★ 2

This is literally the worst gym I have ever been in. The equipment has got to be at least 30 years old, outdated and in horrible shape.

Maintenance is an issue. Most of the equipment is rusted, and seats torn. Equipment is often out of order for long periods of time.

The equipment squeaks. It smells. Its also overly crowded, which is odd that they dont make enough to have good equipment.

Source: Google

★ 1

I'm so disappointed to find out the pool has closed. I suffered an injury that prevents me from strength training that I had settled into water aerobics since August with a hiatus in November. The pool was the only reason I kept my membership going. I unfortunately had to cancel the membership. Shout out to Anthony and Joe-I'll miss you, friends!

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★ 1

I joined 24 Hour Fitness specifically for the pool. It was always uncomfortably cold, and now it’s closed permanently with no plans to reopen. Very disappointing and not what I signed up for. I cancelled my membership.

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★ 1

Insanely nasty and rude staff.

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★ 1

Disappointing. The lap pool and hot tub have been permanently closed, and according to staff, this is because of a broken pool heater the company is unwilling to pay to repair. For context, replacing or repairing a commercial heater for a lap pool of this size typically costs only $5,000–$15,000, which makes the decision not to fix it even more frustrating. Despite this, the gym continues to advertise a pool on their website as if it were still available.

This location is one of the few gyms in downtown Seattle that had a proper lap pool, so this isn’t a case of low demand — it’s a case of failure to maintain basic facility infrastructure.

I joined and used this gym specifically for the pool. I overlooked a lot because of that convenience — including broken bathroom fixtures left unrepaired for months and perpetual cleanliness issues. But now the pool has simply been covered with a black plastic tarp, rather than being repaired or properly closed off, which takes the situation from disappointing to concerning.

Members should also be aware of potential safety and code issues:

A pool covered only by a tarp but still accessible to members is not standard or acceptable practice.

This condition may conflict with Washington’s public pool safety regulations (WAC 246-260).

It may violate Seattle DCI building and safety standards for hazardous areas.

Leaving an aquatic facility partially open creates premises liability risks, including slips, falls, and accidental entry into an unsafe area.

Any properly run fitness center would fully close and barricade an aquatic area during mechanical failure or repairs. Leaving it accessible with nothing but a tarp is unsafe and unprofessional.

To make matters worse, the facility has been unwilling to offer a pro-rated refund, even though the primary amenity I joined for no longer exists.

If you are considering joining this gym for the pool, be aware: there is no functional pool, it is not secured, and management has not provided reasonable accommodation or transparency.

Source: Google

★ 1

Per the gym manager, lap pool is indefinitely closed without any notice. They had some issue with the pool heating that they can’t or don’t know how to fix. They don’t offer any refunds and insist lap pool was an “extra” service despite advertising it. Don’t sign up here.

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★ 1

These canned answers by some staff person regarding the pool situation are becoming insulting. The pool and hot tub are currently closed with no date to reopen. The pool has not worked properly since August. Staff has no answers and I don't blame them as the corporate offices obviously are not giving them the information they require. The staff is in the dark just like the members. Many pieces of equipment sit for months without repair on the gym floor also. There is no club manager. We tried emails and a letter with no response. Not surprised. We will be canceling our membership this coming week. I highly recommend people go elsewhere. Remember people will be reading your response so don't make it worse. No canned nonsense response please. If someone does respond just give straight facts. Do you plan on ever reopening the pool and if so, when? A straight answer just may keep us as members.

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★ 4

Overall a great gym with great prices. This gym is filled with all shapes of people of all colors... usually on the younger side. I tried the three day pass. It was a great way to see if id love it or not. My only gripe is there is only one row machine and it isnt open 24 hours. Will I commit... not sure yet.

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★ 1

Worst gym I’ve ever been to. The equipment is as old as the rundown gym. Everything is always broken.

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★ 1

Feeling sad, the whole reason I got this membership was to use the pool. Now they are closing it and it’s unclear to me when they will fix it. :(

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★ 1

After just moving to Seattle I wanted to check out this gym so I signed up for the 3 day pass. I walk in only to be told that this is supposedly only for WA residents. Even when I tried to explain that I’m new to the area, they wouldn’t honor the 3-day pass for me to try out the facility. The next day I receive a call from the front office asking me if I would like to purchase their monthly package. What a joke!

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★ 5

Amazing change my life

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★ 1

Was told that the pool (which has a broken heater) will be repaired a couple months ago; but have seen no efforts towards that by the management. Bought private lessons for swimming at the Downtown location, but have to go all the way to northgate for my sessions now!

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★ 1

The bathroom is always disgusting

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★ 4

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★ 1

Over the summer, I started training with a swim coach and finally got into a routine. I was swimming for 1-2 hours for 6 days a week and making great progress. However, toward the middle of August, the pool heater stopped working and it has yet to be replaced. The temperature is 72° and lower, which is unacceptable given the risks associated with swimming at these temperatures. Furthermore, when pressed to give a timeline on fixing the heater, Alex (the manager) ignored me.

At this point, I only swim 1-2 days a week for maybe 40 minutes at a time in a completely different facility. I try running and lifting, but given a previous leg injury, this is not sustainable. Frankly, I’m starting to wonder why I even pay for a membership. If I were rating just the coaches and front desk, I’d easily give 5 stars. But being unable to swim consistently (which is why I go here in the first place) and being ignored when I ask a fair question (when will it be fixed?) knocks this place down to 1 star.

EDITED TO ADD: I did send a message to the link provided by management in the response to this review. Again— no response. The pool heater is not going to be fixed and the temperature continues to sit around 70°. Other equipment is not being fixed or replaced when broken. DO NOT JOIN THIS GYM! They clearly are planning to close for good. I feel like I was swindled out of my hard-earned money. They should change the name of this company from 24 Hr Fitness to 24 Hr Cash Grab.

Source: Google

★ 2

Lots of space, machines and equipment and great hours. Free parking is available after 5pm on weeknights or before 8am on weekdays. The pool is one of the nicer pools at a 24 hr fitness location I've used and it's 25 meters. Only downside...locker rooms are run down and not the cleanest. Gym is often crowded between 5pm-7pm so better to go during off hours.

