★ 5

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★ 5

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★ 5

Hands down the best gym in the Richmond area. The variety of equipment they have is unmatched and thoughtfully laid out. Friendly staff and always clean. For reference I have been to almost every gym in the Rva area and none come close for overall experience. If you go to the gym to ACTUALLY workout, this place is for you.

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★ 5

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★ 1

Worst staff and management. And don't sign a contract whatever you do...you'll need to submit blood, sacrifice your first born, and sell your house and relocate to get out of it.

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★ 2

Gym is poorly maintained. Much of the equipment is outdated and some does not function properly. Management/ownership shows little interest in investing in the facility.

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★ 1

Overall, it is a nice gym, but the consistency and quality of the staff leaves something to be desired in a big way. They change over early morning staff almost every couple of months, and there have been multiple occasions that no one showed up to open the gym in the morning with multiple members simply waiting in their cars in the parking lot. I suggest avoiding hiring teenagers for a job that many adults depend on each morning. Additionally, Many of the staff hardly acknowledge your presence when you walk in, even when you greet them.

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★ 1

My wife and I joined a little over a year ago under what we believed was a 12-month agreement. When we tried to cancel, we were told it was actually 15-18 months (can’t remember which). I’m certain we would have remembered agreeing to that. Frustrating, but fine. We decided to proceed with canceling anyway.

That’s when the real nightmare began. The staff here are unprofessional, unhelpful, and downright rude. I called to get the correct cancellation email, the first one they gave me was wrong. I called again, and the second time I was given yet another incorrect email. Only after being transferred to a manager did I finally get the right address, but that conversation was met with condescension and attitude.

When we first joined, we were excited, but it didn’t take long to notice the gym’s poor upkeep. Machines are often neglected, the place is dirty, and basic things like towels to wipe down equipment are rarely available. Even the windows are constantly covered in fingerprints (A small detail that speaks volumes about the lack of care here).

At the end of the day, the facilities are mediocre, but the staff’s lack of professionalism is what has permanently ruined Gold’s Gym for me. I will never return, and I’d strongly recommend you take your money elsewhere.

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★ 1

Manager is dismissive and borderline rude. Came in as a golds premium member and was told I cannot work out at this location without paying for a day pass. A day pass is over half of their monthly fee, which is crazy work. Hard pass

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★ 5

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★ 2

bad service, rude. It’s very hard to cancel the membership

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★ 5

UPDATE: the gym has opened up on time for the last several months. Having the “backup” people opening has resolved this issue.

I really love this gym however there have been several times where the employees never show up at 4:00am. It’s frustrating when this is the only time you can workout during the day!!!

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★ 5

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★ 3

Weights arent re-racked by staff or those using them. AC hasn't worked in one section for a few months.

Good variety of machines/systems and lots of space. The people that go there put in effort and in return it makes me want to put in that same effort.

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★ 1

Anti friendly. Said that they font take the silver sneakers card that all other locations take. Was told this club was for better customers and not really a hood place for older people. The place was also dirty and staff were unfriendly and abusive. Would not recommend this location to anyone

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★ 5

Greg is awesome helped out getting me setup with a membership & put forth effort to insure I was a happy customer.

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★ 5

Greg is a G

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★ 5

Greg is great

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★ 2

Added this on Yelp a while back, but I felt like it needed to be on here as well so everyone is informed.

Currently looking for a gym as I moved to a new home. From a first time visitor POV:

Pros:
- Doesn't look like a crowded gym. Pool was empty, machines were available, sauna wasn't too crowded.
- Pricing - $37 a month is what I was told during the time of my visit.
- If you keep to yourself and don't care about quality in the gym, this might be a good spot.

