★ 5

Da best, especially after renovation. Staff is kind, manager is good. So close to my house.
Love this place

Source: Google

★ 5

Nice upgrades!

Source: Google

★ 5

Great gym. Night and day difference compared to the old brand. Clean, open, new equipment. Highly reccommend.

Source: Google

★ 5

I ABSOLUTELY LOVE Onelife Fitness Fairfax! While it was a great gym when it was 24 Hour Fitness, it's now a FANTASTIC gym - new, unique equipment, expanded workout spaces, strategic layout that makes getting your favorite machines easy-as-pie, and upgrades galore! CLEAN and upbeat, plus friendly, knowledgeable staff. If you're on the fence about joining this gym, don't be. Here, you'll reach your goals sooner than later and have so much fun while doing it. Ask for Ben or Louis - they'll take good care of you!

Source: Google

★ 5

I've been a member of Onelife Fitness since 2018. I tried this location just right after the acquisition from the 24 Hour Fitness and didn't like it at all. Now, I see positive changes: added towel service, new equipment, and renovations. The only thing that I would like to see in the future is renovated lockers and showers. There is still a moldy odor in the showers.

Source: Google

★ 5

Ben has been extremely helpful. I could rave about Ben and his service. He is seriously the goat.

Source: Google

★ 1

EDIT: after my review, the staff posted a reply to reach out to the manager. I reached out and nothing happened. They just said they can cancel my membership. What a joke. Replying on Google like they are going to help to look "good" and then actually doing nothing.

Personally am not a fan of the change from 24 to Onelife. Only negatives from the takeover: 1. the operation hour even got shorter and only opens until 7pm even on weekdays, 2. no equipment really got updated, 3. it is now more busy for some reason, 4. buddy passes are not honored.

I was paying the highest tier for 24fitness with a buddy pass and they said they will not honor any membership differences or membership perks and just change all previous 24fitness members to regular membership for Onelife. I usually pay one year upfront so this now means that I basically paid more to be just the same price as all other members who paid the basic membership... I understand the cost difference between memberships for the two brands, but it's not like there is any advantage for members from this change.

Source: Google

★ 5

We recently joined OneLife Fairfax, after having been a member of another gym in the area for three years. OneLife is fantastic - lots of different equipment, in excellent condition, and organized very well; it is well-lit and spacious. The pool is beautiful and it has a nice hot tub & sauna. The locker rooms are kept very clean. The staff are super friendly and the membership manager, Ben, was great in introducing us to the gym & signing us up. HIGHLY recommend OneLife Fairfax!

Source: Google

★ 5

Source: Google

★ 5

I’ve been coming to One Life Fitness for a while, and the recent remodeling made it even better. The weight training area is now much larger and well organized — plenty of machines and free weights. Everything feels clean, new, and motivating. Definitely one of the best gyms around!

Source: Google

★ 5

Onelife Fitness is an excellent gym for people who want a full-service fitness experience with a wide variety of equipment and amenities. The facility is modern, spacious, and designed to suit all kinds of fitness goals—whether you’re into strength training, cardio, group classes, or swimming. Many locations feature pools, saunas, and even recovery areas, which make post-workout time relaxing and enjoyable. The gym also offers classes like yoga, cycling, and HIIT that are led by enthusiastic and professional trainers who keep the energy high and workouts motivating.

One of the biggest strengths of Onelife Fitness is its community atmosphere. The staff are friendly, welcoming, and genuinely interested in helping members reach their goals. The gym stays clean, and the machines are usually well maintained. However, during peak hours, it can get crowded, which sometimes makes finding equipment or space in classes a bit challenging.

The membership plans are flexible, though it’s always smart to review the cancellation policy closely before signing up. Despite that, the overall experience is positive, and the value matches the quality of the services provided. Onelife Fitness is ideal for anyone looking for more than just a gym—it’s a place where fitness, wellness, and motivation come together in one vibrant and supportive environment.

Source: Google

★ 5

So far so good! Glad I found Onelife Fitness Fairfax! The gym has received much needed upgrade. Sufficient equipment and seems like the facilities are efficiently run. Shoutout to Ben. He’s professional, approachable, and genuinely cares about the members. Thank you also for every staff checking in people - always going the extra mile to make everyone feel welcome and supported. Kudos!

Source: Google

★ 5

I don’t usually write long reviews, but Manager Steve B. at the Price Club location truly deserves it. From day one he has set the tone for what great leadership looks like in a gym. He’s visible, approachable, and actually listens—then follows through.

Steve has personally helped me with a couple of things that could’ve turned into headaches elsewhere. He handled a membership/billing question quickly and transparently, explained my options without any pressure, and made sure everything was corrected before I left. That level of ownership is rare and really appreciated.

You can tell his team respects him too. The front desk is friendly and consistent, the trainers are upbeat, and the floor staff are always moving—wiping down equipment, re-racking weights, and keeping traffic flowing even during the busy hours. That doesn’t happen by accident; it’s the result of a manager who sets high standards and leads by example. I’ve also noticed how fast equipment issues get addressed—cards go up, repairs are scheduled, and Steve keeps members in the loop.

Beyond operations, he creates a welcoming culture. He remembers names, checks in on members’ goals, and treats every concern—big or small—with the same professionalism. I’ve brought family and friends to this location and they all commented on how clean it is and how positive the vibe feels.

If you’re on the fence about joining, this is the location to try. Steve B. runs a tight, member-first ship, and it shows every time I walk in the door. Great manager, great team, great gym.

Source: Google

★ 1

I’m a member of this gym, and today I was shocked by how poorly I was treated. I went to use the restroom with my 3-year-old child, and the staff told me I wasn’t allowed to go just because I had a child with me. That’s completely unacceptable and disrespectful especially to a paying member.

A gym should be a welcoming place for families and members, not one that embarrasses or discriminates against them. I expected professionalism and basic human decency, but unfortunately, that’s not what I found here.

Source: Google

★ 5

Onelife Fitness is excellent. Luis and the other managers and staff are knowledgeable, highly responsive to inquiries, and friendly. There are many equipment choices and I appreciate the clean towels with the premium membership. The gym floor and equipment also are tidy. I recommend this gym highly!