Update 12/17/25: Reducing rating as the gym has removed almost all the paper towel and cleaning stations. The bathrooms continue to be gross and run down and there are always problems with the hot water. It has been years and this place has refused to upgrade or maintain the bathrooms properly. You get what you pay for.

Update 10/15/25: Pool heater has been broken since late August. Apparently the building owner and 24 Hr Fitness are at odds on who should pay to fix it. They both have decided not to pay, so there is a pool, but the water is in the high 60's or low 70's. You can swim, but it is pretty chilly. It's a shame the gym and building management can't come to an agreement as pool access in Seattle is pretty limited and this provided a need in the community. If the temp of the pool continues to drop they said the pool will be closed indefinitely. This was one of the main reasons I have been a member so long, so if this ends up being closed, then I will probably cancel my membership.

Source: Google

★ 1

0 stars if possible, I just moved to Seattle and got a 3 day pass to check it out. When I came in they said since my ID didn't say Seattle it wouldn't be free instead it would be 30$ FOR THREE DAYS. I offered to show my lease with a Seattle address and they said they wouldn't accept that. No manager available to speak to either and completely useless employees that didn't offer any other option to prove my residence. DO NOT GIVE THIS GREEDY COMPANY YOUR MONEY!!

Source: Google

★ 5

This 5 star review is for Anjelica.

I’ve been a member of the 24 Hour Fitness on Yale Avenue in downtown Seattle for over a decade, and after years of watching it decline, it had become the dirtiest gym in Seattle. I currently work at Equinox, so trust me I know dirty when I see it. About a year ago, it got so bad it was unbearable.

I started going to the Northgate location instead, it’s significantly cleaner, has a working pool, a full-size basketball court, and treadmills with fans. There were even rumors that the Yale location might be closing because they hadn’t renewed their lease in October. When I learned it was still open, I stopped by, maybe thinking I was saying goodbye to a place I’d long been part of.

What I didn’t expect to find is Angelica, a kind woman with a great sense of humor cleaning the gym. Thanks to her effort, the gym was unrecognizably clean. I wanted to give her the recognition she deserves. Because of Angelica, I’m seriously considering returning to this location on a part-time basis.

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★ 2

Very dirty gym and all the benches look like they're 40 years old. I was able to get a good workout in but of the 50 or so gyms I've been to this year by far the dirtiest

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★ 1

Do you actually close at 8pm on weekends? Please just shut this place down open a real gym with real hours

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★ 5

I’m new to Seattle and needed a gym that was close by, clean, and had great employee to member interaction and Alex and Caleb at Yale Ave. in downtown Seattle gave me just that. They were welcoming and very helpful, giving me a guided tour and all the information I needed. The gym was clean, weights were put away and I could find everything I needed for my workout. I never signed up for anything so fast. HIGHLY recommend.

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★ 5

This is a very nice gym, at a very reasonable price. Staff-member Irena was very helpful in guiding me through renewing my plan and showing me a current discount!

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★ 2

Many of the instruments don't work.

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★ 1

Unfortunately, this is my second time having my wallet/credit cards stolen while locked in a locker. The wooden lockers are apparently quite easy to break into. I know this location has a history of this happening, and while I’ve alerted staff of this, there was no follow-up other than writing down the details that were later seemingly ignored. Was told I’d get an incident report for my records if I needed it, but never received that either. Hold onto your wallets. When I replaced my credit card with the local
BECU, they informed me that this happens frequently and they often get customers reporting their cards stolen from this specific location. I didn’t want to have to write a review like this, but hoping it may help facilitate a change.

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★ 1

I got a sinus infection after using the steamroom. There was paper towels and water bottles inside the room and it looked very unclean. Today is Sunday and I went on Friday and my symptoms are only getting worse. Honestly disgusting they need to do better about cleaning the place.

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★ 1

edit: this happened again on Sept. 8 😭

Some days (e.g. this morning) the staff decides to not show up and everyone is frustrated and waiting outside in the cold lol. This is not the first time this has happened. If the gym can’t even communicate they are closed or keep their doors open during regular hours, what’s the point?

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★ 5

Alex is simply the best! She was able to fix all my membership concerns within a couple minutes. Literally had the answer to my question before I could even ask. She's amazing! Give that girl a raise.

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★ 1

I signed up for a 3-day pass but was told when I arrived that I needed a Seattle ID, even though that information wasn’t mentioned anywhere when I signed up. I wasted time traveling there, and since I’m new to Seattle I don’t have a Seattle ID yet. I just wanted to try out different gyms before committing to a membership. Clearly it’s not gonna be this gym.

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★ 5

Great coaching! Great advice!

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★ 4

Everything you need. Very busy during peak hours and peak season (summer). Equipment is solid. 8 racks. 3 benches that often get too busy. Good quality barbells and bumper plates. Nice turf area with a sled and plyometrics boxes.

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★ 2

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★ 5

Best gym in the town

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★ 5

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★ 1

Didn't give me a pass I had already applied for online, no hate to the employees they where just doing their job but 24hr fitness did not properly advertise the service they offered and I was disappointed.

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★ 1

There is no parking dont came here so the details I drive in busy road like 20 minutes and then I arrive I called them to where should I park then the told me oh it settle we have parking shire with amazon and you need to pay so I went and bought a parking spot and I paid for that but if I do I can run free in street so that’s why in my experience if you have car you need to pay to do work out

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★ 2

The worst gym i have ever been to. Stinky, poorly maintained equipment and overpriced. The Redmond counterpart does so much better. Two stars are for the employees

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★ 1

Was in the area for business and signed up for their 3 day trial pass given they are a national brand and being able to use them around the country. First off, the equipment is very out dated and is in need of some refurbishing. You could also try to add a few extra pieces of equipment such as a hex bar, a safety bar, and maybe some benches up stairs to do some work with the dumbbells and kettlebell on the open floor. The two treadmills I tried to warm up on were making loud noises and definitely need maintenance.

Lastly, I woke up at 5am to go use the gym on my 3rd day of my free trial to find out that the front desk told me I can't come in because I don't have a Washington State ID. You guys not only have let me use the facility the past two days with no issue but you are a national brand so you're telling me you won't honor an actual membership?

