★ 1

I had a very disappointing experience with this business due to poor management. I signed up for a 3-month membership with one training session per week. Cost was $1200. The first trainer assigned to me was unprofessional, overweight, and even brought his child to our training session. Unfortunately, he no-showed for the third session, prompting me to notify management.

They reassigned me a different trainer who also failed to show up and did not follow up with any communication. This clearly reflects a poorly executed business model. After this experience, I requested a refund, and they agreed, except for the sessions I had attended. Total of $950 to be refunded, I was happy to pay for the session I used.

However, six months later, despite numerous phone calls, emails, and voicemails left with Vadmir, Auturo, Adrian … I have still not received my refund. They were excellent during the onboarding process, but when issues arose, their response was inadequate and dismissive.

I strongly advise against signing up for their services. This lack of management not only shows poor business ethics but also indicates a deep disregard for customer service. I am now pursuing this matter further, possibly involving the police for theft of services and reaching out to my credit card company for resolution due to their non-responsiveness.

Be cautious and consider other options before engaging with this company.

Source: Google

★ 1

DO NOT use this service. They will over promise and under deliver. Once they get your money there is no follow through. Still waiting on a refund.

Source: Google

★ 5

I have been working with Svetness for a few months and it has been great. My trainer shows up on time, brings good energy, and really listens to what I need. I like that the workouts are different every session and tailored to me. It has made staying consistent much easier.

Source: Google

★ 5

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★ 5

Excellent communication and tailored specif to our needs.

Source: Google

★ 1

Do not use their services. They not only missed my request for cancelling my account but kept charging even AFTER I CALLEX AND TEXTED THEM they are not allowed to keep using my card. The service asks as if they are scammers. Very disappointed!

Source: Google

★ 5

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★ 1

Source: Google

★ 1

I signed up for Svetness last year, my personal trainer was great at first, but she ran into a lot of family issues so I had to cancel her and go with another trainer. They set me up with a trainer that couldn’t meet my schedule and then they set me up with another trainer who only did weekends which still didn’t fit my schedule so I asked them if they could kindly give me a refund as I only used eight sessions out of my 52 or so. Over a year of fighting with them Messages that went unanswered I talked to one gentleman that said he would work something out and never heard back. They took my $4500 and ran with it. Do not I repeat do not sign up with this company. I do have a receipts.

Source: Google

★ 5

Our trainer is very professional and supportive. He is an ex football pro but very humble.

Source: Google

★ 5

Source: Google

★ 1

If my review can save one person from dealing with this trash company then it is worth it. I wish I looked at reviews prior to signing anything. One would think if you sign a contract that once the contract time is completed it is done. However not with Svetness. Pay attention to small print because they are not forth coming with you in cancelling subscriptions. After contract you need to still give a 30day warning. They will also just straight lie to you. Avoid avoid. They also pay the trainers trash. Go out locally and find someone. Don’t give these people your money.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 3

I signed up for a contract then immediately canceled for personal financial reasons. it took about 4-5 months to get a refund. it took multiple calls and messages to get contact, but once I did, Vadim and his team were empathetic and helpful. Apparently the issue was with the payment processing company, not svetness itself. good customer service, just very slow.

Source: Google

★ 5

I had a GREAT trainer with Angelica Montes. I got bariatric surgery before going to her and was already losing weight, but while I worked with her I built strength and lost probably 200lbs while working with her. Obviously a lot of that was due to the surgery, but the strength and confidence I built was all her. I can carry heavy groceries now and run up 7 flights of stairs. I used to not even be able to go DOWN the stairs! Thanks Angelica, you're awesome.

Source: Google

★ 5

Fabiana, my nutritionist has been killing on meal ideas. She is very attentive to my needs in the specific types of foods I prefer in my plans. Thank you, Fabiana!

Source: Google

★ 1

SVETNESS STOLE MY MONEY. Svetness genuinely deserves 0 stars. I signed up in June, expecting to be matched with a female trainer (my only request) and paid my membership fee for that month. July rolls around and still nothing. I request to cancel my membership because they are taking way too long and they state that they will refund my $340 by 30 days. It's about 50 days now and I'm still owed my $340, as per my signed contract, and they never reached out to me ONCE. I had to call/email every single time. The absolute worst customer service I've ever had. I've never had a company blatantly ignore a signed contract and steal my money.

Source: Google

★ 4

Source: Google

★ 1

This company is a scam. I don’t even know how is this company still running. They took my money and never ever responded after they did. They will do and say everything to convince you, even the pictures from trainers at their website are not really the companies trainers. Im thinking the few reviews are from the people working in the scam.

Source: Google

★ 5

Marlin is an encouraging, positive and professional personal trainer. Working with him really helped me get back into working out at the tailed of recovering from a back injury. He started off with slow and steady workouts to get me back into the groove and as I progressed he had me working harder but dialed into activities that were fun and challenging for me. He is a great person and I would recommend him to anyone.

Source: Google

★ 5

Andrea Interiano has been an awesome addition to my wellness journey. She is knowledge, kind and responsive. I’m looking forward to working with her as my nutritionist!

Source: Google

★ 5

Daniela was great! I felt comfortable sharing my nutritional “flaws” and concerns. Was able to get some encouraging and insightful feedback!

Source: Google

★ 5

Source: Google

★ 1

Do not under any circumstances use Svetness. As a follow up to my previous review- After spending weeks trying to get a refund for an AWFUL experience, I was told that I would receive a refund. Not only did this company only send me half of my payment, they are now charging me monthly for a service I terminated months ago. The termination is not in their records and customer service told me I would get a call back from a supervisor in 3-5 business days to discuss my account because they are not authorized to terminate…. It is already CANCELLED and now their poor operating methods will eat up more of my time and energy. If I do not get my full refund for all charges I will be contacting a lawyer. I have never had such a bad customer experience in my life.

Source: Google

★ 1

⚠️⚠️ ⚠️ ⚠️ Warning to All Potential Clients⚠️ ⚠️ ⚠️ ⚠️ —
Please Read Before Signing with This Company

I’m writing this because I wish someone had warned me before I signed up. This company’s contract is heavily stacked against clients, and once you sign, it’s very hard to get your money’s worth.

