★ 5

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★ 1

I visited this OrangeTheory location while traveling and, unfortunately, did not receive the level of customer service I have come to associate with the brand. From the moment I arrived, the atmosphere felt unwelcoming and lacked the professionalism I expected. Disappointed by the initial interaction, I chose to forgo my scheduled session.

While I appreciate the overall mission of OrangeTheory, I will not be returning to this particular facility during future visits to the area.

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★ 1

They won’t admit you when it’s 30 seconds late even you drive 20 minutes for it and out of state visitor. Very unpleasant experience.

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★ 5

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★ 5

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★ 1

Should stop playing kanye west unless this orange theory too does not condemn antisemitism and take it seriously

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★ 5

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★ 5

I went on Tuesday 2/25 and I had a really good experience. This was my first time, and although im not new to the gym it was my first time in an environment like this. I really enjoyed my coach Ellie and the girl (I believe her name was Lexi) were both very friendly and informative. The class goes by fast paced and keeps you motivated. I enjoyed myself and can’t wait for my next class, thanks again.

Source: Google

★ 5

Do give Orange Theory a try! No matter your fitness level, I think you might surprise yourself!

I joined Orange Theory about six months ago. A "freaky fit" friend of mine recommended it to me. I was a bit worried because I am NOT "freaky fit".

Because each workout intensity is driven by YOUR personal heart rate level (you use a hear rate monitor), your workout is individualized. So, that college athlete two years out of school and that grandma can workout side by side. I won't tell you which one I am...

The coaches are so supportive and knowledgeable. Mike always catches me whenever I'm doing an exercise incorrectly. And, he says it in the most adorable southern way. Chaney is amazing at suggesting strategies to meet my goal- to run again one day. Kris is SO encouraging and realistic with her constant words of advice. Kris even mailed me a beautifully hand written note of encouragement this week. All the coaches are GREAT!

If you like data, you are going to love the info that Orange Theory shares with you over the app. The data makes it easy to see your incremental improvement. I like to look at it at night to stay motivated.

Best of luck and hope to see you in class!

Source: Google

★ 5

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★ 5

I signed up for a class during the weekend when I was visiting Richmond. Mike was the instructor for the day. I loved the class - it was full of energy. The instructor was correcting the form of the attendees, which felt great.

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★ 5

I love the trainers especially Mike and Katie! They are energetic and fun and the workouts are challenging and I love how they change each day!

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★ 5

It is everything that I’m passionate about; Running, Strength Training and Rowing. 60 or 90 min. to greater health each day. You will definitely Feel the After Burn many hours later. It’s a love affair of Fitness. Great Instructors and Members too. Find your today.

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★ 5

This place has been such a crucial role in my fitness journey!

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★ 5

Moving,moving, moving. The energy the coaches bring to each class keeps it fun and challenging. And the play lists are pretty good too!

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★ 5

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★ 5

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★ 5

Just renewed my membership to Orange Theory. The staff is amazingly nice. Mike and Kristy are just the best. Kristy is really good at recognizing when I need modifications to exercise. Mike is so motivating. I can’t afford a personal trainer but the level of support I get from all the trainers makes me feel like I have a personal trainer. I have had membership with Crunch Fitness and Row, Orange Theory is by far the best when it comes to caring about their members.

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★ 5

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★ 5

Incredible facility with amazing staff. They make you feel so, so welcome, the front office staff as well as the coaches. It was a wonderful group of people attending the class as well, it feels like they’ve developed quite a community. I was nervous going in, but I can’t wait to go back and am so excited for my membership.

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★ 5

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★ 2

I was visiting from out of state. I was pretty disappointed in my experience here. I’ve done cross regional classes across multiple states and have completed over 700 Orangetheory classes. I don’t mind when practices are different when they don’t impact my workout. It was disappointing to do Catch Me If You Can without tread cards and hard to plan when the coach would only call out checkpoints more than halfway through the time. On my third workout, I was holding on to the handrail on the tread as I have bad knees that can impact my balance. The coach told me I couldn’t do it even when I said I wasn’t comfortable. Now let’s ignore that they didn’t care about actual safety issues like the five separate people who jumped the rails throughout class. Let’s ignore that my form was good (as OTF coaches have worked with me on it). So much for listening for individual needs or orthopedic issues. Instead just cut me off.

