★ 1

i pay $50 a month here. the least yall could do is deep clean the sauna, the seats in there haven’t been washed for years, also the huge crack under the door… that’s the reason it can’t be held to temp 150 degrees for a sauna is horrible your just torturing yourself at that point

LA Fitness please do something about this because it’s just not acceptable

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★ 1

After five times trying to come here and use the three day pass, I get told, “ have a seat and one of my guys will come by and help you”. After waiting I explain that I just wanted the pass to be with my friend while I was visiting them, and that visit is almost over. He asked for my id and because that was stolen the day I arrived in this god awful place I can’t get a pass. I have the digital version, from the dmv app, which the dmv told me was a legal version until my physical one comes, but that’s not good enough for LA Fitness, as apparently people fake access to the dmv app and artificially make ids to take advantage of the three day pass. Seriously to think that people are hacking dmv apps to get a three day pass to your fitness club is absurd. It would be easier and less hassle to hack your system and give themselves a membership. I had to come back here five times to be told I can’t have the pass. What a waste of my time and energy. Wanted somewhere to hang out with my friend while I’m visiting and unless I want to pay 20 dollars a day that’s not happening here. I’m going to have my friend look into fitness centers a little less full of themselves for the next time I come visit them.

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★ 5

Everything about my experience at LA Fitness has been really great! Bryt was very helpful in getting me set up with a plan for my goals and showing me how to do exercises to prepare me for my structured workouts. I really appreciate Bryt's knowledge, clarity and patience as this is all new to me. I am looking forward to getting stronger and healthier.

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★ 4

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★ 1

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★ 5

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★ 5

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★ 5

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★ 1

I told the person who was responsible for signing people to personal training that I wanted only a 1 month contract to just build experience with the bench press which is a weak point for me and he signed me up for a 6 month contract saying I’d be able to cancel anytime. I specifically asked him if there would be fees since I knew that LA Fitness used to charge 50% of your contract to cancel and he said “There are no fees. Don’t worry about it. The contract says there are but we don’t enforce that anymore”. I decided to go for a little longer than 1 months since I really felt Jenn my trainer was really smart, helpful, cared about her job and was very friendly but unfortunately she left. When I tried to cancel there in person I was left waiting for 30 minutes while it looked like the new guy for the personal training was just on his phone. The receptionist told me he had told them he was in a meeting so I could give my number and he would call me back. I arrived home 30 minutes later and still no call so I had to had call twice since he wouldn’t answer and the second time he kept answering without saying anything before putting me on a hold a few times. Finally he answered said I had to pay 50% of my contract to cancel but he would talk to the manager and call me back in 1 or 2 days. Additionally after I told him what the guy who signed me up had promised me he said that isn’t their policy and said in a ridiculing tone and laughing “Well it is your name on the contract”. As if I’m just a sucker who was too trusting and all he cares is getting a higher commission with my money. He also said it is possible to get a 1 month contract after all however it would be pretty expensive at about $500 and I said I would have preferred that seeing it is cheaper than paying half of a 6 month contract. I didn’t get a call 2 days later so I went in person again to speak to a manager. I told her what I was was told before by the person who signed me up and she acted as if she didn’t believe me and repeated that I would have to pay the 50% percent of the contract to cancel. I had previously spoken to a manager from a different location and she said the managers don’t have to force the 50% fee and they can wave it easily and to watch out for the people who sign you up for training because they try to make you get the most expensive contracts to get a higher commission but I’d have to talk to the manager at the Fourth Plains location so I thought it wouldn’t be a hassle. I also explained to the manager at the Fourth Plain location that unfortunately from medical expenses I no longer can afford the training here and it seriously felt like she didn’t care. I told her I could see what I could do to keep getting training possibly but I couldn’t be certain. I felt she was talking to me like I was a dishonest person when explaining what I was told, when I was the one being lied to

The customer service at this location is extremely disappointing. The people who sign you up for memberships or training can be shady and there is such a high turnover over rate here of staff and managers that if someone promises you something you can’t depend that they will still be there later to confirm to their supervisors what they’ve told you

Be very careful of predators who work here who see customers as money bags instead of as people deserving respect and quality service

There are good staff here but too many bad ones to make up for it

Furthermore I can add the gym equipment is okay for the most part. Most of the elliptical machines can be very noisy if not used at a slow pace. They need lubricating badly. Bathrooms and showers are a good size but the upper levels of the showers where you can lay your shampoo and body wash have been disgustingly dirty for almost two years. The saunas are dangerously hot nearly every occasion I’ve gone in. Temperatures way beyond safe levels (200+ degrees Fahrenheit) from members constantly switching the knob for the heat to stay on. The sauna here can cause serious burns at those levels if someone stays in there too long!

