★ 1

Man's bathroom always smells insanely bad
Edit: for the love of God PLEASE fix the Leg Curl machine, it's been so long 😫

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★ 5

I am a senior with mobility issues. I found the staff at the Remond 24 Hour Fitness location to be very friendly and helpfull. They always greated me with a smile everytime I arrive to use the facility. I found the parking very easy as they have 7 handicap spots right in front of the building, near the entrance.

I want to call out Joel to express my appreciation for his assistance. Once, he stayed after he had finished his shift to offer me assistance.

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★ 5

Tall gentleman at the front desk was prompt to help me when the app had payment issues, exceedingly nice and easy to work with

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★ 5

很喜歡有游泳池及氣泡池，還有蒸氣室等。
專業脫水機還沒有修好

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★ 4

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★ 5

The little white lady had way better customer service and knowledge about the pool and she even went out of her way to show me and tell me about cycling that Seattle and lynnwood had no knowledge on it

Or how to sign up
While her other associate that was next to her was all grouchy face making me feel unwelcomed

Same feeling you get when you go to northgate 24 fitness

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★ 5

Cleaning steamroom once a week is completely unacceptable. Deep clean, sure. Rinse daily

Get these pickleball bs OUT completely INNAPROPRIATE

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★ 4

Great location, easy in and out with abundant parking, clean, well maintained facility. Abundance and great variety of workout equipment, weights, machines, bikes, treadmills, ellipticals, etc. Friendly staff, trainers, and management. Great membership options and fair pricing.

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★ 5

Good gym, helpful staff. Machines worked well.

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★ 5

Great place 👌

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★ 1

Absolutely terrible experience. When I signed up for a 1-year membership at the Redmond location, I made it clear I don’t drive and would be relocating to East Renton in couples of months. The staff told me there was a Renton club, which is why I agreed to the membership. After moving, I found out the Renton location is CLOSED. The nearest gym is Kent, which takes 20 minutes each way — completely unusable for me.

I have been chasing a manager for OVER A MONTH from August to resolve this and request a refund for the unused months. In that time, I’ve called repeatedly — almost every time it’s just the front desk taking my info and promising a callback that never comes. I’ve emailed, filled out forms, still nothing.

The one time I finally got through to a manager (after a month!), he promised to review my refund request and call back within 2 business days. It’s been a week — silence. Now I’m back in the same ridiculous loop: front desk, excuses, and “the manager is always in a meeting.”

This is blatant misrepresentation at signup, followed by horrible customer service and zero accountability. Worst gym management I’ve ever dealt with.

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★ 1

It’s unfortunate how they don’t care too much about the client service. I had a postpartum complication earlier this year that led to three hand surgeries and I’m still under PT/recovery. For obvious reasons I haven’t being able to return to my workouts and asked to the staff to freeze my account after having my baby. No further info was provided about for how long it would be frozen until I received a large charge to my cc like three months after. I explained my situation and they refund me the money and froze my membership for six months. Shortly after, they charged me again a short amount ($15) + the annual fee.
Trying to speak to a manager is hard, the front desk staff will always leave a note on his desk to call me back later. Waiting for a call back and responses the time passed by and the charges turned out non-refundable.
I finally got to speak with the manager today, and explained him my health situation (which is temporary) the charges and my account status. He didn’t care about offering solutions or to refund the $15 they charged me without even stepping inside the gym for about 8 months. At the end the money doesn’t care too much, is the kind of business I’m supporting. It was sad to me to ask him to cancel my subscription but even more to hear his “ok” without caring about the client interest.
P.S. The Zumba classes are not the best (as a Latino woman who likes Zumba. Tho the Pilates are nice.
The pool area is very dirty and so the showers/lockers are. I never complaint about those things because of the convenience of the location, but now I feel like they like to take advantage of the customer patience.

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★ 5

Wish open for 24 hours

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★ 1

Leg curl machine broke a month ago. Asked the help desk today, and they said it’ll be fixed in October. So basically, no leg curls for 3 months… guess I’ll just train my patience instead of my hamstrings. 💪😂 Great service!

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★ 5

Candy's classes are excellent! She has a great attitude, is fun, knowledgeable and pushes as all to be better.

Club management leaves something to be desired. The sound system for group classes has not worked properly for months. There have been two urinals off the wall for weeks. Club policy says that lockers are not for overnight use. There are quite a few guys who seem to think it is ok to keep a locker permanently for their own use. I have mentioned this to management several times. They refuse to enforce the policy.

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★ 1

I am posting this in public forum as 24hourFitness, Redmond won't address my concerns. I signed up for personal training for 3 months with auto renewal monthly. I was sold/told that in order to get this special rate I have to lock in 3 months. I was fine with that and so I agreed.. After 3 months it again auto-renewed for next month. I was surprised and I immediately called the gym ( within 2 days )and asked for cancellation and refund. The person at front desk was polite and said the manager would call. He never did. Of course the manager is never available no matter what time of the day you call. After several phone calls they stopped my autopayment and refused to provide a refund without any explanation in email or phone call. My advise to anyone choosing personal trainer at 24 Fitness Redmond, BE AWARE of their autorenewal and DO NOT SIGN UP FOR THEIR PERSONAL TRAINING WITHOUT READING THEIR FINE PRINT.

UPDATED: I did reach out per your instruction below and provided more details and I still haven't heard back and still haven't gotten a refund yet :(

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★ 2

Why even bother calling it 24 hour fitness when it opens late and close early? Rename it to 14 hour fitness 😆

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★ 5

Kind. Intelligent. Soft Spoken, yet firm.
These are the characteristics of a good businessman.

Joel from Sales from Redmond 24 Fitness displayed these virtues, and many more. Give the man a raise!

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★ 1

The urinal toilets are almost always with problems. We need to take lines to use the same toilet because at least 3 of them have flushing issues.
The leg curl machine was broken for a long time and still now I see no sign of fixing it. The quality of the service degraded a lot since last year.

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★ 1

Uncomfortable and Unsafe Workout Conditions!

I’m writing to share an ongoing concern about the HVAC issues in the group exercise areas, particularly the cycling room. For the past few months, temperatures during high-intensity classes have consistently ranged between 76–80°F, which is far too warm for this type of activity. Despite being told the AC turns on at 79°F, it clearly does not—we have photo evidence showing otherwise.