Not worth your time here. Clearly management doesn't have confidence in their advertisement or decisions.

Source: Google

★ 1

Meh.

Update 7/16/2025: To 24 Hour Fitness... I had written a few times and even talked to the manager of the Yale location at least three times. CLEANLINESS is the biggest issue in your facility, followed by music that is too loud and your hours... you are "24" Hour Fitness but only open 16 (on average) hours a day. I made t-shirts to wear at the gym specifically to ridicule the hours... wore them once a week for almost an entire year. Not one member of staff mentioned anything about it, but I was pulled aside for wearing gym clothes with an American flag... the associate who pulled me aside said it was inappropriate and divisive.

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★ 4

I think the gym itself is okay given the price. I've found that some equipment can be left broken for a while and it also does get pretty crowded often. One thing I'll note though is that the staff there are great. I had an issue with my membership billing and Irena at the front desk was super helpful with getting my problem solved.

Source: Google

★ 1

I’ve lived in seven states and been a member of dozens of gyms, including other 24 Hour Fitness locations, and this is by far the worst facility I’ve experienced. The equipment is severely neglected, most of it is barely functional, making it difficult to get a proper workout and creating what feels like a serious safety hazard.

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★ 2

Very large selection of equipment. Dumbbells to 125. Almost everyone will find what they need. But the place is absolutely filthy. I have been in 700-800 gyms in the world and this is #2 for the dirtiest. I cannot imagine taking a shower here. Even using the toilet is disgusting. Most of the equipment is very old, with many nonfunctioning. Only 2 of 10 stairmasters work. Leg machines have been broken for the better part of a year

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★ 5

Irena helped me and I thought she did a great job! New to this gym and she showed me certain things that I was curious on. Very helpful!

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★ 5

Irena was super helpful. The facility has a ton of amenities and it’s so convenient that it’s a 24 hour spot. Definitely check this gym out.

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★ 5

Irene is super helpful and gave me a tour of the place and set me up with a membership! Great customer service.

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★ 1

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★ 5

My favorite gym - just got better! BIG shout out to Alexis and Sam who are working to make 24 Hour Fitness brighter, shinier and cleaner. It has been a huge difference, the locker rooms, showers, and even the gym are noticeably cleaner. THANK YOU!!

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★ 2

Some machines still broken.

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★ 1

Apparently, the staff sometimes decide to just not show up. Gym opens at 6 am. I showed up at 8 am, and there's a large crowd waiting outside, unable to get in. I wait for 30 minutes before giving up and walking home.

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★ 5

Great facilities and equipment, Irena was super helpful!

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★ 5

Irena is the best! So helpful and great at her job. I’m so happy be a member at this location. Favorite gym in Seattle by far!!!

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★ 4

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★ 1

Asked for a day pass and was offered one in exchange for a 5-star review BEFORE I used the gym. Told the front desk I'll do that after I use the gym.

Nowhere to stretch. Machines sporadically placed, dirty, rickety. Aesthetics nowhere to be found. $45/mo, cheaper than other Seattle gyms, but you pay for it with your sanity. Pay with your debit card instead.

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★ 5

Irena was the best! Huge help!

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★ 5

Great facility, friendly staff and all the equipment I could ask for. Thank you so much! Irena was friendly and helpful with understanding the gym, its layout, and other random things that came up! Thank you Irena!

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★ 5

My favorite gym 24 Hour Fitness in downtown Seattle has seen a big improvement lately in how clean, bright and shiny everything is. I want to thank Alexis C. for all her hard work - she is a true professional and her work is much appreciated!! Thank you for a better 24 Hour Fitness experience.

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★ 5

Irena was super helpful!

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★ 5

Irena was super helpful

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★ 5

This is a super clean friendly place to work out! Irena at the front desk is awesome! Highly recommended!

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★ 5

Kaylie was so helpful today, I was visiting my friend and she was so helpful with the check in process and where everything was! Rockstar

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★ 5

Kailey was extremely welcoming and nice when i came into the gym and when I left. She helped me with all of my questions and it was greatly appreciated!

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★ 5

Anthony (typically in a North Face vest) and Alex are awesome! They both deserve raises ASAP. Oh yeah, the gym's cool too.

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★ 5

Great gym, but irena makes it the absolute best!

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★ 5

Its nice that they have a pool and Irena was really kind and helpful

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★ 5

Irena is super helpful and the gym is clean. Definitely love it

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★ 5

is it available with 1 day pass?

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★ 5

The gym was great and Irena was helpful

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★ 5

Alexis is so amazing she has been working hard to keep the gym clean! I appreciate her so much 🐇

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★ 5

Irena was super helpful and friendly. Would recommend checking out this location

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★ 5

irena was great and faculty was clean and had everything i needed!!!

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★ 5

I travel to Seattle for work and it’s really easy to pop in here for a workout. Clean and well kept. And Irina is the most helpful and sweet.

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★ 5

Irene and Alex are super helpful ! I came in and they pointed me in the right direction. The fitness center is super clean

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★ 2

The gym is big, however I had to pay for parking, its not 24hr schedule and no basketball court

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★ 5

I have been travelling to Seattle routinely a few times a year for about 12 years and been getting guest passes here that entire time.
I will say to agree with the other reviews that if you are trying to come in and do yoga on the floor I think you would be disappointed.
But, if you want to come in, put some headphones on and move so metal. Your gonna have a damned good time.
Lots of kit, yeah some gets broken but there is a ton. Staff are always friendly and welcoming.
Want to get strong? Can't go wrong here

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★ 5

5 stars for cleaning crew AND front desk stuff. Gym has been cleaner and more pleasant lately thanks to them.

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★ 5

It's a gym. It works for me

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★ 4

Not the best gym in terms of cleanliness but its the cheapest gym in the area and basically got all the machines you need! I have been working out at this gym for almost 2 years and haven't found a better gym that is as cheap and got all the machines that i need.

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★ 5

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★ 5

I used this as an alternative to my hotel gym - Ezra on the front desk was super helpful, accommodating and professional.