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★ 4

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★ 5

Very well equipped gym, aqua aerobics class is awesome

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★ 5

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★ 4

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★ 1

Anybody can clean basketball court in 3 days? Guys injuring themselves!

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★ 5

This gym is simply great. Great equipment, great variety, and especially great staff. Everyone is kind and helpful, especially the front desk. I tend to find myself lost in conversation with them all the time! Awesome place

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★ 5

I’ve been lifting at this gym for 3+ years and have never had a complaint and the staff has always been amazing especially the front desk workers

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★ 5

Amanda the manager of this location is amazing. She went above and beyond to help me where no other club cared or knew how to. She has a sweet personality, cares and truly knows what it means to service members. I love this location. I have been to many locations throughout the NW and California area as a member since 1984. This is by far the best location.

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★ 5

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★ 4

My 3 attempts to like this gym since my husband is a long-time member. I'm not fond of the pushy upselling by the personal trainers, but we shall see how it goes and if I'll stay longer than 3 months . The testosterone is pretty thick around here, too.

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★ 1

Always out of paper towels and wipes!

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★ 4

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★ 5

Great gym

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★ 3

They need to repair adjustable seat on the Hammer Strength Abdominal Crunch

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★ 5

Good staff and good variety of machines

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★ 1

Please turn down the volume on the obnoxious music!! And find something else to play!

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★ 2

Treadmills are always busted and they must have installed some sort of signal jamming insulation on the building because I never get service on my phone.

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★ 5

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★ 5

Very nice 👌 👍 and staff are nice

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★ 4

Pool and jacuzzi were shut down by Clark County Washington Health Department in March 2022! Pool & Hot Tub remained closed for 2 1/2 YEARS!!! Re-opened mid November 2024 after some members quit or went to other LA Fitness clubs! Many of we members are dependent on hydro therapy for health and mobility! Comprehensive exercise options and classes NOW that the POOL & HOT TUB are available again! It appears that a random V.F.D. inspection may have revealed an overhead sprinkler system issue so LA FITNESS promptly contracted a local specialist to service the pool room sprinkler system _Feb.3-7, 2025 Excellent!
Associates are usually caring, respectful and friendly! Comfortable and clean facilities for all ages; health & wellness! Kids Club makes this a great opportunity to expose your children to their future health and wellness options !!

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★ 5

Great gym. I wish they had more than one pec fly machine though. I heard there used to be a second one.

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★ 5

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★ 5

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★ 5

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★ 2

Love this gym and have been going since 2009, but PLEASE fix the plates that are torn up and damaged. They are cutting peoples hands up when they grab them.

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★ 1

I don’t know what happened to LA Fitness, but they have gone down. They used to be nice, but this club is a pit!!! It’s filthy and nasty. The manger is incompetent and out of his depth. A porta potty is cleaner than that bathroom!!! The equipment is old and not maintained. The carpeting is torn and taped up which is a safety hazard. They charge a maintenance fee and don’t maintain the club as you can see from the pics. They don’t care about rude gym behavior and you will have e to out away weights left behind because staff doesn’t. People doing kegs between benches so you can use them. When you call corporate, they defend their bad manager!!! No wonder why the gym is empty!!! Find a real gym that is clean with polite staff like I’m going to !!! This place is a joke!!!

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★ 5

People are super friendly here. Been going a little over a year and is our favorite gym. We have tried 24, planet, crunch and cascade, but this one feels like home.

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★ 2

The gym itself is decent. I, along with a handful of other people there, use the sauna to aid in various chronic illnesses and pain conditions.
As you can see in other reviews, they had a mold issue a couple of years ago leading to a new pool area and new electric sauna. It also took a very long time.
However, it's clear they only fixed the cosmetic aspects and not the source itself. The women's locker room bathroom has active leaks, and signs of mold growth. If you are someone with a chronic illness, you know just how bad mold exposure can be for you. One of my issues is CIRS due to mold exposure! It's upsetting and exhausting that a place that should help me heal and feel better could potentially cause more aggravation of my condition.
Their solution to the leak when it rains has been to poke a hole in the ceiling so that the ceiling doesn't break or cave from the water. Water drips down into the only handicap toilet/stall. Anyone who is disabled probably doesn't want water dripping on them while they're on the toilet. You can see the warped paint on the walls and ceiling as well.
I really hope that the owners actually care enough to solve the problem instead of putting it off forever. It's not a good look.

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★ 5

Friendly people.

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★ 1

Ridiculous. $20 per swim three times a week is $240 a month and then I checked the other reviews and it looks like it’s a good thing not to swim there.

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★ 4

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★ 5

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★ 5

Clean, respectful and welcoming environment.