The room currently relies on four large fans that were generously brought in by instructor Tracie, who has gone above and beyond to make the space bearable. Still, it's not enough. Several participants, including myself, have felt lightheaded or nearly passed out during class due to the heat.

We love the classes and the instructors, but the lack of adequate climate control in a high-intensity workout space is not just uncomfortable—it’s unsafe! I hope this issue is taken seriously by management/Corporate and addressed soon.

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★ 2

The machines are not in good condition and some of them are broken for months.

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★ 5

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★ 3

The spray bottles almost never actually spray and the open hours are bafflingly backwards. It closes early on Friday, Sat & sun. 24hour is just a name.
Other than that, this particular one is nice. The hot tub is usually running and the facility is clean. Broken machines are fixed in a timely manner.

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★ 3

This is the "sit at a station for an hour and play on your phone" gym.. staff, can we get a 30 minute limit on each weight machine or is that asking too much?

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★ 4

updated: improvements noticeable

I had previously posted a review noting poor sanitation and maintenance issues. Lately, however, the cleaning staff has been A+. Glad for the improvement!

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★ 4

I love the class instructors!! Rooms get a little hot and machines are never wiped down though. Overall though it gets the job done for cheap.

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★ 1

The pipe in the men washroom got clogged many months ago. It REEKS with humane urine! Management is aware, but don't want/couldn't fix.

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★ 5

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★ 5

I love Whitney’s Senior fitness class! She varies her routine each session and she makes sure to offer alternative exercises so that people with limited movement can participate!

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★ 5

Tracie is an excellent instructor in the RPM class. Thoroughly enjoy.

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★ 4

Wish there were paper towels in the Ladies room!!!
Dryers spread GERMS!!!
Please reconsider!!!!!!!!!!!

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★ 1

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★ 1

Will its use to be super club and when they closed many locations (2 locations in Bellevue) they changed names and down all quality no more keeping 24 hrs gym anymore, (Kind of cheating to members) no towel no lotions no more paper towels in locker area even many time no soaps in shower -very slimy no safe in there take shower and no soap hand washing area too
And getting worst down every month because now when you get in there from front door very bad smells in there I don’t know what’s they goals bankruptcy or cleaning up old membership to get new membership feeling no stronger with 24 hrs

I my be cancelled my member

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★ 5

Best place to lift..

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★ 5

Super class super instructor Whitmey

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★ 5

Whitney is a great teacher.

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★ 5

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★ 1

Worst gym I ever been, staff it’s great but Manager and recruiter are having disgusting behavior, locker room dirty. Just wouldn’t recommend this 24h for anyone

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★ 1

Keep you’r stuff around you all the time , got my gold chain stolen , and people out there are untrustworthy they never bring stuff up to the front desk ither then that its always overcrowded.

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★ 5

Great facility nice and clean. Israel was helpful and kind.

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★ 5

Great facilities and staff!

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★ 4

Just a little disappointed that this isnt actually 24-hour fitness. Don't advertise something you aren't. That's like saying your the best burgers but you don't sell burgers...

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★ 5

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★ 4

Gym with adequate number of equipments and able to accommodate more than 100 people at once. It has Yoga room, workout areas and various other options.

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★ 1

Purely for service on the basketball court. Half of it is reserved EVERY DAY for a large chunk of time. Give the basketball court to the basketball players at least one morning on Saturdays. Compromise and keep more customers happy. Saying you can’t change it because of corporate sounds invalid due to the other locations not having this issue. Pickle ball players on Saturday around 10am at Redmond dwindled to less than 6 players and the other half of the basketball court is stuffed with 30 or more which is a safety concern

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★ 3

Name is 24 hour fitness but close at 9 pm on Fridays and 8 on weekends lol

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★ 2

called 24 hour gym but isn’t even open long enough for me to get a workout in after work.

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★ 1

Staff has allowed members who have broken rules and behaved aggressively towards others to persist without consequence, which ultimately led to us choosing an alternative gym. I can't say I recommend, 0/10. And yes, I emailed to complain twice with no response.

Edit 3/7/25 - I have reached out via the link listed in the owner's response and emailed the manager directly twice, with no response. My review stands, and I consider this gym accepting (and condoning) of bullying based on their inaction. I will edit if any action is taken.

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★ 5

Lots of equipment, so even during rush hours, waiting time isn’t too long, which is characteristic of any gym. Staff is great and has every piece of equipment you could want, I honestly don’t get the negative reviews ! For the price and facilities this gym is the best!!

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★ 2

Been a member since before COVID. I can honestly say I have not noticed one since new machine ever been bought since I've worked out at this location. Most of the equipment is pretty worn and the locker rooms, showers, and restrooms are not cleaned enough. The staff though, are great and very helpful. With the club was in better shape.

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★ 4

I've been going here for years and I think it's a very good value for the price.

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★ 5

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★ 5

I'm actually surprised at the amount of negative reviews for this particular location (Redmond) this is a wonderful gym in contrast to other locations. 5 stars.

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★ 5

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★ 3

I have been a regular customer since May 2024. It takes a very long time to repair the exercise machines if there is a breakdown. And there is also a constant queue for the Smith machine, of which there should be at least three, and it is the only one

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★ 1

Many of the treadmills are broken. The walking belts slip causing jerks, which is worse (actually, unsafe) when running at high speeds. They replaced with some new ones, but those are terrible. You just can't keep your ipad or phone and the angle is very bad to view while running.

There is always a draft of cold air blowing over the treadmill area and the large fans also end up causing a chill, which is exactly what you don't want when you are working up a sweat. The staff at the frontdesk were very rude when I brought this up.

Overall, its a very unimpressive gym. Just that the cost is low and nothing else to look forward to

Source: Google

★ 5

I rated it 5 stars mainly because of the staff, especially Joel. He’s the only one I always see cleaning, picking up equipment, and keeping a positive attitude with a smile. The janitor also does a great job keeping the bathrooms clean. I really appreciate their hard work.

That being said, the gym itself isn’t great. The hours aren’t actually 24/7 like advertised, and it’s always packed, with broken machines too. But the staff, especially Joel, deserves recognition I just hope he’s getting paid well for everything he does, if not either way he's a great person.

