★ 5

I recently moved away from Seattle and have been a long time member of OTF. When I’m visiting Seattle, I love to visit this studio! The coaches, staff, and other members are truly top notch. The studio’s energy is always positive and vibes are always good. If you’re in the area, I recommend you stop in and check it out!

Source: Google

★ 5

I've worked out at Orange Theory gyms in 6 different states and this one is the best! This space has plenty of windows and is very clean, with great equipment. The coaches are top notch the staff is super friendly and inviting. Parking is available on the street or on the second floor of the garage where the gym is located - so it's really easy. You will love working out here!

Source: Google

★ 5

I’m a cross-regional member and always make a point to visit Orangetheory Mercer Island whenever I’m in town. It never disappoints! The energy, coaching, and overall experience are consistently top-notch. This visit happened to be during Hell Week, and Coach Cherri and Coach Cameron made it so much better. They were super motivating, attentive, and made the workout fly by. I can’t wait to be back soon!

Source: Google

★ 5

I’ve had the pleasure of going to this OTF location for years (I believe since 2018). I’ve seen a dramatic transformation in my body & strength. It’s the perfect blend of a workout providing both cardio & dumbbell strength training. The front desk staff is always cheerful and welcoming. My favorite coach has been Cam over the years - always bringing the tunes & good vibes during a workout.

Source: Google

★ 5

Amazing front desk! Coach Kari is super motivational and like Allstate... I felt like I was in good hands.

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★ 5

I’ve been a member at Orangetheory for almost 9 years and I love this gym!

There is always variety in the workouts, the coaches are so helpful with modifications, and help you achieve your fitness goals. Special shout out to Cherri who plays great music that keeps me showing up on days where it’s hard to get out of bed and Kari who has such a care for the members and stretching.

The desk staff is incredibly friendly, always remember me, and make me feel at home every time I’m here.

Thanks OTF! ❤️❤️

Source: Google

★ 5

I love love love the studio!!! My first class ever was with Coach Cam, and I had such an amazing time. I stuck around and learned that all of the coaches here are super dedicated and love all of the members they work with if you have the opportunity to take a class here and meet the coaches and the staff, I would highly recommend it!

Source: Google

★ 5

Coaches are great, facility is clean

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★ 5

Great staff - instructors and facilitators!

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★ 3

I went to this OrangeTheory studio for almost a year and had a good experience until I needed to cancel my membership in October 2024, with plans to rejoin in 2025. This studio is under new management since my problems with it, but I think most of my complaints are with the broader corporation of OT, and I don’t see myself returning to any of their studios because of this.

WORKOUT
Decent and flexible. Equipment works well; good weight options. Instructors are generally helpful and give clear directions. I enjoyed OT’s data-driven nature, which let me see my heart health improve over time through attendance. It matched my smartwatch’s pretty closely.

Remixed music played during workouts is paired well to the flow of exercise. It’s decent but also painfully millennial (I say, as a millennial): a few classics with hits overwhelmingly from the ‘90s and ‘00s, some ‘10s. I would have liked a little more variety or, sometimes, less incongruous genre mashups.

CULTURE
Not for everyone. Not for me, really, but I made it work. OT has a manic “positivity” that is like nails on a chalkboard to me, but it was easy enough to ignore...until they wanted to take photos at the end of a successful event class.

Just because I’m in a class (that I’m paying for, no less) doesn’t mean I consent to having my image used in OT’s social media, especially in an era with AI. When I would refuse to join for a photo, there was a mild guilt trip. I REALLY didn’t like that and didn’t give into pressure. Photo experiences should be invitational, not assumed and certainly not pushy. Lots of people have body image issues or safety concerns.

CANCELLATION
It’s rigid and somewhat predatory. You should probably pay as you go and not get embroiled in monthly passes, no matter how much OT tries to upsell (and they will). OT requires a “30-day notice” for cancellation. Annoying, but I’m happy to work with terms I’ve agreed to if I can. If I can’t, I expect some reasonable flexibility if I’ve paid my dues without a hitch and been a decent person.

