★ 5

Source: Google

★ 3

Source: Google

★ 1

Pro Performance has been charging my card every month even after I cancelled an entire year ago. They use student employees to avoid any burden of financial or legal responsibility while continuing to charge you. I have emailed Rick in their accounting department several times and would like to be refunded for these unauthorized transactions.

The student employees will lie to you and tell you that there is no auto-pay and you have to come in and physically pay each month, if you choose to do the month to month plan.
- This is completely false. You will be auto-billed.

The student employees have signed me up for multiple contracts to the point where I was getting triple charged for their services a year ago. I figured it would be resolved back then but clearly not.

I don't even remember the last time I have been at this gym it has been so long and they know that. They can check your last visit time.

To me this place is deliberately stealing money from customers under the guise of technical errors, student employee errors, etc. as an attempt to appear legitimate.

This review will remain up until I receive a refund.

Source: Google

★ 4

Honestly love this gym so much! It has great equipment, nice people and the bathrooms are super clean, I think the only annoying thing is the heat, sometimes it can be in the 80's there. Besides that, amazing

Source: Google

★ 1

After being a loyal member of Pro Performance in Morgantown for over 15 years, I’m extremely disappointed with how far this gym has declined. I began my fitness journey here and had the pleasure of working with some excellent trainers over the years—Steve, Brad, John, Jason, Kyla, Parker, Emily, Dan, Brendan, just to name a few. Their professionalism and dedication were the bright spots in an otherwise deteriorating experience.

Unfortunately, the facility itself has gone downhill fast. Machines have been broken for years without repair. Rather than investing in new equipment, they just swap old machines between locations, often behind the scenes and seemingly for the convenience of certain staff. The Wi-Fi is unreliable, the sound system never works, and the security system—an essential feature for any 24-hour gym—is rarely functioning properly.

Cleanliness is another major concern. There’s no sign that anyone cleans the gym regularly. The front desk staff show up, turn on the fans, and then just sit at the desk doing who knows what—certainly not anything related to maintaining the facility.

To make matters worse, I attempted multiple times to reach out to management via email to express my concerns and give them the opportunity to address the issues. I received no response whatsoever. After 15+ years and thousands of dollars invested, I’ve finally decided to take my business elsewhere.

Source: Google

★ 1

If you want to pass out and have a heat stroke this gym is for you. The past 3 weeks it has been in the 80°s INSIDE THE GYM. They refuse to touch the thermostat and dont seem to any time soon

Source: Google

★ 5

Source: Google

★ 1

Equipment has been broken for several months. Questionable if there are more out of order signs vs working machines. The machines need to upholstered . Out of order signs are up for month. Water filter is broken. Bathrooms are never clean. Appears owner is very cheap as they never replace broken bands. There is a sign saying not to throw away broken bands as well. Heat / cooling is always minimum based on what is cheaper. They need to put more money at this gym but wait till the last minute to fix things. Would be embarrassed if my name was affiliated with any type of pro performance management.

Source: Google

★ 1

Several machines are always broken and the heat will often not be on during the winter. Often times, there is only 1-2 working treadmills out of the 6. Bathrooms are not clean and the water filter is now broken so make sure to bring a big water bottle.

Source: Google

★ 1

Only 2 out 6 working treadmills (been like that for a while ) and finally get myself to start working out in the AM and of course the existence of heat is a dream.

Thermostat set to 71 and it’s 52. This is a gym, DO SOMETHING!

Source: Google

★ 3

Pro has a nice range of equipment, but many machines need reupholstered. The bathrooms and showers are rarely cleaned

Source: Google

★ 5

Source: Google

★ 5

Great gym to reach your fitness goals. John listens and creates unique, to me, programming that is results driven. He will adapt the programming to my needs for an overall fitness balance. I always leave the gym feeling one step closer to my goals.

Source: Google

★ 1

This gym is one of the worst gyms in all of Morgantown. They constantly have machines broke. Cable machine has been broke for 3 months along with the leg extension and stair master. When stuff does get fixed (rarely) it breaks the very next week. To go along with that, one of the trainers seem to have a tremendous starring problem. I can’t even do a workout without being looked at and scowled at every time I go in there. He talks about people to his clients and his behavior is completely inappropriate. Maybe open up your own gym if you are so invested and disgusted by everyone’s form, grunting, and overall existence in a gym they pay to go to.

Source: Google

★ 1

This gym is an after thought. There are a bunch of broken machines with signs on them saying they're broken. You know, those machines can be replaced if they're beyond repair. One of the cable machines has been broken on again off again for the better part of a year now, the stair master was out of commission for months, and now the leg extension has a sign on it and will likely never been fully fixed.

The gym is filthy and full of broken equipment, and it is obvious that no one cares.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Grandson does Jiu Jitus training here, staff friendly and courteous.

Source: Google

★ 5

Nice indoor space for sporting events and training facility.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Have tried out a few different gyms since moving to Morgantown and I love this one! Great environment, friendly staff, and they have all the equipment you need.

Source: Google

★ 5

Best gym in town for the money

Source: Google

★ 4

I wish they open 24/7

Source: Google

★ 5

Source: Google

★ 5

Nice place, quite, always clean and very friendly staff.

Source: Google

★ 5

I'm a huge fan of this gym because of the phenomenal workout classes. The classes are included in the price of the membership. There is a good variety of classes - cycle, HIIT, bootcamp, total body... The instructors are friendly and will make you feel comfortable on your first class. They also give alternative moves to exercises if you say that you have an issue with some body part. I love that the age range of people in the classes is really large, so you don't have to worry that you're taking a class with everyone much older or younger than you. The app to sign up for the classes is really easy to use. I'm a big fan!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Not crowded, clean. Some equipment needs upgraded

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Second home

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Great gym and the instructors have been awesome

Source: Google

★ 5

Great glasses and great people

Source: Google

★ 5

Source: Google

★ 4

A lot of fun watching the soccer with protective balls.

Source: Google