★ 1

The only good thing is the pool- never mind it have been close for more than 8 months

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★ 1

I’ve been training here for almost a year, and unfortunately, the AC has never worked. The humidity and high temperatures make workouts really uncomfortable, and there’s often a bad smell in the gym. The weights are scattered everywhere, and it’s clear that management needs to address these issues as soon as possible. I’ve spoken with several other members who feel the same way. I only keep coming because it’s close to my house, but I’ll be leaving soon anyway.

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★ 1

Terrible Gym. They close early at 8pm on weekends. Pools, hot tubs, saunas, and steam rooms are all closed. Weights are missing workout equipment is subpar. They’ll lure you in with promises of fixing equipment and amenities like the pool, while having no intentions of actually doing so. You’ll spend more time looking for your weights and adjusting your workouts around broken machines than you will actually working out This gym is dogwater please go anywhere else!!

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★ 5

Fitnes for African monkeys coming to you!

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★ 1

Most of the machines at this LA Fitness (Alexandria Landmark location) are very old, and it honestly feels like when other clubs replace equipment, the older machines just get sent here. On top of that, the weights and bars are almost never re-racked—everything is scattered all over the gym. It makes working out frustrating when you have to spend time hunting for the right equipment instead of actually training.

I’ve also noticed there isn’t much staff involvement in keeping the gym organized, which only adds to the mess. This location could be so much better with updated machines and stronger management of equipment organization.

I appreciate having a gym nearby, but I hope LA Fitness gives this location the attention it needs to match the standards of other clubs.

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★ 4

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★ 4

I went today to get in the pool and was told that it may be closed indefinitely 🥹

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★ 3

No swimming no sauna no Jacuzzi at this place

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★ 1

Been going to this gym for the past 2 years and standards are pretty non existent at this point. The state of the men's bathroom needs an explicit content warning as pictures would surely make people sick. There was a pretty big puddle of liquid in the middle of the gym thats been sitting there for an hour. Legends say the puddle is still there to this day. I barely ever come to this him anymore and when I do, I always regret it.

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★ 1

The gym feels stuck in time, many of its machines are outdated, some are obsolete, and several essential ones are still missing or haven’t been upgraded.

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★ 1

Terrible service and very poor customer care from an instructor named JOVAN. My experience at this gym was truly awful. I decided to join because it’s close to my home, but I deeply regret spending my money and risking my safety in that place.

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★ 2

⚠️⛔️⚠️⛔️⚠️
A few years back this gym was decent… now it smells like one of those sketchy run-down motel hallways. For a place in such a prime location, you’d think they’d try a little harder to keep it up.

Machines: Surprisingly, most of the machines I tried were actually working (big shock after reading other reviews). So no complaints there.

Cleanliness: Floors and machines looked okay, nothing too gross. At least they’re wiping stuff down.

Air Quality / HVAC: And here’s the kicker… the air system is straight out of a horror movie. Black mold right where the AC blows air 🤮. So yeah, breathe in deep and enjoy that “extra protein” floating in the air.

⚠️Jokes apart, don’t you think mold in the vents where cooled air circulates is a serious health hazard?

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★ 5

Michele was great! She did a good job giving me a tour of the gym.

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★ 5

Love coming to this location!! The staff are very welcoming and friendly!! Big shoutout to Michelle, she’s truly the best manager and gives amazing customer service. This location is always clean and efficient. Highly recommend coming here!!

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★ 1

Nauseatingly hot and moist inside. Basement gym, Temps over 80, no ventilation other than filthy fans. Concrete ceilings visibly dripping with damp and coated in black mold. Impossible to get a good workout in these conditions.

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★ 1

No AC. Humidity is absurd.
All machines are old

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★ 1

WARNING: RACIST, DISCRIMINATORY, AND UNPROFESSIONAL
I’m new to the area and called the Lincolnia location three separate times on three different days to confirm pricing options. Each time, I was told there’s a free 3-day trial period—this was also clearly stated on their website, with their location selected. Less than an hour after my final call, I sent my foreign exchange student to check it out, and the man working there yelled at her and claimed she was wrong. She even showed him their own website confirming the 3-day trial, and he told her it didn’t apply—completely ignoring the fact that it clearly listed their location. It was obvious he was taking advantage of her limited English, and his behavior was aggressive and demeaning.

I called the next morning to clarify, and the woman who answered—rude and completely unprofessional—claimed to be the manager but refused to give her name or any contact information. Ironically, she also told me there is a 3-day free trial.

This location is discriminatory and hostile, especially toward those who aren’t native English speakers. Absolutely unacceptable. Avoid at all costs.

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★ 1

When I first joined this gym, they had a pool, hot tub, and other nice facilities. Now, the entire pool area has been shut down—but that’s not even the main issue.

I currently pay $29.99 per month just for one person. When I asked about upgrading to a guest pass, I was told I’d need to pay $23 upfront plus an additional $20 per month. On top of that, if I want access to any LA Fitness location, it would cost another $23 upfront and $25 more per month. That adds up to almost $80 per month.

