★ 1

So my sons girl just paid 245 dollors to cancle and they still took money from her and told her she ows 200 dollors more after they just cancled

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★ 1

I am extremely disappointed with the experience I had at LA Fitness tonight. I dropped off my 2-year-old in the Kids Zone and returned to find her crying alone in the corner, with the staff member neither consoling her nor making any attempt to contact me.The general rule for this LA Fitness is that if a child cries for 5 minutes, then the parent needs to be called. The staff member openly admitted my daughter had been crying for about 15 minutes.

Not only is this a clear violation of their rules, but it is also unacceptable from a basic childcare and safety standpoint. As a child therapist, I cannot emphasize enough how inappropriate and emotionally harmful it is to leave a toddler sobbing alone without comfort or reassurance.

When I approached the front desk to verify the 5-minute rule, it was confirmed. Yet when I explained the situation, the employee responded with nothing more than an uninterested “okay.” No apology. No accountability. No offer to get a manager. Nothing.

This level of neglect and lack of professionalism is alarming. I will be canceling my membership because I refuse to take my daughter somewhere that shows such disregard for a child’s emotional well-being.

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★ 5

Love this place. Had a PT session with Kadrian. He put me through my paces but it was a great workout and even though I kinda disliked him for the next couple of days because I was in pain, I was also thankful to him for making me have an effective workout! Highly recommended! Thanks Kadrian!

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★ 5

Kadrian is a very kind instructor. Very patient and helpful. Very glad that I took a class with him

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★ 3

Sauna has been down for 6 months out of 10 this year. Deleted 2 courts to exercise people's butts. Going down hill.

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★ 1

I wish I could give zero stars. The staff aren't friendly, they aren't helpful and one day they even cut the lock on my locker for someone else without asking for their ID or confirmation of the contents inside. They said they'd take care of me and I even asked for a new lock and they didn't get me one. By far the worst customer service for any gym I've ever been to over the last 15 years

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★ 1

Sauna has worked maybe for 1-3 weeks in the past 2 years, machines are always broken and same with water fountains. Bathrooms are disgusting and always dirty, they can’t even get around to fixing paper towel dispensers in the bathrooms.

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★ 5

I had a great first time personal training session today. Kadrian was patient, kind, knowledgeable and encouraging. He really spent time helping me understand which muscle groups to target to reach my goals.

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★ 1

Yooooooo, I’m traveling at the moment so I stop at local gyms that offer free day passes.
THANK GOD this is not my local gym.
This shit was trash. I’ve been to quite a few gyms this week during my travels and this was the WORST! Sooo dirty!
Glad it was free or I would certainly ask for my money back. For what LA Fitness charge this is unacceptable.

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★ 4

Busy

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★ 1

The general manager at this location is never around. I’m pretty sure he just works remote from home. The one time I did talk to him. He seemed disgusted to have to have a conversation with a member. The sauna at this location is always down And when you ask the staff about it, they basically just say corporate won’t ever fix anything and they won’t give us the money to keep things operating. No one‘s ever cleaning at this location and if you walk in the showers, you better hope to have sandals on or you might actually catch something. Next time you walk in, I would suggest looking in the right corner and you’ll see a bunch of staff just sitting in chairs and you’ll never see anyone on the floor actually cleaning or taking care of the equipment. For the price you pay for a membership you would think you would get a little better service. Convenience is the only reason I keep this membership. The only other Gym On South Hill is actually even more rundown than this LA Fitness. Hopefully a new competitor will jump in the area and give us all a clean welcoming Gym to work out at.

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★ 5

Joined last week. Tried a Pilates course and signed up for their Pilates package. Pilates instructor gave me modifications to ensure I don’t over do it given my injuries. They will eventually include a glutes room with the Pilates package that is currently being finished… imagine that, an entire room dedicated to ensuring I don’t have a flat ass for much longer.

Had my initial training appointment with Kadrian yesterday. Even if my current physical limitations, Kadrian came up with exercises for me. Super impressed with the accommodations he made. He also showed me how to safely use free weights. No one has ever showed me that before. Seriously, this isn’t my first rodeo with a trainer.

It’s so nice to feel that good burn from exercise and not an increase to the daily bad pain leftover from the accident.

I highly recommend this LA Fitness for working with people to accommodate their physical limitations.

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★ 5

Kaydrian was helpful

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★ 4

Pretty Solid!! Clean, and welcoming!
I’m pretty picky where I workout and this is my top gym. Desk people aren’t annoying like some locations. Has a multitude of great machines to choose from and I love the layout this gym has. Great friendly people that are there for a good workout, no funny business.
It’s also so cool they have a pilates class you can join.

