★ 1

Have contacted the gym 7x over the past 4 months and they refuse to pause the membership. We initially asked to pause the membership in August and have been charged for September, October, November and annual fee. Would not recommend at all. We have called, stopped in, emailed and have been told it would be taken care of. Four months later we are still having monthly fees taken out and now they are refusing to reimburse or pause the membership. I will be canceling my credit card and definitely would not recommend to anyone. It is a complete scam and not worth the hassle.

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★ 1

The payment system is terrible 👎

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★ 1

Don't join here, they charge you even when you move out of state. You sign up for another Crunch location that is opening in a few months, get told you're switching your membership. You login to the app and it says Madison is home gym, but your membership scan barcode is missing as you haven't been assigned one from your new gym. The new gym opens in three months, you don't expect to be charged $50 for a month that the new location assured you would be "switched over" to this home location. Even my account says I have made $0 so far towards the gym membership, why would I think I owe a months membership fees and now a late fee? Then you call and they're like, no you didn't cancel with us, we don't have access to anything. They could waive this and cancel, but they are not great people here. Apparently, when your grandpa goes through stage 4 pancreatic and dies while you are already moving across the country, you better make sure to call them. Even when you have been told you were switched over BY A DIFFERENT CRUNCH EMPLOYEE. (And after you logged back in, saw the updated mailing address and billing says you have never paid, and you no longer have a barcode on your app. Then, you call to ask for membership at this location, but a 2 hour time difference means you have to remember to call them back. IN THE MIDDLE OF THE FUNERAL ARRANGEMENTS AND FLYING BACK FOR AND ALL THIS TERRIBLE STUFF, CRUNCH MADISON WANTS YOUR MONEY ABOVE ALL ELSE

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★ 1

It seems like no one checked the men's bathroom and the shower area no one take off the bottle no one clean there is no soap 2 days ago it is frustrated it should have bathroom and shower check each one hour guys.. and the sauna room never get clean and sanitize it's full of bacteria

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★ 4

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★ 5

I’ve been training with Ahmed at Crunch for about two years, and he’s awesome! He’s super flexible with scheduling and always adjusts workouts to fit my goals. Every session is challenging but fun, and I’ve seen great progress. Highly recommend him if you want a trainer who really listens and keeps you motivated!

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★ 1

I have been trying to cancel my membership for months and nothing has happened. I get charged every month and they owe me over 100$ dollars. This is a poorly ran business and I recommend not giving them any money

Little update!! Still have yet to be paid out OR HAVE MY MEMBERSHIP CANCELLED. I was even promised in an email from the GM that both would be done. But here we are in November and I’m still getting charged. Can’t wait to make the 6 hour trek to have to cancel a simple membership. Oh! And possibly get a lawyer involved!

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★ 1

The gym was fine while working out there - but since I moved I have sent 4 cancellation requests over a year in to no avail. I’m literally having to contact my bank to have them stop payment towards them. It seems like a pretty fraudulent billing practice to make cancelling that difficult

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★ 5

I had been going to crunch since it opened and not until I got a trainer did I really begin to see the difference. Thanks to Ahmed, I was able to go the extra mile and got the support I really needed and I believe all of us need! He catered to my goals and nutritional needs without any fuzz! He’s a fun trainer who is devoted to seeing us succeed and push ourselves above and beyond what we might believe we’re capable of! I recommend him trying out some sessions with him! He’s so flexible to make things workout for you and is willing to work with you to meet your goals. Ahmed is a trainer that not only care about your physical changes but will teach you and guide you through the process so that you see long lasting results and change your perspective on what being healthy looks like! Not only focusing on the exercise but the human overall! Thanks for all your patience and hard work, Ahmed! May God continue to bless your hard work. May the dedication and help you provide to others continue to be strengthened as you train more!

Source: Google

★ 3

Decent/standard gym for the price. Adequate amount of cardio machines and equipment even to handle the huge after work crowd. Many squat racks, which is wonderful. For the most part, it's well-maintained and clean. One thing to be aware of is the 30 day CANCELLATION FEE. Obviously it's written in the contract that I definitely (did not) read when I signed it (and that as I'm trying to cancel am realizing they failed to actually send me and is inaccessible through the app) So when you're needing to cancel, do it 30 days in advance to when you actually want to stop going/stop payment (yes even if it's before the next billing cycle). Annoying, but typical for this caliber of gym.

Edit: I see the manager's response. Will update this review based on how easy it is to actually cancel and not be charged going forward.

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★ 5

This one gym employee named Jorsh heard that I got a flat tire and he offered to change my tire and he did! He should get employee of the year and a raise!

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★ 5

This one amazing guy named Jorsh at the front desk is amazing! Always welcoming everybody and even helped us change tires!!! He should get a raise AND an employee of the month!

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★ 4

UPDATE: Shower has been fixed and they checked in with me!

I have been BEGGING them to fix their showers for over a year now. My company pays for this gym membership so ideally I would like to continue working out here, but the showers are freezing cold every single morning. I mean colder than the water that comes out of the water fountains. Crunch advertises "hot showers" on their website as well as "clean locker rooms", two things they fail on daily. PLEASE can you get this fixed.

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★ 1

I will be contacting corporate, the management is not okay.

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★ 1

DO NOT GO THERE! They charged me for months after cancellation. They didn’t refund even I didn’t use it even once.

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★ 3

Equipment is always in great shape and plenty of machines/treadmills. My only gripe is the bathroom. For the past couple weeks, 2 out of the 3 showers in the men’s lockeroom have been out of order.. leaving only the handicap shower. That shower stinks of urine too.. Restroom trash cans were usually overflowing, and paper towel dispensers have been empty.

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★ 5

Friendly staff, alot of weights to get through your entire workout, and pretty clean overall. Bathroom needs to be kept up a bit more but the gym floor is always being cleaned. Energy and pwo drink prices are good as well if you forget yours. Plan prices are affordable too

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★ 1

I was charged for two memberships when I only had one membership for 6 months because their website duplicated my account on accident..Seems convenient. I’ve spent 3 months trying to get a refund with no email responses and very little interaction with staff who is able to help. I’ve called over 10 times and visited several times in person and they’ve always said they’d have someone who can deal with the issue call me back only to never be called about the matter ever. I’m annoyed and out several hundred bucks. In addition, the weights are never distributed correctly, the paper towel and spray is always out, and while the sauna is the main draw for me using the gym now the door is broken.

