the door I'm greeted with a wide-open welcome and assurance that safety measures are taking place. Just the other day I asked the general manager to open my favorite piece of equipment that was closed off for social distancing and he was able to accommodate me in a safe manner without compromising the safety of others or myself.

Overall, if you're searching for a local 24/7 gym that is right for you, I highly suggest checking out this one here in the Fan.

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★ 5

After the shutdown I had been itching to get back in the gym. I recently moved to Richmond and decided to try out golds gym. I really like the place, the staff is always really friendly, and when I twisted my ankle using their punching bag, they gave me a free month so I wasn’t charged while I recovered.

Extremely considerate of my circumstance, meant a lot to me with the financial hardship I’ve faced recently with the whole COVID Pandemic. I would definitely recommend them!

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★ 1

DO NOT SIGN UP FOR A MEMBERSHIP HERE. THEY WILL CHARGE YOU EVEN AFTER YOU CANCEL!!!
I signed up in August, paid in full for two months, cancelled (in writing) my two-month membership 40+ days in advance, checked multiple times that my cancellation request went through, and was STILL double charged for my second month. Just called to ask them about this and they said "there's nothing we can do."

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Gold gym is a nice place to work. I do wish it pay more money. But you do get to work out free. If you is not to tried to.

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★ 1

I called to cancel my membership. The guy was very kind, however their policy for cancellation is unprofessional, dangerous and inappropriate considering the current pandemic. They require you come in person to fill out a form. Every industry utilizes electronic signature and is routine in most business settings. There is absolutely no reason a client should have to come in to sign a form other than that so they can continue to collect payments. The alternative the suggested is writing a letter to get the account cancelled. This is 2020- you should be able to do it over the phone, online, or through electronic signature as this is a very basic concept. The gym is typically dusty, over crowded, and poorly organized beyond that.

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★ 5

Best gym in the area!!

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★ 1

I participated in this gym's 7 day free trial back in January 2020, cancelled several days in, following their guidelines and rules for the trial, and was told that my card would not be charged. It was, of course, charged as if I had not cancelled the trial and had continued on as a member. After a number of emails and calls to reach the managers Dana and Jared, and finally a visit to the gym to speak in person, I was told several times that the financial office had been contacted and I should expect my refund in the following days. Nearly four months later and I have still not received the money. Super disappointed in their customer service and lack of professionalism from start to finish.

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★ 1

Absolutely my worst gym experience. Compel tricked me into signing a 1 year contract for personal training sessions ...BEWARE they use the word COMMITMENT. Thank GOD I cancelled within the 3 days. I also cancelled my gym membership with golds gym, and they charged me for an extra month. I should have follow my truth, and the bad reviews they have!!

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★ 5

Has everything you need

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★ 1

Weird location , feels cluttered

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★ 5

1/8/20 update: Gold's just refreshed a lot of their equipment and updated their layout to make the whole place feel a lot less cramped and claustrophobic. It's a big improvement!

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★ 1

Leave me alone

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★ 1

Phoney, immature and judgemental front desk staff. Smiles and goodbyes but when I looked back as I walked up the steps to exit they both were looking directly at me leaned into each other snickering and whispering. Then came the "oh s**t" look because they knew I saw them. This is not the first time I've experienced toxic and unpleasant behavior and bad vibes here by the staff. It's very unwelcoming and I will not be coming back. It's a business not a frat and sorority! Treat ALL customers with respect and stop judging people just trying to pass by.

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★ 5

This location is good for when I'm out ubering I can stop and get a good workout in go back to work

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★ 1

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★ 1

Terrible customer service. I tried to cancel my membership but they ask me to come in, when I come in and fill out the form they tell me it's all taken care of but then I continue getting billed. I call them again and they tell me to email their manager who I've tried to get in contact with multiple times with no response, and when I call them now they ask me to come in AGAIN to cancel my membership. Very disappointed, I wouldn't sign up unless you plan on being a member for like as they'll make you jump through hoops to cancel.

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★ 5

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★ 5

I love this gym!!! The staff is so helpful:)

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★ 2

I regularly go to the this golds because of the convenience and friends I have made since I have been going. The golds staff is great and always friendly. I would love to give 5 stars but the equipment needs an update which is where my rant will begin. They have added some things but it is a bodybuilding gym, there needs to be some hammer strength equipment and more variety of machines. The turf room is crowded with "personal" training groups (groups=not personal). Lady golds is a waste of space. There doesn't need to be two separate cardio rooms. People need to learn to re rack their weights and the sweat balls in there need to wipe off equipment. I will willing teach an etiquette class for people once a week for a free membership and a hammer strength machine. If you're interested let me know.....Hey owner you never reached out

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★ 1

Extremely disappointed that I now have to come back to this unclean gym to cancel my membership. I signed up for a free 7 days (not free they charge you). I was so disappointed in the gym I was going to cancel my membership after my first workout only to find out I’m not allowed because cancellation only takes place during the week. I do not recommend this gym to anyone.