Source: Google

★ 4

I am a new member but very happy with it. I don’t care for gyms but I do like fitness classes. So far I have taken many and found them all challenging and diverse enough to not be bored. The instructors are encouraging and do a good job for explaining the moves with options for more/less advanced students. Being on the beginner end I have never felt out of place while surrounded by much more fit participants. The class variety and times make it easy to attend. I am pleased with my investment here.

Source: Google

★ 5

Source: Google

★ 3

Different free pass policy than what I am used to at my local OneLife which is understandable considering it’s a different location. Front desk guy gave poor customer service about explaining that. Kind of just ignored us after he told us to pay $15 which is upsetting since I am a member.

Source: Google

★ 5

⭐️⭐️⭐️⭐️⭐️

I’ve had an amazing experience at Onelife Fitness in Fairfax! The gym is always clean, well-maintained, and has all the equipment you need for a great workout. What truly makes the difference is the management especially "Stephen Berg". Stephen goes above and beyond to make sure members feel welcome and supported. He’s professional, approachable, and always willing to help with any questions or concerns. You can tell he really cares about the members and the quality of the gym.

Thanks to Stephen and the whole Onelife team, this location has become one of the best fitness centers in the area. Highly recommend!

Source: Google

★ 1

No one will take my request to cancel my membership. Do not get a membership here it’s overcrowded with machines with barely any space to walk around because of the high volume of people

Source: Google

★ 1

Gross, unsanitary locker room and pool. Hair everywhere.

Old outdated equipment. Limited hours.

Deceptive management practices. Purposely difficult to cancel membership.

Source: Google

★ 1

I would give a negative star if I could. I usually never review things but this has frustrated me to no end. I shouldnt have to pay $90 to cancel.

When transitioning from 24hour fitness to onelife, not only was our previous contract no honored ( no more buddy system), I signed up on a reduced fee service without being told it was a 12month contract. I was told I could cancel when my partners membership expired but now I am being penalized for trying to end my membership early. Also the only way to cancel is emailing and cant do it in person at the gym? What is all this bs and horrible customer service?

This transition has been a nightmare and I feel hoodwinked into things with people telling me different things everytime.

Get your policies in order and stop changing them on people when we arent even the ones involved in or wanted this transition.

You should at least honor the old contracts as that is what people signed up for and be transparent about thr new policies.

I will never go to onelife again or recommend it to anybody. STAY AWAY.

Source: Google

★ 1

Lack of professionalism from management down to trainers.

Source: Google

★ 5

Source: Google

★ 1

Since onelife took over 24 hour fitness, they decided to close down the basketball court ignoring many people who were opposed to it. Facility is okay and still using outdated equipment.

Source: Google

★ 5

Source: Google

★ 1

Never go to this Gym . For cancelling your membership they try to charge me 158$ are you serious?

Source: Google

★ 5

Now with new management.
I am a retired person and I got my membership from the Silver Sneakers program, which means that I do not pay for a membership, and I am very grateful about that.
This gym has lots of equipment to exercise with, like walking, running, weigh lifting.
plus a pool and hot tub, sauna, or steam room.
Friendly staff, trainers, pretty sure they will provide towels soon
I have to give it a 5 stars. Thank you OneLife.

Source: Google

★ 5

This gym is great! Nice staff and updated equipment. I am excited for the new equipment for red light therapy and hydromassage! Thank you!

Source: Google

★ 4

This Club really needs a Sunday morning Zumba class!

Source: Google

★ 5

Friendly environment. Helpful staff. Affordable .

Source: Google

★ 5

To whom it may concern: My name is Kenneth Davis, and I have been a Onelife Fitness Member from their beginning here at the Fairfax, Virginia location. I notice from their day one takeover, that the cleanliness, the true professionalism and true friendliness prevailed on all levels, and I truly love each day that I utilize this establishment, Thanks to all who make it happens!

Source: Google

★ 5

Location is very convenient with plenty of parking space.
They have so many variety of trademills and much more.
I like their pool and sauna after working out. It is always clean and relaxing.

Source: Google

★ 5

I have been to few workout facilities and I can say for sure OneLife is one of the best. Staff are very friendly and helpful and facility has everything that you need for a good and complete workout.

Source: Google

★ 5

Clean facility, plenty of equipment, affordable, and a friendly staff!

Source: Google

★ 1

Used to be a 24hour fitness, now a onelife and its hours suck. What kind of gym closes at 6pm on a Sunday? Frustration with membership payment and feeling like the customer has to cater to THEIR hours. Outdated machines as well, half cardio that isn’t used by the way, and some weights look like they’re falling apart.

Source: Google

★ 5

Clean facilities and kind employees. Ben is great!

Source: Google

★ 1

The gym closes so early

Source: Google

★ 1

As far as gym facilities go, the transfer over from 24 hour to OneLife has made the hours worse, shoehorned in intrusive e-tools (The OneLife app is among the worst designed I've ever had the displeasure of using,) added a parasitic nickel-and-dime "Pay for services at gym" fee structure, and the managements unwillingness to cancel dissatisfied rollovers from 24 hour fitness's acquisition is distinctly unpleasant. The "Million dollars in renovations" means nothing to someone who just wants to terminate their contract with a gym that is not what they signed up for under a contract they distinctly did not agree to / or sign.

We were rolled over into a OneLife contract when 24hr fitness sold to them (And by extension the private equity fund 26North Partners.) Canceling the unwanted contract with the new-ownership has been an ordeal and one that contradiction of the FTC's "Click to Cancel" law. Which will be brought up with the FTC if OneLife continues to not comply with the membership termination request. They already violated the terms of our original contract by dropping essential parts of it when 24 hour rolled over to Onelife, I have zero intention of staying.

I have reached out to OneLife's customer support multiple times to terminate my account and have, as of writing this, not heard anything back. I have also talked to the manager of this facility who stated that he was "Unable to cancel memberships from here."

At this point, I'm better off filling out VDACS's complaint form than expecting OneLife to do the right thing.

I honestly feel bad for what OneLife & 24hour's did to the staff here, they were, prior to the buyout, pretty dang great. Now they're stuck using cheap plastic garbage that is designed to fall apart.

If you need a gym, I sincerely implore you to go anywhere else.

06/13/25 Edit & additional information. I ended up having to file complaints with VDACS & the BBB to get One Life Fitness's "live-online only" services to terminate my membership. It effectively took legal threat to get them to terminate a membership. Go. Somewhere. Else.

Source: Google

★ 5

Really good gym, extremely reasonable price, very kind and generous employees, and most important equipment is superior to almost any gym nearby and has basically everything you could possibly need to have a good workout.