Here’s my experience:
They will strongly encourage you to prepay for a year. It might look way cheaper on paper, but do not pay in advance. I only committed to three months — and I still deeply regret it.

It took them weeks just to assign me a trainer. My first trainer frequently no-showed or canceled on the same day. I requested a replacement, but the new trainer also changed the schedule, then no-showed again.

In the end, I paid around $1,300 and received maybe one session first two months. After the three-month period, they charged me again automatically, while my unused sessions piled up. When I said I wanted to finish those sessions and end the contract, they told me all unused sessions would expire in one month — even though most were unused because of their trainers’ repeated no-shows. I paid for services I never received, and they simply took that money.

The truth about their business model:
They charge clients around $100 per session, but pay trainers only $35. This attracts inexperienced and irresponsible trainers who have little incentive to deliver quality sessions. Even skilled trainers lose motivation when they’re underpaid and eventually don't work with this company. Clients end up paying premium rates for poor-quality service.

The company itself adds almost no value. They provide a clunky app and basic scheduling platform, while pocketing the majority of the money from both clients and trainers. If you raise concerns, they will simply ignore you and stop responding.

In my opinion, this company exploits both its customers and its trainers. I truly believe businesses like this should not exist. Please protect your time, money, and peace of mind — and look elsewhere for professional, reliable fitness services.

Source: Google

★ 1

SCAM Warning – Be Very Cautious Before Signing Up

I had a deeply disappointing experience with Svetness. Due to a serious medical emergency, I was hospitalized for two months and faced a long recovery period. Despite this, I received an email claiming I owed them $4,000 because of a “binding contract” I had signed.

There was no compassion or flexibility shown during a very difficult time. If you're considering signing up, be absolutely sure you understand the terms and are fully prepared to commit. The company’s policies feel rigid and unforgiving, even in extreme circumstances.

I strongly recommend doing thorough research and considering other options before making any decisions.

Source: Google

★ 1

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★ 5

I met with Fabiana for an overview about nutrition. She was engaging and offered thoughful feedback when I asked questions.

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★ 5

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★ 5

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★ 1

Stay far far away! Svetness is an absolute scam. I was (aggressively) sold a prepaid package of sessions by Ed which i paid $2,000 for, then they continued to charge my credit card $680 even though I still had 17 prepaid sessions in my account.

I spoke to Jeff and Vadim, who stated they would reverse the charge, then Gabriela Calderon chimed in and said they would not.

There are better alternatives for the trainer/client matching service they provide. Also their app is terrible; basically useless.

Source: Google

★ 1

Honestly, it’s a zero star not even a one. I was bounced around from trainer to trainer, and when I asked about canceling my contract, it took them months before they finally gave me an OK to cancel it. Now it’s been Months waiting on my refund. No one seems to know what’s going on and I keep being told the check is being cut and I should have it by such and such a day and that day comes I get told the same thing again. Worst customer service ever. The trainers are great, but other than that, Svetness is the worst

Source: Google

★ 5

I’ve had a great experience with Svetness from the very first interview with Jalen. He was incredibly attentive, a genuine listener, and matched me with an excellent personal trainer—Hamett—who is knowledgeable, kind, and a perfect fit for my needs. The entire process of getting started was smooth and easy. So far, I’m very satisfied with the services provided by Svetness.

Source: Google

★ 5

Good service

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★ 5

Svetness is terrific! I would definitely recommend them to anyone in need.

Source: Google

★ 5

Henri Monteiro is very responsive and supportive.

Source: Google

★ 5

Weight loss as you age can be difficult. Pushing yourself to workout gets harder the older your joints get. Putting on weight gets easier the more money you have to spend on great food. But your personal health is the only thing you have full control over.
There were many reasons that drove me to start this endeavor and focus on losing some weight. Buying clothes had become an issue when you’re 2 and 3XL. The ground seems to get farther away with each pound and inch. Mostly it was the concerned look on my wife’s face that told me a change was needed. She had never before requested I see a doctor and get blood work because of my weight. Truthfully, I was a little offended, but I lined it up. The findings were that I was very overweight (275 lbs.) and would end up on some sort of medication very soon, if not right then. I needed to make some changes.
To change, I chose a fitness group over medication and shots. I chose a lifestyle change. Quickly it became more of a quest to make the second half of my life even better than the first. I made the choice, the old me, the very brave me, made a choice. I have learned some things along the way and the most important one of all is that we are all different and that is so very true when it comes to weight loss. What did my body need to not just lose weight but keep it off. What changes did I need to make? I started the internet search for professionals.
I found Svetness, and I will always recommend Svetness, but would encourage you to find the one that works for you. I got a weekly trainer and monthly nutritionist, the perfect combo of muscle and brains.

Below are a list of things I noticed over the 12 month journey:
• Over the first month I noticed I had more energy (275 lbs.)
• 2 month I started feeling stronger (255 lbs.)
• 3 months I was able to do more Yoga and reach the floor (246 lbs.)
• 4 months, I did Happy Baby at Yoga, big day (238 lbs.)
• 5 month I had to start buying new close (223 lbs.)
• 6 month Yoga became easy and I had to buy even more new cloths (222 lbs.)
• 7 month – Whole new wardrobe change – None of my old cloths fit me (214 lbs.)
• 8 months – now wearing cloths in sizes that I had never bought before (211 lbs.)
• 9 months – everyone I see is noticing the change (202 lbs.)
• 10 months – I am now confident I can do this on my own with no guidance (190 lbs.)
• 11 months – I have muscles showing in places I didn’t believe could happen (190 lbs.)
• 12 months - I am at a weight I have never been and look better than I could have imagined (185 lbs.)

I want to specially thank the Svetness team and in particular Daniel and Gus. You are both family to us now and have helped me change and grow in a way that I didn’t think possible. I will be forever grateful for your guidance.