Cons:
- Giving this two stars due to this. Would give it less, but the girl at the front counter was actually very nice. However, I came in as a potential future member and waited over 20 minutes before I could come in. Asked for Greg, who looks to "run" this place, but was told he was playing basketball and should be out in a moment. Silly that I would think someone on the clock would be able to help me out. After waiting for Greg, sure enough he comes out from the courts covered in sweat and not the friendliest of people. He gave me a tour, but throughout all of it, I was just wishing it would end and he would go back to playing basketball. Not sure if he could see I was not happy already, but he brought this WAY down. If he did notice, he did nothing about it. If he didn't, that's part of the issue too.
- Pool didn't look super clean (neither did the rest of the gym)
- Machines look old.
- Basketball court is half court.
- Nothing here seemed to stand out.

Been a member of a few Golds gyms in my lifetime and this is by far the worst one I've visited. Shout out to the girl behind the counter avoiding this being a 1-star review.

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★ 5

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★ 1

Cancelling my membership.
I have numerous complaints.

1. You guys raised the price of my membership without letting me know through email, text, or anything

2. You guys charged me a yearly fee of like $50 without AGAIN letting me know through email, text, or anything

3. I was told by a front desk employee at the Westchester location that I could use the tanning beds whenever I wanted. I specifically asked twice if I needed to add anything onto my membership or anything first to use them and I was told no. I asked very clearly about using them and was given very clear answers. However, I went to try the tanning beds out and was kicked out rather rudely from using them and was told it was an additional fee to my membership to be able to use them and that I needed to sign a waiver.

Highly disappointed. Everyone I’ve ever known who has gone here always complains about mostly billing, or something further. It’s ridiculous. Never changes.

I wouldn’t mind being refunded that yearly fee I didn’t agree to! Or for this months membership since I’m not using it and haven’t been since last being charged my updated price I wasn’t informed about! It’s the least that could be done for the inconveniences. But since it’s all about the money here — I wouldn’t be surprised if you guys just took it and ran.

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★ 4

It's a nice gym for regular routines and plenty of machinery that seems to be kept in good working condition. Private gym area for women that aren't comfortable in the main gym. Clean bathrooms/showers, and a nice sauna.

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★ 5

Great place go there to burn through some frustrations

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★ 5

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★ 5

The gyms great and very clean. Great equipment

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★ 5

Great Experiance, helpful, clean, good equipment.

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★ 1

What happened to great customer service. The manager is very disrespectful. Any time you are aggressive and rude. Someone needs to reevaluate their decision on management.

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★ 5

Great place with plenty of equipment and friendly staff! Going here is one of the best parts of my day!

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★ 5

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★ 4

Nice facility, lots of equipment. Very clean. I would give 5 stars but some of the machines are in need of repair and have been for a long time. Also too much cell phone use on the exercise floor. Machines tied up while the person who is suppose to be using it is scrolling or texting on their phone. Equipment should be used for training not relaxing on . Go home and lay on the couch if you just want to be on your phone.

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★ 1

Horrible customer service - The guy I spoke to was really rude (I think maybe his name was Tony) and had nothing but an attitude the entire conversation. The GM was friendly when I spoke to him, but that is about the only positive I have to say. I do not recommend Gold's as a whole, but specifically this location. If you're going to spend the money, spend it somewhere where you aren't lied to upon entering a ridiculous (and non cancellable/ non transferrable) contract. Worst customer service from them and Taft Services I have experienced in a long time.

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★ 5

Very enthusiastic and knowledgeable staff. Very good gym!

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★ 5

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★ 5

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★ 5

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★ 5

Great gym and staff!!

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★ 5

Always an enjoyable time at Gold’s in Midlothian, VA. Great staff who always welcoming and supportive from the moment when I arrive. Great cadre of trainers! Having the Physical Therapy group is most helpful as well. For sure, all the folks who are pumping, pressing, lifting, training in general are terrific folks as well. Great place where just one hour of workout flys by!

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★ 5

Employees are very nice

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★ 3

Machines have had out of order signs in them for months making work outs hard to complete

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★ 1

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★ 5

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★ 5

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★ 5

Very clean gym with great machines and free weights for everyone. I enjoy all the equipment and it’s great place to workout. They have a very good staff and facilities for all.
You can’t find a better gym!

