★ 1

Their teachers are alright. Some better than others. The other studios have better teachers. It's insanely difficult to book a class here. They also won't give you any slack on the 12 hour cancellation notice even if you're only an hour or 2 late. All the other club pilates studios will so I recommend going to the other ones instead. I understand why they have the policy, to ensure the people on the waiting list have an opportunity to get a spot in the class but come on? Canceling a class at 7am gives plenty of time for someone else to have that spot. That's just being stingey at this point.

Source: Google

★ 5

I tried one of the intro classes about a month ago and I was immediately hooked. The staff and instructors are all so kind and welcoming. I started with an 8 pack membership but after 3 weeks I realized how much I was enjoying the classes that I wanted to find more time in my week to go more often. Try the intro class, you won’t regret it!

Source: Google

★ 5

I love this studio. Amazing and knowledgeable instructors as well as a very attentive staff. The studio is very well managed and it’s a great place to take care of your health and be a part of a community!

Source: Google

★ 5

I first come to this studio for a one off class and fell IN LOVE with Pilates. The studio has such a gorgeous blend of different instructors who all offer different types of training. I absolutely love Ashley’s classes, her cueing is clear and I learn something new every time I come in. This studio has my heart 🥰 it feels like home. Also as far as the complaints go for the waitlists, my first three weeks I was waitlisted and got into every single class so…not sure why they’re complaining 🤣

Source: Google

★ 2

Couldn’t ever book any class unless you set a calendar reminder that the schedule is out every Friday morning. The instructors are okay and some of them have “I know it all attitudes”. Front desk person and studio manager are also unfriendly and condescending, not welcoming and brushed you off when you ask questions. Thanks goodness I switched to a much better studio. Stay away.

Source: Google

★ 3

The instructors are generally very good. The main issue with this company is that unless you buy the most expensive package you likely won’t be able to get into classes at desirable time slots, due to how many memberships are sold for limited class space. Even at the most expensive package is it competitive.

Source: Google

★ 1

What is going on the classes are fully booked out for weeks. Can’t even get into a single class to try this place out.

Source: Google

★ 1

Intro class w heather was great! First actual class w ngoni i disliked and left angry, too much openness of interpretation rather then showing you, if im paying as much as i am : seas a first timer. i want u to show me the right way to do it or dont waste my time and classes that work for schedule are few n far available

Source: Google

★ 1

Unfortunately, as much as I like Club Pilates, finding available classes at this location is almost impossible. I’m losing money every month because I can’t book a class. The staff is very friendly, but the location is not very accommodating. Unfortunately, I wouldn’t recommend joining this location if you work a 9-to-5 job and want to attend classes regularly.

Source: Google

★ 4

I went to the intro class and I had a good experience so I signed up. However, I downloaded the app to join a class and everything is booked, all waitlisted. I hope I don't regret this...

Source: Google

★ 5

I love this Pilates group! All the instructors are fantastic and there is a variety of classes at different times to fit different work schedules. If you are proactive and book when they open the schedule, you can usually get into a class without having to get on a wait list. I really enjoy the atmosphere and feeling my mind and body become stronger!

Source: Google

★ 5

My daughter and I joined together. the entire team is amazing. If you are looking for a place to challenge you, set goals and instruct with encouragement, this place is your answer. Thank you Ngoni for continuing to teach us coordination, control and balance.

Source: Google

★ 5

It took me a little over a month to make sure I had an accurate review. I loved the Intro session with Jody plus Trisha and Mindy were always very attentive and answered all my concerns. I'm obese, had been glued to my chair for the last 4 years, covid, lung surgery, work from home and was not sure where to start after gaining all this weight. I signed up up for 4 classes a month and they gave me an extra 2 weeks so I could book classes, ended up buying single ones after realizing in order to improve, needed to be more consistent. I upgraded to unlimited a week early my first payment was due and after 11 classes I noticed energy increased, confidence, better sleep, better digestion, more flexibility and a different level of gratitude for what my body can do! I'm clumsy and still to improve a lot but the instructors are so motivating and helpful, they all have their own styles and none of the 11 classes have been the same. I have no issues scheduling once you get the hang of it. Best.Investment.ever! Just do it!

Source: Google

★ 2

Could never find a spot at a time I needed. All are booked way back in advance. There should be a better way of selling classes where people can actually take classes they need at a needed time.
Definitely another Pilates classes and definitely lot of people would go from club Pilates.

Source: Google

★ 1

Seems like lately they oversell memberships. It’s impossible to book any sessions at all as almost all of them got about 5-11 waitlisted.

If you don’t have anymore space, don’t sell out more membership.