Source: Google

★ 5

Source: Google

★ 5

Great Like all Onelife fittness clubs
Plus there is a steam sauna.

Source: Google

★ 5

I wanted to recognize Melanie a lady who works at the pool area in Fairfax gym near Costco. She has a great work ethic. She constantly monitors the pool and remind people who uses the gym longer than 30 mins so that others who are waiting in the queue has a chance to use the pool. She is always speaking in a professional manner and a big smile making customers feel comfortable. I applauded her and wish you have more people like her working at your gym.

Source: Google

★ 2

사물함에서 냄새가 많이납니다. 또한 샤워장도 불쾌한 냄새가 많이납니다
소독과 철저한 청소가 필요합니다

Source: Google

★ 5

Source: Google

★ 5

I had a great experience at One Life Fitness in Fairfax thanks to Mr. Ben. He was very helpful, understanding, and professional. During the registration process, he provided excellent assistance, making everything smooth and easy. Highly recommend!

Source: Google

★ 5

I am a daily member who come to swim almost every day. I noticed OneLife has a new fulltime pool attendant/guard. Her name is Melanie (hope I spell her name correctly. She is doing a great job of explaining pool rules and ensuring the members felt comfortable sharing the 3 lanes. I think her work ethic and member service skill deserve recognition.

Source: Google

★ 1

I have an annual contract that ends in 6 months which includes a buddy pass. With the new management Im now told they no longer honor it. I was offered no solution, except, “sorry, blame the new management”. My wife and I will be terminating our contract and going elsewhere.

Source: Google

★ 1

Been coming here for a while, and loved it. The price was great, and buddy system was awesome for allowing my little sisters to work out with my wife and I. OneLife will be getting rid of that. Now, even just paying for my wife and I, an annual membership (previously was $311 for wife and I total) will be shooting up to nearly $960 per year with OneLife’s new monthly costs. Not to mention how dirty 24Hr Fitness did their staff by not telling them in advance of the sale. Super lousy thing to do and I hope OneLife does right by these employees. One last thing—touting nearly $1million in renovations to try and keep people returning here doesn’t work when you’re doubling or tripling the cost of their membership. Especially when the renovations haven’t happened yet. Grace period or not, that’s way too big a jump in price change to ignore.

Super disappointed. I loved this gym.

Edit: Adding on to this a month later. Nothing says “1 million dollars in renovations!!” like replacing the perfectly fine weights with garbage Amazon plastic weights that have no grip and tiny handles. Meanwhile there’s still dust from 2023 on all of the machines. This place is going downhill fast.

Source: Google

★ 1

The diminishing hours here are ridiculous. The 24 hour fitness hours were already bad but Onelife took over and cut the hours even more! The weekend hours end comically at 6 pm and even on Friday the gym closes at 9 pm.

Source: Google

★ 1

Very dishonest gym
No prices or deals in writing
Staff do not communicate with each other
Assistant general manager thinks too high of himself and is unprofessional and proud of it
Thought potential customers are naive and trust his lying mouth :(

Source: Google

★ 4

This place has been getting better since OneLife took over. 24 hour fitness was a joke, they never did any updates in my time here. OneLife seems to be making changes, but idk why this place has such a strong pungent odor when walking in. Hopefully that'll change.

Source: Google

★ 1

This is no longer the 24h fitness that used to be in Chantilly. The equipment is filthy and the mens locker room even more so showers appear to have not been washed since new management arrived. New management is already desperate to squeeze money out of establishment claiming a million dollar renovation price hikes are already happening. There is also the buddy pass system which they are dismantling without considering how it is written into every single one of the contracts provided by one life fitness and new agreements have been signed or members notified clearly this establishment no longer needs my business nor yours. Save your time money and sanity

Source: Google

★ 5

"The staff and facilities are excellent, but the varying opening and closing hours each day make planning difficult. Providing service from 5 AM to 11 PM every day at consistent times would be more efficient. This adjustment would benefit both customers and the facility."

Source: Google

★ 1

Source: Google

★ 1

This place is a masterclass in deception. They lure you in with perks, then switch brands overnight, erasing all agreements. The once-friendly staff? Full Men in Black memory wipe—suddenly, no one remembers a thing.

If you enjoy being a cash cow, go ahead and sign up. If not, stay far away.

Victims, here’s what to do:
✅ Dispute the charge with your credit card.
✅ File a complaint with the FTC or state consumer office.
✅ Report to BBB and expose them.
✅ Warn others—this place is a scam.

Enter at your wallet’s own risk.

Source: Google

★ 1

This place was great until it got bought out.
I’ve never felt so misled and frustrated with a gym membership. I’d only been signed up for about two months when Onelife took over my 24 Hour Fitness contract and revoked my buddy pass without warning, forcing my partner to pay for a separate membership if he wants to join.

When I reached out via Email, no one responded until days later, I suddenly received a call. The manager’s phone call felt more like scolding than customer service. He offered zero real solutions, no refund options, and explained that if my partner joined on his own, he’d face a three-month buyout fee just to cancel. It feels like they’re trying to fund their “$1 million renovation” by squeezing existing members for more money.

If you’re looking for honest, respectful treatment and transparent policies, I strongly suggest looking elsewhere. My experience with Onelife has been disappointing, stressful, and purely about profit—not supporting members.

I wish I could give zero star.

Source: Google

★ 5

Just realized that this is now a OneLife. It is so nice and I love the location. Be aware that the hours on Google Maps is incorrect. I tried updating the hours but it hasn’t worked yet.

Source: Google

★ 1

I usually go to McLean. I found myself near this location so I go in. I asked for 2 towels for my after workout. The answer: we don’t have any towel because we were just bought out!??????😳😳😳😳😱. Is this a joke? I am driving back to McLean or Tysons.

Source: Google

★ 1

Not sure that this will even be seen by the folks at Onelife Fitness but I'm very disappointed that the first move they made after taking over ownership of this club is to reduce operating hours. Sunday has always been an after work gym day for me and with the gym reducing their operating hours from 8pm to 6pm this will no longer be possible and may be a factor for me when deciding whether or not to maintain my membership under the new ownership. This is very disappointing.

