★ 3

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★ 5

Good gym overall

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★ 4

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★ 4

Overall the gym has a lot of equipment and does the job. But minus one star for the maintenance and cleaning in the change rooms. It seems to be getting worse over time.

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★ 1

Just called up there the guy who helped me was really rude had an attitude on the phone when he picked up the phone. I tried to call back he hung up the phone on me and then refused to answer the phone worst experience ever I will be canceling my membership because of how I was treated tonight

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★ 5

Amazing fully equipped gym

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★ 5

The old lady at the front desk, “Ahtziri” was extremely helpful at setting up my 1 on 1 coaching session 😎

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★ 5

Isaiah is the best coach they have at 24 hour fitness. Don't go with anyone else because Isaiah is the best they have!! He's at 24 hour fitness on 38th and Pacific Ave in Tacoma, WA.

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★ 5

I love working out

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★ 4

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★ 1

If you’re new and considering this gym, do not waste your time with their so-called “guest pass.” Their website clearly advertises a free 3-day trial, but when we showed up, the staff tried to charge us $30 for a single guest pass. That’s not a “trial” — that’s a bait-and-switch.

They wasted my time, gas, and energy with false advertising. Instead of welcoming potential new members with honesty, they tried to squeeze money out of us for something that was supposed to be free. My husband and I were so turned off by the lack of integrity that we walked away and signed up with LA Fitness instead.

When you run a business, integrity is everything. If you can’t trust a gym to be truthful about something as simple as a guest pass, how can you trust them with contracts, billing, or memberships? Very disappointed in this location.

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★ 1

I originally signed up for a full year membership, paying in advance because I was excited to get the best deal. Unfortunately, my experience has been frustrating and unsatisfactory:
1. I was rescheduled once, which I accepted without issue.
2. I was then no showed for my appointment a second time, which left me feeling disregarded.
3. When I asked to cancel my membership due to these repeated issues, neither of the two employees I spoke with showed concern or offered an apology. Instead, I was told simply, “you are cancelled” with no explanation of the process or what to expect regarding my refund.
4. When I called back about my refund, I spoke with an employee who told me that “the computer is not showing it yet” and that he did not know how much I would be refunded. When I asked for a manager, I was given no information or way to escalate.

This experience has not only been poor customer service but has also left me with unanswered questions about my refund and membership status.

I hope this matter can be resolved promptly and professionally

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★ 1

I’m extremely disappointed in the condition of this gym. The women’s locker room is consistently neglected — floors and showers full of hair, uncleaned surfaces, and a general lack of care. The hot tub is honestly disgusting, not somewhere you’d want to relax, and the sauna is even worse. It’s dirty, with literal gum stuck inside, and overall feels completely unsanitary.

For a company that charges membership fees and promotes itself as a health and fitness facility, the lack of cleanliness is unacceptable. It’s clear the spaces are not being maintained properly, and as a paying member, it makes me question where our money is going.

I hope management takes this feedback seriously, because members deserve a clean, safe, and hygienic environment — especially in locker rooms and wellness areas.

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★ 5

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★ 1

38 street Pacific Ave Tacoma WA 24 hr fitness has the worst guy working night shift so un friendly and makes u fill un wanted and want to leave he not professional I'm going to planet fitness 72 mckinley much better staff 0 stars for 24 hr fitness

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★ 1

Pools been out of service for weeks and according to a staff member he doesn't care if it gets opened any time soon. Was very rude when asked when it would be opened again. Have sent an email to Corp who still have not answered my email.

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★ 1

Yes, I have to say it was declining when I was going. I couldn’t no longer deal with it. I was hoping the owner would do something about it, but I guess that was wishful thinking!

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★ 2

It’s dirty! Half of the paper towel dispensers are out of paper towels. All the time! Also the stations that are supposed to have sanitization spray bottle, either don’t have a bottle there or the bottle is empty. There should be like every month or two months or every quarter that they come in and clean machines from top to bottom and you can see that they haven’t been cleaned since they were put in.

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★ 1

Terrible staff no professionalism customer service below subpar

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★ 4

The help is friendly and knowledgeable nice gym

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★ 3

There’s a lot of ants in the studio. They picking each other up

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★ 1

Racist facility. They deny people of color a 3-day pass. I signed up for a 3-day pass online, I was qualified to use one. When I got there I told the lady at the front that I have a 3-day pass, she responds, “you too” with an attitude. She said I can’t use the pass. However there was a white lady who had a pass as well and they let her use it. So I just signed up for a membership because I had a whole workout planned. Even when I signed up the lady was still giving me a hard time. I went a couple more times & saw them denying people of color the 3-day pass. They literally have it marketed online. The facility is gross too, used band-aids laying around the pool. Dirty locker rooms floors. The steam room hasn’t been working ever since I’ve joined, what a waste.

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★ 5

Relaxed atmosphere and clean location.

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★ 1

Can’t buy a walk in pass after a certain time this information needs to made more aware before you drive the distance to get here

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★ 1

I need to edit my review for the Tacoma location, August 7th 2025 when I first went to Tacoma it was okay gym about 5 months ago, now every time I go no matter what time of day there’s no working spray bottles or paper towels, I’ll go to 4 different ones and they’ll all be empty or the spray doesn’t work! The cycle room floor for some reason is always wet and sticky, no one puts their dumbbells away they leave them in the cycle room. Also many times the bathrooms have no toilet seat covers. It can take the front desk people 2-3 min to make sure there’s paper or exchange the spray bottles but all they do is chat with people at the front or be on their phone. So far I prefer the Issaquah location but it’s so far away for me. I’m thinking if I should cancel 24 fitness because it’s expensive and not good. Grown adults don’t care to clean after themselves which affects everyone.

I just got this gym membership, I haven’t been to the gym for over a year. I like this gym, in the mornings around the time I go it’s not busy.

The only bad things I’ve noticed so far this week since I’ve started going daily are, the sauna needs to be cleaned more often because the floor is always black & has brown stuff on it. The wood bench was also loose/broken & kept hitting my leg when someone sat down.

The spray bottles for cleaning suck they don’t spray correctly & one of the paper towel holders hasn’t been fixed for 2 days, the paper is jammed. So I thought during daily cleaning they would have fixed that. Simple things, other than that it’s a nice gym.

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★ 1

As an ADA member who relies on the assistance of a helper during most of my visits, I’m extremely disappointed with the consistent lack of awareness and preparedness from both the staff and management at 24 Hour Fitness.

Each time I come in with my helper, no one at the front desk or in management seems to understand the policies related to ADA support personnel. Today’s experience was especially frustrating. I arrived with my helper and asked for the standard waiver process. Instead of a quick and smooth check-in, we waited over 20 minutes while the front desk scrambled to figure out what to do.

After 25 more minutes of no clear answers, I had to approach the manager myself—who, shockingly, also lacked clear knowledge of the ADA helper process. Instead of focusing on resolving the issue, the manager began sharing personal stories about his own caregiving experience, as though that somehow justified the confusion. He also told me I should’ve come to his office to ask for help more politely, rather than simply expecting staff to know and follow their own gym policies.