Source: Google

★ 2

Updated: added pic of leg curl machine that has been broken for 4+ weeks now and no sign of it being fixed anytime soon.

Things are constantly broken here. The fans in the building haven't worked in months. One of the front doors has been broken for months now.

Machines constantly breaking and waiting days/weeks for them to be fixed.

I've mentioned multiple times that it smells like something has died by the dumbell racks near the front windows and it continues to smell like death 6 months later.

Roughly 40% of the lights in the gym are burned out and haven't been replaced in months.

The front door has had signs posted on it for months that it doesn't work.

Death + stagnant gym air because fans aren't working sucks. With how many people go here I would expect a cleaner and fully functioning gym.

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★ 5

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★ 1

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★ 4

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★ 3

Security of your valuables could be a concern at this facility.
I took an annual membership at this gym because it was close to my home. On my very first day, someone stole my jacket from an unlocked locker in the women's locker room. The jacket was a custom-made gift with my name on it, so it’s odd that someone would want to steal it. Although the locker was not locked (and I noticed many others weren’t either), which technically absolves the gym of liability, the facility refused to check the entrance cameras that could have easily identified the culprit.

While the gym did take a report of my stolen jacket, they never followed up as promised. The lack of responsibility in ensuring the safety and security of their members is disappointing. The jacket had more sentimental value than monetary, so it didn’t warrant a police report. However, if the gym continues to neglect security measures, members could lose items of greater value in the future.

Since this incident, I’ve only used the gym three times and regret being locked into a year-long membership. That said, I don’t have complaints about other aspects of the gym—the equipment is good, and it’s a decent value overall if you’re willing to compromise on basic building security.

Source: Google

★ 1

Recently joined and regretting it. I work out mornings before work and the locker room and showers are absolutely disgusting. I’m not the type to leave negative reviews but in this case I am afraid of catching a disease or getting an infection. I have raised this issue with the manager of this gym, who basically listened to me because he had to and in a very “stop wasting my time” kind of way, committed to resolving the issues with the lack of locker room and shower cleanliness. Two weeks later, still absolutely disgusting.

Join a different gym!

Regarding the "Response from the owner": I already used the "contact_us" form to surface this issue, prior to speaking with the manager, but I received no response. Finally making this complaint public has generated a response from you.

My points above are clear. You do not need me to contact you on a form that you clearly do not monitor in order to resolve these issues. Just clean your club to a reasonable standard, at least once a day (multiple times a day would be greatly appreciated). By my estimate your doing a half-ass job once a week. Reminder, I'm in the gym just about every morning.

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★ 5

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★ 4

Pretty good for the price (30/mo), for Redmond. 425 Fitness down the road is literally 4X the price and is only marginally better in terms of cleanliness.

24h is over-crowded every day from late afternoon well up until closing time. But it is good earlier and on weekends.

Some machines have been broken for an extended period of time, especially the leg machines. The 2nd leg extension machine has been broken for over 6 months, which is frustrating because every day I see someone sitting on the 1st machine on their phone for 15+ minutes.

People drop weights. Nobody minds it. I don't mind it. If it bothers you, you will not enjoy this gym though.

Staff is great and friendly.

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★ 1

How does this place not have a single digital weight scale?

Also disgusting restrooms and despite its name, the location closes at 10pm. Very disappointing first experience.

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★ 1

Terrible environment, broken machines all around, terrible management and they haven’t changed a single thing in years. Do not recommend this place at all.

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★ 1

Allows bullying to happen in the gym and all the manager has to say is “we cant do much”.

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★ 1

The area around the pool is unbelievably dirty — there are literal black stains that look like they’ve never been cleaned. The pool walls are in awful condition, and although the water itself doesn’t seem as dirty, seeing everything around it makes you not want to go in. The locker rooms are constantly messy too; at one point, I even saw someone’s abandoned clothes lying around, which was just gross. Yes, the membership fee is low, one of the cheapest around. But come on, guys, seriously? Not only are you a 24-Hour Fitness that doesn’t even stay open 24 hours, but could you at least hire a cleaning company to keep the place presentable?

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★ 1

Very dirty. Basketball court is unplayable and so dusty. There are about 8 employees working each shift it seems like and they all congregate at the front desk to chit chat and dont even greet people as they come in.

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★ 1

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★ 5

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★ 1

Feedback on Gym Maintenance and Cleanliness

I wanted to provide some feedback regarding a few issues I've noticed at the gym:

1. Equipment Maintenance The leg extension machine has been broken for an extended period, and I’ve observed that repairs often take a long time. It would be great if the gym could expedite the fixing of broken equipment to ensure members can use all facilities without prolonged outages.

2. Restroom Cleanliness The restrooms often appear to be unsanitary and in need of regular cleaning. Maintaining a clean environment is essential for the comfort and health of all members.

3. Water Dispenser Hygiene I’ve noticed mold in the water dispenser, which is concerning. Ensuring that water dispensers are cleaned regularly is crucial for member safety.

I hope these issues can be addressed soon as they affect the overall experience at the gym. Thank you for your attention to these matters.

Source: Google

★ 2

Times are tough for affordable gyms to survive in expensive areas. The building needs some TLC.
More importantly, I signed up because of the pool, but it stays too crowded. The women’s locker room & restrooms were consistently disgusting. On the main floor, as cleaning stations broke they weren’t repaired/replaced, & it’s hard enough to get people to wipe down with an abundance of cleaning supplies. If you don’t give them that, then it becomes just nasty. Come on folks, remember COVID, germs are really gross! I gave two stars because some staff are nice and they tried to keep equipment working.
If ownership reads these, CLEAN women’s locker room daily, 10x MORE cleaning stations.

Source: Google

★ 1

Bro, things broken, lights not repaired and sooo hot. You get what you pay for. This applies to your Redmond locations- not sure about the other, but common’ fix things after months and months!!

Source: Google

★ 1

Not 24 hours. Even though i live one minute away from the Redmond location, i always have to go to Issaquah or Lynwood. Cannot give higher than 1-star for a 24-Hour-Fitness that closes at 8pm.

Don't bother going to this gym after 2pm. Because they close so early (earlier than any other gym franchise) it gets extremely busy after 2pm and impossible to do any kind of workout regimen. Multiple times i have attempted it after 2pm. I walk in, see the zoo, and immediately walk back out. I'm very flexible with my workouts and have 3-4 backup plans if my equipment is in use, and that is often not enough as all of them will be occupied.