Source: Google

★ 1

I’ve been a member of 24 Hour Fitness ever since this location (Costco Plaza) opened up. For the first couple of years, it was awesome. Equipment was new, facility was super clean throughout, and you could go anytime throughout the day and be able to use equipment without having to wait. That unfortunately all changed around 2019, and it’s only been exponentially getting worse by the day.

Equipment - most equipment, especially treadmills, stairclimbers, and weight machines are in dilapidated condition. Treadmills and stairclimbers aren’t maintained at all if not already broken (with a sign saying…broken), generally in poor condition and randomly breakdown mid-workout. The gentleman we used to see all day going around inspecting, maintaining, and repairing the machines is gone. I haven’t seen him (or a replacement) in years. As for the weight machines, most of the rubberized grips are either gone or replaced with cheap alternatives that easily slide off.

Facilities - Disgusting. That’s the best way to describe them. The general floor is always dirty, walls all have holes around the sanitation equipment, and generally stained. There is also a lingering vomit inducing odor as soon as you step inside. The worst part are the changing rooms. I can only speak for the men’s but you walk in and you see caked dust all over the walls and around the ventilations. The floor is probably mopped once a week, and if you come in the evenings, it’s disgusting. The edges and corners of the floor also have caked dust and dirt. The showers are OK if you know which one to go to. Some only have ice cold water, others have sewage odor. There used to be dedicated cleaning staff that you’d see throughout the day. I haven’t seen one in years. All I see now are the front desk staff themselves doing the cleaning. The worst part is when you see the manager (yes, the manager) vacuuming the floors. You’d expect the manager to be…managing the operations and his staff...not doing the cleaning himself.

Last but not least, good luck being able to workout in the evening. If you’re lucky to find a parking spot, you’re unlikely to find available equipment. This was not the case in the past. I could be wrong, but I attribute this to their steeply discounted annual plans that allow members to bring a buddy every day.

My membership is up in May and I will not be renewing it after 10+ years coming here. I know every gym probably has it's own issues, but guessing they at least have operational equipment, dedicated cleaning staff and clean facilities, and don’t have the 2 for the price of 1 membership bullshit (free buddies).

Source: Google

★ 1

Source: Google

★ 1

Only club called 24 Hour Fitness but haven’t been open 24 hours since covid. 17 Hour Fitness Monday-Thursdays, 15 Hour Fitness on Fridays, 14 Hour Fitness Saturday-Sundays. Rates go up every year but club hours go down. Had to pay a 1-day pass to go to another gym today because this club “24” Hour Fitness was closed today because of snow from the previous day when every retailer and gym in Northern Virginia was open.

Source: Google

★ 1

I've been to many gyms across the state throughout my lifetime and this one by far has been the biggest disappointment. Being a D2 player in the past, I have not seen such poor quality courts and damaged rims in any other gym. Aside from the very slippery and humid courts(i've seen people get injured due to that) I understand that the rims do get damaged after awhile but it's the gym's responsibility to replace them after they clearly look bent. I expect change to be made as a paying customer for these poor quality courts as this is an expense for other's health and satisfaction of playing basketball here.

Source: Google

★ 5

Source: Google

★ 4

The club manager is very attentive and engages club members when he’s not busy. He also takes it upon himself to make sure that the club is clean, stocked, and organized.

The club maintenance crew is also very diligent with finding and fixing issues with the equipment. This club has the best uptime on equipment of any busy 24 Hour Fitness that I’ve visited.

The bathrooms are usually kept very clean outside of the puddles of water from people returning from the pool or the showers.

I wish the club still provided a good towel service but the optional towel service requires an additional monthly fee and the towels that are provided barely qualify as dish rags. It’s an optional service so I won’t mark down the rating because it’s completely optional.

My one wish is that they would dust the club more or have air filters because when you look up at the fan blades or anything hanging from the ceiling you can’t help but notice the layers of dust and grime that have accumulated from a lack of extra cleaning.

Source: Google

★ 2

Friendly staff but extremely rude and condescending lifeguard in the pool.

Source: Google

★ 5

Today, I visited 24 Hour Fitness, and I was not expecting this much. They made the atmosphere of the elite gym and sauna very nice.

Source: Google

★ 5

Source: Google

★ 1

I have been a member since 2018 and recently renewed my membership at Fairfax. I requested that the annual membership fee be reduced because I previously paid $24.99 and the sales associate agreed to $30. Unfortunately, I was misled because the agreement listed $59.99 and my credit card was charged a month later. I am disappointed to be misled by the staff here. Please do not believe what the staff tells you and read the legal agreement within three days of signing up. Please do not believe the staff at this location.

Source: Google

★ 1

If this place doesn’t extend its hours. I’m canceling my member ship once my one year contract is up. 8pm Mon-Fri is ridiculous. This is a gym not a library.

Source: Google

★ 4

The gym is nice. When it's packed you can still get stuff done with very short waiting. This location is not 24 hours though

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 2

Been going here for 6 years now, when I first started it was great, low rates, never busy, OPEN 24 HOURS!!! Since then things have changed, they skyrocketed the price more than 130%. Also they are super inconsistent with pricing, some memebers have been given a rate of 30 a month and others(myself included) have been given a rate of 50 a month. Their hours are also awful now, they keep reducing, how do you call yourself 24 hour fitness but you only open till 10 on weekdays and 8 on weekends+Friday. They also dont restock the paper towel sanitation stations very often as I find them empty alot. Overall the quality of this gym has decreased over the past 6 years and the price has skyrocketed, make it make sense. But hey they basketball court is fun and I enjoy the people that go there!

Source: Google

★ 5

Source: Google

★ 4

This gym is clean, safe, large, and has plenty of amenities. It has plenty of fitness classes that cater to all levels of gym goers including seniors. I feel safe in this gym. The personal trainers are good and I’ve tried Tyler now for a couple of months as my trainer and he really knows how to work with any age and physical limitation. I felt he has transformed my physical fitness level in just less than two months of sessions and always finds interesting ways to keep me leveling up during our sessions.

Source: Google

★ 5

The facility is a bit old but functional. Staff are friendly.

Source: Google

★ 1

Deleting old review and updating. POOR BUSINESS PRACTICE.
I travel a lot for work so I didn't know when my membership was renewing or expiring. I spoke to STEVE one of the managers and he said he doesn't have that information and that charges go out at the beginning of the month, and since it's July, it will go out in August. Canceling my auto renew would also mean terminating my membership then he said. So, I said I will wait and left the country on business. I got back a week later to see that I had been charged. My bank won't dispute it because it's a membership and I didn't cancel it and the gyms won't refund me because it's outside of their grace period. I am moving out of the country at the end of the year and I don't need another year membership. If you do the math, who in their right mind would pay $55/month at this mediocre gym?
DO NOT DO BUSINESS WITH THIS SHODDY GREEDY CORPORATION.