Meanwhile, my girlfriend has the Black Card membership at Planet Fitness. She pays $25 a month, can go to any location, and bring a guest with her—no extra fees.

In my opinion, LA Fitness is just not worth it. Their machines are frequently out of order or “scheduled for maintenance.” It’s frustrating and disappointing. I expected more for the price.

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★ 1

The swimming pool is no longer open. When I asked, they simply said the company doesn't want to pay for lifeguards! I’ve decided to suspend my subscription until they change their mind. Everyone should consider doing the same until it's reopened!

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★ 5

One of the best in LA Fitness Honestly, I don't mind driving a little further to get my workout in. The staff is polite, the areas are clean, and the bathrooms and showers are spotless. It's a pleasure to arrive and do some exercises without anyone asking or pressuring you to use the machine you're using. Although there are people who use the equipment and don’t putting it the seam place, but everything else is fine.

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★ 5

They have a helpful team and a good place

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★ 1

Unsafe

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★ 1

I've been a member of this gym for over 2 years and it has really declined. The equipment is not maintained well at all and can sit for weeks-months without a fix. My friend and I joke that we should show up in "scheduled for maintenance" shirts to match our surroundings due to how many machines are out of commission. Pads are frayed, little clips for resistance machines are missing, chunks taken out of mats/benches, old favorites have been pulled off the floor and not replaced, drinking fountains and sinks out of order.

They need a higher quantity of weights in the lower and mid range, since those are so few and never returned to rack.

The showers are awful, with broken shower heads and the water shifting from cold to burning hot frequently. Bathroom often has leaks and broken sinks.

They have angered many because they refuse to reopen the pool due to not being willing to pay for a lifeguard for some hours. That was a bright spot but it has broken down at least 4-5 times in my tenure and they never have any info at the front desk for when it will be fixed. We paid good money for this amenity and yet no discussion with members or even offering to reduce monthly fees.

When you contact LA Fitness, they ignore you for a week and then forward your feedback to the owner - who never reaches out or addresses anything.

Source: Google

★ 5

Michelle and Paul were so helpful with me and getting me all signed up!!!
Thanks again!!! 10 stars

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★ 5

This club has a big turf area and is not crowded.

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★ 1

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★ 1

The management at this facility and the company is lacking at every level. There is a noticeable absence of professionalism and expertise in running gym operations. I've learned that the pool was closed due to a misguided decision to eliminate lifeguards. After almost a decade as a member, I've made the confident choice to cancel my membership and switch to One Life Fitness.

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★ 4

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★ 4

Great gym

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★ 4

Pretty good gym, has good amount of free weights and machines, do try and go during non peak hours tho

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★ 5

Nice customer service with Michelle for me and my wife. Recommended

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★ 5

Nice customer service with Michelle is that what you want

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★ 1

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★ 4

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★ 1

My patience has worn out for this gym over time. Machines are broken for several weeks and completely unusable every time I come in. No one unracks their weights and if you want dumbbells they are scattered everywhere throughout the gym because no one puts them back. It’s frustrating having to do all that work just to do a set. Everything is taken so I find myself having to go up to people and ask to work in every single set I do or rewrite my entire program. The staff is very unfriendly and negligent. The same pieces of equipment and the pool area have been out of order for months. I’m cancelling today cause I always find myself going to planet fitness since I can actually use more stuff there.

My old review: Equipment is decent, although a lot of things I used to use at my old gym are missing and nearly everything is taken all the time. Staff is a bit unfriendly-some of them won’t even say hi at the front desk and then every five minutes before they close, they flash the lights several times. I get they want to get people’s attention who have earbuds, but seems a bit extra. Weights are always, always out all over the place and every bar always has plates on it that someone got up and left without unracking. It becomes annoying to have to clean up after someone else every time before I use something. They should do better at enforcing this or have staff put things away. Over all, not the worst gym I’ve been to, but room for improvement.

Source: Google

★ 1

I had the worst customer service experience at LA Fitness, and I strongly advise against signing up for their personal training services. A sales rep convinced me to enroll, stating that we agreed to four sessions per month and that I could cancel anytime if it didn’t work out. Trusting his word, I signed the agreement without scrutinizing the fine print. However, my trainer canceled two of our sessions, meaning we didn’t even complete a full month.

When I decided to cancel due to my schedule, I was shocked to learn that I was required to pay 50% of the entire year-long plan—something that was never made clear when signing up. The contract, as it turned out, stated otherwise, completely contradicting what was promised verbally. Despite their misleading sales tactics, I paid the amount because of what was written in the agreement.

To make matters worse, when we tried to address the issue, the sales rep who initially signed us up was extremely rude and dismissive. The lack of professionalism and honesty was appalling. I highly recommend avoiding their training services, as what they promise and what they actually deliver are completely different. They will say anything to get your money, and once you’re locked in, customer service becomes nonexistent.

Save yourself the frustration—do not fall for their misleading sales pitches!

