★ 5

Really love coach and gym manager here!! Logan is my fav : )

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★ 3

I love the workout but I think I would get more out of them if they played for hype music! The music has been a little too vanilla lately and it doesn’t get me in the mood. Louder music, drowning out the sound of my heavy breathing. Preferably no more Young the Giant and more Fred Again.

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★ 4

Larger than other studios in the area. Great coaches. Shout out to Patricia! Front desk is friendly.
Only thing I don’t like is that some members help themselves to your dumbbells which is annoying since they have their own dumbbell rack at their station.

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★ 5

Highly recommend this studio to anyone looking to challenge themselves or follow a structured, effective workout. Whether you’re new to fitness or experienced, the workouts are motivating and easy to follow. Shoutout to Logan and the studio staff for making my visit so enjoyable — they were welcoming, encouraging, and really made the difference. The gym itself is spotless, and all the equipment is in great shape. Great experience 😊

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★ 5

I love this OTF. The staff is so nice! Patricia, Kenzie, and the rest of the coaches here are so amazing! Patricia pushes me to up my weights on the floor while ensuring I am comfortable and confident. The front desk staff learned my name day 1 (shoutout to Bri, Shaler, and Miguel)! This is such an amazing community to join.

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★ 5

I have been to multiple OTF centres and the coaches in this outlet are the most engaged with Patricia at the top as they take the effort to correct your postures even multiple times during a single class. Even centre managers are helpful compared to other OTF outlets.

However, the weight stations are located too close to each other especially the ones near station #10

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★ 5

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★ 5

I absolutely love this studio, the members are awesome and so much fun to be around. The studio is huge too, more space than I'm used to but it's great! The staff is very friendly and the coaches are amazing, please do yourself a favor and visit when you have a chance!

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★ 1

Threadmills are not working.. most of the equipment is outdated and not cleaned

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★ 1

I would highly recommend avoiding this fitness studio. The place is filthy, with poor hygiene standards that make you question how seriously they take cleanliness. On top of that, their payment policies are a complete scam, designed to rip off customers. They refuse to be flexible or transparent, charging for services you never received and making it nearly impossible to cancel or get a refund. Save yourself the trouble and find a more reputable, clean, and honest place to work out.

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★ 5

Great workout, nice people!

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★ 5

Stepping into the world of fitness can feel overwhelming for many, but the coaches and staff at BelRed Studio make all the difference. With their expertise and support, you’re guaranteed to have the encouragement you need to thrive on your fitness journey.

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★ 5

Fun atmosphere, fun people, good workout, would recommend.

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★ 5

Orangetheory workouts are great. This is the first and only location I have been to yet. The staff is friendly and the instructors are cool. I enjoy working out here along with amazing workout music.

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★ 5

Absolutely love this gym! The coaches are great and the members have great energy!

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★ 5

Love this studio so much that I drive past another studio and 15 more mins to get to it. Coaches and staff are super awesome.

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★ 5

Bel-Red orange theory is pretty cool! Miguel is a pretty cool guy, keeping the culture awesome! Patricia is the best coach and has the best playlist!

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★ 5

Great equipment and coaches! :)

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★ 5

Best place on earth! 🌎

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★ 3

Edit: kudos to the manager who has tried to call me 3-4 times and emailed. Sorry, busy week at work my guy!.
We are at dinner eating tonight, and my wife says… “I think your review is unfair, 3 stars is way more fair!!” So there ya have it. Upgraded from 2 stars!

The good: nice location with parking all around the area. Friendly staff. Clean facilities.

Charging station for heart monitor at front door.

The area for weights is the most open we’ve seen ever.

The bad: this studio is very hot. Temps are about 67-69, which is warmer than most studios we have been to.

The treads seem uneven as the outside road is slopped, so it’s an optical illusion and unique to this store. If you run like me and look out into the distance it may be a problem for you.

The rowers and treads are way too close to each other. I find this to be a big safety concern.

Finally, the floor is made up of rubber squares that shift and move. Dirt and debris accumulate in these cracks.