For clarity, all I needed was this:

My helper must provide a valid State ID

Vendor or employee number

Sign a waiver

That process should take 5 minutes, not 45 minutes of listening to unrelated stories, overhearing phone conversations with his wife, or waiting while the manager admits he hasn’t trained his team adequately. This isn’t just poor customer service—it’s an accessibility issue and a failure to meet basic ADA accommodation standards.

24 Hour Fitness needs immediate training for its staff on ADA compliance, clear and posted policies, and managers who can stay professional and focused on the needs of their members—not their own personal history.

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★ 4

I really wish they would bleach the mold/mildew growing on the grout between the tiles in the hot tub/pool/shower areas. If that got done even 1 a month, I'd give 5 stars!

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★ 1

7/19/2025 8:45PM
I got a guest pass to come and see this 24-hour gym. The website and the texts received, with directions for the guest pass say to simply bring my ID to the front desk to check in. The kid at the front desk told me there's a new policy requiring a tour for every guest pass. Since there was "no one else available" to tour me or hold the front desk down, he told me I just had to leave. If this is true, why isn't it on the guest pass directions? and why was I just told to up and leave. Bad experience, won't be back. Be careful using a guest pass the new rule may be used to just turn around right back out the door. 24-hours should mean 24-hours.

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★ 1

This gym is an absolute hot mess. It’s filthy, neglected, and honestly unsafe — the sauna is basically a biohazard at this point. I genuinely don’t think it’s ever been cleaned. There’s fungus, broken equipment, and an overall feeling that no one in charge cares about basic hygiene or maintenance.

Meanwhile, the staff — who seem like they’re at least trying — are forced to focus on the wrong priorities. I usually go with my husband as his “Buddy Pass” guest and have never had an issue. Suddenly, I was stopped and asked for an ID. I didn’t have it on me or on my phone. I’m literally the only person on his pass.

It’s absurd how strict they want to get about checking IDs while the sauna grows new life forms and the machines are falling apart. My husband was so fed up he canceled our membership on the spot — and I don’t blame him.

Here’s an idea: clean your gym, fix your equipment, and keep it sanitary. Then you can worry about nitpicking buddy passes and IDs. Until then, we’ll gladly take our money elsewhere.

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★ 5

If you're serious about working out consistently, go here. Open 24 hours and rarely closed on holidays. Also one of the cheapest memberships. Love this place.

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★ 5

5/5 for being a 24 hour gym.
5/5 for reasonable cost for all the amenities they offer.
5/5 for an amazing staff just so friendly.
3/5 for personal training wish I had a full body assessment along with a full monthly workout plan or some type of workout format so I can stay consistent. Other than that I love the personal trainer. Just wish there was more to the personal training program and my opinion..
2/5 Cleanliness, I understand when I was there there was a new General manager by the name of David London and he has been trying desperately to get the facility in top-notch shape and I think he’s been a great job with that.
3/5 for equipment, majority of them have been broken down since I’ve been there other than that, the machines are great many variations of workout machines. I give this gym, a four out of five in general. Paul is amazing great person to talk to about your fitness journey Chris was my personal trainer and he does pushes you to get to your body goals. The front staff is amazing and the housekeeper crew are amazing as well I wish I could have stayed but I had to move wish you all the best and thank you David for helping me understand fitness you put it in away that anyone can understand

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★ 3

Equipment is often broken or well on it's way to being so. For example, both the peck deck and a free motion cable machine has had a wobbly arm for at least 2 years straight now. Paper towel dispensers and disinfectant sprays are also empty most of the time. More recently, this location has also implemented a rule not allowing people to keep their gym bags with them due to theft, which is inconvenient. But at least the staff tends to be nice, I've never had an issue with any of them.

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★ 3

solid gym, gets a little crazy sometimes after dakr but overall good place, a little smallhut ok

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★ 1

Terrance was on a power trip and was trying to argue over me putting on a shirt while not giving me time to put on my shirt

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★ 1

I generally do not leave negative reviews—but this incident was a violation of basic respect and decency, and I must speak out.

I’m a working professional and a mother. I brought two minors from my family (under 18) with me to the pool at 24 Hour Fitness—something I’ve done before without issue. Suddenly, I was told the “buddy system” now requires registration. Though surprised, I cooperated and attempted to complete the process.

However, staff were unprofessional and contradictory—first saying age didn’t matter, then insisting one of the minors was too young. Their own policies weren’t clear to them, and their attitude quickly escalated the situation. One employee displayed visible frustration, while the manager dismissed my concerns entirely and became verbally aggressive when I calmly asked for clarification.

When I requested to speak to someone else or get contact information for a supervisor, I was ignored. Then, shockingly, the staff threatened to call the police—in front of my children—simply because I asked for help and no longer wanted to speak with the aggressive employees.

This was an extreme overreaction and abuse of power. I recorded much of the incident for my protection. One new staff member was polite and even apologized for his coworkers’ behavior, which I deeply appreciated.

We left peacefully, but my family and I were left hurt, shocked, and deeply disappointed. Calling the police over a calm conversation about unclear policy is unacceptable. No resolution was offered, and no contact information was provided as requested.

I sincerely hope 24 Hour Fitness takes this matter seriously. We await a proper response before deciding on next steps.

– The Agayev Family

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★ 5

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★ 1

I want to know why the gym was at “call the health dept” levels of disgusting today when I went in. The steam room had actual mud on the ground, lights were literally out all over the aquatics center, no paper towels or sanitizer bottles stocked, trash allllll over the shower and locker areas. The corporate teams sitting at home on zoom need to hire MORE cleaning staff and pay them more and support their in house staff MORE. Nobody is gonna put up with this level of gross as a job and I 100 percent blame the corporate level.

David has been a big help in turning around a lot so I know he’s doing the best he can. I’ve worked corporate. This is y’all’s fault.

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★ 5

I like it.

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★ 4

Overall good experience, enjoyable and mostly clean. Never had a bad experience.

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★ 5

New GM here been here only 4 months and he’s already making a Big difference place is obviously not spotless but compared to what it has been it’s a huge progress GM trying hard now need members to help him and respect the equipment and clean up after ourselves we’re not animals we can all help keep this place clean! Love this gym would love to continue seeing steady progress in improvement this was at 7 pm too!

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★ 1

The absolute worse gym I’ve been affiliated with. I’ve been here since it was open and the decline in this gym is unbelievable. The management changes the rules of this gym everyday I never know what I can and can’t do. If I can rate this gym a negative number I definitely would. It’s filthy and customer service is poor, I wouldn’t recommend this gym to my enemy. I had to just cancel my membership and move on

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★ 2

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★ 5

Many thanks to the new manager for his hard work in making this gym more safe, more secure, and more clean than it has been in the last 2 years I have been a member here. I have not seen trash or garbage in the saunas and I use them nearly every day. And to be fair, why are the members leaving trash (towels) and water bottles in the sauna? Because they are using them to manipulate the thermostat, which breaks the sensor. There are signs warning the members to NOT do this!

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★ 1

None of the lockers work and it’s been that way for a year

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★ 5

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★ 5

Kelcie and Mary are the best instructors. I love the Lift, Yoga, and Zumba classes. O wish there would be more class options in the evenings or bring back Spin.

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★ 5

We love Mary & Kelsie! Wed live more classes though!

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★ 4

My favorite in the area.