Source: Google

★ 1

Broken machines, pool closings for WEEKS with zero updates/information. Staff gives bare miminum effort when asking for additional information. Tried to call today for a pool update and the phone line rings 3x and hangs up. Where has customer service went?? I have tried multiple LA Fitness' in the area(Springfield, Merrifield) and yeilding same results

Source: Google

★ 4

Disappointed that the pool was out of service.
On the other hand, I went to a bodyworks class that was awesome. The instructor was great and making sure we understood the proper technique of the exercise so that we were getting the full benefit. If I lived closer, I would be at this class every time.

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★ 2

Expensive

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★ 2

SUPER HOT AND HUMID CARDIO AREA!!

I mainly chose this gym because it's close-by and I need somewhere to run when it's super cold or there's snow on the ground. I joined, despite them having some of the worst treadmills ever (I know this because I have tested many treadmills both as a runner and a former fitness manager myself). However, the more I ran here, I realized it is SUPER HOT where the treadmills are! The rest of the gym is open and airy with fans mounted, but the treadmills are in a different section that is not nearly as spacious and so much more humid. I would say it was at least 75 degrees (even if it's set to about 72 or something, temperature rises from people exercising and body heat/CO2). They could VERY easily put a few standing fans in that area.

If something isn't done about the heat soon, I'll be cancelling and citing medical reasons for the temperature being unbearable for me. It has caused me dehydration and my migraines are flaring.

Source: Google

★ 5

This is a very clean center with everything one needs to have a decent workout. The pool is very clean and the correct temp for distance swimmers.

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★ 5

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★ 5

Great front desk and staff ! Love Silver Sneakers!!

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★ 2

For some reason the music and fans are super loud. A lot of broken machines also

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★ 1

This has to be the worst gym in the area Machines are all old and trash the place is crowded and I only go because it’s close to home but if you have any other closer gyms I’d suggest you go there because this place has all very old machines and the people at the front desk are always very unwelcoming

Source: Google

★ 2

The staff is good to go, but there are WAAAAAAAAY TOO MANY equipment out of service at this location. I joined this month and I am really serious about my fitness goals. The photos below don’t even show HALF of what’s out of service. Why charge your members a maintenance fee if they cannot use the equipment? The crank machine literally only needs someone to take a hex screw to tighten it. There are even machines without out of service signs, so you wont even know until you start working out. Whoever is overseeing this location needs to fix the equipment. FIX THE JACOB LADDER!

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★ 1

Absolutely the worse! Customer service is horrible. I wanted to cancel my account, was told to show up between 9am to 6pm Monday to Friday. I showed up on Thursday at 10am. No operations manager available. I was told to call or email. I did that.
When I called, the woman who answered was very rude, cut me off many times and kept saying with a raised voice "Call and ask for Paul, THERE IS NOTHING I CAN DO FOR YOU".

Gym equipment - often not working, have to wait for a treadmill because so many out of service. The elevator smells horrible. The showers - a few have no hot water, some toilets clogged. I would never recommend this place at all. I hope they shut down and go out of business. A complete rip off and the worse gym I've ever been to. Would never recommend LA Fitness.

Source: Google

★ 1

Very dirty! Very bad service.

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★ 1

I am looking for a new Gym membership. This gym is close to my house , extremely convenient. But I Thank the comments soo much for helping me make the best decisions! I will not be inventing in LA Finesse.

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★ 5

Marquette is excellent.

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★ 5

I love this gym. There are good People in that gym. 5 stars

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★ 5

Michelle is the best manager. The gym is clean and recomend this location.

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★ 3

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★ 1

Easy to get to, however they need seriously renovate the whole gym. The elevator smells like old dirty socks, the shower floor is old and doesn't drain well, the shower heads are like at a beach or recreational park just shoots out water aiming as far as outside of the shower, they have the AC on in the bathroom even though it's 30 degrees outside, the staff are rude and aggressive, not very hospitable and it's a drapy looking sad place to get inspired. No thanks!

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★ 2

Would give awesome old school hole in the wall gym vibes if it was clean. Difficult time finding a matching set of dumbbells. The plates were all over the place and nothing was re-racked. Definitely a gym to go to if you’re visiting the area, but not worth calling your “home gym”

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★ 5

Michelle wao amazing service 10/10

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★ 1

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★ 1

The Worst service I've ever had in my life

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★ 5

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★ 3

It's a little smaller than traditional LA fitnesses

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★ 4

Great Gym. It's very spacious and loaded with some great equipments for all all your workouts needs. It's also very clean. You all should check it out.

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★ 2

Love the location of this gym to my house. Good equipment, kind staff, good pricing. However, I am quite disappointed at the upkeep of the gym. I find that a lot of people here don’t re-rack their weights. There is random equipment everywhere: weights all over the floor, plates everywhere, barbells with weight still on them, missing dumbbells, etc. I understand this isn’t something that can necessarily be controlled by staff, people will do what they want. I’ve spent a lot of time putting things back to be respectful, even if I hadn’t used the equipment. However it really disappoints me that the staff does not seem to care that the gym is a mess. I wish a sweep of the gym happened every few hours or so. It takes so long to try and find something you need when it’s in a different place than it should be. Additionally, there is a real challenge with the weight section. There are not a lot of options for lower weight (no 10 pound or lower, only 1 pair of 15s, but 3 pairs of 60s, and multiples of higher weights in the dumbbell section). I came from a cheaper gym and the upkeep was a bit better. Hopefully this improves as time goes on and reviews are posted.

