★ 4

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★ 5

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★ 5

I LOVE this gym - I have been coming for years and years and the current staff is the best ever....the gym is clean, the front desk folks are always friendly and every member seems to be sincere, focused and welcoming....There are no egos, no posers, no cameras on tripods like in some other gyms...the goal is health, fitness, longevity and less on showing off....I'm so inspired by some of the members, young and old, who train hard and are considerate of others: racking weights, using towels, sharing space....what a great experience it is to lift there. Now that they are renovating and expanding, I am really looking forward to my next visit.

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★ 5

Great gym, and top notch service

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★ 5

I absolutely love Charlestown Fitness! The group classes are amazing — super fun, energizing, and led by instructors who genuinely care. There’s such a great atmosphere here, and everyone is so friendly and supportive.

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★ 5

Love this gym. The atmosphere is always welcoming, and the staff and members are incredibly friendly — it really feels like a community. The new equipment is top-notch and I’m especially looking forward to the upcoming expansion — it’s great to see a place I love continuing to grow and improve.

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★ 5

Great place to work out.

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★ 4

It’s nice would love more boxing equipment but hopefully it will come when the renovation finishes 🙏

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★ 5

Amazing and supportive gym environment! Everybody is extremely friendly and welcoming, and the gym has great amenities! Offers a great selection of both free weights and machines. Great for both beginners and experienced lifters. Clean and friendly.
Special shoutout to Zac and the team for running such a great gym.

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★ 2

VERY DIRTY
needs a deep cleaning

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★ 1

Stay clear of this gym, to many reasons to name
So I will just say this, fraud on account, don’t stop billing after you cancel, owner will say he never received your cancellation and then keep billing you. Here comes collections. Not worth it. Not to mention dirty and broken equipment l, go spend 20 more dollars else where.

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★ 5

It has the best selection of free weights in the area. Additionally, for what it's worth, it's clear the staff here are respectful and accommodating of the trans community. I'm sincerely grateful for that.

Lisa is a great trainer as well!

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★ 3

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★ 4

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★ 5

7/2025: Charles Town Fitness supported the Bolivar Harpers Ferry Library's Summer Reading Program with a generous donation. Thank you for supporting reading in your local community.

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★ 3

Okay, I'm giving you 3 stars. I don't usually post negative reviews. And this isn't really negative. You seem to have a good facility. But I wanted to use practice sticks, foam, padded PVC sticks. To get my cardio and to practice my martial art form i went to your gym because you had bags. And I was told that those bags were only for fist and gloves. My sticks weren't gonna hurt your bags. You were completely unreasonable, and I found a much better gym down the road and they got a 5 star review. So I would say that this place is not welcoming to people who may do things a little different. I'm Ada compliant. I don't have the ability the punch anymore. I had to change but it is your gym and your rules. And my right to let everybody else know, don't show up thinking you can do something different.

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★ 1

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★ 5

Zak and his gym are awesome. He was a great help and the gym is clean, efficient and nicely kept. Look no further if you are looking for a great gym and workout.

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★ 5

Really nice gym/staff Zac was really nice and helpful. He made the signup process fast and easy, will be coming back! Thanks guys!!

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★ 5

I got a good workout here. Spacious. Good selection of free weights & machines.

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★ 5

Great gym

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★ 5

Zac provided phenomenal customer service when I called asking for options. He did what was best for my situation & gave great guidance through the process!

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★ 5

It has everything what you need with a very friendly environment.

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★ 5

This place is awesome. We came in from out of town and they were very friendly and helpful. Has everything you need to do a good powerlifting circuit.

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★ 4

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★ 1

Tried to cancel due to money problems that arose unexpectedly, which is going to result in me loosing my residence, and manager was relentless on not giving me an inch...Beware upon sign up, and read the fine print, the "friendly" associates will tell you anything to make you sign, even when they don't even know what they are explaining in the contract ( She was unable to to explain what anything meant when I asked in the contract). They are relentless, and if I was told properly the stipulations of the contract, I would of never signed!!! Now I'm stuck with around 400$ going to collections when it will all be said and done, bc they do not want to try to work with me or let me cancel with 11 months left. I guess from reading previous comments they pick and choose who they want to help, and they didn't want to help me. Beware, they WILL NOT let you out of a contract, and will have someone who doesn't even know what they are explaining say anything to make you sign the contract.

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★ 5

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★ 5

Great gym! Staff are friendly, and never had any problems with them or any of the other members there. They have good equipment and I can always get in and get my workout done in a timely manner if I need to. My favorite gym I've been too for sure!

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★ 5

They made it easy when i had to move, they won’t make you jump through hoops for cancellations which is really nice.
Staff is friendly and the atmosphere is nice.
The sauna was my favorite part!
Great place I’m sure it’ll only get better with time 😊

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★ 2

EXPENSIVE. not really alot to choose from

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★ 5

Had a great, good time!