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★ 5

I’ve been taking Kelsie’s lift class for the last 3 years and love walking into a friendly/inviting space, and feeling like I got a great workout in every time. Would love to see more options for classes/times!

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★ 5

Kelsie's strength and yoga classes are great. My strength and stamina have improved significantly.

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★ 1

Moved here last week & was hoping to make this my new gym as I live very close. Staff were not helpful and said they could not offer me a tour unless I come back at noon and wanted to charge me $30 for a day pass to try out the facility. Horrible customer service. Reviews I guess reflect that

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★ 1

Weekend night crew, specifically Terry and the tall guy suck. They let their friends in to play basketball for free and would not let me in even with a guest pass. If you don’t know customer service find a different job, but they are just blatantly rude. I sat there and reactivated my plan with towel service. Paid towel service and apparently they don’t have towels either. Shouldn’t be advertised on their locations website if they don’t have it. Issaquah 24 is an overall much better experience

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★ 5

I’ve been coming to 24 hour fitness for over 10 years in the last 30 days. The gym has made a significant turnaround. The culture has changed and shifted back to a more positive atmosphere. It’s clean it’s upbeat. It’s a place that I love coming to and working out at. I can’t say enough good things about the cleanliness of late. I wish more clubs look like this. I wish the gym atmosphere was as good and it’s positive thank you to London and all the staff and janitorial crew for keeping up the gym and making it feel like home again

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★ 5

Places improving a lot for what I've heard since being under new management.

Spoke with new manager for not a complaint or anything just talking to the gentleman

Talked about mechanical stuff. Other staff members told me they don't have a vendor that maintains their pool anymore (I wasn't paying attention and told me they moved in house). My
So I thought the recommend a company that I worked with professionally
We chit chat it for a long time about how the pools maintained on the property give me a glimpse behind the curtain

Lucky mother buzzers got an automated chlorinator not sure if I'm calling it back correctly

What I maintain another pool at a apartment complex we had to manually chlorinate lucky anyhow manager that took over the property is doing a lot to improve it and wanted to show the gym I love going to some love

If you're looking for a good gym to go to this place is really clean good vibes and the staff are really cool

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★ 5

I've been going to this gym for approximately a year. I saw a lot of machines go out of service or break down. The staff turnover was high, and the people just didn't seem to care as much as they should.

Then the new manager came in. In the last 3ish months I've watched as many of the machines that were down came back online. I've seen the manager there to the late hours of the night. I'm one of the middle of the night gym goers. Trust me, I'm saving your eyes as much as saving my mind. When things are brought up that need repair, they get taken care of. It may not always happen quickly, but it does happen. Most of the equipment is functional, the staff cares, and I see people maintaining the location. There's stuff that needs fixing still, but when equipment is used 24/7 machines will never be 100%. At the same time, the gym is never occupied to the point where you won't get to use the equipment you're looking for at some point during your work out.

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★ 5

Way Cleaner Now, Seeing a lot of improvements since before. Most of The Machines Are Fixed Now, The New General Manager Is The Best. Look forward to further experiences.

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★ 5

Looking cleaner. Machines working. Workers putting in the work, making it a place where you actually want to work out.

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★ 4

David,I want to thank you for making a big difference in 45 days bathrooms locker rooms sauna swimming pool are super clean. Oh great job with the Parking lot sidewalks. Now customer service is Excellent. Keep up the good work. David, I gave you 4 1/2 stars thank you so much.

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★ 5

I’ve been coming to this 24 hr fitness since January 2020. I remember talking to the new GM (who I didn’t know at the time I just thought he worked there) I remember saying “yeah, it’s messy but i think it’s not terrible considering it IS a 24hr place” and I remember he said something along the lines of how it could be better and that it will be. And let me just say, he’s a man of his words. This man is out here PHYSICALLY scrubbing between each machine cracks & crevices literally WHILE on his knees and all just to make up for the years of dirt that has build up & neglected. I applaud him and wanted to make this post because he deserves to know his hard work is showing! I don’t think I’ve ever seen a GM care for their gym like how he has in the few months / weeks that he’s taken over. And mind you, I’ve been going to multiple gyms in the last 10+ years. Excited to see all the new changes that are for the better!

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★ 2

Avoid storing items in the locker room. This is the second time that my wallet has been robbed of my cash and credit cards. Not the keys, but Why, I wonder? I was at fault the first time since I neglected to lock the locker. But even though I had a lock on this second time (04-12-25), it was still broken into. When I inquired at the front desk, I was informed that another man had just minutes before reported the same incident. I asked a few other guests as well, and they said that it's more common than not.

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★ 1

I had an extremely frustrating experience with Terry. When I reached out for help, I was met with nothing but excuses and complete indifference.
Every time I asked for assistance, Terry was either unresponsive or gave vague, unhelpful answers that didn't address my concerns at all. It felt like terry couldn't care less about actually solving the problem. I ended up wasting so much time, he kept walking in circles around the podium and ultimately, Terry was no help whatsoever. I would not recommend working with them under any circumstances.

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★ 5

My favorite workout spot🫶

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★ 5

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★ 4

Almost every shower had a clump of hair in the shower drain in the women's. But, overall really amazing place to work out. The steam room helped me breathe so much better and the sauna felt great right after the steam room. The hot tub helped my back feel so much better. Make sure to bring some kind of sandals. The locker room floors are very slippery.

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★ 5

I've been a member since opening day 8 year ago, I've seen it brand new and I've seen it degrade overtime. No exaggeration, I've watched as the treadmills suffered complete breakdowns at the rate of about 2 per year. Its been on a slow decline in cleanliness and quality since covid.

But finally the place has been improving both in fixed machines and noticibly cleaner areas. It's night and day from the state of things at the start of the year and basically since the place reopened after covid. I was close to giving up hope and finding a new gym, but it looks like there's new management and it shows. Grateful to see the place do a 180.

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★ 5

What I love about 24 hour fitness is their Body Pump class. Kelsie is a great instructor. She's very motivating. If you are looking for a good workout, I encourage you to join her class.

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★ 1

What’s the point of getting a guest pass at 24 hour fitness if you can’t use it at any time? Yall can keep it I’ll stick with LA fitness

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★ 3

Less busy in the morning. Avoiding loud people

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★ 1

If I could rate a negative 10 I would. We’ve been coming for about a year and in the last couple of months we’ve noticed a decline on the cleanliness of the club. The lockers and showers are disgusting. The steam room is always smelling nasty and no one really picks up the trash inside both the sauna and the steam room. And the tiles inside of the steam room they feel slimy and are full of scum. I’ve been avoiding using those areas more and more now. We have mentioned to staff several times and they have not been doing anything about it. It is unacceptable since members are paying a membership fee and we are not getting what we are paying for. Also it is breeding grounds for bacteria and diseases. DO NOT RECOMMEND!!!!

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★ 1

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★ 3

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★ 1

Signed up for a two-year membership with 24 Hour Fitness in November 2023 during a promotional offer on their website. Despite paying for two years upfront, I’ve been unable to use my membership.

When I visited the gym to resolve the issue, the manager said he wasn’t there in 2023 and couldn’t verify past promotions. Instead of honoring what I already paid for, he told me I would have to pay an additional $300 and then sign up for a new membership, completely disregarding the original agreement.

