★ 5

Basecamp feel like home! The coaches are so welcoming, and make each class fun. It’s a great community!

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★ 5

Great fitness class for all levels with great motivating instructors!

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★ 5

Basecamp is a place I can go to get in, feel welcomed, push myself, and then get on the road. Staff is super friendly; they make a point to get to know your name and keep you moving forward. Fun workout for all types of people and everyone is welcome to contribute positively to the community.

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★ 5

The workouts are well-structured and always varied, which keeps things fresh and exciting—no chance of getting bored. The coaches are incredibly motivating and attentive, making sure everyone is pushing themselves while staying safe. It's a great environment for both beginners and athletes. Highly recommend!

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★ 5

Love the community here at Basecamp. They are extremely welcoming of everyBODY and fitness ability levels. Coaches are encouraging and knowledgeable. I’ve tried many different types of group fitness and this is by far my favorite!

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★ 5

I love Basecamp! All of the coaches are wonderful. They help you with any weights or new moves and keep you motivated throughout the workout. It is always a great workout! The community is supportive and keeps me accountable too.

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★ 5

All the coaches are great people and push to your best! They are all knowledgeable and encouraging.
Update: 03/07/2025 - still happy with their service, wish they had more available times, specially noon classes. Update: 10/03/2025 - still enjoy going to the gym and hang out with like minded people.

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★ 5

The fun people at Basecamp are always coming up with new ways to make an inviting group experience. Between the fun classes, meet ups, and even book club, there is a good chance to meet your fellow Basecampers and coaches too. Having coaches who know you and express an interest in your experience is what makes Basecamp such a rewarding place to be. Check it out!!

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★ 5

Basecamp Fitness Monroe St. is an amazing gym with a great community vibe! The workouts are challenging but super efficient—you can get a killer full-body workout in just 35 minutes.

When you go, be sure to hit up Coley's class! Coley is an outstanding coach. She has a way of making everyone feel welcome and motivated from the moment you walk in. She explains movements clearly, offers great modifications, and gives the right push when you need it. Her positive energy makes tough workouts fun, and you can tell she genuinely cares about helping people hit their goals. You can tell she has a true passion for fitness and community!

If you’re looking for a gym where you’ll feel motivated, supported, and actually look forward to working out, this is the spot!

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★ 5

Helped me figure out how I wanted to work out, really love lifting here

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★ 5

I love the exercises & the community of Basecamp! It’s worth getting up early for these workouts (and i am a night owl).

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★ 5

Great instructors and excellent workout! Highly recommend!

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★ 5

Taylor is awesome in many ways. Individual attention while helping everyone is unique among instructors. All Basecamp instructors are great but Taylor is fabs. Molly is also extremely good at making people work hard and breaks up the routine. Molly is amazing too. I’ve actually never joined a gym prior to Basecamp (well into my 50’s) but these guys keep me coming back. I actually attribute a recent 24 Hour MTB Race victory to the supplemental training I get at this Basecamp.

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★ 5

Great work out, great people

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★ 5

I love Basecamp! I’ve been going for 4+ years and it’s completely changed my fitness life. I’m stronger, enjoy working out more, and feel a sense of community in my city. And the staff are the best!

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★ 5

I love the upbeat no-judgment environment and how fun and engaging the classes always are. The lights and the music just make the whole experience so much more fun than a regular HIIT class

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★ 5

I’ve been going to Basecamp fitness for a year now and absolutely love it. All of the coaches are super knowledgeable and bring a lot of energy to every class. The playlists are fun and are always a different genre every time you come in so They care to everybody’s tastes.

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★ 5

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★ 5

Basecamp truly is the best community with the best workouts!

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★ 5

I looove this gym. The workout flies by and I know that because the other day I went on a run and it felt like it lasted TEN YEARS. I never dread Basecamp, push myself when I’m there, and leave happy. The longest I’ve ever gone to a gym in my life.

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★ 5

Basecamp Fitness - Monroe St has been nothing short of amazing. Such a great and supportive community with amazing staff!

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★ 5

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★ 5

Erin is great!

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★ 5

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★ 5

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★ 5

Tessa is one of my very favorite coaches!! I loved today’s class!

