★ 5

Nice and clean place with a lot of equipment to work with.

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★ 1

I am staying in Spokane for the summer and am working out at this location for the time being. Unfortunately the experience has been quite underwhelming. Some minor nit picks include that this location is small with only one bench at the dumbbells, and bench press only existing in the squat racks. The real issue with this location is the lack of a front desk. I wanted to bring a buddy in to workout (with a guest pass), however there was no worker and we attempted to workout until the worker showed up and approached us stating that we had to leave. I inquired about a guest pass for him, however she stated that they do not offer guest passes to those who’s membership is managed from another location (unbeknownst to me). Especially when the valley location allowed me to bring in guests for free (with worker clarification). We left without hassle and planned on returning with a membership for my buddy. However, I was then sent an email from my hometown location letting me know I was banned from this location for the offense with no warning! Do not recommend:(

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★ 1

WOW! Just reading the owner/management responses to the reviews is enough that I won't even consider a membership at this location. Beyond unprofessional and outright combative!

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★ 5

Snap Fitness Spokane South Hill is my happy place! I love the fact that it offers 24/7 access—it may be small, but it’s mighty in its ability to lift my spirits. This gym is my therapy; even on days when I just don’t feel like leaving the house, once I step inside, all my worries melt away.

I truly appreciate the spotless cleanliness and the meticulous maintenance of the equipment. It’s clear that the management cares deeply about creating a positive workout environment. While most members are respectful, there are the occasional individuals who show little consideration—arriving in dirty shoes or misusing the equipment. Fortunately, the rules here are simple and effective: return equipment to its proper place, use it appropriately, and change out of dirty shoes before entering the workout area. I’ve even captured some photographs of the less considerate moments as a reminder of the importance of mutual respect.

Overall, Snap Fitness Spokane South Hill not only offers an affordable way to stay fit but also provides the sanctuary I need to maintain my sanity. Thank you for being my go-to escape and a true alternative to therapy!

These are examples of mistreating the equipment and coming in with dirty shoes. Unacceptable!

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★ 1

Due to a physical injury, I had not been able to use a spot rack in over 10 years. Today was the first day I was able to do it only to be rewarded with an $11 fail to clean up fine because I accidentally left a bench underneath the squat rack that was already there when I used the squat rack. After a very rude conversation with someone via text, I have canceled my membership.

Avoid this place especially 11 AM to 1 PM as the cleaning lady who wears fairly inappropriate clothing will stare at you then
fine if you don’t read her mind and returned the equipment, exactly where she wants it to be.

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★ 1

Owner thinks it’s cool/funny to leave threatening signs up on their screen. With one being an actual photo of a member. Think twice about trying to associate yourself with a place with an owner like this :)

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★ 1

Non existent customer service. It's as if they don't want your business.

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★ 4

I stopped in from out of town, and while there were some obstacles and barriers to entry, once I spoke with the manager on the phone, she could not have been more kind and accommodating. There are some restrictive policies posted on the door about staffed hours, but nothing on the website, so please don't make my "mistake" and show up unannounced. Other than that, very clean, well-equipped for the sq footage, and quiet. Everyone during my visit wiped down and was respectful to the facility. I would have no problem coming back (after making contact to an employee for entry of course)

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★ 1

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★ 1

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★ 1

Single worst customer experience that I have ever had. The employee I talked to was incredibly rude and combative, and did not do anything to help. On top of that the gym seemed dingy and dirty as well. I don't go out of my way to leave reviews ever - but if you can avoid this place at all cost. I would give a 0 star if I could.

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★ 2

We've been going to this gym for 10 years. When we first signed up, it was great. Love the 24h thing. They had people there on site during business hrs that were friendly and helpful. But since Covid, things have gone dramatically down hill. There's negative messages everywhere. Signs on the wall [still] about being fined for not wearing a mask.Repetitive messages on TV monitors about it being a crime to bring someone to the gym with you.... and they'll fine you. Now, they've taken away jump ropes and other equipment because it's "unsafe". They charge an annual fee for gym equipment improvements, but there's still some equipment with torn vinyl.
At this location it's very hard to contact anyone for help. I would recommend driving a little farther and getting a little better service and a little better equipment.

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★ 5

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★ 5

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★ 1

Horrible service by the owner. If I could give zero stars, I would.

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★ 3

Was some issues getting a guest pass to check out the gym. Cost to value wise it's not worth it for me. Gym is really small to charge what they do.