I’d been on a 4-classes per month package from the start. In October 2024, I had a medical emergency and suspected my immune system would be in poor shape for a few months, at least. (I was right.) In general, I wanted to cut back from indoor classes during cold/flu season, never mind ever-present covid.

The timing of my emergency meant I hadn’t been and wasn’t going to be able to attend any of my four classes for that October, so I emailed to cancel and ask for a refund. Even though half of my current month was left, I was told a refund for October was impossible and that the only way the NEXT fee for November could be “waived” was IF I SENT A DOCTOR’S NOTE.

If this was part of my original signup terms, I’d definitely forgotten, but it was so absurd in the moment that I laughed. The company behind OT is worth a BILLION dollars. I didn’t feel I owed them a doctor’s note to keep them from charging my credit card for a service I was not receiving.

I returned the (former) manager’s email saying I found this frustrating and wasn’t even sure I could provide a note if I wanted to, as I hadn’t been dealing with my GP but rather ER docs. Instead of replying to my email, they called. I didn’t answer because, hi, I WAS STILL RECOVERING FROM A MEDICAL EMERGENCY. Leave. Me. Alone. But I also have a longstanding policy that when corporations call me when I’m frustrated with them, it’s a clear sign I should keep things in writing. This has served me well in life.

In the end, I sent a screenshot of my ER visits logged in my healthcare manager, and they wisely waived the next fee. I would have taken it up with my credit card company if they hadn’t. I ate the lack of refund for October, though it did feel like a rip-off, given so much was out of my control.

Overall, I feel the Mercer Island OT studio is good. No ill will toward the staff. I did not have a bad workout experience. But I don’t have the time or energy for the connected corporate nonsense.

Source: Google

★ 5

Amazing class and location. I have been doing OTF for 10 years and have been to over 20 locations and this studio is one of the best! Connor and his team are exceptional! Thank you MI OTF!

Source: Google

★ 5

Absolutely the best!! Not only is the workout incredible and every day is different so you don’t get bored, but it’s the trainers that make you WANT to come workout! They treat you like family from the very first day- whether you’re a fitness pro, an amateur or an older person like me wanting to stay in shape. OTF MI is where you want to be to get stronger, happier and healthier under the orange lights!! Join us for a class, stay for the community and camaraderie.

Source: Google

★ 5

I walked into Orangetheory thinking I’d just “try it out”... and now I’m fully obsessed. The energy? Electric. The coaches? Like fitness wizards with motivational superpowers. The workouts? Challenging in the best way and never boring.

I love that everything is tracked—it turns working out into a game (hello, splat points!) and pushes me to go just a little harder each time. Plus, the playlists slap.

If you’re on the fence: jump off and sprint into class. Your future fitter self will thank you.

Source: Google

★ 5

Live, laugh, love. All the feelings I have towards this studio. Incredible community, coaches and overall atmosphere. The studio is always welcoming and the coaches know exactly how to motivate me. While I am always happy the workout is over, about an hour later, I’m excited to book the next class. Thank you OTF Mercer Island (and coach Kimberly) for always helping me show up as my best self. I’d give this place 5 thumbs up if I could.

Source: Google

★ 5

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★ 5

OTF offers effective workout classes for building strength and endurance. I used to get injured at CrossFit so had to find something else. I’m over a year at OTF, injury-free. Staff at MI location are great!

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★ 5

This is my happy place :)
Great clean facility with new equipment and excellent staff & coaches. Live more! OTF for life!

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★ 5

Amazing studio that takes great care of their membership. Shout out to the great coaches like Cherri, Amy, Sam, and Kari… and great staff like Amber and McKenzie. Closing in on my 200th class and thankful to have found a fitness formula that checks all my boxes.

Source: Google

★ 5

Love coming to the MI OF - staff is really friendly and encouraging plus the coaches always get me working really hard. Joe

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★ 5

I had an exceptional experience at the Orange Theory on Mercer Island! The coaches are knowledgeable, enthusiastic, and incredibly supportive. I highly recommend this location for anyone looking to elevate their workout routine!