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★ 5

I tagged along while visiting from Philly. I’ve been a fitness instructor for 8 years and been in this scene a while and I was extremely impressed with the staff here. Tara my instructor was great, checked in with me before and during class, and had lovely energy. Katie the front desk staff was incredibly kind, made me feel welcome, gave me a detailed rundown, checked in with my injuries and workout experience, and found me after to ask how it was. If I was local I’d 100% be coming back here and find this studio to be very friendly and welcoming if you were a beginner. Workout was also great.

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★ 4

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★ 5

Thanks Coach Erin for the upper body burn!. Great class and energy was high

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★ 5

Kelsey on Monroe St was so welcoming and helpful during my first workout! Enjoyed my visit! I’ll be back!

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★ 5

madisen was a great instructor! pushed me harder than i could have pushed myself and kept the workout engaging and hard. i would definitely recommend taking a class with her, her positive attitude radiated through the whole class.

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★ 5

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★ 5

Taylor is the best instructor! She is always to energetic and inviting. I will continue coming back because of her.

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★ 5

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★ 5

Absolutely the best workout I’ve had! So efficient and so effective! An awesome blend of high intensity cardio and full body functional strength! You won’t be disappointed! Check this place out! 💪🏻

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★ 5

Are you kidding me Molly is the Shiznit! Best coach I have ever experienced at Basecamp!

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★ 5

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★ 5

Basecamp Fitness is the best, and so is Taylor! She always knows when I’m “cheating” on my form and makes corrections so I can be my best. Thanks Taylor!

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★ 5

Molly’s a joy to have as our exercise instructor - couldn’t be happier than to score a class when she’s there! 🤗

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★ 5

This was a fun space to workout. As someone passing through and visiting Madison, I felt so welcomed by Michael at the front desk. He exceptional at introducing the space and going over the layout of how the class program flows. Jenn was a great instructor, very encouraging, motivating and great at providing instruction for the workouts.

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★ 5

Coach Ken makes the workouts fun!
Basecamp is the Best of the Best workout community and all the coaches are amazing and they make the workouts super fun and you will get results here!

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★ 5

Was a great class always enjoyed when Taylor coached, I recommend Basecamp.

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★ 5

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★ 5

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★ 5

Such a fun and dynamic workout! Great to not have to think about what you are going to do. Also love that they have early morning classes! The staff is also super friendly and helpful!

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★ 5

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★ 5

Coach Jenn is the best!!

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★ 5

I like how it pushes your limits

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★ 5

Julia is such a pro. So thankful for the incredible class.

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★ 5

Coach Kelsey and Ryan are amazing! They bring different really positive energy. I have never had a bad experience with the team at Basecamp.

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★ 5

Thank you for a fun workout. Ken was a great instructor.

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★ 5

Great gym with an excellent group of coaches and solid programming. As a pretty competitive male group classes always felt a bit off but have really enjoyed the atmosphere. And shout out to Coach Matt for the extra coaching sessions and getting nutrition and building muscle

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★ 5

Taylor is great!

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★ 5

Madison Basecamp has a fun work out class format with both strength training and cardio. Coach Tessa is amazing! I highly recommend taking one of her classes.

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★ 5

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★ 5

Tessa’s Sunday morning Basecamp class is the best. She is motivating, informative, and helps us get the job done! TY Tessa!!

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★ 5

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★ 5

Amazing HIIT gym that feels like a close community. I love the supportive spirit of the instructors and the bonus activities (book club, walking club, even zoo animal visits.)

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★ 4

I typically go to Junction (my review is already up for that location) but I have done a few classes at Monroe. I always have a great time working out with the team - they are very happy to be there and everyone seems to be close with the people who come in frequently. I brought my mom to the classes there and they took the time to learn about her and watch for her form and talk through alternatives when she felt weak or unable to do certain workouts.

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★ 5

Wonderful community, great workouts!

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★ 5

Fantastic instructor and great classes. Everyone has such good energy and attitude! It’s a fantastic place to burn some calories and build community

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★ 5

I visited Monroe street from the east side. Coley’s classes are always enjoyable, and her recommendations for alternative moves are appreciated, especially on 110/10 days

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★ 5

Julia is an amazing coach!!! She does a great job at giving options to the class and making you feel welcomed!

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★ 5

Thank you for the encouragement and great instructions.

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★ 5

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★ 5

Alexia is amazing! She brings fun energy that really helps you push yourself.

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★ 5

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★ 5

Coley is amazing!! Love the whole community of Basecamp! Great workouts, amazing coaches. Their classes work all around my work schedule which is extremely helpful!

