★ 2

Honestly have never left a review let alone a poor review for any establishment. However after the short time I’ve been attending this OTF location I’ve already decided I will not be returning which is a shame because it is now the closest one to me. When scheduling classes I’ve never had an issue at any other location calling and getting rescheduled for a class later that same day. However at this location they never answer the phone nor do they return voicemails. After following up on this the second time it has happened. Front desk “pulled up” their call log and said they never received any calls/voicemails. Attached is the proof, but beside the point. The way you interact and handle situations like these with customers says a lot. I understand it can be a hassle booking people into a different time slot that same day but that is what reception is there for. If you can’t fit someone in or it’s against policy it’s your job to communicate that appropriately. Maybe this is an issue due to being understaffed or the phones are not working properly, but the 5 times I’ve called not once has the phone been answered or have I received a call back. It should not be the customers sole job to track you guys down. That being said every time I’ve physically come into the studio to fix this they’ve restored the class credit.

Source: Google

★ 5

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★ 1

I’ve been calling and leaving messages at this studio for 2 months now trying to transfer my membership and have not received a single call back. Tried to freeze my account they can't freeze. I have to pay the service I did not get it for month. Please do not go this studio.

Source: Google

★ 5

Really motivating coaches

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★ 5

Best studio!

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★ 5

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★ 5

Orange theory in Columbia Pike is a very great place to workout staff and coaches are very welcoming and everyone working is very positive great vibes at this location

Source: Google

★ 1

My home studio is elsewhere but I showed up at this studio for the first time and had a hard time finding the parking garage. Arrived 6 minutes after class started and was told I can’t attend class. Went in apologetic and explained the situation and was refused. For my first time experience it was extremely negative. Would suggest going to other studios in the area with a more empathetic staff.

Source: Google

★ 5

Source: Google

★ 5

OTF Columbia Pike is the BEST OTF! I'm a founding member and this location is fantastic. Great coaches, great community, and easy (free) parking. The workouts are hard, the coaches are motivating, the members are friendly and welcoming. This is THE OTF you want to join!

Source: Google

★ 5

Great workout every time. Love the music and variety

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★ 5

Great workout every time. Love the music and variety

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★ 5

Great coaches and great workout. Love the space, with windows!

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★ 5

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★ 5

OTF Columbia Pike is great! Coach April knows how to motivate members and keeps us coming back. 5 am class is the best way to start the day.

Source: Google

★ 5

Awesome OT location, great staff!

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★ 5

⭐️ ⭐️ ⭐️ ⭐️
I love this studio! The coaches, staff, and members are so kind and encouraging, and I appreciate that the coaches and staff take the time to know your name. The workouts are great, and there are so many ways to adapt training to meet your needs. ⭐️ ⭐️ ⭐️ ⭐️

Source: Google

★ 5

Best team and people to workout! Plus the playlist are always great.

Source: Google

★ 5

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★ 5

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★ 1

I always tried to avoid the lead trainer April's classes because she can be aggressive and rude to the clients (in my opinion) but today she was a substitute for my preferred trainer Wendy (schedule was not updated). She asked us to report orthopedic issues before starting and I tried to tell her about a leg problem. She interrupted me and started asking if I have worn headphones in the studio. I have before and I know it is against policy for a liability legal reason but I was nicely allowed to skirt that rule for 2.5 years in the pentagon city location. She specifically requested before the workout that we leave our phone/headphones outside so I put my phone and headphones away, but she still needed to confront me about my past indiscretions (having 1 earbud in for 3 classes)... Honestly, if she had even acknowledged that I was asking her about my leg injury, I would not be writing this review. I can go to any major gym and do running, rowing and weights... Why make it uncomfortable for people?

Source: Google

★ 1

Worst OT I’ve tried!! The font desk was incompetent. I have an autonomic dysfunction, so seeing my heart rate and starting in the correct sequence is important. I have a new heart rate monitor, but they told me that the screen doesn’t show me because mine is old technology (but it’s brand new from OT). Plus they told me it was a 2G when it was a 3G run with two groups. I got so sick because I could not see my HR and should not do cardio back to back, which I explained at the from desk. I had to leave without finishing the workout. For most it is okay to not know, but for those of us that are sick and still trying to be mobile, it is very important to know your workouts and technology. To add to it, they put two of us on the same machine for the same sequence (and the class was not full)!