Source: Google

★ 5

Source: Google

★ 1

This is the worst company to work with for personal training. Do not give your credit card to this company. Their business practices are not ethical and they do not care about anything but making money. Even if you agree to a specific plan (I.e. 2 sessions a week for 3 months) they will continue to charge your credit card if you do not provide a 30 day notice to term. This is over $800. They automatically move you to a month to month. They are not transparent about this during the initial sales call even when you state what you want to commit to and at no time do they communicate with you about how many sessions you have left or to confirm 30 days in advance if you want to continue working with a trainer. It’s an intentional approach to trick you and get more money. Their customer service will not talk to you about this on the phone and will continue to send you scripted emails that state they can take more money for month-to month if you didn’t tell them 30 days in advance. They will not budge or meet you in the middle and give you at least 50% back.

Source: Google

★ 5

Hi, my fiance and I have had a great experience with our trainer Noel Torres. He's responsive and knowledgable and is very accommodating of our differet schedules. We each have different fitness goals and challenges, and he's created different individual programs for both of us. I have shoulder issues and he is helping me with my mobility as well as increasing my overall strength and hypertrophy. Very happy with his service and would recommend.

Source: Google

★ 1

I signed up for service on April 22, 2025. A trainer got a hold of me but told me that he could not train on weekends and that is the only time that I have available. I told the trainer that, and instead of finding me another trainer, he tried to force Me to change my schedule to accommodate him. I contacted the company to tell them I wanted to cancel my contract because I While I was in the cancellation period. I received a text message from my sales person Asking why I was canceling the contract. I explained why, and she said it care of. Then I got contacted by another trainer. I contacted my sales person and the company That my cancellation was in progress and that I was going to be getting a full refund. A manager called me and asked me Why I hadn’t used my sessions yet, and I explained that I Was waiting for a refund. He Try to convince me that he could find me a trainer that would work in my And if not, I would get a refund. I gave him a chance and I got a second trainer who called me Same thing I’ll boot available on the weekends and try to force me to accommodate his schedule. I contacted the company immediately and said to please proceed with my refund from April. I have called dozens of times and been told that supervisor will call me back. No one calls back. I keep getting emails that say welcome to Svetness. And now in June, they are charging me a second time. This company is completely corrupt.

Source: Google

★ 5

I start with Svetness 6 months ago.
George it’s amazing . Best trainer in NYC
Georgi is just the person who you are looking for, so nice person!

Source: Google

★ 2

Don't bother with these people. I asked back in Dec '24 for a trainer to help with an event in March '25. Stipulation was they needed to get on a military base. They said no problem, we can find someone. However, the person they sent could not get on the base. Granted they did try but didn't seem to understand the ID requirements. Based on the lack of time I had, they did offer to reimburse me my money back in December, which was nice. However it is now June, They have been dragging their feet to repay me all this time not returning calls and given me the Heisman. I still have not been reimbursed yet now that's it is June going into July. How hard is it to cut a check and mail it to me? Obviously, there's more to this in the background and the first layer people have been trying to help, but to take all this time to reimburse someone after they said they could is inconceivable. And to top it off, it appears I might not be the only one they're trying to wrap their financial heads around. Find someone else.

Source: Google

★ 5

Incredibly amazing service,

I’ve had a great experience with them and lost 52LB past 6 months,
Highly recommended

Source: Google

★ 5

I had great experience with svetness team & im happy to choose this company.the staff is knowledgeable & im happy with result.highly recommended.

Source: Google

★ 5

One of the best in the business. You can go wrong with using their service !

Source: Google

★ 1

THIS IS A SCAM!!!! Do not use this company. The initial guy that you have a zoom meeting with lies to you and says that if you pay the whole amount up front that that is the only charge you will have. They will then charge you randomly and the customer service doesn’t answer on the app to cancel the services so they can continue to charge you.

Source: Google

★ 1

⭐️ If I could give ZERO stars, I absolutely would. ⭐️

My experience with this company has been nothing short of a nighmare, and I feel completely misled, ignored and taken advantage of.
I initially signed up during COVID under the impression that this service would provide a personal trainer who could come to my home since gyms were closed. My husband, trying to do something thoughtful, found this company because they advertised in-person home training, along with other conveniences like- online training classes, nutrition information, etc. That promise? A complete bait-and-switch.

The sign-up process was smooth--too smooth, in hindsight. A representative named Jaylen clearly stated that we'd be billed monthly and could cancel at any time if the service didn't work for us. That turned out to be a complete lie.

To their credit, I did have a trainer come to my house a few times. He was actually great- professional, helpful, and created a personalized fitness and nutrition plan for me. But here's the catch: he was just a third-party hire, not a real employee of the company, and couldn't help when things went south.

The online portion of their service never worked- not once. I reached out multiple times through email, phone and even their app. No one ever responded. Total silence. It was like shouting into the void.

Eventually, I decided to cancel. Again, I emailed them repeatedly with no response. After weeks of nothing, I had no choice but to cut off my payment method. And guess what? That finally got their attention- from a debt collector.

Yes, this company actually sent me to collections, claiming I was in a long-term contract (which was never disclosed to me upfront) and threatening legal action. They never acknoweledged my cancellation requests, ignored every email, and yet had the audacity to damage my credit.
I'm furious. Not only was I misled and ghosted, but I was financially penalized for trying to end a service that failed to deliver on it's basic promises.

🚫 DO NOT SIGN UP WITH THIS COMPANY. 🚫

They are deceptive, unresponsive, and completely unprofessional. I reget ever giving them my information, my trust, or a single dime.

Source: Google

★ 1

Scam!! They will charge you without providing services! Do not use! I repeat do not use!! I found out they charged me twice $1200 and never provided anything!!

Source: Google

★ 5

Source: Google

★ 1

Don't do it. I never leave negative reviews, but I want to warn anyone thinking about joining. I joined Svetness as I thought this would be a good solution to my busy lifestyle. Big mistake. My first trainer was great when she showed up, the problem is she cancelled or no showed most of the time. I was set up with a new trainer and on the day we were supposed to meet for the first time, he called, said he was on his way but running late, then he never showed. I called and texted to make sure he was okay. I then reached out to Svetness corporate to see about getting a refund for my unused sessions. They acted very responsive but once I got to the point of we'll call you back tomorrow after I talk to my supervisor, I never heard back. I've tried reaching out several times since then. It's been a terrible experience and I think I'm out thousands of dollars.