My only wish would be that they would clean the showers and surfaces of locker rooms more frequently. It is on the cleaner side, but when I go into the shower and the same marks on the wall are there for a week. It’s questionable.

Overall keep up the good work La Staff! You are so refreshing!

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★ 5

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★ 5

Well, we had moved from tacoma to graham, and the LA Fitness in Tacoma was nice, but the one in Puyallup is even better.

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★ 5

lyric is so sweet and kind honestly the reason i’m about to start my membership! if all gym managers were like her they’d be booked🥹

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★ 5

I had Lolé as a trainer and he was very helpful by showing my various workouts that would work towards my overall goal. He was extremely kind and had a good energy!!

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★ 5

Kadrian did an amazing job with my first time gym assessment followed by a one one one training session. He was personal and intentional in helping me customize my gym workouts and routines. I highly recommend this gym but also Kadrian and his training staff.

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★ 5

Very clean really nice staff

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★ 5

Just met with Kadrian at the South hill Puyallup clubfor an introduction to some personal training. Very positive experience! Knowledgeable, patient and very friendly. I was a resistant to meet with him, but I’m glad I did!
Also, so glad you now have Pilate reformer classes. I’ll be signing up!

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★ 4

Katrina was very helpful addressing my health issues.

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★ 5

I had Lole’ as my trainer and he was amazing! Good energy, professional, and very knowledgeable! I felt comfortable and motivated. Definitely recommend him for those looking for a trainer who will keep you pumped!

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

Great training directors in Lole and Kadrian, helped me out alot by providing a thorough upper body and core routine. I’m excited to be here everyday now, I plan on signing up for 1on1 PT as soon as I return from vacation!

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★ 1

Already have a membership and keep getting calls trying go sell me one. Eric, GM, laughed when I finally called in and asked him to stop the calls. Not professional. Maybe don't harass your guests?

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★ 2

Mixed bag. The trainer I saw was great, then the pool class locked me out even when I showed up 2 minutes early to class. Rude. Guy at the front desk was apologetic. Pilates sometimes good and sometimes just awful, not sure what to make of it. It’s kind of a lot of money a month. Weighing my options hard.

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★ 5

My experience here has been five star good. The sauna is out of order more often than not and is currently working. It usually takes them months to fix it bit this last time was only out of order for a couple days. I had Brandon Claxton as my personal trainer. We went over my fitness goals and he recommended various workouts to achieve my goals. He gave me specific tips on form and the reasons why.

If you want to get in shape or just need some helpful hints on your fitness journey, make your first appointment today. Its completely free so you have no reason not to!

Remember to ask for Brandon Claxton. You will be glad you did.

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★ 5

1st time with trainer Kadrian. We went over a work out plan, nutrition, and goals. He was very helpful, professional, and knowledgeable! Thank you, Kadrian!

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★ 5

The manager at this location is super helpful and always is on point. I had an issue that was quickly and promptly addressed by her and was done is a respectful and professional manner. The Pilates studio is top notch with great instructors.

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★ 5

Staff member was very informative, and helpful.

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★ 5

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★ 4

Good atmosphere. Only draw back is it takes awhile for them to fix their down equipment.

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★ 1

I've been a member at LA Fitness for four years and recently started attending the Pilates class. I recorded myself during sessions for personal progress and form tracking-something l've done in the past without issue. I've also noticed that the @PilatesByLAFitness page frequently reposts individuals who film themselves during sessions, so l was perplexed when I was approached.
Today, I was informed by the manager that recording is not allowed. I understand and respect the importance of privacy in group settings; however, I would have appreciated a more respectful and informative approach. The interaction felt abrupt and unprofessional.
Additionally, I inquired about canceling my membership and was told it can only be done between 9 a.m. and 5 p.m., Monday through Friday.
This limited time frame is not practical for members who work full-time and feels intentionally inconvenient.
The exact policy regarding personal-use recording was also not clearly explained or referenced.
I'm sharing this feedback not to dispute the policies, but to advocate for clearer communication and a more considerate approach when addressing members.

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★ 1

WORSE Customer service!!! Save your money and go somewhere else!!!

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★ 1

They are cheat ，my son was there a year member,when he wants to cancel, they charged him extra $64 and other $11 ,I sent him back to ask why they just give him a phone number, they cheated a 17 years old boy ,

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★ 5

Nice class schedule

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★ 1

Equipment is constantly broken. No sense of urgency to fix it. The sauna has been broken for 6 months. Wipes are never refilled, they just put paper towels and spray bottles out. Management needs to step their game up. This is the only LA fitness in a 50 mile radius with this many issues and unfortunately it's my primary gym. If you can manage I would recommend going to Graham fitness or UFC down the road until this place gets its act together.