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★ 2

The equipments are great, but pricing feels like a scam at times. A $5 added charge was added to this month’s payment because the initial charge was declined by my bank account.

I called on the same day and went directly to the gym to get try getting this fee waived (since i’m not past due), but they told me it can’t be waived, since this fee is added after the first failed charge. Super disappointed with how this thing is handled overall, and the whole experience feels very scammy.

The 2 stars are for the solid equipments and facility, but I’m disappointed with how they’re handling this situation overall.

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★ 3

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★ 5

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★ 4

I workout in this place. I like it because has a section to do CrossFit and boxing which is very good. They have a section for spinning and dance therapy too. I give them 4 start because the only thing I don’t like about are the showers that sometime don’t work likewise hand paper.

Source: Google

★ 1

I WOULD RATHER PREFER A BEGGAR THAN A THIEF.
I paid for 1 month and used for a month. and i left the town. The website tells you to cancel through user account portal. there is no option in portal. There is this somewhat hidden webpage which you can use to cancel it. i did that. they charged me for months after sending cancellation request.

I called them (outsourced call center) "According to the agreement I signed, i have to be in person to cancel it". i cannot open the agreement to read it(broken link). I had to fly to them to cancel it. the email mentioned 114$ due, their website mentioned 144 dues, i went in-person and i had to pay 176. 0 star experience, terrible management.
You cannot freeze the account, they will keep charging you even if you remove your card.
Frustrating, predator behavior . I wanted to lash out so bad.

The guy(staff/owner) who replies to these comments lies blatantly.
The equipment are plenty and good.(5star on the gym aspect)

Source: Google

★ 1

I don’t understand why you can’t cancel online? I had to wait 20 minutes because the person at the front desk was in the bathroom. She also had a terrible attitude because she didn’t want to type in my membership ID. Very sorry to force you to do your job :(

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★ 5

I signed up for personal training at Crunch after a couple years of feeling stuck in the gym and not seeing results. I had a really positive experience training with Hunter G at Crunch over the last few months. He is welcoming and friendly but professional and always kept my goals and any physical constraints in mind for our workouts. He gave me the confidence to try new exercises that I didn’t think I could do and never would have tried on my own. He was always motivating, kept things interesting with a variety of workouts from week to week and helped me stay on track with my nutrition goals even when I was traveling or just busy with summer plans.
After a few months of training, I feel stronger, more confident in and out of the gym, and overall have a lot more energy. I would recommend the Crunch Personal Training and Hunter for anybody looking to work with a trainer!

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★ 1

They suck save your money and go literally anywhere else! Hope this helps💗

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★ 1

What’s the point of having the option to cancel online but you can’t cancel online you have to go into your location just to cancel your membership

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★ 5

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★ 4

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★ 5

I had a great experience working out with Ahmed. During my time working with him I experienced some significant health issues not related to my workouts.
Ahmed listened and worked with me as I was regaining my strength. He came up with routines that worked well with my diminished abilities. I am now back to normal and have learned many things that have become part of my daily routine. He is very patient and concerned about how I was progressing. He would also share many tips about my diet that also helped me. I Would strongly recommend him as a personal trainer.

Source: Google

★ 5

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★ 1

PLEASE READ BEFORE ENROLLING! Crunch makes it damn near IMPOSSIBLE to cancel your membership, and if you can somehow convince them to allow you to cancel, you'll be hit with 'cancellation fees' among other random charges. Their customer service team is very rude, and the man I spoke with blamed a billing issue (I was double-charged) on his "stupid computer". Best of luck dealing with this establishment, and I suggest you take your business elsewhere.

Source: Google

★ 4

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★ 5

Over the past six months, my fitness trainer, Hunter G, has been an incredible guide on my health and fitness journey. From the very beginning, he took the time to understand my goals and created a personalized plan (overall total body recomp) that pushed me while still feeling achievable. His encouragement and accountability kept me consistent, even on the days I didn’t feel motivated.

What I’ve appreciated most is his knowledge and attention to detail—he not only demonstrated the right form and techniques, but also explained why each movement mattered. I feel stronger, more confident, and healthier than I did when I started. This has been more than just workouts—it’s been a lifestyle change, and I couldn’t have done it without his guidance.

If you’re looking for someone who genuinely cares about your progress and knows how to help you get results, I can’t recommend him enough.

Source: Google

★ 1

Membership is an actual pain to cancel and staff were rude when trying to. Don’t ever go here.

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★ 5

I was in town on business. They have a day pass and the equipment was in great condition. Josh at the front desk was super helpful. I would highly recommend this for someone who is traveling. Super easy to get set up. Also, the pass was less expensive here than other places.

Source: Google

★ 5

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★ 1

The annual fee for being there only 3 months is bullshit, the don’t explicitly tell you about it, and make it hard to cancel. Not worth it, going to a private gym would be better and probably less expensive than this.

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★ 2

Love the actual gym, went there for a couple years and it was great. Super disappointed in management though - I cancelled my membership back in April wanting it to end in June since I was moving. It ended up being cancelled in May (whatever, not that big of a deal), but I have been getting hundreds of emails and calls about a balance on my account. I continue to call the gym, either to be told and manager isn’t there or one would call me back, which has never happened. The few times I’ve been able to talk to a manager, they assure me they’ll fix the charges on my account and that the calls and emails will stop - or even better they tell me that they’ve fixed it! And then I get call after call and email after email and it’s ridiculous. I shouldn’t have to call this gym 18 times to stop being harassed every day.

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★ 1

Echoing literally dozens of other complaints, they make it impossible to cancel this gym membership, and the employees aren’t even polite about it.

Meet Josh, the disappearing manager!

I don’t live in Madison and signed up for the month I was staying here, then tried to cancel after. Since there is no way to cancel online, I got in touch with a manager via email, who then quit and left no forwarding address or notice. When I called the gym literally dozens of times, I was told that the all mighty Josh was the only one who could cancel my account, and he was mysteriously always in a meeting or unavailable. Weird!

I tried to cancel since March. Finally, 4 months later I was back in town, and literally had to show up multiple times IN PERSON to finally get Josh to cancel my account, and even then they made me pay a $52 “annual fee” to do so. When I asked Josh why he couldn’t pick up the phone or call me back, he said since I had reported them to the FTC, he wasn’t “supposed” to talk to me. I’m guessing they have some sort of quota system where they have to keep a certain number of members or something, since literally dozens of other people have experienced the same thing.