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★ 4

My first day and the truth is that the facilities are very good.

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★ 1

The parking situation is unreasonable. It’s only free during select hours of the morning and in the evening. I’m not paying to park somewhere that I already pay a monthly membership for. I decided within the same minute that I pulled in and saw the parking rates that I’m leaving and the parking meter still attempted to collect $10 from me. Just for entering and leaving. I refused to pay that as well and had to call someone to let me out.

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★ 1

Went to trial it but the bathrooms, pool, and sauna/steam room were very dirty. Hair, scum, and mold spots everywhere and some sort of fleas or flies near the hot tub. Eek. The gym seemed fine though.

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★ 5

Despite the 1 star reviews, I am giving this a 5 star review because the cleaning crew of Juice and Mark are amazing - ever since they started working on this gym, the gym has been cleaned and sanitized....Alex the manager is always walking around, checking the club for litter and such. I know in the past cleanliness was a problem....but now no more....and special mention to the front desk crew - Anthony greets you and says goodbye with a smile....! Keep up the good work!

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★ 2

Everything is broken and always will be

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★ 1

worst gym in seattle. bummer that there arent any other options for serious lifters (except iron gym which is great). other gyms in area (pro club, soon to be equinox, etc) are luxury priced and gimmicky. this gym has a huge space and footprint, lots of cardio offerings, great racks for olympic lifting, pool, sauna, steam room. it really is an awesome space with so much potential. but the bad. it is filthy. half the equipment is broken (lying hamstring curl out of commission for going on 4 months now), huge theft problem, constantly empty towel, hand soap, sanitizer, equipment spray, and other cleanliness containers. disorganized, staff make no attempt to reorder equipment that gets moved around. stair steppers, half of them have been broken for six months plus. assault bike broken. bottom line id say its passable if youre okay with a dirty gym and equipment that is old and breaks frequently and stays broken for a long time. what really lets it down is the staff. a sort of post pandemic apathetic disengagement where they all seem disinterested, unhelpful, blank stares when you ask for assistance, don't answer the phone when I called to update my membership info.if youre looking for a new gym would highly recommend not signing up here

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★ 1

The fact this dump is still up and running is what amazes me. I don’t know if the people at corporate are morons, or the staff just don’t care. The gym is consistently dirty, and I don’t mean just dirt, I mean trash is everywhere. The locker rooms are foul. Plus, you take a very very high chance of having your things stolen. In the lockers and on the floor. The equipment is never fixed, it’s almost like they want this location to close. If you want to pay for a membership with half of the working amenities, trash everywhere, and a staff that CLEARLY doesn’t care, then this is the gym for you! I wish I could put a warning sign on their front door. What a disaster of a once great franchise.

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★ 1

-never open, staff don’t show up.
- equipment is always broken
- the place is extremely dirty.

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★ 2

Giving a 2 star solely because i wake up at 4:30am before work to go to the gym that’s supposed to open at 5am. There has been multiple occurrences to include this morning where staff didn’t show up to open. Seems like it’s becoming routine at this point.

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★ 5

Awesome gym!! Friendly staff, good vibes, wide range of equipment and large space for many different work outs. Thank you 💯💯💯

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★ 1

I’ve been a member for over a month, and this gym is consistently dirty. The locker rooms, equipment, and floors are in desperate need of cleaning. Paper towels for wiping down machines are rarely stocked, making hygiene a major concern.

On top of that, several machines—especially for leg workouts—have been broken for weeks with no signs of repair.

Parking is also a hassle. The garage is only free for a limited time each day, and after that, it’s $14 per hour. Street parking is scarce, adding to the inconvenience.

Overall, the poor maintenance and lack of cleanliness make this location a disappointment.

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★ 5

Tech bro heaven! Great place for group ex, but not so much for individuals. I had a lackluster experience, and the front desk staff were understanding and receptive. Even though I won’t be returning, I appreciate the professionalism during the cancellation process!!!

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★ 4

My review isn't completely valid because I have only been there twice, I just know I didn't like the shower. Besides that all was well

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★ 4

Little crowded, but nice gym and well equipped.

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★ 2

Jan. 2025 update to the below: men's showers continue to be appalling: broken or missing soap dispensers, and hot water that only comes on if you turn up the nozzles to firehose strength. At least they've cleaned the black mold (mostly).

The embodiment of "you get what you pay for": memberships can be really cheap...but that comes with equipment that stays broken for weeks at a time, broken urinals in the men's room, and staff that has been cut to the bone.

Oh, and per the owner's response below: fix the damned urinals already, and the sink that's also been broken in the men's room for at least three weeks. And the broken soap dispensers in the showers. And the wall in the downstairs warm-up room that's had a gigantic hole in it (where someone obviousy slammed into it) for the past five years.

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★ 1

List of equipment that has not been fixed in 3+ weeks and is STILL broken:
- The pool (meant to be fixed by 1/10)
- The only Assisted Pull up machine
- The only leg abduction machine
- One cable machine (out of 4)
- Prone Leg Curl machine
- Chest assisted T-bar row
- Pec Deck
- 7 treadmills
- The scale in the bathroom

I've told the employees at the front desk, and they said there was NOTHING that could be done about any of the broken equipment. Some of this equipment has been broken since October. If joining this gym, expect to not be able to complete a leg or back workout, and if you see a broken piece of equipment, expect it to permanently out of commission. Terrible terrible service.

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★ 2

Pros: Lots of space and equipment, workable even during peak hours, helpful staff.
Cons: VERY dirty. Mildew in the showers, dust bunnies on the floors. If equipment breaks, it stays broken for weeks.

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★ 5

Staff is always helpful and courteous when I ask them. Gym has great variety of equipment.

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★ 1

Did a three day trial, and this place was so filthy and run down that I never want to go back. The mens lockers are half broken into with nonfunctioning doors, the showers filled with standing water and mildew smells, and the equipment is stained with long evaporated sweat and greasy grime. It would have been cleaner doing push ups on the sidewalk out front in the winter rain.

