★ 5

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★ 5

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★ 5

Great gym

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★ 5

Clean, bright with a friendly professional staff. There is lots of equipment in each muscle group, so little or no waiting for equipment.

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★ 5

5/5 – Gwen is the reason I keep coming back!

I can’t say enough great things about Gwen at L.A. Fitness. Every time I walk in, she brings an energy that immediately makes the entire place feel welcoming and motivating. She’s professional, incredibly friendly, and goes out of her way to help members with anything they need. Whether it’s answering questions, offering guidance, or just being a positive presence, Gwen always delivers above and beyond.

L.A. Fitness is lucky to have her, she truly makes the experience better. If you’re a member here, you already know Gwen is the best!

Source: Google

★ 5

Wanted to give a shout out to Francis at the LA Fitness in Lacey. Its very rare to find people that go far and beyond to help people in customer service let alone give the kind of service with compassion.

I've been going to LA fitness in Lacey for quite some time and never thought in a million years I would be receiving the type of care and compassion Francis had offered me. I recently had been going through some hardships and had to decide whether or not I was going to be able to continue my gym membership.
After many different options and considerations, Francis was able to go far and beyond an average representative. He was compassionate, understanding, and even took the time to hear my SOB story and relate on a human level with me all while me still wanting my gym membership. LA Fitness is extremely lucky to have this guy represent them. I hope they value him as much as I value his amazing customer service. LA Fitness needs to give this man a raise and a Bonus. Thank you Francis for being the G.O.A.T!!

Source: Google

★ 1

This place was a letdown from the start. The staff were rude more often than not, and every interaction felt like pulling teeth. The way membership details were communicated felt confusing and inconsistent, which caused unnecessary stress. Management didn’t help; in fact, they made things worse by talking down to customers instead of actually listening. The gym desperately needs stronger leadership, because the current approach is driving people away.

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★ 5

I love LA fitness Lacey. It can get a little congested at certain times, like all gyms, but for the most part it is a great gym with everything I need.

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★ 4

A customer of LA Fitness for over 15 years, I have used multiple locations in WA State and San Antonio Texas. All of yhem are abput the same layout.
The Lacey WA gym is well-equipped, only complaint is they need to replace the broken glass by the pool. And reserve more parking spots for the disabled.

The number of classes is limited now, at least in this location.

The other thing is wish they reserved a pool lane for lap swimming, as older folks who walk insidr the pool take one whole lane for their walking routines, preventing lap swimmers from actually swimming. The water is less warm than I like it, but that is just me. If the YMCA was closer, I would rather swim there.

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★ 5

I like LA fitness, it’s a quick in and out for a workout

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★ 5

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★ 5

Upscale fitness club.

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★ 5

Jonathan fitness director. Solid dude with a solid work out.

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★ 1

This place is a rip off. Shady Business. Money waste! Better Business Bureau should investigate this company. Shouldn't have to pay for services not given.I have been spoiled by Haselwood Family YMCA. Which I already understand is a rare thing to have a high end YMCA. But Haselwood YMCA blows this place away. One there is no fees for leaving. You can quit at anytime and rejoin without wallet shock. Second, you dont have FOX "News" shoved in your face while you do cardio. You dont have some constant music blaring in the background.
Three you dont get ANY high pressure sales to have a personal trainer.
My husband and I signed up for a trainer, as I am recovering from double mastectomy and breast cancer and I want to get into shape. We bought the personal trainer plan. I had to get rid of it because my father was dying and I was flying to Vegas to care for him several times a month, and unable to keep my personal training schedule.
I was hit with a $1300 fee after quitting my trainer. Are you serious? My father passed away, my husband and I dont need the one hour trip it takes us to get to the gym, so we decided to cancel our membership. We are still responsible for half of our membership fees for another two months. This is the worst experience I've ever had with a gym.
LA Fitness, you suck!!

Source: Google

★ 5

I love coming to the gym, this place is my HOUSE now! I live here :)
Been coming to the gym for about 2 months.

The staff are great, especially John. Everybody loves John! Nobody is suspicious as to why everybody likes John. Nobody questions why John is the best. Everyone agrees! Everyone is complacent.
...as they should be...

Really though, John's great, whatever you need help with, he's got you!

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★ 5

Jonathan brinda un buen acompañamiento, indica cómo hacer los ejercicios y en qué se debe trabajar, me gustó mucho su trabajo.

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★ 5

Muy buena atención 10/10

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★ 5

Jonathan es un excelente entrenador

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★ 5

Johnathan Director was very helpful to me when I first started my fitness adventure. He has been a great mentor for my fitness goals. He is willing to answer all my questions and goes the extra mile. That is one of the reasons I still come to the gym. Every one else is also friendly and helpful. This is my favorite gym so far.

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★ 5

I had great experiences with my trainer, Zachary and Jonathan and they helped me achieve all my established goals.

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★ 2

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★ 5

The staff are nice and the trainer for my free training session Jonathon was very personable.

