★ 5

The fitness facility is impeccably maintained, and the staff exhibits exceptional professionalism and amiability. Furthermore, the operating hours are highly accommodating.

Source: Google

★ 5

Source: Google

★ 2

Staff are fine and the space is clean, but the equipment and layout are making me regret joining.

When I signed up, I thought they had arc trainers which give a long horizontal stride. Instead, they seem to be ascent trainers, which is more about vertical stride. The arc trainers are amazing after sitting at a desk all day. I don't get having ellipticals, stair climbers, and asecent trainers when they're all variations on the same movement.

On top of that, it has the same problem as every other gym lately: No room to stretch. Usually there is some tiny dedicated space, but there is none here. You have to take a mat and pick where to be in the way. There is no designated area to do it. I get it, people aren't impressed by empty space, so the gyms fill them with equipment, but stretching is an extremely important part of a work out. And any yoga is absolutely out. 😔

So yeah, it's a pretty limited workout experience, and I can't help feeling really disappointed.

Also, not their fault, but walking out every time to the smell of hot fried food from the Wing Stop next door is brutal.

Source: Google

★ 4

A lot of people camping machines sitting on their phones. Watched a guy sit on the tricep machine do a baby set, drank his muscle milk then sat on the gram for 20 minutes . Newsflash buddy you don’t need muscle milk to work out your thumbs .

Source: Google

★ 1

I arrived at 9:10PM and the gym was closed, even though Google says it’s open 24 hours from Monday to Friday.
This was really disappointing because I drove here expecting it to be open. Please update the hours online so people don’t waste their time coming here at night.

Source: Google

★ 2

The service, machines, and cleanliness are excellent. Unfortunately, for the second time, someone has opened my locker. I don’t have a lock, so I use a thick ribbon—I know it’s not the most secure, but since there aren’t many people, my naïve self believed that everyone would respect other people’s belongings, just as I do. Sadly, I forgot that’s not always the case. I had my rent money and the small tips I earn at work to buy my daily food. I only hope people become more conscious, because we are all in the same situation—working hard just to get by. We should be looking out for one another, especially as women, not hurting each other more 🫡

Source: Google

★ 4

Source: Google

★ 1

Report about Staff Behavior at the Gym

I am writing this report to bring attention to the behavior of the staff at the gym. Unfortunately, many of the employees show poor manners and unprofessional behavior. Their attitude creates a negative environment, which makes it difficult for members to focus on their workouts and feel comfortable in the gym.

I kindly request that the management take this matter seriously and provide proper training or guidance to the staff so that they treat customers with respect and maintain a professional attitude

Source: Google

★ 2

Source: Google

★ 5

Beautiful and cleaned place. Thanks and appreciated 👍🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Source: Google

★ 5

Nice clean gym.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great equipment, supportive staff!

Source: Google

★ 5

10/10 I've been to other planet fitness locations and so far this has been the cleanest. Other than a few things going out of service that's due to people not taking care of equipment it's fixed super fast. Definitely enjoy the location the staff and everything available to us. I do wish there was towels in the tanning area but that's about it .. overall I'm very pleased with everything to offer here and staff is honestly amazing

Source: Google

★ 5

One of the better PF I’ve seen. This facility has updated equipment that counts your reps and timed.

Source: Google

★ 5

Source: Google

★ 2

Im sorry but I have to lower my rating of this place. Every single morning there is some lady cleaning the mens locker room. At this point its suspect and weird. Not going to this gym anymore, almost made me cancel my membership. Not huge but everything works and is new from the equipment to the showers.

Source: Google

★ 5

The staff is very helpful. Facility is very nice

Source: Google

★ 5

Best planet fitness from Tacoma to Bellevue.

Source: Google

★ 4

Great 24hr gym

Source: Google

★ 1

everything is good gym is good cleaning good but isn’t 24/7 why ? every planet fitness 24/7 open but this gym friday to sunday no why

Source: Google

★ 5

Staff are incredibly nice. Know their stuff, offer to show me how to use equipment, and are always greeting customers which is nice. Hours are amazing!!!

