★ 5

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★ 5

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★ 5

The staff went above and beyond to help me solve a never ending issue with a different location. Appreciate your quick help and kindness!

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★ 5

Amazing gym!

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★ 5

Had a great experience with Mitchell and Jenny! Made me feel prepared and ready!

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★ 5

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★ 5

Good gym. Clean and well-maintained. Patrons and staff are friendly and easy-going. Hours could be a little better but the value is basically unbeatable.and I would love a sauna!

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★ 5

Had a great time learning the gym with my wife. Thank you Melissa for walking us through our first workouts 👍

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★ 5

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★ 5

Love this gym! Super helpful and shout out to Julien and Holly for all of their help!

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★ 5

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★ 5

Staff was extremely helpful with getting set up, and the gym itself has everything I need for my workouts. The ECA app also has a lot of great additional features to help me hit my goals!

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★ 5

Melissa's is the best!!

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★ 5

We trained with Olivia for an intro. It was great!

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★ 5

Having never used a gym before, I was anxious about getting started having no idea where to even start. The folks at ECA have been incredibly kind, low pressure and understanding in getting me oriented to the gym and getting me set up with a routine to get started. So far it's been an great experience.

Source: Google

★ 5

I had such a great experience getting started at this gym! They’re personalized and welcoming. Definitely check it out.

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★ 5

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★ 5

Devin is awesome. Going through my program felt very personalized and was very encouraging on my progress and my goals

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★ 5

Just signed up had a terrific experience with Jenny upon signing up and enjoyed the free coaching sessions with Melissa and holly. So much expertise!

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★ 5

Such a great staff that cares about the people that come here. Melissa is fantastic at what she does!

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★ 5

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★ 5

Tj crushed it, feel confident, great stuff

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★ 5

Very friendly and helpful!! Simply lovely 👍

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★ 5

Great place to work out. Friendly and helpful staff.

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★ 5

Everyone here is very friendly and very accommodating!

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★ 5

Incredible staff, knowledgeable and show quite a bit of care in your fitness journey!

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★ 5

Super welcoming staff and nice gym set up. Excited to continue working out here.

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★ 5

Had a great experience.

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★ 5

Had a great training session with Melissa!

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★ 5

Great experience! low pressure, leaned several new lifts!

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★ 5

Jenny and Mitchell are amazing - excited to get started with training!

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★ 1

On Sunday, October 26th at 6 PM, my husband and I were completely mistreated by two employees. We came in as new customers interested in switching to ECA and starting the free trial that ECA advertises. Unfortunately, we ended up leaving disappointed because:
1. The employees were unwilling to show us around since they “close at 7.”
2. We were not allowed to sign up for a trial simply because I had attended a single class through ClassPass once — which, according to ClassPass, still qualifies new guests for a free trial.

I had no existing profile with ECA or any ongoing membership — just that one visit — yet the staff refused to help. I genuinely feel bad for the business owners, as their employees are causing them to lose potential long-term clients through poor customer service and lack of initiative.

We had every intention to join the gym, but instead we’ll continue with LA Fitness. I hope this location takes steps to improve staff training and customer experience.

Source: Google

★ 1

I felt like l was being sold a used car here. Super aggressive sales tactic and overall scammy vibes from the rep that I toured with.

What seemed like a straightforward membership turned very complicated very quickly. So glad I didn’t get locked in.

Source: Google

★ 5

Great experience!

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★ 1

I initially signed up for a month-to-month subscription and was pleasantly surprised by how affordable it was. The representative who assisted me assured me that there were no additional or cancellation fees and that I could cancel at any time. However, I was surprised to see a “maintenance fee” of approximately $57 withdrawn from my account.

When I later tried to cancel my subscription due to an upcoming move out of state, I was again surprised to learn about a “30-day cancellation” policy that I was never informed of. While signing up was very easy—everyone was welcoming and helpful—the cancellation process has been quite the opposite. I submitted my cancellation request over 10 days ago, and no one has followed up since. I even had to call the facility twice to check on the status of my request, but I still haven’t received any update.

Source: Google

★ 1

I dropped in just to see prices and equipment, big mistake. They insisted on a full 20min tour, made me take my bodyfat percentage, then when I wasn't interested harassed me for months after I explicitly told them to stop calling me 3 times.

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★ 5

Jess made me feel the burn in a good way: she’s very welcoming hand helpful :-)

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★ 5

Had a great training session with Wyatt this morning!

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★ 5

Great one on one experience Melissa. Discussed training goals and dietary plans. Great experience!

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★ 5

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★ 5

Very inviting staff

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★ 5

Jess was great, perfected my squat form

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★ 5

Jessica's great, loved her advice!

