★ 5

By far and away the best gym I’ve been to. The staff, people, equipment are all the best!

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★ 5

This shout out is for Drew, one of my favorite guys working the front desk. He's always super friendly and helpful making my personal training experience the best part of my day. Thanks Drew! ( High fives! )

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★ 5

The gym is really clean the staff is very friendly even in morning and I’ve been to some places where the morning crew is kinda cranky but not crunch they’re cool, Drew, Greg, Carter and Cameron I’ve interacted with the most and are always super welcoming.

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★ 5

I love this gym. I always get greeted with a warm smile from Drew and the staff is just incredibly friendly. It’s my go to gym and I love the atmosphere it’s really my home away from home

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★ 5

Amazing and friendly staff!! its always nice and clean in here.

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★ 5

Crunch Vancouver Plaza is my go-to gym!
The love the location, the hours and the cleanliness!

I really appreciate that Drew is always on time to open the gym when I visit on the weekends! Getting my day started right sets the tone for the rest of my day!

I am highly anticipating the $5M remodel to make this gym be the “it” gym for Vancouver!

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★ 5

Amazing front desk service, Carter’s really quick and considerate when I have questions

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★ 5

Kayla and Carter same for Toby are one of the best staff team in the world as they help with anything and everything in the gym! I would far recommend this friendly cool gym! 💪💪

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★ 5

this is a great gym, I like it.

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★ 5

Kayla is the best

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★ 5

I’ve been working out at crunch now for several months now. I’ve seen my energy and strength increase plus my personal trainer Jake has helped me feel more confident in the gym. I’ve gone to another friend’s gym and now seeing both I’m that much more confident in the variety of equipment that Crunch has to offer.

Source: Google

★ 5

This gym is amazing. All the staff are super kind and they do an amazing job making people feel welcome.

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★ 5

Awesome gym, affordable and effective. Staff are chill, and know their stuff. Equipment is plentiful, and very well maintained. PS: Julian is cool.

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★ 5

Membership is cheap but I get all the equipment I need so 10/10 gym for me!

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★ 5

Love this gym. Staff is friendly and helpful. They are always positive. Very grateful for my trainer Cam. He is fantastic.

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★ 5

Under new ownership now, this place does a very good job of keeping the place clean and safe for their customers. I like that it's never crowded week days around 5:30 to 7am. The atmosphere is chill, not a lot of loud, heavy lifters strutting around that can be obnoxious. There is a "no judgement" vibe here and people seem to be pleasant to talk to in passing. I really enjoy going to this gym. It's nothing like other places I've been to in the past where you feel like cattle and have to wait in line to use the equipment. Membership costs are reasonable for what you get. There is a wide variety of workout equipment there to choose from. A shout out to Greg and Cameron who work there who are friendly and very helpful too.

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★ 5

I’ve been a member here since 2019. Started with a trainer here, got into great shape, and have come 3-5 days a week for 6 years. Awesome staff, and love the functional strength + deadlift platforms w/ squat racks. Lots of friendly regulars and great hours!

Source: Google

★ 5

Great gym! This Crunch Fitness has been super solid every time I’ve gone. The staff is chill and helpful, the place is clean, and the equipment is in good shape. The manager, Shawna, always makes sure things are running smoothly, which is probably why this location feels so well-organized compared other gyms I’ve tried in Vancouver. It’s an easy, comfortable spot to get a workout in, no hassle. Definitely recommend this location if you’re in the area. Oh, and love the stand-up tanning beds!

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★ 5

Shawna's the best.

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★ 5

Crunch Fitness is the place. Shawna (GM) runs the whole gym like a legend, Cam is the trainer who somehow gets you to work out and laugh through the pain, and the classes? Fun enough to trick you into exercising.

The whole vibe is super welcoming, the tanning and hydro-massage bed make me feel like a relaxed, glowing rotisserie chicken, and the price is almost suspiciously good.

Tell your friends. Tell your mom. Tell your sister, brother, cousin, and whoever else needs a push — this gym is worth it. 💪😄

Source: Google

★ 5

I'm always there in the early morning and the openers on staff work hard to keep the workout space clean. Bring your own lock for the locker rooms, but it's a solid, no-frills gym. I looked around for better options in East Van, but very little else offers the cost-effectiveness and quality.

Source: Google

★ 5

Probably best value for your money in this area. Has more free and barbell weights compared to Planet Fitness. Not too crowded most of the time. They have several membership tiers plus whatever deal they have with enrollment fee and annual fee at the time. Exactly the type of gym I’m looking for!

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★ 5

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★ 5

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★ 5

Great Gym, I love coming here super friendly and helpful staff. Super fun and chill environment!

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★ 5

Good gym.

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★ 5

Crunch is awesome!! They have the best front desk guys

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★ 4

Great people who work at the gym. Looking forward to the new renovations since it was needed for the current gym.

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★ 5

Great staff and equipment.

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★ 5

Awesome gym! Clean and has a great variety of equipment. Staff here is Incredible!

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★ 5

Great fitness gym! Clean facility and very friendly staff. Staff was very helpful and knowledgeable! Thanks

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★ 5

Awesome and incredibly helpful front desk people. Made my experience thoroughly enjoyable!