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★ 5

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★ 5

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★ 5

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★ 5

Been coming here for 5 months now. Great staff! Johnny and Nikki are especially awesome! Clean facility with plenty of options for working out. Doesn't usually get too crowded. I have really enjoyed my workouts here.

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★ 1

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★ 5

I like the atmosphere here, at Charles Town Fitness.The staff is very friendly and the trainers are passionate about helping clients to achieve their goals. Nikki is so supportive, knowledgeable and attentive. She is paying close attention to my posture and technique and answers endless questions about body, nutrition, etc. Highly recommend !

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★ 5

Nikki is awesome, she knows what she is doing and is super helpful and knowledgeable! If your looking for a great trainer to take you to that next level, take a look at Nikki!

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★ 5

Nikki is an amazing personal trainer! She’s knowledgeable, supportive, and truly cares about helping you reach your goals. Her workouts are challenging but tailored to your needs, and she always brings positive energy to every session. Highly recommend her to anyone looking to get stronger and feel their best!

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★ 5

After 1 1/2 years of strength training on my own, I wanted personal training to learn what I was doing right and what I was doing wrong. Nikki provided a series of upper and lower body exercises for me that were safe and effective. She was extremely knowledgeable and I learned a lot during my sessions. She emphasized the importance on the proper use of the equipment to make sure I was getting the most benefit. Every session I was lifting more weight and I felt much stronger than when I started. Definitely recommend Charles Town Fitness and Nikki for personal training or for those who are looking for a gym membership with top of the line equipment.

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★ 5

Great gym. Great price. Nikki is awesome too!

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★ 5

Shout out Nikki da goat 🦍

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★ 5

Shout out to Nikki 🗣️🗣️

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★ 5

Shay Potter
Niki is a great trainer, oh so knowledgeable. Can't go wrong with her in your corner!

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★ 5

I have been a member of this gym for many years. The staff is always friendly and helpful. The instructors make working out fun.
Nikki Steven’s, the personal trainer I’ve been with for the past 18months has been incredible. Her advanced knowledge of fitness has been life changing for me. I have dropped 40lbs and feel great.

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★ 5

I’ve been a member here for a year. And the staff is friendly, especially Nikki who is a great trainer with a lot of positive energy. Also they just got a bunch of brand new equipment (squat racks, machines, etc.) so I’m happy with it.

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★ 5

The young men who have been cleaning the locker room and sauna get an A+
And Nikki the personal trainer has been very helpful and encouraging!

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★ 5

Zac is awesome!

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★ 5

I’ve been to a lot of gyms - and the service here is the absolute best! Ask for Zac!

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★ 5

Fantastic place to work out! The equipment works well and the staff bring the energy! Highly recommend coming here! Zac Galiani does a great job!

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★ 5

Great gym and great staff. Trainer Nikki is great. She’s helped me develop a workout routine and even a hike to switch things up a bit !

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★ 5

I really love this gym and trainer Nikki is awesome 🤩

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★ 5

Great place! i started a few weeks ago. Nikki has helped me learn the basics. she’s friendly and i can’t wait to continue my weigh loss journey.

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★ 5

Nikki at Charles Town Fitness is an amazing personal trainer! She’s knowledgeable, motivating, and tailors workouts to your goals. Her energy and support make every session fun and effective. Highly recommend working with her!

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★ 5

I just started at the gym and Nikki is my trainer. She’s awesome !!!!! She really takes time to show me the equipment and customize a workout for my level and my goals

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★ 5

My wife joined a week and loves it, Nikki is the best motivational teacher.

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★ 5

Zac provides excellent customer service

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★ 5

Zac provides extraordinary  customer service - thanks for the time now I’m part of this club !

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★ 5

Charles Town Fitness has everything you need: excellent equipment, clean facilities, and friendly staff. Especially Zac, who is knowledgeable and supportive. The atmosphere is very welcoming.

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★ 5

Nikki is a fantastic trainer! She is very attentive to her clients and they are often working hard. Also a great example of fitness. Definitely recommend if you're looking for a trainer.

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★ 5

Nice equipment, well maintained, been a member for years. Zac’s got great customer service. Anyone who put one star is small.

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★ 5

Zack provides extraordinary customer service

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★ 5

Nikki is an amazing trainer. I saw results within weeks. She is knowledgeable and always keeps me motivated. Anyone would be lucky to work with her.

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★ 5

Nikki was so friendly, helpful, and nice. She also is an amazing trainer and knows her stuff.

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★ 5

Nikki is the greatest, best personal trainer out there!