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★ 5

Such a great workout and community that challenges and motivates you!

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★ 5

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★ 5

I had a great time at Basecamp! I booked through ClassPass and was nervous about trying something new, but Coach Matt and the front desk crew (Marsha and Taylor, I think!) were so welcoming. Matt was happy to modify movements to better fit my abilities. Highly recommend giving Basecamp a try!

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★ 5

Coley was so great!!

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★ 5

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★ 5

Coach Kelly makes class so fun! She helps in anyway that she can and motivates along the way! Highly recommend!

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★ 5

Amazing energy from the coach and rest of the staff, workout was amazing and very intense. Loved it.

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★ 5

It was my first time training at base camp. Kevin did a great job leading the class. The coaches & management were very welcoming. I will definitely be back, awesome experience.

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★ 5

Great vibes and energy. Instructors are amazing, people who workout at that studio are friendly, awesome and pushing each others to get that workout done. ;-)

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★ 5

I am always pushed to my highest potential at basecamp classes. The coaching energy Jenn brings is like no other. She has a magic of making something hard seem like the most fun I’ve ever had!

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★ 5

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★ 5

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★ 5

Jen always pushes you to your limits and gives you to confidence to know that you can reach your goals!

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★ 5

Always an excellent time in the studio with Coach Jenn - she drives the best workouts! 💪🏻🏋🏻‍♂️

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★ 5

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★ 5

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★ 5

Love Basecamp! 🫶

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★ 5

Best gym, when they say community they mean it to the core! A gym where you everyone is loved, celebrated and pushed hard. Coach Jenn lights up the atmosphere with love, encouragement and intense motivation. I love how she always encourages everyone to listen to their body. If there is a top coach show- put her on it right now and watch the baddie get at motivating everyone around her! 💖💖💖💖

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★ 5

Jenn is the best. I love BaseCamp!

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★ 5

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★ 5

Basecamp Monroe Street is WONDERFUL!! Great people, great coaches, and workout!! So grateful to be a part of the Basecamp community!!

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★ 5

Great workout and energy from the trainers

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Jenn is an amazing coach and her passion and care for the members is obvious!

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★ 5

All the instructors are fantastic, a welcoming atmosphere that makes you feel at home whether it’s your first class or 100th!

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★ 5

Basecamp is a very fun place to workout. There are air bikes and lots of different equipment incorporated into the 35 minute classes. Each class is different and the instructors are knowledgeable. Shout out to James Pendleton, Greta Welsch, Jenn Kindwall, Hilja Stamper, & Ryan Cornellier for always leading empowering classes with lots of laughs.

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★ 5

I love the workout experience and I love the hype the coaches bring to motivate you through the workout!

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★ 5

Hilja is fantastic and her dog is adorable.

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★ 5

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★ 5

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★ 5

Love the workouts, gym, and instructors! So fun and welcoming.

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★ 5

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★ 5

Basecamp Monroe is a great place to work out, but an even better community with the trainers and patrons!! I “enjoy” every workout!

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★ 5

Great first class ever at Basecamp with Kelsey! Really enjoyed this form of fitness, I’ve never done a HIIT class before.

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★ 5

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★ 5

Basecamp-Monroe is the best! Jenn is a terrific instructor, and the sessions are top-notch!

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★ 5

The community here is truly family!
Coach Greta brings the energy and lights up the studio! Even though its group fitness, she doesn’t miss out on individual coaching.

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★ 5

As a former elite athlete, I can't recommend enough! The best workout you can do! The coaches are amazing and the atmosphere keeps you coming back!

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★ 5

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★ 5

It was such a wonderful experience being there—the vibes were incredible, and the sense of community was truly amazing. Everyone was so welcoming and supportive, which made the whole class even more enjoyable.

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★ 5

Wow…what an amazing experience at Basecamp Fitness. Coach Jenn taught her 2,000 class today and it showed. She connected with everyone, pushing people just the right amount to challenge them and keep it fun. Best workout in Madison, hands down.

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★ 5

Great workout! Helpful, encouraging, challenging.

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★ 5

Oh my gosh, Basecamp Monroe Street is awesome!! Wonderful people, wonderful workout!! I can't say enough positive things about it!! Very grateful to have Basecamp in our neighborhood!