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★ 5

Love it here!

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★ 5

Very friendly front desk staff. Clean gym.

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★ 5

Working out at Crunch is always a great experience! The front desk staff, Jacob in particular is always a friendly face to greet me! Thanks for all you do crunch employees!!

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★ 5

I've been a member here for over 5 years and it's the best gym in the area in my opinion. It has the perfect blend of equipment to accommodate all kinds of fitness and the staff is really inviting!

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★ 5

Great gym, amenities, and staff!

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★ 5

Gym is really clean and the staff are really nice and helpful.

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★ 5

Great gym at a great price. The staff is awesome

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★ 4

Weekday and week night front desk and training staff are kind and helpful. Evenings are a bit packed and some of the cardio equipment needs work but they're getting renovated soon. Compared to the other box gyms in the area, for me, this one rises above.

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★ 5

Great gym. Great community of people. Never super busy. Super nice staff! Easy 5 star gym!

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★ 5

Been a member since 2020 it’s a solid gym !

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★ 5

I started at crunch as a supplemental gym for holidays and late work days, but I have come to enjoy the selection of equipment and find myself closer and closer to full swapping. The staff are friendly and made signing up a breeze.

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★ 5

Left crunch to go to Golds Gym, big mistake. Not expensive and I get everything I need here ! Love that I'm back !

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★ 5

"Hey everyone!
My name Anthony Jacobs. I have worked out at many gyms in my life time. I have also worked at several fitness gyms.
I would have to say that I have been a member at Crunch Fitness at least 8 yrs now. Just when I was ready to switch to another gym, here comes Shawna.
Shawna’s personality is like no other.
. As long as I’ve been knowing her, she is always upbeat. She is always positive.
I just wanted to give a huge shoutout to Crunch Fitness and Manager Shawna , of course, her staff the ones that work underneath her, .for an amazing experience! The staff is super friendly, and the equipment is top-notch.Shawna went above and beyond to make sure I felt welcome and got a great workout in. If you're looking for a dope gym with a great vibe, look no further! 👍"
Anthony Jacobs

Source: Google

★ 3

Gym is clean and the staff is really nice. I especially value group classes here, really keeps me focused on myself seeing others struggle :)

Lately a bunch of corp changes for the worst though, such as substandard paper towels .. that's your first upgrade? You replaced good towel dispensers with paper that falls apart when you use it to clean anything.

Source: Google

★ 5

The Crunch fitness at Vancouver Plaza Is the best. The equipment is great. All the employees are so nice and friendly and helpful.Shawna And her team are the best They always have a smile on their face and you can tell they love their job.

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★ 5

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★ 5

I love the people at this gym. From the employees to the members, they are always friendly and accommodating. It’s been a great tribe. The gym is also clean and well organized.

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★ 5

Gym is good. Shawna has been the best manager they have had since I have been going here since 2017. Keep her around, she is very nice and helpful.

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★ 5

Shawna is definitely the Grand Pooba of Crunch Fitness. Love her...

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★ 1

Needed to cancel my member ship as I can’t work out in the next year . They will not refund me the personal training session I paid for , they charge for one extra month AND charge for the up coming annual fee for the next year I can’t use the service and cancelled .

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★ 4

Clean well maintained used to shower, but not sure what might be the reason none of crunch near by those places have sauna . Even group fitness classes are not like what we have in florida

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★ 5

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★ 4

Love the Gym, but how is it the womens bathroom sinks are still brown and dirty. I do not like to comment this.

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★ 1

Awful. I was overcharged by $40 at sign up on June 30th. I have been trying to get my money back and being told they can't because of the refund law in Washington. The refund law is for getting out of a contract. Not because the person who created my account overcharged me. I have called way to many times to get my money back and either nobody answers or I am told no update.

I bought the personal training package. At 3 weeks I still had no lesson. Two weeks in a row I was cancelled on two hours before, and then asked to reschedule the next week. The manager said that isn't right and I tried somebody else. This person told me that they don't provide a workout plan, which is the only reason I signed up for this.

Can't believe people can take money and provide no Service or steal our money and that is okay too. I have paid 224.69 of which I should only have paid 77.19.

Source: Google

★ 5

Love my gym, I’ve been coming here for several years. The staff is extremely friendly, super clean place!

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★ 2

Gym kinda trash def 4th place to other local ones but cherry on top the GM has 0 chill. Sometimes having some chill helps buisness, but no chill just leads to a bad experience. Shout out to the dude tho he chill, but don’t enjoy going somewhere with a 50% chance of no fun

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★ 1

Lack of quality customer service.

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★ 4

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★ 3

Gym and staff are great, but billing and contracts are scammy and unfair.

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★ 5

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★ 4

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★ 1

Cancelation policy is absolute garbage. I went into cancel while it was frozen for three months. I got a new job and their hours dont fit my work schedule. I HAVE TO PAY TO CANCEL. It was well before the month started. They said "since a payment is due within 30 days you have to pay that." It was like 28 days before the payment was due. I had JUST paid the annuel fee and wasn't even asked for that to be refunded. Clearly, just a money hungry company who doesn't genuinely care about their clients. The kid tried to explain as a "it's like having a Netflix subscription you dont use." I told him that would be different if I willing didn't watch it because that wouldn't be why I'm no showing up, it's because I can't. I haven't been there for 6 months. I will NEVER recommend Crunch to anyone.