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★ 5

Awesome staff wish it was open longer hours though

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★ 2

Been going for about a year there’s always something broken, terrible hours, staff is friendly only upside to this gym is price and location

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★ 2

Most equipment is broken and it never seems to be clean here, nice front desk. I feel like the owners have never invested to improve this place. Cheap though, I got it through my insurance for $30/month

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★ 1

Literally not living up to its name. Limited hours.
I understood during Covid but now? Unacceptable.

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★ 1

Sooo, yesterday I got free trial with one of my friend , omg!!!!!
It’s cheap but The worst gym you can imagine. everywhere is disgusting (sauna, locker rooms, pool, floors, etc) At this point they should just shut down this location. this filthy establishment will probably close soon due to their vast health and sanitation violations as well as utterly incompetent management, or lack thereof.

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★ 5

The folks at reception are always super friendly and amicable. They’re willing to help you out any way they can. Especially Irena, she’s an incredible member of the staff, and has helped me find the products I’m looking for anytime they’re out of stock on the floor.

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★ 5

Great gym that serves the community and has a lot of resources and amenities (cardio, weights, squat racks, pool, steam room, sauna, etc...)!
Irina the front desk worker was so patient, pleasant, and helpful in helping me navigate the gym, membership, and concerns. Thank you!!!!

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★ 4

I'm glad to have this gym. While I wish it was kept cleaner, it's in a great location, has a decent collection to get the job done, and the staff is very helpful. Irena in particular has been great, she makes expectations very clear, and is responsive as needed when discussing expectations, needs, etc. I appreciated her helping me get my things when the locker I used was stuck.

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★ 5

Great location, supringly well stocked for a 24, the staff is what makes it thiugh- if Irena is there, you're set, always helping people and keeps things clean!

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★ 4

I came to this location an hour ago. Irena was their she really help me out find my diet products. She was kind and sweet with freaking great customer service. Thank you! Irena. I was their for a while but functionally if it’s wasn’t for Irena I would have taken my business elsewhere. Thanks! Irena

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★ 5

Irena was helpful and provided great service - the gym overall is friendly, equipment is maintained and there is plenty of it!

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★ 5

Irena was very helpful and showed me the place and everything about it and she is very upbeat and that’s why I joined the gym.

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★ 2

Why are there so many broken machines? The bathrooms are usually dirty too why is that

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★ 1

Careful at this gym, an employee confirmed that it's been a pattern recently of someone cutting locks and stealing stuff from the lockers and good luck getting footage they will just run you around indefinitely even with a police report

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★ 1

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★ 1

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★ 3

I'm a new member here. I enjoy going here but went to work out today around 11. I went to go inside and the door was locked. The site says there opened and no one was inside. A few other guys were looking to go in as well and we couldn't. I text one of the guys who works here and he says he doesn't know hes not working but will find out. I just genuinely wanted to make sure everything was ok but I feel as a member here someone at least should be working to let me in on my day off was looking forward to a work out here. Every one who works here is cool but this was crazy

Source: Google

★ 1

Here to work out at 11:40AM Sunday.
Nothing posted.
No one to explain why shop is locked up.
Doors locked?
Lights on.
One employee and random guy walking around inside refusing to acknowledge 30 people at the door.
What an abysmal place.
Never cleaned. Filthy. Awful service.
Staff is aloof, if you can pull the one employee off staring at their phone even once.
Locker rooms filled with homeless washing clothes in the sinks. Toilets overflowing.
Floors filled with hair and dust and dirt.
Last time I’ll ever come back.
Hope your bankruptcy fails and every location closes soon. Save all your paying customers the grief.

Source: Google

★ 2

Gym location - Great
Equipments - Great
Value For Money - Great (3 day pass USD20)
Staff Attitute - 13/11 - Great (5am) guy
14/11 - Great (5am) guy
15/11 - Terrible!! (5am) a RUDE lady. She was a rather big and short woman and was extremely unwelcoming,rude and treated me with an attitude, maybe because i am Asian as she talks to the other just fine. I greeted her properly and told her that i had the 3 day pass but she told me that the pass dont work at this timing. I had to explain to her that i paid for my pass and NOT the free trial pass. After that, she was still cold and unfriendly and asked for my indentification. Its a vast treatment from the two gentleman staff that handled me two days ago. I dont know what wrong with this woman. Rude!

Source: Google

★ 5

Can we get these machines fixed, please? Great gym, but bro, when one machine breaks, it takes about half a year to be fixed, and that's not a joke. Example: the hamstring curl machine has beens broken. 😔

Source: Google

★ 1

The hours here are terrible. Rename yourself 8 hour fitness. What the heck is close at 8pm on weekends?!

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★ 4

Got all the machines you need. Amazing.

Source: Google

★ 2

Dirtiest gym I’ve ever set foot in. I wish I would’ve taken a tour before I signed up for a year. It’s filthy in there. I can speak especially to the men’s locker room and the air vents, ceiling, showers, sauna, and pool arena. I actually went to the dermatologist and found out I likely contracted a skin bacteria that gave me the nastiest, itchy rash ($600 later). Doctor said it was most likely from a hot tub or sauna, before I ever mentioned I had been going to that gym! My year is almost done, but I won’t be going back. Wish I could get a half refund or something. It sucks that it’s the closest gym with a sauna available to me, in Seattle proper. I will always tell people to stay away from that place. So gross. It’s like the #1 job of a gym is to keep it clean. They’re just taking ppl’s money. They’re not even open 24 hours as the name suggests. Ridiculous.

Source: Google

★ 5

Source: Google

★ 1

I have been a member of this gym for over seven years, and it's clear that 24 Hour Fitness does not invest in this location. Much of the equipment has remained unchanged since the grand opening and are not well maintained.

Given that this is a flagship location in Seattle, one would expect more investment in the facility.

Please do not reply with a boilerplate template. I expect a response from the regional manager.

Source: Google

★ 3

Getting sicker of this place by the day. Replaced heavy bag with lighter beginner one which encourages earning bad habits and doesn't support the full range of techniques I want to do, and the Northgate 24 removed theirs entirely.
This whole franchise worships mediocrity.
On the lookout for a gym where it's OK to work hard.
Update: up a star because they replaced the heavybag and staff is nice.