Source: Google

★ 3

24 hours fitness but not opening 24 hours.

Decent equipments.

Source: Google

★ 5

Luv me a new gym trial! And this here 24 Hr Fitness in Fairfax has all the industry’s finest to bust a heavy sweat, cool off in the pool, soak in a hot tub, even sauna and steam room. For me doing my part in The Good Fight, I enjoy blasting the heavy bag! Trust me! It does a body good! #BoxerDreams 💥🥊

Clean and organized, nevertheless this isn’t your usual chrome & glass gym, you will see some serious competitors working out at high intensity — and we all can learn from them — similar to the garage gyms we knew and loved “back when”. Though labeled 24Hours, call it a misnomer. Still, the hours are quite extended, and there are rows of top quality machines, weights, and equipment so you never have to wait to do your best to make a better YOU!

Plenty of free parking, fitness regimes and variety of sports drinks sold at prices not unreasonable, and free, easy to use lockers right near the entrance. The ever-friendly management serves to help you set achievable goals.

See y’all there?! Yeah, get swole, yo! 🏋️‍♀️ 🏊‍♀️ 🚴 🇺🇸

Source: Google

★ 5

Source: Google

★ 1

The manager has attitude when he dealing with my membership cancellation, I tried to explain clearly the reason why i need to do it but he just didn’t care and refused to listen at all. He just interrupt me and repeat his gym policy whatever with his attituded face. English wasn't my first language so i had trouble understanding the policy when I bought the membership and personal trainer session with the manager Steve, I tried to explain to him that I would like to exchange to month to month membership or switch to Falls Church location since it’s near to my place. Also I was a member of 24 hrs with Falls Church location last year then I paused for a few months because of my working relocation. I just trying to resume my gym routine when I get back this area.

Additionally the personal trainer he assigned to me has been busy all the time. She has strict limited availabilities for my schedule and 4 sessions of 4hrs training, which I only did 1.5 hrs for $299. I told her when she asked me if I would like to renew next session with her I specifically told her No, as you know I still got charged $299 because of late cancellation… Then for the second session package she didn’t reply back my message when I texted her to schedule training. However the manager didn’t care at all or tried to help.

I understand the manager is running a business and they have policies, but I don’t believe there’s nothing they can do for customers had troubles when customers really need to cancel membership or make changes. I even reached out headquarter 24hrs, I did complaint email step by step, no response for sure🙂

Source: Google

★ 2

Dirty. Dirty floors. Dirty showers. Bathroom stalls without toilet paper. AC is nominal if any at all in the main gym area. Only saw one college age employee more intent on watching his phone with earbuds than pointing out where the locker room was located. I signed up for a guest pass and the only interaction I had with an employee was to be asked for my license to hold onto!!?? Needless to say, I won't be joining this gym.

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★ 1

Please name it 12 hours gym. It is no longer a 24 hours gym. Complete misleading.

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★ 2

Its not even 24 hrs…. Weights on machines have had missing numbers so you gotta quick maths to find the weight. Half of the cardio equipment doesnt incline, like the machine is broken. Old equipment, they are missing a lot of key machines such as pendulum squats, shoulder lateral machines etc. gym is overly crowded with tik tok kids all times of the day. Sauna is only avail at core hours of the day ( joined co-ed, not in locker room) Only reason to come here is the good price. Equipment, and overall hours make this place booty cheeks

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★ 1

You are hopeless. 24 hs fitness is only a fake name. Come on change your name is missleading and ridiculous

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★ 3

Did a tour of this location and was extremely excited with the condition and amenities of the facility…. But when talking to staff I was made aware that “24hour Fitness” is in fact not even close to 24 hours. This to me was a huge let down and would happily be a member here if they changed their hours back to the advertised 24 hours.

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★ 3

Much cleaner than the falls church location but also has terrible ventilation. It’s like 80F inside. Please turn on the air conditioning or get it repaired.

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★ 5

This is a solid gym for those looking for a straight forward gym experience. I am a former competitive bodybuilder and have tried every kind of gym in the past. I choose to belong to 24 Hour because it's affordable, it has all the necessary equipment (and much more), has 6 squat racks, 2 smith machines, etc. It's a very solid gym at an incredible price.

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★ 1

name it 12 hour fitness at this point

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★ 5

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★ 1

Sauna closes at 745om. You suck “24”hour fitness!

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★ 4

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★ 1

Paper towels are always out
Bathrooms are always dirty
Machines are always under maintenance…
You probably can get your workout in if you go super early…or else it’s gonna be sooo crazy with so many people and not enough equipments /machines

And it’s not really for 24 hours so they should change the name or something

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★ 5

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★ 1

My visit to 24 Hour Fitness in Fairfax for a membership was a complete letdown.
Unfortunately, the customer service experience was disappointing. No one was at the front desk to greet me, and despite waiting for nearly 15 minutes, I received minimal assistance from the manager. The manager (his name is Payam) demonstrated an awful attitude and lack of professionalism. He was aware of my presence but made no effort to assist. When I finally sought information, the response was dismissive, with a casual suggestion to "look around" and a lackluster follow-up when I returned with questions. The disregard for customer concerns and the manager's apparent laziness left me thoroughly unsatisfied with the entire experience. I do not recommend this place to anyone!

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★ 1

Closes early and false advertising! NOT 24 hours!

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★ 1

***Not for the True Fitness Enthusiast***
As a dedicated fitness enthusiast, I found this gym to be more of a commercial establishment rather than a place for serious workouts. The new management, who don’t seem to share the same passion for fitness, have imposed numerous restrictions that have negatively impacted my experience.

The use of chalk is prohibited, deadlifting on the floor is not allowed, and additional restrictions are imposed seemingly at the whim of the new manager, Steve? The removal of office chairs, which gym members used for resting between sets, is another example of the restrictive environment.

The new manager's approach to management is overbearing. He treats members as if they were his children, dictating how we should use the gym. He once told me, “I don’t want my gym floor to be damaged,” due to heavy deadlifting, and warned against scratching the walls by placing weights next to them. It seems he would be better suited to managing a different line of business, not a gym.

