★ 1

The head trainer lied to me about the terms of the contract I signed, which I didn’t learn until I tried to cancel because I was moving across the state. Then all of a sudden the “no questions asked cancellation when moving 50 miles away from this location” became “actually you have to move 20 miles away from ANY Anytime Fitness location” I even sent them a screenshot that plainly said “free cancellation if moving 50 miles away from this location” and they STILL refused to allow me to cancel without paying the extortionate fee. Avoid this and ALL other locations - they hate you and just want your money.

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★ 5

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★ 5

Gym is really nice and clean, contains all the basic machines I would use. Staff is super friendly.

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★ 5

Friendly and convenient gym

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★ 5

They’re great!

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★ 5

Great customer service and very friendly environment! :)

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★ 5

It’s a nice gym and it has everything you need to !!

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★ 5

Friendly staff!

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★ 5

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★ 5

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★ 5

Awesome and convenient!

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★ 5

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★ 5

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★ 5

Everyone is so nice here and welcoming!

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★ 5

Great and helpful staff with great gym amenities!

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★ 5

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★ 5

Very informative staff and clean facilities!

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★ 5

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★ 5

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★ 5

Rebekah gave a very informative and to-the-point tour. I'm in!

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★ 5

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★ 5

I am looking forward to getting back into the gym and losing some weight! Anytime fitness is the way to go!

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★ 5

Very friendly staff and a clean space

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★ 5

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★ 5

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★ 5

Since joining my athleticism has improved immensely and I have been able to meet my health and nutrition goals. I have especially benefited from and would highly recommend the coaching and fitness training.

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★ 5

Rebekah is awesome as a coach and guide and the Anytime Fitness facility looks great! Can’t wait to get sweating.

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★ 5

Very nice coaches, they gave and amazing tour!

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★ 5

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★ 5

I have been to many Anytimes around the country and this is my favorite. Great machines, friendly staff, clean and welcoming!

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★ 5

Everyone was super friendly and the introduction to the gym layout was very straightforward!

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★ 5

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★ 5

I like the convenience

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★ 5

Very helpful and friendly staff! The monthly option is nice for someone wanting to make a fitness change but with variable schedule.

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★ 5

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★ 5

Great customer, service. Would recommend to anyone! Clean facility with everything I need.

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★ 5

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★ 5

I love this gym!

- Power racks!
- OLYMPIC PLATFORM! With the bar lifter!!You can drop deadlifts here!!!!!!
- Serviceable showers.
- Nice staff.

10/10; would gym here again!

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★ 5

Staff is very friendly and helpful

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★ 5

Staff is super friendly and helpful, great facilities.

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★ 5

Great service from the team. And the gym is so complete. Rebecca is so friendly and really good at her job!

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★ 4

Clean, simple neighborhood gym

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★ 5

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★ 5

Super convenient and affordable. Has everything you need to get fit!

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★ 5

Neat, clean, accessible and up-to-date. Easy, without the usual high pressure sales. Will be a great place to work out.

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★ 5

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★ 4

24/7, friendly staff, not too crowded

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★ 1

Predatory contract practices. They will keep charging you after your membership expires and even with doctor notes will jump through hoops to make you stay in their contract. Stay away from this business. They are crooks

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★ 4

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★ 5

signing up today with most fees waved & monthly at a discount! Highly suggest : )

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★ 5

Rebekah got me in right away and signed up, happy with my experience

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★ 5

Clean, friendly, and a consistent community. I've been to multiple anytime fitness facilities around the country and world, and this is one of the best. The trainers are willing to listen and help in any way they can, even if that's just a little positive comment after seeing a good lift! I've been coming here for years, and I plan to continue coming here for the foreseeable future!

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★ 5

I came in on a lark and got a fantastic tour. The facilities and staff make me very excited to join here. They have a fantastic deal right now so get to your nearest location and take the tour 😀

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★ 5

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★ 5

Perfect neighborhood gym, it has all the basic equipment you could want. Very friendly staff as well

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Good for a compact gym. Clean, all the machines you'd expect, and a good variety of weights

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★ 5

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★ 5

I really do wish they had a month to month scheme and not the same predatory contract practices as other commercial gyms

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★ 5

It was a great tour with a great environment.

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★ 5

Good gym.

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★ 5

Staff was friendly, facilities are clean. Looks like a good place to work out.

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★ 5

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★ 5

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★ 5

Super friendly, helpful, and inviting! I loved the environment as soon as I walked in. The gym is super clean and the equipment looks great!

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★ 5

The facility is very nice and clean and the staff is extremely helpful!