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★ 5

Great gym, very clean! Been going here three years now. Helpful staff who go above and beyond, and open 24 hours.

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★ 1

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★ 1

Minus - five stars. The owners are rude and don't appreciate their clientèle. I went to a different location to change my insurance info after the owner wasted my time trying to get this info to them. This other location told me the location on Grand get a lot of complaints from other customers but since they are independently owned their is nothing they can do to help frustrated members. Go to a gym that actually has customer service and appreciates you.Save yourself the frustration. Hotworx is a 10 out of 5 stars! Infrared is the upcoming healthier way to work out anyway. Happy gym surfing!!
AND equipment is mediocre.

I just got this email from the owner:
Snap Fitness

12:34 PM (6 hours ago)

to me, cheney

Please consider this your official written notice that you are no longer allowed to visit the South Hill location. Any further visits will be considered trespassing. Your home club was notified of this before you signed up the last time, and they are cc'd on this email.

Thank you,

South Hill Snap Fitness

I am 65 yrs old, non confrontational, but I was upfront with them because they don't staff their gym and were difficult to get in touch with. I told her so...

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★ 5

I’m so excited to be starting 2024 off right. Great facility and equipment.

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★ 5

Excellent gym with loads of equipment. Very clean and well maintained. I like the fact that I can go anytime of the day or night!

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★ 4

So far I am enjoying Snap Fitness on Grand. It’s close to me, so that’s a huge bonus.
I am using the “Active and Fit” program so the monthly payments are more than manageable (around $30 a month).
The gym is clean and I haven’t run into any members that are jerks or dimwitted egotistical TicTok “influencers” - another huge plus for me!
The gym has everything I need in terms of equipment as well. Plus, so far, it has never been packed in there or busy to the point where I can’t use a workout machine/station or cardio equipment.
One big thing though: for those that are currently attending this gym - please wipe your machines and benches after you use them, and please don’t “hog” more than one machine or work out area at once - this is just common courtesy.
Thanks.

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★ 5

Very nice gym. It's always clean and secure. Great equipment and plenty of choices of treadmills and various machines. 24/7 access is nice. I would encourage everyone to check out Snap Fitness.

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★ 5

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★ 5

Suited to what I need for quality fitness. Convenient location.

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★ 5

This gym has a good selection of free weights and machines, accessible 24/7 without expensive nonsense. If you don't need crazy machines and a fancy locker room, and you just want to lift weights and do cardio any time, this is the place.

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★ 5

If you are looking for a small neighborhood gym that never has an issue of your favorite equipment being full and having to wait, then this is your gym. No classes, pool, locker room but the gym has a variety of equipment, weights and room to work out. I have never had an issue in being too busy - my favorite treadmill is always open. Just love it. Good parking too.

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★ 5

Clean, clean clean A+. Also well equipped and never overcrowded.

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★ 5

This is my neighborhood Snap Fitness gym! I do take aerobics classes at my collegeand walk a lot. But sometimes I miss classes or the weather is bad. I sorely rely on my Snap Fitness gym, where any of that doesn't matter! The gym has everything I need for a great workout; It's always enjoyable, the people are super friendly and I always leave happy and in great spirits! Don't ever go away Snap Fitness!
Inga Jablonsky

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★ 5

This is a great little gym. It has everything you need (except crowds!). The 24/7 access is critical to my schedule. The owner keeps it clean, updated and the people I’ve met are into exercise like I am!

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★ 3

Good spot for easy access on the south hill with nice equipment. There are some issues with space as it gets crowded easily and parking gets to be difficult because of the Starbucks next door.

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★ 4

A solid little gym in South Hill that checks most of the blocks. It makes up for what it lacks (classes -- if that's your thing & redundant free weights during peak hours) by providing a generally uncrowded, drama free environment to crush your workout... Trainers are available.

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★ 1

I hate the way the business is run. Staffed hours for my location are not listed on the website so I could never get to talk to someone in person. I went many times during the week and no staff was ever present. Doors are locked so if you lose your card you can’t get in to talk to the staff to get a new one. When I call no one answers and there was never an option to leave a voicemail even though they told me by email that I could’ve left a voicemail. I’ve called many times; I really tried and never did it go to voicemail. My first time lifting weights two other members stood behind me and laughed and conversed about my lack of skill. The atmosphere feels very negative and not beginner friendly. Overall just a really bad experience. The equipment is nice and the gym is clean, but that’s it. I expressed my issues through email but I was dismissed so I canceled my membership.