Source: Google

★ 5

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★ 5

Very clean, staff is very nice, many amenities, pool, spa, many classes, no contact, very affordable.

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★ 3

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★ 5

What I appreciate most about the gym is how impeccably clean everything is. The machines are always thoroughly wiped down, and it’s not just the equipment the floors are spotless, and always fresh air. Cleanliness is a top priority for me, and this gym excels in that regard. The staff consistently maintain the cleanliness, even during peak workout times

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★ 5

Muy buen gimnasio, quiero consultar cuántos guest puedo tener sin cargo?

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★ 4

Decent equipment and facility. Only complaint, too many people camped out on the equipment looking at their phones. Use it or get off it.

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★ 5

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★ 1

The LA Fitness in Alexandria was decent when I joined almost a year ago. Honestly, it was subpar compared to One Life Fitness, but I moved away for my “home” gym and the one closest to me no longer had a pool. Even with the reviews of lack of management and the stuck in the 80s high school style locker room, I thought it can’t be that bad. Well, that was all bearable until recently. As of the last three weeks the gym has gone from the advertised 5am to 11pm openings during which you can use the pool a half hour after opening up to a half hour before closing to the most random pool availability hours. Each time I go there is a new piece of paper taped to the door with hours. No email to members, no info on the app, no info on the website. 5 out of 6 times I have missed the window. Opens at 9am one day, closed at 6pm another, closed all together another. When I finally asked yesterday, the guy at the reception desk said it’s based on one of the employees work schedule. Great. Well how do I know how to plan around that?! And it would be nice if the “Updated Pool Hours” said they would continue to change in no methodical pattern. I am going to cancel my membership from the joke of a gym that has been taking my money for things I can’t actually use. I wish I had known before August started, but now I’ve already paid for this month and they make you pay for your last month up front. So essentially they have stolen 2 months of my money. I can’t believe it’s legal for them to operate that way. They have a cancellation policy clad in stone in the member contract but conveniently nothing about what they are required to offer to members. I would think consistent hours and adequate notice should be required… What a scam!

Source: Google

★ 3

I really enjoy this gym however their management isn’t that great.
I’m a swimmer and I come in just for swimming, they change the pool schedule almost weekly without advance notice. Very inconvenient.

Please keep the pool open especially in the morning (to avoid crowding)
The pool gets really packed you can’t swim.
They close the pool so often and I don’t understand why, there’s no life guard and more often than not I’d see stuff floating in the water.

Source: Google

★ 5

They was helpful

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★ 1

It’s been 7 years that I have membership in this gym but today I saw unprofessional and disrespect person who was behind the front desk and when I used my number he said the payment is not done yet I told him it’s on automatic payment it will go but he was rude and disrespectful at all and told me it’s not allowed to go in if this is the management rules and regulations it’s much better that we change our membership to another I have many of my friends here whom I recommend them if this kind of behavior will be continued we will take our decision hope the management and manger teach this kind of people how to respect and how to deal with their membership holders
Even I asked him let me talk to your manager but he refused anyway hope the management of this LA fitness teach this person

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★ 4

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★ 2

Please clean every corner.

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★ 1

Managers literally scammed me and lied that they canceled my membership only so next month i get another charger and they all pretend they k ow nothing about it.

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★ 4

The place is very clean. The owners are very welcoming

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★ 1

The pool is Horrible

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★ 5

Great customer service!

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★ 1

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★ 1

Avoid it they have some rude staff and the district manager is just as rude.

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★ 5

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★ 5

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★ 5

Excellent attention

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★ 5

Clean and neat, nice gym to workout and gain muscles.

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★ 5

I recently visited LA Fitness in Alexandria, VA, and my experience has been overwhelmingly positive, with just a few minor caveats. The facility is spacious and well-maintained, offering a broad spectrum of equipment and fitness classes to cater to every level of fitness enthusiast. The staff is friendly and professional, always on hand to assist with equipment or to provide advice on enhancing my workout routine.

The cleanliness of the gym is particularly impressive. It's clear that the staff dedicates significant effort to maintaining a tidy and sanitized environment, which is paramount, especially nowadays. The variety of fitness classes included in the membership allows me to mix up my fitness regimen and stay motivated, which I greatly appreciate.

However, I’ve noticed that a few pieces of equipment are somewhat dated. While this doesn't drastically detract from my overall experience, updating these items could enhance the gym's appeal and functionality even further.

My only other critique would be the occasional overcrowding during peak hours, which can make it difficult to access certain machines or equipment. Nonetheless, this is a relatively minor inconvenience when weighed against the top-notch quality of the facility and the services provided.

In summary, LA Fitness in Alexandria, VA, offers an excellent fitness experience with its comprehensive amenities, professional staff, and immaculate condition. Despite the minor issue of some equipment being dated and occasional crowding, it’s a place I eagerly look forward to visiting for my workouts. I highly recommend it to anyone seeking a gym membership in the area.