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★ 5

I’ve been going to this gym for a few weeks and it’s been great! There are so many classes to take and personal training sessions.
Jonathan was my trainer for the day and he showed me a bunch of exercises that would help me reach my goals. He also made sure that I felt heard and reassured me multiple times throughout the session!! Great trainers and great community 🥰

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★ 5

Training with Jonathan Ashby has completely changed my fitness journey. When I first started, I was strong but not seeing the results I wanted in my body shape or overall performance. Jonathan immediately designed a program that pushed me past my limits while still keeping everything safe and structured.

Since working with him, my endurance, strength, and conditioning have improved more than I thought possible. My body composition has changed noticeably—I’m leaner, more defined, and moving with more power and energy than ever before. Jonathan doesn’t just throw workouts at you; he explains the purpose behind every movement, keeps you motivated, and holds you accountable.

What makes him stand out is his attention to detail and his ability to adapt the program to fit my goals. Every session feels intentional, and he challenges me in ways that keep me progressing week after week.

If you’re serious about transforming your body, improving your performance, and training with someone who truly cares about your success, Jonathan and his team at LA Fitness are the ones you want in your corner.

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★ 1

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★ 1

Not enough basic equipment such as kettle bells. I joined this gym particularly because of the sauna and every time I am in there people have their phones and are texting, scrolling instagram with the sound on, or even talking on the phone besides being annoying this feels like a violation of my privacy. I complained multiple times but nothing changed. I just called to cancel membership and they are forcing me to come in in person to cancel which is a huge inconvenience

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★ 5

Great workout today!

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★ 5

Its my gym pool and racquetball place

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★ 2

Don't go for the pool, its always closed and when its open, the lanes are half closed when they should be more open. Definitely not the place to want to get a swim workout in..

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★ 5

Very cool environment with friendly staff, Jonathan was a great trainer !

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★ 3

The instructors for the classes are wonderful!
Update: Had to update review. After, using the gym for a year here's the good and the bad.
Good: Hours of operation, most of the instructors. (There are couple of class instructors who I wonder if they are certified to teach their classes). Front desk staff is very nice.
Bad: Torn workout mats, dirty bathroom, no bathing suit dryer. Pics is of a hole in the bathroom plugged with toilet paper!

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★ 5

My gym. Great for my racquetball. The best games in town.

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★ 2

when will they enfore taking a shower before entering the pool.

it's sad thing these people use the pool like their bathtub. that sucks.

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★ 5

I have had a membership with the Lacey LA Fitness for over a year. The staff are very friendly and helpful. John, who helps with new memberships, was great with signing us up. I had an issue with transferring my membership from another gym, and he was great getting it resolved. Then there is Johnathan, he is the training supervisor. A very professional, knowledgeable and personable man. Johnathan connected me with Zach, one of their Master Trainers. Zach is AWESOME! If you want a polite, highly skilled, fun trainer, who will give you a challenging workout, Zach is the guy. I have trained for years, and I thoroughly enjoy working with him. If you are looking for a clean, bright, well equipped gym, with staff that calls you by name and makes you feel at home, I highly recommend the Lacey LA Fitness.

Source: Google

★ 1

No towel service, I paid $7 extra for it but it's not there.
An employee at this location literally suggested I get the towel service when I was signing up.
During my second visit I decided to shower after my workout, so I could go to work and not be sweaty and gross.
But when I asked for a towel, the employee at the front informed me that the lacey location doesn't actually offer towel service.
This is textbook false advertising, and I'm considering contacting a lawyer.

Just go to planet fitness, it's way cheaper, and the supposed "service" here at LA fitness is actually terrible.

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★ 5

Jonathan was amazing and very helpful, I had hesitations with the packages prices but he helped me out a ton and gave me a ton of wiggle room! It was an amazing experience with tons of expertise. I would recommend him to anyone!

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★ 5

Gwen is the literal best! She’s so sweet and always has such a positive attitude and outlook, she’s always super encouraging!

Jonathan the PRT director is also super awesome! And is always pushing me along with everyone else to be a better, healthier version of themselves.

This is seriously the BEST gym in Lacey!

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★ 5

Instructor and Elite Master Trainer for 15 years!!! LA Fitness has a new addition to our program " Reform Pilates " Zumba" is a popular platform! Silver Sneakers Fit 👟 A Great way to build your stability balance and strength 💪🏽

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★ 5

Jonathan was my trainer for the day and he was great! He took into consideration all of my preferences and made sure to push me. He also gave me a lot of helpful info and advice that I can utilize during my own workouts!

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★ 5

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★ 1

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★ 4

The bathroom is disgusting. They need to scroub the tile with stiff Brussel brush walls and floors

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★ 5

LA FITNESS is one of t h e best workout spaces to come to, hands down!

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★ 5

We signed up in October 2024 and it was amazing during the entire time. Staff is friendly and treats you like family. They maintain the machines really well, clean it daily, stay on top of servicing and there’s no rust compared to over gyms. The gym is always clean and someone is always walking around maintaining it. My family and I recently relocated and we have been to multiple gyms trying to find one to join but sadly nothing compares. Thank you to Francis, Auntie Vi and the staff at LA Fitness, we miss you all so much. Thank you for making our experience there memorable and for keeping the bar high. This is the “BEST GYM” we have ever been to. To all the patrons who come here, be patient and nice to the staff. There have been multiple occasions that we have witnessed a few being rude and disrespectful so DO Better!!!