This experience has been frustrating and feels like a bait-and-switch. I wouldn’t recommend signing up unless you’re prepared for potential billing issues and poor customer service.

P.S. Nah, I’m not giving more details. The time for that was when I spoke to your staff in person, and they denied me. Now, you can speak with your horrible managers and staff. Also, shoutout to Katie—not even the person I interacted with that day—for how poorly she treated other guests in just the 10 minutes I stood at the front.

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★ 5

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★ 2

Way too many machines that are out of order. Nearly all the Stairmasters for months now.

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★ 1

I've been a 24 fitness member since 2009, and the facility specifically has been having questioning whether or not I should renew my membership for another year. Machines are always down and most of the small lockers are broken. Nothing never seems to get repaired or replace. Cars and personal belongings are always getting broken into. Hoping things will change soon.

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★ 1

Worst gym I have ever been to they have probably over 100 lockers. No exaggeration 90% of them are locked or don’t work(been broken since I’ve bought my membership)management absolutely SUCKS please don’t waste your money at this location you would have better experience at planet fitness I’m actually convinced(I REPEAT DONT SPEND YOUR MONEY HERE)

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★ 2

I have a 24 membership so I only need 1 gym membership as a live half time in two states. Unfortunately, I have to use the Tacoma 24 hour fitness to get exercise. For the 1.5 years I’ve been coming here, only 1-3 of the 9ish stairmasters work at a time. There aren’t enough treadmills, and all that’s left are ellipticals that no one uses anymore. It’s hit or miss if I can even do my workouts when I show up.

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★ 1

I can't believe the employers don't care of cleaning the bathrooms, and I don't know how they handle the dirtyness, but for me I cant, i'm a clean person and I grew up being one, so please clean this place up its just so nasty coming in the locker rooms, and it's all dirty.

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★ 5

Good rent, cheap place to live! 👍🏻 Don’t expect your house to be clean if you as a community don’t take care of it X

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★ 1

Here to confirm every other 1-star review. Gym hasn’t been cleaned in months (overheard front desk employee stating they don’t have a custodian crew). 25% of the cardio machines haven’t worked in months. Is anyone actually managing this location? Wake up!

Source: Google

★ 5

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★ 1

Oh where to begin!
This review is strictly for management and corporate to be able to see. 2 weeks ago I came in to your location at 38th and Pacific I have been a member in the past and was always very much okay with the gym.

Recently I became a below-the-knee amputee and unfortunately because of this I became homeless on top of losing my father. I decided to join the gym because the shelter where I stay does not have an adequate shower for me to use I simply have a hard time getting in and out of my wheelchair to shower. So I rejoined this particular gym and I must say that I am completely and utterly disgusted by what I saw. And more than that I'm highly offended.

The gym was completely filthy dirt everywhere from the floors to the machines to the walls and when I say dirt I mean physical dirt from the outside that you could see perfectly with the naked eye just standing in front of it. Trash overflowing trash all over the floor you go into the restrooms and the locker room and there's trash all over the floor dirty used clothing all over the floor as well that has been abandoned hair products all sorts of nasty used tissue.

When I tried to use the handicap shower that was a joke first of all that shower is not meant for anybody in a wheelchair it's not big enough and there's no way anybody can get from a wheelchair and into that shower. The shower was also broke there was no handle to turn the water on. And when I went to the front to let them know they direct me to the unisex bathroom and when I walk in there it's just as filthy.

I have already filed a complaint with the Pierce county health department on the sanitation of this facility and they have made me aware that they have paid a visit to this location and found some of the same concerns.

Clearly corporate and management do not care about the condition of this gym therefore until something is done I will continuously contact the health department and keep making reports and they've assured me that every report is investigated.

I've seen many times where somebody has responded as the company for some of the same reviews telling people that they care about the safety and health of everyone in their facility but I must say given how many comments over the last year that have been left I find that pretty hard to believe

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★ 3

Most treadmills are inoperable. Lockers on the exercise floors don't lock or work. Toilet filthy

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★ 1

75 percent if cardio equipment has been broken for well over 6 months now and everything single combination locker is busted will definitely not re up membership all employees complain about working there non stop as well

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★ 1

People are very nice and kind but my only issue is that the first day I went to sign up I was told that I could bring kid but they have to be on my side couple days later I went with my daughter one lady told me that I’m not allowed to bring kid the following day I saw couple people that came with they children I’m not happy about that I was even about to cancel my membership but I think I’m gonna keep for couple times until I find better I’m just not happy about it

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★ 1

Worst gym in the entire universe!!

Someone got to the man’s lockers and just cut all the locks and stole everything !!!

The staff doesn’t care about you!
Nasty not maintainable place

Even if I’d would get paid I’d never step in this gym ever again.

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★ 5

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★ 1

I'll let the pictures state the obvious reason for the one star review. Other than the disgusting state of this gym the members themselves are a reason I can't wait to join another gym, clown antics and loud disruptive behavior. I've been to some pretty bad gyms but this takes the cake.

Can't wait for Crunch to open!

Source: Google

★ 3

The swimming pool water is very cold in winter, hope this will change, thank you

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★ 1

The parking lot is infested with rats 🐀 and the bathrooms are disgusting, I don’t understand why cleanliness is not a priority here.

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★ 4

Polite staff, clean

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★ 5

I love 24 , because I can workout any time of day

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★ 5

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★ 5

My first time stopping into this location. The general manager was kind and very helpful. The employees were friendly and the gym was clean. Definitely coming back when I am in town again.

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★ 1

The sauna is in bad condition

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★ 5

Darien is really helpful and has so many good insights! He listens and really knows a lot about all the different ways to do every exercise. Definitely book with him if you can!

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★ 4

Good staff, Pretty good cleanliness, some machines need to be reupholstered, plenty of weight, lots of cardio machines,

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★ 5

Amazing

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★ 3

This gym is DIRTY. The women’s bathroom is usually pretty clean but the floors, mirrors, machines, corners of the walls, etc.. DIRTY. Oh and why is everything always broken??? Machine's, water fountains, and lockers, are constantly broken. And the HVAC system is AWFUL! Why is it so hot in there! During the colder months the cycling room was super cool, I’d go in there to stretch and cool down. But now? Forget it! Stretching in either one of the rooms is awful. It’s like the a/c doesn’t work in certain areas? I really only like this gym because of the hours and the size of the facility.

Source: Google

★ 4

I would like to give a shout out to Gabby, an employee that works at the 24 hour fitness in Tacoma. She gave excellent customer service and was calm and friendly when handling a difficult situation.

Source: Google

★ 1

I’ve come here for over 4 years now and cleanliness has always been an issue, but the poop in the shower was the last straw.

The machines and weights are fine and they have a huge selection, which is great; everything else about this gym is not great. To start off, there are break-ins in the parking lot every day, and people get their cars stolen right out of the parking lot because the gym security cameras don’t watch the parking lot (I would know, my car was broken into for a sweatshirt and there was no video). While it's unfortunate that kind of stuff happens, I get you can’t always be watching the parking lot.