Source: Google

★ 5

Solid gym. Has everything need and more. Recent renovations are a strong improvement. The pool is a nice addition to the cardio routine

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★ 5

Shout out to the cleaning crew 🥇

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★ 1

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★ 4

Great selection of machines. Dbs only go to 100. One squat rack, two half racks, all of which are fairly close to one another so be mindful as you load/unload. One pull-up bar in the whole space - on the squat rack - though there are several multigrip spots on other machines. One place to do dips and it’s a fixed width. I haven’t seen a dipping belt laying around.

All hex plates. Only as many barbells as benches/racks, so one is always missing if someone is doing deadlifts or hip thrusts (or you’ve taken the bar, in which case, thank you for electing to deadlift ::salute:: ). DB area is kinda tight with the benches hard-mounted very close to the DB rack. Cheap spring collars in tight supply.

Again, great selection of machines - sauna, jacuzzi, pool, basketball courts, spin room with an million bikes, and a Prowler (don’t sprint or you’ll kill someone as it lives in the fray).

Make up your own mind. I wish they’d replace the half-racks with proper squat racks/cages, get two more barbells, space the db area better and keep more, less-haggard collars laying around. But I like it.

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★ 1

I have never had the displeasure of using a gym where more patrons leave weights out or on bars after they’ve left. This is what I’m currently looking at. What the actual hell?

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★ 4

I would say this gym is about a 3.5(not due to service) Its not fancy but it does the job. This gym has turned around from a year ago. There used to be quite a number of out of service equipment and they seem to do a good job servicing now. The rower was fixed up quick when it went out as i use it quite often.

They've since spruced up and added some new equipment. Could use an extra bench press and squat rack for busy periods. (Prob if they shifted some things downthe line towards the streching area)

Locker rooms remind me of high school era in the 80-90s lol....but im not here for that. Just bring a good lock and obviously dont store too high of valuables. This one has a nice temporary storage lock where you put your own combo for keys, which some other la fitness' dont have.

Service wise would give it a 5. Staff is pleasant and helpful. Gym is kept clean by the friendly cleaners.

Lastly, the men who workout here keep it professional. And if you are a woman and ever feel uncomfortable, tell someone who is working out nearby or a staff member. We would never let women fall victims to predators here. Those complaining about that nonsense are karens. Once you come enough you will build a nice relationship woth the regulars. And if anything, bring a friend if you feel more comfortable that way.

Other than that keep up the good work staff!

Source: Google

★ 5

Fernando speaks Spanish in the fitness department. Pool, spa, aerobics classes and it’s month to month..👍

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★ 5

Today I had the pleasure of working with Michelle and touring the facility with her. She was very welcoming, kind, understanding patient and supportive of me, as I begin my wellness journey. She answered all of my questions, and provided superior customer service. I look forward to getting on the right track at a local gym.

Source: Google

★ 4

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★ 5

Michelle was so helpful setting up my membership and Jovan was a pleasure to work with during my assessment workout. I am excited to get started on my new fitness journey

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★ 5

Great gym with tons of amenities and clases!

Michelle is an extraordinary manager!!

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★ 5

Great Gym! Clean, not crowded and has a pool.

Michelle is the General Manger and takes business seriously. Gave us an informative tour and helped thru the process.

Highly recommended.

Source: Google

★ 1

I recently visited LA Fitness and encountered a frustrating situation with the manager. Even though I showed my foreign passport, they insisted on an American state ID for entry. Which is never required to enter any gym in the world! ( im not a member but im in the 3 free days trial)
It felt unwelcoming and disrespectful . I was going to call the cops on them but I decided it wasn't worth my time. Sadly, I won't be returning

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★ 1

This is the worst LA fitness i ever been to! Everything is so old and out dated!! The smell is very musty… I was in the area so I decided to workout here and I won’t ever again

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★ 5

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★ 5

Great place to workout or just go relax. Everything you need in one place. Highly recommend

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★ 5

The manager Michelle is awesome she fantastic. the place is clean and beautiful. The staff is very friendly and they will help you and get started with getting your body into shape. I highly recommend that you ask for Michelle she is one of the best managers .

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★ 5

I was looking for a good gym to join and found LA Fitness in the Landmark area. Michelle gave me a tour of the facility and answered all my questions. She was very helpful and nice. The facility looks good with all the equipment, exercise rooms, and classes to cover any kind of workout routine in order to meet your fitness goals. I highly recommend Michelle and LA Fitness!

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★ 4

Great place friendly staff who know their stuff.

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★ 5

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★ 5

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★ 1

The front desk staff are so disrespectful, especially the black guy at the desk and Michele one of the Managers. Every time I go there they calls me name’s, harassing in a way. Is like they are bothered every time I go there. Bathrooms are always dirty and some things are broken and they don’t even care to get it fixed.

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★ 5

I get the best service with good discount Michelle

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★ 5

Amazing tour from Michelle! Thoroughly explained pricing and promotions, flexible options, lots of amenities, very clean and new! Awesome pool and hot tub!!