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★ 2

I called to get some information on becoming a member, but was frustrated that nobody answers the phone; you just get a voicemail informing you the $5 charge on your bill is because you left equipment out. So, I learned there will be annoying hidden fees. I also determined the staff are just too busy to answer the phones, or to maintain the equipment. Not really a good start to a business relationship, and certainly not the image you want to project to potential customers.I learned all I needed to from that brief interaction.

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★ 1

Gym refuses to tell you there memberships prices without getting all your personal information first.

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★ 1

Update: A lot has changed with this gym in the last two years. The whole staff has been turned over so none of the people who made this gym great are still here. The don't have any staff that are on premise and all their sales are done virtually so the gym is hardly ever cleaned or stocked. Equipment is broken and doesn't get fixed. They say to report any damage which I did multiple times with no responses. You can tell that management has really lost touch with their customers. I'm all about supporting small local business but this establishment really needs to re-engage with their customers before it's too late.

I've been going to this gym for about 2 years now. Definitely a neighborhood type feel. Always clean and rarely crowded. Management is great and receptive to suggestions. Not a ton of equipment but it has everything I need. What it lacks in quantity it makes up for in quality. It's nice to walk in and always see a familiar smiling face.

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★ 1

The gym is small and not much equipment but it gets the job done. The only reason I’m giving it a 1 star is because of the person who works there named Holly. She has horrible customer service skills. Always incredibly rude. I’ve known 2 employees who worked there and quit because of her. Which is why they are never staffed. Always greeted with with silence, unfriendly face and an unfriendly personality From Holly. I’ve heard a few complaints from the members as well. And yet she’s still there.

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★ 5

It’s perfect for what I need. It’s basically a hotel gym where you can go in, get your workout done, and leave. Best part, I don’t have to deal setting aside an area for a home gym and the price is worth the money!

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

The snap fitness gym of the South Hill is great and good people come to the snap fitness they are nice.

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★ 1

Updating this review to reduce it to 1 star.

Several months ago, my fiancee had an incredibly difficult time terminating her membership. Nobody was in when she would come by during business hours, calls go unanswered and unreturned, and emails were similarly useless. We resorted to leaving written notes at the reception desk, during what were supposed to be staffed business hours. Finally, after a hectic, tense exchange with management, we were told her membership was cancelled. Thankfully, we have retained documentation of these exchanges and contact attempts.

Lo and behold, they have continued charging her for the membership they told her was cancelled. This is, frankly, an alarming situation. Never have I experienced such a bizarrely difficult process for terminating a subscription in. my. life. I would strongly recommend to anyone reading this to avoid this place. I am not sure that these people have any intention of cancelling the membership or refunding the errant charges and we will be pursuing the matter on the bank's end while we also try and establish contact.

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★ 4

Good smaller venue usually not too crowded

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★ 1

I would’ve put ZERO stars, don’t trust this owner they told me that my membership would end on December 8th, 2021 and I have continued to been billed for every month. They refuse to shut down my account after numerous phone calls and numerous acts of trying to contact the owner/boss lady that apparently gets all the emails. She won’t respond even though I have proof that our contract was going to end months ago. This snap fitness is a complete gym scam. The only reason I got a membership there was so I didn’t have to wear a mask during Covid.

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★ 2

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★ 4

Excellent staff, very knowledgeable and eager to help

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★ 3

Its okay but very small. However it is extremely clean, this is perfect for older folks or beginners in the gym!

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★ 1

Terrible gym, please, save your time and money!!! Horrible service, bad equipment, tiny gym, and incredibly unhelpful!! Not to mention, when I went in to cancel I’m certain whoever I was talking to was on meth, I’ve never seen someone grinding their teeth and tweeking so much in my life.

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★ 2

Like other people have said, the equipment is fine and the gym is clean, but they have no accountability about enforcing mask wearing per the Washington mandate, even in the height of the pandemic. I reached out to management who gave me the PG answer of “we can’t disclose medical information about our guests” inferring that some had medical exemptions, and then went on to say they don’t want to put their employees in a place that they would be attacked. As someone who is often around people with vulnerable immune systems and has an infant at home, it’s pretty frustrating for me to see so many people “wearing” their masks under their mouths, hanging off one ear, or not at all directly in front of the staff every single time I visit the gym and nothing is ever even said to them.