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★ 5

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★ 5

Kelly’s one of my favorite coaches!

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★ 5

The workout was so much fun! Our group was definitely pushed hard and energized the entire workout by Matt!

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★ 5

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★ 5

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★ 5

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★ 5

Basecamp has been amazing!!! The instructors are so welcoming, knowledgable, and motivating. Workouts are very well structured and varied. Equipment is high quality and clean. There is a wide variety of class times to fit into your schedule. Overall, a really great gym experience and would recommend to anyone looking to join a friendly community and get in a solid workout :)

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★ 5

Coach Matthew always has a smile on his face and pushes everyone to be the best they can!

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★ 5

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★ 5

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★ 5

From the moment I walked in, I felt welcome! Katie greeted me and showed me around (they even made me a welcome sign!), she explained everything and was genuinely excited I was there. Molly was our trainer, she checked in with me periodically, made me feel comfortable and even helped me with my form. Very supportive and welcoming staff. The workout itself was great; I loved the rotations and changing up the workouts/pace. You were encouraged to modify or slow down if needed, recognizing that everyone’s workout is different. Everyone in class gave hive fives and made you feel supported along the way. Can’t wait for my next class!

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★ 5

My class with Ziggy today was awesome! I loved their energy, form tips, and extra advice after class. Thank you Ziggy!

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★ 5

Would visit again! Was in town visiting exploring around, and Basecamp - Monroe St made my trip! Best thing I did! Even better than the Badger Football Game!

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★ 5

Absolutely the best of the best. Came for the amazing workout… stayed for the amazing community.

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★ 5

Always love going to Basecamp! They have fun workouts and music so you don't notice how quickly the workout goes by. Hilja is a great coach, always pushing me to achieve my best potential. Also she has the sweetest dog!

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★ 5

It’s nice to be recognized and greeted, and Greta always makes me laugh.

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★ 5

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★ 5

Hilja was very welcoming, and I had an amazing time at her class!

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★ 5

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★ 5

I had a great experience at Basecamp Fitness today! The coach, Greta, offered helpful tips, modifications, and areas to focus on to get the most out of the workout.

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★ 5

Greta is the greatest! She brings the energy, sass, and expertise you need to have a wonderful workout!
Just finished a workout with the incredible Jenn! Are you looking for a coach who pushes you to be the best version of yourself? Jenn exudes warmth and has deep knowledge to help you move your body safely and effectively. Basecamp is a magical place, so much more than a “gym.”

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★ 5

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★ 5

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★ 5

I finally found a fitness studio that makes me excited about working out!! With the hip location on Monroe Street, cool lighting and high-energy vibe, workouts here feel more like a party than a chore. (I've been known to previously compare working out to doing the dishes - it's just something you have to do, even though it's not fun.) But Basecamp Fitness has changed my mindset.

The coaches are all super motivating and feel like friends (shout-out to Greta, Hilja, & Jen) and their upbeat attitudes make it easy to stay engaged and excited about coming back. Plus with classes lasting 35 minutes, I can't use the "I don't have time to workout" excuse anymore. Sometimes I even stay the extra 10 minutes after class for the core workouts... who am I?

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★ 1

There weren't any free snacks. 5/5 if they had snacks.

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★ 5

Class with Greta was beyond fun! She pushed me to give 110% all throughout class and her fun and personable personality set a fun mood for class. It felt like a party for 45 minutes!

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★ 5

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★ 5

Love the energy the coaches bring to every workout! The format of class gets my heart pumping while still working on building muscle!

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★ 5

Amazing workout, awesome community and the absolute best instructors. The best.

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★ 5

Absolutely love this gym! Come for the great workouts and stay for the amazing community. I regularly talk about it and recommend it to my friends and family. I’ve also made many new friends here.

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★ 5

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★ 5

The place is super vibey with LED lights and kickass music. All the instructors here are phenomenal, special shoutout to Patrick for an awesome class!

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★ 5

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★ 5

The trainers are amazing! They bring such positive energy to the workouts.

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★ 5

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★ 5

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★ 5

Great energy!

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★ 5

I love basecamp! The studio and equipment are always kept clean and in great condition. The energy in the studio and the music make the workouts really fun. The coaches will keep you motivated and will adjust any workouts to your level. My favorite way to end my day is working out with this awesome community.