Source: Google

★ 1

I had a disappointing experience with Svetness right from the start. I wasn’t even a full week into the program when issues began. It took too long to be matched with a trainer, and when I finally was, the experience was unprofessional. The trainer asked to reschedule on our second session, which I declined — and then didn’t show up for the original appointment anyway.

What’s worse is the lack of accountability. I asked to speak with a supervisor to escalate the situation and was never able to get anyone on the phone. There was no real support or follow-through, and it felt like I was being ignored rather than helped.

For a service that charges premium prices, I expected much more professionalism and organization. I wouldn’t recommend this program based on how poorly everything was handled from the very beginning.

Source: Google

★ 1

Account manager/billing department is fraudulent. Continually attempting to process my card. We are 5 months post cancellation, and they are still attempting to process $760 every month from my card. I sent an email asking them to stop. They don’t answer the phone and barely answer emails, however I have the email from them stating when my service would end. It was supposed to end in February, which was actually an extra month, but I didn’t fight that one and here we are in June with them continually trying to process.

We reached out to Svettness to get us in shape for our wedding, and Keith did just that. Our trainer was awesome! The training sessions were good however, the account management is terrible and committing fraud.

Source: Google

★ 5

Previous review and updated review:

My situation is the exact reason why people hesitate to sign up with fitness apps or gyms.

The sold me 24 sessions and they are just a middle man for local trainers. After months of not being able to accommodate the times I signed up for the charged me for 8 more sessions when I still had 20 sessions left.

Don’t sign up with them. It’s a scam. Better to just find a local trainers.

Above was my initial review.
I have since made contact with the company and they resolved the mix up. At this point I am satisfied with their services and the way they solved my situation.

Source: Google

★ 5

Michelle is a great trainer. She provides great workout.

Source: Google

★ 4

Although my experience was disappointing, Svetness resolved my issue.

Source: Google

★ 1

Deceptive business practice. Terrible customer service.

Source: Google

★ 1

I just had my consultation with Luca and he was EXTREMELY rude, not encouraging as a personal trainer should be. Initially, we just had a conversation about my goals and things like that, and me needing motivation to reach my goals. After discussing logistics and things like pricing, he was also nice enough to offer me a "discount" -- $75 per session paid monthly. I asked Luca if he would be able to email me a brief summary of cost/logistics/etc information that we had gone over, for no reason besides the fact that the amount of information we had gone over was very overwhelming; I just wanted to have something to look at later in case I didn't remember.

As soon as I asked him, he began almost interrogating me as to why I wanted it. Saying things like “do you really need it? I’m just trying to understand why you need it, if you really wanna get healthy and fit pricing should not get in the way”. I told him it’s not as easy for everyone and I’m a student, and he said “if you go into a grocery store with no money you don’t get groceries. You need to decide whether this is something you want.” I basically asked him what this has to do with asking for an email copy of what we went over?? he started going on about how I’m getting in the way of myself. He basically told me “what do you need to think about I don’t think this is gonna get you to where you need to be, you’re gonna be searching forever and it’s not gonna get you to losing the weight”. By the end of the call, he was saying how I’m not helping myself, it doesn’t matter for him since he’s being paid to be on the zoom anyway.

The zoom call was 7 to 8, and around 8 he wanted to talk 10 more minutes to sign the documents. He was extremely pushy about signing the documents right there, acting like if I did not I hated myself and my health. He was barely giving me room to speak, I told him that I wanted to run the documents and stuff by family first because they’re helping me pay for it; I’m a student on a tight budget. He kept saying things like, you’re never gonna get to where you wanna be if you let other people get in the way. I don’t know if you’re ready for this. He was just being EXTREMELY rude/disrepectful and discouraging. More like, if I can’t afford this on my own in the first place I’m not going to get personal training anyway?

When we ended the call he just said good luck, the whole experience was extremely frustrating and got me really upset.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Be Very Careful Before Signing Up

I had a very frustrating experience trying to work with Svetness. I reached out for help and was connected to someone named Jayson, who was incredibly rude and dismissive. He didn’t seem interested in answering my questions or helping me connect with someone local, which is all I was asking for. Instead, he made me fill out a form and later claimed he never received it. The information he gave me was confusing and didn’t make sense — honestly, it started to feel like a scam.

At this point, I’m very disappointed and would strongly advise others to ask every possible question before signing or paying for anything. I’m still trying to get in touch with someone responsible at the Austin branch, but until then, 1 star is generous. Very poor customer service.

Source: Google

★ 5

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★ 5

My personal trainer has encouraged me to get in touch the best shape possible.

Source: Google

★ 5

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★ 5

Our father has received excellent care from his P.T., Jon. Jon is reliable and is great about communicating how our father is doing. There was one session in which our father was feeling ill. Jon immediately contacted us so that we could follow up on our father‘s medical care. We appreciate John ‘s diligence and excellent communication.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

This review for Svetness Personal Training is interesting because we were not able to end up using, them yet I wanted to write a comment on how very professional they were in the process. I had signed a contract and with the contract I sent my credit card number to charge us. Jordan, the business manager, called me personally to say that there was not a trainer available at this time to serve our needs. He voided the contract immediately and made did not process the payment. He was forthright, ethical and kind in his explanation of why they could not serve us at this time. Some companies might have kept the money and held us to the signed contract, HOWEVER, this company is completely legitimate with a most ethical business approach! There were some reviews I saw that questioned their standards and I wanted to speak to the fact that their approach, business model, standards and communication is beyond reproach! I can't speak to the training program, but if it is as strong as is their business model and customer relations, you will be very happy!

Source: Google

★ 5

Source: Google

★ 5

Eddy is very professional, punctual and friendly

Source: Google

★ 5

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★ 5

Svetness has allowed me to add strength to my weight loss journey at home. The personal trainer I have assigned Randall has been consistent and supportive to incorporating strength training to my personal cardio routine.