Source: Google

★ 1

Absolute trash fraudulent gym! Don't sign up if you ever want to cancel they make it impossible. Like others I've filed a lawsuit against them! Trashy gyms make you sign contracts.

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★ 5

I started Crunch training in mid December under Kelly Watkins as my personal coach. I came here to help recover from a severe back injury and l5s1 herniated disc surgery . I can't say enough good things about this gym culture , the staff and managers, the other clients and customers, or the experience and the results.
I had been working out and running since 2008 but I never saw concrete visual results until I signed up at Crunch . In just over 4 months I can confidently say that my progress far exceeds what the previous 16 combined years totalled .I am an old dude and when I look in the mirror my body seems to be getting younger and stronger by the week or even daily now. My trainer keeps it fresh , exciting ,and mixes it up every session . He does his homework every night and delivers me personal important upgrades and specific adjustments to my routine that make coming to the gym the most rewarding and inspiring experience I have ever had . If I have a pain he helps me overcome it in one session .His professionalism is solid . My overall strength has improved almost 30% and not a session goes by that we don't achieve some new personal best. My fears of squats and deadliest are behind me now.
For those that think they can't afford it I say ,... " there is no better investment than yourself and your health " . I believe the mind follows the body . Imagine the price of a hip replacement or some other uninsured procedures that are the result of weaknesses or poor balance. Not to mention the lost time from work or other important parts of your life. You can pay a little now or a lot later after a slip or a fall. Start now before you get in a bad place . Make excercise and fitness a cornerstone of your personal culture and lifestyle.
You will be rewarded in ways you can't imagine and can't put a price tag on.
There are many great trainers in this store but for me, this guy is a once in a lifetime opportunity to find out just how good my potential can be if I am willing to follow his guidance.
Get to living your best life or get on with dying folks . It all starts in this gym with this coach for me .

This is an unpaid organic review from a local Vancouver customer.
Feel free to contact me if you need a referral.
That is all !!

Source: Google

★ 5

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★ 3

I'm giving a 3 stars for now because the gym is good employees seem good except for the one that doesn't seem to be opening the gym. It's already kind of far for me which makes it inconvenient but I continue going because it gets the job done. Last 3 times I went in the morning it wasn't open I try calling them all day after that and left a voicemail no call back. I am pretty much on my last straw and wanting to cancel my membership I know there is a fee to do that but hopefully under these circumstances they can wave that. I see the reviews on here get answered so since I have no luck on the phone and these people don't have a corporate number to call so hopefully this review will give me better luck. Oh also they have a thing on crunch.com where you can leave a comment so I mentioned this and got nothing back either so a phone call and a comment through there website is useless don't waste your time. talk to a front desk person face to face and go maybe afternoon because now days mornings are unpredictable. I see not only I made a comment about the phone not being answered couple others have to and it's funny nothing got done about that.

It's been about a week I do want to mention the comment section on crunch.com is not useless as I said, there a little slow but they do get back to you eventually so I retract that statement I made. Also I spoke to Shawna who is amazing and very professional and easy to talk to and not pushy what so ever she made the cancelling very easy she waved the fee since I cancelled earlier then my date of expiration. So thank you crunch fitness and especially Shawna.

Source: Google

★ 1

I accidentally washed my work check so I’m having to wait a week for a new one. I explained this and that I would need to cancel. I was within the first 30 days when I requested this. I had to ask my boss for a $100 advance because I haul trainees with me and needed the gas money. Not only did they still pull $40.20 from my bank account but once the $100 was put in there from work Crunch pulled another $54.19. So my advance did nothing and now I’m sitting on $2.00. To top it off I’m told there’s no one I can talk to about this? Do I need small claims court for this situation my missed work to correct this is far more than the $94.39 you guys can’t seem to get back to me.

Source: Google

★ 1

4/2/25 - This is the 2nd Wednesday in a row that the gym wasn't open in time to hold the small group class. My instructor isn't getting paid to sit in the parking lot waiting past 0530 to teach and I'm not getting the class that I paid for. This is super disappointing.

Source: Google

★ 5

I had a fantastic experience at Crunch Fitness, thanks to Kayla at the front desk! She gave me an informative tour of the gym and explained all the amenities and membership options in detail, making sure I understood everything. Kayla went above and beyond by pairing me with a fitness trainer who perfectly matched my goals for an introductory 1-on-1 session. Her customer service was exceptional, and she made me feel welcome and supported throughout the entire process. Thank you, Kayla, for your professionalism and excellent service!

Source: Google

★ 5

Kayla is the best damn employee this location has ever had always goes above and beyond when it comes to customer service and cleanliness

Source: Google

★ 1

If I could give zero stars I would. I am currently unemployed as of last Tuesday and am moving out of state so I called to cancel the membership. What's disappointing is the payment for this month was pulled out yesterday. The "manager" said she's sorry but i will have to make another payment in April and there's nothing she can do. This is horrible treatment when someone explains their situation, maybe be a bit more understanding and helpful. The cancelation policy needs to be better than this. I will now tell everyone I know not to sign up with Crunch fitness.