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★ 5

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★ 1

Avoid This Gym at All Costs – Unethical Business Practices

If I could give LA Fitness zero stars, I would. Their cancellation process is deliberately designed to be as difficult, frustrating, and opaque as possible, bordering on outright fraud.

I have called multiple times, gone into the gym in person, and spoken with employees and managers who assured me that my cancellation was being processed. Yet, I continued to be charged. Today, an operations manager even admitted she could see all the notes on my account showing my repeated attempts to cancel. Instead of resolving the issue, she tried to charge me an additional balance for an annual fee — on a membership I have been trying to cancel for months.

LA Fitness weaponizes incompetence to trap members into continued billing. The staff either claim they can’t process cancellations, pass you around from manager to manager, or simply ignore your requests. Meanwhile, I recently discovered that cancellations can actually be done online through their website (not the app) — a fact they conveniently failed to mention throughout this exhausting process.

This gym is a textbook example of unethical business practices. If you value your time, money, and sanity, stay far away from LA Fitness.

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★ 5

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★ 5

I had a positive experience at LA Fitness, and the sales lady was professional and very clear about the cost & no hidden fees. Thank you for the tour. everybody was friendly the place was very clean and the Zumba class oh my gosh it was quite a work out, looking forward to going to LA Fitness all over Washington, as for I travel in Washington in the summertime.
Everybody was very upbeat & positively friendly. Looking forward to getting into more classes.
Thanks LA Fitness

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★ 2

Went in with a trial pass, expecting to endure the salesy rigamarole and being thoroughly exhausted by it from the jump.

Tour over, back at the sales desk and some manager comes over and congratulates me? I found it both weird and condescending. There was this ongoing assumption that I’d never been in a gym before - I was a college athlete when you were still trying to figure out Tee Ball, bro. Maybe talking down to people is a tactic to get them to buy personal training because I can’t think of any other serious reason for it.

Then we get to the fees. $30 / month sounds reasonable which I why I endured this charade as long as I did (still haven’t gotten to use the trial pass, btw). Then I’m told there’s additional fees that basically amount to an upfront cost of ~$280 just to walk in the front door.

If you want a good quality gym without the extra drama - move along. I can tell I will be constantly harassed about purchasing personal training from people who don’t respect their customers boundaries and goals, when all I want is to put my headphones in and lift heavy things at the end of an already stressful day.

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★ 5

Quisiera saber si hablan español

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★ 5

Love our racquetball courts

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★ 5

Rode that bicycle for 2 hrs

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★ 5

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★ 5

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★ 5

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★ 1

“Premium gym” with broken equipment, bathrooms are disgusting, staff are non existent with cleaning or maintaining a good looking gym and they dare to charge this high of a price? What a joke.

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★ 5

The best RACQUETBALL facility in Vancouver, WA. 5 courts in the Orchards + 4 more courts in Hazel Dell. Hundreds of friendly folks playing racquetball weekly.

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★ 5

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★ 5

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★ 5

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★ 5

Nice and clean gym, easy-going vibe

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★ 3

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★ 4

The pool is back open!!!!

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★ 4

What I like the most is the amount of bench press they have and free weights. They have the hottest gym sauna I have ever been to which is great! Overall great gym with everything you need for bodybuilding. Please clean the carpets or replace.

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★ 4

It’s a good gym, not perfect but good. Thank you

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★ 5

I’ve been going to LA Fitness regularly, and I have to give a big shout-out to TJ, one of the staff members, for always keeping the gym spotless. She clearly takes her role seriously, and it really makes a difference. Whether it’s maintaining clean equipment, keeping the locker rooms in top shape, or ensuring the floors are spotless, TJ’s attention to detail is impressive.

Her hard work creates a clean and welcoming environment that enhances the entire workout experience. Thanks to TJ, the gym always feels fresh and inviting. If you value cleanliness in a workout space, this location is definitely the place to be!

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★ 5

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★ 5

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★ 3

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★ 3

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★ 2

Disgusting gym. Still has the carpet and out dated dirty equipment

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★ 5

Lots of machines and options to choose from. Clean and well kept.

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★ 3

I would give LA Fitness another star but the pool and hot tube hasn't been fixed for several months since I have joined in late 2023. I keep getting the excuse of the contractors are still looking at it. I doubt a contractor will wait this long for parts or labor.

I am still being charged monthly for the same rate as if the pool and tube are functioning. I joined mainly for the pool exercises and to relax in the hot tube after a good workout. If 24-Hour Fitness pool wasn't down themselves then I would have joined them. Their hours work best with my schedule.

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★ 3

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★ 5

Nice gym with great staff. Shout out to Jake for great pointers as a personal trainer. He provides a great workout with great company. Thanks!