Si Yu’us Ma’ase from the Hocog family:)

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★ 5

Jonathan did a good job at showing me, excited for the new program!

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★ 5

Excellent gym always clean well maintained equipment and overall great gym....staff are always friendly

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★ 5

Jonathan Ashby walked us through their personal training process and was very helpful in aiding us to make an informed decision. Super professional and knowledgeable.

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★ 5

Great intro session with Jonathan

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★ 5

I have been coming to this gym for over a year now and I love it! I have no complaints, Nate, DJ and Elyse are all amazing and I love when they are in kids club! For the most part staff is welcoming when you come in. The manager (Frances?) I think his name is, is also great! They just opened up a pilaties room and I had my first class which was also great!

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★ 5

Jonathan Ashby is AMAZING! His training style is very encouraging, motivating and he is all heart. When you look for a personal trainer, it’s important to find sincerity combined with success. Jonathan demonstrates both!

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★ 5

The Lacey LA Fitness has all of the necessary facilities and the staff are friendly and well-trained. The fitness director for the Lacey location, Johnathan, provides comprehensive information on their training programs in a friendly and professional manner.

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★ 2

I joined recently and while I’ve been able to do my trainings, it’s very frustrating that there aren’t enough weights in the functional training zone (turf area). Only a pair of 15lbs and 7.5lbs dumbbells. Seriously? I go everyday in the morning praying that no one is using the dumbbells I need for my workout and it shouldn’t be that way, especially for a gym this size, hence the two stars.

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★ 5

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★ 5

I was extremely impressed with zack, elyse,nate ,and Parker and the other cleaning lady I met this morning. They were so sweet and courteous, polite .and awesome you can call me up so I could tell them more .lots of the members were extremely nice aswell ,the nice members were lamar ,james ,dennis, Waldo and kerry

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★ 5

Need to lose weight now all I got to do is get off my butt and go

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★ 5

The secret isn't consistency. It's a LA fitness membership.

But in all honesty I love this gym; go if you're a mom. The childcare staff is so sweet and helpful.

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★ 5

Clean, plenty of equipment great staff.

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★ 1

Showers and sauna are disgusting. Showers are outdated. The class room is always dirty. Wads of hair and dirt and other misc things on the floor when I go in to do floor stuff. Also, why the hell are there NEVER any sanitising wipes? Sometimes there's not even soap in the bathroom to wash your hands or paper towel. For how much is charged, we should just be using spray and paper towels or spray and wash cloths. Also, a lot of equipment doesn't work properly or needs wd-40 or something. I can't always adjust height/length of things or the padding is flat. The calf machine gives me dark purple bruising on my shoulders (i never ever bruise). Generally speaking, there aren't enough machines. The most popular machines only have 1-2 most of the time and it feels like I'm always waiting around rather than working out. I go only in the evenings so it's not even that busy. I'd cancel my membership but I'm moving abroad and I don't want to pay another annual fee somewhere else. the only worker that stood out to me was Kai(?) in the daycare when he helps out and one of the membership managers (a blonde female, I believe she had a baby so she isn't currently around from the date of writing). Everyone else stands around when they could be stocking stuff. At least put out hand sanitiser or something. Luckily I carry my own. This is the 3rd gym I've been to in Lacey and every single one of them suck. The only good one is whetstone in Olympia but they're so small it wasn't ideal to go before 10pm.

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★ 1

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★ 1

WILL NOT CANCEL MEMBERSHIP AFTER I BROKE MY LEG!!

I loved this gym until I recently. I signed up to use the pool, and although it was hard to find a time when lanes were available, I did manage to use it regularly. Then I signed up for a personal trainer to try and get more out of the gym. In December, I broke my leg at home, which required surgery. I am currently in a cast up to my knee and must keep it elevated. When I contacted my personal trainer, I got no response. Finally I reached the front desk and they said I can only cancel in person, so, even though I'm not supposed to be moving, I got my husband to take me to the gym on crutches. It was very painful. Once there, I was told I could only cancel with the Operations Manager and he wasn't in. Since I did not want to move again, my husband took time off work to hand deliver the doctor's note with my ID. They still refused to cancel. I can't move, I am not working, so I can't use this service or afford to pay for this service. I had to cancel my credit card to stop payment. DO NOT SIGN UP FOR A GYM MEMBERSHIP WITH THIS COMPANY! If you get hurt they do not care.

UPDATE: After reporting this gym to the WA AG's Office and the BBB, the corporate office responded on Jan 29th that my membership was cancelled with no balance due. However, the OM, Frances, at the Lacey facility still refused to submit my cancellation and I got calls daily from billing asking for payment. Submitted another report to AG's office. Today they finally cancelled my membership, six weeks too late.