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★ 5

State of the art facilities and amazing training staff in the facility! Really motivating to come here and workout!

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★ 5

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★ 5

Friendly staff, and a clean facility

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★ 5

Great tour from Rebecca!

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★ 5

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★ 5

Newly redone gym, great equipment and great location

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★ 5

Coach will was very helpfull made my whole experiance very easy and i really likedbtbe gym enviroment.

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★ 5

It's a really nice facility

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★ 5

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★ 5

Clean and great staff

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★ 5

Great facility. Large and clean! 10/10!!

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★ 5

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★ 5

Clean facility and friendly staff

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★ 5

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★ 4

Looks nice

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★ 5

Great location with attentive staff. Facilities are clean and laid out well.

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★ 5

I have recently joined Anytime Fitness on Midvale Avenue . It is a great fitness center with top notch equipment. The staff is knowledgeable and friendly. I would also say it is very clean. I highly recommend it.

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★ 5

Very easy and nice experience.

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★ 5

Clean facility, friendly staff, good first impression

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★ 5

i really like the size of the gym and the fact that they have squat racks and not only smith machines

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★ 4

Good but expensive

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★ 5

The gym is clean and has everything you need for a good workout. Staff is beautiful and extremely friendly.

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★ 5

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★ 5

The new facilities are awesome and the staff is approachable. All machines are is new and location access is easy

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★ 5

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★ 5

The facility looks organized and clean, and the staff are super friendly!

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★ 5

They were super helpful and nice getting me set up to join!

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★ 4

Friendly service was provided by staff as well as several chances to utilize facilities and equipment (heavy snow prevented the first trial). The try out period was consistent with clean facilities and equipment in quality condition. Some higher end equipment found at more specialized gyms was not available, but if you live in the neighborhood, you can't beat the convenience. There are no complaints regarding contract details yet since I just signed up, but you should always read the details and ask questions because exiting contracts are difficult, and minimal flexibility is offered.

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★ 5

Wow I can’t get over this place

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★ 5

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★ 5

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★ 4

Tried a week at anytime fitness. Clean space and has most of the equipment I need for my
Trianing.

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★ 5

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★ 5

Emily was very helpful in getting me comfortable and started on a fitness plan

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★ 5

Great gym. Very helpful trainers and coaches.

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★ 4

Staff was helpful and informative. Gave me a thorough tour and walked me through all my options. Answered questions when I asked.

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★ 5

Sign-up was easy, and the gym looks great! My fitness assessment was good for establishing a baseline and talking through some of my goals, and now I've been through a couple of the small group training sessions. I'm really enjoying those - it's nice to be engaging with my body again, after an activity hiatus during the pandemic. All of the coaches have been great; super friendly and kind.

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★ 5

Hannah is exceptional!!!!

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★ 5

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★ 5

Well spoken explanation of all the plans and options, listened to my needs, membership setup was easy

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★ 5

Great experience, very friendly, and high level customer service. Highly recommend.

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★ 5

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★ 5

Chill place to work out. The staff does a great job of keeping the facility clean. Thank you :)

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★ 5

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★ 5

I highly recommend this gym. The facilities are always clean and the variety of machines and strength conditioning equipment make it perfect for any workout. I’ve had excellent interactions with staff, especially Hannah Trush, the Club Manager. She helped me renew my membership when my health insurance benefits no longer covered my membership. She was ahead of the ball in contacting members who were affected and got us a nice discount & made the transition process easy! Excellent customer service, you can tell that the staff really cares about their members.

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★ 5

Had a great encounter with Hannah.

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★ 5

Meet with Hannah! Super personable and showed me around and how I can meet my goals.

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★ 5

Nice staff

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★ 5

Great gym, has everything you will need for a great workout. Would definitely recommend to anyone looking to stay healthy.

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★ 5

Positive, dedicated and helpful staff! Extremely well kept facility. Equipment variety and plenty of mirrors..... 🤣. What's there not to like?😊 I'm new to the Madison area and checked out all the Anytime fitness centers and I consider this one the best!

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★ 5

I like everything here! The trainers are the best!!!

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★ 1

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★ 4

Pretty good spot. I went here pre-pandemic and found it to be a good place to use equipment, though I never participated in any classes or other training sessions. It can get busy at times as with any shared space, but in general it’s easy to find what you need as long as you’re flexible.

