★ 1

Source: Google

★ 5

Source: Google

★ 1

I never leave negative reviews, but after attempting to handle this matter privately for weeks, I’ve received no response.

I had a birthday party for my daughter here and the space was good. However, I would not recommend it. It’s dirty and the staff was not helpful. Below is the email I have sent twice with no response:

“I’m feeling very disappointed with the cleanliness of the building. There was dirt and dust everywhere. Multiple times my one year old picked up and put super dirty clumps in her mouth. There were bloody bandaids in the foam pit. When I told the gals working they responded with “yeah, they need to clean that:” as if they have been told that before. The foam pit left pieces and particles all over the kids. We have done birthday parties at other gymnastic locations and they were all vacuumed beforehand. I’m not one to complain, but I had multiple parents point out how dirty things were- which is embarrassing as the hosting parent. But they were just looking out for the safety of their children.

I also feel the staff had little to no involvement. I had no guidance on when it was time to switch over from the gym time to upstairs so we just made the call. None of my guests received the goodie bags because nobody knew about them. I noticed the party before me had that same experience.. I’m just feeling really dissatisfied with the experience. I’m not sure if we were just to rent out the building, but I was under the impression there would be staff on the floor making sure kids were being safe and manning the foam pit. The only time we saw them was to clean up.

The only reason I’m emailing to begin with is to ensure the safety of future children. “

Note: the email confirmation for the party says to NOT call but message them on Facebook with questions the day of. This is WRONG. They do not check their Facebook messages and the girls at the front said we could have called.

Overall, I would recommend the other gymnastics places in town. They are clean, helpful, and actually communicate.

Source: Google

★ 5

Source: Google

★ 5

Fantastic place, empowers children, builds self-confidence 😊

Source: Google

★ 5

Great place for a birthday party! We have been to the majority of gymnastics locations for parties and this is my favorite. It was very laid back and had a nice seating area for the adults to eat and watch the kids. The only thing that would make it better would be some music playing for the kids.

Source: Google

★ 1

I attended a birthday party today and the party description is not what was provided. Yes, they provided table cloths and cups. Yes, two people were on staff, but they did not provide favors, they did not greet guests, they did not provide any guidance/ activities, and they didn’t even show the kids how to properly use the equipment (for safety reasons).
They did let us use the wifi so we could play music, but I was told directly that the staff on duty were only there to make sure people were safe (which is definitely important).
And the refrigerator had a sign that said ‘staff only’—there was no indication that this was available for use.

For reference, the description when booking the party is pasted below.

“Welcome! This party package is for up to 20 kids. It starts with one hour and 15 minutes of play on the floor and ends with 30 minutes in the party room. We provide a tablecloth, one place setting for each participating child, and treat bags for up to 20 paid participants. There is a $5 per child charge for more than 20 kids (not including the birthday kid!) at the time of the party. For the best party experience we now provide two party staff to set up the party room, greet your guests, guide your party, and do the clean up for you! You are welcome to bring your own food and drinks (no alcohol please). There is a fridge/ freezer upstairs. We look forward to hosting your party!“

Source: Google

★ 4

Source: Google

★ 1

I tried calling, leaving voicemails, sending emails, messaging through Facebook & for a whole MONTH no one ever contacted me back. So the day of my party, I had no idea what to expect. We don’t live in Tri Cities, so we couldn’t just pop by. The website mentioned we would get a birthday banner & goodie bags but we never got any thing other than ten plates, a few napkins & a table cover. Mind you, we had 24 guests. I also paid 40 extra dollars for the “Little Ninja package” which was supposed to be an obstacle course for the kids & if I would have known it was just going to be different sized mats shaped in a circle, I would have saved my money. The two young boys that were the staff on hand were nice enough but overall, would not book a party here ever again.

Source: Google

★ 5

Definitely the best in tri cities totally recommend this place if you want your children do a really good exercises and discipline you have to bring them here , my kids expend 3 years in garland gymnastics and now I regret all this time specially I waist my money because they didn’t learn anything but I’m so happy that now we finally find this place very good and excellent couches

Source: Google

★ 4

We really like this place. Having a hard time getting my computer to Login to the wifi tho. I get a this site cannot be reached everytime I try and login with wifi password.

Source: Google

★ 1

Total wrong information on the website. I was left so embarrassed and sad for my daughter when I showed up to a drop in preschool class for her. Only when I walked inside the classroom the instructor said I that they don’t do that and when I asked why do they have it online and I received a email confirmation along with a reminder. Her only response was ‘I’m not sure’….then she went on to say they front desk was suppose to email me saying they don’t do that when I never got an email or phone call saying anything in that manner. Horrible experience. I’m would never ever recommend this place to anyone. I left so embarrassed and with my daughter crying thinking she did something. It was first and last time ever going to this place never again will be visiting. If I could ZERO stars I would.

Source: Google

★ 5

Source: Google

★ 5

Great, kids love it.
Coaches are friendly.

Source: Google

★ 5

My kids love this place. They’ve learned a lot since they started coming here. I also love the open gym, particularly in the colder months, the kids can burn of the energy and it’s very affordable.

Source: Google

★ 4

Kids love the classes. Looking forward to continuing. Have 4 star because makeup classes have to be done in same calendar month which can be incredibly inconvenient.

Source: Google

★ 5

This place is awesome!

Source: Google

★ 4

Just had a birthday party there and it went fine other than the extremely rude boys who work there. We had the gym from 2-3:45 and as we started to gather our belongings they started vacuuming. Not only that, but as i asked where to put the large empty boxes he replied "there on the table is fine, but we really need you guys to leave." I was a bit surprised at his response as we were gathering all our belonging and helping clean up. Didn't think that was ok, but just my opinion.

Source: Google

★ 5

Source: Google

★ 5

I was been a part of the gym for 7ish years and have hardly had any negative experiences.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

We've been coming here for years and love it more than ever! Looking forward to many more years!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

My 3 kids love it here!

Source: Google

★ 5

I take the girl I babysit there and she loves it

Source: Google

★ 5

Muy bien

Source: Google

★ 5

Source: Google

★ 1

Thank u Gypsy Matthews for ur review. I was going to sign my kids up but upon reading ur review I think l will go elsewhere. I don't want my kids getting spit on and I would not be very happy to have the parent of that child do nothing about it.

Source: Google

★ 3

Source: Google

★ 1

All American gymnastics

To the pregnant woman with the cane and the woman that "runs" open gym with the new baby and the 5 yr old little boy that likes to spit on people.

To say my kids are wrong for telling your 5 yr old to get away from them because hes spitting on them is ridiculous to say the least.
Spitting on someone could have led to a lot worse response.
Maybe he'll learn something from that.
Something along the lines of "people won't like it if you spit on them" its disgusting.
Since you can't do your job as a mom, or as a representative of the gym, and discipline your kid, then it falls to those around him, which happened to be my kids and their friends. 8 kids total.
We had to leave early because the mom was not willing to make her child act right.
We lost out on time that we paid for, and were told that since we had been there an hour they were not going to refund anything. We're talking 30 minutes worth of time.
A really shoddy way of doing business.
We won't be back, and we will definitely be spreading the word. I can't believe anyone would use this place for a summer camp when they can't even control their own kids.

Source: Google

★ 5

Source: Google