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★ 3

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★ 5

Great gym and staff! Provides what is needed.

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★ 5

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★ 5

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★ 1

The pool and hot tub is still not working for almost 2 years now.

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★ 2

At least one pc of equipment is broken all the time. The dumbells are old and wrecked. Some are just straight missing for years. Only reason i visit this location is its close to my house

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★ 4

I joined for many reasons, but the main attractions were hot tub and pool. Turns out they are and have been closed till further notice. Go figure, was told that after the fact. So, if that is what you need, go elsewhere.

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★ 5

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★ 5

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★ 5

I signed up a few weeks back and I have had a great experience so far. The staff are amazing and I love the equipment selection and the building. I would like to shoutout David G who gave me great pointers during our workout.

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★ 3

Great gym, love the racquet ball courts and sauna. Community there is fun and uplifting

Pool is down and has been for a several months.
A bit pricy especially for not being able to use the pool. Initial and annual fee seems a bit ridiculous….

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★ 4

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★ 4

Great gym but why close at 8pm on the weekends? Atleast do 10pm.

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★ 1

This location's pool area was forced to close by the Clark County health department due to an HVAC failure that caused a mold problem and they did NOT warn their clients of this. I'm very susceptible to mold and had to read about this in the Columbian. I go there an 4+ times a week and I'm so upset they didn't warn their clients about the mold in the building.

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★ 4

One of my favorite gyms. Lots of equipment and space. Pool and or hot tub usually always down though.

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★ 5

LA is good! Lots of machines to work out on. Staff are helpful and are doing a good job keeping the place clean.

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★ 1

Went in for a tour yesterday and put my 3 year old son in the kids club for the tour and when we went to get him an older child had his hands rapped around my son’s throat. Apparently this was ok and they didn’t do anything about it. They just sat there and watched it happen multiple times while are son was in the kids club. We will not be joining.

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★ 4

Great yoga class. Pool has been out of service for over 6 months. Ridiculous....

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★ 4

Great gym. Only problem are the amateurs that crowd the entire gym during Jan to Feb. Especially the groups of 5-6 kids that hog everything

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★ 2

Facilities lack

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★ 3

UPDATE: pool and jacuzzi still shut down

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★ 2

Pool and hot tub are never open! As part of my membership fee, this should be fixed immediately! Unacceptable other gyms have working aquatic area but this location is never open for use!

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★ 5

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★ 1

The pool and hot tub have been closed for years. They say it’s maintenance but there is no construction happening. The equipment is the same equipment that has been there for decades. It’s poorly ran. They don’t even start the saunas in the mornings so by 10 am they are still cold.

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★ 1

Super dirty. Place smells moldy and the girls bathroom is always smelly with clogged toilets. 🤢

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★ 2

Not clean old sauna pool not working

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★ 5

this gym is amazing as well as the trainers, great budget training programs and Jen in specific is an amazing personal trainer, she was always smiling and positive when coming to workout and completely changed my life not only in the gym but with my mind and confidence, i highly recommend training here at this location and working with Jen if you are looking for a killer workout program!

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★ 2

The gym is not clean. The bathroom showers have a layer of dust that probably hasn’t been cleaned in a year. The use of any cleaning products is never smelled. The floors in the bathrooms have a dull sheen and often areas that have scum are found time and time again as I visited the gym throughout the month. The swimming pool has been ridiculously prolonged. For the extra fee that I paid for maintenance I would love to know where that money goes. He sauna floor is lumpy and broken down. The month I signed up walking into the gym you could smell a stench of sweat in the main gym. I wonder how often the equipment is disinfected. Someone I. This place needs to find a professional cleaning service and I guarantee your business will increase. Poor management.

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★ 1

Hot tub closed for more then a year now.
Pool is closed for more than 6 mos.
Looks like Corporation doesn’t want to spend any money to fix it.
What’s the plan for reopening? Nobody knows!
I have to look for different gym

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★ 1

Used to be great gym.
This is my third year with them.
I’ve got a membership specifically for pool jacuzzi and sauna.
Since last year they shut down jacuzzi and shortly after shut down a pool.
It seams they don’t plan to fix it.
On all questions about re opening they only said “we don’t know “
So I have to find new gym for myself.
BTW Salmon Creek location shut down their pool too.