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★ 5

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★ 5

Clean, staff is friendly, plenty of machines for everyone

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★ 5

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★ 5

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★ 5

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★ 5

Finally got back to the gym to use the pool and it was awesome. 😎

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★ 5

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★ 5

Everyone is so nice and helpful. Never gonna leave...

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★ 5

This is a good gym for people that are actually into strength training and cardio fitness. Good equipment

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★ 5

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★ 5

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★ 1

they want me to pay 20$ for free one day pass i guess someone wants to get lunch money from me.

i didn’t finish the basic form the lady asked me to fill she went to bring that guy who asked for 20$ for free day pass good luck for you and your professional employee 😉

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★ 5

Met with Mike Fridley to get intro to training.

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★ 5

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★ 4

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★ 2

It seems that there is some serious issues with the air conditioning. Sometimes it’s okay, but the beginning of the week are always super hot in the morning. It’s almost like they shut it off when the managers don’t work (the weekends and holidays)

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★ 5

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★ 4

Good 👍

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★ 5

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★ 5

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★ 4

I love the classes it’s too bad the stereos in the cycle and body pump rooms at westchester never work properly 🙄

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★ 5

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★ 5

Great workout facility. Been going here for years. The pool is smaller but not crowded. Plenty of machines to choose from and a place for elliptical while a movie plays for you. No complaints at all

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★ 5

Love this gym the best in Virginia!!

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★ 5

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★ 4

You really need a weight caddy. Things are hard to find when the place is busy, especially the more unique things: BOSU, matts can be hard to come by, kettle bells are all over etc

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★ 5

Really great gym with awesome and supportive staff!

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★ 5

Yoga with Joy is a cross between a guided meditation, physical therapy, and visiting a spa. She’s the best!

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★ 5

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★ 5

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★ 5

Always feel good walking in and walking out. The staff always great and are so friendly. Greg is the best

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★ 5

Ask for Jacob for memberships! Easy going and right to the point. Thanks Jacob!

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★ 4

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★ 4

Everything was so nice…

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★ 5

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★ 3

The gym needs to put towels out at the spray bottles for wiping off machines, like we had before Covid. The gym also needs to improve Wi-Fi service. It drops out constantly while listening to music during a workout.

Also, some of the equipment, especially upstairs, is in need of maintenance. Lockers in the men’s locker room are in need of maintenance. I don’t know what to do about this but too many member sit on machines looking at their cell phones instead of working out. This ties up equipment unnecessarily.

I still like this gym but age is beginning to show itself.

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★ 3

Too crowded now. Workers should not be working out at peak times. Equipment is not always upkept. Everything is filthy and needs cleaning. This includes the bars, etc. The workers are never cleaning anything.

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★ 3

I wanted to get help with using equipment.

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★ 5

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★ 5

Please make sure that the hand sanitizers are full. Nice Gym..

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★ 5

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★ 4

Clean, neat, multiples of each machine on all levels, classes offered, opportunity to hire an in-house personal trainer

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★ 4

Not bad.

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★ 5

Everyone is always so pleasant. Today was my first day at this Golds. Your air conditioning could be a little lower! 😉

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★ 5

Great facility. Lots of equipment, not too crowded.

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★ 5

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★ 5

We love this place! Me and my girls have been going for 2yrs and from the staff to the other members I've never had a bad experience.

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★ 2

No more Cinemacardio. The waiting area is now off limits. Good price.

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★ 4

Great environment to workout in.

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★ 5

Love this gym!

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★ 5

The Zumba instructor is amazing :)

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★ 4

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★ 5

Staff is great, equipment is quality, locker room is always clean, overall a fantastic gym. The only complaint I have is that there is only 1 preacher curl machine and there’s always someone on it because it’s just the best machine and itd be sick if there was another.