The gym has a whole fleet of assorted types of benches and seats in front of the dumb bells (incline, flat, decline, seats). After 2pm, you're not getting an incline bench unless you work-in. What confuses me is why not just have all incline benches, since you can do anything with them? They can be used as a flat bench, they can be used as a seat (and are actually superior to seats). Instead, they limit the number of incline benches and make them super competitive to get. Just terrible planning.

This gym has a very high amount of people under the influence or just mentally unwell. The only place i see crazier people is Capital Hill at midnight.

All the equipment smells awful and is frequently broken due to everyone abusing the equipment.

I work at midnight and it would be so nice to drive 1 minute to hit the gym before work. Instead, they close at 8-10pm, and i have a narrow window to hit this gym between noon and 2pm, after my 12-hour shift. Again, this gym is unusable between 2-8/10pm because of the volume of people. I sometimes will use my lunch breaks at 3am to drive 25 minutes to the Issaquah location which is 24 hours. But i just feel taken advantage of doing it this way. Likely going to switch to PF or LA since they have longer hours and are nicer.

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★ 4

It’d be really nice if they could install heavy bags/punching bags

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★ 1

extremely packed gym all the time. You’re hit with a wall of stench when you walk in that smells like you walked into a room filled with moldy gym socks. The owner tried to blame it on smells originating from the building next door. sure bro. i know what body odor smells like.

I’m continuously finding myself putting weight onto the bar, and some clueless person sets their water bottle down like they’re about to claim the machine.

I’ve repeatedly had to skip parts of my workout bc there’s simply no free benches or machines.

i don’t know how much more i can take. My workouts take twice as long bc im having to wait for equipment to free up.

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★ 5

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★ 1

Should be called 16 hour fitness. Or just fitness. Why even keep the name if you’re not gonna be 24 hours lol nonsensical, especially when it seems that plenty of people are more than willing to come late at night. They’ll try to say it’s something about the pattern of when people come in, meanwhile plenty of people are in RIGHT BEFORE closing making it frustrating to workout since it’s so packed. Whoever responds to these ratings clearly doesn’t actually care since all the responses are generic.

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★ 1

False advertising. This location is NOT 24 hours don’t be fooled by their gimmicks. Sad to see them fall off so hard, this used to be my favorite gym but far from it now. So sad it’s come to this. AVOID THIS PLACE AT ALL COSTS!

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★ 5

For the rate, this is a great gym. Would have been amazing if it was truly 24 hours but they unfortunately don't have the staff.

Edit: Have been here for 6 months now. I love it; don't know why people have rated it less. The drawings with trivia is really cute. And Amanda is a friendly, understanding manager.

Edit 2: Been a year now. Still awesome.

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★ 1

Packed gym at 9:40pm and they decide to close at 10pm. What a joke! What is it? Greed?? You can’t hire one person to hold extra hours?

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★ 1

I filled the 3 days trial request online and they wouldn't honor it. Something about "we already have 3 trial membership inside and can't have the forth"... Such a horrible customer experience

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★ 5

After the last year, I am changing my review from 2 stars to 5 stars based on how much improvement the gym has made. It’s almost a completely different gym.
All of the new staff is friendly. The equipment is always in great shape and quickly fixed. Locker rooms are always stocked and clean. The gym floor is always cleaned and well stocked with paper towels and spray.
This time a year ago, I was teetering on the edge of changing gyms. Now, I am excited to continue to workout here.

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★ 4

The facilities could be a little better maintained and the gym does get very full at rush hour, but it is well equipped and a very good value for money and I already get a good workout, which is what I’m there for.

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★ 5

I got weekly personal training session with Liam and it was great! At first I wasn’t planning on getting personal training but 24 hour fitness membership had a free session to try out. The free session was very informative and I liked how the workouts were catered to my goals and needs. So I went and bought a package and got weekly personal training! Liam is attentive and knowledgeable. He would correct my form and knew when I should push myself. It was helpful to get workout sets and I could see I was getting stronger each week. You can tell he wants the best for his clients. Would highly recommend him!

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★ 5

Good trainers and classes

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★ 5

Jaeden at the front desk is incredible. She needs to be recognized for the kindness she gives and initiative she takes in her job, of all the 24 hour locations I frequently go to- Bothell & Issaquah, no one any of these locations has been remotely as welcoming and thoughtful in their interactions with their gym members that I’ve seen or experienced myself.

Very kind and always willing to offer to help. Jaeden walked with me to show me where some equipment was. And Jaeden is the reason why I’m giving 5 stars.

The Redmond gym itself: there aren’t spray bottles to sanitize equipment

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★ 4

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★ 2

2017: Awesome facility ! 5 stars.
2022: Equipment falling apart after pandemic, no longer 24hr, closes at 8pm on Friday! All else great as always. Down to 3 stars!
Dec 2022: They advertise 24hr, but today as I'm walking in they announce it's closing at 7pm. I arrived at 6:45pm 😔
May 2023: Leg press broken again!
April 2024: Clean the restrooms please. 🤢

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★ 5

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★ 1

I refuse to give my business to a company that deals in false advertising. Until they change the name of this location to 17HR Fitness, I won't be going back. Nice gym though, and same complaints as others have mentioned. Had a very negative experience with the staff here.

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★ 4

Very good gym, lots of equipment and clean. The staff is very helpful and polite.
However, if you go between 1700-1800 hrs, you will find it difficult to find space for doing weight training or treadmills. Please be mindful of that. The swimming pool is clean as well.

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★ 2

Why is it so DARK inside? If you look UP you see about 75 fluorescent lights that are either 100% burned out, or 25% lit. I could get a ladder and put new bulbs in this place for less than $500. Might be something small but it’s damn annoying. Come on. Have a little pride for your own gym for gods sake… I don’t even see how this is legal up to fire code.

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★ 5

I joined 24 Hour Fitness about a month ago and this is my first ever gym membership. To say I was scared and intimidated would be an understatement. My experience thus far has been fantastic! Staff has been most friendly and helpful. I received a complimentary personal training session with Shandel who showed me how to use equipment, workouts to perform, etc. Only struggle at times would be some of the gym goers themselves. In the afternoons it can get a little hectic with young teenagers running around the gym while apparently not working out, as well as people camping at equipment while not using it. I understand breaks in between sets, but people will just sit there and scroll their phones.