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★ 5

Nice gym, super clean, good prices, and the trainer Kadrian helped me a lot with my exercise routine and very professional.

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★ 3

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★ 3

Hot sauna is always closed/ broken. Hot tub does not have a good jet stream.

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★ 5

Was an impressive facility. Visited while out of town.

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★ 5

Kadian, one of the personal trainers at LA fitness was an amazing personal trainer. Not only did he have an optimistic personality, but his knowledgeable understanding in strength training helped me understand what I need to work on the most.

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★ 5

Kadrian was a great guide today!! I had a blast

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★ 5

Best LA Fitness around, don't doubt it

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★ 5

Jordan was very nice and patient with me and what I was able to do. Took time showing me exercises to help me repair my muscles. He is very knowledgeable on workouts. Thank you Jordan

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★ 1

Sauna is always down!

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★ 1

Sauna is closed

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★ 2

I workout here because it's close to home and I several friends that workout here. That being said, it gets frustrating they run out of wipes to clean equipment all the time. The sauna is down again, last time it was down 4 months then worked for 3 weeks and down again. They blame bad customers throwing water on the electric unit. Maybe the first time but it's the 4th time now. Maybe they are using a bandaid to fix the problem instead of fixing it properly. Maybe I'm wrong but just fix it.

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★ 5

Just joined, and tried the personal training session. Kadiran is really awesome to work with and very knowledgeable

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★ 2

I’ll change the review when you fix the sauna. I’m scared I’ll come in after weeks of asking about it and being told one week… I’m worried it’s still broken. I hope I’m wrong.

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★ 5

I’m so glad LA Fitness added Reformer Pilates to their lineup—it’s been an amazing upgrade to the facility! The classes are available seven days a week, which makes it super convenient to fit into any schedule. Whether you’re just starting out or more experienced, the workouts are effective, low-impact, and led by certified instructors who know how to tailor the experience to every fitness level.

It’s such a great complement to the rest of the gym—perfect for improving core strength, flexibility, and overall muscle tone. If you’re looking for something new to boost your routine, I highly recommend giving it a try!

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★ 5

Really nice experience. Kadrian was really helpful especially with how I need to keep my fitness.

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★ 5

I did an assessment and workout with Lole. He was great! Had me do warmups, helped me with exercises targeted to what i need to come back from an injury. He was patient with me and very encouraging. Showed me some of the weight machines. Highly recommend!

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★ 5

Lole took a lot of time to work hips ankles knees great workout

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★ 5

I took advantage of my Medicare Advantage Plan through United Healthcare to sign up for a gym membership at LA Fitness in Puyallup. I met with Kadrian, Personal Training Director. His job is to assist senior participants with sign up and help them determine fitness goals and steps necessary to achieve those goals safely and effectively. He was very thorough and really gave me a great workout. I really appreciated his attention and advice.

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★ 5

Friendly environment, clean. Today was my first day in training fitness and my trainer Lole was a very supportive person. Took seriously my abilities of my can and can’t workout, still did them but at my pace. Very understanding person, but yet helped me have a good feeling in my training. Build my confidence that anything is possible if we work at it no matter the age. Look forward to bettering my health and physical wellbeing. Thank you Lole.

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★ 5

Nice sized gym with swimming pool, fitness classes and basketball court.

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★ 5

Wow! What a great way to step back into toning and building stamina. Lole was amazing. He kept me challenged, yet was very present respecting my limits. Sign me up! I can do this!

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★ 5

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★ 5

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★ 1

Machines are always broken LA fitness takes forever to fix them I told the manager about a machine not working properly last week the machine is still broken not even with a sign that needs to be repaired, I guess the manager didn’t care about the machine did nothing about it. Also it’s always hot seems like the AC is always off it’s always muggy.
Go get a membership somewhere else save your money

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★ 5

Very friendly staff and trainers. Plenty of equipment. Overall would definitely recommend!

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★ 3

Sauna is still broken

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★ 1

Horrible service tried to get a membership with a guest pass and the blonde manager kept saying “can you afford it “ and “it’s a lot “ when I would ask for the simple pricing for what I have to pay and constantly had attitude the whole time like as if she didn’t want any business of setting up any membership super rude and really does leave a bad taste in the mouth

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★ 5

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★ 5

Got in a personal training assessment and workout with their trainer Lole and had a great experience! Lole was friendly, knowledgeable, and gave valuable feedback. We had an aligned discussion about my current fitness lifestyle, health goals and what a plan would look like to get me there. The initial workout he took me through met my current fitness level while also challenging me. He was a good hype man during the exercises and overall seemed passionate about helping his clients achieve their health goals.