Something they CAN watch is the locker room, but they refuse to. It is utterly appalling how disgusting the locker room, bathrooms, and showers are. There are urine stain trails that go down the urinals and wall behind them. They NEVER clean the showers. I know they never clean the showers because there is BLACK MOLD (toxic to breathe) growing in every single one – black mold takes a long time to grow. There is a ton of hair and trash in every shower. There is trash all over the locker room floor. Every single shower will run out of soap and they won’t be filled up for 2 weeks. And then today, the straw that broke the camel’s back, was the literal feces I saw in two of the showers (Photo attached). This place is absolutely ridiculous, and to top it off, homeless people just walk straight in without checking in to smoke and do drugs in the locker room.

This explains their awful 1.18/5 Better Business Bureau rating with 225(!) complaints registered in the last year. Look at every recent review. Everyone feels this way and nothing is being done to address it.

When I first started coming here, they were looking for a new manager and the gym has gone downhill ever since. They don't care about the health and safety of their patrons.

I used to work at an aquatic center, and if I had left the locker rooms how this gym leaves their locker rooms, I would have been fired in a week. I have no idea how this place hasn’t been shut down by the health department. Save your money and go to another gym that actually cleans.

Source: Google

★ 1

Hands down the dirtiest gym locker room I have been to. I've used gyms in 3rd world countries that do a better job with the cleanliness. This is totally unacceptable.

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★ 1

Edit Sunday May 26th
For the first time in years we missed going to the gym last Saturday. I am completely and utterly disgusted this morning. Walk in and the floors are worse than usual. Put down my exercise mat on the floor. Then I notice my hair on the floor. I have super long hair all the way down my back. 2 strands right by where I normally work out. This means this floor hasn’t been cleaned in weeks. We are finally ready to cancel our membership. Been a member since 2008! But nope! No longer will support this company. Plus the machine I like is still broken after speaking to management over and over.

Complaining falls on deaf’s ears. I have went to 24 hour fitness locations for 15 years now. This location is getting worse and worse. I miss the Lakewood and Olympia location. Both were always clean. I complain every single weekend about all 3 of one machine I enjoy being broken. Am reassured that they have a maintenance order in to get them fixed. Really? For 3 years every weekend I put in the same damn complaint! Nope!
The bathrooms are always disgusting. They have been saying for 3 years that it will get better. The floor where people stretch and do abs are so disgusting that you can’t even clean it enough as a gym patron to work out. I don’t understand how so many people can work in this gym and all gather and gossip but not a single one takes enough pride to clean. If you clean your floors and equipment enough then the people who work out in your gym clean up after themselves because you set the example. Today I hit my max when I tried myself to clean the floor enough to workout and couldn’t get it clean enough. I hate to have to change my clothes right after just to get in my car cuz you wear people’s dog hair and weeks of lint and dirt wads just by getting on the floor in a designated place to stretch. I have lost hope and faith that this location will ever be any better than it currently is. It clearly doesn’t uphold the standards of other 24 hour fitness’s. We paid a whole year in advance this time. Such a shame cuz we go to another gym during the week due to how gross the upkeep is on this one and only come here on Saturdays. Yet to still be disappointed. Completely over it!

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★ 4

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★ 2

Please fix the broken treadmills!!! Nearly half of the treadmills are broken, even if they don’t have an “out of order” sign on it. Some won’t turn on, some the incline controls don’t work and only stays flat, some the speed controls don’t work. And the working treadmills are always full when i come so i usually am stuck waiting for one.

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★ 4

As good as can be expected in Tacoma.

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★ 5

Excellent facility and staff. Not sure who the trolls are for some of the other reviews. But my experience is that the management are extremely responsive and work hard to keep things clean and in excellent condition. This is the BEST club in the area by far.

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★ 1

The gym really has fallen apart in the last year. I don’t know what happened the manager is cool and when he first started here a few years ago he was doing a great job! Now it’s so dirty all the machines are broken or don’t properly work. High schoolers everywhere. I really don’t mind kids coming to workout but it’s been literally groups of people like 3-5 all working out together making the gym so crammed. Never parking but seems like there aren’t even that many people in the gym. It really just seems like they gave up on this gym. It was so nice when they first opened up. Now it’s gross and broken.

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★ 5

Great gym equipment and plenty of cardio too. I received some personal training there from Chris and had a great experience.

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★ 5

Wonderful team!

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★ 4

Here today and 1 out of 9 of the stairmasters are working. It's been like this since I started coming months ago. I've been told the parts are difficult to find for repair. The clubs in Redmond and Bothell have newer models so I'm assuming the parts are hard to find because they don't make them for these old machines anymore. How can you spend so much on one location and not another? It's honestly disrespectful. The members here pay just as much as anyone else. I have contacted corporate with no response. It's not a good look for this company. Would change gyms if any around here were any better.

Edit 3/24: Updated from 1 star to 4, they actually fixed quite a few of the stairmaster machines! A couple are still down and there are still out of order signs on other machines around the place, thats why I'm not giving 5 stars. But very happy to see they are working on it!

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★ 1

Joined gym last year in May, stair machines are still broken, there’s only 2 that work, steam, dry sauna always dirty, outdated machines for work out, mens locker rooms are filthy including the showers. Facility is poorly managed, facilities always dirty and machines are not maintained properly. Only positive, open 24 hours.

Source: Google

★ 1

Terrible. Very dirty, people just dont care, they come out of showers wet and dry their clothes on the floor. Changing room is constantly wet and slippery, makes it very hard to change clothes. Gym staff dont bother to enforce any rules. Gym is overcrowded. Many complains about cleanliness level for years and management never cared because its keep getting worst.

Source: Google

★ 1

This would be a 5 star gym if they could get the place cleaned properly. The pool and hot tub constantly have grime built up, the locker rooms have lots of dust and dirt, hairballs, and who knows what else all over the floor, and the gym is maybe the dirtiest basketball court I’ve seen in years. If they cleaned it up consistently this place would be 5 stars, easily!

Update 07/02/2022: still not clean. This is in the corner of the basketball court. Bottles of water and cans of energy drinks all over the perimeter the court. This is ignoring the state of the locker rooms, the pool, the hot tub, and the steam room. All have a layer of grime on them despite the three employees congregated at the front desk and the one employee that does laps around the facility with spray bottles in hand but doesn’t actually clean anything. Further news as events warrant.

Update 02/01/2024: someone pulled a gun out on the basketball court while I was in the gym and proceeded to take it into the parking lot and shoot at the car of the person they were mad at before driving off. I was in the gym when this happened and the staff member on site didn’t even call the cops. I called the next day to cancel my membership and the person I spoke with said they didn’t hear anything about it and had no clue. Furthermore - nothing at this gym got better in the 18 months I went there. The swimsuit dryer never got fixed, things only got more dirty over time, and the staff just rotates with the exception of the manager who is clearly checked out when it comes to insuring that they put out a quality product. This whole place is a dumpster fire. Don’t let the cheap price entice you, there are far better options for not too much more money.

Just look at the reviews with responses from the last 9 months about how they “plan to improve” and “want to be better” but it’s has looked this way the whole time I was there. Please, avoid at all costs. You’re saving your time and money at the very least and, potentially, your life.

Source: Google

★ 1

Place is dirty.