In times of economic downturn, cost-cutting measures are understandable. However, reducing operating hours and turning off some lights, resulting in a darker, less motivating environment, is not the solution.

In conclusion, if you’re a serious fitness enthusiast looking for a place to push your limits and work out without unnecessary restrictions, this may not be the gym for you. 😊

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★ 1

Worst management ever

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★ 5

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★ 5

Has 8 squat, racks, and 4 cable, crossover machines, which or more than most gyms I’ve been at. has never gotten so busy that I can’t find the equipment I want to use. Opens at 8 AM on weekends, which is early enough.

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★ 2

super packed. Prices doubled in the last year

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★ 5

I like that 24 is national so I can check in anywhere. The Fairfax, VA, location has an open layout which is ideal. It has everything I need. No problems.

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★ 1

I just dont understand, always changes their hours! Its called 24 hr fitness and they make their hrs shorter and shorter. They are getting busier but wont extend hours.

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★ 3

This would really be 2.5 stars if possible.

Great lifting machines and free weights. Well maintained and kept.

Cardio area is pretty bad especially for treadmills. I’m 250lbs and typically run at 7.0 mph. This is not possible on these treadmills, as the belts will slide forward making it unsafe. Simply they’re very outdated with the cardio. Considering their general consumer this works because they aren’t putting a high output. But it’s disappointing considering the potential of this place.

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★ 4

Honestly, this is a solid gym. I went here for a few years on and off, however there is one main issue causing me to switch gyms.

Crowds... It's packed and good luck finding a bench or squat rack after 5pm.

Staff was friendly enough, and price isn't insane. Relatively clean facilities.

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★ 1

I kindly request training for your employees on the Silversneakers program offered by Medicare insurance companies. My grandfather had a frustrating experience at the 24HR Fitness center, and I believe better employee knowledge about Silversneakers could have resolved the issue.

My grandfather arrived at the 24HR Fitness center at 9 AM to use his Silversneakers benefit. Unfortunately, he was unable to access the facility. I also received a Silversneakers card online and attempted to provide the membership number to the front desk. However, the front desk staff declined to speak on the phone and insisted that the manager, who was unavailable from 9 AM to 10 AM, was needed to resolve the problem.

This all happened on 11/3/2023.

Update: After speaking to my grandfather via person, it turns out that the manager was at the scene but denied to speak on the phone or to help my grandfather out.

What kind of customer service representatives refuse to help someone?

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★ 4

It meets all my expectations, nothing more, nothing less.

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★ 5

Friendly staff, great facility and equipment. The swimming pool, while on the small side does the job. Classes are excellent.

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★ 3

I like the gym but apparently they decide to randomly not be open at 5 AM

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★ 1

I’m not even a member yet and the employees were already rude. I was looking for gyms and 24 was one of my choices but maybe the employees should learn about customer service.

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★ 5

All of the machines work great no complaints whatsoever people and staff very generous and other people that go there are nice and have saved me from death many times.

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★ 1

Stop replying with the same copy paste answer to everyone complaining. It makes you looks 10x worse and u professional Lmfao. You’re guilty of everything they accuse you of you dork

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★ 2

The hours are not ideal. I do not understand why the 24 hour fitness in falls church one is actually 24 hours but this one is not.
This was something I had mentioned but was told at the time it was due to covid.
Going at peak hours M-F (~ 4 PM - 8PM) is almost impossible; There is no machine available, which is why I would like to go at a different time.

Will this ever be addressed?

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★ 1

The men’s changing room and showers stink of clogged plumbing. Made me retch, almost. I bought a yearly membership but used the place about 5 times, there are no refunds. My complaints to the manager fell on deaf years. I complained to the Fairfax County Health Department; they said the pool was under their oversight, not the changing room.

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★ 1

Worst service I’ve ever experienced. When I signed up they told me after you cancel your membership you get 30 days to still come to the gym. I canceled my membership and I asked if I still get the 30 days and they said yes. After 5 days i was told I couldn’t come anymore. When speaking with someone they told me their employee gave me the wrong information. I don’t understand how it’s my problem that they don’t train their staff. He also kept saying “I think” and was never sure about what he was saying. The person I was speaking to was also the same persons that canceled my membership not even a week ago and told me I have 30 days. Mind you he is the so called “manger” and never had an answer for me. He ended up not giving me the 30 days and when I asked to speak to the manager he lied and said that he was the manager. I know he is not because I had this same issue last year and I know who the actual manager is. The whole staff are unprofessional and don’t know what they are doing. They will try to hustle money out of you and will lie through their teeth. DO NOT SIGN UP FOR THIS GYM!

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★ 4

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★ 5

When I signed-up for the gym I was informed by the Manager that this gym is 50,000 square feet of awesomeness, and he is right! After my first day in the gym, I have to concur that he is right. From the Olympic sized swimming pool to the basketball court, I am thoroughly impressed. I've never personally been a member of such an enormous gym like this. I've been to a rec center that has a similar size, but even that rec center had less equipment than they have here. Just the amount of cardio equipment and the number of treadmills alone blew me away. I have typically worked with just 5 - 6 pieces of gym equipment in the past, but I think I will get much more of a gym routine from this gym. At 7am there were already about 50 people in here working out. I hope that I can stay as committed as they are, and I have a feeling that this gym will help me do it.

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★ 1

I’ve been going here for years. They noted over the past few weeks that they were taking steps towards addressing how crowded it is. Today (peak hours) I couldn’t get in on a bench, any barbells or any cable machines. They are clearly not addressing this issue, as I watched them signing on new clients during this. Also not 24 hours as the name implies. Place has a lot of potential but I wouldn’t recommend it unless the location is REALLY convenient. They offer the same experience for $40-$50 that competitors offer for $10-$15.

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★ 2

Should change their name....hasnt been 24 hour fitness since covid started...that's like 3 years now..

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★ 4

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★ 2

Gotta love the privileged people that use this gym. They back their cars in front of the Subway blocking people that go the the restaurant,from actually parking there. Plenty of parking in front of gym in the lot, but no, I'm special and park in front of someone elses business. They seem to love those 3 spaces in front of the business next door. I feel sorry for the owners of the Subway. But every night, 4-6pm, those gym rats need to park there. No shame.

