★ 5

Great location - helpful staff

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★ 5

This place is pretty good. The staff was nice. It’s open all the time and they have all the equipment I need

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★ 5

I’m very satisfied with Anytime. I’ve been a member for years now and love it.

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★ 1

I would like to preface this with: I rarely write negative reviews. You might be able to notice by the gym's reply that I previously rated Anytime as 5 stars, they give you a discount if you do so when you first sign up. A little shady imo, but I did it because who doesn't love a discount.

The club itself is fine. Nothing particularly special but a good gym. But if you have any problems during your membership, it is an absolute nightmare.

Apologies in advance, this is gonna be a long one.

Unfortunately, about halfway into my 12 month contract, I developed severe health problems where I physically could not exercise. I called the club and they said I could do a medical freeze (so no payments during the freeze, and just prolonging the end of my membership). But for all membership and billing things, you have to deal with a third party management system. Called them, they promised a nine month freeze with a doctor's note. Sent them everything, then they said I could only get a three month freeze. Okay, whatever. They didn't even make it three months before beginning to charge me again. Tried to appeal, got denied. Okay, whatever.

During this time, I still could not use the gym due to the ongoing health issues. But I signed a contract, so I paid. After the end of my contract, I noticed I was still getting charged. Apparently after your 12 months are up, they auto renew you anyways. I guess that was in the documents I signed when I started, which was not mentioned during signing but that's on me for not closely reading all of it. Kind of an upsetting business practice that I do think should have been pointed out, but I get it. Called the club and they said I would again have to contact the third party, but then my membership would be terminated immediately.

You can guess where this is going. Contacted the third party, and they said that my request would be considered a thirty day notice for cancellation and my membership will be cancelled a month from now. Apparently that was also somewhere in the fine print, but the club had told me otherwise. Tried to appeal on those grounds, denied again. Still can't use the gym due to my health problems, so I may just be paying Anytime forever.

Some of those issues are on me for not fully reading the fine print, but a lot of it was also due to conflicting communication and going back on what they said they would do. And if I'm paying for a membership, I want to deal with the club itself, not some third party from who knows where.

Sorry for the ramble, but if I had known any of this to begin with, I would have never signed up.

Source: Google

★ 5

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★ 1

DO NOT BUY A MEMBERSHIP HERE!

Not only is this gym tiny, male dominated, and have limited equipment, they also will double your membership costs and make it impossible for you to cancel your membership. They will tell you to call different numbers who will tell you to fill out different forms all to be told that it’s virtually impossible. This is all a scam for you to continue to pay for a membership. I beg you DONT USE THIS GYM! If your looking for a gym that is way better and ends up being more affordable, use the Princeton Club or Harbor.

Source: Google

★ 1

This gym makes it very difficult to cancel your membership. Customer service is awful. If you try to cancel in person, they won't let you. If you call customer service, plan to be on hold for 30 minutes. They will tell you to send an email. If you send an email, plan to wait several days for a response. It's insane. And frankly, a scam (and possibly illegal).

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★ 4

Awesome place to be! Everyone is so welcoming and love the atmosphere!

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★ 5

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★ 5

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★ 5

Great gym, lots of good equipment for the size.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great customer service

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★ 5

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★ 5

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★ 5

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★ 5

Was an easy sign up, very friendly and informative. Excites to start my journey

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love the look of the place!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Buena atención bonitas instalaciones todo muy bueno

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★ 5

Very attentive and excellent service, I recommend it 100%

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★ 5

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★ 5

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★ 4

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★ 5

Super helpful staff! Wonderful to work with and a great experience!

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★ 5

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★ 5

Has everything you need!

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★ 4

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★ 5

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★ 5

Clean gym and friendly staff!

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★ 5

Great location and amazing equipment.

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★ 5

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★ 5

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★ 5

I love dancing on the treadmill with tunes in my ears and weights in my hands.

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★ 5

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★ 5

Great service, very friendly staff! Helped get us the best deal!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Super kind workers

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★ 5

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★ 5

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★ 5

Mxkenzie was the best

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★ 5

Great tour! Signing up now!

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★ 5

Very clean gym, good location with friendly staff.

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★ 5

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★ 5

Friendly staff, great space!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Cute location, nice equipment. The staff is so sweet!

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★ 5

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★ 5

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★ 5

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★ 5

Very kind staff and great and welcoming atmosphere

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★ 5

Convenient location

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★ 5

Attentive & personable. Clean environment & equipment. 24 hour access!!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great location

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Anytime is always a great option, never packed, good rate, nothing to complain about

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★ 5

Epic customer service, friendly & informative staff, would recommend 100%, tysm. :)

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★ 5

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★ 1

I cannot overestimate how much of a scam their pricing structure is. Should have known that going in, but alas. I was told I was signing for a short term set of classes, and when months went by and I continued to incur charges, I had to fight to get out of a contract that was never sent to me and was absolutely straight up not what I agreed to sign. I was told by the person who finally dissolved it that the guy who got me into that mess is no longer with the gym. Now, I’ve been waiting for my regular membership to finally lapse after a year, and apparently I missed the section of the contract where they just continue to charge you after the year is up. Would not recommend.