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★ 5

Thanks to Michelle for the excellent service and help here at La fitness

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★ 5

Really nice introduction, felt informed and comfortable!

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★ 4

I've been going here for decades. Since it was Holiday. In recent years this was the worst location. It seems as though things have changed within the past year, as it looks like someone cares. (Can't speak to with the guy said about something in the men's locker room but yeah, they should make sure no crazy stuff is happening here. The women's locker room is freezing.) I'm just glad to see that the equipment is working and it looks a lot better in there than it has in years. Someone is doing something right, finally.

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★ 4

The gym is big and well-equipped. However, there is miscommunication regarding class cancellations! I went to my Zumba class two times without knowing that it was canceled!

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★ 1

I went in to sign up for membership in this bad weather just be served with the worse customer service I have ever experienced at a fitness gym..If you try to do business with Michelle run......I see why this place has a 3.7 I will never step foot in a LA fitness center again....

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★ 5

Great gym. Michelle was wonderful getting me set up with the right membership!

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★ 5

Sorry to see Crystal City location go away. TV & cardio not linked up at little river or glebe rd location.

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★ 1

I got my trial classes for this facility. Gym is decent. I mostly use a pool, which is okay. I literally was called every day from menagment and was texted multiple time during the day, to be asked if I gonna sign in for their gym. When I told her I’ll decide but to not call me anymore because it is annoying, she simple hanged up to me. Now I am really considering to not sign in for this gym.

Source: Google

★ 5

Came to get a membership and the whole staff was super friendly and helpful. Michelle explained all that i needed to know and give me the offers and was sincere with everything didn’t push me to go for the most expensive option but gave me her sincere opinion about what was best for me and i appreciate that a lot. Trainers were there to greet me and help me get my schedule according to my needs. Im so excited to start my new journey here.

Source: Google

★ 5

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★ 5

The gym is great. A lot of good equipment and space!

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★ 3

Old equipments, it’s rusting. The staff is very rude. Sign up process online is so completed. They make you pay a lot of fee. Not recommended.

Source: Google

★ 4

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★ 5

I've been in another gym around, and luckily, I met Michelle. She was very persistent until she finally convinced me, I gave it a shot, and I can tell it is the best experience. the gym is always clean, organized, I love the fact that the employees and everyone who works here is always open to hearing you out and helping if something needs to be taken care of. Exercising becomes fun, improving your mood and health, and Jayden, the best trainer I've had, he shows that he cares about your progress, constantly checking on you, giving you the journal for the days you don't train with him, always recommends the best diet he thinks can work or he changes it, takes care if you have any injury, I had knee injury and just 1 month training with him I can do squats now 😊 I am seeing small changes in my physical appearance but I'm stronger, I highly recommend the gym, new equipment, the free boot camp for any member with the trainers, the hot tub, the pool, yoga class, cycling class, etc. Love yourself and give it a try. Take the wee pass, and you will see what I'm talking about. Sadly, I can't give 10 stars.

Source: Google

★ 5

My most recent trainer has been Jayden and the workouts are great. He’s tailored my workouts to include routines I can do at home without a lot of equipment since I can’t always get to the gym. He’s encouraging and attentive. Thanks Jayden!!

Source: Google

★ 5

Me pueden ayudar como puedo hacer para poder ingresar al gimnacio ya que es por primera vez que lo quiero hacer

Source: Google

★ 1

The individuals are generally pleasant, particularly the trainers who are quite skilled. However, I observed some inappropriate behavior by members in the men's locker room. It's essential for the gym security to conduct regular checks in the men's locker room, as it doesn't currently feel safe, and certain individuals should be more considerate of their surroundings.

Source: Google

★ 1

Alisson is awesome and so friendly.

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★ 5

Me gusta mucho

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★ 1

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★ 5

Decent equipment far as the goes but the trainers are 10/10 far as helping you to reach your fitness goals!!!!!!

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★ 5

Great gym. Friendly staff. Excellent selection of equipment. Awesome group exercise classes.

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★ 2

Nice air circulation. Nice people. Gym needs a lot of work. Needs new equipments and fix.

Source: Google

★ 1

Don't came to this place, to create a membership there is no problem but when you want cancel, they put to many excuses, at the beginning they said that I have to talk with a manager or something in high level he was suppose able from 9 AM to 5PM just in that time IN PERSON, if you want to do it online is to confuse bc you have to send 1 by each person in the party, so I when at 9 and they said No no no is 10 am to 6 Pm able just in that time I can cancelled, and you have to be at the day with all the payments if you want cancelled I don't have problem with that but at least let me cancelled any time, later the lock room you have to bring your own locker, the machine always are busy, there not enough equipment to work or is very limited.

Source: Google

★ 1

We had a problem with another member. I offered to watch what happened from the security camera many times, the employees did not care at all. It's not a safe place. I do not recommend.

Source: Google

★ 5

The morning/senior members in this location are still trying to live the political climate from when they were younger. They dislike the idea that there is a black guy in management as Jessica Bergen mentioned. They demand respect from him but always just call him black guy just like in the statement. Very old fashion politics from a lot of members at this location. I think he handles it well.