Source: Google

★ 5

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★ 5

Although I've only taken two lessons with Mike so far, he's been excellent. Today, I workout for the third time with a different trainer. I appreciate how other members open up to you about their experiences so you don't feel alone. The staff is fantastic, and the front desk ladies are helpful. If you have difficulties; they support you and don't abandon you. The workouts are great a little challenging for a fluffy person like myself thats been living a sedentary lifestyle but manageable .The TRX straps are uncomfortable for me, but I'm sure I'll get used to them eventually. I wish there was a lesson simply to learn how to use them properly.Because the trainer has many other members to help therefore can't be with you literally every minute lol, it particularly stood out to me when the other members took the time to assist you when you were having trouble, despite the fact that they needed to finish their workouts and bring their stats up.I look forward to becoming one of them in the future. Update: 2G and strength classes are awesome. Book with Sydney she is wonderful, I wish she had more classes she is so chill & serious at the same time.

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★ 5

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★ 5

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★ 5

Great workout

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★ 5

Amazing studio, staff, and atmosphere! The coaches have great playlists to (safely) push your limits and get stronger. The challenges are/can be a really fun and cool way to track your fitness journey (e.g. 1 mile benchmark, Everest, and Capture the Flag). Highly recommend classes as a way to get moving and be around people striving to improve their physical fitness😊

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★ 5

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★ 5

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★ 1

This place has unethical business practices. They have hidden fees and apparently make you sign something that says they will charge you for one more month after you cancel. And they harass you with phone calls.

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★ 5

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★ 5

I started going to Orange Theory because I need to push my workouts and got just that! I love the variety of workouts and energy from the trainers.

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★ 5

I love it all! OTF is a game changer for your body and mind! It challenges you and takes you to places you didn’t know you could go. My fitness level has increased tremendously since I became a member. The studio has provide both me and my husband with more life, more friends, and more family! I highly recommend for all fitness levels. You will love the positive energy, dynamic classes, inspiring coaches, and camaraderie! Go talk to the awesome Glenside staff they are very welcoming and helpful. You won’t regret it!

Source: Google

★ 5

Great gym! The coaches are super motivational and will work with you regarding your level of fitness. I went to a different OTF to begin with as I lived in a different area, and the culture of the gym here is much more welcoming and friendly! I appreciate the level of engagement from the coaches - Mike, Katie, Chaney and Lena are awesome as all are the other coaches here. The class availability is great for someone like me who has a very erratic work schedule. I'm able to easily catch a 5am class or a 7pm class during the week without issue. I used to be an athlete all the way past college, then started my professional career and had to put that on the back burner but missed the high intensity workouts. OTF is my perfect fix!

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★ 5

The variety keeps it interesting and it's always a good, consistent all-around workout.

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★ 5

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★ 5

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★ 5

Mike is my favorite coach, he plays the best music, and genuinely had fun with the job.

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★ 5

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★ 5

I have had the best experience. I started very out of shape and have been able to gradually increase my fitness levels at my own pace (even though all the work outs are tough!). I am feeling so much stronger and can see the results physically and mentally!

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★ 5

Clean studio and friendly staff. The coaches are all very good.

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★ 5

The workouts are for every level of fitness and challenge you to meet your own personal fitness goals. I love how the coaches empower you during the workouts by cheering you on and making sure you are performing the moves properly. The music is upbeat and the front desk staff are cheerful as well as accommodating. I highly recommend joining the OTF family!

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★ 5

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★ 5

OTF Glenside is a welcoming community with a motivational coaching team who are very knowledgeable. I enjoy that it is a different work out and focus each day.

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★ 5

I didn't know what to expect but get yo protein shake on and get ready to workout I love the burn.

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★ 1

HIDDEN FEES and TERRIBLE CUSTOMER SERVICE. It’s about $170 for an unlimited membership. On top that, they charge you $12 anytime you cant make it to a class that you signed up for or if you leave a class early! How absurd is that!? So should something come up and you don’t cancel the class greater than 8 hours in advance or if you have to leave the class early, these lovely people will charge you $12 on top the already extremely expensive membership. And just know that not all OTFs do this. This is just this management team. They choose to charge you extra because they couldn’t care less about you and are just here to steal a little extra money when they can. They are uncaring, greedy, people. So unless you have a very predictable schedule/life or don’t mind donating $12 the owners of this franchise, don’t sign up.