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★ 5

Wonderful staff. Excellent equipment. Safe environment. Definitely a commit commitment to wellness vibe here.

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★ 5

Had a great experience! Will be back :)

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★ 5

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★ 5

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★ 5

My expectations for this gym were far far exceeded! The Wallingford facility is so clean, well laid out, and has a super friendly and welcoming staff. Shout out especially to instructor Amelia! She is, with no doubt, the best fitness instructor I've ever had in my 60+ years! She is contagiously enthusiastic, engaging, and thoughtful about providing alternatives and feedback throughout class. I almost missed today, but went to class because she makes fitness class (Champions) not only fun, but also an excellent workout! I hope her boss reads this!

Source: Google

★ 5

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★ 5

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★ 5

Jess and Wyatt were awesome and super knowledgeable!

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

Had a great experience on my 1st day at ECA and personal training session with Melissa. Highly recommend!

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★ 5

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★ 5

Julian was great!

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★ 5

I had a great first workout with Jess! Very informative and helpful

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★ 5

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★ 5

Excellent. I feel better already!

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★ 5

Had a great experience! TJ is super helpful!

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★ 5

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★ 5

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★ 5

Great gym great vibes great staff, just come in and do the work.

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★ 5

Jessica did a great job at the intake meeting and makes going to the gym exciting and i’m motivated to come back and started on my workout journey.

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★ 5

The gym is awesome, so much support from nutrition and coaching to classes. Jess from the training staff was super helpful in getting me set up and giving feedback on form!

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★ 5

Jessica was so nice and helpful in our training session. Very knowledgeable and taught me some great things.

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★ 5

Julian was awesome getting me started!

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★ 5

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★ 5

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★ 5

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★ 5

Love ECA. Melissa and Jess were both great trainers, helpful and supportive of my goals! Thank you!

Source: Google

★ 1

I cancelled my membership almost two months ago through their website, but they keep charging my card. When I called the first time, they said it was a “30-day policy” and promised no more charges. Yet they billed me again today. No confirmation email, no proper cancellation record, and zero accountability. Feels like a scam. Be very careful with their billing practices.

Source: Google

★ 5

Beyond excited to begin my ECA journey… Mitchell has done a great job setting me up so far!!

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★ 5

I had a very great experience!

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★ 5

Great facility with some awesome staff: shout out to Melissa and Jessica!

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★ 5

Had a lovely experience!

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★ 1

Be careful with their sign-up “offers”

I recently joined this gym, and while the facilities are fine, the way they handle memberships is really disappointing. On the first day, they tell you there’s a special $150 discount if you sign up right away. But if you come back the next day, the offer is suddenly gone — and since they already have your information, it feels like a trap.

I ended up paying the registration fee plus the first two months upfront. Then, instead of paying the regular $32 for the second month, I was suddenly charged $97 — for a “membership” I was never told about.

The gym itself is okay, but their business practices are not transparent at all. Let’s see what happens in the third month, but so far, I can’t recommend this place.

Source: Google

★ 5

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★ 5

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★ 5

Great introduction session with Melissa elliot! She took the time to go over my goals and took the time to go over my technique. Highly recommend seeking her out, especially for beginners

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★ 5

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★ 5

This is one of the most amazing sessions I’ve had! Big thanks to Wyatt! He was so patient and kind and explained everything in detail for me!

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★ 5

Great gym! Friendly service and all are knowledgeable with any help you might need. Highly recommended! 10/10

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★ 5

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★ 5

I had a great experience with the staff very friendly and welcoming. They will get you going into whatever fitness goals you are working towards. Nice facility. I worked with Talea she was great.

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★ 5

Had a great experience very friendly service from TJ and Mitchell

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★ 5

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★ 5

Had a great experience putting together a workout and meal plan with TJ

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★ 5

Had a 60 min session with Mitchell today, set me up with a full nutritional and workout plan, as well as did a quick run through on some of the workouts I’ll be doing, giving tips on form and stuff. It was really helpful and I would 100% recommend him!

Source: Google

★ 5

Tj has been a huge help and love getting to workout at this gym. Amazing facilities and support

Source: Google

★ 1

didnt offee free trial until a certain time and wanted to charge $25 plus tax as a one day guest pass!!

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★ 5

Great facilities! TJ was insightful & had great advice.

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★ 5

Wyatt was knowledgeable, friendly, helpful. Highly recommended!

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★ 5

Signed up with Holly and did my first workout with Mitchell! He walked me through a nutrition plan, different movements, and wrote a workout plan for me. Incredibly helpful! Excited to be here!

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★ 5

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★ 5

Had a great experience - TJ is the man!

