★ 5

I love Orangetheory! Coaches and desk staff are all amazing, fun, energetic! The otf community is great and love all of the fun challenges.

Source: Google

★ 5

Source: Google

★ 5

Great coaches and members. I enjoy the feeling of family here.

Source: Google

★ 1

I was excited to try out a free trial class. However, the day of my scheduled trial class was the day after a horrible storm ripped through west Madison causing serious damage including trees snapped onto roadways and falling on houses. My neighborhood was without power, and it was uncertain when power would be restored since MG&E said this was the worst power outage in its history. I called OTF early that morning explaining my situation and asked if I could call them back to reschedule my class after regaining electricity and assessing storm damage. OTF said I had until the end of the day or I would incur the $28 cancellation fee for the trial class, which I did not know about.

When I talked to OTF to originally schedule the trial class, I asked why they needed my credit card, and the employee said it’s just how their computer system works. She never mentioned the $28 cancellation fee if not given 8 hours notice. I was told this policy was noted in one of the reminder emails sent in the fine print.

While I fully understand and respect that there are fees for canceling, I was shocked and disappointed that OTF was not forthcoming about the cancellation policy for free, trial classes and that they could not extend the 8 hour notice for such an extenuating circumstance such as a natural disaster.

I ended up getting the $28 fee refunded because I happened to text the class instructor the evening prior during the tornado warning saying trees were down on the roads, and my house lost power saying I was unsure if I could make it class at 6:30 am. It was only because of proof of this text and the fact that it fell within 8 hours of the class that OTF would refund my $28.

I realize I could have just rescheduled the free trial class weeks out without penalty but chose not to because they were not forthcoming about their policy and inflexible despite extenuating circumstances.

Reply to OTF response:
I appreciate the extra opportunity to reach out to management again about my experience. I have already spoken to two managers throughout this process. The last one I talked to said she had to follow the OTF cancellation policy. Several days after posting this Google review, one of the managers reached out via voicemail offering free elite membership for a month. I respectfully decline.

Source: Google

★ 5

OTF Madison West is awesome! The workouts are challenging but also adjustable to your fitness needs/goals. Coach Lo and Coach Sarah are the best!! They’re both motivating and knowledgeable and bring amazing energy to every class!

Source: Google

★ 5

The staff and coaches are top tier! Loved the workout as well🙌🏼 10/10 would recommend!

Source: Google

★ 5

Love OTF and their staff. Friendly, welcoming and supportive. I really look forward to my workouts. They make it fun and different each time.

Source: Google

★ 5

I had been looking for something to keep my attention, challenge me, and get me excited to work out again. The energy, the people, and the constant movement keeps me engaged and invigorated to keep coming week after week.

Source: Google

★ 5

Encouraging coaches with challenging & varied workouts for any fitness level. Welcoming and engaging front desk staff.

Source: Google

★ 5

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★ 5

OT provides a great interval workout really improves fitness. I would highly recommend it. The coaching staff is knowledgeable and helpful.

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★ 5

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★ 5

Love it, Sara best instructor.

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★ 5

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★ 5

The coaches are the best here! They always bring the energy and take the time to get to know everyone and always have your best interest. The group workouts, coaches, and overall atmosphere keep me coming back.

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★ 5

I’ve been going to OTF for about five years now. In that time, I’ve built my confidence, speed and strength, but my favorite part is the sense of community there.

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★ 5

Great workout, friendly and helpful front desk staff and coaches!

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★ 5

Incredible coaches, welcoming and friendly staff, and incredible workout!

Source: Google

★ 4

I like that I work my whole body harder than I could ever on my own. You also play bumping music that motivates and the group dynamic keeps you going! Two things keep me from giving five stars: the cost per class is a little high and it can be hard to follow along sometimes, even after I have been multiple times now.

Source: Google

★ 5

Finished my first 2 classes! Great energy excited to keep going!

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★ 5

I've tried a lot of different workouts (I dread most of them), but OTF is the one that I genuinely look forward to. Great workout, awesome energy and the coaches are great at motivating you to keep moving. Highly recommend!