Anyway, have a great day, Josh, and maybe learn to treat people like people!

Oh, and a tip for anyone else who gets stuck in this same situation, ask for a manager to “sign up” at the front desk, and he *might* finally appear :) good luck!

Update August 1 2025:

I just got a call from a debt collector on behalf of crunch saying my account was STILL not paid, and never received any sort of confirmation that I had canceled. This has truly been the worst experience I have ever had with any business, and the reply that they are "unaware of any issues" is laughable.

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★ 1

Jake lowkey a bot

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★ 3

Large, plenty of equipment, racks, benches, cardio, etc. Hardly have to wait for equipment to open up. However, the locker rooms need some work. Toilets/faucets always out of order. Floors/benches/countertops are dirty and some locker doors are busted.

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★ 1

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★ 4

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★ 1

Terrible experience because no it is not just as simple as stopping by to cancel. Especially when I was told by management that it could be done over the phone since I moved across the country. Having sent multiple emails and called multiple times to then reply to a review by saying, that is just not the case. You make it look like somthing actually could or would be done about canceling and yet it still will not happen.

Your reply is a complete lie. I was never told to send a letter and my girlfriend who moved with me was able to just send you an email with the explanation and proof of a new residence. I was told to contact management through the phone and when I finally got through I was told to send an email. I have sent multiple emails to the email account you have given me and I have not heard a single reply.

Source: Google

★ 3

currently a member here. lots of equipment to choose from and a wide variety of dumbbells, class offerings, cardio machines, etc. however, the cleaning equipment is almost never well-stocked so cleaning after you’ve finished using a machine is not always easy & some are too lazy to try (ew), and the locker rooms are almost always disgusting with toilet paper strewn about the floors

Source: Google

★ 1

Edit: Appreciate you responding to a review when I was given no responses to the numerous emails and phone calls. I explained every time I had moved out of state. I have copies of each of the emails sent and when the phone calls were. We even had the local Crunch try on our behalf. WORST customer service and poor management. Thankfully I am taken care of now, my partner is STILL being charged. I just want people to know what happens when you attempt to cancel.

Not recommending this place to anyone. If you ever try and cancel they will continue to charge you and not respond. I went months before they finally canceled mine but others are over 7 months with no action. Unacceptable! Never again! If I could give negative stars I would.

Source: Google

★ 4

Good gym, dirty bathrooms.

Original comment 2023.

2025 bathrooms still dirty.

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★ 1

Worst place. I now see so many 1 star reviews talking about there terrible experience trying to cancel. I truly wish I would have seen that before I decided to join. The management team is horrible in saying they will pass you message along or they will call you back to resolve the issuse and they don't. Or they will reply to your comment and say they will help you cancel just email and they won't respond to that either. I hope people read the reviews and stop joining this trash place.

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★ 1

Horrible horrible experience. I moved literally across the country over 6 months ago and contacted them multiple times through email and called multiple times to talk with the GM and did not receive a single response or call back. In the emails I show proof of a new residence and pleaded with them to contact me back. I will never join this gym again and will continue to tell others not to join also. They make it incredibly difficult and near impossible to cancel the membership. We even tried to just transfer memberships to where I live now to then cancel after but they would not even respond back to another Crunch gym.

So was that just lip service replying to my review and then I send again 3 emails and you still do not cancel nor even reply to my emails. In order for me to stop paying you for a service I have asked repeatedly to cancel I will just have to open a new checking account and close the one where you keep pulling from. I will just continue to let people know not to join this horrendous place.

Source: Google

★ 5

Dropped into Crunch Fitness while I was in Madison and was seriously impressed. The place is huge—tons of equipment, open space, and super clean. George at the front desk was awesome. Super friendly and helpful right from the start. Made me feel welcome right away. Great vibe all around. Definitely recommend if you're in town and need a solid gym.

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★ 1

Extremely dirty restrooms. Stench of urine, dirty floors and toilets. Worked out here for the weekend while in town and no visible attention to the restrooms over the weekend. One of the most unattended Crunch facilities in the nation so far.

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★ 1

Zero stars if I could. Second you sign they throw fees at you, and good luck canceling. Been waiting on managers to close accounts of me, my friends, & family members for months. Super predatory and low class. Never have employees around besides to sign up people.

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★ 5

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★ 4

Been going here since it first launched so I know what I'm talking about.
It's a nice gym with friendly staff. They have nice facilities and are cheap which has kept me coming back all this time.
With that being said though, they are very sneaky with the charges as other people have mentioned. This is a characteristic of literally every gym on earth though, they will make it impossible to cancel your membership and even secretly charge you after you thought you canceled. Nothing out of the ordinary for gyms though, which is sad but true. I would try to temporarily cancel my membership when I go back to school, and would consistently find it impossible to do.
Another thing that has affected me lately is the A/C. I am the type of person that almost never sweats no matter what, and for the past month or two I have found myself consistently DRENCHED in sweat after 30 minutes of working out here. It feels like whatever temperature it is outside, it is the same in the gym. This makes it a big hassle to work out when I have my own secreted saltwater pouring into my eyes.
Lastly, leg machines. Not exaggerating, need three times as many leg curl and leg extension machines. These are movements that are almost impossible to replicate without a machine. They currently have 2 of each, and the odds of any of them being vacant at any given time are less than you winning the powerball.
Also not sure what happened to the 5lb increment weights that used to be all over the place near the cable machines. They vanished one day and that makes it hard to make incremental progress on cable exercises. I assume people were stealing them or something though so can't really fault them there.
Everything else considered this is a great gym. PLEASE FIX THE A/C THO

Source: Google

★ 5

Best gym I've been to in any country! The staff are courteous. The equipments are great. Will keep going. Great staff. Equipments are clean. It is not broken like other gyms.

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★ 5

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★ 5

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★ 1

EDIT: The owner replied saying they recovered my watch. They did NOT. The police even said the cameras didnt provide any official evidence.

