★ 1

The new ownership is awful I submitted thru the app to cancel as I have a new ins incentive to get it paid for thru ins and it was at the end of March and heard same day this request was being forwarded to be processed by the correct dept. I never heard anything, so I reached out, and they are now trying to tell me that I am resubmitting my request and have to pay for an additional month. No, I submitted you accepted on 3/26 my request it's not my fault I had to reach out for you to do anything in a timely manner. I am not responsible for the month of May, April yes it's within the 30 day period and to think I was going to re up when this place also needs work. I am an idiot.

Source: Google

★ 1

My boyfriend and I have been going here for quite some time, the quality of the gym has become horrible, always dirty, no towels, broken machines, scanner will go out and nobody can get in. My boyfriend canceled his membership THREE times now over the phone and is still being charged monthly. Not to mention when the lift rib location became NFP he was being charged for both gyms. There’s no onsite staff now so there’s nobody to talk to about the issue and now when he calls he gets an AI representative that doesn’t help shit. If I could leave a -1 star review I would.

Source: Google

★ 3

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★ 1

As with other recent reviews, I can also confirm that the member experience at this gym has really been compromised in the past year (new ownership?). General lack of maintenance and repair on equipment, no cleaning staff from what I can tell (or staff in general) and occasionally even lack of basic cleaner and towels for wiping off equipment post-use. Its in a convenient location for me personally, but unfortunately will be canceling as there are far better options elsewhere.

Source: Google

★ 1

This gym has become absolutely disappointing. Imagine paying a monthly fee for a gym that never is updated, has THE SAME broken machines for YEARS, and a scanner that doesn't work and no staff to let you into the gym. When we try to help others get in because the buildings broken scanners don't allow actual members into the gym, they charge us extra money, so it sounds like they're only looking for ways to charge people more money, not improve the gym. There has not been towels/rags available to clean off machines for months. The entire gym feels disgusting and unkempt. Do better and lower your membership rates because whoever owns this is just looking for a monthly paycheck without doing anything to upkeep this gym. Don't waste your money on a membership.

Source: Google

★ 1

New ownership is terrible. Their new door scan in system is poor quality and will sometimes not allow access. They also recently sold off two of their gyms and stuck my membership with the rib mountain location which I do not frequent and was then held ransom to pay a cancellation fee to the rib mountain location and a new member fee to the wausau location to access the gym I wanted. If at all possible I would suggest finding a different gym location as this one is shoddy at best.

Source: Google

★ 1

Quality has gone way down at this gym. Came in to no heat one day, and now an electric disconnect notice on the front door.

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★ 3

Equipment always broken and never gets fixed. No one ever there to talk to about the issues and have submitted things for complaints, never addressed. The good thing is it is always open and accessible.

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★ 5

Really good customer service over the phone I like all of their facilities

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★ 1

Website said front desk hrs was open til 6. Took time to drive down and got there an hr before then, but no one was available. Tried calling during desk hours too, no one answered.

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★ 4

Typically not over populated. My workout hours are typically around 4-7pm. If you don't want anybody there I would recommend coming in around 4am-8am and 7am-12am. Pretty clean, the floor mat though needs to be fixed due to being uneven. I've seen people fall .

Source: Google

★ 5

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★ 4

Rates went up, and service went down. No paper towel in the entire facility, but who needs to wipe down the machines anyways. Hopefully no other equipment breaks, it’ll be a few months before any repairs.

Update Sep 2023: It’s been a complete 180. They’ve implemented a towel system which is awesome. Paper towel is also back. Anything broken has been replaced very quickly! Also noticeably being cleaned very frequently!

Source: Google

★ 1

I stopped to find out about membership, but no one could find a person in charge.
Makes me wonder who cleans the equipment and who does first aid or CPR if needed.

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★ 3

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★ 5

The place to be for big gains!

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★ 4

Great place. People are nice. Treadmills need to be updated... Need a few modern treads with interactive trail runs.

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★ 5

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★ 5

Great facilities and clean as well. Love my work outs.

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★ 5

Absolutely love this gym! It never seems to be to packed.

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★ 4

Nice gym.dumbells to 130 lb's, Duffalo bar, diamond bar, 8 inch log, amd some large tires out back. Don't visit on sunday's unless you have a membership, since no employee's will he there to show you around.

Source: Google

★ 5

Love the vibe at lift north.. Um there a few times a week

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★ 5

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★ 5

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★ 4

Just need a new stationary bike and fly machine otherwise it's awesome. Way better than Anytime in Wausau. Can't compare it to Francks gym cuz I've never been there.

Source: Google

★ 5

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★ 5

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★ 3

I like it because its close to home. Although it would be nice to have a blow dryer and working fan in the shower area to get ready for work.

Source: Google

★ 5

Awesome facility here. I go multiple times a week and the place is always clean and orderly. As a member I get 24 hour access even during Covid. Only complaint is the monthly price. Can seem a little high in comparison to other places but it's worth it currently.

Source: Google

★ 5

Excellent facility with great staff.

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★ 5

Definitely a great gym to fit your needs. Excellent staff!!

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★ 5

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★ 5

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★ 4

Well lite and clean! They have everything you'll need to meet your fitness goals 10x over!

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★ 5

👍

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★ 5

All 3 Lift gyms are awesome. The staff is very friendly and knowledgeable.

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★ 4

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★ 4

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★ 5

Great people, great trainers, great equipment, and it is the cleanest gym I have been in.

Source: Google