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★ 1

I've been a member for a few years and I enjoyed everything until I decided to cancel my membership as the cancellation process was such a pain. I contacted the staff to cancel my membership on 10/03/23, went through the process, was told I'll be charged monthly fee once more on 10/11/23 (based on the cancellation policy) and everything else was set. However, I received a text message from the staff on 10/16/23 informing me that "due to a few changes within our club", I will have to follow up with the billing company to cancel. Well, in that case, I'll be charged monthly fee once more on 11/11/23 because my membership was not considered "canceled" before 10/11/23, plus I will also be charged an additional yearly fee. I texted the staff on 10/31/23 to look for a solution but haven't heard from him since (it's been a week). I was getting like 5 calls from Anytime Fitness solution everyday for the past week asking me to pay the extra $45+$35=$80 that "I owe" due to an issue that has absolutely nothing to do with me. I even received a letter attempting to collect a debt (wow 1st time in my lifetime). It is not like $80 means the world to me, my frustration comes from this process which makes no sense at all.

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★ 5

Hannah was super helpful and answered all of my questions about cost options!

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★ 5

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★ 5

Super well rounded introduction to the gym with friendly trainers and members!

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★ 5

Very nice environment and good tasting water. I enjoyed it.

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★ 5

Nice and wonderful community all around

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★ 5

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★ 5

Great place to come do your own exercise routine. With or without coaching it is ideal to keep yourself strong & healthy . Strongly recommend this gym

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★ 5

Great experience here! Hannah is very helpful and patient for helping me figure out the best plan for me.

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★ 5

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★ 1

My experience with you guys, you guys are changing me every 4days we have 7days in a week. I get charged twice in a week.that’s my experience with you guys.

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★ 5

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★ 5

Hannah is great

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★ 5

Good gym.

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★ 5

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★ 5

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★ 5

Clean! Friendly staff, lots of equipment, good location!

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★ 5

Very friendly, helpful staff. Julia is a great trainer and comes up with the most difficult words to guess for cool down games! 🙂

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★ 5

This Anytime Fitness location is always very clean and well-ran. The staff are genuinely interested in their members and take the time to get to know them. Great customer service!

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★ 5

Friendly staff and members

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★ 5

The gym is clean and equipment is regularly maintained. I give 5 stars because of the stellar staff. The trainer was super knowledgeable and patient and especially helped me when I was having an off day. The manager was also super on top of things and very supportive as well. Plus they're all a hoot! This is an excellent Anytime Fitness location.

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★ 1

I enjoyed taking classes here for about a year until COVID. I had just renewed my membership with intention to continue classes, when everything shut down about a month later. The gym asked us to continue paying our memberships for a few months so the staff could keep their health insurance, with the understanding that those months would be credited and tagged on to the end of the membership... but then when I cancelled my membership since i work in health care and didn't want to keep pausing it every month (plus moving to another state), i lost all of that money. Plus i was subject to their cancellation policy of posting for the last month, even though I still want going due to COVID. Ultimately i lost over $1000.

Edit: i did not receive any refunds. They waived a cancellation fee but i still needed to pay for the last month of membership and classes on top of the three credited months that i would not get back. I cancelled to avoid additional costs.

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★ 3

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★ 3

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★ 3

Lax on mask requirements. Not unusual to see people on stationary bike, treadmills, etc. wearing a mask under their nose or chins for an entire session

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★ 1

update as of November 30, 2021

I would rate anytime fitness as not a good experience. I haven't been going to this company gym for months. I paid out of the contract and found out today that they are still charging me.
I found out via email that according to them " Right now you are in contract, in order for us to get you cancelled out without a cancellation penalty, we would need a letter or email from your doctor stating that you can no longer go to the gym. If you can get that to me whenever you are able, we'll get your account taken care of. Let me know if you have any questions.
I did not respond to this email , I did call. I wonder how many other people they ask for doctor letters to cancel with them. I did not give anything to them or respond to the email, I did call them and found it was a billing issue. This should not be a place to go. there is no reason for a doctor letter to cancel and I should add this is months ago. I want nothing to do with this company.

DO NOT GO HERE

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★ 5

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★ 5

Offers both in gym and virtual training. Functional, strength, cardio. Pays attention to pandemic rules. I love this place.

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★ 5

Good.

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★ 2

The best I can say is that they have equipment that (mostly) works. Pre-pandemic, it was often crowded and loud. Frequent Crossfit-like group classes would overtake the space with loud music and yelling from trainers and participants to the point where I couldn't even hear my headphones at full volume. There's no online system available to customers to manage your own account. Everything must go through location managers and the shady ABC Financial that has all your payment info. Since the pandemic, there's been poor communication and putting the onus entirely on members to keep extending membership holds (no option for indefinite hold) in order to not be charged. I finally cancelled my membership entirely to avoid losing any more money.