Source: Google

★ 2

I've been to LA fitness all over the country and this is their worst gym by far. A lot of old machines and most of the cardio equipment is broken or about to break. The only upside is the gym is large and doesn't have a ton of members so it's never packed. Overall there's much better LA fitnesses to visit, go to one of those.

Source: Google

★ 5

Great gym!

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★ 5

This gym is always positive including the coworkers and the gym environment 😀

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★ 5

They Have a customer service They know how to talk to customer. The clean mental exercise

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★ 5

Great trainer Jovan and Michelle awesome manager at LA Fitness…

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★ 5

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★ 5

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★ 3

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★ 4

Pretty good but they don’t have any glute machines. I often see ladies do glute exercises on machine that are meant for something else such as the smith machine.

Source: Google

★ 1

Update 8/19/23: LA Fitness finally cancels the "personal trainer program" after literally a year of membership. We are not expecting a refund and neither should you. Regrettably, it's this business's corporate office that you have to deal with and honestly, the world is your oyster if you want to get and be fit without a membership. Good luck!

LA Fitness refused to cancel their "cookie cutter" physical trainer plan for a disabled person and continue to bill monthly since November 2022. They give you the run around when you provide evidence of your disability and fail to discontinue services even after calling their corporate office.

This establishment (and similar ones) may work for you and your goals and needs, but there are others who's conditions are underserved and unmet by unqualified personnel who do not understand complex disabilities.

It's been 7 months and LA Fitness continues to give the run around. If you have P.O.T.S or E.D.S., avoid this location at all costs. You are only a means to this company and unless you have an amazing lawyer, you won't see a refund.

Source: Google

★ 5

Really nice gym and convenient location. The staff are welcoming and friendly. I was especially impressed by one of the newer managers, Paul. He was very helpful to my questions and you can tell he enjoys what he does.

Source: Google

★ 1

I went to ask for information and the guy who gave me the tour and also is the personal trainer had a terrible attitude, we would speak fast and quietly, he would not listening to our questions, neither respond to them.
It was not a good experience to look around the gym with him as our guide. He was careless and ignored me the whole time, it seemed like he was walking by himself.

Source: Google

★ 5

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★ 2

They barely acknowledge you when you come in, something is always broken & not enough machines

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★ 5

Very clean and welcoming front desk, the General Manager Michelle helped so much, she gave me a great tour, helped figure the best plan for me to reach my goals. I also met with PR JOVAN he helped me and he made a workout plan for me to reach my goals safely.
100%👍recomand

Source: Google

★ 5

First time here in Alexandria, VA at LA Fitness. Very friendly staff environment. Here on break from work. I met Michelle who is the GM great personality.

Source: Google

★ 5

Jovan one of the best trainer I have ever worked he really gave me a good direction/motivation and it really worth it to be trained under him

Source: Google

★ 3

Padding and machines are worn and not well maintained. A few times no one was at the front desk to take questions or complaints. They can take lessons from the La fitness in Alexandria Virginia that is an awsome, friendly and well kept gym.

Source: Google

★ 1

Yeah this place doesn't deserve any stars! Please refrain from signing up at this location!!! I drive the extra 10 minutes to the one in Springfield if I didn't have to meet the personal trainer. The only credible staff is Marshad - The Trainer and Jovan. Michelle and her team are desperate for membership sales and commission. She is very deceptive and unprofessional on her approach when I requested the membership cancellation. This place is trash with broken machines! They will intentionally not honor your membership cancellation and then billings will harass you for monthly fees!

Source: Google

★ 5

If I was to give this gym an honest rating, this is how I’d break it down.

Equipment: 3/5
Location: 4/5
Amenities: 3.5/5
Staff: 5/5

I enjoy going to this gym almost primarily because it has a pool and because of the amazing person at the front desk named Devin!!

I’ve been a member of this gym on and off for a while but one of my favorite parts of coming into this location rather than Springfield is his personality and energetic demeanor. I’m usually half asleep early in the morning, but Devin always welcomes me when I come in and wishes me a good day when I leave as he does all the guests.

I will be sad when this location closes it’s pool in September, and may have to find another gym for swimming but I’ll still try to stay coming to this location as long as possible because of Devin.

To management: Please make sure he is recognized for being a vital member that makes me coming to this gym enjoyable.

Source: Google

★ 5

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★ 1

Don’t even try this gym and don’t waste your timr

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★ 4

Best price vs value!

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★ 3

Someone needs to get rid of that General Manager Michelle
She’s horrible and adds nothing but negativity to the gym

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★ 5

I work out this location every other day. The stuff here is ok, except Jovan, he is one of the best trainers I have ever worked he is very patience and detail orinted also excellent motivator.

Source: Google

★ 5

Just signed up. Very friendly customer service. Gym is very clean. I ll come back & share my experience after a month or so…

Source: Google

★ 5

Estuve buscando información para iniciar mi proceso de entrenamiento y fui asistida por el personal Training de nombre Jovan, su atención fue excelente y con profesionalismo. Claro en todas las recomendaciones necesarias.