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★ 5

If you haven't tried Orangetheory, it is a MUST! You have got to try the location in Richmond-Glenside! The staff and the coaches are absolutely AMAZING!!! Top notch customer service and top notch coaching! You can't get better than this!

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★ 5

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★ 5

OrangeTheory Fitness is the best group fitness class I’ve taken in years! I love the technology of everything, the equipment is top notch, and although it’s group fitness, your only competition is yourself! The front desk is super knowledgeable and helpful and the trainers are great. Would highly recommend!

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★ 5

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★ 5

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★ 1

CASH GRAB.

It’s a good workout but WAY over priced.

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★ 5

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★ 5

i love having my heart rate displayed on the big monitor to make sure i’m not cheating myself. I think having instant feedback is key to improving any skill!

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★ 5

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★ 4

I have been going to orange theory for more than 6 months now . I think it's best for someone who is looking for guided work out and wants to burn 500-700 calories per session.I don't want to invest time in figuring out exercises and hitting gym on my own. At orange theory there are 3 types of workout in ever session - running,rowing and strength training. Every day is different with different types of exercises and pattern. Though their Pricing is in line with similar workout studios still i find it little steep at 170 for a month with unlimited classes. On an average 4 classes a week works out well.

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★ 5

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★ 5

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★ 5

OTF Glenside is the best! It’s always clean, the staff is so nice, and the coaches are always encouraging! Shout out to Coach Mike and Coach Alex - y’all are such bright spots each night I come in!!!

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★ 5

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★ 5

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★ 5

The workout is always tough but I can do it at my own pace and the coaches are great. I love that workouts are different everyday. I always burn a ton of calories and feel it in my muscles for a few days. Classes are an hour but it never feels that long!

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★ 5

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★ 3

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★ 1

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★ 5

I’ve been going to OTF for over 3 months and I love the work outs and the staff. The gym is clean and the staff is very helpful.

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★ 5

Love the classes and the coaches here, every experience is a good one!

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★ 5

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★ 5

The Orangetheory Fitness system is a great way for me to improve my fitness in a relatively short workout. The intensity of the workout and the biofeedback from the heart rate monitor allow you to know how hard to push yourself to get the results you want. The studio has great energy and I feel very motivated by both the coach and the other members. I definitely recommend Orangetheory Fitness to anyone who is serious about improving their fitness.

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★ 5

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★ 5

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★ 1

By far, the WORST customer service I have EVER experienced in any industry. The Gold’s Gym where you pay $10 a month is much more customer friendly and accommodating than this gym. This gym is not accommodating to clients’ needs for personal safety purposes, for example, some staff members have easily shifted me around to accommodate starting positions (requesting floor usually bc I am trying to avoid injuries so I can warm up and stretch on floor before getting into extreme workouts, I never ask for rower or treadmill always the floor), additionally, I paid for their body scan which clearly tells me to start on the floor for workouts as well. But lately staff members are just extremely difficult and refuse to even TRY to accommodate. I understand OT has a high volume of clients and are probably doing fine financially, so my business likely does not matter in the grand scheme of things, but truly some of the most atrocious customer service and unaccommodating folks I have ever experienced in ANY service industry. It really is sad bc the coaches are all great; front desk staff, not so much.

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★ 5

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★ 1

I was running FOUR minutes behind my first gym visit - arriving 26 minutes ahead of my first class instead of 30 minutes. They called me exactly at 10:35 and told me I couldn't come. First time out in public and working out after the pandemic, I arranged childcare, and drove all the way over. What a horrible experience, I was SO excited to start a new chapter with them.

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★ 1

They have unethical sales practice. I singed up for a free class to try out their services. They ask you for your credit card. After the class they told me I have to pay 28 dollars if I don't pay for 99 dollars package. They forced me to sign up and since already having my billing info I had no choice. In addition, they were rude and very unprofessional. Do not trust them with the billing. I have been to many OT places but this has the worst management.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I travel and have visited many OT gyms that have been wonderful. This gym is not. The front desk is rude and not helpful or friendly. You do not get to pick where you start class unless you are a regular or are friends with someone working. It does not matter when you arrive but who you know. When I arrived early asked about starting on a treadmill, I was told those spots are being held. I tried to understand and was met with rude and childish behavior. After I went into the class, because yes she would still not allow me to start where I would like, because she needed to hold that spot in case someone showed up. Which never happened and that stationed remained empty. When I tried to contact a manager to better understand the policies for my next visit, I was ignored and did not receive any response. Do better OT Richmond.