Source: Google

★ 5

I appreciate Vadim Drumea for being helpful and responsive. He handled my concern efficiently and made sure it got resolved in a timely manner.

Source: Google

★ 5

Enjoying my training. My trainer has me going above and beyond and I will not disappoint her.

Source: Google

★ 1

Very untrustworthy and now I’m out almost $400

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Jamie, is very awesome I just love the way she motivate me to push hard but also allow me to go at my own pace. I love that fact that she ask what I wanted out of our sessions and knew exactly what workouts I need to get the maximum results I sure hate that we only have 6 sessions together but with the advice she gives I know I’ll do good in her absence. She is a real rock star.👍🏾

Source: Google

★ 5

My personal trainer, Haley arrives at my apartment every Tuesday. She works with me for an hour. She provides a solid, knowledgable workout.

Source: Google

★ 5

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★ 5

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★ 1

This company sold me a dream full of lies! They said I would have an account manager I could contact anytime... He lasted less than 24 hours before he left the company with no replacement. This company said I would have a nutritionist. That also was short lived. I met a nutritionist 2 times via zoom before she cancelled on the day we were supposed to have our 3rd session without any explanation or attempt to reschedule. Never met another nutritionist. The 1st trainer they put me with showed up with a purse she refused to put down (meaning her actually showing me an exercise to do was absolutely not happening). She sat on her phone the entire session. It was the worst experience I've EVER had with a personal trainer. My replacement I got after complaining about her was actually the only good thing that has come from this company. Alexia is awesome, but I would absolutely not recommend this company to anyone. They are overpriced and have no follow through with the promises they make. You're only luck at a good experience is if you happen to find one of the few good people throughout the company, but it is a high turnover, so good luck!

Source: Google

★ 5

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★ 5

The trainers are super knowledgeable. They personalize the training based on your needs.

Source: Google

★ 5

The whole experience has been great!

Source: Google

★ 5

💪

Source: Google

★ 5

FANTASTIC! I've been having sessions with Daniela and I can really see the results. The professionalism and the great advices are very welcomed and are giving results. Thank you very much for the support and really looking forward to keep working with you.

Source: Google

★ 5

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★ 5

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★ 5

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★ 1

Advise to read contact before signing up. Signed up via teleconference because was informed that there were at least 20 trainers in my area. However was unable to get a trainer within the 10 business day window and are still trying to seek payment even though I requested to cancel numerous times — was informed that I am late with a payment. Will
Also report them to bbb.

Source: Google

★ 5

Bought service with them to start the new year right for both of us (with couples package). It was a great experience overall - everyone I met so far have been super nice and onboarding is smooth. Jibao is great, highly recommend - personable and keeps training exciting.

Source: Google

★ 5

Source: Google

★ 5

I decided to regain control of my physical and mental health after several years of living an idle and very painful existence, but wasn’t sure where to turn. Not wanting to join a gym and needing personalized help with cleaning up my nutrition and becoming active again, I decided to try Svetness. At first I wasn't sure if I was going to get specifically what I needed, but desperate to change my life, I jumped in. After nearly two months, I’m feeling the many positive effects. Svetness aligned me with expert help with both nutrition and physical activity. To my surprise, my Svetness Nutritionist, Daniela was able to help me with my specific vegetarian/pescatarian needs. This was huge for me! Her genuine enthusiasm and knowledge on nutrition is inspiring. In addition to our monthly calls, she provided me with meal plans and detailed information about healthy choices. This, coupled with my exercise coach, Rob has been life changing. Rob has helped me regain physical balance, muscle control and strength, while reducing lower back, hip and sciatic pain in just this short period of time. I’m feeling the workouts, eating more mindfully, and my body is liking this transition. I’m loving the process and looking forward to returning to ‘myself’. Thank you, Svetness, and special thanks to Daniela and Rob.

Source: Google

★ 5

Source: Google

★ 5

It is always a pleasure to work with Donna at 909! She is a wonderful fitness instructor and our residents are always happy to join her Saturday morning class every first and third Saturday of the month. Thank you so much, Donna, for being a huge part of the 909 Community! :)

Source: Google

★ 5

I just started working out with a trainer from Svetness and I am already seeing great results. I love the convenience of the trainer coming to my house on my schedule.

Source: Google

★ 5

Source: Google

★ 5

She always has the right way to make you feel good, she is very patient when explaining the procedure and they fully accommodate your availability. It is a little expensive but in the end it is worth it for everything they do for you among the entire team. (Trainer: Tiffany Armstrong☆)

Source: Google

★ 5

Working with nutritionist Daniela has been life changing for me. She has given me an abundance of resources that I can immediately implement. She is a big part of my success with exercising and eating healthy meals.

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★ 5

Great customer service! My trainer, Jose helped me to achieve my next fitness level. Victor from Customer Service was attentive to my account and helped me with a suspension for vacation purposes - very informative.

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★ 5

Cassie is my trainer and she is incredibly intuitive to what my body needs and areas of concern. I would recommend her to everyone who needs any help.

Source: Google

★ 5

Hands down Lyria Estes is the best trainer I have ever worked with. Svetness did an amazing job at perfectly pairing her with me. Lyria and I have been training for the past 5 months, working out 3 times a week. She has truly started to transform my body and I feel the best I ever have as an adult. Lyria is an expert in her field and has in depth knowledge of muscular anatomy and fitness science. She really listens to me about my unique fitness goals and considers my muscular anatomy and body type. Using her knowledge/ expertise and consideration of my body/goals she creates workouts that are very specifically tailor me and my goals. Like I said, I have worked with many trainers throughout the years and I have never found one as good as Lyria… if you are looking for trainer, you NEED to ask for Lyria. I am so grateful to have found her and for Svetness pairing us together!

Source: Google

★ 5

I worked with Svetness for about a year now, and the nutritionist and trainer for this program have been amazing. Daniela (my nutritionist) has been very supportive, and has worked diligently to work with my food preferences to make sure they are healthy, good, and support my journey. My trainer Jacob has also been great at providing me great workouts, and advice on fitness and making sure the workout progresses to hit my goals. I'm at 35+ lbs lost and it's been great.