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★ 5

I love this place! I found people like me trying to improve themselves. Generally, I felt an excellent vibe and welcoming Ora when I approached the front desk. I was greeted by some youngsters who stopped what they were doing and walked towards me with smiles and asked if I had a membership card. I explained that I was on my health issuance "silver sneakers program " and would like a membership. From the moment I was introduced to the guy who was to sign me up, I knew this was the gym for me. He showed me the place. I loved the easy accessible gym equipment along with sparkling clean dressing rooms that included lockers with (your) lock available. Heated swimming pool and a hottub! I am anxious to try the water aerobics classes. LA FITNESS offers a sorted array of classes and staff to show you the ropes.

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★ 1

The manager is more focused on making his personal life and ego look good. New manager needed badly. Will not ever recommend someone to go here. Will never step foot in there again. Red flags all day!

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★ 4

OTR trucker from Cali. Parked in back between Safeway & La fitness. Got a real great basketball run in. Took my shower stayed in truck

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★ 3

Peak times and hours are normally weekends and afternoons. Lacey feels like you're in episode of Stranger Things just without the monsters and proper gym etiquette.

I've had people hop/hog on a machines I've alternated between and I don't mind sharing. Several people are bad stewards of the gym, leaving weights, dried up sanitization clothes everywhere if someone was considerate enough to use one initially.

I've seen the staff work in the bathrooms, poorly equipped and no funding into urinal cakes or any toliet cleaner apparently. The ventilation is terrible so it smells KC after the super bowl permanently. Wear shower shoes because I think if your foot touches the ground you'll spontaneously just become an entire fungus spore and contribute to the smell of the bathroom. Planet Fitness has better bathroom hygiene then this! One industrial fan could change the game in there.

Other than that, the machines seems to operate well and get repaired in a reasonable amount of time.

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★ 5

Well conducted environment

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★ 5

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★ 4

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★ 1

My review is about management and staff rather than the equipment. I can’t speak on behalf of the morning workers, but the evening workers are atrocious. When you walk into the facility, the workers are either on their phone, too busy talking with their coworkers/friends, and/or if they do notice you, they just stare at you without saying anything to make sure you check in; I don’t even feel welcomed. Sometimes, they’re so glued to their phone that I think people can just enter without checking in and they wouldn’t even notice. I know this is a gym and not a 5 star restaurant, but being treated with basic human decency would be nice. Also, the sled is gone which is a bummer.

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★ 1

Front desk guy discriminated against my husband for being Jewish. You can't even workout without them being judgemental!!

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★ 5

Jasiah is a very good salesperson-not pushy and made me feel comfortable. The gym is very clean and has everything you need!

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★ 1

This place has gone downhill a lot after covid. Locker room showers are pretty gross. Soap dispensers missimg on the walls. Tiles missing. Mold on ceiling. The hot water has been out for months at the whole gym. Considering they charge $50 something a month they clearly are not re investing into the upkeep of the facility.

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★ 1

The facility has not had hot water for more than a month.

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★ 5

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★ 5

This place is the best. Enjoy the days I get to go. Professional staff, clean, great equipment and atmosphere.

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★ 1

Horrible management.
Hadnt been to this location since 2022. Went once or twice..equipment was broken and seats torn. Bathrooms gross.
I canceled my account 2 years ago Jan 2023 because i got a travel job that would take me places with no LA Fitness. Recently, my bank notified me of a recurring charge that "looked different" and I noticed that it was from LA Fitness. Unfortunately, someone did not know how to use a computer, my account was frozen. I was continually charged the small "frozen account fee" without knowing. Attempted to obtain refund of the money back especially since never set foot in there since January of 2023 or any other location for that matter. Met with disrespect and uselessness.
Worst place.
Wish I could give zero stars

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★ 5

LA Fitness is a clean and pleasant gym with lots of varied and well maintained exercise equipment.

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★ 5

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★ 3

Eh.
the gym itself is clean and will meet a lot of needs, but I think it needs more space. With only 2 squat racks in the whole gym, they are always taken and its weird when people take matters into their own hands. I was using a machine and a lady was trying to get her squats in the walkway right next to me. Weird.

But Levi was a great dude to train with and the employees are great. I just find myself constantly looking for alternative exercises because stuff is hardly available. Even at 5am, I am squeezing past other members and that is not ideal.

Decent place, but a bit crowded

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★ 1

Gym is not clean. Dirt on gym floors. Rags left on machines Floors not mopped. Shower curtains are disgusting. Bathroom sinks are messy. Machines on upper level have old water bottles left. Wipes left in weight area.

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★ 5

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★ 3

Updated 11/24 - The music is often too loud and genre sucks. Most people listen to their own music - trying to down out the house choice. Otherwise, It's a typical LAF. It's got plenty of cardio and strength equipment. It seems like the free weight area usually results in a wait for a bench. Good place for cardio classes; typically bikes of yoga and aerobics.
SECURITY: There have been multiple parking lot and locker room thefts here. Leave nothing visible in your car. Lock your locker. There are NO security cameras anywhere here.