Update 2/15/21: In his email replies, Jeff, the manager, failed to address my request for a refund of the February charge for a membership I haven't used in a year. I'm not interested in hearing more about whatever policies may or may not obligate him to do so.

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★ 5

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★ 1

Tried to cancel membership in midst of Covid-19. Manager said they needed 30 days notice, but with the weeks that I was charged and couldn’t access the gym due to the shutdown I far exceeded the 30 days. He said I wouldn’t be charged again, but they continued to charge me and wouldn’t refund my money. They don’t see this as stealing, but that’s exactly what it is. Very shady and unprofessional. Especially during these times. I will never go back.

I was contacted by an area manager shortly after posting this, and all of my issues were resolved in a very professional and polite manner. Thank you .

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★ 1

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★ 5

This is one of the best run gyms in the area. Very friendly staff, clean facilities, not too crowded and lots of equipment. Caters to both weightlifters and cardio lovers. The group classes are available if you want them, but they are never pushy or trying to sell you on them. I can’t say enough good things about this place and I’m really sad to leave. Lots of space to keep 6ft distancing and all the members are very courteous of each other.

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★ 5

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★ 5

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★ 5

Have been using this gym while temporarily staying in the Madison area. By far the nicest, cleanest anytime I’ve seen. Great environment, great layout, and incredible equipment with tons of variety.

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★ 5

Great gym, great people! I am not super particular about my gym space so much as the people who work there. Midvale Anytime Fitness has some awesome employees. Mikey, Ashley, Rachel, Jordan and everyone else I have worked with or seen working are caring, funny, and extremely helpful. I would recommend this gym if you not only like to have a place to workout but also a great environment to workout in! Thank you guys for kickin my butt into shape!

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★ 5

Great place to work out! Nice variety in the machines and weights. Always clean and staff is very helpful and friendly.

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★ 4

Nice staff. When staffed. I would use their gyms. Also kinda inexpensive when you measure cost ratio.

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★ 5

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★ 5

Great place to exercise.

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★ 5

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★ 5

Well-maintained facility with everything you would need for your workouts. Staff are friendly and helpful and knowledgeable!

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★ 5

Love the remodel!! The staff here is super helpful, the space is clean, and there is plenty of equipment. I love using this gym when I'm away from my home club!

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★ 5

I cannot say enough good things about this place! I love the large purple artificial turf area! Almost more than I love the staff, ALMOST. =] Great central location for when I am running shopping errands at Macy's in Hilldale (which is often). I make a point to pop into this club even though I live on the east side.

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★ 5

Great place to work out. Super friendly and helpful staff and great equipment!

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★ 5

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★ 5

I LOVE taking Team Training classes!

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★ 5

Mikey and his staff are second to none! This club is always clean and the equipment is state of the art. I highly recommend this gym to anyone.

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★ 5

Absolutely love this club! The remodel is wonderful is with the new open floor plan! I love working with the training staff multiple times per week!

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★ 5

The staff in this facility is amazing! They are incredibly kind and knowledgeable. The recent renovation has offered up more space for activities and has resparked the new feel of the club! I am very glad I have the opportunity to workout in a facility like this-keep up the great work Any Time Fitness!!!

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★ 5

Great staff, great equipment, and the cleanliness of this club is absolutely amazing :)

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★ 5

Great staff, super friendly!! They have purple turf which is great for functional training! Has everything anyone needs!

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★ 5

Awesome experience in the small group training sessions. Highly recommend

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★ 5

Since joining I've been very impressed by the staff trainers at the Midvale Anytime - they are great motivators and excellent coaches! They are always willing to help with different techniques, options for making moves harder or easier, and give helpful tips outside of the training classes.

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★ 5

Amazing and friendly staff!

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★ 5

Fantastic staff, excellent facilities and a super positive environment make this an easy 5-star for me! Used to hate going to the gym and now I’m sad to leave it!

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★ 5

The staff at Anytime Fitness- Midvale is amazing! They are so helpful and encouraging. The gym is very welcoming to new members and keeps current members wanting to come back!

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★ 4

I look forward to my workouts at Anytime Fitness. Great location, friendly staff, not too crowded, and always open.

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★ 5

Helpful, knowledgeable, friendly trainers in a well equipped facility! So sad to be moving away.

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★ 5

I have nothing but good things to say about the trainers and staff at this location. They've worked with me through injuries and are always willing to modify things to whatever your current ability level is. Its always easier to enjoy a workout when you look forward to seeing your trainers!

There are individual showers instead of a locker room, and while it can be a bit of a wait during peak hours, the privacy is awesome. The times I've found the bathroom not spotless are rare, and usually on a weekend when the gym isn't staffed.