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★ 5

Nicki is the best trainer. She was very helpful and friendly. 10/10

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★ 5

Having been a member of this gym for 15 years, I can honestly say that the sincere improvements being made now by Johnny Link and Zac Galiani are really starting to show.
Many, many new machines and workout/aerobic classes are very beneficial for everyone's fitness goals.
Personal trainers and childcare are available, and I highly recommend this facility to anyone with goals for fitness.
Jeff Spickler
Shepherdstown, WV

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★ 5

Great gym! Friendly staff! I interacted with Zac and he was great. Super helpful and friendly!

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★ 5

I’ve been a member for almost 3 years now at Charles Town Fitness! During my time here, Trainer Nikki has been working with clients daily! Even though she hasn’t trained me personally, she is always very friendly and gives helpful tips! Also manager Johnny is always very friendly and willing to help! If you want a gym that feels like home I recommend CTF!

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★ 5

Excellent staff and facility! I highly recommend this place. A special shoutout to Zac for his exceptional customer service - he truly goes above and beyond to make your experience memorable.

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★ 5

Charles Town Fitness is a well kept facility with friendly and accommodating staff. Sales Manager, Zac Galiani has great customer service! Would recommend this club to friends and family.

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★ 5

Great spot. Would recommend. Zac is very helpful.

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★ 5

I really trust Karen with anybody’s kids. She has kids of her own, so she really knows how to handle her stuff. If you’re looking to workout, but don’t have anybody to watch your kids, they have people who will really take care of them!

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★ 5

Zac at Charles Town Fitness is amazing! He provided outstanding service, was super knowledgeable, and made the experience great. Highly recommend him!

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★ 5

Love it here! I have been here for about three years and it has been great! Personal trainers are great, especially Nikki & Lisa! Equipment has been recently upgraded and things are continuing to improve!

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★ 5

CTF has been a great place to get fit. They are really improving the facility over the past year. My training with Nikki was great and really inspired me to get fit in a fun way. Great community and friendly people at this gym!

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★ 5

i’ve been at the gym for quite some time now and have had the pleasure of working with Karen J in the daycare! she’s super sweet and the kids love her.

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★ 5

I usually go to Charles town once in a while and I definitely need to get my work on, I found this great place that is surrounded by great people, starting with Zac Galiani that showed me the place and offered me membership that fits my needs. I strongly recommend this place if you’re looking for something local.

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★ 5

Nikki is a very hard working trainer, and they all seem to love and appreciate the work she does.

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★ 5

Excelente gimnasio con las mejores maquinas de entrenamiento. Un ambiente super!!! Johnny es genial como administrador y el mejor de todos los tiempos. Excelente trabajo y persona. La entrenadora Nikki es super y a disposición de sus clientes siempre

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★ 5

Great atmosphere here! The machines are awesome with a good amount of variety. Staff is friendly as well. Johnny does a very good job at managing the gym. Nikki is an amazing trainer and will help you out with whatever fitness goals you are looking to achieve! Definitely worth considering this gym as it’s affordable with different membership options.

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★ 5

I had a recent head I injury and lacked motivation to get back in the gym . I use to love to run and workout . I started working out with Nikki in September and I’ve never felt better. . I’m feeling stronger and have my confidence back. I can’t thank her enough .

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★ 5

Really great and reliable gym. The staff there was friendlier than any I have experienced before, Zac has been especially good. Really solid gym option all around!

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★ 5

I have been working with the trainer, Nikki for the last few months and she has helped me tremendously in reaching my fitness goals. She’s a great motivator, shares her fitness insights with her clients and plans hikes to keep her clients motivated outside of the gym!

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★ 5

I love getting swole at CTF, Nikki is the best trainer ever! Full of knowledge and energy!

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★ 5

Been coming here for like 7 years now. Great gym that used to be called Golds Gym and still looks the same on the inside as when it was Golds pretty much. That vanilla protein shake in the photo I posted was so good! I ran out at home so decided to try that one and I’m glad I did! I love how this gym has a full size basketball court because sometimes I love running around and shooting hoops to warmup before lifting! I wish they would get some new basketballs though and implement some system to sign them out to use so they stay nice.

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★ 5

Nicole Stewart is a great trainer! Friendly, fun, targeted and helpful. I highly recommend her. She was very patient with my daughter and shenhas the ability to pivot her instruction to tailor it for your specific needs.

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★ 5

Charles Town Fitness offers a great selection of equipment with friendly staff. PT Nikki, is the best! She keeps me motivated and makes my workouts fun!

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★ 5

Nikki is my trainer, she is the best! She is patient , and though! She has me in the best shape of my life. I look forward to training with her two times a week! She has added years on to my life!!

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★ 5

CTF has installed a ton of new up-to-date machines and weights. Wow. I needed to learn how to use it, so Johnny set me up with a great personal trainer, Lisa, who familiarized me with the new equipment and helped me establish a new, simple and effective routine! She was very focused and helped me learn excellent form. Best of all, she encouraged me by sharing the story of her very relatable fitness story! It was so great to work with her and I highly recommend her!