I cancelled my membership after my watch was stolen by staff. I had forgotten my watch there and realized after I had gotten home. I called within 40 minutes of leaving the gym. Staff recovered my watch and placed it in staff lost and found. I returned LESS THAN 24 hours later the next morning to collect it. GONE. Never returned to me as it wasn't in the lost and found. Cameras were unable to help. Due to that, police were unable to do anything.
To top this off, other reviews mentioning doors being locked upon opening hours still, have been true in the past.
Cleanliness is subpar at best. Bathroom mirrors filthy, floors filthy. Often a failure to resupply paper towel and spray on the gym floor for equipment.

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★ 1

Filthy bathrooms, one sink not even working, visible dirt and dust on the locker room floors and under gym equipment, padding torn on a lot of the equipment, just in poor condition overall. Inconvenient communication with the staff.

My partner's personal property was stolen by staff, and their slow or no response to this incident was the last straw for my already lackluster enthusiasm to work out. Canceled the membership and will be finding something better. Do not waste your time or money like I did.

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★ 4

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★ 5

Great gym with friendly staff

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★ 1

Far too many people. Bathroom is always a mess, avoid if possible.

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★ 2

I like this place and it has everything I need BUT…. it is FILTHY. I would love to shower there but I prefer to not catch a staph infection.

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★ 2

While the gym and staff are great, I just learned that they don't tell you about the contract for a year if you get base membership. I feel loved to and am now stuck in my membership for the rest of the year. Total bullshit!

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★ 1

Absolute worst gym I’ve ever been too and there is no way to contact corporate. Was hung up on twice, including by a supervisor named Ryan. I guess “customer service” is not taught to their employees. Don’t waste your money.

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★ 4

A nice facility! If you're looking for a personal trainer who will push you hard but also be understanding when needed, I highly recommend Hunter Georgeson. He's well-educated, genuinely cares about his work and clients, and motivated me to tackle workouts I didn't think I could handle. As a treadmill and plank warrior lol , I used to shy away from weight training, but after three months with him, I've gained the motivation and courage to incorporate it into my routine. I really appreciated him throughout this process, and if I were to hire a trainer again, I would definitely choose him!

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★ 3

Solid mega gym. Was disappointed to find that a monthly rate is actually closer to 16 than their advertised 10 due to hidden fees and whatnot. They are in desperate need of more leg machines, no matter the time of day there's always people standing in a line waiting for the leg machines because there's only three good ones. Otherwise it's a solid place (planet fitness - 20% cringe)

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★ 4

Great experience. Very spacious, attentive staff... and a variety of equipment to choose from!!!

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★ 1

keep track of fees !!!! manager has zero customer service skills and only cares about profit !!!!!!!!

my son joined crunch gym a year and had a good experience.

unfortunately right before his annual renewal fees for crunch he got a stress fracture in his back and forgot to cancel his renewal fees .

we went to the gym in person to ask for a refund . heard nothing and then after 3 weeks called the manager who basically was very rude and without any compassion .

i explained that my son was in pain and forgot to cancel his membership. he said that it’s not his problem . he was rude and didn’t even try to find any middle ground.

nothing !!!!! i asked him if he could please have some compassion for the backstory , for a single mom and for a 20 year old with an injury and he said it doesn’t matter !

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★ 5

Busy place, but they have the space to accommodate. Always clean. Loved yoga class, great for all levels

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★ 5

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★ 1

crowded, not enough parking. even water fountain has a long line

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★ 1

Really disappointed with the security of the gym. Today money has been stolen from my backpack which was on the locker at the moment I was working out.

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★ 5

Large gym, enough different equipment to workout well, rush hours suck but you dont have to wait to long for a machine

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★ 1

The lady at the front desk who works on Sunday morning is so rude. We asked if there are any couple memberships while we took the membership, they gave the wrong information inadvertently. We got to know that by this lady in a very disrespectful way. She is ridiculous!!

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★ 1

Hello, Crunch is an ok place to workout, but there are many places like it. Crunch has been charging me $30 a month for quite a while and won't cancel my subscription remotely. I don't live in Madiosn anymore so that really sucks.

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★ 1

Crunch Madison location is alright, nothing special. However, I have not lived in Madison for half a year, and Crunch refuses to cancel my $30 subscription over their app or phone. Hundreds wasted, and they won't help me unless it's in person.

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★ 5

Go early in the morning, there’s no one working the desk to check if you have a membership or schedule you on a massage or tanning bed. Smh

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★ 3

I really want to like this place because it’s so big and they have a lot of equipment. But be forewarned, they are not 24/7 as advertised. They are 24/5. Also, I’m literally sitting in the parking lot now at 5:30 on Monday morning and they’re not open when they’re supposed to open at 5 on Monday mornings. I have also noticed the consistent dirty bathroom issue others have mentioned. I can put up with a little uncleanliness for the convenience of the gym and equipment options, but not being open on time is very frustrating.

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★ 5

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★ 5

I highly recommend this gym. I’ve been going there for about 2 years now and for the money you really can’t beat what they have to offer. The facility is huge and they have a large amount of equipment. The trainers are all great and always ready to help with any questions on form or exercises. Big thumbs up from this frequent gym goer!

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★ 1

They are supposed to open at 5AM, literally people outside waiting for the staff to show up, playing with their customers' time, complete lack of commitment and respect. 5:30 AM and nobody showed up.

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★ 5

I just like to start off by saying great promotion one penny down one month free that was the catalyst that got me going with crunch fitness! I also want to say I talk to Oscar one of the customer service reps and he was amazing! He answer all of my questions and was very informative and helpful. Can't wait to get my crunch on at crunch fitness.

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★ 1

Last month I realized that crunch on the west side of Madison was still charging me even though I canceled my subscription in August. Since the assistant manager Justin told me last month that he would work on getting me a refund. I have tried to follow up and I’ve emailed him multiple times and still haven’t heard from him since. I contacted them about this issue originally in the beginning of December and Justin told me that he cancelled my subscription/membership but today I got charged again for an subscription/membership that I haven’t had since August. All I have to say is that if you want to sign up for crunch be willing to pay for the rest of your life because they want nothing but your money and they hope that you’ll never notice the money that they’ll take from your bank accounts. I truly wish no one else has to go through this but considering they won’t contact me back or refund me or even cancel my subscription/membership I just want everyone to know what they might be signing up for.

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★ 2

DO NOT!!!!! IMPOSSIBLE AND EXPENSIVE TO CANCEL!!! plan on getting a lawyer.