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★ 5

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★ 1

I am not a member of Golds. My friend Meg, a yoga instructor at this gym invited me to her class as her plus 1. This was also so that I could get a feel for the gym. I arrived a few minutes before class started with my yoga mat in hand, ready to unwind! I explained why I was there. The front desk asked me to sign a waiver on the iPad. Cool. Understandable. The General Manager Greg Smith then asked for my ID. I asked why wasn’t me signing the waiver enough. It asked personal contact information. He was persistent that I needed my physical ID. I expressed that I left it in my car and I parked all the way in the back. I had no idea this would be necessary for a yoga class. At this point the class had already started. I tried to reason with Greg asking can I bring the ID after the class or if he could walk me to the class hisself so he can see that I know the instructor. But no. He was adamant. I ended up turning around and walking out the gym. This is upsetting because I was a potential member. For me to be turned away was not showing good judgement on a General Managers end.

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★ 5

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★ 5

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★ 1

Can’t get out of a contract to save your life

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★ 5

Mike Fridley is an excellent trainer! I'm over 65 and seeing improvements thanks to him!

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★ 3

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★ 5

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★ 2

My family and I have been members of this gym for years. It has consistently scored a 2-star in my opinion. The reason being, it's not customer centric. It runs its own operation based on what they think makes sense without considering feedback from their customers. These are some examples, it still can't figure out how to go back to a 24/7 schedule, though that's what it used to advertise. Initially it was the pandemic but now there's no excuse, just convenience on their end to do one thing versus the other. The daycare hours suck. The window time is 4:30-7:00 pm Mon-Frid and 9:00am to noon on the weekends. Once I submitted some feedback about this issue, as it's definitely not considering parents whose kids get out of school around 4:30-5pm, and it's difficult to make that timeframe and still have a good workout. On the weekends, it makes way more sense to have afternoon hours in addition to morning hours, but I guess they don't want to pay for that service. Lastly, they switched to an odd system to how you wipe out the equipment. Instead of offering wet/disposable wipes, they have towels that they wash and dry daily. Well, this is good if it's always available. Many times, especially during very busy hours, these are not available and you're given a piece of paper to clean up your equipment, only accessible at front desk.. it's such a bad customer experience. Lastly, again, looking at their own gains while downgrading customer experience, they switched to a whole bunch of product on the smoothie bar that are less natural and definitely unhealthy compared to the selection they had in the past (real fruits, grains, organic powder, different types of milks, etc). Lastly, they take FOREVER fix their broken equipment. I noticed that the same treadmills have been broken on the second floor for over 7 months.
Also, the cleaning service is really bad. I always use the same locker and it has had the same cup stain for over a month now. Pretty gross.

So all in all, aside from having equipment to work with in a nice place of town, it is not worth the money. American Family Fitness seems to be better from what our friends say and we may choose to switch to this center.

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★ 5

Good equipment, clean environment

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★ 5

Excellent gym!! Friendly staff and members. Great selection of workout equipment

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★ 1

Joined for 12 months. At the end of that year Golds continued to debit my account. After speaking with them …I was informed Golds extended me to a money saving 18 months (lol). Now 19 months in they are still stealing from me! Help someone! Beware of giving them your account information as they will not stop taking your money. I am 65 year old veteran and my insurance would have paid. I will never be a member here again!

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★ 5

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★ 5

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★ 5

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★ 5

Not too crowded and the Women’s area is great

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★ 5

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★ 3

Nice facility. Some of the equipment needs some work but over all nice. The front desk person has good customer service

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★ 5

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★ 5

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★ 3

It’s a good gym that’s open 24/hrs and it’s not usually packed as other golds gyms.

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★ 5

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★ 5

Enjoy the big open space even when it’s crowded, you still have room to work out in peace.

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★ 3

I noticed the TVs on the wall never work. It would be nice to have sports and news up on the TVs while doing cardio. Been a member since 2018 and really like this gym but some equipment seems to be aging and cleanliness is not the greatest. Just my opinion since there is a lot of competition in the area.

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★ 5

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★ 2

Locker room is consistently dirty, with trash left on the floor and on the benches.