Source: Google

★ 2

25% the machines are broken and haven’t been fixed in 5-6 months.
Dunno if this gym even had AC or not… everyone is stewing downstairs
The paper towels are never restocked

Source: Google

★ 1

Terrible and the worst gym ever because they hire unprepared team to take care the gym. The way they kick you off when is closure time is so disrespectful (the guy scream in the microphone) that’s even distract your workout and impact results . I’m glad I found somewhere to be at least respected as a member.

Source: Google

★ 1

Started this membership because I work late and need a late night gym. How can your name be 24 hour fitness and yet you have more limited hours than many other gyms in the city and nowhere even close to 24 hours?

Source: Google

★ 1

Just to FYI when you get a free 3 day pass like it says on their website, YOU ACTUALLY have to pay for it at this location. Which they do not specify whatsoever , and the lady at the front has an attitude. Wouldn’t mind paying but it’s really annoying when you drive all the way somewhere

Source: Google

★ 1

Update: I dropped a message on the 24 hr website contact us, and I have yet to receive a response from them after 2 weeks.

It's a cheap gym, and that's what you should expect from the service. Someone broke the lock on my locker and stole my wallet, and after the front desk person had me leave a note for Colin, the manager, no one ever reached out to me. Looking through the reviews, I can see the gym has an issue with theft and stolen property, but they are clearly not doing anything about it.

Here are just some of the problems I see, and I would say these problems are worse compared to LA fitness.

1. Oftentimes, the front desk is unwatched, and I could easily stroll through without anyone stopping me.
2. The locks on the free lockers routinely do not unlock after putting in the original passcode, and when someone from the front desk helps you unlock it, they don't care to check if it's actually your stuff in the locker. (Also, if I am standing in my swimsuit trying to get my stuff, maybe you could walk a little faster so I can shiver a little less?)
3. There are no extra lockers for valuables, which I've seen in other gyms.
4. There's a faucet that's completely broken in the bathroom for months, and there's no sign of when that will be fixed.
5. The bathroom is oftentimes just dirty.
6. There are some very squeaky treadmills, and the buttons can be difficult to operate, so it can take quite a few tries before I actually find a treadmill that works.
7. I have definitely interacted with front desk staff that just did not know the answers to questions about membership billing practices and signing up for personal training.

Source: Google

★ 1

The backpack with my ID has been stolen from the locker, and I have to leave Seattle in two days. The manager outright said they have the footage from the time it was stolen, but they got more important things to handle than checking it.

Explaining that someone might have accidentally taken it and could be contacted for retrieval, that my flight is in two days and I literally have nowhere to stay if I don't get back my ID didn't help. I can't believe this, I went here for three months. All he needed to is see if any members walked out on camera with my backpack that i showed him on a picture

Source: Google

★ 5

Wonderful gym, very friendly and welcoming front desk staff Anthony, which makes all the difference

Source: Google

★ 3

If pools wouldn't use chlorine, there wouldn't be a single place "clean" in this gym. I only go to the pool because the chlorine masks the awful smell on the free weight area. Also, not against the gym, but why people enter the sauna and steam room with their training clothes? sweatshirts, pants, sneakers, hoodies, sandals with socks? No wonder why everyone complains about the smells everywhere. It seems to be more of a cultural thing, there should be a policy on how to enter sauna and steam room, and educate people constantly that are not used to saunas and steam rooms. Another thing, why people having a full shampoo and soap shower on the rinsing shower by the pool? I understand *it *may *be *the *only *functional *shower *in *all *the *gym, but this is for rinsing chlorine from the pool or cooling off sauna heat, not for using your cleaning stuff in front of everyone. I'm glad pool water is cold, otherwise would be full of people just chilling like it was a resort pool. Thank you for keeping the water slightly cold for those that really want to swim and dont care about temp while keeping away lazy ones.

Source: Google

★ 5

This gym really has everything you could possibly want from a gym! I have not worked out here since 2018 and honestly I didn't have the best experience I was on the fence about returning but the warm and welcoming staff were friendly and professional most notably the young lady at the front desk Leah! She was very nice and really enjoyed her job not to mention she was extremely knowledgeable in fitness her enthusiasm maturity and good nature completely changed my mind about this facility! If you're in Seattle and you aren't here you are really missing out! Memeber for life!

Source: Google

★ 5

Anthony is the kindest most compassionate employee here. So gracious and helpful. ❤️ this is also an awesome location!

Source: Google

★ 1

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★ 1

So.. A “24 hour fitness” that’s supposed to be 24 hours but it isn’t.. Make that make sense 🤦🏻‍♂️

Source: Google

★ 2

I went to this gym for 2 years and ended up not renewing my subscription. Be aware of the following before signing up for a membership:

Equipment constantly broken and unavailable for months - Multiple stairmasters, machines, and others equipment were broken for months on end. Some machines were "fixed" but still broken.

Wifi down for extended time - There were periods the wifi was out for months. But towards the end of my subscription, it seemed it was up and running again.

Staff interactions - Some of the staff are really helpful, approachable, and nice to talk to. Certain staff are rude, will not be helpful, or will be "clicky" with certain customers. Overall you will know who can help you and who not to go to.

Men's room not sanitary - Bathroom toilets were mostly broken, unclean, or smelled of urine. Sink area and dryers are rarely cleaned. Would not recommend walking barefoot.

Overcrowded during prime time hours - Recommend going on off-hours (early mornings and afternoons). During peak hours it is a mad house and finding a place to workout is difficult. Definitely plan your workouts accordingly once you get the vibe.

Not a 24 hour gym - Note this is one (or only?) 24 hour Fitness that is not 24 hours.

Source: Google

★ 5

When I checked in on 7/19 in the morning the lady at the front desk was very nice and helpful, I'll probably use this gym when I move here.

Source: Google

★ 5

Working out here during my stay in Seattle was a pleasant experience! Full of energy coming out of all those gym buddies:) Shout out to Zach for giving me a quick tour of the facilities and letting me work out! Will definitely come back when I visit the area :>

Source: Google

★ 2

Half the equipment seems to be broken at any one time and when they’re broken they stay broken for months. Even the working ones are aged, rusty, and damaged. This includes weights, cardio, and even the restrooms.