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★ 5

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★ 5

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★ 2

I mainly got a membership for me and my son to play pick up basketball. To our disappointment, kids would show up after us and kick us off the court even though we were waiting first and wanting to play. Played pick up basketball everywhere in the area and only place I saw kids acting like they owned the gym. Fair warning to all those who want to go for basketball.

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★ 4

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★ 5

I been going there since I was 14 years old my favorite place in the world

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★ 5

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★ 1

Again! No hot water in the showers!

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★ 4

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★ 1

I joined this gym and because of my work schedule I worked out in Auburn. Things changed and I had to come back to Lacey. My first time back and it was filled with teenagers hanging out all over the machines on their phones, the club was filthy, and many of the machines clearly need to be serviced.
Thinking I was done all together I called and got Kimberly on the phone. I asked how to cancel my membership, she explained the hours I needed to stop in. I asked if there was another way because I worked those hours. She said the only other way was for me to give her my email. I said “ok, so I give you my email and you can cancel it?” She said I would have to mail a letter, then simply hung up on me. I called back because phones drop calls and it could have been mine- Kimberly confirmed that she did hang up on me because I was “going off” I wasn’t. Then I asked for the name of her manager, she muttered something to ensure I wouldn’t catch the name and told me that he would just tell me the same thing. Well, she didn’t tell me anything, give her my email and mail in a letter? Helpful. This is the worst of these clubs, because I have been to several- poorly maintained place with incredibly rude employees.

Source: Google

★ 2

Below average gym. I would never pay full price for it due to the lack of equipment and heavy traffic. Two squat racks for a gym this busy is criminal. If you are looking for a gym to stand in line at or play racket ball it’s very good for that.

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★ 5

Great equipment, convenient location, friendly staff. Pools a little warm for my liking but all conditioning is good conditioning. Overall good gym.

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★ 3

The gym is one of the best gyms I've worked out in, but the fact that this gym doesn't have a decent hip thrust machine is very frustrating. All the other gyms where I trained for 5 years offer this type of machine and I think they should provide one, mainly because it is ergonomically and safe for women. Assembling a bar with washers and looking for a place to do this type of exercise is tiring.

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★ 4

Really enjoy LA fitness they have a lot of nice equipment swimming pool jacuzzi everything is really really nice prices are kind of ridiculous but it's okay sometimes it's worth it YMCA same thing but prices are cheaper I don't know take it for what it's worth

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★ 5

Nathan at front desk is the friendliest person working the front. Always greets customers and very kind when closing. Always see him working and attentive to everyone. Wish more had the same work ethic here. Thanks for being so kind!

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★ 5

Great service

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★ 5

Great gym has almost anything you’d need to work out

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★ 5

Great gym for a reasonable price. Pool, sauna, four squat racks, lots of space for floor work

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★ 5

Plenty of equipment, including a pool and sauna, small basketball court, racquetball for those with good eye-hand coordination (not me), and a wide variety of equipment. The members are a diverse group so you don't feel out of place no matter what your age or fitness level. Little to no wait for machines makes it quite comfortable to get your workout time in and finished before you have aged a few years in the process. The price of membership is reasonable, and personal trainer Vivian is kind, knowledgeable, encouraging, and an energy ball.

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★ 4

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★ 4

Parking lot is crazy, be careful. Very clean inside

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★ 1

If I can make this zero stars I would, here is the reason why:

I recently joined LA Fitness a week ago, hoping it would be a valuable resource for my family's health. However, that wasn’t my experience with the kids club it was such a disappointment . The employees appear to be unengaged and fail to properly supervise the children. On one occasions that I witnessed while I was there the older children nearly hitting my 16-month-old, while the staff was distracted by their phones. I brought this attention to one of the sales lady who signed me up, but I must advise other parents who have little ones before joining LA Fitness to be aware of the situation. The kids club does did not seem to provide a safe environment for young children. I also observed several issues that raised concerns. The employees were not attentive to their responsibilities, leaving the floor dirty and cluttered toys that were a choking hazard for young children. Additionally, I witnessed an employee fail to supervise my 16-month-old child who was attempting to eat a crayon. Overall, the facility did not appear to be well-maintained or safely managed.

I called the next day to cancel my membership because I was upset that the staff at LA FITNESS did not treat the situation properly with my child's safety. I spoke to the assistant manager of the situation and I felt like I was dismayed by her lack of concern. Because of her response that the employee had to make a phone call to a family member!! Unacceptable and unprofessional, especially in a setting where the care and supervision of children is paramount.

Again parents be very cautious when choosing LA Fitness's for your children, as my experience with them resulted in financial loss and anxiety, without any opportunity to focus on my health or utilize their facilities. It was a waste of money and time. I definitely lost my money going to LA FITNESS because within a week my family and I STOP going and I regret going to LA FITNESS or rather the Kids Club!

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★ 4

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★ 5

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★ 5

Good gym, clean, good corridors between equipment. I didn't feel like I was rubbing elbows with the guy next to me. Music was a touch loud for me personally, but not distractingly so.

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★ 4

Es un lugar bastante completo, sauna ,piscina canchas de raqueta ball y nas

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★ 3

The good:
- Cheap Membership
- Kids Club is very affordable and it opens earlier than the competing local gyms and has a reasonable 2 hour time limit.

