★ 1

Terrible customer service and communication. I purchased a membership through my health insurance company in partnership with OTF. I received no communication from either party on how to activate my membership, so after 4 days, I went in person to OTF Gainesville. Front desk staff didn’t know how to help me, so a manager later reached out to me asking for the membership code, which I provided. Heard no follow up from OTF. 2 days later I show up for a class and am told I can’t work out until my insurance processes the membership, and would need to pay $28 if I wanted to work out. I can’t remember the last time a merchant has taken such a defiant posture. Keep in mind OTF has a credit card on file and completed waiver form. The correct thing to do would have been to allow me to work out and dock my visit on the back end knowing that I have paid for a membership ( you have my payment info after all). Instead, OTF has taken the position of making this process more difficult for the client and blaming the insurance company. As a result, they will be losing a prospective member. Take your business to a gym that values its members.

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★ 5

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★ 5

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★ 5

I love Orangetheory, the staff and coaches are so friendly, supportive and helpful. The coaches give you options on the exercises also to meet your fitness level. The Gainesville VA studio is the best! It's not just a gym, it's family here🙂

Source: Google

★ 5

Energetic coach and friendly staff. Winning combination for a fun group fitness class!

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★ 5

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★ 5

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★ 5

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★ 5

The atmosphere was amazing as soon as I walked in! The front desk staff made my first time easy from the start. Then Coach Bay was the hype queen keeping you motivated the entire hour with an amazing music playlist! I enjoyed it so much that I signed up for a membership and can't wait to continue working out here!

Source: Google

★ 5

I’ve been coming for 8 months and OTF has completely changed the way I feel about working out. I’ve struggled all my life with sporadic workouts - never able to stick with it. But this gym really keeps me going. I feel so much better about myself. Everyone working here is so friendly and supportive of all members fitness journeys no matter where they are in weight loss, fitness or other goals.

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★ 5

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★ 5

Tiffany is amazing and such a personable coach! She pushes everyone to be and do our best!!

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★ 5

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★ 5

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★ 5

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★ 5

I just started it 2 weeks ago and can’t wait for next class. Everyone is so kind, friendly and welcoming.

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★ 5

The instructors are highly professional and effective. They have time for everyone. I recommend Orangetheory Fitness to anyone who wants to stay healthy.

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★ 4

Tried the one day pass. It was good but it wasnt for me. Too fast paced but its good for consistency and for those with an open schedule

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★ 5

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★ 5

I had the pleasure of having Coach Stephen at the Gainesville location and let me tell you I left there with jelly legs...🤣🤣 but it was one of best workouts I've had in a long time!!! I really needed that. I'll be purchasing some classes once I work a few things out but the whole experience from booking the class with Michelle to walking in the door talking to I think her name was Kelly (I'm so sorry if it isn't) to coach Stephen even to the follow up phone call/text, the orangetheory fitness experience is something everyone needs!!! And that's on period!!!

Source: Google

★ 1

Be aware ! They insist on getting your credit card information prior taking free class nd and you will be charged. .

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★ 5

Great accountability- just the ticket but not too serious! Friendly and fun.

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★ 5

Coach led invigorating workouts. Highly recommend trying a free class.

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★ 5

Great coaches, challenging workouts, fantastic atmosphere!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Rude and poor communication! Only eager to collect money! Became injured could not take the classes they only showed interest in charging my account.

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★ 5

I’ve only gone once so far but I enjoyed it. I haven’t worked out in a long time and Orangetheory was the right fit. I was able to go at my own pace and not feel like I was behind everyone else. I took my class with coach Stephen; he did a great job correcting my form when I was struggling. Overall, I would recommend this to anyone, even if you’re a beginner. I plan on signing up for a membership.

Source: Google

★ 5

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★ 5

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★ 5

I am getting visible and physical results. The variety keeps the workouts from becoming monotonous. The trainers have great energy and motivate me to work hard. Management seeks to ensure I am getting the most out of my membership.

Source: Google

★ 1

They are so very happy to get you signed up, but not clear on their month to month cancellation policy. The manager Leanne accused me of lying when I have called and emailed the club to cancel my membership. Completely disgusted by their lack common decency and sense. I haven't used the club since June when I got injured cancelled in June. They told me I have to pay for July .. I said fine I won’t argue and then charged me for August called to get to refunded Leanne club manager tells me I didn’t cancel my membership. Yet I have an email stating I wanted it cancelled. What I thought might be a better fitness club all around wasn’t and Leanne proved that OTF is just shady and will call a customer a liar rather than take responsibility of their mistakes. What a disgrace!

Source: Google

★ 2

Absolutely, agree with with the post below, the charging of extra month when you cancel but they don’t tell you that when you go in to sign up for classes ended up losing my last free month, wasted a lot of money.