All in all, if Covid wasn’t a thing, the gym is fine if you’re looking for something basic. It has enough equipment and a fine space.

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★ 5

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★ 1

I loved this gym and paid my membership even when I couldn't attend before there was a Covid vaccine in 2020.. It has a good mix of folks working out to keep it feeling like a great neighborhood gym. But this South Hill Snap Fitness refuses to enforce the mask mandate even when front desk staff are requested and there are guys working out without masks right in front of them. This is a high risk environment and a lot of older members are placed at risk. I emailed the "higher ups" and on my second try, received an unsatisfactory response about this matter. This is illegal and I reported it to the state. So if you want to stay safe, join another gym.

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★ 5

Super friendly staff and great equipment. Well kept and clean. Fancy treadmills offer a variety of features to keep you engaged and on track. Out of all the the Snap Fitness locations - this is my favorite.

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★ 5

I absolutely loved this gym. The sign up process was easy, the monthly fee was MORE than fair, and I never felt shamed by any of the staff or other customers. Everyone there is very nice. It is always really clean. I even invited a friend to come visit once and she signed up shortly after. Unfortunately I am moving and cannot keep my membership but I really wish that there was another Snap Fitness where I was going. This is genuinely the best gym I have EVER been to.

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★ 5

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★ 5

Great environment out workout in!

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★ 5

Great equipment and friendly atmosphere!

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★ 5

A great small gym with high quality equipment. Very well maintained and Arthur is cleaning the place almost every time I'm in there. Plenty of stuff for beginners but also some heavy weights, a set of bumper plates and a mat for power lifting, two squat racks, and nice kettlebells. Could use a dedicated bench rack so you don't have to monopolize a squat rack to hit your chest, but it's usually at a low enough capacity that it's not a problem. I've been a member for about nine months and have had a great experience with this Snap location.

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★ 5

Great gym. Has all the necessary equipment. Perfect for early morning workouts.

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★ 5

Had a really positive experience with the manager when I signed up, and have been really happy with everything so far.
All the equipment you might need, 24 hour access, and reasonable rates- a great combination.

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★ 5

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★ 5

SNAP feels like home with all the comforts of expert and caring staff, top of the line equipment, and just being able to work out when your schedule permits. A 10 Star experience and facility!!!! I have been going to Snap for many years and love the feel of a small gym. And it is next door to a Starbucks!!!! I will never go back to a large gym. Give them a try.

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★ 5

Belonged for 5+ years - it has been fine. Responsible during COVID. Needs a more consistent level of cleaning.

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★ 5

I like the 24 hour access, up to date equipment and friendly personnel. I’m also thrilled that my local Snap Fitness invested in a high quality body scanner that measures body composition. Numbers don’t lie.

I highly recommend Snap Fitness

Garry

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★ 5

I am making great progress after knee replacement surgery because I use the recumbent elliptical bike to warm up and extend the range of motion of the recovering knee. That bike is a gift!

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★ 5

All truth be told I am the manager of South Hill I wanted to leave this review to give a shout out to my members. We have the best community in spokane and I am thankful they allow us to provide our services to them. Anyone who wants a group of people willing to help push you to achieve your goals this is the place to be. To my Snap family thank you for all your support.

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★ 5

I want to give kudos to Arthur the manager of the South Hill Branch. Arthur has been taking all the needed actions to keep the gym COVID safe. He reminded people when needed to keep masks on (at all the time), to wipe after using equipment. He made sure that the gym is within the required capacity by having people check in online before they show up. He was very professional in his communications to make sure that everyone is following the rules and it is a safe place for everyone.

unfortunately, I had to cancel my membership because the north side branch was not following the COVID rules and no one including the workers there were wearing masks when I went there on 1/19/2021 (COVID phase 1).

I had to cancel my membership because I needed access to both north and south branches. I hope that the north side will follow the same system of the south hill otherwise Snap fitness will lose customers or get shutdown. I already know other 2 people who canceled too because of the same issue.

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★ 5

Very nice gym to workout at, Arthur always welcomes everyone in the gym he’s there professional and likes to help everyone in the gym.

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★ 5

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★ 5

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★ 5

I love this gym. Very clean, organized. The staff is great and very professional. Nice people! Not busy at all which is amazing!! Best found in South hill!!