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★ 1

The first thing the website makes people do is PAY for the membership. I can't even see the class schedule, or find out what kinds of exercises they offer there. One page simply shows strength training, rowing and treadmill. Hard pass.

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★ 5

Great coaches, pleasant environment, challenging workouts! My favorite place to go most mornings 😀

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★ 4

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★ 5

Convenient location and the coaches are good. You get what you put in with any workout regimen. What a studio should be rated by is their professionalism and service, and this location does those great. I don't think it's fair to rate a studio poorly because you didn't agree with the format or difficulty level. There's no magic pill for fitness out there.

Try it out! Front desk, coaching, and management has all been really kind.

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★ 5

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★ 5

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★ 5

Great 1 hour workout. Coaches do a good job of helping and motivating and the staff is always super friendly

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★ 1

I had a membership about a year ago. Multiple coaches encouraged me to go beyond my fitness (and safety) level. I figured in the end they’re trained to push you, but I typically do better with a gradual build up. Just not for me.

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★ 5

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★ 5

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★ 1

Worst fitness with untransparent policy.

They try to let you pay as much as them can. When you want to freeze your account and talk about it in person, nobody will notify you that you will be charged an additionally $20 each month, until you find this expense appears on your bank statement by yourself.

Also, when you want to cancel this membership, you have to give them a 30-days notice in advance, and you will still be charged for one month membership fee…

Won’t recommend this fitness to anyone else!!!!!

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★ 5

I absolutely love my OTF workouts! The staff and coaches take the time to get to know everyone and the culture amongst the members is fun and supportive... keeps me coming in for more.

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★ 5

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★ 1

Staff is super rude

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

The workout is never boring, always effective, and always delivers results. The coaches are very helpful, and the culture among the members of OT Bel-Red is incredible.

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★ 5

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★ 5

Orange Theory Fitness (OTF) is one of the best fitness center for HIIT work out. The front desk staffs and coaches are friendly and the coaches take a personal care and correct the form and posture during workout to avoid injuries. The environment and the way the class is designed will give you the motivation to push yourself harder. I will rate this place as 5put of 5

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★ 5

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★ 1

Worst customer experience.

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★ 1

Worst customer experience. The receptionist doesn’t care about the customers.

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★ 1

Bad customer experience. The person in the reception unfairly charged me $30.

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★ 5

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★ 3

The staff are friendly and it is quaint.

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★ 2

Trainers are good but management is not. They charged me one month fees even when I sent all my medical documents regarding knee pain. When I asked them they kept telling Admin team charged your card and we can’t do anything. I suggest with everyone to check their policies before joining them as it is not most friendly. Their team including studio manager didn’t help me and answered my queries even when I went personally there.

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★ 5

Great place to get out of your head and just work any life/work stress that you have from the day/week. The staff is friendly and encouraging and the workout equipment is clean.

Source: Google

★ 2

I’m so happy today I finally finished my last session in Orangetheory. I give it a 2 star since I am feeling happy today. I would give the classes over all a 3 star, but after I found this is not for me I had to continue to be on this for another 1.5 month makes me feel very bad so my overall experience here is 2 star.

Classes:
1. If you hate treadmill, they make you run 20-30 mins on it. Be careful, it gets more and more unbearable overtime.
2. The treadmills are right next to each other, if they person smells(this happens to me almost all the time), you are going to have a hard time running. And normally you have at least one person right next to you since the equipments are placed to close to each other.
3. If you hate rowing machine, they make you row 10-20 mins. Again be careful and judge if you can do this every workout session and not get bored out.
4. The rowing machine handle is so uncomfortable, the second time I went I had blisters. There is rowing machine in TruFusion as well, which has a much comfortable handle.
5. The weighting room is always similar muscles, and similar exercises. Since there are short demo on the screens, some instructors does not demo through every exercise for the students. They assume you know how to do it….and which muscle to feel the work.
6. The cool down stretch is extremely poor. It is very very short, and Its random most of the time and not targeted to the muscle you exercised in the workout. This is extremely bad for beginners since they don’t know how to properly stretch.
7. You can only use the equipment during classes.
8. The instructors are there to be a timer… quite expensive one.
9. Since you run a lot, I do admit it is a lot of exercise. It’s good if you want to lose weight. But think more if you are there to build muscles. Not very useful..
10. They also try to sell you a heartbeat tracking watch, which only works with Orangetheory, it’s around 100 dollars and I don’t see the difference between that and a normal fitness watch…