And, here, I'll save you the trouble -"Thank you very much for sharing your experience at our gym. Sounds like we really dropped the ball here, since we strive to keep our gym clean and organized. We appreciate your feedback and hope to serve you better in the future. "

Source: Google

★ 2

Over populated gym really got to understand the peak hours, equipment is okay, staff are GREAT. Not a gym for people into heavy powerlifting in “private training” and loads of high schoolers I find that trying to find parking is probably the most difficult aspect of coming here having to park almost nearly to the Walgreens or other businesses nearby

Source: Google

★ 1

This gym has quickly spiraled downhill (especially the last year) and we’re officially on the look for a new gym. Almost all of the stairmasters are broken and have been for a very long time. I don’t think they have any plans on fixing or replacing them. The women’s restrooms are also always filthy. It’s such a shame to cancel our membership since we’ve been 24 members for a long time (originally in Seattle and then when we moved to Tacoma), but they clearly don’t care at this location.

Source: Google

★ 1

Gym is absolutely disgusting and staff doesn’t seem to do anything about it. Stuck here for a year and so far im awfully regretting it. Only 3 stairmasters work here and its been like that for months. With all the membership money they collect here you’d think it’d be fixed by now. Equipment is all dirty and outdated. Only good thing about this place is that it’s 24 hours. Save your money and go somewhere else.

Source: Google

★ 1

Joined the gym for the hours and pool. Unfortunately, it's never not busy. Which by itself isn't bad, but quite a few are just not working and most others are taken by people who take about 15 mins between reps (exaggeration - but seriously, most are just texting). Just know before you join, it's not for those who just want to get in and get out. Now the tedious process of canceling... definitely an overall disappointment.

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★ 5

Kevin is the man!

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★ 3

Have been a happy member for years. Lately acceptable housekeeping had fallen greatly. This includes over full trash cans, empty towel paper dispensers, no toilet paper, and trash covering parking stalls.
In addition, several workout equipment are in need of repair...for weeks.
I always inform the front desk of any issues I experience in hope that I will be taken seriously and cleanliness of the gym improve.
Respectfully
A loyal member

Source: Google

★ 1

Manager was rude and disrespectful. Not giving this place business and I'm buying all my friend's memberships at another gym so they can cancel theirs here.

Source: Google

★ 1

I have recently posted a review about how disgusting, filthy ,dirty this establishment really is and I was reading other reviews and I've noticed how generic the response from the so called management appears. Customer service , and a healthy sanitary environment, is not a concern at all obviously. The filth is mind blowing... obviously there is no concern for customer service, or concern to health of customers or to provide a clean ,friendly sanitary environment I am currently fighting to get out of my newly acquired year gym membership because there is no way I feel comfortable going back to such a disgusting facility. Health inspectors should make a drop in inspection. they wouldn't have to look very hard or very far to find great concerns for the public in these areas. The Establishment is completely disgusting. I will never go again.

Source: Google

★ 1

I had never had or purchased a gym membership before prior to joining 24-Hour Fitness so I wasn't really knowledge about proper gym sanitation, cleanliness and etiquette. My eyes were opened up when I went to the gym with a workout buddy that has had years of gym establishment experience and my eyes became widely open to how the gym equipment, floors, pool ,locker rooms and establishment was so very unsanitary , unclean, and very disgusting I'm extremely disappointed because now I'm in this gym membership for a year.I was so disgusted I don't even want to go back. Then I thought well maybe I'm the only one that has this issue,lesson learned read reviews prior to committing yourself to a gym membership. I have found out that I am not the only one that was morbidly disgusted with the very unsanitary,disgusting establishment of 24-Hour Fitness. So take this review as a warning to all newbies to acquiring a gym memberships. Stay away from 24-Hour Fitness establishment located on 38th Tacoma wa., and definitely read reviews prior to joining the establishment.

Source: Google

★ 1

I was recently attacked at this facility. I was thrown to the ground and choked. The police came are currently working on the assault case. This gym has a complete lack of concern for the safety of its members. They lack sufficient cameras as well as only prioritizing profit over safety. They only had one employee working with at least 50, if not more, individuals working out at that time. There is an insane amount of drug use in and around the gym especially in the parking lot. The GM, Israel, has been extremely rude and in fact tried to say I had a hand in the altercation even though I said nothing to the person who attacked except No when he told me to give him the weights. I have never been so insulted when he tried to put some of the blame on me. I was literally tackled from behind and I did nothing but sprawl and prevent this individual from choking me. I never said anything to him except no and to get off of me. How dare this individual victim blame me because he was mad I had contacted the BBB? I did so because of the lack of concern. I have reached out to legal representation as well as opening an assault case against the individual who attacked. I strongly suggest going to a gym that actually cares for the safety of their members as well as a gym that has a clean facility machines that actual work instead of this this 24 hour fitness.

Source: Google

★ 5

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★ 5

Open 24hrs- super sport
Best gym in the Tacoma area.
The manager is Friendly / helpful, so are the staff,

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★ 5

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★ 5

Management is on par! Really friendly and knowledgeable!

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★ 2

Stuck here for a year. The gym isn’t clean. The yoga/athletic room never gets swept so you see dirt, dust and hair all along the sides.
There are huge gnats around the hot tub and dead ones float in the hot tub, pool is cold, sauna room floor is disgusting, never go bare foot in either. I never go bare foot or stand in either the hot or wet sauna. Bathrooms need more frequent cleaning and shower stalls repaired. Cleanest room is probably the cycle room since it’s dark and you can’t see anything.
Front desk are just hanging out.
I paid for National/gold, how do you determine who has silver? I’m guessing you there’s no determination and they just go by the honor system. If that’s the case, what’s the point in getting gold if anyone can use the pool, hot tub and saunas?

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★ 2

The bathrooms are disgusting. Bloody feminine products sticking out of trash in stalls. No toilet paper or seat covers. The sink in the ladies room has been clogged for over a month which tells me nobody cleans the sinks. Love the equipment but the bathrooms are a health hazard. For how much you guys charge there's no excuse for it to be this disgusting.

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★ 4

Very clean place

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★ 5

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★ 1

When I joined a club, I gave it 5 stars because the pool was clean, staff was very friendly, shower room was also clean.

I am a senior citizen intermediate swimmer who does 45 minutes to 1 hour lap swimming every 2 to 3 days a week.

I am now giving 1 star, and the reasons I stated are below.

(1) Seeing too many (I would say, maybe about 70%) people DID NOT SHOWER before into water. After the sauna, you know that you have detoxed so all sweats (it's smelly and dirty) need to be washed away before into water. It's common sense!

(2) Why do people still wear dirty outside shoes to step into a pool facility to use a sauna, hot tub or pool? No wonder, I see so many sands and dirt inside the pool and hot tub.

(3) Filthy locker room, always. I saw artificial extension on the shower door. Pool and hot tub waters are so dirty and cloudy..

Remember, your facility was way better before. But sorry not anymore.

I have another membership with LA Fitness, and of course, comparing about cleanliness between two facility.

Source: Google

★ 5

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★ 1

Front desk staff very rude and snarky when approached for 3 day pass. Wanted nothing to do with potential new members. Employee responded in a way where she just wanted me gone so she could continue to flirt with some guy while her back was towards the door and not doing her job properly. NOT MILITARY FRIENDLY in the slightest as DoD identification is not sufficient for their establishment. Retraining is definitely required to emphasize good customer service and relations.