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★ 5

Good equipment great staff and good looking white girls who got my attention 😉

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★ 1

Super crowed equipment. Some stuffs never been upgraded ever yet you’re paying all these yearly fees. The place could use a deep clean and remodel. They always are the only gym that holds you hostage in contracts.

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★ 4

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★ 5

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★ 5

Best Gym in Richmond! Clean, state of the art equipment, great atmosphere, great hours! I love the energy I get after each work out. The staff are always friendly and very professional Greg, Daniel and all the front desk staff greet you with a smile and are always very welcoming. Thank you for all you do!

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★ 5

Always a great experience at Golds. The staff is always pleasant and very helpful.

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★ 5

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★ 5

Find the time it’s worth it

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★ 5

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★ 5

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★ 5

Great, likeminded people, and plenty of quality equipment to vary your workouts. Highly recommend this place whether you’re a beginner or advanced athlete

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★ 5

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★ 5

Van is one of the best trainers I have ever worked with!! Love me some Golds!!

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★ 4

Music is always to loud.
Otherwise great spot to lift.

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★ 3

I love this gym. Everything about it. However I hate that I have to have a membership to the other franchise locations as well because they don’t offer any 24 hour days anymore.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love the place, big gym with lots of equipment and really nice people (working and working out).

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★ 5

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★ 5

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★ 5

Great ɛlace

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★ 5

Great selection of equipment and weights to choose from. Friendly staff and members.

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★ 5

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★ 5

This is the place you all belong

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★ 5

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★ 1

Over priced and aren’t able to bring a guest. Even if said guest is looking to change gyms. Sauna is constantly broken along with other equipment.

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★ 4

Pretty clean, lots of different equipment but often items are broken. Music is way too loud. Good community of supportive folks and trainers

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★ 5

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★ 5

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★ 4

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★ 2

Rules of the gym are rarely enforced, creating an atmosphere of mis management. I’m tired of removing weights from equipment that I’m about to use . People using their cell phones while working out frustrates me . Some of the equipment is in need of repair and not fixed. When broken , it takes too long to be repaired. I have been a member for several years, never have I seen anyone of authority enforce any of the rules posted through out the gym. I can go on and on but don’t think any improvements will be ever be made.
Please look me up and I will be glad to talk with the owner about what improvements can make a difference.

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★ 1

watch out for theys guys. Do not sign in one year contract with them They are the worst word ruin your credit over a couple of dollars and will not break the contract even if you show prove that you moved to a different state. Just the worst don’t fall nonsense,

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★ 5

great place

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★ 5

Lifting at Gold’s Gym Westchester Commons is a spectacular experience and it starts with the wonderful staff. They are welcoming and inviting, they hold the gym to a high standard while building quality relationships with clients and peers. I personally have developed great friendships with Danny Valenzuela and Greg Smith! They keep the gym fun and help create a positive community that I look forward to be a part of every day.

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★ 5

Great experience so far! Very welcoming staff (thanks Daniel Valenzuela) 👍

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Coming up on my one year of working out here and working with Kim D. Love, love, love. Highly recommend.

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★ 5

Best gym! Love it here!

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★ 5

Gym staff is always pleasant (special shout out to the kids watch staff) and I more or less always get the equipment I need. The amount and variation of equipment they have is better than most gyms in the area.

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★ 5

I highly recommend Gold’s Gym at Westchester Commons, and especially, their personal trainer, Mike. I’m a beginner when it comes to weight training, and Mike has been instrumental in helping me lose weight, lose body fat and gain muscle. I would be lost in the gym without him!

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★ 5

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★ 1

Extended my contract without my permission from 12 month to 18 months.Buyer be aware !!! Manager was extremely rude said he did not care if I came or not just keep paying .

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★ 5

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★ 5

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★ 5

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★ 5

Great gym! Clean, well lit, with a nice mix of equipment. Plenty of room to get a great workout. The staff is professional and courteous and the trainers are knowledgeable, accessible, and eager to help if you need them.