Source: Google

★ 1

This business is a TOTAL SCAM. Do not give your credit card. DO NOT USE. Services are not as sold, they pretend to be a middle man at an uplift, they have no trainers on staff. I had to report all the charges and change my cards to get my money back for services they never delivered and prevent future charges. Should be reported to the BBB and FTC ASAP until closed.

Source: Google

★ 5

I live in the tides and I want to say that Nicole is a great yoga teacher and she is very knowledgeable on how the poses help different parts of your body!!! Great instructor and I highly recommend!

Source: Google

★ 5

Such a great convenience to have Yoga classes at the Tides w. Nicole. Thank you for dedicating your time and being present while taking flow.

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★ 5

Nicole N. is an exceptional yoga instructor who exudes positivity and expertise in every session. Her calming presence and clear instructions make each class a joy to attend. She effortlessly creates a welcoming environment where students of all levels feel supported and empowered to explore their practice. Nicole's passion for yoga shines through in her thoughtful sequences and genuine encouragement, leaving students feeling rejuvenated both mentally and physically after every session. I highly recommend her to anyone seeking a transformative yoga experience.

Source: Google

★ 5

Excellent training !

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★ 5

Source: Google

★ 5

Svetness personal trainers know what they are doing! They are knowledgeable, professional and motivated to help you reach your fitness goals! Highly recommend!

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★ 5

Source: Google

★ 5

Great trainers and convenient flexibility in time and training methods is essential to good service here and they’ve marked those boxes. Alyssa and Massimo work(ed) with me and I’m making lots of progress. It’s been very challenging but within reasonable range. The account managers are really trying to make sure we have a great experience. It’s like another part of the whole experience to have someone that makes sure you’re getting what you need out of your service. Arturo has been a wonderful account manager. The progress I made with Svettness is amazing for the price I paid. HIGHLY RECOMMEND!

Source: Google

★ 5

A great benefit of a Svetness membership is that they assign a certified nutritionist to you! I was lucky enough to be assigned Daniela Salgado, an absolute expert in all thing's nutrition. She's helped me in every aspect of my nutrition goals and her service surpasses everyone of my expectations. Her knowledge and willingness to always assist in every phase of my competition prep and answer questions even beyond that, is leaving an impact not only on the way I eat and think but the way I look and feel. She's definitely a pro and I'm so thankful we were able to get connected via Svetness!!!
I myself am a personal fitness trainer and had to go through a few different trainers to find one that would fit my needs and have the required knowledge and experience, however the Svetness team is very accommodating and always reached out to ask how I was doing with the trainer and didn't delay on finding the right fit for me Jonathan Fiorentino.
Overall happy with the service and support from my coach and my nutritionist.

Source: Google

★ 5

Rachel’s classes at Strata are the BEST! Love her energy and difficult sequences!

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★ 5

Rachel is an amazing instructor. She helps guide each person to meet their individual goals and achieve their best selves!

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★ 5

Khadija Shaw Is Amazing, I love her classes she makes every single person feel welcomed and super easy to follow her moves!

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★ 5

Such a great time doing Zumba!!! 100% would recommend.

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★ 5

Great Zumba class by khadija Shaw. I show up every Tuesday for her class and I always get the best and list fun workout!!

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★ 5

So fun!!!

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★ 5

I enjoyed carnita Lorador class

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★ 5

A wonderful experience. Carmina Lorador is amazing!!
I feel great after her class.

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★ 5

I recently started virtual training sessions with Svetness, specifically working with Trainer Nasko, and it's been a fantastic experience! The convenience of training from my own home has truly transformed my routine. Nasko is knowledgeable, encouraging, and really knows how to push me towards my fitness goals. The workouts are customized just for me, making each session enjoyable and effective. I've seen significant improvements in my strength and stamina. Highly recommend Svetness for anyone looking to elevate their fitness journey!

Source: Google

★ 5

My personal training journey with Svetness corp was elevated to new heights with an outstanding trainer. Their expertise, customized workouts, and genuine care for my progress made every session enjoyable and effective. If you're looking for top-notch personal training, look no further. highly recommended and ask for Ryan

Source: Google

★ 5

My personal training experience with Kristhel was exceptional! The trainer's expertise, personalized approach, and unwavering support made all the difference. I achieved impressive results and gained confidence along the way. Highly recommended! Thank you Svetness team 🙏🙏🙏

Source: Google

★ 5

Embarking on a personal training journey was the best decision I ever made for my health and well-being. The personal trainer I worked with was an absolute game-changer. They provided expert guidance, tailored workouts, and unwavering support throughout the entire process. Their vast knowledge and ability to adapt to my needs ensured that every session was effective and enjoyable. I've experienced incredible physical improvements, increased energy levels, and a renewed sense of confidence. Personal training has truly transformed my life, and I can't recommend it enough.

Source: Google

★ 5

My personal training experience far exceeded my expectations. The trainer's expertise and personalized approach helped me achieve results I never thought possible. They took the time to understand my goals and pushed me to new heights with tailored workouts and constant motivation. Their support and guidance were invaluable, ensuring I stayed on track and maintained focus. Thanks to Svetness personal training, also i have special thanks to Sandra, I've gained strength, improved my overall fitness, and developed healthy habits that will last a lifetime. I am incredibly grateful for this transformative experience and highly recommend it to anyone seeking remarkable results.

Source: Google

★ 5

I can't speak highly enough of my personal training Svetness experience. The trainer's matt passion for fitness and commitment to my progress were evident from day one. They created a workout plan that challenged and motivated me, pushing me to surpass my own expectations. Their encouragement and expertise kept me engaged and excited about each session. Thanks to their guidance, I've achieved remarkable results and developed a lifelong love for fitness. I wholeheartedly recommend personal training with this exceptional trainer.

Source: Google

★ 5

My journey with Svetness In-Home Personal Training has been nothing short of amazing. Every interaction with their customer service has left me impressed; they’re responsive, caring, and always ensure my needs are met with a smile. As for my personal trainer, they’ve been a true ally, pushing me beyond my limits while ensuring my workouts are safe and effective. The results? Incredible. I hit my fitness targets and change my life. Thanks to Svetness for their exceptional service and for helping me transform my life!