Source: Google

★ 5

Zach is awesome!!!

Source: Google

★ 5

The great thing about 24 hr fitness is the consistency of their facilities. The one in downtown Seattle continues this level of expected consistency with clean and well rounded facilities that I would consider the best in the city for the price point. But what separates this from the others I have visited is their employees. I had the well fortune of being signed up by Barry who went above and beyond to not only get me signed up quickly and politely but also gave me a great breakdown of facility with tips and tricks. I will continue to use 24 hour fitness just because of his great attitude and customer service!

Source: Google

★ 5

Zach and Barry are the absolute best!!!

Source: Google

★ 5

Zach from 24hr fitness is dope. He really helped out with the membership.

Source: Google

★ 5

Great gym!! Beautiful
Pool

Source: Google

★ 5

came in for a membership and the manager zach was super helpful and got me set up with a trainer

Source: Google

★ 3

Wanted to try this gym so called to ask about a trial. Was told you can do a 3-day trial so I registered online. Went to gym to use the first day and was immediately told the trial pass is not valid (at owners discretion?) but they would "allow" me to work out for a day since I already got the pass. Seemed pretty dishonest and put me off from spending money there.
Pretty mid gym overall, lots of equipment, varying degrees of cleanliness. Didn't smell great. Sauna was fine.

Source: Google

★ 5

More like 17 hour fitness HAHAHAHA
Great gym though. Nice people, clean, good security, good crowd, not extremely busy, great value, clean well-functioning machines.

Source: Google

★ 3

Solid gym, good selection of equipment as well as several good multi-use racks and numerous dumbbells. There is a broad variety of machines to hit lots of different muscle groups. This is a good gym if you are into bodybuilding, and is okay for power lifters as well.

However, the bathrooms in the men’s locker rooms are disgusting. I don’t even know if they clean them. The scale is broken as well. The bench presses suck- I’ve never been on a narrower bench in my life, and there are only two bar heights (woe to those with average length arms). Lastly, many of the machines are pretty old and have not been kept up with maintenance- they’re creaky and slowed by friction.

The gym is not too busy. Even weekdays at 5 you can at least work in on most stuff. However, there’s only three cable machines, so good luck getting one, even when it’s not peak hours. Plenty of solid cardio equipment though.

Source: Google

★ 5

Came in to check out the gym, Zach the manager helped me out and was very friendly and helpful

Source: Google

★ 5

Zack the manager at a this location was awesome! Answered all my questions and made joking super easy!!!

Source: Google

★ 5

Came in after speaking with Zach on the phone. He hooked up with a membership and gave me a great deal.

Source: Google

★ 5

came in wanting to try out the gym and the manager zach helped me out. he really helped me out and get motivated and i ended up committing to a year membership and training!

Source: Google

★ 5

I’ve been consistently working out at 24hr Fitness for just over 3 years.. My very close friend has worked in several locations in that time being we travel every few years to a new state with my job.

That being said.. I’ve been to I’d say 30/40 locations and this ranks top 5 for sure. The two guys up front were great and courteous, helped me unlock my locker because I was stupid. Lol.

The layout is honestly super cool. Bottom floor strength training and pool. Top floor mostly cardio, middle has the racks and turf. Loved it. Plenty of equipment, even around high foot traffic times you can easily get a solid workout in. Nothing negative to say about this establishment being downtown Seattle it’s very upkept. Hire my boy to work here so I come more often!

Only complaint is my cell service was trash, but what can ya do. 😁

Source: Google

★ 5

I’m returning after years of not using this location and I can’t even begin to explain the changes I’ve seen. I met zach and he gave me a tour and helped me.

Source: Google

★ 5

came in as an intern wanting to the gym, zach the manager was very informative and helped get me started in training

Source: Google

★ 1

Yose que es bueno gimnasio pero no tiene buena seguridad siempre dejen entrar a personas y fui víctima de un robo me llevaron todo mis indicaciones más de mil dólares

Source: Google

★ 5

I came in wanting to try out the gym but zach the manager ended up hooking me up with a great rate! Definitely worth the visit

Source: Google

★ 5

When I came to the gym I was met by Mark who made the process of signing up very easy and smooth . Coming to seattle for the first time for an internship I was worried about having a nice gym nearby Mark showed me around and it’s a great place to work out at!

Source: Google

★ 5

Barry at the front desk is super helpful and is always available to answer any questions. I moved new to downtown area and after going for a month, feel like it’s the best place around for all fitness needs.

Source: Google

★ 4

Solid gym, few broken machines but overall great spot for an inner city gym. Solid front desk worker Lee, class act.

Source: Google

★ 5

Just visiting Seattle for the weekend and Zach and Barry absolutely made fitness the highlight of the trip at 24-Hr fitness! They made sure we knew where all the equipment/amenities were, and perfectly fit my fitness needs. Perfect spot if you’re staying at the hotel across the street. Overall, highly recommend if you want to stay fit for anyone in the area. 5 STARS!!!!

Source: Google

★ 5

This is my first time going to a gym and Zach and Barry made the experience so delightful. Thank you!

Source: Google

★ 5

Great place to workout. Staff are also really cool

Source: Google

★ 5

Great gym with tons of selection!

Source: Google

★ 1

Update for May 2024: They put up a sign, "exciting news! Garage now open till 10pm". But I showed up at 7:05pm and the garage was closed. Should have known. Thanks for being consistent... Always bad.

Update #2 for January 2024: Back up to 2 stars since the Cybex leg press machines and Smith machine were repaired.

Update January 2024: All 4 free motion machines broken. Both leg press Cybex machines broken. Smith machine broken for a year now. There is a bathroom stall missing the door. Not really any hot water. This place does not care anymore.

Update October 2023: Added a star (now back at 3) since they did did some sort of sauna upgrade. I don't use that, but at least they are doing something positive!

Update September 2023: This place perpetually gets worse. They have now removed nearly all the paper towel dispensers. You have to walk all over the place looking for one to clean the equipment.