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★ 5

Charles Town Fitness is a great place for someone just beginning to work out or for an experienced gym rat to work out. The gym has a wide variety of equipment and classes. As a new member of the gym, I signed up to work out with the trainer Lisa. She listened to my goals and developed 3 different workouts for me. She demonstrated how to use each piece of equipment. I would highly recommend her as a trainer.

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★ 5

I have been a member on and off for 20 years. Since January 2024 I've been working with Personal Trainer Nikki Stewart. She is awesome and keeps me challenged and motivated! I am a senior woman who has had a number of serious health challenges and Nikki takes everything into account. She motivates me to make progress without injury! The gym has also added a lot of new equipment recently, which is also great. Everyone is friendly and no matter what your level of fitness or age, it is a welcoming place!

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★ 5

Charles Town Fitness has provided the experience that I want from a gym. I have worked with a personal trainer, Nikki, for the past three months and have found that I am learning how to utilize the gym to its fullest. The workouts with her have been great! They are challenging, yet if I come to the gym with a lack of energy, she motivates me to get through it!
Also, the various exercise classes that are offered have been excellent! Great teachers!
Negatives are the Women's Workout Room (it could use some TLC) and the general condition of the facility (not much has changed in the past 25 years).

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★ 5

Great place and very reasonable prices. It’s truly welcoming to everyone. Huge space with lots of equipment, both machine and free weights. Personal training with Lisa has been the best experience. She is kind, patient, knowledgeable, and knows when and how to get that little bit more reps out of me.

Amazing personal training experience at a great gym! Thank you Lisa!!

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★ 5

I am training with Nikki as a PT. She seems to know her stuff. She is reliable and cares. The gym offers group classess as part of the cost and is a good price compared to other local options.

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★ 5

First of all, the front-end staff are hospitable and friendly ready to assist in any way. My biggest inspiration and motivation to continue coming to this gym is because of my personal trainer Nikki. Nikki brings her whole-self to work, she has been providing personalized trainings for the past two years and the results are tremendous. Nikki not only pays attention to my physical well-being but also shares healthy eating habits practice's. Nikki is my golden STAR!!!! Men locker rooms needs some work.

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★ 5

Great place ! My sister nikki has been a trainer there for 2 years. She’s very dedicated to her clients. She accommodates changes in schedules, organizes hikes and other physical activities for her clients. Nikki looks at every day challenges with optimism and ensures the gym is a fully inclusive atmosphere. Nikki trains many clients with disabilities and more importantly focuses on what they can do not what they can’t which is impactful . Often persons with disabilities are told what they can’t do and Nikki works hard to create training plans geared towards their abilities! Bravo Nikki and Charlestown Fitness.

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★ 5

I have been a long time member and started with the awesome classes offered here. The instructors are great and each brought a unique approach that motivated me and to become committed to my health.

In addition, I’ve been working with my physical trainer, Nikki, for over two years. She has not only helped me with my fitness goals but has created and welcomed me into a community. As someone new to the area this helped me make new friends and establish healthy habits in and out of the gym. I now know how to use all the equipment which was daunting at first but Nikki takes the time and attention to educate me. I always leave the gym feeling great body and soul!

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★ 5

The gym is certainly showing significant improvement with the introduction of new equipment, creating a more polished ambiance. However, the locker room is in dire need of attention to match the overall enhancement.

Despite this, a definite upside of frequenting this gym is the exceptional support and motivation provided by my dedicated personal trainer, Nikki. Her expertise and encouragement play a pivotal role in keeping me focused and driven towards my fitness goals, making the overall gym experience worthwhile and enriching.

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★ 5

Guido cleaned my water bottle

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★ 5

Love this gym, it’s the only gym in town that have a kids club as well. Karen j is amazing with the kids, my daughter struggled with some separation anxiety and usually only stays for a few minutes but with Karen she had her helping with crafts and the other kids and my daughter had so much fun and she didn’t want to leave! I was shocked but Karen is just amazing, and I’m very grateful I got to do a full work out and didn’t have to worry about my kids because of Karen!

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★ 5

I’ve had an excellent experience at Charles Town Fitness. The staff is friendly and supportive, making the gym a welcoming place to work out. The equipment is well-maintained and provides everything you need for a complete workout, from strength training to cardio. I’ve been especially impressed with the personal trainer, as she has helped me through the rehab process after two knee surgeries. Their guidance and attention to detail have made a real difference in my recovery and strength. Highly recommend this place for anyone looking for a supportive environment with knowledgeable trainers!