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★ 5

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★ 5

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★ 5

I love orange theory! Katie also rocks as a head trainer and I’m confident Orange Theory will continue to rock with her! Highly recommended for anyone interested in anything from weight loss, fitness and dealing with anxiety or depression. Whatever your level is they work with you and make you feel welcomed.

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★ 5

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★ 1

First off, let me say that it’s almost impossible to get a class….for the more popular times you literally have to monitor when the classes become available on the app, a month out, or you’ll be on the waitlist (and that can become full and you won't be able to sign up for the waitlist either). It’s impossible to “sign-up” for a class within a week of when you’d like to work out. My buddy suggested waking up at midnight to see if any classes open up for the next morning as sometimes people fall off the waitlist late the night before. Secondly, I didn’t sign-up for a “free class” as it was kind of a pain to do online and mainly because I wanted to give the place a real shot. I signed up for the 10 class pass (or whatever they call it) to work out with different instructors and during different times. I asked a friend who I was going with what his first class check-in experience was like and he said all he had to do on day one was to sign a waiver…the whole process took less than a minute so I thought 15 minutes would give me plenty of time. I also didn’t receive any indication (notification on the app or phone call) from OTF that said I needed to arrive any earlier. After my 2 weeks passed (waiting for a class to become available), I walk into my first class and the instructor (or whoever works behind the counter) said that I was 15 minutes late and needed to arrive 30 minutes early so that I could complete paperwork and take a tour of the facility (which you can see from the lobby. It consists of treadmills, rowing machines…normal workout stuff). There was no way around it, she refused to let me work out. We couldn’t find a solution…she just kept saying its corporate policy. We couldn’t complete the paperwork before class and take a tour of the facility later or we couldn’t somehow accomplish all the monumental tasks in less than 15 minutes. And it’s not like the workout facility was empty, they had another class going so the tour wouldn’t have been any different 30 minutes or 15 minutes prior to (or after) my class. So in summary, I paid $200, waited two weeks to get into a class due to the waitlist, and then was turned away to a class I paid for because I arrived 15 minutes early instead of 30 even though I never received any indication from OTF that (30 minute) early arrival was a requirement and my friend (who went to the same location) went through the first day process in less than a minute. The place isn’t worth the several hundred dollar hassle.

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★ 5

Always a great challenging and invigorating workout! The coaches are amazing! They are very helpful and fun! The technology let’s you see how many calories you’re burning and your heart rate as you workout!!

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★ 5

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★ 1

Completely a mess to try to workout at this OTF. Showed up 37 seconds past the “five minute” mark and got turned away. This was after already trying to workout at a previous session. Members here hoard classes so it’s impossible to plan a trip on a short minute notice. The excuse was the “policy” but I’ve seen the policies overlooked for members at other locations who are buddy buddy with the staff. This goes for not charging for monitors like they’re supposed to.

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★ 1

Completely a mess to try to workout at this OTF. Members here hoard classes so it’s impossible to plan a trip on a short minute notice.

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★ 5

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★ 5

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★ 2

Not that great place to be there

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★ 2

Staff is pretty rude in this franchise

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★ 5

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★ 5

I LOVE EVERYTHING ABOUT THIS PLACE! From the amazing trainer who is looking out for me and making sure I'm doing my best, to the fact that we each get our own area so we can just focus on our own goals etc.with out any distractions from people. Everyone also takes it more serious than any other gym I have ever been too! This is literally exactly what I've been looking for and I am so excited to see how the next two months are going to be and my results! :))))) Trust me people, the price is totally worth it and it's no contract! I was paying more every two weeks at other places and they don't compare to this place!

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★ 5

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★ 5

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★ 5

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★ 5

Great workout that goes by super fast! Working all parts of my body efficiently!