Source: Google

★ 5

Source: Google

★ 5

Shrah is the best Trianer highly recommend her.

Source: Google

★ 5

They have great equipment there.

Source: Google

★ 5

Training with Sarah as my personal trainer was a game-changer. Her passion, knowledge, and ability to keep me motivated were impressive. Sarah designed a challenging yet enjoyable program tailored to my goals. He attention to detail, form corrections, and exercise modifications were exceptional. I highly recommend him as a personal trainer.

Source: Google

★ 5

I love this company great trainers and the customer service is great. The nutritionist is fantastic and the trainer is always on time coming to my home

Source: Google

★ 5

Residents love the weekly fitness class. We have had a smooth process implementing, and will continue these classes in the future.

Source: Google

★ 5

I am so happy with the serves that I got from this people for the last over 9 months the are the best. I really enjoy my time over there. I highly recommend this place without any regret

Source: Google

★ 5

Top-Notch Personal Training!

My experience with Jeff was top-notch. Their expertise and commitment made every session rewarding and effective. They customized a program to my goals, ensuring each workout was both challenging and enjoyable. Thanks to their guidance, I achieved impressive results in strength and endurance. I highly recommend Jeff to anyone seeking exceptional training. Five stars all around!

Source: Google

★ 5

My experience will this company as been phenomenal amazing way to start your health journey

Source: Google

★ 5

I had an amazing experience with Svetness Corp From the beginning, their team was professional and attentive. My personal trainer, Jermey was knowledgeable, motivating, and created a customized program just for me. The workouts were challenging yet enjoyable, and the nutrition guidance was invaluable. I highly recommend Svetness Corp for anyone seeking exceptional personal training services.

Source: Google

★ 1

Terrible trainers who don’t know what they’re talking about and think the old myths of weightlifting are still true, extremely stubborn and closed minded when other gym goers attempt to help my form.

Source: Google

★ 1

Svetness personal training engages in unethical, unprofessional & incompetent business practices at all levels (sales, training, & customer service). What a horrible experience! I almost never write negative reviews, but I wanted to alert potential customers that Svetness is not an honorable company. I wish that I had known! After the first trainer unprofessionally walked out of gym before the session started on 1/30/24, Svetness apologized, gave me one complimentary session, and suspended my account pending assignment of a new trainer. After consecutive emails to Svetness on 2/27/24 & 2/29/24 advising that I had not yet heard from the new trainer, I finally received a response advising that the trainer had contacted me via text on 2/2/24, although I had previously advised Svetness that I could only be reached via email or landline. On 2/29/24, Svetness represented that the trainer would contact me via email and advised that I had until 3/30/24 to complete the seven sessions. Svetness did not respond to any of my consecutive emails advising that I had not heard from the trainer nor to my subsequent emails requesting a refund for my seven remaining sessions, totaling $560.00 ($80.00 x 7), due to Svetness’ non-performance. Finally, on 3/15/24, the trainer contacted me and I was required to complete seven sessions within a two-week period. During the last week, the trainer cancelled a session and then also the make-up session on 3/30/24. Due to the trainer’s cancellations, my membership was extended by one week, but then Svetness did not add me to its app so that the session actually could be completed. Svetness ignored my repeated requests to do so, and finally responded to the trainer’s request to add me to the app, which I only learned about when the trainer showed up.

Source: Google

★ 1

From Justin - Awful company. Do not sign contract! Will need to get a lawyer to get out of this. Waited 4 hours on customer service line. Then they disconnected. They take your money. I can’t get out of paying them $600 a month after I gave them my credit card. They say cancel at any time. NOT TRUE. Said that I have to keep paying for 12 months. Will lower monthly amount if I extend contract. I just want to CANCEL!

Source: Google

★ 5

My trainer JP is awesome! VERY knowledgeable, supportive, patient and have achieved great results with his help.

Source: Google

★ 5

Alexia, our trainer, is amazing. She tailors every workout to fit our goals. She is as invested in our journey as we are.

Source: Google

★ 5

I enjoy my workout sessions.. my trainer Micro, is constantly making sure that I use the correct form.. the workouts are planned and target my areas of concern.. he keeps me motivated and eager for the next lesson.

Source: Google

★ 5

Source: Google

★ 5

I love that it’s professional, follow through and personalized comes to me!

Source: Google

★ 1

This company is trash and snakey don’t do business w them. They don’t care about doing right by their customers and just want to collect your credit card info. There’s plenty of reviews on here saying the same thing but I’m sure they won’t change so they can take advantage of more people. Their salespeople don’t go over the policies and lock you into a contract that automatically renews unless you give them a 30 day notice. The company will never give you any kind of heads up that the renewal is coming up and the trainers have no idea what’s happening. They post their customer service operating hours as 7 days a week but I requested 3 call backs and tried to use the SMS service and never got anything. The account manager won’t even return my emails

Source: Google

★ 5

Great experience training from home, easily held accountable, workouts are tougher than expected using dumbbells, body weight, and bands. Seeing results!

Source: Google

★ 5

Best trainer ever

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★ 5

Personal, private, perfect training.

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★ 5

They have been really communicative and accommodating for illnesses and injury. I really like the one on one training and that I can reach out for questions as needed through the week.

Source: Google

★ 5

Saved my life

Source: Google

★ 5

Source: Google

★ 5

Jesse, my trainer, is very skilled at both the technical aspects of exercises and also leading me through a structured routine, with a plan that seems to be building strength and helping with my long-time pain issues I've had for 20+ years.

Source: Google

★ 5

Lyria was great! Very accommodating to my schedule as I travel often.

Source: Google

★ 5

I enjoyed my time with Wayne he pushed me when I needed it he always had something new to do he was a good comedian as well having me do extra reps because I’m laughing 😂 Wayne is a great trainer

Source: Google

★ 5

Darius plans every session tailored to meet my needs for both strength and flexibility. He is a true professional.

Source: Google

★ 2

I signed a year long contract with Svetness.
Within the year I came into some serious financial hardship.