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★ 2

Only Cold water in shower (at least Jan/7 and Jan/8)

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★ 1

Cancelled my membership three months ago. I’ve sent the document (it shows $0 due) to them twice, talked to someone once, yet they’re still harassing me for payment on the erroneous charges. Horrible system.

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★ 3

The facilities are fairly good, plenty of racks for deadlifts and benches and the Sauna being a highlight. However - crunch is incredibly unethical regarding memberships. They deceitfully keep charging you for as long as possible even after your subscription period ends and despite good faith attempts to cancel it. Customer service was rude as well.

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★ 1

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★ 2

Good - plenty of weight equipment, weight machines, and cardio machines.

Bad - lacking cleanliness, consistent front desk workers (employees in general), and maintenance/refilling of general use items at the facility (paper towel, toilet paper, etc…)

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★ 5

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★ 2

Too crowded. Decent price. Fitness classes should be held in a separate area.

Edit: Nice spelling…

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★ 3

Great gym and worth the money! For the owner- please hire a professional cleaning crew. It’s not your staffs responsibility to clean the gym and bathrooms and it shows. The bathrooms are disgusting and it reflects poorly on you.

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★ 5

Fun, supportive atmosphere! The staff members are always so friendly and know me by name!

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★ 5

Great gym! Friendly staff! They keep it clean.

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★ 5

Isabella was a great and made the joining experience a fun and informative

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★ 1

I go to the gym regularly and sometimes I take my 13 year old son with me. I have never had any problems taking him with me, but this time there was a girl named Chloe who attended to me with an attitude, raising her tone of voice and asking for my son's identification to which I asked why since I had already taken my son several times. She gave me the tablet to register my son and walked away muttering bad words under her breath that my son heard. I don't want to specify the words, but I think that personnel like that should not be hired. I will make the report to the manager personally. That type of offense should not be tolerated. I always see people with children coming in. I honestly don't know what her bad attitude was due to, but it could be (misinterpreted).

Source: Google

★ 1

Poor customer service, after several attempts I was able to reach someone, went in to speak with the assistant general manager and was to get a phone call about the issue, never received a call.

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★ 2

I stopped going due to how dirty the place was consistently. The showers and sauna were consistently filthy. The showers had scale and hair all over and often had no hot water (at first I started showering at work to avoid the lack of warm water in the dead of winter). The sauna is filled with salt from people's sweat drying and not being cleaned up. But the worst thing of all is how cold they kept the place in the winter. I had to work out in full sweats to keep myself from shivering and even the employees kept winter coats on and would step into the sauna to try and warm up. I've canceled my membership and gone elsewhere.

Source: Google

★ 2

BARELY a 2/5….I wouldn’t go back if I had a free membership.

It’s new-ish (2 years old converted from Shopco) and that’s the only thing this place has going for it.

From the beginning it was poorly designed - poor temperature control / bad HVAC, tiny locker rooms, dirty / non-functional saunas that don’t drain - broken lights in the sauna, and they play HORRIBLE music - only shitty electronic remixes. One water bottle refill station that is very slow. There is a literal stain of crap in the men’s corner stall on the wall that has been there for months. The equipment is just dirty too… they clearly don’t clean underneath any of the machines either(which routinely break down).
Generally this is a 3/5 on its best day - very average, and if you’re lucky, average you will get.

Worst part of the gym is the personal trainers who seem to think that general gym etiquette doesn’t apply to them. Your immature personal trainers are bad for the gym culture you desperately need - it’s working against you and many of the members that I’m friends with are growing tired of the staff. It is clear that for many of the trainers, this is their first time being one.

I’ll be joining another gym in Madison.

Source: Google

★ 1

Leaving this 1 star until the men’s sauna is fixed. Last time I was in there the warmest it got was 108 on my own thermostat.

Source: Google

★ 1

The man working on the evening of 11/2 was extremely rude coming around and interrupting everyone’s workout from 8:45-9:00 yelling about how they closed at 9. I guess we can count on this gym to expect its patrons to leave 15 minutes early for the benefit of the closing staff.

Source: Google

★ 1

I’ve been trying to cancel my membership for over a year. I have a work schedule that doesn’t allow me to make it in during business hours. They refuse to cancel my membership over the phone and continue to charge me each month for a membership I haven’t used in over a year. I would not recommend this gym to anyone.

Source: Google

★ 1

Es la segunda vez desde que tengo mi membresia que los lunes la persona que le corresponde abrir llega tarde, son las 5:12 am y nadie abre las puertas.

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★ 5

Clean spacious machines not to close together friendly knowledgeable & helpful staff a real true no judgement zone space Crunch is real not cheap like other gyms. It's an A+++++++ gym

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★ 2

Crunch Madison has the dirtiest gym bathroom I've ever been in and pretty unfriendly staff.

During peak hours there are many people standing by machines for a long time without using them. Most people are not wiping down the equipment after using it. I've seen Crunch trainers not wiping down equipment after use which is unhygienic as well as unprofessional.

They are not 24/7 on Monday as their hours on Google state. They open around 6am or so.

The gym equipment is new and the space is huge which is the only reason I'm giving this a two star review instead of one star.

Source: Google

★ 5

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★ 5

I love this place. Group fitness classes are really nice and easy way to stay fit. They are fun, once you make friends you would not want to miss it. Thanks Crunch for coming here in Madison, You make my day-almost everyday!!

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★ 5

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★ 5

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★ 3

Ok for the price. A little pushy when it comes to trying to get you to sign up for working with a trainer, but that’s their style, so it’s understandable.

Lately the equipment has started to go through its first cycle of needing repair. Sometimes these items are broken for weeks at a time. Like the front door - no handle on one of the four doors. Weekend crew (mostly Sundays) don't even look up from their phones when I check in. Music is obnoxiously loud. TV service is sometimes broken/down for weeks at a time. Nearly every bench has broken vinyl on it, and I’ll be surprised if they get repaired anytime soon.

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★ 1

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★ 3

Great stocked gym but really needs to clean the locker rooms more

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★ 1

I’m a crunch member since this gym started here. I’ve been asking these guys to pause membership for about a month now since I can’t work out due to medical condition but they confirm it is paused and actual pausing never happened. I love crunch so much but I hate to say, they are worst when it comes to pause or cancel.