Source: Google

★ 5

OTF is the best workout on the planet.

Source: Google

★ 5

The coaches are outstanding! Liv, Sarah, Lo, Kai and Michelle are great coaches. Love the music and how they keep us energized during our workouts. I’ve made great progress in my fitness working out with them and enjoy going 5 or more days each week. Definitely worth it!

Source: Google

★ 5

Amazing workout that keeps you coming back for more. They work with you through thick to thin!!

Source: Google

★ 5

I love the enthusiasm of the coaches, the variety of the workouts themselves, and the positive and uplifting atmosphere!

Source: Google

★ 5

You guys are amazing!!!!

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★ 5

If you’re contemplating, please do it! Best decision I’ve ever made for my mental/physical health. I was new to working out, 4 months in and I still look forward to class everyday!

Source: Google

★ 5

OTF Madison West is amazing! I am grateful for the skilled and caring coaches and staff who encourage and support everyone. Upbeat and positive atmosphere + effective workouts = perfection!

Source: Google

★ 5

Orange theory has been a great addition to my fitness routine. I truly appreciate the coaches and front desk staff - they’re genuinely welcoming, encouraging, and motivating. It really is more than your run of the mill gym, it’s a community. Highly recommend! 🧡🍊

Source: Google

★ 5

Love the coaches and workouts! Highly recommend!

Source: Google

★ 5

I love OTF! It's a great HIIT workout. Well worth the money. The challenges and benchmarks are well set to push the competitive to keep improving. The coaches give clear instructions and lend motivation when you need it!

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★ 5

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★ 5

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★ 5

It's a fun way to work out. They make good use of technology with their heart rate monitors and exercise equipment. It's a big chain, so you can work out at locations all over the US.

Source: Google

★ 5

Great workouts, and very good value. Instructors (coaches) super enthusiastic, helpful, and knowledgeable.

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★ 5

Best hour of my day! Love them so much!

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★ 5

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★ 5

I love all of the coaches and front desk staff! They are always so positive and encouraging. I definitely would not do most of this workout on my own! I love when the call out individuals for either increasing speed, improving form, or getting to orange.. it really helps. I also really appreciate a challenge and have done things I have always told myself I couldn't. This is my third OTF club (after moving to a different city) and I am very happy and impressed with OTF West!

Source: Google

★ 5

Coaches are first class!

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★ 5

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★ 5

Always a great workout. Staff know everyone by name we don't even "check in." They see us grab our cards and mark us down. I cannot say enough good things about orange theory.

Source: Google

★ 5

Source: Google

★ 5

Love this Orange Theory location!

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★ 4

Great Staff, I loved OTF.... However the business practices are predatory. They unfroze all memberships that were frozen because of COVID (any other reasons?) in December and failed to notify their members. And any business practice that requires does not allow customers to cancel immediately over the phone or over email is a predatory practice to take more money from you.

Edit: OTF made it right but it still shouldn't have happened in the first place and shouldn't have required talking to the owner to resolve, so I cannot give 5 stars

Source: Google

★ 5

Been going here for several years now - absolutely love the workout and the coaches and the other people. You can try it out for yourself stress-free because the first class is free.
I also think they have handled the pandemic really well and appreciate the way they listen to their members and adjust policies based on feedback. OTF love!

Source: Google

★ 5

I love the variety of workouts! Every day is something different from the last, and the workouts always challenge different muscles or test your strength and endurance in a new way. I find I push myself to workout harder in the studio setting. The enthusiastic coaches and supportive friends keep me motivated and encourage me to always give it my all.

Source: Google

★ 5

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★ 4

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★ 5

The classes are varied and the instructors are incredibly encouraging. I love the support and how individualized the approach is.

Source: Google

★ 5

The classes are intense and they do a great job using a variety of workouts to keep it fun. I burn so many calories each hour I’m here! The coaches have all been great at explaining workouts and the benefits, as well as keeping everybody motivated and positive throughout class. It’s also cool to see your name and stats up on the screen at the end and know you just got a great workout in!