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Great staff and good vibes.

Source: Google

★ 1

I only came once and requested a refund. Instead of simply being told that they dont issue refunds wich would be fine, they made some lie up about having not charged my account. When I quoted the numbers charged it suddenly became oh sorry I talked to my manger and were not going to be able to do it. I visited once for 20 minutes and didnt like it, I forgot to cancel. If you have good customer service then please issue a refund.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Toured yesterday. Looks good. As soon as they have a bike rack (to lock to), I’m changing to this gym!

Source: Google

★ 5

Very clean friendly staff

Source: Google

★ 5

Source: Google

★ 5

Nice and friendly service. Men’s showers and locker room. Is very nice and spacious. And clean. Will definitely pay to make this my hometown gym.

Source: Google

★ 5

PF is Amazing! So Pleased with everything so far! I'm recovering from 6 fractured bones from my tibia to my ankle that was shattered, bed ridden for almost 2 years and Multiple surgeries later, I'm now able to start being more mobile. I have a lot of health issues but signing up for a personal trainer which you get as a Black Card Member has been immeasurable. Nick has done a Wonderful job and has been so patient with finding equipment, work arounds or by making any modifications in order for my workouts to be beneficial.
After my training session I do some Red Light Therapy, it helps with Relieving pain from arthritis, fibromyalgia, and muscle soreness Improves blood flow and reduces inflammation. Then ending the day in one of the massage chairs both which are free with Black Card benefits.
I highly recommend checking Planet Fitness out especially if you experience chronic pain, there are Many options for you!
Maria -

Source: Google

★ 5

Beautiful, clean, love the vibe and environment. Dawson & Claire were so helpful at our first check in & always checked to see if we had any questions. Highly recommend 🫶🏼 even on the crowded days machines were still available, Love that!

Source: Google

★ 5

For a big box gym I am impressed. Lots of good mix of machines and equipment, LifeFitness, Matrix, and amazing Hammer Strength. Lots of smith machines!

Source: Google

★ 5

Cons:
#1: Google Maps is wrong. Go between Wingstop and the old Party City.

#2: No Black Card Lockers. Bring a lock if you need it.

#3: Don’t buy from the vending machines. Its based off weight, and over charges you so you have to wait for a refund.

#4: Free weights are sectioned off where other gyms would have the stretch area instead of by the squat racks.When it’s packed, theres a high chance you’d be super squished for room.

For example, if the weighted rope was stretched where someone was using it, and someone was using dumbbells at the bench you’d be right on top of one another.

Pros:
#1: Customer service is ON POINT. They even had walkie talkies to coordinate. PS: Montana is a gem.💎

#2: CRYOLOUNGE+ This changes the game. It’s like I’m in a dry ice bath chair. This alone makes me want to come here instead of the other locations.😅

#3: It’s the cleanest location I’ve ever seen. It’s new so hopefully it stays this way. I saw 2 staff strictly cleaning on a Saturday and I’ve never seen that before.

#4: Free weight benches have a rack of medicine balls and yoga balls by them so any mixed workouts you do would actually be versatile in this area.

Source: Google

★ 5

WOW! I received excellent customer service help by the Lakewood manager Vincent! He listened to my problem and fixed it ASAP! He went above and beyond and made me a happy customer! Nice to know that Vincent is a true asset to Planet Fitness! Thank you for all your help 😃🙏

Source: Google

★ 5

Brand new and shiny ✨️ location and equipment. Wtg with the counters on the machines, making it easier for me to keep up with my reps. Excellent customer service! Love the hydro lounge 😍 👌🏾.

Source: Google

★ 5

Just got done with my workout! I’m SO glad they have better machines, 3 sections for free weights and updated treadmills!!!! Let’s goo PF we see you girl 💅🏽

Source: Google

★ 5

Source: Google

★ 5

It’s about time!!!! I am so excited !!! 💪

Source: Google

★ 5

So excited to have a Planet Fitness here!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google