I could no longer afford the additional $600 a month for the sessions (X2 sessions per-week).

I tried to work with the Svetness management to cancel the contract until I could get back on my feet. They only gave me an option for a discounted buy-out for the remaining sessions (about 6 months of sessions). And after the buy-out your remaining sessions are forfeited and cannot be used.

I definitely feel taken advantage of and I'm disappointed in myself for doing business with a company that is so unreasonable.

The only reason this review is two stars is because the trainer that I met was really good. Now I am forced to continue paying the cost of something that I cannot afford while also continuing to do business with a company holding a contract in my face.
This type of policy ends up hurting the trainers, hurting the customer, and also hurting Svetness in the long run because I will not be doing business with them in the future. I would have loved to continue to do business with Svetness if they would have just allowed me to re-up the contract whenever I got back on my feet. But I will find someone else now. They did give me a 45-day pause period. But it will take me most likely a year or two to get back on my feet.

Source: Google

★ 1

Source: Google

★ 1

Source: Google

★ 1

I would rate this in the negatives if I could . They are a scam do NOT give them your credit card or even phone number. They have been harassing me for months about me trying to end services with them. Plus they won't stop charging me as they said and I need a medical excuse to stop being charged. It's not just that I can't exercise I need bariatric surgery before I can medically exercise again and they aren't worth it and way too expensive. These people aren't good at all if it sounds too good to be true it probably is.

Source: Google

★ 5

Source: Google

★ 5

Svetness and the team are amazing. Gerson answered all my emails, the trainer Joseph is phenomenal and extremely dedicated, cheerful, great at motivating, listens, and I feel excellent after the work outs. The nutritionist they linked me with was also very helpful (Daniela) and kept track where we left off. I recommend Svetness to anyone who wants to get back their life, health, and work out ideas are doable and long lasting. 5 star!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

First trainer was disappointing but current trainer is consistent and organized

Source: Google

★ 1

DONOT Give YOUR CREDIT CARD TO THIS COMPANY IS A SCAM. I DID NOT NOTICE UNTIL I GOT BACK TO USA. THEY WERE TAKING MONEY OUT OF MY ACCOUNT. I’M ON THE WAY TO SUE THEM. DON’T MAKE A MISTAKE LIKE I DID. I HAD TO CHANGE MY CREDIT CARD.

Source: Google

★ 5

That my trainer comes to my house. It makes it really convenient for me. I have a very busy schedule and I don’t have time to drive to another appointment.

Source: Google

★ 5

Svetness has an awesome team who will help you to achieve your goals. Now I'm really enjoying my workouts. Thank you.

Source: Google

★ 5

Great service

Source: Google

★ 5

Source: Google

★ 2

Had a good experience with their trainers until I tried cancelling my account. The admin team doesn’t care about you and just wants to take as much money as they can no matter how long you’ve been a customer. I don’t recommend Svetness to others who want a positive customer experience.

Source: Google

★ 5

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★ 1

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★ 5

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★ 5

It's a great option to work out from home with knowledgeable professionals.

Source: Google

★ 5

Great knowledge great methods and sometimes hard but fun. Would recommend for anyone needing that push to accomplish their goals

Source: Google

★ 1

I DO NOT recommend this company. I would give them a minus zero. Svetness Core Values are as follow, "We believe in delivering excellent service, to maintain the highest standards."

Lets break this sentence into two parts. The first, "We believe in delivering excellent service." Their service is only as good as the trainer they provide. If you are lucky enough to have a good trainer. Once you sign on and pay, any days that you miss, you will not receive a refund. Svetness billing department will continue to charge you (credit card) for services NOT provided.

Second, "To maintain the highest standards." By definition principles of propriety, honesty, and integrity. This company lacks all the above and is a joke!

Source: Google

★ 5

Ande is the best.

Source: Google

★ 5

Source: Google

★ 1

a great way to get ripped off. been battling with pausing my account over a surgery yet they keep charging me despite agreeing to pause my account. these people are horribly disorganised and clearly do not care about their customers.

Source: Google

★ 4

I have had a great experience with my trainer, Tyler. He is highly knowledgable and supports my specific personal goals. He adapts the workouts to meet my needs and has been helpful in finding ways to incorporate these changes in my lifestyle.
I have also appreciated the support from the nutritionist. It has been helpful to have recipes that fit my needs and the needs of my family.

Source: Google

★ 5

Source: Google

★ 5

All team members have been wonderful. Very customer oriented. Everyone makes you feel like they're there to support you. It's been a great experience. Gabrielle, Arturo, Stanley, & Andrea: THANK YOU!!!

Source: Google

★ 1

This company works ethics are none, when it comes to take your money, they show no respect, extremely hard to cancel even if you only sing for 3 months they will take money out you bank account after you aske them to cancel. If your 3 month agreement ends they renew contract month to month but they do not disclose that at the beginning, I'd be really careful about doing business with them

Source: Google

★ 5

Very good and meet my expectations. Affordable

Source: Google

★ 5

Source: Google

★ 5

I love having the trainer come to my home and creating a work out suited to my needs.

Source: Google

★ 5

Very highly recommended. Ever since starting this journey with Jessie I have learned so much felt so much more confident in working out the constant push and motivation. I have tried multiple personal trainers in gyms and paid lots of money but when it comes down to it this by far has been my best experience and the fact I can do a good workout at home and get the same amount of sweat as the gym is awesome. I definitely can say I recommend Svetness for anyone who is trying to better there health and learn from some.of the best PT

Source: Google

★ 5

The fitness team here is great and I have been informed very well along the way! Thanks again

Source: Google

★ 5

My trainer Shane is awesome! Always friendly and motivating with fun workouts. He makes sure the workouts are appropriate for any injuries or recoveries I have, but still difficult enough to make me stronger.

Source: Google

★ 1

If I could give 0 stars I would. I had one consultation with this company to decide if it was the right thing for me. The next day I told them nevermind I’ll start another time because I have to have surgery. The end up taking money out my account and I don’t even have a trainer or anything with these people. They said they sending refund and they lied and never did. They just want to steal
People money.

Source: Google