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★ 5

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★ 5

MEEEGA! Tolle Trainer, super Menschen und einfach rundherum gutes Fitnessstudio. Die Trainings sind toll und ich kann jeden nur raten hinzugehen!

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★ 5

voting 5 stars on my second account because they deserve it.

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★ 5

I randomly tried a class here with my roommate and have been hooked ever since. The coaches, environment, music and ambience make this an enjoyable workout. I am thick and this place makes it so anyone can workout. This is truly my happy place and my morning routine. So much love for this place🥰🙌🏻

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★ 5

Basecamp Fitness is a gem. I love the vibe and the accountability I get from the community and the coaches! The front desk worker (Sydney?) was super friendly and did a nice job of explaining everything to me. Coach Molly ran a great class too! She knew what she was talking about and had a great presence!

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★ 1

Before reading: I did try to cancel my membership, I am still a current member.
Basecamp lacks accountability when it comes to transparency with their contracts (at the Monroe St. Location), they will hold you to the contract no matter what because they want the money you promised when you signed on the dotted line. I did try to get out of mine, but I was dismissed and told I need to be held accountable. No consideration for big work/life changes was given. So be careful to read it and understand it or you might be lulled into signing off after a 3min. conversation with a hype man.
Basecamp’s app that you select your classes through has some issues. Selecting classes takes 3-4 tries sometimes and force-stopping the app. If you double click, you can make the mistake of booking and then cancelling which automatically charges your card on file $10. Also, I just had this happen where they take attendance and somehow miss you and charge you $10 as well. You can talk with them and Basecamp will refund your card but it shouldn’t happen to begin with.
Basecamp is a membership that is overpriced for what you get with the limited times allotted and the lack of variety you get compared to most gym memberships you could get in the area. Ex. On weekends when people have the most time, you have 3 early to mid-morning classes you can attend and that is only at specific locations. You could justify the price with their use of coaches leading you through workouts but the workouts themselves are done through a video guide that you follow along. I respect the coaches and I think they work hard and bring good energy with them, but I have 3 issues with them in their role that is more dealing with Basecamp practices than any individual:
1. Lack of technique can result in injury. Very rarely do I see a coach work with individuals on technique. A coach might mention technique or proper form, but it is only a shout to the class while you’re busy with your current workout, so it is hard to even get the information. Reinforcement of good technique should be more proactive in my mind and even done 1 on 1 as needed with a member. Basecamp is interval training that can be exhausting and that’s when you see people start to lose technique and put themselves at risk, especially if they didn’t start the workout with good form because they were never coached or taught how to do the lift properly from the start.
2. Lack of consistency in teaching technique amongst the different coaches. Again, I don’t see technique shown often but I have seen multiple coaches teach the same lift or exercise differently, one time even just the wrong technique. This is just my eye test though and I am not certified, and I don’t hold a degree in sports medicine/Kines. However, I have worked with strength coaches from a young age, and I have worked with UW Madison strength and conditioning for about 4 years; people with said certificates in strength and conditioning, personal training or have degrees in sports medicine. At Basecamp you don’t see coaches with those trusted credentials and if they have them, they don’t promote those credentials or post them anywhere on the website that I have seen which would be good exposure for them.
3. Revolving door of coaches. Since I started in December/January I think I have seen upwards of 6 new coaches, people advertised as new coaches that came and went. Plenty of reasons why they could have left but I think it speaks more to some coaches being promoted from member to coach and Basecamp just being a steppingstone for staff. This is just an issue when you go back to having a lack of consistency and promoting long-term credentialed staff. Mainly my opinion and not based off much other than seeing new coaches come and go.

Overall, I would accomplish your fitness goals elsewhere at a number of other more transparent places where you can exercise without putting yourself at risk and establishments that have a human element of understanding when it comes to contract cancellations.

Source: Google

★ 5

Basecamp Madison is hands down the most fun place to workout! What makes it truly exceptional is how much their coaches care and how welcoming they are to invite you to their community. Sidney and Molly are absolute gems and will take care of you every step of the way!

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★ 5

Sidney and team are FABULOUS! Fun environment, welcoming staff, energetic workout and community. Highly recommend!