Others:
1. They always have some addition promotions, the instructor advertise the addition activities end of every sessions. The annoying part is they have additional charge!
2. You are not allowed to cancel a lesson before 8 hours of the classes. But anytime with 8 hours they charge you additional money.
3. You might be accidentally late due to traffic, they charge you additional money if you are late for more than 5 mins and you cannot go to the classes.
4. The cancellation policy or late turn out is HORRIBLE: Some stuff at front desk are very understanding and they will not charge you if you have met unforeseen situations such as traffic or forgot gym clothes. Some are not. I once forgot to pack my gym clothes and only realized I forgot when I got to the lesson. The girl at the front desk wanted to charge me 20 dollars for that. And claimed that other people could age my spot. Well that class was not even full… she also told me that Orangetheory will only not charge me if I was in a car accident in the hospital….
5. Ohhh what if you find out you didn’t like it after 1 week after sign up, congratulations, you have to stay on membership for your current month and your next month. I fr* had to continue 1.5 month after I realized this is not for me. I hate every single sessions I have been during the time.

Source: Google

★ 5

Joining OT was the best decision of my life.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

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★ 4

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★ 4

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★ 5

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★ 1

Cancellation policy: How I was cheated. When I signed up I asked them several times about cancellation policy. They did mention it’s 1 month and so I told I will sign up today but I don’t want to be charged next month. They asked me to submit a cancellation form on the day I signed up, that way they will not charge for the 2nd month. Everything was fine until I went to double check about the cancellation few days before billing date. They said my cancellation will be in effect after 2nd month. Which was a shock to me as I took extra care and asked about cancellation policy several times. They made me talk to their manager and he was not of any help in this regard. He even told me there is no 1 month sign up. It’s a minimum of 2 months. I know i will be busy for the 2nd month and I couldn’t go to the classes and it’s very frustrating experience. Be aware of their cancellation policy guys.

Source: Google

★ 5

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★ 5

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★ 1

Wish I could give negative reviews. The management here provides the worst customer experience and has a lot of hidden non-transparent practices under their "policies".

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★ 1

I wish I could give negative stars. I have received the worst customer service by the management here. They use very sly tactics to charge you under the name of their non transparent policy. Don't go here. They don't know how to respect their customers.

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★ 1

Unprofessional management. Non transparent policy, will find you worst reasons to charge you. They don't cater their workouts to someone with an injury. Still charge you when your account is under a freeze for medical purposes and blame you for it. Don't let you use the classes that you have already paid for. Worst customer experience ever! Beware of them, they are here to loot you.

Source: Google

★ 1

1 star for non transparent pricing. If OTF replies with membership pricing or posts it literally anywhere, I will update the review.

Please stop with anti-consumer practices. We can literally price out a new car and every conceivable fee and option to the penny online. The fitness industry is moving towards transparency, you should join.

I encourage others to rate gyms on pricing transparency too.

Edit - response to their response:

That's not even an excuse, it's just a lie. You won't disclose prices over the phone either. There is no reasoning for that other than opaque pricing. Your dishonesty is exactly what I expect from the industry - I encourage you to do better.

Source: Google

★ 5

OTF Bel-Red is absolutely incredible. I've been going here for over a month now and I've loved every class I've attended.

Staff is incredibly professional, welcoming, and friendly. They are always willing to answer any questions and really make it a positive experience.
It's been so great to build a community at OTF Bel-Red that allows me to have fun and workout at the same time! And every workout is so different and unique.

The new management and entire staff really make this place worth it. They are what makes me want to come back every day.
I cannot say enough good things about this OTF location.

If you're looking for a sign to start at OrangeTheory, here it is! See you at the next class :)

Source: Google

★ 4

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★ 5

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★ 5

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★ 5

Incredible fitness experience. Best part is that you just have to show up and rest is all taken care of. Resumed membership 6 months back and incredible studio team offers a warm welcome every time I goto studio with the goal of helping you be a better version of yourself. Been able to stay consistent over last several months and see a clear change in physique and overall mood.