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★ 5

The staff and coaches at OTF Glenside are the best! I love that the workouts are different everyday and always present a new challenge. Prior to OTF, I had never been very interested in group exercise classes and preferred to workout on my own. However, the efficiency of the 1 hour endurance, strength, & power workouts at OTF have allowed me to reach a new level of overall fitness, while logging fewer hours at the gym.The 1 hour workouts make it easier to fit exercise into a busy schedule. I would recommend OTF to people of all fitness levels. No matter where you are in your fitness journey, OTF can help you accomplish your goals. My wife and I love being a part of the OTF community!

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★ 5

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★ 5

Lost 70 pounds since March 12. This place has changed my life.

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★ 5

I love that every workout is different, but especially that the coaches acknowledge you by name and motivate you individually. It really encourages me and pushes me to work harder. The workouts are fantastic, but the coaches and staff are what make Orange Theory THE BEST!!! I've never felt more inspired and excited to work out!

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★ 5

Terrific experience. Coach and staff are terrific, equipment is top of the line, and the workouts are well-structured.

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★ 5

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★ 5

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★ 5

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★ 5

I love the music, the challenge, the people, the coaches, you name it. If I could bleed orange I would. Doesn't hurt that my studio's staff is amazing and so happy when I walk through the door. My mood is instantly better post workout.

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★ 5

I love it all! The OT workouts are the most motivating workouts I’ve ever done. The results are beyond rewarding, (both physically and mentally). I’ve had two kids in the last three years, gained a bunch of weight, and had really pushed fitness to the bottom of my priorities, (when fitness used to be at the very top for many years). It was like I had lost a part of myself. I originally joined to lose my baby weight but OT has evolved into my passion. Many of my friends became members and we’ve had a blast working out together. My husband is now a member and loves it too. It’s part of our daily routine, (who’s got the kids? who’s going to class today? Where’s the sitter?) We are super busy parents of two young kids but we are all about that fitness life! Thanks to the abundance of OT classes available we can make it work with our schedules. The coaches are amazing and work hard to ensure you get personal attention and motivation. I’ve done many fitness programs and gym memberships over the years but none of them hold a candle to OT! Thank you OT for transforming me back to me! #loveotf #liveallout

Source: Google

★ 5

The 2 times I have been there, the workouts were taken to the extreme. If you have never worked out or not worked out in awhile and just getting back into it, you will feel sore after a day or 2. I like how they make the workouts good.

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★ 5

Personable front desk and training staff. Diversity of workouts keeps things interesting. Ability to set PRs in class is a nice perk. Really appreciate everything about it. Even when I travel, I look to see if they have an OTF location nearby to set a workout.

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★ 5

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★ 5

Great instructors, well run!

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★ 5

Orangetheory Glenside is the BEST work out I have ever done. The instructors are incredibly knowledgeable, super motivating, and really make it fun. I love that the workout is different every day, so you never get in a rut. I highly recommend OTF Glenside!

Source: Google

★ 5

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★ 5

Orangetheory Fitness (or OTF) is not for the faint of heart. Classes are intense but exhilarating. The coaches are all very, very knowledgeable, so you get a workout knowing that someone is making sure you have the proper form. There can be a wait list for some classes (e.g. 7am or 5:30pm), but it's extremely rare I can't get into a class. Yes, you have to cancel with at least eight hours' notice, but that seems fair if you're running a business that's reliant on people showing up. I have tried just about every fitness group/gym in the Richmond area, and I can't praise this program or place enough. Thank you for getting me back to health!

Source: Google

★ 5

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★ 5

Love the Glenside OTF team! I've been attending 4 classes/ week for the 4+ months, and I can honestly say that I'm never board with a workout. All the coaches have their unique personalities (which also helps to keep the workouts fresh) but the one thing they have in common is that they each do a great job of keeping the class as a whole and each individual motivated to do their best. As someone that started at OrangeTheory while I was in the worst shape of my life, I never felt the intimidation that can come to people joining a new gym. Coaches and other members alike all made me feel 100% comfortable with doing my personal best. Their out of the gym socials and other monthly events help you also make personal connections with the coaches and other members. Keep up the great work!

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★ 5

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★ 2

I saw an ad on Instagram to try a class out for free (like many of the other fitness centers out there i.e, title boxing, f45, youfit, etc.) I booked a class over the phone and before the conversation ended she stated that she needed my credit card information to hold my spot. ??? I find this quite odd to require of a person who is simply trying out a free class. None of the other locations that offer trials/free classes do that. Needless to say, I was unwilling to provide that information over the phone and thus was unable to try the gym out.