Source: Google

★ 5

Great atmosphere for workouts!

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★ 2

I've called twice and came in to cancel, and they still charge me every month. Their strategy with your payment is a bit shady, refusing to give you costs until you do a free trial. The service is ok: it's mostly pep talking through cardio and light weight workouts, but the health tracking stuff is cool. $119 a month for 3 days a week is a bit steep just for that, though. If you do manage to cancel, it's their policy to still charge you for another 30 days. They make it as difficult as possible to cancel by having you fill out a form that only a supervisor is qualified to send you. The cost and shenanigans isn't worth it; just go to a normal gym.

Update: They agreed to waive the next membership fee as a courtesy and cancel once I emailed them. I am willing to believe losing my form was an honest mistake as everyone I've worked with has been very courteous and they went through staff changes, but OTF corporate's policies are designed to squeeze every dollar out of you like an old tube of toothpaste.

Source: Google

★ 1

Awful at communicating and when you call to lower membership they are awful at following through. They want to charge as much as they can even when you aren’t there. Staff isn’t friendly just straight up “this is this” no grey area at all even when the previous staff didn’t properly communicate. Previous staff told me I can pause any time I wanted for however long and then out if no where policy changed no email to notify nothing. Honestly by far worst orange theory probably why they don’t have staff.

Source: Google

★ 5

Great coaches & staff, a very clean studio and friendly! Love coming to this studio

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★ 5

I have been coming here since they opened. I love OT. Coaches are great, always seeing a familiar face no matter which time slot you come to work out. AND we are suffering the goodness together. Best workout and has strengthened my body way further than I though possible. So NO matter where you are, in whatever city you are in, you go and feel the burn as if you are in your home studio.

Source: Google

★ 5

The coaches and staff really do create a community. Everybody is welcome, whatever fitness level you are at. The coaches have a very positive attitude.

My only critique is that the music in the lobby and the music in the studio can compete with each other which gets to be a bit much for my brain.

Source: Google

★ 5

Your orangetheory studio becomes like your family - a family that wants the best for you and pushes you to be the best version of yourself. 100/5 stars to the staff and coaches at Columbia Pike! This place saved me throughout the pandemic and continues to be a core part of my life. Love OTF!

Source: Google

★ 5

Great gym and workout. Jack is the best.

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★ 5

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★ 5

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★ 5

I LOVE this orange theory!! Tony is amazing and I actually choose my workout days based on when he’s teaching because he’s so positive, motivational, and his music is SO fun that it inspires me to work harder!! The classes also usually aren’t too crowded which is great, and there is a great variety of workouts. I love love love this orange theory and will keep coming and getting stronger!!! I can already feel my confidence, physical strength, and overall mood improving from the few months since I’ve joined. Highly recommend.

Source: Google

★ 5

I absolutely luv Orange Theory’s workouts. This studio is friendly, convenient and the parking is great.

Source: Google

★ 5

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★ 5

I enjoy the variety and love the feeling ohms getting my heart rate up. The technical feedback from the monitirs is very useful and motivating. Work hard, get results!

Source: Google

★ 4

**Update** the manager got back to me after few back and forth emails she agreed on extending the validity of the remaining of my sessions for 6 more months!

Terrible customer service. They have no clue what they’re doing. They told me they have my package (I used only one session) valid until the end of the year because I wasn’t feeling comfortable going back after the lock down. Then I called again in December they told me my package expired in October. Another way to steal our money and take advantage during the pandemic. Please think twice before joining. Good luck finding a better place for your workout!!!

Source: Google

★ 5

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★ 5

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★ 3

A nice and Professional facility with a bunch of ambitious younger sisters.....

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★ 5

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★ 5

Awesome workouts and the staff/trainers are great! Easy parking too which is always a plus 👍🏻

Source: Google

★ 5

Love this Orange Theory! The coaches and staff are very encouraging and helpful on my journey to becoming a healthier me. Schedule is very flexible and allows me to find a good time to workout despite long work hours and my two kiddos!

Source: Google