Source: Google

★ 5

I love OrangeTheory so much! The coaches get to know you by name quickly, they come over and help you if they notice that you’re doing an exercise incorrectly, and I love the community! I used to hate gym class in school and am NOT athletically gifted, but I LOVE OrangeTheory and am making positive progress in my fitness journey because of them! 🧡

Source: Google

★ 5

Orange Theory is A+ with coaching, cleanliness and structure. They always make sure I get the most from my workouts.

Source: Google

★ 5

I went in a little apprehensive but came out glad that I decided to restart my fitness journey with OTF! Each class is a different challenge, and it motivates to try harder each time. If you're thinking about joining OTF, I would say, DO IT!

Source: Google

★ 5

I like the structure and variability in the workouts. I love that we do floor exercises that I wouldn’t even think of doing myself, and each class has different workouts so I can go multiple days in a row and do different things. I also like how each class is set up differently when it comes to the structure (i.e. strength vs endurance days), and amount of time spent on the treadmill, rower, and floor. Having base paces, pushes, and all outs keep a ~30 min tread block from getting boring and actually makes it feel like it flies by. I also appreciate how each coach has their own style of coaching and leading the class, but all are encouraging to both push ourselves and trust ourselves when we need to take it easier. This is the longest I’ve been able to stick to a workout routine - definitely worth the membership!

Source: Google

★ 5

I love the music, the different workouts & challenges as well as the coaches! I prefer working out in a group and appreciate the coaches making me feel welcomed every time.

Source: Google

★ 5

It was awesome experience with the orange theory fitness. I loved it really recommend.

Source: Google

★ 5

Source: Google

★ 5

I get a better workout in an OrangeTheory class than I'd ever get by just going to the gym on my own. It's more fun and I get a better workout. The instructors have all been great, the equipment is good, the variety of workouts is nice, the place is clean and the music is good. I don't have any regrets or hesitations about joining and attending each week.

Source: Google

★ 5

The best!!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love going to Orange Theory. Everyone is friendly, helpful and always making sure we have a good workout:)

Source: Google

★ 5

Source: Google

★ 5

I LOVE Orangetheory!! The classes are fun, the coaches are motivating and care about your success, and you always feel accomplished after every workout. I would highly recommend to any of my friends, and I’m currently trying to convert my boyfriend 😂

Source: Google

★ 5

The Coaches are the best!

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★ 4

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★ 5

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★ 5

It really feels like all the coaches and staff care about you and your goals. I'm impressed with the way they handled COVID and have felt safe returning to working out in their limited-capacity classes with a mask. I have workout equipment at home, but I never get quite as good a workout as I do when I'm in studio being coached live -- I'm a little bit addicted, but the classes are almost like therapy for me at this point. I've been to a lot of different OTF studios around the US and Madison West is definitely my favorite; glad it's my home studio!

Source: Google

★ 5

Great team and clean facility

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★ 5

I love this place and all the staff here. All the coaches are very helpful and they push you effortlessly! Fitness consultant Hailey is great as well!

Source: Google

★ 5

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★ 4

I liked their workout structure. Definitely recommends to the people who wants to workout in a group.

Source: Google

★ 5

Orange Theory workouts push you harder then exercising on your own even if you are not a competitive person. You can't help but be inspired by the people around you.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

It is fun working out at this place. I never realized I could reach 900 calorie burn <1hr workout.
Better if we have device at lower price range or at least ability to sync our own devices (Fitbit/Apple)

Source: Google

★ 5

The instructor was really encouraging during the class and made sure that we had the proper forms for some of the exercises. She was fun and made the class really interactive

Source: Google

★ 5

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★ 5

I love the coaches and that they encourage you as you go. I love the intervals on the treadmill (I hate just running for an extended amount of time) and I love that each workout is different! Keeps it interesting. Also the staff are so friendly at Madison-West. They always say "hi" when we come in and "see you next week" when we leave.