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★ 5

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★ 2

The employees are ego maniacs and to clicky

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★ 1

I was turned away from touring the gym, I was told I was unable to join the gym or use my free pass all via the General Manager, Jordan Schreib*r, who let me know it was at his discretion who got to join his location. He was very annoyed that I walked in without an appointment to use my free pass and let me know the standard was to be invited. He then snatched my hand very hard which was very jolting. He told me I was unable to view or use the facility. It wasn’t bad customer service it was very scary customer service. He made me feel very unsafe. He was beyond discriminatory and very aggressive. He also told me he has no superiors and there is absolutely no one I could speak to aside from him. This is untrue and it was confirmed via the location I joined. I was able to join the Hazel Dell La Fitness with no issue at all. I have been pursuing further action too so hopefully no other women have to experience this. Save yourself the trip and join Hazel Dell location or another gym altogether. That guy is a CREEP.

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★ 5

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★ 5

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★ 5

I like that I can bodybuild. Cardio fitness. Or perform my art here. Plenty of space.

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★ 2

The hot tub has been broken for at least a year, and about six months later, the pool also closed. The patrons at Hazel Dell location are annoyed that they have to put up with us. What is the plan for reopening? Pool time helps joints recover and is essential. Hot tub is best as we move towards winter. We need some of those corporate funds spent on this facility asap

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★ 5

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★ 5

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★ 5

5 stars all for my personal trainer Jennifer. She’s been the best working with me and rebuilding some basic mobility/strength. She’s a great communicator and she just gets it. Thank you!

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★ 5

Jennifer’s body is gym goals!!! I have only gotten to experience her for a few months, but what a wonderful adventure.
I came in with a little bit of softness and depression. My goal was to tone and get my strength and energy back. I was able to connect with Jennifer in such a way that motivated me through all my mess.
As I finished up grad school, I wanted the ultimate package to be in top shape. Jenn motivated me like a Sunday morning sermon. I wish I was still in her training care. She pushed me to be better, I sweated, I cried, I even farted a couple times, and Jenn would just be there to recalibrate me. Gym time was therapy for me! Jenn made me stay on top of taking care of me, and as a mom, that’s pretty tough some days.
To say I love her is an understatement, she’s the body bestie. Can’t wait to see how her business attitude leads her to ultimate success. She’s an invaluable resource to any organization, however, she’s probably too powerful to work for someone. I hope wherever she lands, she finds a soft cushy well-paid dynamic for the energy she gives out.

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★ 5

My trainer, Jenn, is amazing. She holds me accountable, listens to my goals and she pushes me! My results since starting have been so encouraging. I genuinely look forward to each visit!

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★ 5

I started training with Jennifer at the end of 2022. With her guidance, knowledge and motivation. I have made leaps in physical as well as mental health. I highly recommend her for anyone looking to make gains in all aspects of life.

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★ 5

Great place to get healthy and fit! Weight Room, Cycle classes, Kid's Club, and more! Check it out :)

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★ 5

Great atmosphere and layout. Not usually too busy even during after-work hours. Been training with Jennifer for almost a year, and I love her commitment and energy. Definitely recommend her to anyone who needs that "motivational boost" to get you to whatever your goal is.

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★ 5

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★ 4

Jennifer P is an outstanding trainer. Very helpful and encouraging while getting results. I like the positive attitude and humility - LA Fitness is lucky to have Jennifer P working on their team.

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★ 5

Friday, sat & sunday not too much people in the afternoon!!

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★ 4

I've been going for almost a year to this location. It is clean and there's usually enough access to all the machines, although at the super busy times I might have to wait a little while for one to open up. The pool/jacuzzi aren't open, which is the main reason for not 5 stars. It's been down since February I think, and while I don't swim weekly, I would like it to be an option.

Members and staff are welcoming. I started personal training sessions with Jennifer P. at the same time I started at the gym. We meet once/week and she writes other workouts for me on my own. She's really good at accommodating my needs, either for injuries (like joint problems) or goals (like upcoming 5ks or other things I'm interested in trying.) If I have trouble with anything, I just let her know and she will make sure we set aside time to go over it, or if I forget how something goes she sends me pictures and videos. She's personable and encouraging, and I look forward to sessions with her!

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★ 5

Jennifer has been my personal trainer for almost a year and the results i’ve seen are excellent! I feel and look the strongest I’ve ever been and I’ve learned so many workouts. She is encouraging, helpful, and knowledgeable.

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★ 5

Got started with a personal trainer at this gym through their program they have available back this may. So far I’ve lost over twenty pounds in 4 months! Jen P. has been great to work with, very understanding of any scheduling conflicts I’ve had due to my job, and the program she has set me up with has been very effective in changing my physique.

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★ 5

Love LA Fitness I've been with my Trainer Jennifer since March this year. I'm down almost 30 pounds. The workouts got progressively harder. I love how she was able to identify my strengths since day one and worked around that to build my strength. It's been an amazing experience. I always get three workouts, besides the one I get done with her: all body, upper body and lower body. The gym is always really clean, I see the janitors cleaning constantly. Disinfectants and paper towels are always well stock. I like the space and that equipment is always available. The gym has spacious areas where I can workout on my own when I need to. Highly recommend it.