Source: Google

★ 1

EPIC failure (Update below) The staff will hunt you down on the floor to make small talk about being a new member. Felt very intrusive and violating. It’s already hard enough to get to the gym and now the staff makes me feel uncomfortable. Great!

UPDATE: The next time I came into the gym the manager pulled me aside to yell at me and say "I know who you are Lindsey" and "I know what you did" making the situation 10x worse. There was ZERO understanding on why someone might feel uncomfortable and ZERO effort on their side to make someone feel more comfortable coming to the gym. This was an EPIC failure on their management team.

Source: Google

★ 1

I’ve never even been here before, but I’ve called a handful of times, the phone never got answered so I would leave them a VM. Not once got a phone call back. Unfortunately, if a business never answers the phone OR calls back it’s a great way to lose business. Such a bummer because I was really looking forward to potentially going there!

Source: Google

★ 5

Kayla IS THE BEST at the FRONT SHE KILLS IT!!!
Cam is also the best coach! Helped me a lot! High recommend CAM!

Source: Google

★ 1

Good luck trying to cancel your membership
They will make it as difficult as they can to keep you from canceling it
And try to charge all kinds of fees

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★ 5

Awesome gym, especially because they really care about your progress and even help track your progress with a scale that tracks how much muscle you are gaining! Brilliant idea Crunch!!!

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★ 1

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★ 5

Great experience. Kelly Watkins is an awesome 5 star trainer and coach . Seems like all the staff here are quite good. Easily the best money you will spend in 2025 . Place is clean , organized, and not unreasonably priced . Drama free and not always so packed full of people 24 x 7 that you can't access the equipment you prefer. Spread the good word .

Source: Google

★ 5

I have been goign to this gym for over 2+ years now. The trainers they have here are some amazing people who really know their stuff and love what they do. Depending on the time you want to workout. I would recommend either in the morning, mid afternoon or if your a night owl like myself come late at night so the gym won't be packed. If your here at night the gal (Kayla) who run the front desk does a terrific job. And this gym has everything you will need. So sign up today!!

Source: Google

★ 5

It's a good gym

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★ 5

Brian is awsome! Please keep here

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★ 5

I enjoy the convenient location for me at a decent price point with hours that fit my schedule. They also offer some great classes and instructors (yoga for me). The staff have been great!

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★ 5

Employees were professional and helpful and helped me make my crunch fitness account after multiple fails and is always very kind and respectful.

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★ 5

this gym has every machine I need

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★ 2

Be aware that with the $5 sign up special you are charged $92 after 30 days.

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★ 5

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★ 2

The showers are COLD and the mind numbing AI "music" is way too LOUD! Is this a gym or an after hours dance club? Gold's Gym may be my only hope.

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★ 3

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★ 5

I love crunch fitness it’s very clean facility. The staff is amazing my trainer. Marcus Woods is so knowledgeable and personable that it’s like working out with a friend!

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★ 2

Love the gym but would be better if someone could actually open at 5 am during the week.

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★ 5

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★ 4

Really great place to be working out, plenty of gym equipment so there's a variety, I think it's a pretty reasonable price compared to other gyms, and you have 3 different options for plans to choose from which is nice, I do wish all locations had saunas and all of the amenities though. But I signed up for peak results and the options to go to a bunch of classes has been really nice.

Source: Google

★ 2

Hi, so far not impressed. It’s 6:01am, I have been in the parking lot waiting for staff to open up since 5:15am. There is no number to contact as staff directly.

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★ 2

They need to do research on how to create inclusive environments for people who identify as non-binary, gender non-conforming, and transgender. They don’t seem to have an understanding of the difference between sex (assigned sex at birth) and gender. When you sign in as a guest and work with personal trainer they ask about gender in a binary sense but then say sex when showing body scans. Their restrooms also reflect a binary view. I was fortunate to have a trainer that did their best to explain why it might have been set up that way, but it still doesn’t make it okay. There is specific language that should be used to create inclusivity not exclusively. This should be explained prior to getting a membership, especially if you are new to the whole gym experience.

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★ 5

Crunch is always a great, clean, and friendly environment.

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★ 1

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★ 2

edit: not sure why they are insinuating I am not a paying member. I've had a paid membership for years (waaaay longer than you've been manager, Paetia). I'm complaining about paying extra for guests and not being able to bring them. Clearly I should add inability to read to my complaints about management.

The group fitness instructors are amazing and do the best they can to make the classes fun and enjoyable!! The classes here are fantastic and it is 100% the instructors making them as good as they are. However the management at this gym is absolute garbage and seems to go out of their way to try and make the group fitness classes unenjoyable. It seems like the manager has a a weird hyper focus on the group fitness classes because they are constantly changing policies to make things more difficult for those attending classes (while they ignore the dirty floors and actual problems). They recently implemented a guest policy where even if you pay extra for guests you can’t bring them to group fitness classes. They refuse to fix the AC in the group fitness room, then get upset when myself or other members open the door (there is no air circulation in the fitness room without it) because the classes are too loud?? Like do they want a fitness class to be quiet? I’ve had management come and shut the door (that I opened) because other members were close to passing out because it was so hot. Now they want the music volume to be extremely quiet. I come here for group fitness and I want to have a good time, and music is an important part of that. I have to pay more to have access to the group classes and yet the gym management seems to want to target the group fitness classes the most.