The bad:
- Outdated equipment
- Limited equipment
- Dirty

The in between:
- Most of the staff is not particularly friendly. There are a few super-star staff members there though and the girls in the Kids Club are great with my kiddo.

Overall This gym is close to my house and it is better than nothing, but I reallllly hope they make some improvements. Unfortunately, there aren't a lot of other options close by. I would happily pay more money for a more up-to-date facility.

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★ 5

Very clean and friendly staff, one of the inly places around woth a sauna.

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★ 5

My favorite spot!

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★ 1

Too many people!!! Overcrowed!!!

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★ 5

Gotta say great first experience at the gym, makes me ready to come back and workout. Big shout out to Blake, guy deserves every raise you can give. He made it a comfortable experience and I learned a lot.

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★ 2

Meh, I really wanted to like this gym. My family was here for military placement and Life got a bit chaotic and we didn’t get to use the gym as much as we wanted so I can’t speak too much on the amenities. It’s a good enough gym. They have everything you would need to accomplish your goals, most staff seemed nice enough and it seemed clean when we
Could go. The crowding was a lot at times, but, that seems like everywhere in this area.

While I can’t speak much to their amenities, I can speak to their poor communication and business practices. All I can say is document names, times and dates you speak to anyone here because they don’t notate your account well enough to back up any claims or billing fraud / errors they may make. On March 19th I called and spoke with someone named “Luke” who was supposed to assist me in canceling my entire account which had myself and my husband on it. I was pretty clear about our situation, the move and why the short cancellation notice. He handled the call well enough and left me to believe all was closed and all remaining charges for our account were clear. Fast forward one month later and up comes a charge from LA FITNESS on my bank account.

I called them first before disputing this with my bank because surely they’ll see there was an error… right? After a brief conversation with someone I learned there was little to no documentation done to reflect the phone call and it was, naturally, automatically assumed that call and cancel. After some research it turns out there was a tiny saving grace to prove my efforts did take place because Mr. Luke decided to only cancel my portion of the account and not my husbands despite the clear instructions that were wanted to completely close the ENTIRE account.

Now, instead of them doing the right thing
And seeing this is clearly ON THEM. I have to wait for a manager to review and approve my refund for money they have zero business or consent to pluck from my account. From what I’ve read this isn’t an uncommon issue “billing errors” with this particular location. Process with caution is all I can say. I won’t be utilizing this gym or any LA fitness again going forward, not impressed.

Source: Google

★ 3

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★ 1

The hot top is always dirty, people come in without taking shower even though by state’s law, people need to take a cleansing shower before jumping into the pool or spa and unfortunately, the law is not enforced and the staffs don’t care at all. The sauna is crowded most of the times by a certain bunch of foreign people who talk to each others very loud which is really annoying. I believe when people go to sauna they do like to relax and enjoy the hotness and calmness not hearing loud foreign language.
The place always has bad odor and the management don’t do anything about it. I signed up for 18 months and paid in advance and i regret every moment of it.

Source: Google

★ 5

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★ 5

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★ 1

Been going to this gym for a few years and some things have never changed: the gym is constantly dirty, as in dust everywhere and a stuffy atmosphere from the lack of cleaning. It’s so noticeable, and nothing has changed. Today not a single bathroom stall had toilet paper, which is unacceptable for a gym especially in the morning. There is a giant “turf” area that provides nothing more than a stretching and maybe deadlifting area. Only 2 squat racks for this massive gym, leading to long waits for the equipment. This LA fitness will suffice but it’s clearly a heavily profit driven gym with no regard for anything else that a gym should provide.

Source: Google

★ 5

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★ 5

I just joined the gym. The staff I talked to were very nice. Can't wait to get started. My main goal is to do Aqua aerobics. The gym was pretty busy.

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★ 1

Would not recommend

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★ 5

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★ 5

LA Fitness is perfect place for our family. It has swimming pool, private showers, hot tub, sauna, and wonderful gym equipments, basketball court and other classes. We like water exercise classes.
Also appreciate handicap shower and room.
One thing that will make it better is if LA Fitness can make handicap shower entry from the gym instead of only way to access by going to either woman or male locker room. I have son who is adult disabled and if I was to go by myself, I would have to take my adult disable male son to female locker room to access handicap shower/bathroom. Or I would have to ask one of the front desk male to walk my adult son to male locker room to meet me other side to access handicap shower/bathroom. I think they can make an opening on one wall to allow access from gym to handicap without having to enter locker room.
Otherwise we are above and beyond grateful for gym membership.

Source: Google

★ 5

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★ 2

Locker room lights turn off before the gym is closed without any warning. No lights to see lock combos or find your underwear in your gym bag.