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★ 5

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★ 1

In September 2021, I enrolled in 24-Hour Fitness in Redmond, WA. However, in January 2022, I made a concerted effort to cancel my subscription, only to have it inexplicably placed on freeze by one of the local gym representatives, unbeknownst to me.

Subsequently, I relocated to Dallas, TX. To my dismay, I later discovered that my subscription had been reactivated without any notification or consent in January 2024. So, I was unjustly charged $99 for February 2024, despite not going to use any of the services during this period. Surprisingly, the Redmond gym manager has denied a refund. This action demonstrates a disregard for customer satisfaction and reflects a troubling greed for revenue at the expense of customer trust and loyalty.

Also, I'm disappointed by the lack of communication from 24 Hour Fitness regarding the status of my account. It is unacceptable that the company would unfreeze an account without providing any notification or heads-up to the customer, leaving them unaware and vulnerable to unjust charges.

I appreciate your quick attention to this matter and hope you will take corrective action to fix the unfair charges imposed on my account.

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★ 3

Great but packed

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★ 1

No swimsuit dryer in the men's locker room. People frequently eat in the sauna and steamroom. This place is getting gross fast. Looking for a new gym. Not 24 hours.

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★ 1

So u did a deal to allow folks to join for 20$ a month.. Well if your gonna do that and get tons of People I think its only fair to double or triple the cleaning Staff.. The toilets and Locker room are filthy ... Always Filthy ... This gym in General is in a real bad Hygiene state! Very disappointed to see what this place became ... And For the love of God Bring back the 24hrs ... Its just hilarious how u simply ripped that out

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★ 1

Recently cancelled my membership. Even with a low expectation based on the price point, this gym is exceptionally filthy and unmaintained.

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★ 1

How this gym has any 5 star reviews is beyond me.

- Equipment is constantly broken, takes weeks to fix and there is only one of them. IE right now the Smith machine is broken and that is the only Smith machine in the building.
- Sauna is constantly closed for maintenance/because it’s broken. Again, usually weeks to fix and is poorly cleaned, the drain in the sauna looks slimy…
- All of the cardio equipment is disgusting. How often they actually get sanitized by staff is a mystery. I refuse to put my phone in ANY of the cup/phone holders.
- Bathrooms are not cleaned often enough, don’t think Covid taught this company anything about disinfecting or germs.
- So many people just camp on machines and equipment, going anytime after 4pm basically guarantees you can’t do the workout you planned on doing.
- Swimming in the pool will give you a chlorine aroma for two weeks. I went once while I was pregnant, showering at the gym then again when I got home. Daily showers didn’t get the smell off, it eventually just faded.

My annual membership expires in March, I’ll be joining another gym even if it costs triple what this place charges.

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★ 4

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★ 2

This is kind of ridiculous, the floors are disgusting here.... Many of other reviews point this out and the owner seems to respond to most but nothing is actually addressed... Are you guys going to fix it or just lie? What's the deal? I've been a 24hour fitness member for over 10 years and while most 24hour fitness gyms aren't spotless they don't have literal hairy dust clumps scattered throughout the whole gym... Come on guys is it that hard to vacuum??

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★ 5

Hmmm. I just joined a month ago and haven’t experienced the issues in other reviews. There seems to be cleaning staff most times I’m there, plenty of equipment - with maybe a 10 min wait that’s easily filled in by rotating to another exercise. The staff have been pleasant as well. We’ll see, I hope it stays this way. I’ve been a member in the past and have been at several locations, the Redmond gym is on par with the others and a great value.

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★ 2

Update: This facility should just sell to LA fitness or to new ownership in general.
Surprised that a Redmond location is not more accommodating, considering the type of residents and money that live in the area.
While rates are great, I’d rather offer up an extra 200 per year to have a more reliable and clean establishment to further my fitness/ health goals. It is unfortunate that they are one of the only conveniently close gyms.

16 Hour Fitness is great when they’re open!
Jokes aside. The staff are great and friendly, place is clean, and has a great selection of equipment. Just wish they would extend their hours to 11pm. I often get the urge to go for a quick workout after 9pm, but then remember my gym isn’t open. Makes it especially tough in the winter.

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★ 5

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★ 5

Great gym with good staff and lots of room.

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★ 1

This place is a joke!!! I just moved here from out of state, I received the three (3) day pass via email and the email stated "bring a state ID with you to verify identification". Upon driving to the location I was advised that I needed to produce a WASHINGTON ID, Nowhere in the offer did it state that, I was prepared to join for a year, I asked the attendant at the desk if he could just give me a day pass and he stated "I don't think so". Glad to take my business elsewhere! Lazy people and unprofessional!

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★ 3

Update: Just cancelled my membership.

On the brink of quitting 24Hr Fitness after about 13 years. Already joined a different gym but keep coming here out of familiarity so just waiting for that last push. Maybe you guys will get it together in time. Early closing hours, broken equipment, messy gym with rules not being enforced, insufficient AC during warmer days. Your hip adduction machine has been out of commission for at least 6 months now. The lack of basic gym etiquette by the crowd that it’s attracting lately has also gotten worse. On the plus side, the staff is usually friendly and attentive, I can always find parking, and Bartell Drugs is right next door for any errands. Unfortunately the monthly cost does not reflect the value of this gym any longer.

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★ 4

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★ 1

This gym needs to live up to its name or change it!!

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★ 1

Closes early every day

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★ 1

I called to cancel the service, but the person at reception needs to improve their customer service skills. The issue lies in the inconsistency of communication. I initially signed up for a year of service, but due to personal reasons, I requested to cancel. One representative assured me that I would receive a refund for the remaining amount, while another contradicted this, stating there would be no refund. The representative who denied the refund needs to improve their communication skills. Despite being promised a refund, I lack proof to support my claim. I recommend providing training for reception staff to enhance their communication abilities.

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★ 5

Solid place w/good workout equipment

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★ 3

Over time the gym management is not maintaining the gym. The cleanliness in the dressing room is an issue. The machines keep breaking down and the sauna also stop working many times!