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★ 5

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★ 1

Dirty, broken equipment, constantly out of towels and soap in bathrooms. I’m moving to the YMCA !

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★ 5

Had a fantastic work out with Kadrian! He really explained to me how I can achieve my goals!

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★ 1

The childcare deserves a negative star rating. My son was hurt here while he was at the gym with his father in 2023. My son fell into the metal part of the windowsill. How exactly this happened might never be known because my son was only 1 and a half when this happened. I hope they have baby proofed since he was last there but honestly I wouldn’t take my child here. There was also supposedly no video evidence of what happened but we spent that night at Marybridge after he was transported in an ambulance. And thankfully he was okay after it all with absolutely no thanks to LA Fitness.

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★ 5

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★ 1

This location has had ongoing issues; lack of maintenance on equipment and the facility in general with lights not being replaced, cables on pins frayed and not in good working order. The men's sauna is ALWAYS broken and the carpet is a trip hazard and is in desperate need of replacement. Water fountains have warm water that tastes "off" and the management continually blames corporate for the lack of support dealing with this issues. When I contacted the corporate, their response is the blame Taylor the head manager. I always see several staff just sitting, when there is clearly issues that need to be attended to, such as trash cans that are full, and the locker rooms (men's stalls) that need cleaning. Overall, there is just a lack of attention to detail with this location. These issues are fixable! They require someone to take charge and care and have some sort of pride in the place where they work.

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★ 4

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★ 4

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★ 5

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★ 5

I had a great experience with setting a personalized workout with Kadrian to fit my schedule and lifestyle. He was knowledgeable is how the body works and what would help me met my goal to lose weight! Highly recommended thank you Kadrian!

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★ 5

Kadrian (personal trainer) is awesome. I had my personal training class with him, and be walked me through my entire diet plan and advised which exercises do I need. Would recommend him.

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★ 5

⭐⭐⭐⭐⭐

I absolutely love working out at LA FITNESS PUYALLUP! The facility is clean, well-maintained, and equipped with everything you need for a great workout. The staff is friendly, knowledgeable, and always willing to help. The atmosphere is welcoming, whether you’re a beginner or a fitness enthusiast. I also appreciate the variety of classes and the positive energy from the trainers. Highly recommend for anyone looking for a supportive and motivating gym!

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★ 5

Kadrian was great he has knowledgeable tips and tricks. Great overall people engagement would highly recommend him if you get training.

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★ 5

Kadrian was very helpful and gave me great advice for my health and fitness situation.

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★ 5

I’ve been a member of this gym for a few years and have worked with the manager, Sabrina, multiple times. She has always been kind and helpful, going out of her way to assist me. I’m truly grateful that she was the one who helped me.

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★ 5

Awsome

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★ 2

I was looking at joining this gym until I read the reviews. I find it quite funny the owner only responds to the positive reviews. There are plenty of negative reviews with no response from management. I see this as a huge issue!!

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★ 5

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★ 5

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★ 1

The women’s bathroom is so nasty I was scared to use any of the equipment (wiped down or not). I nearly threw up the smoothie I drank prior to my workout. It was feces and urine in almost every stall. The restrooms should legally be shut down if they aren’t going to get cleaned. Who knew this establishment would be so filthy.

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★ 4

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★ 5

Need professional cleaning service to clean bathrooms and showers

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★ 3

Equipment needs maintenance.

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★ 5

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★ 5

Visited here with a friend. We were welcomed with a friendly and helpful staff at the entrance. We also played racquet ball which was very fun! A very friendly staff member came and reminded us that they would be closing in 10 minutes but let us finish the game. Will definitely be coming back, great gym employees and all. Thanks LA fitness!

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★ 4

Build one at 220th and Canyon pleeeeeease!

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★ 5

It's a nice club. I wish it didn't close so early on weekends.

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★ 1

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★ 4

Had my introductory consultation a few weeks ago with Kadrian as I’m getting back into fitness and taking care of myself again and he was extremely informative about what I would need to focus on to make my goals a reality. He also laid about how personal training session packages worked if I wanted to forgo that in the future. I was very satisfied with my first impressions of this club! Here’s to being healthy in 2025!!

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★ 1

Came to check the gym out. Smelled really bad. Didn't even finish checkout process just dipped. Kinda weird vibes too.

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★ 1

If you want something special don't come here. Whatever is broken never got fixed as men spa broken 2 months ago a leg machine broken 3 months ago... I cancelled my membership and 4 of my friends get offended too,

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★ 5

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★ 3

Maintaining the restroom/toilet is tough. But how long it will takes to the Sauna to get fix especially winter season.