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★ 5

Orangetheory Fitness is excellent! The workouts are great and the coaches are fantastic!

Source: Google

★ 2

It was good in the beginning.
I started with a pack of classes, the moved month to month because of a 3month 4th month free promotion with the intention to stop after that because I knew my body would get used to it. I specifically asked in the beginning, when should I quit “in 4th month so you get that promotion”.
Fast forward to the 4th month, my body is getting used to it, and I’m getting bored. I request to cancel, and I am informed that all month to month requests a 30 day cancellation and I would need to pay for another month fee, which of course I would be able to continue to use.
I knew my body would get used to the OTF routine, and I had planned accordingly, now the fine print comes out trying to force me to pay for another month.
I was a happy OTF promoter, up until that point, why force someone into paying for services they don’t want anymore. That’s how you leave a sour lemon taste in their mouth. I will no longer actively promote OFT.

Source: Google

★ 5

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★ 5

I don’t think I could work out anywhere else after going to OTF. Love the workouts, the coaches and the front desk staff.

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★ 5

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★ 5

Classes are excellent. Love the variety of the classes.

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★ 5

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★ 4

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★ 1

Honestly the worst gym I've ever attended. The Staff is rude and unprofessional.

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★ 5

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★ 5

The coaches there are amazing and so encouraging! I absolutely love the staff that works there! I’ve had such a great experience and I feel a lot different And healthier! I’ve noticed differences and feel better!!

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★ 5

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★ 5

I love the trainers, Alex especially. It is a joy to come back and see her and the OT people. I love Alex's music variety and the energy she gives to the class. Also, I was gaining weight at home. A in person workout is SO much better.

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★ 5

Excellent workout with real results. Great studio atmosphere - welcoming and rewarding! Coaches are all super fit, motivating and professional while being friendly and fun! Highly recommend OTF Gainesville.

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★ 5

Very inviting place with friendly members. The facility or studio is extremely clean. The entire staff is friendly and helpful. Wonderful coaches.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Coach Stephen has great energy. Love his playlist.

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★ 5

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★ 5

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★ 5

I went from 185 to 140. I credit Orangetheory for 60% and food tracking/logging the remaining 40%. What else can I say? Gym didn’t work, never would do the treadmill other than walking. The coaches and the others like me combined is what motivates me to push myself. If the guy or girl next to me can do so can I.

Source: Google

★ 5

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★ 5

Best place for a challenging workout, where no two workouts are ever the same, with great coaches. The science behind the workouts is amazing and each workout is motivating.

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★ 4

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★ 5

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★ 5

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★ 5

Awesome workout! Very upbeat! The coaches are awesome and they motivate you. I also like the fact that my heart rate is monitored from start to finish of work-out. I will definitely go again.

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★ 5

I like how the workouts are never the same - it switches up daily and the upbeat, positive atmosphere. The engagement of coaches and their willingness to help you perfect your form. How everyone is at various stages of fitness levels, yet the workouts are for EVERYONE. I LOVE how I feel after and the sense of accomplishment.

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★ 5

This is a great gym - the workout & coaches are fantastic. I am so glad I finally tried it!

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★ 5

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★ 5

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★ 5

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★ 5

Great workouts, fun coaches. Highly recommend!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love the workouts and the coaches keep you motivated!

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★ 5

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★ 5

Fantastic workout where you will see results! Love the variety of workouts (never the same one twice), ability to work at my own pace, and challenging myself both mentally and physically!

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★ 5

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★ 5

Orangetheory Workout program just works. It fits my schedule and provides a great atmosphere. The classs are tough as CrossFit but not hard on your body like CrossFit!! So basically the same workout type but minmum negative impact on your body to keep you going!

Source: Google

★ 5

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★ 5

I have never been here but it seems that Google wants me to review this place. It has been appearing at the top of my places I been for quite some time. I have not been to any exercise establishment and several years one look at me and you would confirm that. I assume this establishment has a lot of exercise equipment and is open 24 hours. Check it out and write a better review than this one.

Source: Google

★ 5

The gym was clean, new, the facilities were great, the equipment was great, the customer service was excellent, the music was upbeat, the trainer did a wonderful job, and I liked the intensity of the workout, but also that I could modify it to challenge myself and/or take a breather as I saw fit. Would definitely come again!

Source: Google

★ 5

Best workout you will ever get!

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★ 5

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★ 5

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★ 5

THE BEST gym I have ever been to. I'm not going to lie, I was skeptical at first because of the membership price but after my free-trial workout, I never looked back. When I walk in, I always feel welcome. The coaches encourage and challenge the group throughout the entire workout but not in a drill sergeant way. Each and every workout pushes me and I leave feeling like I accomplished something. I would recommend this gym to everyone. JOIN OTF!