Source: Google

★ 5

It's a great morning experience, and the staff is super friendly and professional. Great start to the day!

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★ 5

Immaculate locker room. The pool has never been crowded when I went. Helpful staff. All the equipment is cleaned regularly, I’ve never had to deal with sweaty weights or leg presses. Best part is that this one is truly 24hrs. With my job, I can not always get to the gym by 8/9. My fav location when I’m done in Tacoma.

Source: Google

★ 5

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★ 5

Sauna, steamroom, pool, lots of machines and free weights and beautiful people

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★ 1

The reviews are right, the bathrooms are awfully dirty.

Update. Why are there so many broken fixtures at this 24 hr fitness?

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★ 5

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★ 4

Good facilities. Pool bottom is a little dirty but cleanest option in the area.

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★ 5

My sessions are always amazing, awesome, and fun! They are new every day so all muscles get worked out. I love all my sessions!

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★ 5

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★ 5

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★ 1

Before I wrote this I looked at the reviews.

After seeing the exact same complaint about the disgusting mess it is. The owner or manager keeps replying saying they care about the cleanliness of the place.

Which makes no sense as the place is always nasty.

It needs the health department to come take a look

Source: Google

★ 1

Jesus. This gym is so dirty. And not normal dirty. Bad bad bad dirty. Corporate needs a email with all these photos or they need to shut down for a couple days and do a full on cleanse. I'm cancelling my membership

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★ 5

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★ 5

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★ 2

I’m not sure why this gym is always so dirty and out of paper towels, hand sanitizer, etc. Is it possible to hire more people to actually clean this place, replace empty items and repair broken machines? It’s unsanitary especially in a place where people sweat, touch everything and can’t wipe down equipment. The wipes here must be from the 18th century they smell so bad. Also, I think the squat rack hogs should really be regulated.

Source: Google

★ 1

Filthy facility and very little ‘gym etiquette’ to be seen from anyone. The location is pretty rough, but I knew that before signing up so that isn’t influencing the one star review, just something to consider. Working out here feels like walking into a high school cafeteria. It has honestly been an awful and cringy 8 month experience and I’m glad to finally leave. I have never disliked being at a gym until I signed up here. The only pro to me is their hours.

Source: Google

★ 4

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★ 2

The only good thing about this gym is the hours! It’s the only gym open before 5 am in Tacoma! After reading all the previous reviews, it’s obvious that they don’t care about the cleanliness of the gym! I’ve emailed the club general manager and got no response! It is filthy! Showers have black mold, men’s locker room is absolutely disgusting! Overflowing trash, garbage on the floors! Nothing is wiped down at all! The pool and hot tub have green algae growing in them! The sauna always has trash in it and black mold growing! The steam room which just recently opened after being closed for months, smells like mold, and people constantly use oils in it which some people are deathly allergic to them! The gym machines are never cleaned! It’s not the members job to do their job of cleaning! The staff is constantly standing outside not even paying attention! They have been letting the homeless come in and shower! Not cool! The parking lot is now being overrun with homeless campers! And complaining to staff does nothing! Time to get the health department involved for the cleanliness issues!

Source: Google

★ 1

worst gym ever. people picking fights and staff doesn’t care

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★ 5

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★ 1

My bag and car keys was stolen inside the gym by the men’s locker room this theft is able to break my tsa lock unsure how., talked to the staff they able to pull up the footage but the thief is not even a member of the gym 🤔 my question is how they got in? Lol and if they have some passes or something 24hrfit should able to pull up some personal information because why would you let someone in without their information 🤔 anyhow lesson learned carry your bags anywhere you go. 😊 stay safe

That’s him btw who stole my belongings

Source: Google

★ 5

Excellent facility, nice equipment, swimming pool, sauna, jacuzzi. Friendly staff 😁. Thank you guys for all your hard work in keeping fitness going during difficult times in the world. 💯

Source: Google

★ 1

My stuff was stolen from men’s locker room he stole my bag, car keys and head to my car to get my wallet. Luckily he didn’t steal my car., waiting for manager to view the cctv to send to the police., I hope he’s a member of this club in able to trace this theft.

Source: Google

★ 1

Filthy. Locker room floors are constantly trashed and covered in hair. But the worst part is the black mold in the showers that I notified management about but it wasn’t cleaned for over a month. I understand the men’s side is even worse. Tons of broken equipment too. I only got a partial refund that wasn’t explained.

The LA fitness nearby is much cleaner, cheaper, and has better equipment.

EDIT: the response "from the owner" to my review is the same copy pasta they've used for every other review mentioning how dirty the place is. It's a health hazard that can't be papered over by a rote response. The health department should shut them down until they've cleaned up.

Source: Google

★ 5

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★ 3

Sketchy area but nice facility

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★ 5

Clean, friendly staff, and it never feels too crowded like some other gyms. There’s plenty of benches, squat racks, and cardio/weight machines, as well as a turf area where you can flip tires or push a sled if that’s your thing. Everyone also tends to mind their own business which is great.

Source: Google

★ 1

* Cool little gym; but horrible staff!
* There is an un professional midget asian personal trainer! If he would work as hard as he clowns members maybe he would have had been somewhere in life! It’s outright extremely racist when demonstrating to his coworkers as to how a black member walks like a monkey side to side! Equally disgusting is both coworkers laughing about it as if it’s amusing; ironically one of the staff was black😏!!
Acting like middle school teenager dramatic girl doesn’t pay off! He needs to leave his micro small D rage energy at outside of work! The job is so easy a cave man can do it! Anyways; I canceled my membership with 24hr fitness; joined LA fitness instead!!

Source: Google

★ 5

Source: Google

★ 1

It is a good gym, but two major issues, after 9:00 pm as I only can observe.

1) The level of dirt in this location is outrageous.

2) Some members have no considerations for others. The floor in the locker rooms is always wet and is slippery because people do not dry after leaving showers. Other members literally shout and sing so loud as they own the gym, always groups of 4-6 occupying one machine for long time. The issue is that the front desk does not care at all, despite being friendly. They just sit and welcome people, but very hesitant to do any action. No monitoring or enforcement of any rules or courtesy.

Some members need to be educated and be aware that their behavior is disruptive and distracting, simply they do not own the gym. It seems most like attention seekers from few bulk members. Lastly, the manager does nothing. I do not need the copy and paste response here, just address these issues.

Source: Google

★ 1

Rather disappointed within my first thirty mins being here. At my last gym even if the front desk was talking with each other they would say goodbye every time I left the gym. Your employees just kept talking both when I left and came back l. The gym is filthy and there is dirt all over the floors. You need a professional cleaner to come through. There was a guy literally throwing 60 pound bars on the ground in front of the sign that says do not drop the weights. If you can't even make your clients practice safe behavior, why would I think anything in your gym is safe? My friend and I came to try the gym out because it's a great location and close to where we live. But I would rather drive to Puyallup and go to Northwest Pacific fitness company where they respect ALL their clients, are friendly, and clean

Source: Google

★ 2

Appreciate the 24 hour operation hours and I'm not going to complain about location because I knew that before I decided to give this place a try.