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★ 1

The sauna is down again . It’s been down for 3 weeks . I pay more for this gym because of sauna yet it’s always down . I understand down for cleaning and maintenance but now for weeks at a time .

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★ 5

i went today at around 10am...ladys bathrooms were clean, pool was freely cleaned too. It was busy, but I still got a good workout in. One of my fav locations fosho. 5 stars!

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★ 5

My first time ever going to a gym was this location. Every time I go back it brings back a lot of good memories. Love to visit whenever I'm in the area and get a good workout in 🏃🏻‍♂️🏋🏻

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★ 4

Oh boy way too busy. It's insane.

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★ 1

I’ve been a member at the gym for more than 4 years now and each year it’s gotten worse. Once something is broken, expect it to be out for a month. The men’s sauna hardly works and is broken literally every other week, bathrooms are dirty, theres never paper towels in the bathroom or outside to clean down machines, equipment is old as well, that one manager lady with the purple hair is extremely rude who only cares about her sales goals. She just stares you down it’s extremely weird, never have I been greeted by her like the other workers who are much nicer and treat you with respect. Saying a simple “Hello welcome in” is the bare minimum a manager can do up front, but she’s not capable of that. It does not give you good vibes seeing her because she doesn’t want to be there, I hope there management can first start with doing something about her and then improving the overall environment. I genuinely feel a simple manager change is all that’s needed to make this gym function good again, as the price for a membership is insanely overpriced.

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★ 5

Kadrian is a nice guy and my first training session with him was great!

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★ 4

Great location. Smoothie bar and personal training. Brit, my personal trainer, is everything!!!Beware of car break-ins, though.

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★ 2

Too small and tight

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★ 4

I'm thankful for the water aerobics class. Now if only the pool steps, edges and floor were not so dirty looking! Plus the cold temperature is about 78! Guess I'm spoiled with Ocean Shores Community Club pool!

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★ 1

I didn’t realize I wasn’t the only one with a bad experience at this location, specifically with Sabrina as well. She came up to me during my workout to tell me someone hit my car and that there were no cameras. All I said was I knew I was parked next to a white truck and she immediately “knew who it was” despite there being at least 3 other white trucks in the parking lot at that time. She made it seem like she had a personal relationship to the person and was clearly covering up for them. The cop I waved down for a police report happened to be a regular at the gym and seemed to be fond of Sabrina, who also chose not to come out to talk while he was there. They were of no help at all and Sabrina went as far as to have an attitude with me for wanting to know who hit MY car. She’s extremely snarky and can’t even look me in the eyes now any time I go in. The only good thing I could say about this place is that the evening staff are really nice.

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★ 2

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★ 5

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★ 1

I have read the comments about Sabrina the sales managger, the one whit pourple lock in her hair, and seeing that I am not the only one who thinks that, I feel the need to support this with my comment. I asked to witness how sge fired the cleaning girl who I always saw her active. I noticed that she fired her in the presence of other people in the women's bathroom in an aunetical and humiliating manner and for reasons that i heard were not even relevant. I think that she (Sabrina) lacks ethics and profecionalism. In order for this gym to function better, they need to reconsider the people who work at the gym

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★ 4

"Kinda" of a family gym, but more leaning towards the "young And Looking" gym types, 😁. Make sure you wear the latest Gym fashion. Good equipment and they keep it clean.

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★ 1

Saturday morning staff is terrible.

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★ 3

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★ 1

Personal safety and security are of no concern to the staff or management of this LA Fitness location. My entire family, extended family, and many friends use this facility. Yesterday, my daughter's lock was cut off of her locker in the locker room. Her purse, wallet, and car keys were stolen, and then her vehicle, which was parked right in front of the gym, was also stolen. The front desk, the membership sales staff, and "security" staff brushed my daughter off when she was in obvious distress, indicating that this happens all the time and was probably the 5th occurrence this week in a joking manner. The staff did provide a phone number to the property management company Tarragon Management, who indicated they have no security cameras on or around the Sunrise Village property or parking lots. As violative as this incident felt, it might not be so bad if we didn't know other members who have experienced similar thefts but do. We know of two other members who have had very similar thefts in the last several months. One was from the men's locker room and another from the side line of the basketball court while playing ball. I have a teenage daughter who is no longer allowed to use the facility alone due to the potential for these and other personal safety issues at this location. Local law enforcement indicated that gyms such as this LA Fitness are prime targets for personal property and auto theft, regardless of how you secure your belongings or your vehicle. I've never seen or heard anything posted by the gym about the commonality of the incidences of theft on their premises, which are apparently pretty regular if I personally know of 3 violations this year. If you are a member here, and I know many of you, please take charge of your own personal safety and security. If you SEE something, SAY something.