Source: Google

★ 5

Amazing experience

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★ 5

I'm really enjoying Crunch Fitness at Vancouver Plaza. It has a wonderful atmosphere and it's very clean. Great staff with lots of help!
Donna

Source: Google

★ 5

I have been at crunch fitness for quite a while now I trained with CAM and he has been great. They have great staff and wonderful classes I had to recommend

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★ 5

I love Crunch Fitness. The staff, trainers and class teachers are amazing, capable and friendly, I totally enjoy each of my visits. Job well done!

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★ 4

Best Gym best workout and best team 💪.

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★ 5

Every one here has been very friendly and helpful, as someone who is a beginner they have offered a free session with a personal trainer to help set me up for success. They offer group fitness workouts, machines for just about everything, and gym is very clean.

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★ 5

My trainer, Daniella, is just what I needed. The place is very clean and the machines are new. Nobody pays attention to anyone but themselves, just what you want in a gym.

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★ 3

I want this place to move the blue rack to the center of the gym, half of it is unusable as it sits next to a mirrorred wall. Otherwise i am glad they are open and i can come in.

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★ 4

I used to go to this gym pre covid (loved it back then too) and I recently returned. When I was shopping around this time, the class offerings were still the best for the price. There are more classes beyond Zumba. And the schedule is friendlier for 9 - 5ers. Quality of some gym equipment is a bit to be desired for since 4 years ago, but that's not completely unexpected. The energy of the gym is excellent.

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★ 1

Just tried to cancel my membership and they said that I had to pay for July to cancel my membership it’s June 5 2024. So I already paid for June and you want me to pay for July just so I can cancel my membership? How does that make sense? They said should have been here and the last day of last month to not have to pay for the next month. Like what? Crunch fitness is a BIG JOKE!

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★ 5

I've been a member of Crunch Fitness at Vancouver Plaza since January and have enjoyed every moment. It is very much a judge free zone and I see all kinds and sizes of people there. I've been working with a personal trainer named Paetia and she is fantastic. Through her, I've learned so much about my body and nutrition. She has helped me to be stronger and more confident. I highly recommend this location for anyone looking for a good workout for strength and confidence. Don't delay. Check them out, you won 't be sorry!

Source: Google

★ 4

Great amount of weights and cardio equipment. I’m always able to get a bench or workout on the other equipment while waiting for a bench or squat rack, which usually isn’t too long (like 10 min max). Bathrooms are clean (at least for women’s restroom), front desk people always say welcome and bye when leaving. Only thing is that the paper towels to wipe down equipment seem to run out fast and not replenished in a timely manner — always have to walk to the furthest one by the free weights to get paper towels to wipe down equipment. But overall friendly people and equipment readily available to get the workout in and head out after.

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★ 5

Crunch is always clean, the staff friendly, and equipment in goof working condition.

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★ 1

The employee Marcus is extremely rude and dishonest. He only confronts me when he is the only employee working at the time. I would avoid this location unless you are ready to experience Marcus’s harassment when there are no other employees or managers around to witness it.

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★ 4

Great staff. Great equipment. Fun place to workout. Highly suggested.

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★ 5

Fantastic staff and tons of great equipment to use.

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★ 3

It’s a fine gym but I’m currently watching an out of shape personal trainer give the worst fitness advice I’ve ever heard. This is borderline criminal.

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★ 5

Love the gym and how easy it is to work out. All the staff is friendly and helpful

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★ 5

I recently switched from planet fitness to Crunch gym. I am happy with my move. Crunch has heavier weights. Lots of options for different kinds of workouts. There are classes available as well. The staff has been very friendly and helpful and everyone using the gym has been curious to others by keeping equipment clean for the next person. Crunch is the way to go!

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★ 4

Overall I really like this gym. There are just 2 things that drive me nuts when I go.
I just am not happy with the lack of cleaning the floors over by the turf area. Just run a vacuum or broom to pick up the dust bunnies and things would be appreciated.
Also, not a huge fan of those of us paying more for the membership to get classes having to bend over to accommodate the ones paying less. I feel like it's only this location doing this based on what I've heard about other sites....

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★ 5

Absolutely love crunch fitness

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★ 5

I want to recommend this place, as well as the packages they offer to have personal training and achieve your goals. I also want to recommend the personal trainer. Steve is a very good trainer and All the members of the gym are very friendly. 🏋️‍♀️

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★ 1

Left advertisements under my windshield wiper while visiting Urban Air Adventure Park, creeps.

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★ 5

I love how welcoming crunch is compared to other gyms in Vancouver. Never feel uncomfortable or out of place. They welcome everyone. Ever since Reagan has started it has continued to improve. She is doing an amazing job. Thank you!!!

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★ 5

I love crunch! I’ve tried a few different gyms and I just love the vibe here! The Zumba class is always a fun time. Also the manager paetia is awesome! She always asking me if I need help with anything.