Source: Google

★ 5

I am someone who has always hated working out. Because of this (and the fact that I was very out of shape), I was very nervous to try OrangeTheory. I was worried that I would hate it, or worse, not even have the ability to get through my first class with my fitness level. I was VERY wrong! After my first class I decided to sign up for an unlimited membership. The workouts are tough, but the instructors walk you through modifications to make it easier/harder if need be. All of the staff are amazing, and treat everyone as people instead of just an enrollment number. I have tried other locations outside of the Madison area and no one compares to this location. I can't speak highly enough about them. If you are scared like I was to try this place out, just do it! You won't regret it!

Source: Google

★ 5

Orangetheory Fitness is an excellent way to shake up your normal workout routine and is a perfect blend of being in a group class setting but working towards your own goals at your own pace.

Source: Google

★ 5

Great atmosphere and great coaches.

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★ 5

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★ 5

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★ 5

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★ 5

Great staff and coaches. Good differentiation with the workouts too. I’ve been a runner for years and their workouts were challenging. Their method of breaking up the workout between different “blocks” of running, rowing, and floor exercises has been refreshing and motivating. The coaches can also be heard (most of the time) over the music, which isn’t excessively loud.

Source: Google

★ 5

High energy coaches work you through an intense hour of challenging exercise. Never a dull moment or boring workouts on repeat! I cut a full 10 minutes from my 10K PR just from six months of classes at OTF. This place made a huge difference in getting me off the couch and into the gym by taking the guesswork and motivation out of fitness. All I have to do is show up and work hard and the coaches and staff take care of the rest!

Source: Google

★ 5

Source: Google

★ 5

The coached workouts help me push harder than I ever did working out on my own. I also love that the coaches are engaging and willing to answer any questions. I was hooked after just one workout!

Source: Google

★ 5

Source: Google

★ 5

Simply amazing!!!

Source: Google

★ 5

Source: Google

★ 5

My home studio in Charlottesville, VA is the BEST (ok, maybe my opinion is a little biased), so when I was traveling for work and wanting to hit up an OTF class, I was a little nervous that the experience I was going to have would fall short of what I normally experience. I was pleasantly surprised with the Madison West OTF crew! The same camaraderie, high energy playlists, attentive coaching and supportive encouragement was all there! That is what makes OTF such a great choice as a fitness home. My main personal fitness goal is to lose a large amount of weight, and in that, some major mental and emotional obstacles have popped up. I've successfully overcome these 100% due to the coaching staff's encouragement and direction, and the studio's fun and positive vibe atmosphere. That's why I keep going back. It's great to see a similar culture as a guest at other studios. Keep doing the thing!

Source: Google

★ 5

I love this place! The guidance through your workout is amazing. I struggled at other gyms not knowing what to do or why I was even going it. Judgemental free classes, and people of all athletic abilities go there. I love the easy scheduling right through my phone it works perfectly with my busy life style.

Source: Google

★ 5

Source: Google

★ 5

I really enjoyed my first class. It challenged so many of my muscles that normally wouldn't get touched during a typical workout. I typically only run on the treadmill and this class had my arms and legs working so hard that they are still sore 2 days later. I personally love leaving a workout feeling sore because that tells me it was a workout worthwhile. I love that I was able to see how hard I was working by watching the orange zone and also how I was able to see the calories I burned. The trainer, Adrian was patient and personable and did a good job explaining the exercises and coaching me along the way so that my workout would be the most effective. I left Orange Theory with a great first timer experience and I plan to buy a membership to continue going so that I can achieve my results!

Source: Google

★ 5

The coaches are fantastic and even though I dread every workout, I feel fantastic after. The way it is broken down you can focus on hitting small goals. Trust me you will be surprised with what you can do.

Source: Google

★ 5

Source: Google

★ 4

I liked the variety; it kept my mind from thinking about how long I was working out and helped me push myself harder. It was super helpful to have the constant feedback about my heart rate to have a quantitative piece of information to help me decide how hard to push myself. The trainers were excellent! They provided a great balance of encouragement and challenge.