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★ 4

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★ 5

I highly recommend OTF! I’ve been a member for 8+ years. It’s a great balance of strength training and cardio. It’s never boring since every class is different.

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★ 5

I started going to Orange Theory classes this year, and I love it. The classes are effective, motivating, and fun — and it’s so nice that I don’t have to plan my workouts or think about what to do next. I just show up and get a great workout. The staff and coaches at the Mercer Island location are all awesome. Plus, this location has the nicest treadmills of all the Seattle-area OTF studios :)

Source: Google

★ 5

Erica is an excellent coach at the Mercer Island location. Studio is very clean and a good size not making it feel to cramped. Highly recommend OTF if you want to make your cardio game strong.

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★ 5

Orange Theory is the best way to keep my cardio fitness level up in a group settling while always going at my own pace. It’s great for young, old, fit, on your fitness journey, or whatever your gender is. OTF Mercer Island is my fitness home away from home. Highly recommend it after over 10 years as a member!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

As someone with a LONG way to go, I was apprehensive about not looking fit, being too old, too slow etc… but there was only a warm welcome and encouragement. Via the OT method my only requirement is to keep track of me and compete against myself. I am on a journey and feeling supported technically and encouraged genuinely to get to the destination.

Source: Google

★ 5

I highly recommend this Orange Fitness gym.
After a disappointing experience at the Bellevue branch, I switched to this location, and the management and instructors here surpass any other gym.

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★ 5

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★ 5

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★ 5

Love the energy, music, and equipment

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★ 5

Most efficient way to reach my fitness goals. I love how the workouts make you feel athletic and you can literally monitor how much better your endurance gets over time. I love the feeling when I get to set a new base and push pace.

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★ 5

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★ 5

I love the variety and that I can go at my own pace. The coaches are also some of the most encouraging and inspiring people I know!

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★ 5

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★ 5

I used to despise group classes, as I've never been good at socializing/small talk. So naturally, I assumed this place wasn't the right fit for me. I stubbornly resisted trying it out for years, being a former athlete who preferred programming my own workouts and tailoring them to my body's needs. In fact, I even looked down on those who engaged in gimmicky workouts at such places.

But then, on a dark and stormy day, *wink* I noticed my gym workouts becoming increasingly lackluster. I struggled to find the time and energy to design my own routines, and it was taking a toll on my progress. I yearned for someone to take the reins, to handle the programming for me. I needed a change. That's when I discovered OTF, and my life took a turn.

The workouts at OTF encompass everything your muscles, heart, and lungs require. They strike a perfect balance between high and low intensity exercises, leaving no stone unturned. I appreciate the healthy competition aspect, which allows me to challenge myself and track my progress through benchmark workouts. It keeps me focused on getting faster and stronger, with the other benefits naturally following suit.

Let's not forget the people. This particular OTF location on Mercer Island is truly exceptional. Unlike many other studios I've tried, which prioritize numbers and sales, this one revolves around its members. Thanks to individuals like Jackson, Aurelie, Amanda, McKenna, and others, you're treated as much more than a mere statistic. Even when corporate interferes with their sales-centric approach, the team here understands what truly matters—the existing community. They genuinely care. Instead of forced, high-pitched greetings, you receive authentic and warm hellos.

I really appreicate all that this studio provides.

Not that it's the sole factor, but in just two years, I've managed to shave off two minutes from my one-mile run, improve my cardiovascular health, drop four sizes, and gain unprecedented confidence. Yes, my dietary choices played a significant role, but OTF Mercer Island has undeniably been a guiding force on my journey.

Making efforts to enhance your health is something you'll never regret. Take a leap and give it a try!

Source: Google

★ 5

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★ 5

The staff are amazing and knows you by name. Aurelie is simply the best coach ever. She is so personable and challenges you at your level, never making you feel bad about what you can't do yet. She pushes you and brings smiles and laughter during the workout.