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★ 4

It is convenient and easily accessible 24/7 so I can go any time night or day.

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★ 5

Equipment is always available. Clean. Helpful staff. Friendly people.

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★ 4

Friendly help. Clean and safe environment. Can't wait for the quarantine to be over so I can go back!!

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★ 5

This review is not comparative between Snap and other gyms. Surely, everyone who exercises, from avid to casual has something that they believe in fiercely about their current gym/fitness experience. A quick Google search and you know right away that Snap is neither a boutique or a glam/supplement filled gym experience.

I've been there and I'm not against those experiences. But I needed a break.

I signed up for Snap fitness because I was looking for a straight forward gym experience without the "peacocking"/comparison standard that can happen at other gyms. I feel like I can show up here and do my thing. The gym "audience" is small and for me, that helps create more of a comfortable and intentional experience. Who cares who's watching when nobody is watching?! haha

The gym is really no-frills but to be honest, it has everything you really need to get your workout in. For context: I do a blend of powerlifting, HIIT, and balance/core/strength training. I've never missed out on a piece of equipment and with the use of fitness apps, I can always find variation in my workouts. If you really need to throw a tire around, or climb a rope, you'll need to go somewhere else.

Lastly, there is a great community at the SH location. I've found myself, more so than ever while at the gym, genuinely checking in on members who I see during my time there. You may even find yourself inspired by the power and commitment of some of the older members. The staff will model this behavior as well. It might be easy to think of their role as tertiary since it's a 24 hour spot, but fortunately, this is not the case. Their personal training sessions look not only legit, but also perfectly tailored for their clients. It's refreshing to see gym trainers who understand the subtleties in each individual and can connect with them. Nice job!

Thanks Snap!

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★ 5

I love working out at my Snap Fitness gym. It’s small, the people are friendly, and I have a great personal trainer.

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★ 4

Nice folks - both the staff and the clients! Always clean and lots of fitness options.

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★ 5

I was hesitant to join a fitness center for several reasons, the first is that all the ads of for centers are of young people who are fit and smiling while spinning or lifting weights. I am not young, fit nor do I smile when I think about working out. But I had the benefits of Silver Sneakers and decided to try Snap Fitness. My trainer accepted me with all my limitations and encouraged me to start where I where I was that day. Little by little, I became more fit and even smiled a few times. I didn't get any younger but I am reversing the effects of aging.

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★ 5

Shawn O’leary is a fantastic trainer and the club provides great customer service. I have no desire to join another gym because over the years they have been the best 24/7 gym on the South Hill.

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★ 5

Being able to work at any time of day is great.
My trainer, Shaun, is terrific.
I'm glad I found the place.

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★ 5

I love that Snap is a 24 hour gym! And it is always bright and clean.

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★ 5

Gym is always clean and manager is always kind and helpful. People in the gym are friendly. Feels like home! I love the way I’m treated there!

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★ 5

I like Snap Fitness for the fact that the background music is not so loud that it bothers me when I am trying to read while using the treadmill. That is not the case at Muv Fitness.

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★ 5

Clean, nice variety, great staff. They are always there to help no matter what. Perfect local gym.

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★ 4

Excellent service and great trainers. Could use a bit of cleaning more often in the female bathroom.

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★ 5

EASY, CONVENIENT- ALL DAY/NIGHT ACCESS-WORKOUTS IN A CROWDED GYM...NOT AT THIS PLACE..

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★ 5

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★ 5

I have been going to Snap Fitness for about 4 yrs. I have enjoyed the people there and the equipment is enough for me to get a nice workout. I have used Shawn as a trainer and he has been so helpful!

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★ 5

This gym has been perfect for me! It has all the equipment I need and is not over crowded like other gyms I have gone too.

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★ 4

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★ 5

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★ 5

This Snap Fitness has been Great! Very convenient and clean. They also have a nice variety of Exercise Equipment and Weights. Nice to be back at the Club!

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★ 5

The gym is always neat and clean. The equipment is up-to-date and in good working order. I especially like the squat rack. The staff is very helpful and eager to please. I would recommend this gym to anyone seeking to maintain or increase their level of fitness

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★ 5

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★ 5

SNAP rates tops among the gyms we've ever used.

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★ 5

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★ 5

I love that it’s clean and that you go in and do your workout and no one tries to sell you anything.