Source: Google

★ 4

Very affordable
Bathrooms are always Trashed super bad.
Staff is usually very friendly

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★ 5

Great equipment, great staff, kind members. Would recommend for value.

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★ 5

Have been working with Hunter for a few months now had great results. Love working with him and really enjoy how welcoming everyone is. Have been reaching goals consistently. Definitely recommend a personal trainer. He always works hard to help his people get too where they need to be.

Source: Google

★ 5

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★ 1

My partner and I got memberships in May 2023. We needed to cancel ours in August of 2023. We first called, and were told we had to go inside to cancel our plans. We went inside and canceled our plans. We did not receive any emails confirming it, but we had been told we were all set. Come may 2024, I had realized they had still been charging me and my partner $20 a month. We lost $180 each to their idiocy, and because we don’t have any proof, we can’t get that money back.

Source: Google

★ 5

Crunch has so many different options for my workouts. I always enjoy the variety of equipment and with the quantity, wait times are never an issue. The best part of my crunch experience, by far, has been working with my personal trainer, Hunter. He challenges me and provides motivation and advice on how I can attain my goals. He has helped me lose fat and increase muscle and I look forward to building on what he has already helped me achieve. Mad props to Hunter, he is awesome!! I would recommend him to anyone who is thinking about working with a trainer. 😎

Source: Google

★ 5

I've been using their PT services for about a year, working with Austin Jensen. I have nothing but great things to say about my experience and I'm very happy with my results thus far. Austin takes his job seriously and motivates me to get in the gym outside of sessions. He's knowledgeable and takes the extra time to personalize my program/sessions to my needs. Highly recommend their PT services. I would say it's worth the time to find the right fit for your trainer like anything though.

Source: Google

★ 5

Austin is a sigma, it was great working with him.

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★ 5

I’ve always had trouble going to the gym consistently, but my trainer Austin and the atmosphere at this Crunch has made it legitimately enjoyable to work out (which is saying a lot for me!). Austin is super knowledgeable, supportive, and fun to talk to. It’s great to have people like that to create an accepting environment at a gym.

Source: Google

★ 1

Stay away!!! Would give zero stars if I could. It is impossible to cancel your membership and when you call the staff are extremely rude and unhelpful. Literally go anywhere else

Source: Google

★ 1

This gym may have a large space, but it is incredible how much it cost me to cancel my subscription with them, I have gone to other locations and they told me they canceled it and they are still charging me. so much. technology and you cannot cancel by phone, I have sent emails and even letters I have been leaving that state for months and the only IMPOSSIBLE is for them to cancel my subscription correctly. I have called 7 times, I have sent letters and emails. Who should I contact to cancel my subscription?

Source: Google

★ 1

They accidentally set up a duplicate account and were billing us twice for several months. They apparently do not review their accounting records very closely, because they were charging for two memberships under the exact same personal information and picture. I caught it and then anytime we have tried to get the billing resolved, both in person and over the phone, the manager has refused to speak to me. This was their mistake, I did not cause it, but I discovered it and simply asked to be refunded for the duplicate charges. It has been almost a month and they have not refunded us yet. I am not impressed at all with the manager. Everyone else that has tried to get us in contact with the manager has been very nice and helpful, but they cannot actually do anything without the manager.

UPDATE-- After calling everyday for weeks, I finally got angry enough and threatened to file legal action and the manager actually called me back. He tried to pretend like this was the first he was ever hearing of this situation despite the fact that I personally witnessed paperwork being placed in his office by the assistant manager and I had spoken with nearly every person that works at the front desk. He was rude and talked down to me. His resolution was unacceptable as it would end up costing me money. He never even apologized for the duplicate account and the double billing. Terrible manager. I feel sad for anyone who has to work for him. For the third time I was told that I will see a refund on my credit card in 5-7 business days. I sure hope it actually happens this time.

Source: Google

★ 2

Equipment and gym area are fine. However, when equipment breaks needs maintenance it takes a long time to be fixed. If you need to use the locker room I wouldn't recommend the gym. Often paper towel or soap are not available. Showers are very dirty, often broken, and do not have hot or even warm water. Locker room in general is dirty and does not appear to be cleaned on a regular basis.

Source: Google

★ 5

Great gym, people are normal here

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★ 5

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★ 3

I joined Crunch right after it opened. It felt new, open, clean, and everyone was friendly. Over time, I noticed several changes which lead me to cancel. It became crowded and dirty, and leading me to decide to join another gym.

1. Understaffed- The place is huge, and has quite a few people that work out there daily but heavily after work. However after 6:30pm or so, Crunch only has 1-2 employees staffed- who only are at the front desk. Nobody is cleaning the bathrooms or the facility. After 7pm it felt like the wild west in the building.

2. Cleanliness- every single time I have visited the last several months- trash was overflowing in the bathroom, floors were dirty, and they never had towels to clean the equipment after use. Therefore, nobody wiped anything down- for months. I felt when I got home every time I needed to take a chemical bath.

3. Crowded- When visiting after work (anytime between 5-8:30pm) it was hard to get on machines and felt like a stampede. Only after 9pm did things clear.

Pros- this place has literally everything that you can think of. It is the most stocked gym I have seen and they have something for everyone. The equipment is still fairly new (although some leg machine fabric is starting to rip), but everything was nice. It's cheap, and is mass appealing.

Source: Google

★ 5

Traveling for work, this location is pretty good. Has everything you need to get a good workout in.

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★ 5

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★ 1

Not transparent to customers and some rude employees on the phone when you call for help.

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★ 5

I have been a member here for a few months. I love the energy at this gym! The music and classes are what keep me coming back. Friendly and helpful staff too :)

Source: Google

★ 5

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★ 1

Unfortunately the front desk staff here are pretty nasty. I called to ask whether payment schedules are on a fixed date or based on when you sign up. The first person said “I’m not sure” and hung up. I called back, talked to another guy, he said “you have to come into the club for me to tell you”. I was wanting to ask about a spam text I received from crunch - lol, like crunch texted me first. I asked if I could get information over the phone. He only repeated “it’s different prices online than when you come into the club”. I asked if the people on the phone are the same folks in the club, and what the difference between the phone and the club were. And he hung up. I was as polite as I could be in trying to understand why I can’t get information from calling, and their response to hang up in the middle of the conversation was rude. I’ve worked several service jobs before and understand that there are limitations/policies to follow, such as, you can’t buy a plan over the phone, you have to come in to sign up. But they didn’t even try to treat me like a person when I was asking a fairly simple question. I’m sure they genuinely don’t care about their job or the company, which is fine I guess, but basic human decency is another thing.