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★ 5

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★ 5

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★ 5

Let me start by saying I HATE working out, but I LOVE Basecamp. I have tried a lot of different classes and end up getting in my head a lot and working out puts me in a very negative space that isn't super healthy. When I tried Basecamp it was a completely different experience than anything I've tried before, the coaches are so positive, encouraging, and helpful. They encourage you but not in a generic gym class kind of way, but in a way where they genuinely care about you and your progress. The work out is so fast paced and it's really easy to modify the movements to make it work for any fitness level. I was expecting to maybe do this for a week then be over it, but after 3 months I'm going strong and look forward to every class. If you are someone who doesn't enjoy work outs or struggles with healthy motivation, try Basecamp out you won't regret it!

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★ 3

*Edited
I enjoy the classes at Basecamp, but trying to cancel is the reason for my 3 star review. I had some personal events pop up that would prevent me from attending classes. I had already paid for a full month where I couldn't attend any classes, so I called to cancel the next month. They told me that due to their 30-day cancellation policy there was nothing they could do. However a friend of mine (who I referred to basecamp) was able to cancel without giving the 30-day notice and was given no hassle. I wanted to return when I actually could attend classes again but unlikely to after this.

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★ 5

Always a great workout and fun time with the crew at Basecamp!! 😀💪

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★ 5

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★ 5

I had initially joined Basecamp to cross train for a mountaineering trip - 2+ years later I’m still a member because I love it. It’s quick, effective, and all you have to do is show up and do the work. One thing that sets Basecamp apart is that the environment is inclusive and membership represents all age groups and demographics of Madison who just want to take 45 min out of their day to get exercise in, in a structured and shared space. That’s what I love about it most. Secondly, the workouts are challenging and results-driven, while being manageable for all fitness levels. I can’t speak more highly of the coaches, staff, class structure and scheduling, everything.

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★ 5

Very friendly staff and great coaches. 👍 I started my very first workout there with coach Molly. She is fun, very energetic, encouraging, and so knowledgeable! Basecamp is blessed to have her! 💜

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★ 5

Love basecamp!

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★ 5

I LOVE basecamp, The workouts really great and effective but fun! The coaches and staff and incredible, friendly and so personable.

I genuinely enjoy coming to basecamp every time I go

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★ 5

I first joined basecamp because it was within walking distance. The more I workout, the more I enjoy it. The workout session is short, sweet, high energy and effective. The coaches and the staffs are very helpful - you will receive unlimited support from them.

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★ 5

Started on a free trial and ended up signing up. Basecamp is a truly great all around workout program and has the most positive and encouraging staff and coaches. Whether ur already ripped or looking to lose weight Basecamp is the right program and they’ll help u reach ur goals!!

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★ 5

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★ 5

My boyfriend and I recently moved to Madison and didn't know anybody in the area. Basecamp was recommended to us by a friend, and we quickly realized why he spoke so highly about the gym. Not only is it an awesome workout, but the people are amazing! The staff and the coaches make you feel like you are part of a family. They are extremely encouraging and always offer alternatives (easier or harder) options. I cannot recommend this gym enough!

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★ 5

I've absolutely loved my experiences so far at basecamp- its not only a fantastic workout with a combination of cardio and strength training that keeps you on your toes, but also a welcoming and supportive community that really pushes you to be your best mentally and physically. Cannot recommend enough!!

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★ 5

Recently moved to Madison and was able to find a home and community with Basecamp. The workouts are not only amazing and keep you on your toes, but the staff are super friendly and welcoming. For anyone looking for a new gym and more importantly, a family, I cannot recomend Basecamp enough!!

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★ 5

An amazing environment, coaching style, and of course workout playlist! I had just session there and it was brutal to the right amount and enjoyable at the same time. The group exercise sessions there are truly amazing and I would recommend them to anyone who wants to achieve their fitness goals!

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★ 5

Super high energy staff, clean great equipment, awesome atmosphere. A+

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★ 5

Love, love, love this place!! I was basically a couch potato before I started just over a month ago. I need excercise to be convenient, quick, and fun, and I need someone telling me what to do. This place delivers on all accounts! Staff are friendly and helpful, and the instructors are super upbeat.

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★ 5

W place onbd

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★ 5

Best workouts in Madison! They push you to get stronger while offering support and guidance on proper techniques. Staff are friendly and motivating and classes are always interesting. I’m never bored and always leave dripping with sweat!

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★ 5

Just started at BaseCamp Central. I'm a workout Newb and this place makes it so easy to get going. So far I'm loving the atmosphere, the teamwork based environment and the workout regiments whoops my butt. Can't wait for the progress over this next year!