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★ 1

The worst 24 hour fitness in the area. This gym is disgusting - the staff does not put any effort into cleaning the gym. The treadmills and many surfaces are covered in dust, the bathrooms are never clean, and anything you wipe down with a towel quickly turns brown/black. It really is a shame because this gym used to be in much better condition and I assume, under better management. If you are looking for a gym in Redmond avoid this 24 hour fitness.

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★ 1

Even LA Fitness can have a better bathroom than this, which is crazy.

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★ 5

I came here small and now am am not

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★ 5

I could say a ton great things about 24hr Fitness Redmond ! Amazing staff and the Gym culture is far better than any other gym I belong to! Tons of familiar Friendly faces & and everyone really works out !!

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★ 5

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★ 2

A few areas need improvement. I noticed alot of dirt in the front of the building when I did some floor work on my yoga mat. It was disgusting. Please vacuum this area. Also the sauna is down again. When will it be repaired?

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★ 1

The air inside the gym was extremely stuffy and humid. It sort of hits you in the face as you walk past the counter, which makes for a very uncomfortable workout. If you're looking for a decent place to workout, skip this one.

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★ 5

Good value for the money. Pool, free group classes.

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★ 2

After covid this 24/7 location have very limited hours of operation, so I have to drive to Issaquah. Hope they improve Redmond branch operation hours soon.

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★ 1

Closes so damn early. It’s called 24hr fitness🤦🏻‍♂️🤦🏻‍♂️ Should be 24hrs

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★ 1

I like this gym but I would love for it to not be crowded

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★ 5

I joined this gym for 2 months while staying in Redmond this summer. The gym was well equipped with lots of machines, weights, a pool, etc. and offered many classes and personal trainers. I worked with Liam on a weekly basis for 8 weeks. He tailored a program of various exercises based on my age (66), physical limitations (bad shoulder) and fitness goals. We started off easy so as not to overwhelm me (I hadn’t been doing any weight training before) and gradually increased weights and reps to build up my strength. Liam was very attentive to how I was responding during the workouts, particularly to make sure I didn’t hurt my shoulder. He also recommended some modifications to my diet to improve my overall health. I was very pleased with the experience and would recommend Liam to anyone looking for a personal trainer.

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★ 2

It is always hot when I go to this gym, no matter the hour. Luckily they have AC in the group fitness room, so I can do my workouts there. I think that the gym is really hot and stuffy, and it makes working out here unenjoyable. I don't know how other people do it. I prefer working out in an environment where it is cool, clean, and does not have any weird smell. I think that the layout of the gym is good, and they have all the equipment that I need to get a good workout. I just don't feel like working out here because of the temperature and how stuffy it is.
I asked the front desk if they could lower the temperature of the gym, and the staff said that the best they could do is to turn the fan to a higher speed.
I have been here during mornings, evenings, and nights, and it is always hot.

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★ 1

The bathroom was filthy and not cleaned, women's hair was in clumps all over the place. A crazy woman sings loudly in the bathroom every night. After responding to the front desk, the reply is that guests can make loud noises in public places

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★ 5

I went to the Redmond 24hr Fitness for a workout on Monday 8/14/23 and I ended up losing the key to my locker. All of the staff were Incredibly helpful and understanding especially Jaedan, who is new but was so kind and helped me to get my locker open. I was incredibly embarrassed and I felt so bad… but she was amazing, and so understanding and helpful. She made the experience a lot better. Amazing employee!

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★ 1

I'm going to come in with a bottle of bleach and clean your men's bathroom, record my progress, and send it to your corporate. Please get rid of the blood and black mold before I do that. I travel and don't mind making noise 😉😎

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★ 1

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★ 2

In the last month there were three times none of the showers had soap. Memo to club manager: Do your job or let someone take your place.

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★ 4

Great gym for the price! They have a lap pool, hot tub, sauna, and a steam room. The gym rats like me appreciate the 8 nice squat / deadlift platforms. It can be difficult to snag one of the three benches during peak hours, but definitely manageable. The staff are friendly and knowledgeable. It's not necessarily the cleanest or best smelling gym I've been to, but that's not a deal breaker for me. As other reviewers have mentioned, they are not open 24 hours and close rather early on weekends.

Update: Removing a star because the hot tub had been closed for months and because my vehicle was broken into in their parking lot.

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★ 1

I have never had a worse customer service than at this place. Came here with my wife for touring and registering. My son wanted to use restroom. They mentioned due to policy kids under 12 aren’t allowed in facility. We had to give feedback that this on the face remarks in name of policy seems poor. May be this is one bad example we came across. But facility looked good from outside. Just not for us.

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★ 3

Overall it's good.

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★ 5

One of the freshest 24 Hour Fitness around Seattle. A polite and perhaps overly polished Redmond crowd makes it friendly and inviting on any day and time. A bit busy around the peak hours should be expected, and it's not back being a true 24 hours a day establishment quite yet, so no midnight workouts.

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★ 1

This place has gone to the dogs. A lot of the equipment is broken, the locker room is nasty, and they can't even give towels. How can a daily pass for this garbage be $25? Next time you see this 24 hour fitness remember to keep driving.

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★ 1

Sewer is still not fixed , many months now , and smells like toilet when you walk-in. Limited open hours , hence crowded. Many machines broken , takes forever to fix, including bathing suit centrifuge, which is still unavailable

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★ 3

Really have enjoyed the pool the times I've used it but it is freeeezing as off a few weeks ago, could barely concentrate and other gyms such as the one in Bothell have warmer ones. Not sure what happened because a few months ago it was perfect.

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★ 2

Not 24 hours and is overcrowded. Also not enough enough squat and bench press racks.

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★ 1

How is it called 24 hr fitness and they close and 10 Monday - Thursday, 9 on Friday, and 8 on the weekend? What the actual heck.

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★ 1

My latest review from just this morning. The lack of cleanliness of this gym is disgusting!!! Every morning, trash cans are overflowing, paper towel pieces are scattered about the locker room floor. I have no idea when the floors have actually been mopped. Toilets are regularly disgusting. 2 of the 6 showers in the men's locker room have burned out bulbs, and they have been burned out going on 3 weeks now. The vents in the shower area are so caked up with dust and stuff...they can barely be working. Can we get a custodial staff in here????