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★ 5

Orange Theory keeps me accountable and in shape. I love the variety in the functional strength training. It helps me stave off old age and future aches and pains while having fun doing it.

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★ 5

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★ 5

Very positive atmosphere and staff is really friendly and welcoming!

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★ 5

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★ 5

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★ 5

I’ve been going to this OTF for years and I always love how welcoming the staff is. It’s also by far the coolest (temp) studio in the area. With a reasonable amount of free parking, this studio is hard to beat!

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★ 5

Great workout. Great staff. Great facility.

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★ 5

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★ 3

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★ 5

We had minimal downtime so it made it a very efficient workout. The change between treadmill, rowing machine and weights kept me going without feeling bored. Time flew by and I felt awesome afterwards.

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★ 5

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★ 5

Great coaches and front desk. I've been to a lot of OTF studios and this one is by far my favorite.

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★ 5

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★ 5

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★ 5

Love orange theory! So far, I have mostly taken classes from coach Natalie and I love her attention to detail and kindness when she addresses adjusting your form.

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★ 5

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★ 5

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★ 5

I have struggled to find a gym that fits my needs since I retired from athletics. Thanks to the up-beat atmosphere, knowledgeable staff and tools to hold me accountable (I'm looking at you late cancel charge) OTF has changed my life (and mental health!!) for the better. I enthusiastically recommend OrangeTheory to anyone who will listen.

Source: Google

★ 1

Not friendly and lots of regulations. I was late for the class for just a few minutues, not even pass the 5 min mark and the staff did not let me in. I am a working mom with a toddler and it is already hard to create empty space in my calendar to go to gym. I need a more considerate and understanding gym.

Source: Google

★ 5

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★ 3

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★ 5

Love the community, each day is different, great music, excellent supportive coaching, and very fun and challenging.

I love the program! OTF has made me stronger, happier, and healthier. The community has supported me in my renewed committment to my health.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Good workouts, friendly and helpful staff.

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★ 5

The whole team at Mercer Island is phenomenal, from the front desk to the coaches to the studio manager. The second I walked in (and every time I’ve walked in since), I felt an immediate energy of excitement, positivity, and welcoming. Good vibes, good music, good workout—what more do you need?

Source: Google

★ 5

i love orangetheory so much. the staffs are so kind 💜 it taught me that working out can be fun

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★ 5

Great studio, awesome work out!! Everyone who works here makes an effort to add to a positive experience. It's easier for me to drive here from the city, both with traffic and parking. The middle-aged mom's and dads are a very different demographic to my previous studio in Capitol Hill! lol

Source: Google

★ 5

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★ 5

Orangetheory is amazing in general but Mercer Island is by far the best gym. They are organized, clean, friendly and super welcoming to all activity levels. I started there in June thinking I would never exercise again after having a baby and now, in September, I’m training for the Seattle half marathon and feel better in my body than I ever have. It’s such a fun work out that you don’t even notice how hard it is. And so much cheaper than a personal trainer.

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★ 5

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★ 5

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★ 5

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★ 5

Amazing experience! With traditional gyms I always feel isolated and out of place, plus it’s often times hard to stick with a consistent routine if the gym is crowded. With Orange Theory, you always feel included, you always have a reserved piece of exercise equipment, and you always had a real time readout of your health statistics and the quality of the workout.

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★ 5

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★ 5

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★ 5

Great coaches, very encouraging, very helpful in correcting form. Marina at the front desk is top notch as well. Proud to call this studio my home base!

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★ 5

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★ 5

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★ 5

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★ 5

Tried a free class. It was very good. Will take classes for two months and see how it goes.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

I loved the trainer, Vinny-very personable and easy to understand. This was my first group fitness experience so I was a little nervous but it was great. Everyone is so busy doing their workout and so much is going on you don't have time to worry about it. It was also an amazing workout, definitely challenging but in a good way.

Source: Google

★ 5

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★ 5

I love Orange Theory! This place is my favorite exercise cult ever! Seriously though. You must try it!