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★ 5

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★ 5

Great location and staff!

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★ 5

Great location!

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★ 5

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★ 5

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★ 5

Connor did a great job walking me through how to sign up for a membership! Super helpful!

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★ 5

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★ 5

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★ 5

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★ 5

Nice place and very great the staff are nice and kind

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★ 5

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★ 5

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★ 5

Excellent staff, makes you feel welcome and goes at a safe pace that fits you!

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★ 5

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★ 5

Connor was very helpful and kind. He did an excellent job showing me around and explaining the training schedules. The place is in a convenient and relatively quiet spot. I look forward to working out here.

Source: Google

★ 1

DO NOT SIGN A MEMBERSHIP HERE!!!

I never write bad reviews but here I somehow am… Long story short, they have terrible, zero existent customer service and they changed their contract agreements after I signed, making me pay more for things we’d already agreed to. I’ve called multiple days on a row, left two voicemails asking to have my calls returned because no one answers the phone, and just been ignored. So here I am writing a bad review for lack of a better option.

First of all this Atwood location makes you give them a five star review to sign up for a membership and get a discounted start up fee. They literally had me sit in their office and post a five star review before I’d even used their gym or signed up. That’s the first red flag. So this is an updated/edited review from that first required five star review.

I cancelled my gym membership with another company because Anytime Fitness offered a convenient location for me and free tanning, so no need to pay for that at a salon. I’ve had the gym membership about 2-3 months, and recently decided I’d like to get a base tan before my trip to Hawaii so I don’t fry to a crisp in the sun. Since Atwood location doesn’t have a tanning machine, they said at contract signing that I can use other locations for tanning. So I went to the Cottage Grove Road location and spoke to the manager there, who said I could use theirs. I tanned one day, and then when I came back a day or two later to tan around 10pm, there was suddenly a sign posted on the door saying that tanning will be charged to the card on file associated with the key fob at a rate of $5 per session?! PER SESSION after I’d already signed a contract saying tanning is included?!!! Such bad business. The sign is small and I didn’t even notice it until after I’d tanned. Now when I try to call to address this DURING THEIR STAFFED HOURS, Atwood location never answers or returns calls. Terrible customer service. It’s like once they have you locked in to their two year contract, they don’t care about their word or their customers. Shame on them and also the Cottage Grove location. None of this makes sense and the manager there didn’t even mention how they were planning to start charging for tanning even though she knew I was at that location specifically for that. Morals out the door to make $5 SMH

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★ 5

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★ 5

great place, clean, workers do a great job!!

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★ 5

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★ 5

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★ 5

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★ 5

Excelente atención, se trataron de comunicar con nosotros, y todo muy bien ☺️

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★ 5

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★ 5

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★ 5

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★ 5

Small , clean and friendly

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★ 5

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★ 5

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★ 5

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★ 5

Very neat place and service

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★ 5

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★ 5

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★ 5

Nice facility and impressive technology.

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★ 5

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★ 5

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★ 5

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★ 5

Great customer service. Gym and the atmosphere are amazing

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★ 5

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★ 5

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★ 5

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★ 5

Clean facility...friendly staff--McKenzie is great!!

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★ 5

The enrollment was a breeze!

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★ 5

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★ 5

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★ 5

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★ 5

Great experience

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★ 5

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★ 5

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★ 5

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★ 5

Mackenzie was very friendly and helpful setting up the membership.

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★ 5

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★ 5

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★ 5

Really positive environment!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Tiny gym and purposefully confusing pricing. I would go elsewhere even if anytime were cheaper

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★ 4

I'm kind of addicted to the regular fitness classes but the size and setup of the gym has its limitations.

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★ 5

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★ 4

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★ 5

Conner was super helpful in getting me enrolled, and the gym seems beautifully maintained! Can't wait to come here more often!

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★ 5

The staff was very polite and knowledgeable. The facility was clean and well lit

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★ 5

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★ 2

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★ 5

Clean gym. People who work there are super nice and chill

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★ 5

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★ 5

Staff was very nice and easy to talk to, answered all of my questions and the gym is a great environment.

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★ 5

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★ 5

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★ 5

I was a member in the past. I had a great experience then, and I'm having a better experience now.
I can go into any anytime fitness with my fob get my power lifting in and then I can leave. I can even take a shower there.

Source: Google

★ 5

The facility is great. I had a billing issue that was really frustrating, but they worked with me to fix it and in the end I was just overreacting.

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★ 5

Yesterday, I visited Anytime Fitness on Atwood Ave. My trainer, Jordan Duwe, turned out to be one of the most accomplished and knowledgeable trainers I've worked with. Stating in clear, detailed language, imbued with a proper dose of encouragement; Jordan guided me through the often complex steps of various exercises. What's more, he provided me with a game plan tailored to my particular fitness needs and goals through information gained through an extensive intake interview which disclosed info about my health and goals. All in all, I came away impressed. Jordan is knowledgeable and offers helpful advice. His encouragement is genuine and builds confidence. For those intent on more fit and healthy, I recommend you pop down to Anytime Fitness on Atwood Ave and ask for Jordon Duwe.
Thanks.