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★ 1

Made me sign up for a membership to try one session only to say I can only cancel M-F 10-7. Not to mention all the extra fees and the broken equipment.

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★ 3

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★ 3

I've been going to Gold's for about 5 years now, with this location being the primary one that I have used. The only beef I have with this (and most Gold's) is there isn't enough equipment. This Gold's only has 3 flat benches, 1 incline and 1 decline, not to mention the fact that there are only 3 potential squat racks! No Gold's I have ever been to has enough squat racks. This is one of the better Gold's in the area with a separate turf room (unlike the jumbled mess they turned Willow Lawn into

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★ 5

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★ 5

I have been to multiple Golds and have got to say none so far have had the atmosphere of this particular location in the FAN. Friendly staff, especially the front desk associates in particular. I am always greeted when I walk in and when I leave. Would 10/10 recommend

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★ 5

After trying each Golds Gym in Richmond I’ve found this Golds in The Fan has the best atmosphere for working out. The staff is awesome, every time I walk in they make sure my guest and I are good to go. During my workouts there are all always trainers walking around supporting. Perfect amount of equipment, never crowds on the cardio machines, & always room for you to hop on a bike, treadmill or stair master.

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★ 5

Everything from the equipment to the staff and management are outstanding. They have a great variety of different types of classes from yoga to aerobics, and new equipment is constantly being added to all areas of the gym. I will continue to be a member as long as I live in the city.

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★ 5

The place is a maze the first couple of times you get there. Front staff member was kind enough to give me a tour.

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★ 2

Signed up for their top membership plan and was requested to schedule a complementary training package with a personal trainer a few days later

Personal training appointment was scheduled for 7am on 3/4, and I was told to be prompt in my arrival. Arrived at 6:58am and asked for my trainer, Laurel. Was told she had not arrived. After waiting 30 minutes for Laurel to arrive I promptly left the gym at 7:35am highly irritated at her absense. I am not a morning person and therefore expected the staff to honor their commitments when scheduled. Will not further pursue personal training options at this gym.

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★ 1

The two girls that work the front desk in the evening at Gold's gym in the fan are very selective. If you are African American, especially males, they won't greet you coming and going but if there is anybody other than African American that comes and goes right before or after you, they are all smiles and very polite. If you ask for assistance, they act as if you are bothering them. Gold's gym laburnum, they greet EVERYBODY!

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★ 4

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★ 5

I joined a year ago and I like this Gym. It is small and cozy. Once you get to know the floor plan, it is easy to get around. I also like the front desk people. They have been always friendly, always polite and responsive.
I understand that there are issues with membership fees and "switch and bait" practices, however no one will charge you a fee if you have a written agreement signed. It is illegal. You need to ask questions and be more in tuned with the polices.
I tried Golds at Willow Lawn and decided that it was not for me. I will stick to the this one.

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★ 4

Stay golden Gold’s! I’m reposting after seeing some of the negative reviews. I’ve been a member for 7 plus years here and it’s grown like any other establishment. There will always be changes in staff and some aspects of the gym are great others are meh. However, this gym has and is constantly progressing not regressing. If you had a bad experience once that doesn’t mean the place lacks in substance. Also, robots writing good reviews for local gyms...that’s a stretch Mr Robot.

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★ 1

Came in for a free week pass as advertised online. Was asked to submit my card information and pay"Free Week Trial Fee" after which I would be automatically enrolled in a normal membership. Employee at the front desk was very rude when I enquired why I would have to pay a fee for a "free" pass (Only cost $2.45, but that's not free). When I told her I hadn't even brought my debit card she just apologized for not being able to help and waited for me to leave.

During my interaction with the front desk employee a member called in wishing to cancel their membership. They were told that they could not cancel their membership until the General Manager was working, which was 4 days later. They would also have to pay for an additional 30 days after their cancel request.

Overall these were all very bad business practices and blatant red flags of a company that doesn't care about their customer base. Will not sign up for membership at this location.