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★ 5

Great place. Great coaches. Its nice to mix up my routine when I'm not running and get some inspired core and strength work in.

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★ 5

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★ 5

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★ 5

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★ 5

I love Mercer Island Orange Theory Fitness! They’ve got motivating coaches, tough work outs, and a variety of times every day to fit into your schedule.

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★ 5

Great workout, excellent training by expert trainers. I enjoyed the time spent in Seattle

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★ 5

Great place to have an efficient and fulfilling workout. Coach Vinny is the best!

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★ 5

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★ 5

The staff and coach’s are amazing !

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★ 5

Best hour workout I’ve ever had! The coaches are very motivating and the music is awesome. I’ve tried plenty of other fitness programs but this is the only one I’m excited to go to!

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★ 5

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★ 5

Coach Vinny was awesome and the studio was so nice!

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★ 5

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★ 5

Orange Theory has helped me reach so many different fitness goals over the last year and a half! The coaches here genuinely care about their members as well!

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★ 5

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★ 5

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★ 5

I love this bright and fast-paced studio. When I had an issue with my heart rate monitor the manager was incredibly helpful and I ended up very happy with our interaction. The instructors are great, And I especially like Vinny. I would recommend MI OTF to anyone looking for a great workout.

Source: Google

★ 5

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★ 5

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★ 5

Everything is great, customer service has really stepped up! Love the happy thoughts early in the morning! Always ready to take on the day after a good workout with these motivating coaches!

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★ 5

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★ 5

I've been to a lot of OTs around the country and cannot find one better than Mercer Island. Great coaches (Hailey, Melanie, Vinny - and our new coach, Dominic) are amazing and the front desk crew is friendly and really helpful! It's a great work out which feels like personal training in a group setting. I've lost 40 pounds and have improved my overall health!

Source: Google

★ 5

My wife and have been going to the MI OTF since they first opened, and we became founding members. I must say I was a little hesitant to join at first as I like working out on my own in a less structured environment. That said however, I’m glad I took the plunge as it has likely become one of the best decisions I have made regarding my health.

Although the workouts are very structured, they can be tailored to meet any fitness level. Looking back, it is amazing to think about how fay my wife and I have progressed.

All the trainers are great, and we particularly enjoy working with Vinney & Haley, and Amy does a great job managing the shop!

Highly recommended; if you are looking to get out of a rut and get your health and fitness on track, this is the place for you!

Source: Google

★ 5

I love orange theory workouts and this location and staff are the best!

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★ 5

Love the upbeat and high energy! A great workout every time I go!

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★ 5

Great energy from Kevin - keeps you motivated through the entire class! Upbeat music and tough workouts to make it well worth your hour!

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★ 5

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★ 5

Great staff, excellent full body workout, amazing coaches, & beautiful clean studio.

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★ 5

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★ 5

Absolutely amazing staff. They really do care about every indicidual that walks in their door. Their workouts are also absolutely amazing! They helped me lean out, as well as get toned (which I honestly didn’t think was possible for me)! They helped me regain my confidence and taught me how to push myself to achieve a full workout. I 100% recommend going here for an amazing workout and an extremely positive environment. Very thankful for all they do.

Source: Google

★ 5

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★ 5

I'm a certified personal trainer but sometimes I still need to be yelled at to push myself. I can always count on OrangeTheory coaches to do that for me. :)

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★ 5

great place, good sanitation.

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★ 5

Amazing workout, clean studio and great staff. Love it!

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★ 5

Had my first workout this morning and it was so good! Staff were all awesome (shoutout to Jared, coach Vinny, and studio manager Amy who provided some extra support in class to us newbies). Apparently this week is a bit unusual class-structure-wise; regardless, the workout was intense and yet modifiable to every level/need, either to push harder or to listen to your body.

The studio was nice - not huge, everything was organized to be functional, it was clean, and I enjoyed the class playlist a lot.

My favorite quote from the coach was about the importance of “getting comfortable with the discomfort” that comes from pushing yourself. That mentality totally aligns with the fitness success in my past. I’m super excited about going back the next time.