Source: Google

★ 1

Zero stars if I could. I've called 10+ times they wont close my account, wont let me know if its still open, and hung up on me multiple times. This gyms employees are rude, unprofessional, and impatient. Have had them give me incorrect info and wasted my time and energy finding how to close the account. Zero stars don't give them any business.

Source: Google

★ 1

After reading several responses by some of the managers of Crunch Fitness locations I do not think I will be joining their gyms. I was going to try them out while taking a break from Planet Fitness. We use their locations while we travel all over the US-but like I said, some of the responses from these managers are extremely unprofessional and come across as somewhat childish. I mean, I am just one person so who cares-right?

Source: Google

★ 1

I joined this gym at the encouragement of my husband and because I was excited at the idea of going to fitness classes. I really wanted to like this gym. I went to my other gym 3-4 times a week and after switching memberships, this gym did everything but motivate me to go work out.
I almost got hit in the parking lot more times then I even went into the gym. You can only reserve a spot in the fitness classes 24 hours ahead of time, so no planning in advance. There were no dumbbells lighter than 20lbs, limited machines, TVs rarely working (only on/working 2 or 3 times I went in), small locker rooms/bathrooms. There was sanitizer spaced around by different machines but I rarely saw anyone use it, trainers included. Most of the people I walked by or that almost walked into me were rude and made this a place I did not want to go to.
As someone who is plus sized, I was judged and stared at by those working out as well as by staff members. It said no judgement in different places, but I definitely was stared at multiple times by multiple people. I was asked multiple times (by phone call and on my way past the check in desk) by staff if I wanted personal training even after saying I did not want any.
When I went to cancel my membership, I was told "I don't like hearing that." The staff member went on to say that I was not able to cancel my membership until it had been active for 60 days. And then even after that, it would take another 30 days to fully cancel my membership so I would probably get charged for the monthly fee and the annual fee.
Switching gyms and trying Crunch is probably one of my worst mistakes of 2024. Definitely wish I had read all these reviews before leaving my previous gym.

Source: Google

★ 1

Crunch is canceled, if i could leave 0 stars i would. staff and equipment and location was always nice but the higher up company is too much. i was repeatedly double charged and it was a hassle to settle it out. this problem happens to a majority of their customers if you just look it up on google and even asking my friends that go there, they experience similar issues. one of my friends was sent to collections due to an outstanding charge of $25, not making this up. it takes more money to process that collection than the collection fee itself. they’re annoying and scammers fr. when i tried to cancel in person, i was told to email, when i did that, i was charged the following month because my membership was not actually canceled, and then i was allowed to suddenly cancel over the phone??? i’m getting worked up just typing this up, crunch is my #1 archenemy now

Source: Google

★ 5

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★ 5

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★ 1

I’d rather pay more for a month to month gym than this gym that charges me a late fee when my payment doesn’t go through and won’t wave it. Good cycling room, grimy bathrooms.

Source: Google

★ 5

The facility at Crunch Madison is well-maintained, with clean equipment, good music, and a spacious layout.

Source: Google

★ 1

Wouldn’t refund me for my prepaid personal training after I realized personal training isn’t for me. Only used 4 out of my 12 prepaid sessions and they wouldn’t offer partial refund or credit towards my membership at all which is very disappointing. Also kept charging me after I canceled and said they would refund me which never happened.

Source: Google

★ 2

Take a very long time to fix anything that is"out of order". The TV's haven't worked in over a month. The men's bathroom only has stalls because the single urinal is "under maintenance". For over a month. Will most likely be going back to planet

Source: Google

★ 5

Austin Jensen is the best!!! If you're looking for a trainer, go see Austin! He pushes you and keeps you motivated, plus he is pretty funny! I've been very impressed with Crunch! Everyone is so friendly and helpful.

Source: Google

★ 3

I pay $10 a month, I can't complain about that. Theres plenty of equipment, machines, free weights, plus heavy bags.

However, I am disappointed in how filthy the locker rooms get as well as the floor, showers, and sauna. I understand being short staffed isn't easy. Just wish we had cleaner locker rooms. Other than that, I like Crunch Fitness.

Update: I forgot to mention, another thing that bothers me is that your gym is not 24/7, 7 days a week. This can be quite inconvenient. Like many people, I have a busy schedule, it would be nice to go to the gym regardless of time after a busy day or night. If I had the money, I would go to Princeton to be honest.

Source: Google

★ 5

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★ 5

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★ 5

I had a crunch kickoff with Graham and he was fantastic! I told him I had flexibility and mobility issues and he floored me with band work to help with my hip and knee issues. If you have joint pain or feel tight - Graham is your guy!

Source: Google

★ 5

Visited for my training appointment, thinking I’d really only benefit from the full body scan. I met Graham Gits, the personal trainer assigned for my visit. I quickly let him know I didn’t really want to go through the questionnaire and just wanted the body scan, communicating that I really didn’t want to waste his time.

Graham was great with it and pivoted very well. We threw the paper out the window and started to sincerely talking about my shoulder issue and my recently broken ankle. I explained that the shoulder pain had held me from my bench and shoulder goals.

We went to the floor and Graham demonstrated/walked me through a couple of movements that I think will help a ton! Potentially resolving (or at the very least improved) a shoulder problem that’s been with me for years in just 15 mins!

All in all, Graham Gits was absolutely fantastic. Easy to talk to, more than knowledgeable around shoulder and knee biomechanics and fitness, and genuinely interested in fitness and helping others achieve their fitness goals.

If you ever go to this location, ask for Graham Gits! Or otherwise known as, “the shoulder and knee guy” :)

Source: Google

★ 1

Cancelled my membership back on October of 2023 and still being charged. I’ve gone in three different times, talked to two different managers plus corporate and still they kick rocks down the road. Please pay attention when cancelling, they will rob you continuously.

Source: Google

★ 5

Actually a really solid gym aside from nobody ever re-racking weights in the right spot. Plus there’s no pec deck and the leg extension lowkey sucks. But otherrr than that the gym is amazing.