Source: Google

★ 5

Anytime Fitness (Atwood location in Madison, WI) is amazing. All staff is friendly & encouraging. The gym is clean & has plenty of equipment. A shout out to Jordan & Alora, personal trainers, who have helped me reach my fitness goals😊

Source: Google

★ 5

The coaching at Anytime Fitness Atwood is excellent! As you learn new exercises and revisit old ones, your form/technique is consistently tweaked to maximize fitness and minimize injury. The workout routines vary, so you are always learning new exercises to improve your strength, balance, and endurance. I was hesitant to add small group training to my membership but am so thankful that I did!

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★ 5

Outstanding experience in small-group training with Baily and Bella. Well equipped, clean, convenient gym with knowledgeable, caring, and professional staff. Absolute highest recommendation!

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★ 5

This is a no-nonsense gym with knowledgeable staff and a friendly atmosphere. I appreciate how willing they are to accommodate my needs.

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★ 5

Staff is friendly and encouraging and space is very clean

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★ 5

I recently joined Anytime Fitness Atwood and I must say, I am thoroughly impressed with the level of support and encouragement I've received from the trainers there, specifically Alora and Jordan. They have been instrumental in helping me reach my fitness goals.

Alora's attention to detail and personalized training plan have helped me focus on areas of my body that I wanted to improve. Her knowledge of different exercises and techniques has been invaluable, and I can already see a significant improvement in my overall fitness level.

Jordan has been equally supportive, providing me with constant motivation and challenging me to push my limits. He is always willing to answer any questions I have and provides helpful tips on how to improve my workouts.

Overall, I am extremely grateful for the expertise and encouragement that Alora and Jordan have provided me during my fitness journey. Their dedication to helping me achieve my goals has truly made a difference, and I would highly recommend Anytime Fitness Atwood to anyone looking to improve their fitness level.

Source: Google

★ 5

Great gym and better atmosphere.

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★ 5

Staff is excellent! Really helpful and definitely here to support my goals!

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★ 5

The staff are incredibly knowledgeable and friendly.
The facility has always been very clean.
I have worked out at 5am and 10pm and so far the experience has always been positive.

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★ 5

Love the layout, has everything I need. Staff is very friendly and it’s always clean.

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★ 5

Decent size. Decent amount of squat racks. Clean bathrooms!

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★ 5

Love this gym! The staff, equipment, atmosphere are all great. It is a great benefit to be able to use different locations if needed.

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★ 5

Good staff & parking!

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★ 5

Signed up for a 3 month membership and Alora was very pleasant and helpful. She's definitely a tremendous asset to the company. Overall - I'd recommend. Easy parking as well in the back.

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★ 5

Very cleanly and organized!

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★ 5

I have had excellent experiences at the AnyTime Fitness on Atwood Avenue. The Small Group classes have been led very well with qualified and friendly coaches. The coaches have been helpful in putting together some excellent exercises and have been effective at demonstrating the exercises and in gauging the level of exercises base on one's condition and abilities. I have always been treated well by the staff. It is a friendly and accepting environment.

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★ 5

Super happy with my experience here. Normally hate gyms, but I signed up for small group/team training and the personalized workouts were just what I needed to start getting active again after too much time on the couch! Supportive, caring staff and friendly members make for a welcoming environment, and it never smells like a gym! :P

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★ 5

I've been a member at several other gyms and I enjoy the atmosphere, layout, equipment availability, and friendliness of the staff here.

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★ 5

Has a nice set of equipment for free weights. Good variety of benches for incline, flat, and decline. All squat racks can be adjusted for shoulder press, bench, or deadlifts.

It's always clean and in the mornings it's not too busy.

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★ 5

The staff makes the place. I was on the fence about joining anything but needed to get moving again & wasn't sure doing what. Location, location helped me make that decision & what a great surprise to have such a knowledgeable, friendly, staff to welcome me in & get me motivated. The real help was w/ classes to reacquaint me with a gym & get me moving right away with supportive help. The vibe of the place feels good with like minds doing the same thing. Low key. Has everything you need.

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★ 4

Even though I had the unfortunate hap of needing the cancel my membership of the management team here is wonderful and they will work with you on anything and everything that you need.

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★ 5

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★ 3

Went there for a supposedly free 6 week plan I saw on Facebook but ended up that it was going to cost me either $499 with 2 year membership contract or $599 without. Then I was told there's a way to earn the money back by either losing 7% body fat or 20lbs in the 6 weeks. I am very tiny already so I knew this wasn't feasible and left. Very disappointed, please be honest next time.

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★ 4

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★ 1

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★ 5

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★ 5

Clean, great staff, good equipment options, nice gym overall

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