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★ 1

I try to support fellow small businesses, so I am giving CT fitness a star. Let’s start with the Positives: The front desk kids are great - very pleasant. The personal trainers are great except when they quit after 3 months or spend the entire session telling you their drama and everyone else’s drama in the gym (no thanks). The management is great except when they ignore your concerns and double bill you. Okay so Negatives I’d say would be the cleanliness and safety. My trainer literally told me “I can’t wait for someone to sue this place so I can buy it.” That kind of says it better than I can myself.

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★ 5

I love Charles Town Fitness and Nikki, my personal trainer. I started coming to this gym in June, soon after I moved here. The monthly fee is very reasonable. The staff are very friendly and I go often enough that many greet me by name which is really nice. The members are nice too! Some have become friends outside of the gym! I signed up for their orientation and the Jump Start personal training program and was hooked up with Nikki (Nicole S) as my trainer. She has been so great. Really friendly and responsive to my needs (I'm 60 with 2 knee replacements). She pushes me to reach my goals. After strength training with her for a few months and following her advice to get on the stair stepper for my cardio I went on vacation to Quebec and Montreal where there are stairs everywhere! I conquered all those stairs with ease! I will continue with her to keep reaching my goals. I can now hike Maryland Heights and Loudoun Heights and all the other trails around here thanks to her guidance (and my efforts). I highly recommend this gym.

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★ 5

I went with a friend and noticed how clean the gym was. Guido was friendly and was busy wiping down the machines after each person was done. It was nice knowing the machine was clean before I used them.

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★ 5

Me and my fiancée really like this gym so far! Zac and the other gym employees have been pleasant and helpful and the hours work well with me and my fiancée's schedules. Hopefully we can get in as often as we planned and look forward to this being our "home base" while we are in the area!

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★ 5

This gym is a great option if you are looking for a local gym the whole family can go to. Huge shout out to Karen Johnston in the kids club she is awesome! And another shout out to Zac G. at the front desk always super helpful.

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★ 5

Zac was super welcoming and accommodating! A super cool gym.

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★ 4

Justin is extremely accommodating to the customers and an incredible asset to the gym. He is dependable, helpful, and always goes the extra mile to make sure the gym is clean and tidy. Thank you for all you do!

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★ 5

I recently joined Charles Town Fitness, and I must say, it has been a refreshing experience! From the moment I walked in, I was greeted by friendly staff who made me feel welcome. The gym boasts a modern and clean environment, with a wide array of equipment that caters to all fitness levels.

One of the standout features is their extensive range of cardio machines, including treadmills, ellipticals, and stationary bikes, all equipped with personal screens for entertainment. The strength training area is equally impressive, with free weights, resistance machines, and functional training spaces.

The facilities are well-maintained, with clean showers and locker rooms. The only downside I noticed was the peak hours can get a bit crowded, making it challenging to access certain equipment.

Overall, Charles Town Fitness is a fantastic place to work out, offering a supportive community and a comprehensive fitness experience. I highly recommend it to anyone looking to elevate their fitness journey! Thanks, Zac, for pointing me in the right direction.

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★ 5

Such a great gym for my family! My son loves going and making new friends while mommy and daddy work out. The new management has made great upgrades to the equipment and keep it clean. I don’t have to worry about taking too long on a machine because there are many options. The staff is friendly and helpful. 10/10 recommend!

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★ 5

The best gym so far, it’s so nice and complete, people is so kind there, I love Zac, he is awesome and really helpful, I got my membership this year with him and I don't regret, really recomended.

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★ 5

Great place to workout, situated in a pleasant area and very well equipped as well. All their employees are so nice, especially Zac who supports you all the time. Thank you Zac for your great service and professionalism.

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★ 5

Great gym! Very clean and great selection of equipment, which they are also upgrading and adding more!! Friendly staff! Grace was super nice and helpful

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★ 5

The new management is great. They added upgraded equipment and enhanced the kids care section and staff. We love Karen J.! Our kids love her and you can tell she puts so much love, patience, and effort into caring for them while we get our workout in. We are thankful for this gym and it allowing us to get our workout in while our kids are under great care. Thank you so much!

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★ 5

I wanted to take a moment to share my appreciation for Charles Town Fitness and its exceptional management team. The gym is always well-maintained, the environment is welcoming and motivating, and they offer a wide range of equipment, including options for kickboxing and other sports, which is fantastic for a varied workout experience.

Special thanks to manager Zac Galiani, whose dedication and commitment truly stand out. Zac consistently goes above and beyond to ensure members feel supported, offering guidance and encouragement to help us achieve our fitness goals. His positive attitude and professional approach make a real difference. Thank you, Zac and the entire team at Charles Town Fitness, for creating such an outstanding place for us to focus on our health and well-being!

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★ 5

The place needs some updates but it seems they are working on it. I especially like that they have a KidsKare, Ms. Karen has been phenomenal with the kids. My kids love going and hate leave. I have to pry them from the room which makes me feel great that they are well taken care of.