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★ 1

I cannot say worse things about this gym. My locker was broken into in the middle of the day and all of my belongings were stolen. My car was also stolen from the parking lot due to this and they apparently have no security cameras. The staff was absolutely no help in getting any info to me or the police. Stay away from this gym if you don’t want to get robbed!!! I have been a long time member and will be canceling my membership ASAP. Do better as a business and as human beings.

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★ 4

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★ 5

Welcoming and clean! As a plus size female i get nervous and Insecure around free weights but folks of all sizes were kind enough to teach me new routines and staff was friendly throughout the entire building. Would definitely recommend and will continue coming here.

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★ 1

This place is Horrible, I called 2 times and there was a guy working at the time at 5pm and he kept hanging up because he didn’t want to help or didn’t know how to help. This people need to be trained properly thinking of canceling my membership and moving it to ymca

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★ 1

I've been trying to cancel my membership for two years. I wasn’t near the gym during that time. I was told multiple times that I had to come to the gym to cancel my membership. When I finally traveled to the area to cancel, the person I originally spoke with said she could not process the cancellation and told me to come back and talk to her manager, as only the manager could do it. Long story short, I contacted the regional office and got the membership canceled. After two years of dealing with rude people at this gym, I'm relieved that it's finally over. The lack of people skills at this gym is quite notable. I would recommend joining a gym elsewhere unless you’re comfortable dealing with people who have poor interpersonal skills; then this might be the gym for you.

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★ 1

I absolutely loved this gym! Which is why I’m so disappointed in this situation. I have canceled the gym and they have kept charging my bank for the past 2 months, I’ve spoke to multiple managers, and even went into the gym, both times having to pay a fee, after being promised that it was the last time I would be charged, both times, both fees were given with no specific reason to give them. They will milk your money! With no resolution, I’ve asked them to remove my information (after paying these “dues” of course) and still am being consistently charged!

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★ 1

My complaint is about this LA Fitness at Sunrise Village (Puyallup, WA). It is by far one of the least taken care of gyms that LA Fitness has. There are rips in the carpet are a safety hazard (especially on the stairs) and much of the equipment has been broken for a long time now including downstairs leg press. And now today they tell me they have stock for the wipes to wipe down equipment in the back, but nobody is restocking it. So there are no wipes to wipe down any of the equipment, there needs to be improvements. There is rarely anyone cleaning during opem hours. The bathroom is filthy and the pool does not seem to be cleaned very often. I do not understand why they’re taking money but not cleaning and repairing this gym. Additionally, there is nobody here to check to make sure the people are using the equipment correctly.

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★ 3

This location is pretty rough sometimes. Today there was barely any cleaning wipes for the machines or paper towels during my workout....

Other than that they have plenty of machines to use if you go at the right time. And the juice bar is a good advantage for people on the go.

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★ 3

Friendly staff and welcoming environment. I’ve been going here for many many years now and have not seen any updated equipment come in ever. When machines break, it is very slow to get them repaired.
There is a good variety of equipment here and the amenity’s are more than what most commercial gyms have.

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★ 5

Good job, have been a member for a while now. Since you had this new cleaning crew ( lady) , the womens locker is very clean. I'll give 5 stars to this lady.

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★ 5

I want to extend a heartfelt thank you to Sabrina for her outstanding help during our visit. As visitors from Germany, we trained as guests, and Sabrina was incredibly welcoming. She went above and beyond to assist us, explaining everything clearly and making sure we felt comfortable throughout our experience. Because of her kindness and professionalism, we will definitely be returning to train here again next year. Thank you, Sabrina!

Best Regards

Sandra & Nelson

Source: Google

★ 5

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★ 1

The manager Sabrina is an arrogant and disrespectful person. They should reconsider having a manager like her. On the other hand, Erick is a kind and respectful person. The gym is very dirty. It seems that the cleaning staff does not take care of maintaining a good cleanliness in the gym. If I could give it less stars, I would.

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★ 5

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★ 1

Manager sucks!

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★ 5

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★ 4

I’ve been attending this club for 6 years and I’ve always been treated well for the most part. As of recently, one staff member particularly has gone above and beyond the call of duty and service. Clarice, thank you for being the gem that you are, smiling as if it’s always sunny in the gym. :)

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★ 1

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★ 4

When the machines are all working properly and the sauna isn't broken this is a great gym! Little over crowded at times but everybody looking to get their summer body you know.

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★ 1

Dirty pool. SUPER dirty hot tub. It caused me to become ill.