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★ 5

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★ 4

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★ 4

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★ 5

A smaller gym, but I love it here. It's never crowded and always clean. Often I have the place to myself and I always hop right on the treadmill I like. The equipment is really nice, new and well maintained, employees are welcoming kind, very positive atmosphere and the gym goers are all respectful and don't cause chubby old me extra anxiety. 😊

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★ 5

Super solid gym! Always get a great workout and the staff is very friendly and helpful. Only complaint is on the new TV there is a Daily Headline slide that seems like an unnecessary buzz kill.

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★ 5

I’ve been working out at the South Hill location for over a year now and have always loved the environment. It’s always a pleasure to interact with the friendly staff. The familiar faces always welcome me with a smile even with my on and off gym nature!

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★ 5

Snap Fitness has helped me achieve my fitness and weight loss goals. Thank you to all the staff for making this gym a great place for me to go to everyday. Its always clean and all the staff is great.

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★ 5

This is the longest time I have had a gym membership for and it all has to do with the location, equipment, and maintenance. The manger, Arthur, is such a great person and on top of things that I don’t see myself going anywhere else. Plus, it’s not packed, which is a plus!

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★ 5

The trainers are amazing!

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★ 5

Love this place.
Best personal trainers in town.

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★ 4

Great for the price, lots of equipment and open 24/7 with multiple locations

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★ 2

Continued to charge me TWO MONTHS after I quit. Came into the club in person on May 25. Waited for staffer to show up. Told him I wanted to quit. He had no forms or any kind, but he hand-wrote on a sheet of paper the date and that I wanted to quit, and that it would be effective a month later. (Took a photo of the paper since he had no sort of receipt to offer.) Was charge the full amount on June 3 (which I expected). But was ALSO charged the full amount again on July 2. I emailed them July 4 (holiday) and followed up with a phone call (voicemail July 5) asking for confirmation of cancelation and refund of the most recent payment. No reply as of the 7th.

They did reply a day or two later and issue a credit. In my opinion if they are going to impose on customers a requirement to give termination well in advance, they also have the obligation to make the termination process bullet-proof.

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★ 5

....just walked by

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★ 5

Beginning workout.

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★ 5

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★ 5

Great gym with helpful staff! Just what I needed.

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★ 5

Snap is truly one of the best gyms in Spokane. It’s helpful and knowledgeable staff have helped me continually challenge myself. Also it’s clean, quiet and well equipped gym are always a pleasure to work out in.

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★ 5

To be congratulated for honoring Silver sneakers program. Clean. Well maintained. Friendly staff. Good machines. 24/7 !!! Busy, pleasantly crowded.

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★ 1

Does anyone even work here? I’ve been trying to sign up for over a week and a half now. No one call back, no one answers the phone, no one responds to email...I mean, what gives?

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★ 5

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★ 5

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★ 5

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★ 5

All the equipment you need, super nice staff and they keep it clean, clean, clean.

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★ 4

Nice little gym! Wish there were some more machines and a little bit more room, but if you are a bit creative you'll be able to get a great work out in!

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★ 5

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★ 3

Ok gym, good for a quick workout

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★ 5

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★ 5

Good equipment and a fine staff to work with.

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★ 5

Awesome place to exercise at!!

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★ 1

Way to expensive and poor quality equipment

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★ 5

Shawn is the best trainer -

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★ 5

Awesome place to workout!

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★ 5

If you are looking for a CLEAN gym with excellent equipment and ZERO wait between your sets and reps....SNAP Fitness on the South Hill is THE gym...!!!! Friendly staff and complimentary coffee! Love it.

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★ 5

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★ 5

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★ 5

Staff members are super friendly!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Small but right amount of equipment. Well kept. Nice staff.

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★ 2

Yes, 30 day cancellation notice is annoying

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★ 1

OK Gym, but it is very annoying when they make you do a 30 day cancellation notice. So you have to pay for a whole month that you don't even use, because obviously I want to cancel my membership! It is just a huge trap to get money that they don't deserve because I WANT TO CANCEL MY MEMBERSHIP, why would I want to use it for 30 more days??? Not a good business policy, but a good money making policy for the company. They do NOT put the customer first.

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★ 2

I'm giving them a very low review because the telemarketer who called us lied about receiving a free membership and my wife supposedly signed us up. While I have never been to this place, I have no respect for people who call and lie to sell their product.

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