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★ 5

This is one of the best gyms in Charles Town area. They have unique selection of equipments that you might not fin in other gyms. The new management is really good, the staff are polite and friendly. I had great experience working with Zac, he was extremely professional and gave me a great tour of the gym and helped me with the sign up process.

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★ 5

Staff is friendly and always helpful. Shout out to Grace at the front desk for getting me signed up!

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★ 5

Love this gym, it's very spacious and they have a women's workout room. Plus they are adding a bunch of new equipment and upgrading! Grace is very nice and a great help.

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★ 5

Love this place. Especially Karen who is very professional and handles the kids very well.

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★ 5

Overall great gym with a lot of options. They just replaced all of their old equipment which was really nice and the staff is really helpful. Especially Grace, who helped me sign up for my membership and showed me around.

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★ 5

I’ve been going to this gym for about 3 years and all the employees are very friendly especially grace and the new equipment is fire.

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★ 5

Johnny, Zac and the whole are always friendly, accommodating and looking to make your experience as productive and enjoyable as possible.

Clean, new equipment, saunas, tons of cardio
And updated weights and equipment- all
In a temperature controlled environment-
What more could you ask for- capisce?

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★ 5

Great place and great people, especially appreciate Karen J as she is friendly and helpful and always greets us with a warm smile.
Can not say enough about her professionalism as well as her personal approach.

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★ 5

Officially my favorite place to work out in Charles Town! Love the sauna. Thanks Zac for showing us around.

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★ 5

Karen J is such a good caretaker!

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★ 5

Karen J is the sweetest person ever she does such a good job at making the kids feel safe and making sure the parents are comfortable with leaving their kids to go workout!

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★ 5

I love this gym the people and the equipment are amazing especially Karen Johnston she is so good with the kids always playing with them and keeping them safe

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★ 5

Best place ever. 10/10
Zac was very gentle and kind

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★ 5

The day care is staffed with friendly and engaging employees. Karen Johnston is great with the kids. My son loves going there!

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★ 5

Excellent service, thanks to Mr. Zac I am enjoying my membership.

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★ 5

Good morning Charles Town Fitness, Mr. Zac, thank you for your good information about the gym service.

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★ 5

Great gym, friendly staff and environment. I love that I can leave my kid with Karen and get my workout in. She is the best.

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★ 5

I've never felt safer leaving my kids with anyone else but with karen! She's amazing!

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★ 5

I had a very pleasant experience at Charles Town especially services provided by Zac . He was very understanding, responsive, professional, helpful and gave excellent customer service. definitely exceeded my expectations.

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★ 5

Great club! Love the new equipment. They are making some great changes. Zac is c very helpful and my favorite.

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★ 5

Had a great experience with Zac at this club. Great service.

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★ 5

Had a great experience with Zac Galiani. He was very friendly, professional, and truly cares about the members. I came in the gym to try it out and he went above and beyond to make sure I felt welcome and supported, and his enthusiasm was contagious!

Highly recommend!

Source: Google

★ 5

Coming to this gym is one of the best around. It’s big and way more equipment than others in town. I can go on the treadmill without worrying how long I’m taking because there’s plenty. The other day I accidentally spilled my water bottle and I was embarrassed. But one of the employees, Andrew had a smile and said now worries it happens. He didn’t make me feel bad at all and took care of it really fast. Thank you so much!

Source: Google

★ 5

I love going here, it has all the workout equipment that I need. I love the smith machine that they have. And there’s nothing like a nice welcoming as you walk in. Andrew is always smiling and so kind. He is personal with people and always make great conversations.

Source: Google

★ 5

Zac is exceptional with customer service and provides the ultimate fitness experience would highly recommend this gym.

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★ 5

Equipment is improving and the staff are friendly. Grace is very nice and helped me out with me membership.

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★ 5

Love the variety of equipment and is well maintained. It’s clean and the staff are always nice! Andrew Saenz always has a great attitude and is very helpful.

Source: Google

★ 4

Gym is getting much better, need to fix the sauna. Karen J is amazing in the kids club daycare room!

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★ 5

I love CT Fitness and the new equipment! Guido is very respectful and helpful if you need something, love to see it!

Source: Google

★ 5

The gym is decent itself. They’re taking lots of efforts to replace all the old equipment and I’m seeing the changes they promised. The front desk worker grace is super friendly and helped out all my buddies to get signed up. Definitely recommend going here

Source: Google

★ 5

Friendly people that are willing to help you, staffs are also great even the manager is the coolest person in the gym as well, they have plenty of equipment for you to workout. Andrew Seanz is a type a guy you like to help you with equipments and he helped me understand and how to use the equipments nice guy.