Source: Google

★ 5

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★ 5

I have been to many gyms over the years, and have even taught at several. This workout is different. Every day is different, most are intense, but not enough to where you want to quit. The coaches make you want to come back for more. They truly are the magic in the workouts. They push you, they encourage you, and on many occasions are working out right next to you during their off time. That says a lot. You will sweat, probably curse, and maybe feel like you want to stop...but the music, the coaches, and everyone working out alongside you will keep you going. Best investment ever.

Source: Google

★ 5

Great studio, infectiously enthusiastic and helpful staff. Makes doing these tough workouts easier. The workout is challenging to a degree that I find will help me reach my goals. Like anything else you’ll need to put your time into it, but they do make it much more interesting than working out by yourself. Will be back for sure to keep at it!

Source: Google

★ 5

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★ 5

I think everyone should be doing OTF! It’s the best workout I’ve ever done!

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★ 5

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★ 5

I love Orangetheory and have been to studios all over the country. I am visiting the area for the summer and have been coming to this studio since the beginning of June. The coaches are all wonderful and I’m a huge fan of the playlists they use! Music makes a huge difference when working out, so I definitely appreciate their taste. Orangetheory pushes you mentally and physically, and is like having a personal trainer! Definitely recommend.

Source: Google

★ 5

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★ 5

Motivated, knowledgable coaches push you to do your best, but also offer alternatives to account for physical limitations. The fast-paced, varied workout targets various muscle groups during different sessions, ensuring a full-body regimen without getting dull or repetitive.

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★ 5

Just what I needed to get back in shape!

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★ 5

Great place to workout. Music is great!! Workouts have me soaked in sweat when I'm done!!

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★ 5

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★ 5

Very motivating workout with a high level of professionalism from the trainers. Interval training really works!

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★ 5

You go hard for an hour and you are done...done!!!

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★ 5

I love how it’s helping me push myself more than I could ever do on my own. It actually feels good that my body is aching from head to toe from the right amount of workout knowing I’ll see result in no time.

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★ 5

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★ 5

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★ 5

It challenges me in ways that I wouldn’t normally challenge myself if I was working out in my own. It pushes me to work harder each time, which has made me faster and stronger. The coaches are great, motivating, high energy people. The music is always fun to workout to

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★ 5

The Orange theory fitness team is like family to me and I can't imagine working out at any other place!

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★ 5

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★ 5

I am not one for group fitness classes but I really enjoyed Orangetheory Fitness. The instructor was great at motivating everyone there and his music selection was on point! I enjoyed the circuit, HIIT-style training and the board used to monitor your zone encouraged me to push myself.

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★ 5

Challenging and rewarding. I like how you can monitor your progress, the instructors and the music!

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★ 5

I love orangetheory fitness of Gainesville. The trainers are amazing, and the workouts are actually fun! I have never stuck with a workout plan/gym for this long!

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★ 5

The facility is big and the staff is friendly.

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★ 5

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★ 5

The best environment / workout structure if you're serious about achieving your goals. The trainers are wonderful and most importantly... it works!!!!

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★ 5

Love this workout! Great coaches, lots of variety, and done in an hour every time.

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★ 5

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★ 5

Loved that everyone made me feel very welcome. Alex really took her time to make sure I understood the workout and had good form. Great group workout, while pushing yourself.

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★ 5

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★ 5

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★ 1

Good work out....bad management

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love all the coaches and the all the staff are very attentive. I'm so happy to be a part of the OTF family!!!

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★ 5

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★ 5

I love Everything about OTF! So much is accomplished in just under an hour! All of the Coaches are full of energy, enthusiasm, knowledge and encouragement. The Music is good (most of the time!). Staff is friendly and helpful. The clientele/atmosphere is friendly and yet some times competitive - all this - with zero judgement! I love to hate it as often as I can in a week! Always happy to have made it through another class. It is a terrific jump start for me each morning! The rest of the day is filled with energy and a sense of accomplishment! After MANY health issues, surgeries and radiation, OTF has been my saving grace! If I can do it - YOU CAN TOO!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place, great trainers, great workouts! Five stars for sure!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Do not give them your credit card for the free classes, they keep billing your for classes you did not take..Gave them my credit information, they said it was company policy to keep it on file , did the free class and never return but this is the second month that they billed me.. put a stop with my bank and somehow they keep on billing me.. this company are crooks

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

10 of 10. Great staff, great facility, great focus, great pace.

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★ 5

Awesome class!!

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★ 5

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★ 5

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★ 5

steady, intense, no where to hide!

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★ 5

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★ 5

Great music, great workout, great trainers!

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★ 5

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★ 5

Orange Theory is an amazing workout for any fitness level. It is never the same workout twice!

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★ 5

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★ 5

Great fitness gym! Really motivated me to get in better shape. Workouts were the perfect difficulty and the staff were like family. The only negative to this gym is the price.

Source: Google