Original Review: Lowest membership price I've seen for a fully equipped gym with a pool, and staff are polite. However, you get what you pay for. Most things are in a state of disrepair and the locker room is always a filthy disaster zone. Parking garage consistently opens later than advertised, and parking validation machine often fails to work properly.

Source: Google

★ 5

Great customer service ! Zach the manager has brought mythical proportional work ethic to the gym

Source: Google

★ 5

Loved the pool on a three day guest pass, Mark at the front helped me get a year membership on a discount!

Source: Google

★ 4

Friendly staff, especially Emily.

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★ 5

Zach and Emily are the greatness front desk people 😄

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★ 3

Equipment is ok, bathrooms are awful! There’s no swimsuit dryer, which is really needed! Cleaning is so bad. Though front desk people are polite and helpful! Lee helped me setting up a buddy pass since app won’t let me do it.

Source: Google

★ 5

Nicest and biggest gym I’ve been to, very nice manager!

Source: Google

★ 5

Zach Sent me here! Very good services. Great equipment and clean facilities.

Source: Google

★ 5

Came in, Mark immediately helped me out and gave me a great discount because he found out I was an intern. Great gym, even better people.

Source: Google

★ 5

Zach is great

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★ 5

Mr. Zach was very helpful!

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★ 5

well so I finally made up my mind to sign up for a gym membership.
I am very happy with my decision to come today and joining this gym.

the location is super convenient and the staff are friendly and knowledgeable. Big help of one of the staff, Mark, he helped me and gave me the detailed information about the membership. no rush or pushy and just took his time to make sure I understood everything.

well now it is the time for me to start the hard part, going to the gym regularly and make sure I maintain it.

Source: Google

★ 5

I've been coming to this gym for years, and after the most recent employee reshuffle, it is finally feeling like home again. The gym is feeling fresh and equipment clean. Mark particularly is always around helping peeps and is very sweet every time I pop by the counter, thanks for the great vibes! 💪❤️

Source: Google

★ 5

After new management (zach) the gym has made a huge turn around! He has brought some positive changes to the gym. Definitely worth visiting if your working with zach.

Source: Google

★ 5

Great service, Zach is awesome

Source: Google

★ 5

Mark at the front desk makes it very enjoyable to check in everyday. He’s very friendly and outgoing and he keeps me smiling.
I’m glad to have him working at my gym.
Thanks, Mark!!!

Source: Google

★ 5

Came in for a membership and Mark made it simple and easy. I’m an intern so he gave me a discount.

Source: Google

★ 5

I’m a member that goes to the 24hr fitness on Yale and review is in regards to one of the front desk employees Who I was fortunate enough to meet about four months ago if not for him, I would’ve never gotten a membership there because I’ve been in there a few years ago and it just wasn’t right but meeting Mac at the front desk was such a personal pleasure that he actually was my inspiration in getting a membership there and every time I come in, I look forward to seeing him because he’s real personable and not unlike the new society where people don’t greet you or have humanistic equalities! Mack is very welcoming and he walks the floor regularly and always says hello or gives me pointers and making progress in my training. He is truly a staple for the 24 hour fitness on Yale Avenue as I said without him this review would never have been happening and I appreciate 24 hour fitness for hiring individual such as Mac and I hope they continue to keep up the good work. He’s an example of what a person’s personality should be who works at a fitness facility!

Source: Google

★ 5

Mark at 24 Hour Fitness Downtown Seattle
Mark, the receptionist at 24 Hour Fitness, provides exceptional service. His friendly demeanor, knowledge, and attention to detail create a welcoming gym experience. Highly recommended

Source: Google

★ 5

Zach was really help. Place is clean. Better than before.

Source: Google

★ 5

Mark is the most helpful sales expert I’ve ever met in a world of 24 hour fitness club. We met first time when he kindly offer to help me to fix the club’s app. I wasn’t able to use the QR code and sign in. It took him a few minutes, but the problem was solved. He also looks for the best personal training deals for me. We discussed my desire to take more swimming sessions, and he currently keeps working on it with me. I’m very thankful for all his work!

Source: Google

★ 5

Mark is the best he is always willing to help out he helped me get my personal training setup Anytime the machines aren’t working he quickly gets them up and running or orders the right parts very quickly.

Source: Google

★ 5

Mark was incredible and helped me get a new membership seamlessly. Excellent gym and new members experience

Source: Google

★ 5

Love the gym. Love the staff members. Mostly Barry. I got a fresh tat and forgot to bring an extra transparent film. Barry helped me at the front desk to cover it up. Forever grateful🥺🥺

Source: Google

★ 1

😡

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★ 2

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★ 5

Came in to check out the gym and was taken on a tour of this huge gym by Mark. He is very knowledgeable when it came to the equipment and fitness. He seemed very genuine when asking me about my experience in gyms and my fitness goals.The prices are reasonable for memberships. I will be signing up after I move back downtown.

Source: Google

★ 5

Okay, hear me out. If you’re looking for an affordable gym with great staff and in a great location, this is it. Their hours could be better (longer) but it mostly caters to folks working downtown or in SLU. Best bet is to get there before 4pm or anytime on the weekend for best pick of equipment. For the location and price it can’t be beat. I’m also a serious lifter (5+ days) and it’s mostly all serious folks / good community. Shout out to Mark who helped me get a better plan and always remembers when I walk in!

Source: Google

★ 2

Quality-wise, this gym meets all the standards. But their hours keep getting cut back further and further, and it's getting absolutely absurd at this point.

Source: Google

★ 5

It’s a good gym at a decent price that offers a lot more than all apartment gyms. Mark at the front desk made sign up super easy.

Source: Google

★ 5

Mark and Barry at the front desk were very welcoming. It was my first time at this location and they made sure to answer all my questions and offered to help with anything I needed. Definitely going to come back.

Source: Google

★ 5

I visited this gym after not being back for multiple months from work. the new management I believe named Zack has totally changed the gym around. we spoke in the locker room while he was cleaning and i was surprised to see management cleaning.

Source: Google

★ 5

Zach and Barry are the best!

Source: Google

★ 2

Dirty. Machines always broken. Rude staff.

Source: Google

★ 5

Awesome gym and Barry is awesome

Source: Google