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★ 5

The 5 stars is specifically about my experience with personal training. I had a bunch of sessions saved up from the pandemic and had every intention of cancelling as soon as my sessions were up. However, after training with Jennifer for about half a year, I decided to keep the sessions going.

Jennifer is by far the best personal trainer I've ever worked with. She is extremely passionate and dedicated to her craft but very kind and approachable as well.

I am very detail oriented and she always takes time to answer my constant questions about anything from lifting form to diet and nutrition to stretching. Most importantly, she's helped to correct my improper form for all kinds of lifts. For the first time in my life, I feel like the workouts I'm doing are actually targeting the muscle groups that they're supposed to.

Since training with her, I've lost 20 pounds, over 5% body fat, and most importantly, went from feeling lost and intimidated in the gym to being comfortable and actually looking forward to my workouts. The knowledge I've gained from her is something I will use for the rest of my life. If you are willing to put in as much work as she does, I would absolutely recommend working with Jennifer.

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★ 5

The gym is nice and open, great selection of equipment. The workers there are really nice and are there to help when you need it. One of the workers that stand out is Jennifer, she is a great trainer. I have seen great results!

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★ 5

If I could write this review specifically about the trainers, I would!

The trainer I have been working with, Jenn, is incredible. She is personable, professional, intelligent, flexible, and talented. She helped me feel great on my wedding day, which I will never ever ever forget. She is so knowledgeable about how to modify exercises to meet specific needs, which I greatly appreciate. She has the capacity to work with ANYONE simply based on her skill and training. I have worked with many trainers over the years, but this is the first time I’ve wanted to keep working with one beyond my original timeline. I will happily continue working with Jenn for as long as she’ll have me!

Now, for the gym itself… At this point, I’m staying for Jenn. It’s clear that this location is not as important to their corporate office as the Hazel Dell location. The disparity is MASSIVE, just look at the reviews. A few months ago, the Hazel Dell gym was closed for remodel, so many members came over to use this location. I spoke to many of them, and they were appalled at the state of the East Vancouver location. In classes, I have talked to members who say they only come over to the East Vancouver location when their favorite class instructors are teaching over here. It’s so frustrating to pay such a high membership fee just to have run down equipment, horrible A/C (there is virtually zero air in the upstairs cardio area! Awful!), a moldy pool with no reopening in sight, and seemingly constant turnover of staff. In the year since I’ve joined, there are few if any positive changes that have occurred from my perspective. For example, I’m shocked members were never offered a discounted rate once the pool closed!

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★ 3

No one there to sign me up at 5am. I was told to come back at 9am. Personally I don’t have the time to come during regular business hours. That was a negative for me.

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★ 1

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★ 4

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★ 1

Make sure when you cancel your membership with them, to do it on person. Because over the phone, they tell you that it is all good, that your membership has been cancel but they still charge you the monthly amount for months.
I can assure you. It is definitely not fun.

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★ 1

The pool is closed for past 6 months with no updates on the timeline.

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★ 1

The gym equipment is outdated. The staff although nice, appear to be distracted and uninformed. The hot tub has been out of order since we joined (over a year and a half ago) with no date to fix. 6 months ago the pool was closed for repairs, we ask frequently when it will be reopened and the workers are quite hostile stating whenever the construction crew finishes. The pool is the only reason we joined. We are not offered any additional information or discount while they limit their services provided.

The lack of communication and blant disrespect of their members is extremely frustrating. I highly recommend going else where if you can.

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★ 1

I was so happy that i was able to cancel my membership here. I never felt more uncomfortable in the gym. This gym is crying for renovation

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★ 2

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★ 5

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★ 1

Very run down. Pool has been closed for 3 months.

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★ 5

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★ 2

This gym is nice , however there is about 10 guys to 1 girl so it’s kinda odd

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★ 2

How hard is it to open on time? It’s bad enough that this club isn’t open until 8am on weekends, but it’s Sunday morning at 8:05 and there’s a small crowd waiting for someone to show up and unlock the doors.

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★ 5

This is my LA Fitness, very centrally located. The basketball court is often crowed but outside of that all other equipment and areas are easily accessible for any work out.

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★ 3

I've been going here for 3 years but today I started going to 24-hour fitness. The Fourth Plain location has had its spa shut down since Covid and its pool is always needing to be serviced. I don't use either of those things, but I bet it's annoying for people who do. Their Sauna is always broken. They don't open until 5AM, which makes it difficult go in the mornings when i need to be to work at 6 AM. And I can't go in the evenings because my wife works and I have children to take care of. It was OK for the time being.