Source: Google

★ 5

I have gone on a few times with questions and Andrew Saenz was very helpful and answered all of my questions. He has shown me the facility and equipment. I was very impressed of his knowledge.

Source: Google

★ 5

Best gym to go to for a late night lift and I love the sauna. Really has everything you need to be successful in the gym and have a fun time doing it. The first time I went there, Grace was a great help in showing me around and I got a membership as a result and have been going there for over a year now!

Source: Google

★ 4

Great gym, good atmosphere, Megan at the desk was very helpful

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★ 5

The best gym ever. Megan is the best employee, the kindest ever

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★ 5

great gym!! great selection of workout classes and LOVE that they have a women's workout room!! Megan at the desk is very helpful too!

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★ 5

Best Place to Workout in Tri-State area! New equipment, friendly staff, & not to mention they are EXPANDING 💪🏾💪🏾

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★ 5

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★ 1

Wonder why they won’t tell you pricing over the phone?
Cause it’s $70 a month for a failing gym lol

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★ 5

This gym has character. Local family owned and operated. Clean non judgmental environment, with world class customer service. Rare equipment you can’t find at other gyms. New state of the are equipment. Thank you , Grace and to whole team at Charles Town Fitness for a new happy member.

Source: Google

★ 5

Source: Google

★ 5

They have a good selection of equipment, friendly staff and affordable prices. They actually maintain their equipment and regularly buy new equipment or otherwise upgrade the space. It's really turned around under the new management since it stopped being a Gold's Gym. I've lost over 20lbs going here since March and I've reduced my average mile pace on my 30 minute runs from 20 minutes a mile down to 10 minutes a mile.

Source: Google

★ 5

AC has not worked in three years, water fountain has been broken for 5 months. Good gym, nice people to work out with, but, extremely bad management though.

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★ 5

This is the best and most professional gym in the area! Thank you guys for everything!

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★ 5

Fantastic gym
Really friendly and helpful staff
Tons of great equipment

Source: Google

★ 1

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★ 5

Charles Town fitness has all the equipment and more for novice to serious body builders. Everyone there has good energy. There are also group classes, a full sized basketball court and more.

More importantly, the GM Johnny at Charles Town fitness provided solid customer service to me and my friends when we were looking for a gym to join. He kept the sign up process simple and made us feel welcomed.

Susan at the front desk also makes a huge difference. She makes everone feel at home there. This gym would not be the same without these 2 people. Definitely a game changer.

Jay

Source: Google

★ 5

Staff is nice and they have a wide selection of equipment. Most of the time it isn't terribly busy and can get a lot done in time.

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★ 5

Friendly staff and atmosphere

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★ 5

this is a friendly, fun place to work out

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★ 5

Love this gym! Best in Charles Town!

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★ 5

The Charles Town Fitness is a great gym! It’s a good-sized gym and has a lot of good equipment you can use. I’ve tried the different gyms in the area, and I do enjoy this facility the most. If ever interested, definitely try to get in contact with Johnny Link. He’s a great guy and will go over memberships with you in great detail.

Source: Google

★ 1

Dont let the pictures fool you. Be thorough if your looking for a membership.

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★ 1

Hello, I’ve been a member of Charles Town Fitness/ Golds Gym for a long time. I become more and more discouraged every time I go in that place. I walk in to a very cold building, one which does not put any heat or AC in the basketball court. (Which is why the floor is jacked) A huge majority of the equipment has an ‘out of order’ sign on it. I was told they gave up the franchise name so they could use that money to better the gym. It has only gotten worse. Seriously considering another gym.

Source: Google

★ 5

Great experience with this establishment. The new ownership is constantly making strides to improve the facility. I've witnessed the addition of new equipment as well as renovations and rebranding. Price is affordable and staff is friendly.

Source: Google

★ 1

I can get past the constant broken equipment, often out of towels, treadmills just stopping in the middle of a run. However, lately there have been no working water fountains. This is probably the worst I've ever seen this gym and I've been going here for 7 years.

Source: Google

★ 5

Good gym. Friendly staff. Open to 11. Basically all I need. People seem to love the 35 lb dumbbells here but I find them eventually

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★ 5

I am a local Flowartist/ fire performer and desperately needed a warm space to practice and this gym accomodates me with all my needs! The staff is beyond friendly and helpful! They have amazing equipment in great condition and mirrors lining the walls. They also have a women's zone which is perfect for those who are building confidence! I came with the intent to only use the flow space but have actually gotten to love all the equipment as well!

Source: Google

★ 1

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★ 1

Zero stars..... Enough said!

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★ 5

Excellent gym! Absolutely has everything you need! Will be my go to gym when in town! :)

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★ 5

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★ 5

Love this gym! very spacious, great equipment, very nice people and good price!

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★ 5

Gym employees top tier and so is the gym!