Source: Google

★ 5

What I've always loved about OTF is the variety of the workouts, and the way they consistently inspire the desire to go. Bel-Red specifically has been my home gym since I joined OTF nearly three years ago, and I'm always impressed and inspired by the facilities, the staff, and the coaches. While the pandemic has been brutal on many businesses, gyms were hit particularly hard and Bel-Red OTF has done an amazing job with sustaining stellar staffing and coaches while also keeping consistent and reliable schedules throughout the pandemic-churn. Coaches Kristina, Fionn, and Radhika, y'all are the best.

Source: Google

★ 5

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★ 5

I like the employees at this gym. The workout was really worth it for me since I hard time getting motivated to work out, and their program really helps with that

Source: Google

★ 5

This was my first time joining Orangetheory, and the studio, staff and coaches were amazing! It's not as crowded as the other studios in the city, so getting a spot in a class and having enough space to work out is never a problem!
All of the trainers are nice, but I've especially loved taking Radhika's classes since she frequently corrects your form if you're ever doing something wrong. The studio manager Elaine and also the staff (Peter is one who knows almost everyone by name!) are all super nice and accommodating !! Though I've moved to Seattle, so will not be able to workout in this studio anymore, I would highly recommend this to anyone planning on joining Orangetheory in the Bel-Red area! 😃

Source: Google

★ 5

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★ 5

Love the staff here, they always make me feel welcomed and greet me by name. Great coaches, a great workout, VERY clean studio.

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★ 5

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★ 4

If you like customized class and want to control your own pace, a good place to go. But if you want to join a class with heavy workload and people are moving in the same pace, not the right one.

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★ 5

Coaches are great. Clean place.

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★ 5

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★ 5

Quality workout with equal parts on cardio and strength training.

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★ 5

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★ 1

Trainer Trevor has no Professionalism, I signed up for my first free session.
Even when I reached before time completed sign up process and was attended by the other people at reception, the trainer denied to meet and did not even have the courtesy to address me while I was standing right there.

As a Professional institution and organization they should people who Atleast know who to address others no matter they are the customer or not.

Worst experience at the first time.
Wish there was an option of giving zero stars

Source: Google

★ 5

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★ 5

Amazing place! Coaches and staff are too good and I enjoy working out at Orangetheory. I highly recommend for people who want to stay fit and healthy.

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★ 5

very kind

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★ 5

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★ 5

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★ 1

Had a terrible experience with Orange theory. They made me walked to center twice and said "Sorry sir, you can't attend this class". I don't understand whether it is a system issue or since they are overloaded, it is a innovative way to cut down the new customers.

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★ 5

Just love Orangetheory! Amazing trainers and awesome workouts.

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★ 5

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★ 4

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★ 5

Awesome workout!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Didn't know I can follow a single session a few months ago, coaches here are superb.

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★ 5

Always varied, high energy workouts! They keep you challenged everyday, and have occasional signature workouts to check your progress. The staff is amazing, and makes sure to take care of your needs! The manager here, Elaine is super helpful, and nice!

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★ 4

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★ 5

Friendly staff and great atmosphere! I definitely recommend it.

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★ 5

Great work out! The coaches help me work around my knee problems. I have already lost 10 pounds! The front desk staff have become my friend - really feels like a family here!

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★ 4

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★ 1

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★ 5

The coaches give you personalized attention and the front staff is amazing!

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★ 5

Great studio with helpful staff and clean workout space

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★ 5

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★ 5

Clean studio, very helpful coaches and front desk staff. The workouts are also really great.

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★ 4

Good workout. Beautiful and huge studio!! Deodorant law needs to be created!!

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★ 5

Clean gym, great coaches... they have hair bands dry shampoo showers and stuff which makes everything easier. Plus the lockers have an outlet so you can charge your phone.

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★ 5

Great workout great coachs clean place parking is tad difficult

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

This OTF team and location are amazing! Check them out you won't regret it!

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★ 5

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