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★ 5

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★ 5

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★ 3

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★ 5

I absolutely love Orangetheory. I've been going to the Glenside location for 6 months now and I have nothing bad to say about it. The front staff is great and always help me out when I need to get into classes last minute or get on the waitlist if a class is full. The trainers are amazing and very attentive. They correct form and give modifications when needed, and they always have high energy and a positive attitude to keep me motivated throughout the workout.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place to work out. Good people

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★ 5

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★ 1

There is a waitlist for just about every class if you don’t sign up a week in advanced. You are not notified if you get off the waitlist either. The screen was down during my workout today also, so I couldn’t get any of my results. Some of the treadmills have been broken, so at least one person if forced to go on a bike instead. If you want to cancel it must be 8 hours in advanced, so if you get random migraines like me..good luck with that! Good workouts (when you actual get in a class), but the signing up/canceling classes is awful.

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★ 5

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★ 5

I like it all. The vibe. The tunes. The fitness progression.

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★ 5

I was a division I athlete. I’ve spent basically my whole life being told what to do as far as workouts. Once my playing days were over, i was also done with being told what to do and when to do it. Big mistake haha. I’d go on runs, joined a $10/month gym, and those things were fine, I thought. But a few years later, I was heavier than I’d ever wanted to be, unfit, bored with my workout routine, and not very happy. Turns out I need structure, but I also like to have fun, and can’t be bored, or I’ll move on. OTF checks all of the boxes. I genuinely am excited to go, I hate when I have to miss a day, and I’ve never seen the exact same workout. It’s been a year. My body has changed drastically, I’m stronger, fitter, and a hell of a lot happier. My favorite coaches quickly became my favorite people, and my need for a competitive and challenging environment is fulfilled every single time I go.Anytime someone asks me about orange theory I invite them to come with me. I wasn’t a believer until I actually showed up to a class. So while I’ll praise it all day long, the proof is in the process and I’ll gladly bring anyone into the OTF fam. It’s a fun place to be.

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★ 5

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★ 5

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★ 5

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★ 5

I love the format of the workout and the instructors are great! I wish there was a little more availability, a lot of the classes I want to take are full. I would LOVE to see one open in Mechanicsville so I don't have to drive 30 minutes to workout. Love how it is data-driven and having the information on the monitors really motivates me.

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★ 1

Do not ever sign up for orange theory. They harrass you with phone calls, voicemails, and even texts attempting to make you sign up for classes once you begin the sign up process. They have very strict and unfriendly staff who are completely not understanding for anything. If you like being harassed by staff, sure, sign up. Complete rip off.

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★ 4

Great, challenging workout with a real focus on cardio work and overall fitness. I often leave the workout feeling worn out from the intensity of the exercise, but the pace and format helps the time pass quickly. This is not a great workout if you are looking to put on a lot of muscle, but definitely strong in the overall fitness category, with rowing, running and complex muscle movements with lighter weights. Find an instructor that you really like too because it makes a big difference.

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★ 5

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★ 5

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★ 5

Awesome start of the day for me... Nice staff awesome coach's...
Please reduce your monthly charges...

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★ 5

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★ 5

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★ 5

Challenging. Different each time 👍

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★ 5

The best one hour workout!

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★ 5

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★ 5

Best workout I've ever had---and I've been to a lot of facilities. The routine always changes and the competitive factor to get splat points is addictive!

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★ 4

Good trainers. Really good atmosphere.

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★ 5

I love the variety of workouts! It’s always new, different, and challenging. It forces me out of my comfort zone, and that’s where I really see results - by doing things I would never choose to do on my own.

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★ 5

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★ 5

Hands down the best workout around! Awesome trainers, great music, fabulous atmosphere!

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★ 3

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★ 5

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★ 5

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★ 5

I’ve been a member of Orangetheory for almost 2 years now. I love the workouts, staff and family feel! This location is has wonderful and friendly staff & coaches. Definitely try the workouts, you won’t regret it!

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★ 5

I love OrangeTheory! Always a great challenging workout, and all the coaches are awesome!

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★ 5

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★ 5

Source: Google

★ 5

Source: Google

★ 5

Excellent classes and great staff! Can’t recommend enough. For any fitness level.

Source: Google

★ 4

Source: Google

★ 5

Great location in the near west end.

Source: Google