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★ 5

Good equipment and positive environment

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★ 5

Atmosphere is awesome enjoy my workout here & friendly environment

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★ 5

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★ 2

I've been going here for about 4 months out of convenience. The staff are not enthusiastic/welcoming, and seemingly disinterested in being helpful. I was trying to pay for a day pass for my husband to join me in a workout and all of the front end staff seemed very disinterested in being helpful. I'm Very disappointed in how their staff present themselves as employees.

Source: Google

★ 5

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★ 1

dear la fitness, I went in ready to work out and get a good sweat! I came across a man named Michael, he stated himself as a personal trainer. ALL OF THE STAFF DO NOT GIVE NO FRICKS, IF YOUT COMINY FOR NICE STAFF I REPEAT THIS IS NOT THE PLACE. They simply ignore you and all requests in fact! I don’t even know why they get payed! they need to fire all staff immediately! You rely on the people around you they simply just sit on their phones and guess about their policy’s! I have encountered micheal at his personal training center AND RAN AWAY FROM US so we had to guess what to do ourselves!! I have stopped coming for awhile I called in the front desk to cancel my membership and u know what micheal said?! You have to stay with us!! NOW I AM IN DEBT BECAUSE OF THIS LOCATION!

Source: Google

★ 4

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★ 5

Good place for beginners who don’t know how to start their work outs. Kadrian (one of the training directors) went over and showed me a few things to start and learn, as well as set me up with a personal trainer. Hopefully I get my dream body. Great place to start

Source: Google

★ 5

Kadrian the Personal Training Director at this location was super helpful with my injured knee and identifying what I needed to workout on. Recommend him for any type of training!

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★ 5

The facility is clean and the people are friendly. The machines are well maintained and the pool is a nice touch. They offer a free one on one with a personal trainer when you sign up which helps get you on track when you're starting.

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★ 5

Friendly staff, great and informative trainers. Andrew has been a great help

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★ 1

Horrible customer service had to call nine times to officially get a hold of someone because they kept hanging up the phone call. All these issues started when I asked I wanted to change my plan. Then when I asked, they said that I had the best deal that I couldn’t lower down the plan that I had, which is a complete lie because I called somewhere else and they said I could get a different plan. I decided to cancel my plan and the managers Sabrina acted like she didn’t hear me the first time so I had to spell it out for her over the phone. Get your membership elsewhere. These people hang up on you several times when you advise, you will be canceling membership

Source: Google

★ 1

This is a terrible gym very dirty and the workers here don’t take responsibility for cleaning and terrible service I got my air max 270s and pants stolen in the shower room and the entrance desk workers didn’t care and did not even bother to check the cameras overall this place is not a good gym the bathrooms are disgusting and the showers are horrible bandaids on the floor and boogers on the wall.

Source: Google

★ 5

Andrew did and awesome job

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★ 2

So my husband and I came in and both signed up for memberships so the sales person got 2 sales for one. The computer screen wasn't working, which she didn't bother to check, she acted like we were taking up her time as she looked at her watch several times, we never got a tour of the club or its amenities. My husband went with me because I want to start working out again, but neither one of us were impressed. Location and not too bad of membership price is the only reason I'm giving them 2 stars. When I start working out I will in-person complain and get that tour I should of had.

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★ 5

Buen ambiente y excelente

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★ 5

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★ 5

Clean, easy to find machines even while busy

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★ 5

The best GYM

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★ 3

Try to cancel your membership, that's a joke.

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★ 4

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★ 2

Men's locker room and facilities are disgusting. Mold in the showers, ceilings, floors, curtains. Sauna has several broken wall boards in it. Employees always on their phones and never really interested in even saying hello when walking through the door. Most of the time they won't even check your barcodes to see if you're a member or not. It used to be a great place but it's clearly running down. And please just fix your equipment, and the rip in the carpet by the racket courts, snags on your shoes when using the equipment or walking by. We all pay enough already.
Sincerely, a long time fan of LA fitness.

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★ 4

I do the water aerobics, it's fun

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★ 5

Very user friendly staff and all the things I'm looking for such as rowing machines or squat racks.

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★ 5

Nice place to workout. Great atmosphere and very friendly staff

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★ 4

Kadrian was an amazing training instructor super motivating with a lot of patience for a newbie who’s used to machines doing all the work. 👏

For the price it’s a good gym with many amenities! 👍
But compared to other gyms it needs improvement with cleanliness + I rarely see people cleaning after they’re done using equipment 😵‍💫

I can definitely look past this because it has a KIDS KLUB and I don’t know if it’s because everyone new years goal is to lose/gain weight but it’s PACKED every afternoon, they do their best no complaints my toddler approves 👍

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★ 5

Great place for racquetball!

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★ 1

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★ 4

Eric was excellent getting us enrolled and taking us on tour!