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★ 2

Just no money put into this place. Its NOT 24 hours as BRANDED… theyre supposed to open at 5am, which they dont sometimes from what i have heard.. and they close at 9pm. I think 8pm on sat and sunday… Ive been a member here for about 10 years… they used to have towels. Got rid of that a long time ago. Then they started to close at 2am. Fine. Now they close at 9pm… on top of that, off the top of my head they have at least 5 broken machines. And its been over a month. If i wasnt grandfathered in to my current rate, I’d switch gyms. Management cant do anything about it. Its corporate. I dont want to drive to issaquah for a night work out, so might just have to buy a second membership and go to Eastside gym at night when i cant make 24 during the day.

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★ 5

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★ 1

Usually 24 hour fitness locations that are close to downtown areas are open 24 hours. Don't know why this one is not.

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★ 3

24 hour fitness, this is not… Hours are limited and NOT 24 hours a day. Thus, the gym is overcrowded, machines are taken (if not inoperable/broken), and it smells musky. Expect to wait if you’re doing any kind of workout other than cardio, ESPECIALLY if it’s leg day. I always find myself standing around trying to navigate substitute workouts when machines, benches, weights, etc. are in use or BROKEN. Several cable machines have detached/snapped cables. It also seems like there’s no air condition, even though I think there is. This doesn’t help the malodor.

Pro include the size of the gym and group exercises classes.

With the amount of paying customers, you’d think more money would be put into maintenance and cleanliness. This has the potential of being great but the gym is subpar at best.

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★ 1

This place has been a solid okay for the last year. They’re not great at keeping paper towels and cleaner full but it’s usually fine. Equipment keeps breaking and it takes weeks to fix but they eventually take care of it.

Fine. Whatever. You get what you pay for.

Two days in a row I arrive at 6 AM, within their business hours, and the gym is shuttered. There was zero notice. It’s bad enough this place falsely advertises being open 24 hours but not even opening during normal hours is absolutely ridiculous.

I’m no longer getting what I paid for. I’m getting a fat lot of nothing. I can’t drive to one of their other locations nor should I be expected to plus management has yet to communicate anything to members.

Do better.

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★ 1

To put it bluntly not a great gym. The have the amenities like the pool and sauna that make it attractive but the place isn’t ran well. They go days at a time not opening when they advertise that they are supposed to. They should open at 5am and 8am they will still not be open. Then to add to that they close at 8. Only gives you 12 hours of gym time so much for being “24 hour” fitness

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★ 1

7:40am saturday 20.may: waiting 1:40 in the parking lot for it to open but no one showed up, it's sad, the gym has several broken devices that haven't been fixed for a long time, I've been at this gym for a year or more and it's only getting worse, gym is always full and that's not a problem, on the contrary, a lot of money is being applied, but not invested, I think it's time to look for another house

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★ 1

Two times in less than a month I've shown up to the gym and it hasn't been open during business hours. In addition to not being open when this location is supposed to be the weights are never put away, even if you show up first thing in the morning and the paper towels/cleaning solution are rarely stocked. If you plan on working out first thing in the morning look elsewhere

Edit: There is one employee, guy with a mustache and tattoos, don't know his name but he's always cleaning and stocking. That guy's good. Everyone else doesn't seem to care

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★ 1

Doesn’t open when advertised. Left paying customers waiting in parking lot hopeful that the staff will show up 2 days in a row. If you are shopping for a gym in the area probably best to look at one of the other options. Management of this gym needs changing.

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★ 2

I enjoy this gym but unfortunately this is the second time in a month(that I know of) of them not opening on time. First time the guy showed up I believe over an hour late to open. This time we showed up 30 mins later than when they open and he still is not here. Very frustrating considering this is one of the only times we have time to come. We have come here about a year now and the gym just seems to be declining. Regularly paper towels are out or the cleaning solution is empty. The employees just seem uninterested, it's pretty sad. Considering the name is 24 hour fitness, seems like they are hardly ever open.

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★ 1

Honest review as always, I'm not reviewing out of a bad situation that happened to me I'm just giving my opinion because i like to help everyone around me, this gym is not so good for anything other than going to train and leave, the community is so bad unfortunately starting with the coaches 2 or 3 know what they are doing and the rest are just coaches to be coaches and make money, if you're not paying them they won't even care to say hi or shake their head when they see you. The people that come to the gym have the worst personality and so closed minded to a point you can't even talk to them about gym stuff which is the common activity we are doing.
The gym generally care about making money without giving back or acting right. Again nothing happened with me specifically but you can go and try yourself and see. It's so obvious, there are dust under some machines that stacked up for years that you can see sometimes..not that i care but if a gym really cares they won't leave it like that.
Again if you just wanna go train and leave it's a good spot almost everything is available and big spaces to do body weight stuff. After all it's each personal experience is what counts.

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★ 1

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★ 2

Lots of broken machines- today is a good example of my experience with this place - I show up and the chest machine I like to use is broken. Later I try to go swimming and pool heater is out. They don’t seem to keep up with their equipment.

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★ 5

They were super accommodating, I had a unique situation & both evening & morning staff were understanding. GM made sure to take care of me personally, and limit issues at any other locations. Clean gym & overall spacious. Variety of machines too.

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★ 3

What’s 24 hours about it?
They close at 8PM on weekends.

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★ 1

Not open when it is supposed to be! I could have slept in! Maintenance is lacking, if you come during peek hours it's not a fight for equipment, it's a fight for weight plates. So disappointing. Writing this at 5:20 I got up at 4am to come here I work at 630

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★ 1

Gym needs better consistent cleaning, better maintenance, and open longer hours. You’re asking for staph infections. This facility is atrociously disgusting for a city like Redmond. Truly hard to believe how poor condition this gym is in. Read the other reviews, I’m not alone, and this is not a new issue.
Here comes the cliché: ‘thanks for your response blah blah’ nothing will change from a single review unfortunately. Going to have to come from a regional manager to actually take action. I only ever see one guy cleaning while others just sit around and talk to each other. Ffs get this place cleaned up, what an embarrassment.

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★ 1

They need to change the name or change ownership because this "24 hour fitness" hasn't been open 24 hours per day in 3 years. When pressed up this issue, the staff are incredibly unhelpful and cannot (or simply refuse to) even provide a means of contacting the corporate office. Hours are currently 5am to 10pm. I pay way too much for this gym which clearly does not care about its customers. In addition to this fundamental issue, the gym itself and the equipment is constantly falling apart, which the management fails to address or takes MONTHS to remediate.