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★ 3

Smith machines could be replaced. These particular ones have a fixed incline that makes vertical movements (squats, incline chest press) very uncomfortable. Smith machines with straight up-and-down ranges of motion would be a great improvement

Overall the gym is good. Just that more recently personal trainers seem to be claiming equipment as their own, and then they get rude if you are using it. They seem so entitled…

Especially Anita. I’ve contended for a long time that she needs to go, but for some reason she is still here. Anita is the most rude self-entitled trainer I have met. She is the one wearing the gloves

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★ 2

Nice gym, but there are only 2 squat racks/deadlift platforms. So waiting around for one to open takes forever. Only one incline bench, so you also wait around a while for that to open up as well. But if you want to play racquetball there are 5 courts that people barely use so it just seems like a bunch of wasted space. However they keep the gym clean which is really nice.

Edit: I’ve been here 6 months and still only 2 squat racks and people will spend 1-1.5 hours on it so there is a good chance you will never get to use either of them. For the love of god LA Fitness please take one of the racketball courts and put more squat racks in.

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★ 5

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★ 2

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★ 5

I love pickup basketball. The courts could use some maintenance, but for $35/Month I won't complain. 5 ⭐'s

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★ 5

Great gym you can get a lot of exercises done here. They even have excellent fitness trainers, especially Anita. I would recommend checking them out.

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★ 4

First bike upstairs had a broken foot strap, second bike resistance was broken. Other than that, good vibe lots of machines and equipment. No wait for any workout I wanted to do.

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★ 5

Great atmosphere and equipment!

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★ 5

Nice

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★ 5

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★ 5

Love the Silver Sneakers class with Vivian, she's the bomb!

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★ 1

Act of congress trying to cancel a membership. Have been in several times and called several times get a different story each time.

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★ 5

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★ 5

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★ 3

Decent selection of equipment. Pretty good for an average gym.

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★ 5

Everything you want except tennis and tanning. Clean exercise area and friendly people.

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★ 2

It is a very nice facility, but the staff who work here have no soft skills. The first time, I came with a friend who didn't have a guest on their account, and that's ok, I just opted for a free day pass. When greeted, the guy at the front was very robotic, and the person who took you off to the side to sell your membership was the worst of all. I think she probably was prompted to move away from the front desk for her lack of skills. I decided to try again, and when we came back, the same girl looked at us and rolled her eyes, and walked back to her spot before walking up to greet us. Definitely would not recommend joining through these specific people. I'd rather work out in a gym where I am treated with respect and greeted with a smile.

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★ 5

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★ 5

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★ 4

Lots of parking and equipment

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★ 1

Terrible, never have paper towels in the bathrooms, basketball court is always closed, and no yoga mats.

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★ 4

I would’ve given it a five star because I’ve been a member since 2007 when they opened up at this location. However, when I wanted to take my wife in inside, they asked for $20 for a day pass. That seems so petty and ridiculous. I tried to explain to them that they have seven day passes and 14 day passes on the website. I was told that I should have printed it out and brought it with me. However, we did get to speak to the manager, John who was able to register my wife for one day and let her in with the day pass

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★ 5

Always a great workout

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★ 5

Vivien is an excellent trainer. I haven’t been to class in awhile, I didn’t realize how much I’ve missed her way of instructing. We come all the way from Lkwd for her class. LA Fitness is very lucky to have her!

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★ 3

It was good not to crowded on Sunday. Temp of the pool could be a little warmer.

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★ 4

Been a member since early 2020 overall great gym with a variety of equipment it could use more Olympics lifting platforms for squats and deadlifts. As those are the gold standard of lofts for any kind defuse routine.

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★ 1

Get yall basketball backboard fixed or atleast leave half of the court open to use.

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★ 5

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★ 1

Buyer beware!! You can sign up on a weekend at 7pm but when you want to cancel the membership you can only do so Monday thru Friday from 9-5pm or via an emailed link that does not work at all. I even sent emails to corporate office and no one ever responded.

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★ 4

Thrilled they have water aerobic classes in the evening and Saturday mornings! Lots of workout equipment and some great trainers.

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★ 4

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★ 1

Sales reps are shady and will get you into a contract but fail to included those benefits into the contract. Make sure everything agreed upon is on your contract if you decide to get a membership here.

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★ 5

Love tge personal training. Tricia is great. She designed a program to meet my needs and current fitness level.

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★ 5

The staff is attentive with excellent amenities.

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★ 5

Love this place!

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★ 4

Lots to do. Weights, swimming, sauna, classes, machines, cycling, and more. Place for kids to stay during your exercise. Clean restrooms and showers. Lockers available. Must bring your own lock.

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★ 5

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★ 5

I've been coming here for years now and one thing I've noticed recently that has improved is the cleanliness. The janitor staff has been doing a great job at cleaning the place and also being courteous to members. It's really nice to come in to the gym and easily be able to see that it's clean. Great job, keep it up!

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★ 5

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★ 4

Good place to work out.

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★ 5

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★ 3

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★ 5

Thank you David today for your help about transfer ing my points to get decent discount. You are amazing 👍👌🙏

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★ 3

You have to be 17 years old to use the pool.

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★ 5

Great equipment lots of space very open and clean, perfect for a workout

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★ 3

I've been here before many years ago. I got a membership recently and then heard how they have a lot of car break ins and locker breakins. I decided I wasn't willing to take the chance and went in to cancel. When I was asked why, I told him. Really nice guy easy to cancel my membership but his response was so nonchalant. He said that's what gyms do. I was kind of taken aback at how blasé it was and it tells me that I'm right in canceling because they really don't care about you.