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★ 3

I enjoyed the classes, but I had to put down a $200 deposit for the "Free Facebook 21 day challenge" to "hold me accountable" that they assured me I would get back after completing the challenge, which I did. But still no deposit refund in sight and no answer to my emails.

Update: they did end up refunding me and were very apologetic.

Source: Google

★ 5

This is the only gym I've ever joined (and I've tried a lot) where I felt like I was part of a family. The coaches and desk staff call you by name and ask about things you've been doing. They actually care about how I am as a person, not just how my fitness goals are progressing. I've never still been excited to go to a gym after being there a year, but here I am still as excited as the first day I went! Basecamp is for community and lifestyle, not just a "quick fix".

Source: Google

★ 1

Offer "free" classes then forcibly charge you a membership fee b/c they have a "30 day processing time" to cancel your membership. This is after they verbally confirmed multiple times that you may cancel at any time when signing up for these free classes. Oh, you want to cancel now? well it takes 30 days to process that so we have to charge you $130

Source: Google

★ 1

Unethical contract

Source: Google

★ 5

Gonna make you sweat! My wife and I recently visited Basecamp Monroe St. and were pleased with the welcome smiles, team, and ultimately the sweat! We were welcomed by Audra who helped introduce us to the studio and checked in with us at the completion of our workout. Our session was booked through ClassPass. Mackie was the coach and she did a nice job, upbeat, motivating and have some fist bumps when changing stations. She did a nice job with a reading at the end of the class about #embracethesuck and that was a nice way to finish confirming we survived the weights and air bikes. Facility was clean and the gym floor was nice with rubber floors that gave a bit when walking and lifting. Mirrors were nice too, since we don't normally have them where we exercise. Nice work Basecamp Monroe team. We live quite far away but we'll be back for an occasional drop-in and change of pace from our normal routine!

Source: Google

★ 5

I went to basecamp for about two months, and I have to say these are the best group fitness classes I've attended so far. I was really happy with the results, every single staff is amazing and friendly- they will remember your names and are very helpful. The classes really pushed me and helped me be consistent in my workouts. I highly recommend!

Source: Google

★ 5

Amazing staff with great energy, and the best workout — the combination of cardio and strength training is perfect for anyone looking to maintain or improve fitness, and makes for great cardio and supplemental strength training for athletes as well.

Source: Google

★ 5

The trainer's are out going and very motivated to encourage you to do your best.

Source: Google

★ 5

I LOVE these workouts. It’s a great combination of weight lifting and cardio. The coaches are awesome as well, especially with motivating me to lift heavier, bike faster, and add in clapping push its! :) I highly recommend these workouts to anyone!

Source: Google

★ 5

Source: Google

★ 5

Basecamp is amazing! I've tried so many fitness classes in the Madison area and Basecamp is a favorite :) The coaches are the best and so motivating! Plus, the workout is so efficient, which I love with my busy schedule! If you try Basecamp you won't be disappointed!

Source: Google

★ 5

Love love love Basecamp (Monroe St)! The staff are all amazing and they have created a welcoming and inclusive space for every body. The coaches will help your modify exercises if you have limitations and if they know you’re not pushing yourself, they’ll encourage you to lift heavier or modify the exercise to make it more difficult. You’ll immediately feel like you’re a member of a community and it will likely be the best 40ish minutes of your day.

Source: Google

★ 5

The staff was very open and honest about what help they can offer.

Source: Google

★ 5

I Love Basecamp on Monroe!! The staff is so friendly and helpful. I absolutely love that the classes are just 35 minutes and I always leave feeling like I got a great workout in and I’m usually sore the next day lol It’s addicting and I’d highly recommend it for anyone.

Source: Google

★ 5

Love Basecamp on Monroe. The staff is so friendly, accommodating and supportive. It is definitely a gym that makes you feel welcomed and leaves you wanting to come back. Compared to other facilities, I've never felt intimidated or judged while working out with Basecamp. Thank you for creating that environment!

Source: Google

★ 5

I LOVE these workouts! They may just be 35 minutes long but the workouts are so challenging, I know I will see results if I stick to it. Thank you Basecamp!

Source: Google

★ 5

Source: Google

★ 5

Most efficient and effective workout! Great music, friendly staff, motivating coaches.

Source: Google