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★ 2

Only reason why this place gets two stars is because the Hack Squat they have gave me a nasty Leg pump which had me sore for days. Other than that this location is dirty & Outdated. Almost fell on my face because the carpet is ripping apart everywhere which is a major trip hazard. Poor excuse for a “commercial” gym.

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★ 4

Good place. Too many fees. Close to my home.

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★ 1

Management removed the rubber mats in the shower area and a lady fell because of the slippery wet floor. We have been complaining for two months about the slippery mat free floor and now someone got hurt and the management still ignores the safety problem. LA Fitness is unsafe!

Source: Google

★ 5

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★ 1

seems like the counter people just let people use the " free 3 day pass" everyday for more than a week(s) and can just use the gym for FREE but everyone else, like me, are paying full memberships. after the "free 3 day pass" that should be it. stop letting people use the gym for OVER 3 DAYS ,that everyone else pays a membership for . NOT FAIR at all.

Source: Google

★ 5

Kudos to Eric for a seamless membership sign up. Efficient and friendly service!

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★ 2

This gym is great for its location, however their limited weekend hours are a bummer and their lack of customer service is disappointing. Rarely am I acknowledged upon checking in or leaving. Half the sani wipe stations are out of wipes most of the time. Equipment is older and it can be really difficult to use the free weights because it’s always so crowded. I come here for the close proximity to home and the sauna, that’s about it.

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★ 1

The amount of dust on the machines is crazy. I would expect them to clean the machines every night but seems like they don’t. And plus, it’s time for a renovation!

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★ 5

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★ 5

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★ 4

Pretty good place for getting a casual workout. Some of their equipment is definitely older, so if you plan on serious bodybuilding/powerlifting find something else. If you are a casual gym-goer then this is a nice spot especially if you’re around the area. The staff is fun, and the app is easy to navigate. The pricing is a bit high but it provides a sauna, showers, pool, and other cardiovascular activities other than a treadmill. Definitely more of a “community” gym than a serious one.

Source: Google

★ 5

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★ 4

I'm disappointed that they took away the safety mats in the pool area. They told me it was a corporate decision. Let's just see how many lawsuits they get from people falling. Before they removed the mats, I was happy with LA Fitness.

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★ 1

Hot tub is nasty gave me folliculitis and the operation manager has horrible customer service

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★ 5

Love going to the gym. Great atmosphere and great members. Clean and well maintained.

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★ 1

I recently visited and had an unfortunate encounter with one of the front desk staff. While I cannot recall her name, she was working during my visit today 8:27pm 10/30/23

I approached the front desk to ask a few simple questions, and I was taken aback by the rude and dismissive behavior I received. It seemed as though my inquiries were an inconvenience to her, and she became visibly frustrated. What disappointed me further was observing her treating other customers differently, which made me question the consistency of her customer service skills.

As a paying member, I believe that every interaction with staff should be professional, courteous, and helpful. Unfortunately, this particular encounter left a negative impression on me and affected my overall experience at the gym.

Source: Google

★ 5

There are always a lot of people, but I work out by myself which makes it easy to make it though my workouts.

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★ 5

Gil, Kadrian and Eric are amazing. Those guys make LA fitness great and special! Bestest team ever!

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★ 1

The customer service here is amazing. That is when the heavier girl working the front desk actually looks up from her phone! Give her a raise for her superb talents!

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★ 5

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★ 1

Poor management, bad daycare. Not recommended to parents.

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★ 4

Nice facility. Clean, well kept. A bit on the pricey side, which explains the modern, like new condition of the equipment.

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★ 5

Love the gym and its employees. It has a pool, sauna, and showers. No towel service, though.

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★ 5

My hubby and I were signing up for the Silver Sneakers membership. The guy at the front desk, Aaron, was kind and helpful.

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★ 5

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★ 5

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★ 5

Good fitness club.

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★ 3

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★ 1

I delivered an instacart order to the smoothie bar on 8/19/23 at 11 am, upon arrival nobody was there to receive the order, the person who placed the order didn’t answer the phone anytime I called, or anytime I messaged as I was shopping because the quantity of items she wanted I believed may have been in accurate. It said 12 bananas 3 pounds total, but I kept asking her if she actually wanted 12 bundles (since it’s a smoothie bar they probably need more than just 12 banana like the app said she requested). So I left the bananas on the counter, took a picture, and notified the customer that it was left there . This morning I get a notification from instacart saying this customer claims they never received their order and it can affect my ability to shop on the platform, that’s what instacart said verbatim. I don’t appreciate working this hard and having careless customers like the one at this LA fitness making false claims. Review the cameras and see if they never got their order

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★ 5

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★ 5

Source: Google