Of course it's a corporate gym in a busy location, there is never a good time to go here because half the basketball court is reserved 10am-3pm (!!!) For something called "pickleball" which is clearly just tiny tennis for geriatrics.

Take your money elsewhere, this gym is failing and probably won't be around much longer.

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★ 2

I'm 2 minutes away from redmond, 24-hour gym, but I have to drive 30 minutes to Issaquah 24 hours because Issaquah opens 24 hours ,Redmond closed after dark 🤯 I have no idea why Redmond 24hours still has same name there can change just say REDMOND GYM.

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★ 5

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★ 5

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★ 5

As a broke international student, I'm very satisfied for the reasonable membership price, and yet it's clean and has fairly diverse machines. Just one thing is it's not really a 24-hour running gym

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★ 1

Worst customer service. We got a guest pass and the front desk person was very angry about it. We were not allowed inside. If you don’t want to honor guest pass, please don’t let people sign up and be disrespectful to them.

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★ 1

I'm really sorry that I bought their membership. They have too many broken machines, so sometimes I spend more time waiting in line for an available machine than doing my regular workout. There are too many teenagers who just sitting on exercise equipment and playing games via their cell phones instead of exercising.
However, 24 Hour Fitness stuff is very friendly. It looks like they have luck of financing, and that sounds ridiculous because they have so many clients coming every evening. The place is always overcrowded.

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★ 5

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★ 1

Let's be honest, other than the worst front desk compared to most 24hrs, this is BY FAR the most over crowded 24.
Equipment everywhere, incredibly unclean, constant broken machines, and honestly just the people here are the worst.
No one cares if your bottle is there, they'll just take your machine, some will save machines for OVER AN HOUR when their last set was 20 min ago. They just place their baggage there, when I asked them they said they'll go back to the machine, they already went to TWO DIFFERENT MACHINES.
I've basically never enjoyed it here (I go here only on the weekends). If you want a better 24; Lynnwood, Everett, Bothell, ANYWHERE but here unless you have no other gym.

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★ 5

Love the equipment and laid-back vibe. Chris, the manager, is also really customer-focused and friendly. I've had an exceptional experience here!

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★ 1

Good location, very messy, not clean, very poor management, broken equipment for months. Steam room have been broken for months.
I have been a member for 10 years amd thinking about switching.

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★ 5

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★ 3

Affordable but You know

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★ 5

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★ 1

Can we just take a minute to appreciate the “exceptionally crappy” new customer experience front desk serves here!

Walked in with a 3 day pass and as per the email I asked where the sign-in kiosks were, and the guy said “it sounds that you were a member here and don’t qualify for it”.
I am thinking where is the ‘hello, welcome, how may I help you…have you ever been here before, etc…’ nope not here!

Here you get brutalised as soon as you open your mouth.

That was literally the only words spoken, as after me asking again he kept explaining to me that I was a member there before. A mind reader as well!

Mind you he didn’t even look at my ID to know that, yet he was convinced from the “where is the kiosk” words that I am a frequent flyer there and decided the take advantage of the business…

Also, I just moved here, and wanted a gym to go to, almost bought a year online last night but didn’t because I read the poor reviews.
This guy helped solidify that I am making the correct decision to avoid it and take my sweat elsewhere!

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★ 3

Why don't you check the water temperature in the pool? are we walruses!?
she is very cold! I want to enjoy my work, not get angry. my child went to your pool once and got sick. he chattered his teeth as he came out of it.

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★ 1

Phone got stolen here and they sent the police footage that didn’t include the theft. Never followed up with me at all. Wouldn’t let me see the footage. Useless staff. They keep the spray bottles and paper towels more stocked than other locations near here though so that’s a plus.

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★ 4

Está bien,para quemar unas libras demás que tiene el cuerpo

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★ 1

24 Hour Fitness name does live up to its real hours - Many of their gyms cut hours on gyms working hours and close at 10pm weekdays and early on weekends. Change your name because it just false advertising.

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★ 5

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★ 1

Too crowd in year 2023

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★ 5

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★ 5

Great gym! If more people signed-up maybe they can afford to run 24 hours...

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★ 1

They aren't even open 24 hours any more... they have no towel service which they used to have. The place is always over crowded and unclean.

Their name is 24 hour fitness but only 5 clubs in all of Washington State offer 24 hour services. This feels like deceptive and false advertising in my opinion.

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★ 5

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★ 5

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★ 1

I just went to this gym to check it out, I greeted the front staff, I said good morning and asked about the prices and monthly fee. They didn’t even answer me, didn’t even mind looking at me. Then I asked again and this lady just handed me the paper with prices, didn’t mind show around the gym, didn’t exchange a word. Guess you guys are training well the staff.

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★ 5

Liam (Neeson😃) is wonderful and made sure I get the perfect plan for my teen. I would recommend him as PT in a blink.

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★ 1

The hours are terrible and staff have been known to close a little early. Not surprise, when some of the staff just chit chat and do very little, while the trash fills up and people are stealing things. Makes no sense they close so early on the weekend, when other 24 hour fitness's are open longer.

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★ 4

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★ 1

I just moved to the area and wanted to do the 3 day trial pass but wasn’t able to use it because I don’t have a Washington drivers license yet. It doesn’t say anything about this being a requirement anywhere online or in the pass fine print. The blonde at the front desk was super rude about the whole situation.

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★ 4

No class was on when I showed up @9 AM. I love their interesting question and answer at the entrance board every day. Enjoy their clean machines and good instructors.

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★ 5

Great facility. But if you are going to call yourself 24hour fitness then you shouldn't close at 9pm, either change name or lower prices. I signed up for 24 hour not 16hour.

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★ 1

14 hour fitness… this place closes at 8 pm on weekends. 8 pm. Entirely useless.

They had short hours during Covid and we cut them slack, but once the pandemic ended they shortened their hours further instead of extending!

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★ 5

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★ 5

they should have more trainers ready & sell CBD to the gym clients for pre & after work outs

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★ 5

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★ 2

It's been long after the COVID pandemic and hours are still short, despite numerous other 24 Hour locations ACTUALLY having 24/7 hours now.

Make this 24 hour ASAP.

Source: Google