Source: Google

★ 1

So Gold’s is already known for being kind of a weird scene, and I’ve been warned against it so many times. But when I visited this particular location, since it’s closest to where I live, I was actually angered. 1). The staff never payed any attention to my sister-in-law and I (who went to workout together). From the moment we walked in, through the multiple times that we accidentally wandered by the front desk (over and over again) the staff was entirely unhelpful and extremely lazy. 2). The place is a literal maze. We wandered around for a good half hour, just looking for their free weight room. When we finally found it, we were met with judgmental stares that were so unpleasant and so uncomfortable, that we left after only 5 minutes of finding what we were looking for (and by that time, we’d already been there a good 45 minutes, and had wasted all this time just looking for the weight room). 3). It was SOOOO insulting when we found the “Women’s Workout Room” somewhere between leaving the weight room and finding the exit, and the only things in there were a bunch of cardio machines and no free weights... as if women don’t lift weights. As if we’re nothing but cardio bunnies. That was the final straw. After an hour of wandering around in this maze, we finally found our way out, got in the car, and drove to the Willow Lawn location for an actual workout. Not worth it. Don’t go here. If you’re gonna insist on being a Gold’s member, at least go to Willow Lawn.

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★ 2

Equipment is fine but customer service is terrible. Front desk staff never look up from their phones. Willow Lawn staff is much better. They engage their customers and do not stare at their phones constantly. Parking can also be an issue at peak times.

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★ 5

My friends and I all really enjoy working out here, the place is always clean and all the employees are always helpful! We all talk about the equipment that we like/don’t or that you guys seem to be missing that some of the other gyms have! You guys lack the hammer strength equipment which is better I feel since it actually has knurling on the handles instead of the soft rubber so we can lift heavier, and you guys lack a crucial leg machine called a hack squat(tons of other members always mention that) all in all most of the equipment is great. It would be cool if you got some new bars though since all but one actually have any grip/knurling! Other then that I can’t complain!

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★ 1

DO NOT BE FOOLED BY THE "WEEK FREE TRIAL!" Tried it out and went in to cancel before 6 days passed. THEY CHARGED MY CARD ANYWAY. After they gave me the expected "hard sell" I said I just wanted to cancel, and they finally said "ok," without mentioning they were charging me for a month. Now I have to cancel my card, because I don't even trust them to not charge me next month. I had a bad feeling from the beginning, and I'm going to try contacting the main office to get it sorted out. Hopefully they are less sleazy than these people!

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★ 3

I noticed tons of people complaining about their bait-and-switch membership tactics at this location. Since I had a membership from the Willow Lawn location, I never dealt with that part of the business. The location, which is some old converted factory, feels crowded and cavernous. Your first time there you're bound to get lost quite a bit, or not realize that certain rooms even exist. That being said, when I went there a few times, I had no problems. The main reason why I'm giving it a 3 is the lack of machines and space.

Also, be forewarned. The plethora of positive reviews this location has is most likely fake reviews trying to boost their numbers up.

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★ 1

Caveat emptor. Be prepared for a bait and switch. If like me you're enticed by a promotion run near the end of the month (to pad application stats I'm assuming) to join without paying the sign up fees, be aware that any money handed over will not be coming back to you.

When we went in to sign up under this promotion, we were told that the computer system couldn't waive the fees but we'd receive a refund for the difference. After asking about the refund a handful of times over 3 months, still nothing. To add insult to injury, they blamed the delay on their 3rd party processing contractor, but I can see very clearly from my credit card statement the gold franchise (and not the 3rd party processing contractor) was the merchant that processed, and can refund, the payment.

The space is a standard commercial gym, and the run-around given in regards to our refund drives that home. Be prepared for the high pressure sales environment when you go in for your "free trial."

EDIT: I visited with Gold's gym management many times about this issue (4+ times) and every time was given a confused look and "we'll look into it" but nothing ever happened. The response below is typical outward facing fluff.

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★ 4

It has everything you need, for 10 a month it's what you would expect, the turf room is dope and it's 24 hrs.

A legit heavy bag would be cool though 😉😉😉

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★ 5

I joined the compel program through a different gym and had to switch over because of an emergency move.

My issue with the transfer is not completely resolved BUT I’m a lot less confused! My 5 star rating is for the response from both the compel and golds gym front desk staff.

They are going through a transition since compel is new at this facility. I got to see Justin from compel almost immediately after coming to them with my concerns yesterday and was told that I could continue working out until they resolve the issue. Today I got to speak to Robert who was also helpful in finding the root cause of the issue. I saw that I interrupted them from whatever they were doing but they still took the time to help me.

I’ve dealt with gym management in the past that try to get rid of people with issues instead of taking them seriously - very thankful that this hasn’t been like that.

As for the compel training:

I worked out with Brandi and she was good at coming up with exercises on the fly when I asked for legs and then switched it to arms when my legs were gassed out. My legs already feel wobbly. She was super nice, especially since I was struggle bussing a bit this morning :).

Thanks y’all!

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★ 5

Nice gym

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★ 1

They call it Gold's Gym because they take your Gold and make it their own Gold. If I had not ripped by adenoid on one of their rusty machines, I would guess that ithis place is a front for a skimming operation

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★ 1

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