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★ 5

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★ 5

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★ 1

Honestly, the gym isn't even worth the low price anymore. Broken equipment has always been an issue. Personally, I don't care about cleanliness I just wanna lift. Gonna be heading to TPF myself here toward the end of the month, I think. Like half the previous members, lol.

Smaller dumbbells are super outdated (been a member there for about 10 years, and haven't seen much change), rubber ripped off them, so a 15lb is actually more like 13.6lb or something.

But nowadays, even the water fountains are broken. Let alone the fact that they were always inadequate to begin with. Feels like they've completely given up on the gym period.

Bathroom scale doesn't work properly, toilets are routinely broken. Staff members are doing what they can, but this is 100% an upper management/franchisee issue. And anytime I've brought any of these issues up to them, they'd give me the run-around and stall it as if they were actually working on getting things taken care of.

Over all, you can just TELL that they're trying to milk as much money out of the place without putting money back in, before everyone runs off and it inevitably collapses on itself.

Source: Google

★ 5

Very good Jim

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★ 1

Place is a scam. Forget the fact that the gym is falling apart and a lot of the weights are missing damaged. I caught them fraudulently taking money from my credit card months after I cancelled my account.

I thought this was a mistake so I emailed the owner. Rather than taking responsibility he just blamed it on too many emails and how I'm just one person so how should i expect good customer service when he has 1000s of emails to read. Not my fault you can't run your own business buddy.

Imagine my shock when he was rude and condescending and insulted me for calling him out on this shady practice. I was able to get some of my money refunded but not the full amount.

Was also told when I first started my membership about all the new features the gym was about to add. After 2 years none of these features ever materialized which is one reason I cancelled my membership.

Source: Google

★ 4

Really good gym, good equipment and very spacious. The staff is super friendly and helpful; kudos to Johnny! I also took several sessions with Jay, who was always very patient and professional; he managed to get me engaged with something that has always been boring to me. Cleanness of bathrooms is something that could improve.

Source: Google

★ 1

NOW there's no WIFI- no real explanation either other than we dont provide it anymore -final straw

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★ 5

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★ 1

The audacity this gym has to charge $70/month, or $15 for a day pass! I have see better gyms In homeless encampments under a bridge. All the weights are miss matched or broken. The cardio equipment feels like it’s going to break while your on it. Cable machines have been removed and now the lowest starting weight is 20lbs. Make the drive to LA fitness over here.

Source: Google

★ 1

Smells like a dirty locker room. Need to upgrade some machines.

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★ 5

So happy with new squat bar. I have limited mobility in my shoulder but with new bar I can do barbell squats again. Thank you.

Source: Google

★ 1

Very disappointed in this gym. I ‘be joined this place three years ago, when it was Gold’ gym. Management and staff were great. Now ,they don’t take care of their paying members anymore. Months ago a staff member made a mistake, made us pay more than we should have. Not only they won’t fix the problem but actually asked me to bring a friend. After this, I will never recommend this place to any of my friends. It’s dirty, and machines are often out of service. Take care of your members if you want more business and train your staff so they don’t make mistakes.

Source: Google

★ 1

Horrendously overpriced for what you get. $75 for a no contract one month membership and $45 for a week and $15 a day. Not to mention you have to hunt for a spray bottle to wipe down the equipment half the time. The equipment is also very old and locker room facilities are almost never cleaned can't say I recommend.

Source: Google

★ 5

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★ 2

75% of TVs on Fox propaganda, machines broken for weeks, sometimes have towels at front desk, soap and paper towels in mens locker room is a toss up, water bottle fountain rarely works correctly. Basically if you want a gym with a lot of flaws this is it

Source: Google

★ 5

Great environment to work out in!!! Very friendly staff!!!

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★ 5

Nice gym. Clean and roomy. Even when its busy it doesn't seem cramped.

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★ 2

This gym is cheap which is nice however it’s never clean and the equipment is old.

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★ 4

Update: Since the gym has come out from under the Golds Gym brand, there are steady improvements, new equipment and the gym seems much cleaner. Definitely better than before.

Old review: I like old school gyms that are not shiny and pristine, but what I don't like is how often equipment is broken and how long it stays broken for. As an example, this gym used to have a "trap bar" that broke and never got replaced. There's always at least one broken cable machine here. There is also a lot of teenagers that workout here and most of them haven't been taught gym etiquette. I usually work out here late and will say that they are pretty thorough with their cleaning, but whoever they use to repair the machines and re-line the padding on the machines does a pretty poor job, either that, or they pay as minimal as possible and they are getting what they pay for. With this being the last Gold's Gym in WV, my concern is that it isn't going to be that for long. Lastly, this used to be a 24/hour gym before Covid. They have not yet returned to being a 24/hour operation and I believe that goes hand in hand with the equipment quality. Someone is being cheap.

Source: Google