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★ 1

Absolutely terrible business set up to steal as much money as they can from you. I moved away from Vancouver and of course going through all the parts of moving I forgot to go in and cancel my membership. They kept taking money even though I called and emailed the establishment multiple times to explain my situation of not being able to cross the country just to cancel a gym membership. Had to resort block the transactions with my bank so they would stop stealing my money at which point they sent me to a collections agency because they kept charging me anyways for over 5 months. Just a disgusting money hungry corp who shouldn’t be trusted at all with your time or money.

Source: Google

★ 1

I really enjoyed going here during the time I did but my opinion has changed since I have ended my membership.

I had to move out of state in February due to personal reasons, and was unable to cancel my membership in person. I called Crunch and they said that I needed to mail them a signed letter in order to cancel since it could not be completed over the phone. I wrote and mailed the letter the same day, and requested that they email or text me when the cancellation was complete. I did not hear back from them after that and called every two days to receive some sort of feedback as I did not want to be charged the following month. I was told that the envelope was received and left unopened on the supervisors desk but that they would get to it soon. In late March I received a charge for the next month's membership fees. I immediately called and one of the front desk staff members helped me to cancel over the phone. I have been trying to get a refund since then and have had no luck with both managers. This level of unprofessionalism and poor customer service is beyond me, and I work a client facing job as well. I am still trying to get a refund, we'll see if I have any success, but I cannot recommend enough finding a gym with a better reputation when it comes to cancellations. I am very disappointed.

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★ 5

Good heavy bag system

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★ 3

Good price for basic exercise materials. People that go there are sketch, most of the workers are really cool people.

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★ 5

Much better than other gyms I've been to. Great personal trainers as well

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★ 5

Fun people, great atmosphere, plenty of cardio machines, and diverse resistance equipment.

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★ 5

Pretty awesome gym. Got all the basics: cardio machines, muscle machines, free weights, and big open space for classes (yoga a few times a week is nice!)
They also have a hydromassage, which, sometimes thats all I go in for because... reasons.
And if you are into it, tanning booths... something about redlight?
Staff are super friendly and helpful.

Source: Google

★ 3

Had my trial day and checked this gym out. The equipment is ok but the gym is very underlit and the showers are cold, bro little hot water.. I may join this gym but it won’t be this location

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★ 5

I like Crunch because staff are kind, and the fees are reasonable.

I can tell management has taken Crunch to the next level and I look forward to being there each week.

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★ 3

It’s a nice gym if you’re on a budget. They have a really nice staff and they’re very welcoming and friendly which is always really nice.
But if you’re planning on working out after 4:00pm good luck finding a machine to use. It’s very very crowded and busy. Most days I couldn’t even do everything I wanted. They’re also very limited on machines, 2 of everything at most, they break all the time and take forever to fix.
And their barbell clamps don’t work well at all! My fiancé was using them and they weren’t holding the weights on the bar and the weights were sliding off! So be careful.
But overall for the price I think you’re getting your moneys worth. I love the fact you can bring a guest too if you pay $30+ and have the option to tan is always nice, especially stand up tanning booths which I prefer.

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★ 1

This gym sucks. The fitness classes during peak business hours blocks off too much space. Most of the equipment feels janky and not maintained.

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★ 1

As someone who used to work out here such a huge disappointment. Training is a scam, they only pay their trainers $15.75 and hour and they only make 10% commission on sales. They do 100% of the work and get 1/10th of the profit. Extremely dissatisfied. I hope they learn to treat their workers and customers better. Personally I would take my money elsewhere if I was you. Find a gym that isn’t trying to rip you off. Ask to see their training rates and try not to laugh or drop your jaw. No faults to the trainers.

Source: Google

★ 5

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★ 1

After moving 3 hours away and trying to call to cancel I was told they will not let me cancel unless I come in person. This doesn't seem like a crunch fitness requirement as the crunch website says some gyms allow online cancellation. Whoever is the franchisee of this location is just greedy and anti-customer to make it this hard to cancel. Fingers crossed click to cancel goes through in 2024 and practices like these are made illegal. In the meantime I will never be a crunch fitness member again due to this

Source: Google

★ 4

Nice gym, friendly enough staff. Not a bad size. My main issue is that this location seems to have music and noisy stuff at a higher intensity/volume than the Division location. The volume level here is often enough to make me wish i brought earplugs instead of headphones.

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★ 5

I’ve had an extremely positive experience with Crunch over the past two years. Especially with the staff, which I value considerably for their knowledge and kindness. Shawna, Reagan, Brandon, Cameron, and Dylan, have been very supportive and are a big reason why I’ve enjoyed being a member of this club.

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★ 5

As long as you avoid the busy times, it never really gets too busy. I love it. Seems like a good gym!

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★ 5

Bang for the buck…Crunch is it!

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★ 4

It's clean and have plenty of equipment

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★ 5

Clean, good price and always open

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★ 5

I've been to multiple gyms including 24 HR and LA Fitness, so I can say that this has easily been the best experience I've had with a gym in a long time. Friendly staff and clean, well-maintained equipment. John is an excellent trainer and very knowledgeable in his field. Shawna and Kayla have been extremely helpful in getting me started here. I always look forward to working out here.