Edit (reply to the comment): I was able to book 4 random class (2-3 weeks ahead of the time of booking) but not on the days or times that I want nor the actual class that I want at all.
I booked them just so that I get to use the credit before it expire because I was afraid I won't be able to book them later on. It is clear about extra time to take the class which is 2 weeks, but me or my partner don't want to go thru the hassle of fighting for class spots all the time, cause again, seems to be overselling of membership.

As for " get on waitlisted classes as many people cancel classes and people get dropped off the waitlist into classes often" -- There is no possible way that 6-10 people would canceled their classes... It just impossible to get into class if you were to be like 8-12th person on the waitlist.

Source: Google

★ 1

Edit: changing my rating as it is close to impossible to find a class here.
You are paying 250 per month for something you are hardly able to use. This is a great brand across the country but this location is a complete waste of your hard earned money. Hope it gets better or they will completely lose all their customers!!

My wife loves it . Great trainers and a clean outlet.
However booking a class is kind of tricky as its always full and she is always waitlisted . Hope they open up more spots across the day and get this issue resolved.

Apart from that , its great for your core workout!!

Source: Google

★ 5

Source: Google

★ 5

I just had my first intro class on Friday and I really enjoyed it! Everyone is super nice & makes you feel comfortable. I plan on getting the membership in a few weeks, no complaints about this place!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I have attended classes at Club Pilates in Mill Creek for 4+ years, and I absolutely love it. I recently turned 69 and work in health care, with all the occupational issues that go along with it. These classes keep me fit, strong, and without back pain. They are 'low impact', which is very different from other workouts. This specific club has a wonderful community feeling. I have met many people there that I call 'friend.' The instructors are all wonderful, special thanks to Emily, Su Rain, Heather and Michelle.. Mindy, the manager, and Mika keep things organized and going for us. Kudos and many thanks to you all.

Source: Google

★ 5

Great place to work out!

Source: Google

★ 5

Love this studio. All the instructors are super helpful and friendly. Love the cardio class with Ngoni

Source: Google

★ 5

I have started practicing with Club Pilates for over six months. The management of this location is amazing and always responsive. I specially love practicing with Su Rain and Ngoni. There are so many different instructors to choose from so you can always find the style that work best for you! Highly Recommend this location to those who are new to Pilates!

Source: Google

★ 5

Club Pilates Mill Creek is a great place to be! It has helped me to be healthier and stronger, and I'm always excited to go to my class. I enjoyed all the instructors with so many variations. Totally worth it!

Source: Google

★ 5

I’ve been coming to Club Pilates for the last three years and it is amazing! It is a great low impact workout for strengthening and flexibility. I really seen a change in my body since starting my Pilates practice.

Source: Google

★ 5

Source: Google

★ 5

Mildly difficult to get into classes sometimes, but they just expanded their offerings.
Overall, this is a great place to work out with great instructors.

Source: Google

★ 2

I used to go to this studio pre-pandemic and was looking at getting back into it. I love Pilates! However after looking at the schedule for the next month I found an almost entirely full schedule. Like another reviewer suggested, they must be overselling memberships, which means you'll rarely get in and spend lots of money. Buy a home machine and watch YouTube videos. In several months your reformer will have paid for itself.

Source: Google

★ 5

Source: Google

★ 2

Love pilates but not loving the service offered here. Lately, it is getting really hard to book classes in times/days that I need. I asked around, and some people feel the same. I have been a customer since 2021, and the only explanation, in my view, is them selling more memberships than they can actually handle. They need to expand in this area or stop selling memberships!
Their app/system, in my opinion, needs an update badly. In many occasions I got off the list the night before (because of course I didn't get in the class) and my credit disappeared, so I had to call next day to have it back, even way before the 12h time window they ask. The 12h cancelation policy for classes just applies to customers. Be aware! If you don't get the confirmation the day before (happens frequently), I suggest you to get off the waiting list ASAP and get in another list. They assume that it's okay to put you in the class, even less than 2h before, and if you don't see their message, you get a "no show".
Very disappointing how they work with schedules. I am not even mentioning when the class is fully booked, and then you go and see that there were free spots. I don't understand. Not getting in classes is very annoying because you never know when you are getting in or not and can't plan your week accordingly. I work from 9-6, and I don't feel I have many options to choose from classes during the week, considering my level. I love my instructor, and she is the only reason I stay.
Other similar fitness services, like Cyclebar, have way better app and system. You always find classes to book, not waiting lists, even 1 hour before class. Offering more flexibility for people who work and have tight schedules is essential to any business. I have expressed my disappointment to them many times, but it seems like owners are fine with how things are going. Today, I do not recommend Club Pilates Mill Creek.