Source: Google

★ 5

Easily the best gym in Madison (and the Madison surrounding area) when it comes to membership options, membership costs, classes, space, equipment, and more. The staff is really great and friendly. Shoutout to those of you who I see on a regular basis! :)

Source: Google

★ 1

Don’t go here. They said that I would have to come in there to cancel the contract once the contract hits its end date, which doesn’t make sense because they shouldn’t charge me after the end date anyway. It’s ghetto and extremely unprofessional. Don’t give this place your money let them go out of business

Source: Google

★ 5

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★ 5

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★ 5

Andre is the man! Energy and knowledge are amazing, and takes pride in everything he does/touches.

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★ 2

Dirty and unorganized. You will often see 4 teenagers at the front desk on there phones when the gym is in shambles and covered in filth. They also follow the easy to sign up near impossible to cancel model. Steer clear of the big box gyms.

Source: Google

★ 1

Trying cancel a membership is like pulling teeth. I went in person a month ago to cancel because no one answers the phone; spoke to someone, told it was canceled, thirty days later I got charged again. Just called again today and had a conversation saying that my cancellation is "pending" which is ridiculous... It should have been cancelled the same day I walked in! Was now told that "this should be the last charge" which I'll make note on. So sketchy.

Source: Google

★ 5

I’ve been at crunch for a couple months now and I want to just show my appreciation for my trainer Ricky J. I’ve been taking the HIIT morning classes with him. He is a phenomenal trainer.
I wanted to take a moment to thank him for the training sessions that is well thought out and always different. He knows us and anticipate our needs. He cheers us on with his positive attitude. Your efforts in preparing the materials and delivering the content have been greatly appreciated. Thank you for encouraging us, push ing participation which made the sessions interactive and fun.
You were always well-prepared, and you made sure that everyone in the group was able to keep up with the pace of the sessions.

Overall, kudos and thank you 😊

Source: Google

★ 5

From the beginning they were quite welcoming. For a such a large place it never felt like it. They are very good orienteering you the facilities and asking if there is anything specific you were looking for. I have never been to a fitness center. They just set a very high bar.

Source: Google

★ 5

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★ 1

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★ 1

Avoid at All Cost!! Crooks!! No integrity or honor. Biggest bait and switch racket in fitness. Advertise special on their website, collect all your info, including Credit Card, then say there was an issue and they will call next day. location. Never hear from them. Went to Madison, they said the price info info at the location was old.They wanted $160.00 that day to start a new membership.

Source: Google

★ 5

Source: Google

★ 1

I’ve worked out almost every day since opening and am disappointed with how dirty the whole place is. Workers everywhere but none cleaning.

Men’s showers look like they haven’t been cleaned since opening. If I could leave a zero star review I would. It’s clear they don’t care about cleaning anything.

Source: Google

★ 1

Justamente hoy me robaron mi cartera la deje en mi casillero y al terminar mi entrenamiento ya no estaba, nose que pensar, tengan cuidado

Source: Google

★ 1

Beware of thieves! Your wallet, car or anything can get stolen here. On our 1st day my boyfriend’s bag pack got stolen inside the locker room of this place. We kept the backpack and wallet in a locker in the locker room and after we came from the workout the backpack was gone. And when we checked with a person who works here, She was really helpful but nothing she can really do about that So beware of thieves/criminals. The environment where you do your workout is not safe here. And they don't have a good security camera system either. The general manager's attitude was like "i don’t really care". So go to your place at your own risk. For a 10 dollar membership, you could lose something much worth.Now we need new car keys, my boyfriend also have some cash and his wallet and everything is gone, the lady was alone, no manager at that time!Be aware

Source: Google

★ 2

The paper towel dispensers are always empty so no one can clean the machines, which makes me really question the cleanliness of this place.

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★ 5

I did some personal training with Dorion, and it was extremely helpful! He listened to my goals and helped make me an individual plan to meet those goals. He was very helpful with changing things in the plan that weren't working for me and showing me how to do everything with no judgement. The pricing was also very reasonable! Overall, I highly recommend this gym and personal training with Dorion.

Source: Google

★ 5

I really like the equipment and environment

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★ 1

It is 743:am on a Sunday morning and the gym is still not open.

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★ 5

Great environment

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★ 5

Very good facility!

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★ 5

Very good

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★ 5

it’s a very nice gym and kept very clean

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★ 5

Great equipment and tons of space for martial arts training! Highly recommend!

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★ 5

Excelente

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★ 5

Lively vibe, verg nice people, people from all backgrounds, serious training environment, and I rarely ever have to wait for a machine when I want it.

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★ 5

TODAY WAS MY 1ST DAY HERE& IT WAS VERY UPLIFTING, JUSTIN AT THE FRONT DESK WAS VERY HELPFUL& GIVING ME A TOUR& LOCKER FOR MY THINGS, &SARAH TOOK THIS BEAUTIFUL PIC OF ME,VERY NICE STAFF& VERY GOOD ENERGY&I FELT VERY COMFORTABLE WORKING OUT,JUDGEMENT FREE ZONE& I GOT A FREE T-SHIRT😊 GLAD I'M A MEMBER.

Source: Google

★ 5

Great gym great price

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★ 5

Súper entretenido y muy cómodo para entrenar mi gimnasio favorito de lejos!

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★ 5

Muy buen servicio al cliente, muchas maquinas y buen ambiente, cualquier pregunta sugiero buscar a sarah!

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★ 5

Very good gym, cost benificial, and great equipment! Marzell was very nice as well!

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★ 5

Wow crunch is so much fun!

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★ 5

Me encanta que siempre hay maquinas disponibles, el lugar es agradable

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★ 5

Amo hacer ejercicio en este lugar es muy cómodo

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★ 4

Great atmosphere, good people, well kept machines. Great price for the amount of equipment

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★ 5

Me gusta la vibra y entorno de la gente

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★ 5

Has great variety of machines and good community feel when you walk in the door

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★ 5

Staff is great! Good range of machines for beginners to advanced. Fun classes too!

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★ 5

I love crunch!!

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★ 5

It’s a newer gym and all of the staff are nice and inclusive to everyone who comes

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★ 5

Good Workout Machines

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★ 5

Good gym overall! Good machines

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★ 5

I love how big it is and how people are friendly as well as the employees, and the price is really reasonable.

Source: Google

★ 5

Crunch is always very clean and the vibe here is very welcoming to all. 5 stars

Source: Google