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★ 5

Best place to exercise in Richmond

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★ 5

So far, it's a really good gym. One of the reasons why I go here is because it's extremely big and the people that go here have been very friendly.

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★ 1

GOLD’ GYM IS A RIP OFF!!!!

If there was any lower rating I would give it to them!

They continued to bill me through discover card even though I told them over 6 months ago that I would not be a member anymore.

When I went to the gym to speak directly to the manager and I expressed my concerns he promptly got up and walked off!

This month they sent a bill of $138 to my discovery card even though my membership is supposed to be $20 a month! Discovery card personal apparently will bill me even though I am no longer a member so be ware if you are tempted to join Gold’s gym based on my experience.

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★ 5

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★ 5

I love the mind body group fitness studio here. It smells like essential oils and has huge windows, which makes the space more open and inviting than other studios. It seems fairly quiet and peaceful. It's easy to hear the music and teachers without a mic. There isn't a lot of noise from the rest of the gym.

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★ 5

Great gym love it there

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★ 4

Ran out of towels again. Not sure why you cannot buy more yellow towels. No towels mean people cannot wipe down the equipment and things are dirty. Buy some more towels there cheap.

I like everything else about the gym

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★ 4

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★ 5

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★ 5

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★ 4

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★ 4

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★ 3

Some machines have been down for weeks, i.e. two eliptical machines. Towels aren’t readily available. Women’s gym is lacking stackable platforms and fixed barbell rack.

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★ 5

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★ 5

Great selection of free weights and machines. Friendly staff. Enjoy it a lot.

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★ 5

Great gym, clean gym, plenty of space and machines

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★ 5

The gym is great! Has at least 6 power racks with multiple specialty bars such as a duffalo bar, safety squat bars, camber bars, and etc. Has 2 westside competition bench press racks. Staff is young but friendly none the less. One kid handed me my smelling salts I left behind once. Greg I believe is the owner and is a stand up guy. I owe him a lunch for letting my kids hang out in the kid zone on a holiday. Just missing a hot tub and my kids think they can add a few more things in the kidzone for fun. Overall a great experience for novice to experience lifters of all types. Price is also fair but I do hope they add a hot tub later on, just saying.

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★ 5

Front desk rep was a cool dude. Very helpful

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★ 4

I worked out my issue with their customer service. Just be careful with the terms you sign and that your debt is handled by a third party (Taft) who often does not handle customer service well.

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★ 5

Always a great place to work out.

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★ 5

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★ 4

With a slightly friendlier and more helpful staff and better maintenance of equipment, I’d give them 5-stars. The locker rooms are clean which is important to me. The layout of the gym is well thought out.

Only about half the bikes in the cycle room work properly. UPDATE: Only about half the bikes function correctly, so make sure you get to class early. Also, the air conditioner in some parts of the building has been out for 3 weeks.

The instructors are all amazing.

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★ 1

The worst experience I have ever had. GREG a guy who works there came and got me and my kids 2 minutes after I walked in and told me I had to pay for a day pass when I have been a member at this gym for over 5 years. I told him I would pay for my kids who are (under 13) on my way out ; who usually go to the day care but daycare being closed and said no I would have to pay immediately. I can pay for a drink through my account but me being a member and not having to pay for my kids who are part of my plan to begin with? I will be canceling my membership and I don’t recommend anyone coming to this location! I walked out and I won’t be returning with this behavior. Raising his voice and walking up to me and my kids like we committed a crime. I don’t know who hired him or thinks this type of behavior is appropriate. Not to mention I am pretty sure he had his own children with him as well… if I could give 0 starts I would. I will gladly pay more at a gym where people are actually FRIENDLY or maybe even pretend…

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★ 1

Disappointed with the terms of the contract .

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★ 5

These folks are focused on getting better! No judgements

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★ 4

A large well appointed gym. Good trainers. A bit crowded in the afternoon.

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★ 5

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