Yeah, contracts are a pain no matter what gym you go to, but if you're willing to put in the work the unlimited training package is an absolute steal. If you have concerns just ask the staff and they will answer clearly, they want you to have a good experience. Every person on staff at Midvale genuinely cares about the members, whether they just stop in to work out on their own or are a training regular. I honestly think that joining this gym is one of the best investments I've ever made.

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★ 5

Absolutely love this gym. The staff are very knowledgable and extremely encouraging. I recommend this gym to anyone looking for a place to workout.

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★ 5

I joined this gym before it even opened because it's close to my house, but I've stayed because it offers a great community and constant opportunities to improve health and fitness. The staff know what they are doing to help you maximize workouts and avoid injury. They also have lots of modification ideas if you have an injury or chronic issue. It's also a very welcoming environment for all ages and fitness levels.

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★ 5

Trainer Jordan is very friendly. He says hi every time I walk in. He advises correct forms when he is not in the group training. If you have questions, don’t hesitate to ask him or other trainers. I truly appreciate that!

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★ 5

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★ 5

I love this gym. The staff are all incredibly friendly and they create a nice welcoming environment. The remodel has done wonders for this place and added much more room and flow. It makes for a more versatile workout space. The classes are a great way to challenge yourself and meet new people in the process. I would highly recommend this location to anyone looking for a place to workout.

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★ 5

I can’t express how amazing this gym is. The staff, the members, the equipment, and the environment. This is where I started my fitness journey and since the day that I joined, I have noticed lots of good results that have made me feel more confident in my body and overall my whole being. Anytime fitness’ staff have helped me get to the place that I have only imagined and have helped me grow even after I have reached results. The staff is also very supportive and kind to me which helps me feel safe and comfortable working out and not like I’m being judged or scrutinized. I really really recommend coming here to start your fitness journey, this gym has really helped me get into fitness and to have self confidence and to love myself!, and I cannot thank the midvale team enough for this.

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★ 5

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★ 5

Love this location and the staff are very helpful. You can tell that they genuinely care about their clients and the goals that they want to reach. They also keep the facility clean and the upgrades help add variety into your work outs. I'd highly recommend going here if you're serious about fitness and seeing improvements to your physique.

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★ 5

I love the remodel! I have a mild case of claustrophobia, so the new open layout really helps with keeping my anxiety levels low. I know it's weird, but that's just the case with me. The staff is super nice too!

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★ 5

great gym and management

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★ 5

This place is great. The staff is helpful, machines are well maintained and the facility is always kept clean. ‘Nuff said!

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★ 5

I absolutely love this gym. The coaches are so helpful and knowledgable. They really care about your health and about you as a person. I have a ton of physical problems and they took the time to go over everything and follow my spine doctors restrictions. We set a regimen for me that would not hurt previous injuries. Ashley and Brad are so friendly as is the rest of the staff. They are willing to help even when you are not signed up for personal training. I love this gym (midvale) and all of the staff.

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★ 4

I haven't had problems with this anytime Fitness although I tend to stick to myself or with my boyfriend. The new renovation is okay but it's looking more and more like another popular fitness center but for 4x more money. I liked the closed off space with mirrors. It helps me since I'm a dancer and liked to practice in there at times. It's gone now so I may start going to the gammon road location because of this. I love the sunlight while walking on the treadmills and the individual shower and changing rooms are very nice for an introvert like myself! Overall I like this location but the change in space might make me switch locations.

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★ 4

Tried the two week trial and enjoyed this location but had to leave the state for work. Canceled within the initial two weeks and was told I didn't owe any money. Asked if they shredded the credit card information I had given them. Was told they definitely shredded all old info. Woke up today to discover I have been charged $149!!! Maybe it's an oversight, but I feel lied to. Will update review as the situation gets resolved, but people need to know you might get charged when they say you won't!

Update: Star rating changed - called and spoke with Ryan, who was very helpful and tracked down my cancellation form. He promised to call the company in charge of their payments and get things sorted out - apparently the gym received my cancellation but the payment company didn't. Will let you all know when I get my money back.

Everything else about this gym was great - clean, convenient, friendly staff.

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★ 2

FIX THE DOOR... people don’t feel safe in there... FIX THE DOOOOOOOORRRRER PLEAe. Anybody can walk in !!!! Fix the door!

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★ 3

This location is quite clean and the staff are friendly and helpful. A recent renovation increased the floor mat space but decreased the space available for weight training equipment, leading to some machines such as a full sized cable machine being removed. This could be a plus or a minus depending on what you want to focus on, but as it stands the space devoted to lifting is more limited.

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