Source: Google

★ 5

What an amazing club!
I started right before Covid and when I resumed after two years, Mindy (general manager) helped me get right back in flawlessly! Very professional and caring.
I’ve taken classes with all instructors and all of them are excellent. I strongly recommend this club.

Source: Google

★ 5

Source: Google

★ 3

Excellent customer service people & a great workout. However, statistically, they are over sold on memberships for this location. They have classes all day, but you have to race each week to book a class you want - there are literally zero available classes available for me to book in the next 2 weeks besides Intro classes and waitlists are up to 10 people deep, which means you aren’t getting to use the memberships you paid for and especially not at convenient times before and after office hours, with travel time to/from. I’m disappointed because I would have loved to stick with this, but they simply need a second available gym space - especially with the new year coming up - or some competition. Pilates is in high demand in Mill Creek!

Source: Google

★ 5

Source: Google

★ 5

Club Pilates, Mill Creek has been the perfect place to experience pilates for the first time. I started going while recovering from spine surgery knowing nothing about pilates, and being a bit intimated by the reformer. Thankfully their team is warm, welcoming, and friendly! Since day one I have felt safe and have been impressed by the knowledge of the instructors. I now feel confident working with the reformer and have successfully incorporated pilates into my weekly routine, I love it!

Source: Google

★ 5

Source: Google

★ 5

They are amazing. I love the instructors and the workout!!

Source: Google

★ 5

I’ve been coming here for a few months now, great instructors and friendly staff every time I come in

Source: Google

★ 5

Love doing Pilates, it’s fun!!

Source: Google

★ 5

Source: Google

★ 5

Club Pilates in Mill Creek is my happy place! I joined right before the pandemic and this studio has been a mental and physical rejuvenation spot for me (and now my husband!)
Mindy is a fantastic manager, Mika is a friendly and helpful face at the front desk, and the instructors are extremely knowledgeable and caring. I highly recommend seeing Emily for an intro class! Personally, my favorite instructors are Su Rain, Ngoni and Emily. Classes are offered for every level and varies in style! There is something for everyone. Even those who are recovering from injuries. I recently started private training sessions which has brought my Pilates journey to a whole new level. Thank you Club Pilates in Mill Creek for everything you’ve done for me!

Source: Google

★ 5

Club Pilates is really good. The instructors are awesome! The receptionist staff are superb! Their online reservation system through their app is very easy to use!

Source: Google

★ 5

Been coming to this location since July of 2021 and love it! The front desk staff are helpful and kind. When I’ve had a flat tire on my way to class they totally understood and didn’t charge me. The instructors (Brenna, Ngoni, and Su Rain) are amazing! Their all tough but in a good way that you want your workout to be. Love that the classes top at 12 people so it never feels crowded. The app is very helpful for booking and planning your weeks workout in advance. My only bit of advice is the new schedules post on Friday so book early to get your favorite instructors and classes.

Source: Google

★ 5

I love club Pilates! I just started in October 2021 and I’m already doing unlimited classes. They offer such a variety of different types of classes that have really helped a lot of aches and pains I’ve had before. It’s also help me realize how many things I was doing subconsciously I didn’t even realize. I will continue to work out here for years to come

Source: Google

★ 5

Results are easily obtainable at Club Pilates! Love the definition I’m getting on my muscles.

Source: Google

★ 5

Great class. The studio was very nice and spacious. Definitely will go back.

Source: Google

★ 5

Source: Google

★ 2

I felt I wasn't good enough to be there I never could get into the classes maybe 1 a month I still had to pay.& they took out more money for my last class and owed me classes.I wasn't to happy I quit. Don't go there I went for 3 years only had 50 classes. 89.00 a month. Rip off.

Source: Google

★ 5

They are great!

Source: Google

★ 5

Club Pilates Studio in Mill Creek is everything that you're looking in a Pilates studio. All throughout COVID-19, they did everything to make sure they follow the guideline along with providing the service. Mindy is great to work with and always accommodate you as best as she can.

Now the real reason I want to write this review is for Emily Freeman. Emily is an instructor at Club Pilates and she is the best at it. I've taken Emily's group classes and also private lessons and she is so good at both. She knows her work so well and has a passion about the wellness of human body and mind. She is that mentor, a teacher a well wisher, a health guru that we all need in life. You meet with alot of people in life who are in a profession that may or may not be their true calling but when you meet with Emily and especially take some private lessons with her you realize that this overall holistic well being and pilates are her true calling.

I can't can't emphasize enough to start your journey by taking a few private classes with Emily and learn about your body.