Source: Google

★ 1

Wouldn't let us transfer our old crunch membership to this location without creating an entire new membership. So we had to have 2 crunch memberships running at the same time until the other one expired. Then when we decided we wanted to quit crunch altogether, they still made us pay the annual fee even though we only worked out there once. So all and all, we paid about $100 for one workout. Operational nightmare.

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★ 4

It's good. Heavy bags need to be replaced terribly and would be nice if people wouldn't do hip thrusters in the boot camp area where they take up 2 whole heavy bags to do them

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★ 5

Machines are clean and plentiful. Shawna, Kayla, and Patrick were super nice and patient. They listened to my needs and provided the best plan available.

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★ 1

Was excited to have found this gym. Signed up with one of the best trainers ever. Started off as a fantastic experience. Over the last month this place as gone south and quickly. The staff don't look happy anymore, the vibe is off. Leadership has obviously changed and I know there are some members that no longer go to some of the classes because the new manager is "creepy" Personally never met him, but its very clear that this should not work out. Then I get a call from the gym today offering me a free session cause my trainer can't make it.... Having someone call to lie about someone not being able to make it, when I have always communicated directly before? And then you get uncomfortable when I ask what's up? Sorry folx, I'm out. Can't support a business that will treat their employees and their clients like that.

Source: Google

★ 1

Love the classes and instructors! The general manager however is very creepy and just stands and watches the women in the dance classes. When asked what he was doing, freaked out on the gym members and followed them out the front door. Watch out for him.

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★ 1

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★ 1

It’s getting more and more dumpy. Dust shadows around the equipment. Paper towels and sanitizer constantly empty. I keep paper towels to clean multiple machines with. Yesterday I was greeted by a trainer who was inhaling a muffin and tried to say “welcome in” but, you can guess.
Hand dryer in men’s locker room has been busted since February, it’s July 30. Locker room starting to stink like urine. If you go there regularly you know how neglected the place is.

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★ 4

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★ 5

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★ 5

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★ 3

I’ve been part of crunch since it opened, and it’s steadily declined. The machines are old, broken, and the upholstery is ripped. Items they used to have are no longer around. They never put in the crunch ride that was suppose to go upstairs. The hours are always changing! If you look at the app it says they close at 6pm on the weekends, google says 8, but their door actually says 7. You can’t get hold of anyone when you call. I’m not sure what they’re maintaining with our yearly fees but it certainly isn’t the equipment. You get what you pay for and I would not pay over $9.99. It’s only a step up from planet fitness due to the squat racks, but even then they only have two.

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★ 2

Spotted two nuts missing on equipment. Very little room left for warming up/cooling down. Community here is not good- weights are left everywhere and people rarely wipe down their equipment.

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★ 5

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★ 5

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★ 5

Muy buen estado todo de verdad Muy amable el personal

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★ 5

I have been to a lot of the gyms in the area, and I worked at LA fitness briefly, and Crunch is the cleanest gym by far. Everyone wipes the machines down after use because there are signs and strategically placed disinfectant and towels. The staff is friendly, classes are great, and the room the classes are in is such a great space to work out in without feeling so out in the open.

My only negative is that they just increased my monthly rate by $2 because of the minimum wage increase. This is a bit of a pet peeve of mine. I feel like businesses should have wage increases built into their business plans so the customers don't suffer. The whole point of going to gyms like crunch and planet fitness is for the inexpensive memberships. I don't have kids and I don't swim so I don't need a kids club or pool. However, if the membership continues to go up, I'll prob check out planet fitness and see if they have better business practices. And if the memberships are going to resemble the same price as the gyms with all the bells and whistles, maybe I'll take up swimming or enjoy a hot tub or sauna soak at a fancier gym. 🤷‍♀️

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★ 4

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★ 5

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★ 1

Extremely misinformed and dishonest staff when it comes to cancelling your membership. I’ve been trying to cancel for months and continue to get billed. The first time I called I was told it would be canceled. They stopped billing me for a while and suddenly started billing me again. I called a second time and was told to send an email to cancel. They stopped billing me for months and suddenly billed me for all the months they hadn’t before. I called for a third time and spoke to Shawna, who was extremely rude and unhelpful and refused to listen to the fact that my membership was said to be canceled on two different occasions. They locked me out of my account with no communication but are continuing to bill me. Not to mention the gym was always dirty and the sanitizing spray bottles and paper towels were always empty. I’ve never had someone in customer service be so rude and behave so sarcastically and cruel. She seemed to enjoy the fact that she was able to make canceling my membership more difficult.

Source: Google

★ 5

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★ 5

Great place to work out, chill atmosphere

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★ 1

I haven't even started working out here and my experience is terrible and I will be canceling. I joined online, then went to get my barcode, only to be told they don't have any and have been out for awhile and don't know when they are getting more in.

Then I left several messages at the club and online for someone to contact me about cancelling or freezing my membership and no one contacted me. When I finally had a moment to contact the club I was told the manager got my message and froze my account but no one called to follow up with me.

I have been a manager in a club and this is the WORST customer service I have ever received and based on that alone I don't want to give any business my money.