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★ 5

this club is amazing - best value in northern virginia. the sales and service manager, Payam Alaeian-Jahromi keeps this club pristine. he was very helpful when signing up for my membership, highly recommended this club to anyone. very welcoming staff.

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★ 4

Good value for what you pay for. Wish there was more equipment available since it does get very busy after working hours.

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★ 1

The 24 hours fitness is not 24 hours open! How ridiculous!
Milk tea with no tea! 🤣
Thank you Planet Fitness for being there for us!
Willing to change this review when they operate 24 hours again!

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★ 1

이곳은 최근에 상당히 불쾌했습니다.
10월 31일경 이곳에 첫 달 이용료를 크레딧 카드로 결제했는데, 결제가 2번 되어서 환불 요청했지만 한달이 지나도록 처리를 안해주고 또 월 이용료가 결제되는 불쾌한 일이 있어서 주의를 요합니다

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★ 4

Good facility and nice people

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★ 5

This is hands down my favorite gym I have ever been to!!! I have been a member at many different gyms over the years and this one, by far, has the best equipment and environment! They have a great selection of equipment, plenty of space to workout and lots of amenities to offer (pool, spacious studio, classes, etc.) The gym is incredibly well maintained and you will notice the staff, especially the gym manager, going around and cleaning consistently throughout the day. Signing up was a breeze thanks to the gym manager, Steve. I was able to get a great deal on my membership and able to get signed up over the phone in a matter of minutes. I have been loving my workouts at this gym and would highly recommend going to this gym over others in the NOVA area!!!

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★ 1

I took my daughter to the pool this evening, and had a very unpleasant incident.

On the way in, there was a wet tiled area, and she slipped and fell. A female employee came over, and her first words were “where is the wet spot?” She put a sign there, but never bothered to ask about my daughter, which upset me. I said to her that she should have asked how the child is doing, not where the wet pot is, to which she did not reply. I proceeded to the pool.

Then a gentleman came over to me and asked to speak to him. The gentleman accused me of using swear words (which I did not), telling me, I should not treat the employee that way, and insisted that I apologizes to her. I stated I did not use any swear words, and told him to check the security camera to verify. I actually felt humiliated by the way the gentleman accused me.

Then after the swimming was over, I stopped at the front desk to speak to the female employee, and she refused to talk to me. He walked over to the office to talk to the gentleman from the earlier conversation, and this time, him and one other man accused me of mistreating the female employee. He treated me very rudely. Given I was with my daughter the entire time, I walked away and came home, needless to say, pretty upset.

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★ 5

Im from out of town and came in for a trial day. The staff is super nice, there are tons of machines, pool, dance area, basketball court and even a good merchandise area with good prices. I really loved it. I normally hang arounf a gym no more than 60 minutes but was there for 90, thats how good it was!

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★ 5

Plenty of machines, the bathrooms, showers, pool and spa areas are clean. I've tried the Zumba classes and the instructor is great. I also have been doing personal training sessions there for over a year - the PT plans are fair and flexible, the trainers are amazing!
Busiest times are weekdays 5 pm and after. Thursdays aren't too bad, Fridays and the weekend are the quietest. Even during the busy times there are enough machines and benches that you never wait long.

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★ 4

@24hourfitness is good.

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★ 1

Closed so early!

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★ 5

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★ 1

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★ 3

Came here with the 3 day free trial, and was not impressed. The gym, specifically around the benches and dumbbells smelled awful. Like, "floor hadn't been mopped and nothing had been wiped down in months" bad. None of the equipment seems to be well maintained or taken care of. Lifting platforms are all uneven and need replaced, which is incredibly annoying while deadlifting or doing Olympic lifts as the barbell rolls around sideways instead of staying where you put it. Very limited amounts of plates. I spent 15+ minutes each day wandering around trying to find plates to use. Cable area was meh- very low quality attachments, and the cables use some arbitrary weight measurement which is not transferable to any other gym. The base price of $40 per month is absolutely not worth it. *Maybe* if you are interested in the pool/cycling/group classes, but if you just want a gym to lift, this isn't a great option.

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★ 4

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★ 5

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★ 5

This club is one of the cleanest in the company. This sign partially explains why. They have an active cleaning schedule that they follow. The hot tub is sparkling and the lifeguard is friendly. The state of Virginia must require lifeguards at indoor pools. The rest of the company should hire them also as many locations are in need of a serious cleaning. Not this one. Kudos to management here. Return trips have been just as nice.

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★ 5

Good

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★ 3

It's supposed to be 24 hours but it's Not, 5am to 9pm. They need to cleanup more often. Machines are ok.

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★ 2

24 hour fitness that closes at 8pm....

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★ 1

Closes way too early

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★ 5

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★ 5

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★ 2

The gym itself is fine for the most part but they close so early in Fairfax compared to the other locations. Also even earlier on the weekends which is ridiculous. Hopefully they change the hours back soon or at least stay open until midnight for those of us that have to work later

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★ 5

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★ 5

Super feeling’s

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★ 3

They should be extended the more hours for pool service to 9pm

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★ 3

Great facility - nice staff but wish it was open later like most gyms. I understand covid / budget cuts etc but even having it open for an extra hour would probably bring new customers in and keep old ones .

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★ 1

*16 hour fitness 100% price

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★ 5

This is a great gym for $39 per month, $99 sign up fee. I go in the mornings around 6:30am so here's what I like:

- 7 squat racks with good barbells and plates
- Lots of dumbbells and benches
- Just about every piece of equipment you might need
- Lockers where you can set your own code each time you use them so you don't have to carry a combination lock
- Fingerprint check-in
- Friendly staff
- Clean

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★ 1

Impossibly hard to cancel

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★ 5

Took a day pass and the experience was amazing. This gym is better than the one in tysons. I did the weight , the cardio machines and used the basketball court . 5/5

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★ 3

Definitely not the best gym I’ve been to, but not the worst either. Well maintained. Good staff. Pretty good equipment. Primary issue with this location is it is an extremely over-populated gym. Good luck finding any open equipment after normal working hours, and even during working hours the place can be pretty crowded. There will be 3-4+ people surrounding a single bench at times, with nowhere to stand anywhere near their rack of dumbbells. Can turn out to be a waste of time some nights.