Source: Google

★ 5

Awesome instructors. Kudos to Emily, Sue, and Ghoni for making it a memorable journey to better core conditioning!
"Practice makes progress" Ghoni Chickre

Source: Google

★ 5

I really enjoy the classes here and the instructors are always attentive. Def a great workout!!

Source: Google

★ 5

Excellent instructors, convenient class schedules and a fun, inclusive format with lots of variety.

Source: Google

★ 5

Great low impact exercise and stretching, building strength.

Source: Google

★ 5

I love this place. I have been to several reformer based Pilates studios in the past including the now closed Pilates Mill Creek. I have enjoyed all of them. Unfortunately I could never afford to go the three to 4 times a week I would have liked. Now I finally can! The unlimited plan is a great value. The phone app makes scheduling classes and rescheduling a breeze. I can only say good things about the instructors as well. They all definitely have their own style of instruction but I enjoy the variation. I really can’t think of any criticism. If you want a Pilates Reformer group workout at an affordable price (compared to all other private and semi- private studios) thorn I would definitely give them a try!

Source: Google

★ 5

If you want to be inspired, empowered, and feel amazing, Mill Creek Club Pilates is the place to be!
I have waited a long time for a pilates group class on the reformer to come to Mill Creek. I began in June and have gone 35 times purchasing the unlimited package. It is transformative! The breathing forces me to slow down (after a busy work week), and the intentional movements have strengthened my core and seem to tighten everything! You choose the classes that fit your fitness level. It is for all ages and sizes. My fear of trying something new has melted into confidence and I am better because of this journey. I feel welcome the moment I walk through the door as I check in. Mindy and the front desk are so inviting as you transition into the class. All of the instructors are extraordinary and love teaching and what they do. Their care for each individual, their skilled differentiation and challenge for clients, and clear demonstration and communication, help me feel success each time go. I feel connected and motivated in my head, heart, and body!

Source: Google

★ 5

I love Club Pilates! I have enjoyed every single class and how each teacher brings a unique perspective to the class! I am excited each day to go back and learn something new!

Source: Google

★ 5

My Favorite Place to be for My Body!
Cartilage is slowly disappearing from my knees, so any kind of cardio and jumping puts a strain on my knees. I had done pilates for years and stopped a few years back because it was getting so expensive and I wasn't getting to go as much as I would like. I saw advertisement for Club Pilates, it was just opening, and decided to give them a call. I am so happy, I did. I got the unlimited membership and it was so affordable. I go 4, sometimes 5 days a week. All the instructors are great and really know what they are teaching. The front desk is also great.

Source: Google

★ 5

Wonderful place! The workouts are amazing and they fly by! My back health and overall fitness has improved in a very short time. Thanks for the great workouts and service!

Source: Google

★ 5

I love Club Pilates. I am committed to working out now. The staff is incredible. I appreciate the attention the instructors give to each person. I recommend trying a class if you are at all interested. You will love it!!!

Source: Google

★ 5

After retiring from a sit down job, I was looking to improve my overall health. Am very happy i found Mill Creek Pilates as it fits all my current needs. Love the core work, stretching and fitness involved. I can feel my body getting toned and fit. The instructors are all very good as well as the staff, especially Mindy. Love the location too as there is always plenty of parking and walking distance to a grocery store.

Source: Google

★ 5

Source: Google

★ 5

Great addition to a regular exercise routine. Different classes to address different weaknesses there might be, like flexibility or cardio. I lift a lot of weights and sit a lot for my job. It's nice to get some guided stretching and core work throughout the week.

Source: Google

★ 5

I just took my third class ever in Pilates. The Mill Creek location is great. I have 3 different instructors and like them all. Usually, with other exercise classes, I am looking at the time wanting to know when the class will be over. These class keep the tempo and interest going - before I know it - the hour is up.

Source: Google

★ 1

I signed up for an intro class during the Mill Creek festival. I was interested in taking a class but the overwhelming and pestering communication has really turned me off. I have received no less than 2 text messages, 3 emails, and 2 phone calls that I answered... For one 30 min class over the course of a week.

When I informed the person who called me (Dominique) that this is very excessive and to please not call me anymore she was sarcastic, snarky, and rude. She then proceeded to hang up on me while I was talking. Is this the type of employees that work there? The last thing I want to do is give my time and money to a place where I am treated so poorly by the staff. I will attend the class because I said I would, but I do not expect to become a customer or recommend club pilates to anyone

Source: Google

★ 5

Source: Google

★ 5

We purchased these for our office staff to use at lunch. We are so excited!! The owners were so nice and we got a nice special.

Source: Google