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★ 5

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★ 5

Easy to schedule classes, good workouts, knowledgeable instructors, friendly staff!

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★ 5

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★ 5

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★ 5

Always enjoy the workouts - great staff and great program

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★ 5

Excellent workout! High energy, not too much time on any one activity, and I don’t have to think! I loved my old gym. But, I moved and Orange Theory definitely makes up for it!

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★ 5

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★ 5

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★ 5

OTF is the best gym I have joined. The coached 1 hour group sessions with different exercises everyday is cool. The mix of strength and cardio is awesome.

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★ 5

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★ 5

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★ 5

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★ 5

I love that I'm getting a full body workout every time! The coaches are so encouraging, motivating, and above all, supportive! Love my OTF family!

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★ 1

The workout is amazing and the instructors are fabulous! The atmosphere and community is so wonderful and encouraging for all fitness levels. However, I ended up having to cancel my membership when the 8:30pm classes were taken off the schedule. I called to cancel and was told I had to come in person to complete paperwork (and with my schedule this was difficult to do; I had to take unpaid time from work to do so) and then I discovered my membership was not cancelled! My credit card is continuing to be charged even after completing the appropriate paperwork. I also had issues with the OTBeat app and trying to set up my profile. When I inquired at the desk, I was told that only the manager knew how to set up the information to sync the monitor to the app. The employee told me she would leave a message for the manager to call me back. I also emailed to follow up yet never heard from the manager. So I know have been charged an extra $150 even though I've cancelled the class as well as paid $60 for a heart monitor device I cannot use outside of the OTF studio as I was not able to set up the OTBeat app.
Overall, the class and instructors are wonderful but dealing with OTF has been extremely frustrating.

Source: Google

★ 5

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★ 5

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★ 5

Great staff, super rewarding workout. Tough but SO much fun!

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★ 5

The Coaches are amazing, they are able to provide work around if I have a physical limitation to deal with. The studio is beautiful and clean. All employees at OTF are so caring and friendly. My workouts feel like they fly by, most days.

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★ 5

I have a desk job where I sit for 10 hours a day, and have been sedentary for at least a decade (with fits and starts of workouts never lasting more than 1 or 2 times). I started OTF at the end of March right before my 40th birthday upon the encouragement of my totally fit friends. Needless to say, I was completely intimidated to try. I figured I would go once to get them off of my back. I ended up signing up for a membership after the first class. I was blown away by the intensity of the workouts, but most of all, am amazed by the GENUINE support of the coaches and other athletes. I am now a total convert and have made some great new friends and know I'm on a permanent path to a healthy lifestyle. Thank you Mercer Island OTF!! #NewDecadeNewMe

Source: Google

★ 5

Workout that kicks your ass but in a good way, no time to think or try, one must just do it! Clean up to date and inviting environment, staff is friendly & encouraging

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★ 5

My niece was visiting from out of town and my wife and I tagged along to experience Orange Theory for the first time. Now we understand how she got so fit in just a few months. We went back after she left and will be going 3xweek now. Wonderful staff and beautiful exercise setup. Great trainer both times and new & shiny equipment that works perfectly. Would give 10 stars if the scale went that high,

Source: Google

★ 5

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★ 2

The workout is good, intense and you feel accomplished when you're done. And fundamentally, if that's all they promised then it would be fine. But the place is called Orangetheory because they have a strong philosophy about how your intensity should change through the workout and provide you with extensive stats following. And this is where they have failed me. I've been to 3 classes and each time their heart monitor has failed. Once I wasn't on the board at all, once it looked like my heart rate didn't move for 75% of the class and once it didn't register until about half way through the class. They told me that it was registered incorrectly and next time it would be better. Then they told me that my age was entered incorrectly. Whatever is the excuse, I feel like I'm not getting the benefit of the theory and not able to chart my progress without their heart monitor performing. I will quit my membership if this happens again. Its poor service for a heavily marketed benefit

Source: Google