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★ 1

This review is not about the staff at 24 hour fitness, this is about lack of training by their corporate and not canceling accounts. When I was using the gym two years ago, I never had an issue with the front desk staff. I just noticed on my Visa Card that the 24 hours fitness center is charging me $49.34 a month for the past two years. I canceled my membership two years ago to try a closer gym to my home. To cancel your membership you have to physically go in to terminate your membership for which I did. The person at the front desk I called now to discuss the charges on my credit card for past two years, was not prepared how to handle my call or request. I encourage everyone reading this review to check your credit card statements and make sure you are still not being charged post cancelation of your account. There are plenty of other gyms in the area that would welcome your business with much superior account management policies and amenities.

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★ 5

Nice awesome affordable gym , I like clean shower 🚿 and so many equipment and helpful staff.

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★ 5

I love this location. It reminds me of the organization I joined 13 years ago. It's clean, things work even have plastic bags in the locker room. Something TX locations did away with years ago. Grateful it's here as I travel for the holidays. The manager here is top of the line. Glad I could visit again.

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★ 5

I love 24 hour fitness..hope they will back to open 24/7

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★ 1

Used to be good. Coming to this location once a week on weekends. These 2 consecutive visits I have been frustrated with the downgrading services. Pool area is scheduled to close 8pm. But 7:35 hottub shutdown while 4 people were in it. Asked the guard and was answered machine is broken, and it has been repeating. Guard said he has headache with machine noise so he wont turn it back on.
Club close at 9pm. But 8:55 all front desk lights are out. Ridiculous. I dont know if there is any manager stationed here at this location but many other things I’ve noticed are going down.

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★ 4

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★ 4

Clean, decent equipment and not too many people. Great staff too.

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★ 4

It's a good gym. I get in, workout, get out and usually don't have to wait for machines. Free weights area a little busier than other areas, as you might expect. Good and attentive staff on most days.

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★ 5

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★ 4

big and nice and good selection of equipment and amenities. expensive though. 50 a month plus fees.

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★ 1

Employees are rude, if you get off the treadmill for 2.5 seconds, they yell at you for not wearing a mask. I had to give one of then the finger on the way out the door.

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★ 4

This is a very clean workout facility that got through the Covid period. The front desk staff and trainers are EXCELLENT and very affable people. I give kudos to Dave Bournazian and Tucker Spence. These guys are amazingly friendly and professional. The gym is very good sized and even has a boxing heavy bag along with every other type of equipment you could want. The only reason thatI cannot give it 5 Stars is because of management. I will have to further my comments at a later post or go directly to corporate. To be continued...

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★ 5

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★ 5

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★ 5

Large in size.. plenty of equipment.

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★ 5

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★ 4

it's pretty good but the only downside I found is that you have to wear mask the entire time which makes sense but it's really unpleasant

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★ 5

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★ 2

Staff is good. Equipment in working order. But fairly lax on getting people to keep masks on or over their noses.

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★ 5

The V c c Sqmm ñ

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★ 5

The Club is very-well maintained. It is sanitized every 90 minutes. They were only allowing you to reserve a time coming into the gym however that may have changed. I LOVE 24hr fitness, been a member even before they built them on the east coast. Its my kind of Gym.

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★ 5

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★ 5

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★ 5

Usually one of the better gyms around. Once you go inside a mask is required at all times. If you see someone not wearing a mask, and you will, tell the staff they will tell them to put it on. If you see something, say something.

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★ 4

Right now you feel like you have the whole space to yourself. Very large gym with studio, good size basketball court. Plenty room to social distance. They clean equipment/machines every hour but best you also clean before and after usage.

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★ 5

Post quarantine opening👍🏻👍🏻

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★ 1

24 hour fitness took 2 months of dues after it had closed. Then they closed the club I went to, Tysons. When I tried to get any money back they gave me a phone number that was answered by someone who said fill out some forms, mail them in and someone in charge of 24hour fitness' bankruptcy will decide. There is a least 1 class action lawsuit out west against 24hour fitness about this type of action. It feels like they stole money just because they had my credit card number. Don't trust this organization

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★ 4

Clean facility and many gym equipment. Wish the wet areas stayed open until midnight instead of 10 pm. Needs a name change since they close at midnight.

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★ 1

This isn't even 24 hrs

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★ 1

It's no longer 24 hour fitness everyone needs to sue them for false advertising. Been a member for a year and since then I've noticed they just don't care all machines are okay but from the 80's the services they provide are a joke. Staff they are okay but are a bunch of airhead's. They don't keep the center clean any more. No more towel service. Wish I could get a refund for all this drama. It's feels like a fitness time capsule nothing ever changes. They need to just close down for good.

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★ 1

Sad... My other half pays for his membership. He works nights and like coming here. I use the pool. Thinking of going back to LA fitness. Sad because this place is so close to us. They need to change the name it is very misleading now.

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★ 1

Very dirty gym with filthy locker rooms. For the price you pay the minimum you would expect is clean locker room and toilet bowel.

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★ 1

I’m very disappointed that 24 hours fitness are cutting down to operating 20h only. They should change their name to (20 hours fitness). Also they should give us reimbursement or lower down the prices to 25$-30$ For the membership, as well the towel service is no more available. I’m pretty sure a lot of members will instead go to LA fitness or Lifetime, since the cost is nearly equivalent with a better service provided. (Act ASAP before you loose all your members)

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★ 1

Filthy locker room, limited hours not 24hrs and even more limited pool hours , they cut towel service, and they continue to charge same $$ as they cut all services....far from the good value once delivered.

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★ 2

Nice equipment but they need to get rid of the plastic bags in the locker rooms. No one else is going to save the planet- it’s up to each one of us.

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★ 1

Super friendly staffs. Clean equipments. Happy I joined.

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★ 5

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★ 5

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★ 5

Been going here for a bit now and I really love it. They have a good mixture of cardio and weights (machines and free). Only downsides are it can get a bit packed so you have to find the best times to go, and the water fountain is never cold/there’s no ice for your water (unless I’m blind and haven’t seen it). The people at the front desk are super friendly, and the manager is a really nice guy who is always happy to chat and help out with anything. Definitely recommend!

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★ 3

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★ 5

It is considered the best quality of 24 hour fitness in this area. The employees are always super nice and smile at you. The equipment is constantly renewing. The locker room is very clean. The pool is clean as well. This place is way much better than the one at seven corner and Tysons.

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★ 2

Discontinuing towel service, poor shower maintenance

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★ 5

Great gym. Large number of machines and racks

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★ 3

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