Source: Google

★ 5

Source: Google

★ 5

Great trainers and awesome staff.

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★ 5

Absolutely love this and so happy that I gave the free class a shot. I was hooked that day and signed up immediately following. Definitely recommend OTF :))

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I LOVE this gym!

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★ 5

That I burn at least 500 calories every time and i never get bored with the workout. Instructors are wonderful. Very kind and passionate about what they do.

Source: Google

★ 5

It's regimented - makes it thinkless to get a good workout in. It's not gimmicky - it's just running, rowing, and weight training. All proven, effective workouts. There's gamification with the heart rate monitor - a good self-motivator to keep pushing yourself and working hard.

Source: Google

★ 5

The variety of workouts and ability to adjust up or down depending on your fitness level is great!

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★ 5

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★ 5

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★ 5

It was a great atmosphere! Everyone seemed to be enjoying their time there. Coach pushed us.

Source: Google

★ 5

Workouts are motivating and I know exactly what I'm supposed to be doing. One of my biggest problems with standard gyms is that I'm not a fitness expert I have no idea how to do movements effectively and safely. Having a coach there to correct your form and take you through your paces is what makes OrangeTheory so great!

Source: Google

★ 5

OTF is an all encompassing workout in 1 hour that combines both cardio and strength conditions set to motivational fun music and awesome trainers and small class sizes which makes it feel comfortable! Spectacular all body workout.

Source: Google

★ 5

The atmosphere was friendly and fun. The music was helpful to keep my energy level up and how often the workout changes activities helps to be able to focus and give your best effort because you know it won't be for too long.

Source: Google

★ 5

Source: Google

★ 5

Very professional, friendly Front Desk Staff! I always well welcomed and it's truly like a family. Excellent Coaches and workouts! The classes are full this Summer and probably a direst result of these. Great vibe at West!! Prebooking is a must x's 100.

Source: Google

★ 5

All out, push, and base. That all you need to know and be ready to work

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★ 5

Tried the free class, and now I'm hooked! Challenging workout, AWESOME energy from the trainers and other members, and a crazy great burn! I've found my new gym home!

Source: Google

★ 5

I love the variety of the workouts. Nothing is ever the same, and that helps me stay motivated. I also love that workouts can be individualized for everyone. Some days the all-outs come easier than on other days, but it all ends up with a strong workout. It's the best workout I could ever hope for! I had never gone to a gym before I started at Orangetheory. It's changed my perspective on exercise. The workouts build endurance and strength, but more importantly they also build confidence and enjoyment.

Source: Google

★ 5

I love everything about Orangetheory Fitness! I never thought I would be a group fitness class person until I found OTF. I love that the workouts change every day and are backed by science, so I know I'm getting the most effective workout in an hour. The heartrate monitor system is also a nice tool to use to guage my performance. I love the upbeat music and the atmosphere in the studio. The coaches are motivating and knowledgeable, and the other members also contribute to a supportive environment. The various challenges are also fun and motivate me to push myself to reach new personal bests. This workout is unique because it is for people of all abilities and levels of fitness. Whether your goal is weight loss, health and fitness maintenance, or achieving your fastest mile time, OTF can help you reach your goals.

Source: Google

★ 5

What a wonderful place to get a great workout! I enjoy the friendly staff and the their energy. If you are looking to tone up or loose some weight this is the place to start. I like it that you can work out with others, yet at your own capable pace.

Source: Google

★ 5

I've always belonged to a gym but for the first time I'm actually seeing results. Seeing results has motivated me to attend 4-5 classes a week. I love all the trainers and office staff! I can't say enough about this place!

Source: Google

★ 5

The trainer's are phenomenal. The staff is excellent. The workouts are designed to push you in unique and different ways everytime.

Source: Google

★ 5

Love this place !!!

Source: Google

★ 5

Source: Google

★ 5

It's tough but very efficient! You're in and out in an hour. The large variety of class times to choose from make it easy to schedule classes.

Source: Google