Source: Google

★ 1

The fees seem somewhat clear, but I was overcharged on multiple occasions. I deactivated the card I had on file because of them overcharging me, so they sent a collector after me. After going through weeks of working with the collector to explain their fault and going through several employees who told me only the manager can fix my problem who rarely was coming in at the time and getting false dates that the manager would be in (one who’s name I have, but am not going to get her in trouble), I finally was brought up to the front desk in the middle of my workout after the manager had showed up. I explained what I had payed and pointed out why I was being overcharged for several monthly fees and a yearly fee which I had already payed. After being doubted several times and talked to like a child from numerous employees. I canceled my membership on the spot. Not sure if it’s still the same man as manager as it was at the time. I was also guaranteed by a young man at the front desk that the collector who was sent after me wasn’t really going to press the situation and it was just for show, which wasn’t his place to say. I was treated horribly by a woman who I believe was a district manager filling in when trying to resolve the situation. Worst experience I’ve ever had with a business, would not recommend this location of crunch to anyone. The collector they sent for me was the most help to me in this situation.

Source: Google

★ 5

The gym is really nice and the trainer I
Working with has helped me recover quite a bit.

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★ 5

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★ 1

Very disappointed with this gyms staff members. The guy working Sunday nights with glasses and a fanny pack…. Is very rude and discourteous. Sad because most everyone else that works here is very hospitable.

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★ 5

The front desk folks are helpful, kind and streamlined the signing up process. Additionally, during my kickstarter I was offered a great deal for training thst has really made my gym experience sky rocket and I feel like I am trying working toward a goal aside from weight loss, but also strength. The facility is always clean, the locker room is huge and also very clean and well stocked, and each area of the gym has multiple sanitation stations to keep it safe for everyone.
I chose the middle price for membership fees and find it perfect for myself.
10/10 recommend for folks who are new to gym life, and folks who are experienced with gym life as well.

Source: Google

★ 4

Definitely worth the 10 bucks a month

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★ 5

Great staff, very friendly and supportive. Gym is kept clean, and it doesn't feel intimidating like other gyms do

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★ 5

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★ 4

My kind of gym!

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★ 5

I live coming to Crunch. Everyone is super nice and the environment is chill.

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★ 5

I have had a very positive experience so far. Everyone is always so nice and helpful in anyway. I have been reaching my fitness goals with the help of my trainer Corban and I hope to continue reaching more of my goals and continuing my fitness journey even more. I would totally recommend this gym to anyone.

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★ 5

Great equipment, great trainers, great facility 💪

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★ 4

The people were great. The place clean. The only thing that I am not pleased with is that they are not 24 hours.

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★ 1

After my workout i went into the side room and was told i wasn’t allowed to stretch there because the yoga teacher was teaching 2 people…. 2 people!! (keep in mind the side room is pretty big could hold about 50 people). i could’ve easily gone to the corner of the room and not bothered them. but instead she insisted we leave the room. no wonder she only has 2 people showing up to her class..

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★ 1

“Yoga” instructor told me I couldn’t stretch in the corner of the room since she was teaching 2 whole people. Not welcoming. Sharing is caring.

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★ 5

Great location 👌 like most public gyms it gets packed between 5pm - 7pm, but it's got a fair balance of free weights, racks, and machines available.

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★ 5

Good gym with a good amount of features especially for the price

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★ 5

Multiple power/squat racks are super helpful. Some locations have more pull-up stations than others. Would be nice to have a few more

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★ 5

Very positive experience. Members (and teachers) cheer you on during joint fitness classes and everyone seems like they are friends, but want to include you. I have enjoyed being a member and look forward to continuing to improve and get healthy.

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★ 5

Great gym under new management and is really taking off

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★ 5

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★ 4

5 star staff and a truly decent setup if you're trying to follow a weight lifting regimen that requires things like landmine presses. It also has a few good squat racks. There's sometimes a weird guy doing some bizarre form of MMA on the punching bags but those are thankfully bolted in place so you can avoid that super easily and continue doing normal guy stuff.

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★ 5

Love Crunch Fitness! It's a really nice facility - clean & kept up. Everyone that works there is super friendly! So glad I signed up!

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★ 5

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★ 3

Push personal training on free session was told would get 4 sessions after initial free session on starter pack and trainer would work with me for around an hour each session; after my electronically signed contract which didn't show terms just requested signature, contract was for 3 sessions at half an hour, so I felt these trainings were misrepresented.

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★ 5

Very nice gym. Equipment and staff courteous and helpful / gym very clean and easy to use.

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★ 4

Crunch is a good place to get your exercise needs met, a few improvements I would like to see are a cooler temperature, more fans, and another pulley station (often unavailable because it is so busy).

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★ 5

Love coming here friendly people & the front desk girl Sam is super sweet, always so welcoming and friendly!

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★ 5

Awesome gym and staff.

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★ 5

I love how clean this gym always is and how there is always the right equipment available every time I come in.

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★ 1

Customer service is poor and proper training is not provided to the staff. I get what contracts say however when someone cancels and are told they are all set and find out later they are not. Ends up being negligent on you as a business. All I’m saying is train people better and make sure it’s not solely on the client to remember to do so it’s a mutual understanding.

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★ 4

Good place

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★ 5

Nice place. Not too busy. Had a personal training session with Zackary and he was fantastic.

Source: Google