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★ 5

I’m really happy with ECA! it’s such a great place for anyone looking to start working out and build a consistent routine, especially for Hyrox. Mitchell, an amazing personal trainer there, has been a huge help with my training plans and workout routines. He also introduced me to the Hyrox community, which has been such a positive and motivating experience. Everything feels great, and I’m so excited about this new journey I’ve started!

Source: Google

★ 5

Super chill environment. Great staff that will help you achieve your goals!

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★ 5

Great community and staff members!

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★ 5

Mitchell is awesome helped me out alot with my form and nutrition Emerald City is a great gym.

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★ 5

Really good first work out. New to the area and had a great experience with Mitchell.

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★ 5

TJ was awesome! Now I know how to use the Smith machine 💪🏼

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★ 5

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★ 5

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★ 5

Great gym space with a lot of equipment for a reasonable price. Taylor and Jenny were very helpful getting me started. Very knowledgeable and approachable

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★ 5

Great gym!

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★ 5

Very good

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★ 5

Had a very good experience on both hyrox training and PT!

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★ 5

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★ 5

Julian is the man💪💪 helping me find goals that are achievable, took time to get to know me and went in depth on how to use the app for meal plans. 10/10

Source: Google

★ 1

I visited this gym on a 29-day trial. While the staff were okay, the overall experience was disappointing due to the condition of the equipment. Many machines were in poor shape, and some were out of service for the entire duration of my trial. Despite bringing this to the attention of the staff multiple times, nothing was done to fix the issue. It felt like no one really cared. I wouldn’t recommend this place unless they seriously improve their maintenance and responsiveness.

Source: Google

★ 5

I really have enjoyed this gym. The staff are super approachable and candid. I really enjoy the app and the facilities are super clean! Julian was extremely helpful and look forward to working with him in the future.

Source: Google

★ 5

Devin was super helpful for giving advice to reach my goals!

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★ 5

Had a great experience! Thanks guys!

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★ 5

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★ 5

welcoming staff, clean gym.

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★ 5

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★ 5

All the staff are super helpful and friendly. Great gym with a great environment!

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★ 5

Really knowledgeable and super kind!

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★ 3

I used to love this place but at this point they have wayyy too many members. Mega bummer to barely get through half my work out because everything is all clogged up.

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★ 5

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★ 5

My personal trainer Taylor was awesome. Very helpful advice and friendly. Highly recommend her and emerald city athletics!

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★ 5

Had a great experience and a great 1:1 session with the personal trainer. Highly recommend

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★ 5

Great gym. Everyone here is friendly, from the front desk to the personal trainers Devin and Wyatt. They have just about every machine you may need also offers classes!

Definitely check it out!

Source: Google

★ 5

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★ 5

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★ 5

Had a great experience on a workout with TJ.

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★ 5

Great place, kind workers

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★ 5

Wyatt was great!

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★ 5

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★ 5

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★ 5

Julian was the best. Really appreciate him!

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★ 5

Andre and Taylor , insane at the training, best trainers ever

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★ 5

i worked with taylor and she was incredibly helpful and understanding

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★ 5

Did our first training session with Taylor today and she was super helpful! She walked through a fitness routine, thorough meal plan, and our mobility goals. Looking forward to spending more of our days at ECA!

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★ 5

Taylor is super helpful and engaging! Made everything easy and digestible

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★ 5

Julian was great during my 1 on 1 session. He led an in depth review of my plan and was super accommodating and welcoming.

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★ 5

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★ 5

Great experience working with TJ

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★ 5

Had a fantastic and professional time with Taylor Perry!

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★ 5

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★ 5

Taylor’s awesome, had great advice and extremely informative!!!

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★ 5

Great facility, have parking on site making it accessible.

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★ 5

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★ 5

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★ 5

I did an intro training session with Taylor and she was so helpful!

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★ 5

I did a personal training session with Melissa & she was so great! I learned a ton, and feel super empowered with the new lifts I learned.

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★ 5

Very helpful, met me where I was to help me reach my goals

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★ 5

Taylor was so helpful in shaping my fitness/nutrition plan!

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★ 1

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★ 5

TJ is exceptional when it comes to being welcoming, personable with regards to training, and I had a great experience.

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★ 5

Great atmosphere, knowledgeable staff and very uplifting and full of motivating clients

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★ 5

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★ 5

Had a great experience, staff very helpful and welcoming!

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★ 5

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★ 5

Great gym for the price

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★ 5

Great Experience with TJ !!!

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★ 5

Great equipments + Staff ❤️

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★ 5

Great atmosphere and friendly staff! 10/10 recommend

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★ 5

10/10 everyone is so nice and helpful here!! So happy I joined

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★ 5

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★ 5

Just had a first workout sessions with Taylor and genuinely enjoyed learning about nutrition, mobility, and fitness. Knowledgeable and you can tell she enjoys what she does, which makes it fun for you as a customer to train.