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★ 4

I'd give you a 5-star but the swimming pool is down in orchards it is hard for a lot of us to drive across town to use the other pool for water exercise I enjoy the silver fit class SilverSneakers class with Carla she's a wonderful

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★ 1

Sauna always broken, hot tub been out of order for over a year and was previously broken. Pool has been out of order for 2 months with no communication one when it will be fixed. No discount given even though they can’t maintain their basic features. Club is outdated compared to other competitors. I’d advise to go to other gyms

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★ 5

Nice atmosphere

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★ 2

Positives: The front desk and kids club staff are great!

Negatives: It is not the cleanest gym in the area at all. Sanitization practices are basically non-existent. They don't have signs asking people to wipe down machines, and it got so busy in there at times that it was actually hard to move around. They also sell expensive memberships, and they will LOCK YOU into a contract that you could potentially have a hard time getting out of.

Btw, if you are trying to get out of your contract there, you might be able to get them on "breach of contract" because their hot tub is broken and has been for a long time. The use of the hot tub is part of the services you are paying for in the contract. I know for a fact (because I worked there briefly) that they aren't planning on fixing this problem any time soon. They pretty much aren't even trying because it's "too expensive." It also has to do with the HVAC system (which I'm pretty sure is also causing ventilation issues in the basketball court), so there is potential for more problems to arise because they aren't taking care of the facility. A client called to complain about the cleanliness, and the manager I told said, "Well, he can go to another gym then if he doesn't like it." They genuinely do NOT care.

My advice is to cut your membership fees by 75% and join Crunch instead. They take care of their building and their clients.

Also, the personal training at L.A. Fitness is a scary situation. They have tons of plans, but they will only tell you about the ones that are $260-$660 A MONTH!! It is how I was being trained. We had a client who was taking money from her savings account she had for her down payment on her house. She was offered a plan for over $3,000 a year. It wasn't until days later, when they were about to lose her, they told her there was a plan that was $1,000 cheaper! Outrageous. Poor girl had chronic shoulder pain she needed help with and they did NOT care about that. They just wanted as much of her money as they could get because it's commission based. I felt uncomfortable about it while I was being trained and the next day, the girl training me actually said to me, "You know, just because you can't afford it, doesn't mean other people can't. Not everyone has the same financial situation as you." .....I was speechless. It was the rudest thing anyone has ever said to me, and she knew NOTHING about my financial status. I responded, "I know. And my financial status has nothing to do with the fact that you guys are straight ripping people off." I will 100% never join this gym, and you shouldn't either.

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★ 1

Horrible customer service!!

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★ 5

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★ 1

Today there was not a good event in fitness, I asked if the pool was open, the workers answered me that it was open and my friends and I were disappointed that the pool was closed on the fourth plaine. and the workers deliberately tell lies when the pool is closed. the jacuzzi does not work here either, and every time they say that it will open soon, and when you call, they say everything is working, everything is open. They offered to go to some other fitness.

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★ 4

Amazing gym, staff is nice, most people clean the machines off after use and the cleaning lady does an Amazing job in keeping the gym clean specificlly the woman's bathroom. I think people could probably lay off the phones or stay away from the machines while on the phone so others can put them in use.
Location is great I love it.

They could improve and do something about the Jacuzzi & pool, I have been coming here for a couple months and I feel as if their always closed. I signed up specificlly for the jacuzzi and haven't been able to use not once.

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★ 4

Clean, spacious and the machines are relatively new.

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★ 5

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★ 5

DONT LET THOSE "BUSY" BARS BE AN EXCUSE NOT TO GO TO THE GYM! THEY LIE!! DONT CHEAT YOURSELF!

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★ 2

Hot tub does not work. And they said they are not going to fix it and I need to go to another location if I wanted to use one.

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★ 1

Gym is dirty. The hot tub doesn’t work and the saunas are constantly broken.
The HVAC is broken, with no plans of fixing it, which is why the hot tub is unusable. The gym is also starting to smell humid and because of the added moisture it smells like an old sweaty gym shirt.

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★ 5

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★ 5

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★ 4

Very decent gym that I have returned to after 3 years or so of not going because I had 2 kids. I joined again for their kids klub which truly is a great feature and deal for mamas like me looking to get back into shape. The only downside is that they advertise 3 months old and up for the kids klub and I barely feel comfortable leaving my 8 month old there... they watch kids up to 12 years old so there's a huge age difference in most of the kids there.. its gets super busy and isn't very safe for the little ones especially if there's alot of babies. Luckily at the 4th plain gym, they add more kids' employees when the kids add up. My baby is usually held the whole time because they don't want the older kids to step on him (he's crawling). Other than that, I'm grateful for the feature as most gyms don't have that at all.. this is pretty much one of the only options for mamas like me who don't have sitters and want to workout. :)

Source: Google

★ 4

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★ 2

Spa needs to be fixed. Pool area is leaking at their windows. Cracks all around the pool area. The sauna does not have a good flooring. It is uneven and not safe in the women's locker area.