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★ 4

Machines in decent repair, haven't had any serious issues besides some leering, which is I guess to be expected. Music is also pretty mid, but not the worst selection. I won't be paying for this location, much prefer all-hours gyms personally.

Source: Google

★ 1

Hordes of zoomers watching TikTok while their barbell remains on the squat rack untouched for an hour straight. Don’t bother asking the front desk to regulate these mindless zoomer zombies or suggest they even remotely enforce a reasonable time limit, you’ll be met with a meek “I’m sorry you feel that way.”

Source: Google

★ 5

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★ 1

I have been a daily usual at this gym for two years now. Unfortunately in broad daylight someone broke through the window of my Mercedes and stole my wallet and personal belongings. My vehicle was easily within line of sight of the front desk, and even after telling them that someone had broken into the vehicles, the staff did not even make an attempt to help out with what was going on. This gym does NOT apparently have any cameras and the staff are too busy playing on their cell phones to notice people breaking into cars at 10AM. It’s 2023, spend a little bit of money and get some basic security cameras! To not have cameras watch the facility is a joke. The staff when notified that cars were broken into responded with, “Dang, not again…this keeps happening.” BEWARE, THE STAFF AND THE BUSINESS CLAIM ZERO RESPONSIBILITY FOR THEIR OWN FACILITY AND ANY VANDALISM OR THEFTS. Tell your front desk folks to get off their cell phones!

Source: Google

★ 5

Love all the classes, the pool and spa are in good keep. Parking sometimes is tuff

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★ 1

Worst customer service experience of my life. If I could give zero stars I would. Went there to find out about a refund during covid because I was not a fan of their lack of policies. The boy at the front desk ignored me after he tried to tell me I couldn't ever get a refund. He literally ignored me for an agonizing amount of time thinking I would walk away, when I just wanted to know how I could speak to someone other than him. I've been there multiple times since and there is never a manager there to speak with. He acted like the owner when he is literally a water boy. I haven't seen him in there since but if I do I will make a point to name him to his employers as the worst service experience of my life.

Source: Google

★ 5

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★ 1

First visit in a long time. Was told I needed to pay. I explained my health insurance paid for my membership. Was told I needed to call insurance to verify. I left. I had VM on home phone stating the info was found and I didn't need to pay but I would need to update information upon returning. Okay, that's good. Stopped by next day to do that even though none of my info had changed. Was set up with a trainer the following day. More questions about my health and goals. Trainer walked me through some exercises. Afterwards I was led back to the intake desk and was offered a training plan for which I would have to pay for by automatic withdrawals. I had no idea that the meeting with the trainer was going to be a sales pitch. I had to explain over and over that I did not have financial means for any 'program' they were trying to sell. I feel LA Fitness was not clear about their intentions and put me in a very uncomfortable situation. The trainer/salesman was super nice but I am extremely unhappy that I was put in that uncomfortable situation in the first place!

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★ 1

An annual fee on top of monthly fees, what a joke.

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★ 5

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★ 4

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★ 4

They have a sauna 🥰

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★ 4

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★ 5

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★ 5

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★ 2

The filthiest gym I have ever worked out in. Filthiest.

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★ 5

Very helpful staff, great amenities. A little bit full, but still a great gym.

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★ 5

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★ 5

Love it, no extra bs no drama just friendly people 100% would recommend 👌

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★ 2

First time in, sauna smells terrible
Showers and Locker room look/feel like they haven’t been cleaned in months.
It felt gross walking in there.

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★ 5

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★ 5

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★ 4

It is good and you can tell because it gets crowded. I am a big fan of the sauna but hate the members that come in dump a bunch of water on the rocks even though it says not to. So it's not the gyms fault when it brakes just the dumb members. I recommend this gym but just know you will encounter members who think they own the place.

Source: Google

★ 3

Based on my experiences here, just another typical, expensive gym. Not the best customer service from various employees I have encountered (which plays a huge factor). The equipment itself seems to be in good condition. Would not recommend this gym as a first option compared to other ones.

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★ 3

Good gym but it’s packed with teenage boys hogging equipment and not even using them just standing around be obnoxiously loud

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★ 5

My sister and I love hitting legs here. They have a lot of diff plates so that’s cool.

Never have to wait TOO LONG for the squat rack which is nice and it’s never too busy during the time we go (morning- afternoon before high schoolers get out of school)

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★ 4

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★ 5

Love Vivien!!! And I drive from Lakewood❤️

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★ 5

I really appreciate this facility, especially Max, who has excellent customers service and always goes above and beyond for his customers. Outstanding job.

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★ 2

In town for a few weeks for business.
Their sauna smells like feet and balls.
I own a gym in Ohio, and it is full of meat head, and our sauna doesn't even smell that bad.There are no spray bottles on the gym floor and every night at I come into the club. Nobody is up front.
Come on guys you can do better

Source: Google