What I am disappointed in is the fact that the hottub was closed and so was the steam room. The pool area looked unsanitary and unkempt. The pool was also ice cold, like a polar dip. Not expecting a super warm pool but something to take the edge off would have been nice as I was told the pool temp was warm before heading over.

Definitely room for improvement but nothing that can't be fixed with some adjustments. Thank you for coming to my TED TALK!

Source: Google

★ 5

I lost my Driver's license today at the gym and only realized it almost an hour later at home. I called the desk and the lady on the phone was so helpful that she promised to go and search for it. Yes she did call me back in about 15mins and they found my driver's license. Thank you so much and keep up the smiles and greetings at the front desk. I love working out here and the discipline that is always maintained by both customers and staff. Thank you.

Source: Google

★ 5

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★ 1

Good range of equipment, but the cleanliness is a major issue. It is so dirty. Management doesn’t care at all about what happens in locker rooms, wet floors, no hot water, very dirty, and even people practicing kickboxing and loud, zero consideration for others, nice staff, but they only sit to check-in. The management is really absent. No rules, members trash the location all the time. It would have great gym if they clean.

Source: Google

★ 4

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★ 1

I am only complaining, So weird that 24 Hour Fitness has a policy that you need a WA state ID to use they're location

Source: Google

★ 1

Used to like this gym, it has turned into a gross health hazard. Management is really letting it fall apart.

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★ 1

Anytime I try to give this gym a chance, It just doesn’t work. I absolutely do not like this gym! The parking lot in very high crime and sketchy, the customer service is horrible, by managers included. I canceled my membership today to 24 due to one of the workers getting at me like a bill collector in addition to rolling his eyes like a female. Not to mention I just didn’t like the feel of this gym and it screens covid 19 when I walk in .
I prefer the YMCA or Planet Fitness. I’m not a FAN of 24 Fitness at all !

Source: Google

★ 4

Usually good, but desperately needs more flat barbell benches

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★ 2

My GF and I just moved to Tacoma, and signed up for a 3 day pass to see what the gym is like. We showed up and the man working the register barely looked up at my girlfriend and I to ask what we needed, and before I could get "we have three day p-" out he replied, rather shortly and sharply, that he wouldn't honor those because they have a sale going on for membership.

Perhaps he should speak with corporate instead of wasting our time - how were we supposed to know the passes were no good, we got them from the official 24 hour fitness website?

This man was haughty and rude, and I wonder if getting to act like he was important and didn't need us was worth sacrificing the $90/mo we would have paid in memberships dues, and addition to the startup fees, and annual fees, etc.

In any case, we signed up at LA fitness today. Love it.

Source: Google

★ 2

Recently rejoined. Women's locker room had chunks of hair all over in the shower area. Steam room floor was filthy as was the rest of the gym. Sanitizing spray bottles were mostly empty. This gym would be great if kept up better. Disappointed

Source: Google

★ 1

This club doesn't care if things don't work and are in no hurry to repair or replace them. The hot tub was down about 40% of the time this year, The steam sauna was down about 20% this year, the swimsuit dryer in the men's room has been down for the last 6 months. Don't waste your time joining this club because they don't care about their members.

Source: Google

★ 1

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★ 3

⚰️ Scurred for mah lyfe 🙊

🏭 whole facility is quite adequate, location is hella sus in a grimy Tacoma hood 🏙️

🌦️ Daytime feels a bit safer, methinks dat that robo parking lot sentry been outta for sum time 🗿

📸 Will share more photos and update review periodically 🗞️

°20ctober`22 Monday mid•morn Twenty-Fourth :
Right down the middle 2.78~3.41ish ... Tryna not be too biased or bougie... Some BayArea/ PortlandMetro ones are very nice, while others have just steadily withered away, ever since members (of the board & of thee club itself) caused the disbandment of towel service few years back yonder ...

Anywho, too much Englasè hurts me head [mind] & soul {don't have one} so in closing :
Natapos na ang lahat galbangi so vous plait nandito pa rin ako Langston langit Brahadi Sajjadi Jemison Jonze arrogato mahalo n all dat rice crispies jazzamattazz si ummah *ahem*

This place is kinda spooky, yet cozy at the same time ...
It'd be nice if the h2o dispensaries informed regardment unfunctions, but I digress - quite obvs upon sawn discoloration n cloudiness [similar to how the spa•pool area do it to it]

Some showers don't work, and the trunk swim went spinner (though heard at 0937, may needs to try again - perchance Female spin functions... Strange, in dat goodgood wey Allie MacBill style since we sometimes accidentally stumble into ether locker rooms) so in hindsight, be careful, friendships! Stay alert, and sorry Mz Claxton, are those indeed real? Enjoy and make lifelongs friends to and fro area region no longer Lakewood, but perhaps Issaquiah, Kent, Bolter, Renton there's a few left , maybe half a dozen or so, hopefully some quality gems in da mix
Berry Berry Kix , eh?

Shout-out to daffodil helpful at front desk - Daphne? Anywho, very helpful quite so much when CSR ain't nuttin do a thang , mang! Also, praise a lendin ear encouragement towards Tim P. . Soooo underappreciated and always on top of it!!

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★ 5

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★ 4

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★ 5

Had alot of room and equipment

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★ 3

Nice gym but if you want to actually lift during weekday evenings FORGET IT. The racks will be full of 20 year olds filming themselves taking a week between sets and you can't work in because there's bagels on the bar. During the day is good or late at night but peak hours are for filming your butt. Go with 24 if you need the off hours but Gold's is waaaay better during after work hours.

Source: Google

★ 1

They Do No maintain their equipment. Am only posting this because there is no method for feedback on their website or through their app. Have reported broken equipment numerous times to staff. Other members have said that the equipment has been broken for months. Will continue to leave bad reviews in hopes that equipment will be fixed or replaced.

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★ 1

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★ 5

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★ 5

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★ 1

Saw all the garbage and long time homeless who live there. Didn't feel safe leaving my vehicle.

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★ 5

Great friendly staff. Very clean facilities. Would definitely recommend this gym!

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★ 5

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★ 5

I really enjoyed the workouts there, I loved the fact that I could go workout at 3am. I had to cancel because I lost my job. Liked the swimming pool area, basketball court and the staff. Miss that place

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★ 2

Gym is great clean enough except the bathroom specially late at night staff is always awesome my only problem n main reason for giving it to stars is that the sign on the sauna and steam room says it closes at 1 am but yet it’s always closed by eleven ish pm I’ve asked they think it’s open but it never is my request is either have it open please or at least change the sign

Source: Google

★ 4

Great gym great costumer service the only thing that bothers me is the sauna and steam room close early now it's completely closed that's one of my reason why I switched gym I wish you guys change that to 24 hours

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★ 5

It's clean, very well spaced out gym. Basketball court is the best I've seen outside of Alderwood 24 hour fitness. Staff is awesome

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★ 1

I’ve been coming here for five years and have had great experiences up until this year. Beware of the extremely rude fitness manager KEN. I don’t know how they have this man call himself a manager when he doesn’t even know how to approach members respectfully. He was rude and very confrontational.

Source: Google

★ 5

Best Gym in the area.

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★ 5

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★ 1

Not a safe place to park your car. This place needs some sort of security.

Source: Google