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★ 5

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★ 5

The gym is not slammed at 0530. Friendly staff. Always greats you when walking in.

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★ 5

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★ 5

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★ 4

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★ 4

Will update Or keep you posted. In the meantime...

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★ 3

Hot tub still not working and bad service

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★ 2

Staff was not helpful.

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★ 4

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★ 5

Uriah really knows how to craft a workout! When you join this gym you get a complimentary personal trainer session and consultation. The experience was great; Uriah had me breathing hard in 15 mins flat! The workout was low impact and high-intensity and I learned some new exercises. Overall, the gym has everything you need to meet your goals and lots of friendly staff. Thanks Uriah!

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★ 1

The jacuzzi hasn't been working for over 6 months and they can't fix it. Also, there is no hot water in the shower for a long time, they say that we will soon subdue, but weeks pass and nothing changes, it brings discomfort.

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★ 5

Nice pool and saunas, plenty of space for everyone. Good club and it's always clean 👌

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★ 5

Had a training session with Uriah today. Friendly, very knowledgeable and easy to work with. She encourages and challenges you.

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★ 4

Always clean and friendly service. Never had to wait for a machine but haven’t found a time where it isn’t busy.

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★ 1

This place is a joke. I have been trying to cancel my membership for two months and they keep telling me I can't. Have to mail it, can't do it after 5...constant bull! The pool is always closed. The hot tub closes all the time. Don't even start here.

Source: Google

★ 1

Locker room could be much cleaner. Some equipment is outdated. Two ellipticals need fixed.

I'm having the same problem as Lissa Ann in thg he reviews. She had the same problem 11 months ago. Hmmm....

I've tried canceling 3 times. They only allow you to cancel instore if the general manager is there. This is ridiculous. To me, a way to delay you and to get more money out of you if you forget. You can cancel your training with staff but not your membership.

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★ 5

I had a training session with Uriah and it was amazing. I learned more about my body and fitness in that hour than I have in my entire previous experience working out. I strongly recommend booking a session with her.

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★ 4

Good flow of equipment and space....
Instagram@ coolin_with_jay

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★ 5

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★ 4

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★ 5

They have everything you need for a good workout. 💪

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★ 5

Extensive gym equipment at this location

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★ 5

We went gym shopping around this area and LA Fitness had to be the cleanest and spacious gym that we visited. Robert was awesome and a huge help when we were signing up. Uriah was also super helpful when it came to helping us plan out our workout routine. We highly suggest hitting her up for any personal training!

Source: Google

★ 4

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★ 3

Big space. Some Machines are outdated. They replaced Stairmaster machines. The big downside is the pool. The floor is slimy, gross, and moldy. It's pretty bad. Management is not concerned about it.

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★ 5

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★ 1

Hot water was off for two week!
staff on the phone was rude as soon as I said I would like to cancel my account, charged my account twice without any reminders or notifications about my bill being due . Doesn’t even tell you on the app about when the bill is due . Extremely disappointed.

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★ 5

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★ 5

It great gym been going there for 13 years

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★ 4

Uriah is great! Definitely recommend for a trainer

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★ 4

I've been going to this LA Fitness for a couple months and had a good experience. It's clean with a friendly staff and doesn't get too crowded. There's a good selection of free weights, machines, and cardio equipment. The only time I may not be able to use what I want is if I'm trying to super set, and that's kind of to be expected. The only real complaint I have is they lack some equipment I've seen at other gyms such as heavier kettlebells. For the price it's perfectly acceptable.

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★ 5

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★ 4

great place, i use to work there so slight bias.

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★ 1

the jacuzzi hasn't been working for a couple of months now, what are we paying money for?

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★ 5

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★ 5

Good place. Clean

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★ 5

Great gym!

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★ 5

I got a membership here because its walking distance from my house and they have a full basketball court, a pool, and other things to offer like classes and I like that it has something for everyone. Every member gets a free 1 on 1 session with a trainer and I had a great session with one of the trainers named Uriah she was really kind and so helpful and treated me like a friend not just some client all the staff here are very friendly I always am treated with respect the other gym goers a friendly too, they also respect the equipment by cleaning up after themselves and that makes the great atmosphere.

Source: Google

★ 4

Love playing Racquetball at LA Fitness then taking a few laps in the pool

Source: Google