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★ 5

Had a great tour/easy sign up process with Mitchell and a stellar fitness consultation with Melissa this week - excited to be a part of the ECA family!

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★ 5

Taylor was super helpful getting me started on weight training! Would recommend!

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★ 5

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★ 1

Don’t sign up! Hidden fee of cancellation champ programs is $300 and they won’t tell you this

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★ 5

Taylor is a great trainer!

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★ 5

Helpful staff

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★ 5

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★ 1

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★ 5

EAC Wallingford has everything you need with your fitness journey. I have been working out for 22 plus years and had a personal training session with Taylor. She showed me how important mobility is and where I need to be. Highly recommend doing a session with her. Very knowledgable.

Source: Google

★ 5

Great gym, appreciated TJ’s help in my monthly appointment

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★ 5

Had a great experience really helpful staff

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★ 5

Love the vibe and the coaches here are great.

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★ 5

Arie was very energetic and caring - he went above and beyond to set us up for success in our fitness journey.

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★ 5

Taylor was kind, helpful, and knowledgeable!

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★ 5

Taylor is super helpful and knowledgeable!

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★ 5

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★ 5

Training with Julian, so far really great! Person training covers both workouts with a trainer and personal plans for gym time on your own. It also covers nutrition planning including fully planned meals for each day of the week. Very worth it 👌🏼

Source: Google

★ 5

Taylor was cool and great!

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★ 5

Taylor slayed, Mitchell slayed, shout out ECA

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★ 5

Super helpful and friendly gym with a lot of good resources for nutrition and workout plans!

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★ 5

Very helpful local gym to get set up

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★ 5

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★ 5

Great experience!!

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★ 5

Super friendly staff. Great equipment. Taylor was fantastic!

Source: Google

★ 3

I was just issued a refund for the two months that I had been overcharged after submitting in writing that I wanted to cancel my membership.
My contract says that you need to submit in writing to cancel. I called to find out why my cancellation had not gone through and I was informed that they only took in person cancellations that were done in writing. Again, this was not in the contract.

Overall my experience with Emerald City was a B average. They offer classes that are engaging and granted me a stay on my membership when I couldn't attend due to medical reasons with a doctors note.

The ending was unfortunately dramatic. I feel like there was an opportunity to talk about why the cancellation didn't go through, or apology for not responding to my email that had cancelled my membership. If I had gotten an email that said "You can't cancel over email, please come in" that would've been a route I preferred. My email to cancel was unanswered and I could've followed up but my experience with EAC up to that point was they were detail oriented and I assumed the matter was resolved.

Once I called and expressed my unhappiness with being over charged for the two months (the final total after my second cancellation would be near to $500) the response was basically 'I'm not comfortable talking to you and you need to talk to my manager." I didn't raise my voice during this, just stated I wouldn't be recommending EAC to friends and that I had a google review and would be filing a formal complaint with the BBB. I offered to come in and talk to their manager at which point they called back to say I'd be given a refund.

Even a basic "Oh, sorry things were confusing I'm going to work and see what happened and call you back. We of course don't want to rip off our customers and we can talk and find what resolution might work."

Eventually that was the vibe I got as I was given a refund for the two months and not charged for an additional month which is what would've happened if I hadn't pushed.

Here's my original review below:
Edit- I was just told I'll be refunded the charges. I'll amend my review if that goes through. My contract says you need to submit written notice of cancellation. I submitted an email. The increased my fees without my approval and continued charging me for two months.

Source: Google

★ 5

Had a great experience. TJ was great. Had a really informative session.

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★ 5

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★ 5

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★ 5

great trainers and great programs. affordable price too

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★ 5

I saw an ad for the membership price, and thought what’s the catch? No catch! Just an affordable gym, friendly staff, and so much more than what you pay for.

Source: Google

★ 5

Had a great experience

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★ 5

I was skeptical about whether joining ECA would be worth it, but Arie made sure to make my first month worth it by offering some extra workout sessions. Taylor was also helpful in the onboarding process, answering any questions we had about the exercise machines.

Source: Google

★ 5

Very nice and helpful staff. Clean space. Nice locker rooms and showers

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★ 5

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★ 5

Taylor was awesome, super supportive and encouraging and I look forward to our next check in! :D

Source: Google

★ 5

Melissa and Jenny have been fantastic! One of the most involved gyms with people who truly want you to succeed - from the body scans, 30 day check ins, amazing facilities, and great programs. They can’t be beat!

Source: Google