Source: Google

★ 4

This LA Fitness was recently upgraded (see photo). The equipment is plentiful, clean, and operational. The staff is good. I workout early in the mornings and the crowd is respectful and polite. The men's locker room should be upgraded.

Source: Google

★ 5

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★ 5

I have trained and continue to train with Jovan Perez at Alexandria LA Fitness: He really knows his fitness science and the art people motivation. I have gone through levels I was never been able to break through previously. His input has changed my life!

Source: Google

★ 5

Michelle was awesome and the new renovations look exquisite. I’m excited I’ll be coming here from now on I can’t wait!

Source: Google

★ 5

Jovan presented to me a
great work out. Come out work out with him

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★ 5

I totally recommend it. Definitely go there! One thing that you don’t find about this place in other places is that you can bring along 2 guests for free anytime you come. 5 fitness center!

Source: Google

★ 3

Whirlpool spa was not working as of March 25, 2023.

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★ 5

A great team works at this LA Fitness and they all are very kind and knowledgeable. Great club

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★ 5

Jovan is the best trainer on the east coast

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★ 1

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★ 5

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★ 2

Very old gym.
Needs renovation but I am very glad the location exists.

Source: Google

★ 5

Jovan also known as Dr J the best trainer I have seen I am a old sportsman 👏👏

Source: Google

★ 1

I like this LA fitness near my house, I have been member for 10 years, and they upgraded it’s equivalent, but unfortunately no one care about swimming pool and men showers room!
Today Monday 2/27/2023, at 7:30 pm, I went to the swimming pool and after a 10 minutes, I saw a guy with a construction clothes, and boots walked in the pool and removed his boots and put his feet in the hot tub! 😷🫣, I asked the lifeguard, to talk to him, she said I don’t know what are you talking about!!!??? I got out of the pool and after getting showered, went to the gym manager office, a blonde guy was there, I asked him to go and see what is going on the pool, and he told me that he will report that to the manager! It’s troublesome! I think no one gets training there! And they don’t care! The other thing, there are 6 showers in the men showers room, and just two showers working for long time! And no one inspects them

Source: Google

★ 5

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★ 5

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★ 5

This newly renovated LA fitness is like a breathe of fresh air and is now on par with the LA Fitness brand. MIchelle the location manager has done an outstanding job in receiving feedback from gym members and it shows in this renovation. I’m very excited about the future of this location and the vision for its potential under her leadership and hope that the renovations will continue throughout the facility with maybe an updated gym locker room and perhaps a future NRGize juice bar.

Source: Google

★ 5

Big improvement in the facilities and equipment. Michelle and Will are fantastic. Now could we please repair or replace the water fountain in the men’s locker which has been broken for more than a year! The hot water in the lavatories won’t turn off—that is big money. The workout area is all spruced up and looking grand again!

Source: Google

★ 1

Rude manger thats all,wanted to charge me more because im paying with cash only,this is so cheap

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★ 4

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★ 5

The crew at this location Little River Turnpike Alexandria, Virginia 22304 are phenomenal!

This is the perfect environment to bring your friends and family to work out!

Its very spacious, and I love the pool! :)

Happy Valentines Day! <3

Source: Google

★ 5

Alexandria Little River is very spacious, and offers numerous aerobics classes.

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★ 5

Staff is great! Gym is really organized and clean, not so over crowded! Managers are welcoming and friendly!

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★ 1

Seems that management don’t care about broken equipments here.

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★ 5

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★ 5

Muy bueno excelente gym

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★ 5

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★ 5

Mitchelle & Aaron are the best! They made me feel so welcomed. Thanks guys

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★ 5

Sweetest staff and supportive of great charities!!

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★ 5

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★ 5

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★ 1

A recent “renovation” to establish a false-facade over an aging 30-year old gym…

Through insider-experience, your local L.A. Fitness is comprised of Management who views each and every NEW membership as a number in a “money-game” and continuously demonstrates no due regard for the experience and dedication of existing members…

If your fitness goals and safety depend on aging equipment, and placing your life into the responsibility of LifeGuards whom are busy on their phones with noise-cancelling headphones fitted snugly over their ears, then this place is for you; and if you happen to be ignorant enough to believe a fresh-coat of paint is enough to convince you of safety and progress, then prepare to be shook like the money-tree you’re seen as to the company.

Avoid this location, and furthermore, L.A. Fitness as a whole, unless of course, your fitness goals and money are entirely based on deceptive sales practices, and half-arsed attempts at construing an honest-business, which obviously exists entirely elsewhere…

Are you afforded a way to achieve your fitness goals?: Yes.
Are you getting the individual respect and money’s-worth promised?: Not a chance in hell…

(Note to Management): Just because you remember my membership name is absolutely no excuse to continuously demonstrate abhorrent-lackluster business practices.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Look great with the new renovations…

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★ 5

I want to give a shout-out to the employee who was on duty this morning to open up. Malaika was working on a Saturday for the first time and handled a difficult situation (while at least a dozen customers were waiting to get in) with grace under fire. She did everything right, including calling her manager and asking customers to help, and the issue was resolved. Well done and thank you, Malaika!

Source: Google