★ 5

I've been a member for over 25 years and my wife has been a member for over 20 years. We both enjoy Pinnacle greatly. The equipment is clean and well maintained and equipment availability is very good. I especially like the pools, the sauna, the steam room, and the whirlpool. The staff has always been kind to us.

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★ 1

Poor management, toxic culture, unsafe practices, outdated machines and mindset. My 19 y/o daughter had an uncomfortable and worrisome experience that was reported. A man (60+ years old) followed her into the pool area and watched her swim and then followed her into the sauna, after hours when no gym staff were in the building and no other members were in the area.The owner agreed to look into it but then proceeded to extensively question me and her about the situation for 20+ minutes each, including asking what my daughter was wearing. He encouraged her to end her membership since she felt unsafe and he never even talked to the male member!! He made excuses for the man's behavior and never even questioned him or, at a minimum, let the man know how his inappropriate behavior impacted a young woman.

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★ 1

AVOID THIS GYM.

After reporting two serious incidents involving my wife and our daughter, the management's response—particularly from Michael McMahon, Pinnacle’s President—was dismissive, unprofessional, and at times condescending.

Michael suggested our daughter cancel her membership, effectively placing the burden on us rather than addressing the behavior. He did speak with one of the men involved—someone who had already been reported by women on two prior occasions—yet that member remains at the gym. In a separate incident, a different male member appeared to follow our daughter from the hot tub to the pool and then into the sauna, alone after 9 PM. Despite the seriousness of this, Michael chose not to speak with that member, calling the behavior “normal.”

He also insisted on a one-on-one phone call with our daughter, during which he challenged her account like a prosecuting attorney. Our daughter, who is otherwise confident and well-adjusted, felt significantly worse after that call.

The situation deteriorated further when we cancelled our family membership and requested a refund. We were told a check was mailed June 9, but it didn't arrive. Over nearly 3 weeks, multiple follow-ups were met with shifting explanations, contradictions, and even patronizing remarks (see images). Only after escalating to multiple staff members did Michael agree to leave a replacement check at the front desk—conveniently timed to align exactly with their rigid 21-day refund policy. The original check which was mailed June 9th ended up arriving July 14th - we live 10 minutes away from Pinnacle.

The behavior of the two male members was troubling enough, but it was Michael’s mishandling of the situation that ultimately led us to cancel our membership. If you value respectful treatment, accountability, and a safe environment, AVOID THIS GYM.

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★ 1

Good gym to workout at if you are a grown man. lots of old folks staring at young women and uncomfortable atmosphere. Never truly felt comfortable going with my sister or mom because they would get stared at by creeps. If you are looking too have off putting conversations with nude grown men in the locker room, look no further.

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★ 1

Awful management, mislead on how much group membership prices were, mislead on how to add someone to a group family plan, I canceled my membership out of such disappointment and dissatisfaction. Then a month later I get charged again bc they couldn’t even cancel the membership correctly. I don’t have the energy to dive into every problem I’ve had with this place. This gym is not worth the trouble. I’ve done some reading on the poor reviews of this place and they’re all correct and I’ve seen that the owner will reply to negative posts by posting the amount of times a client has gone to the gym to dispute their negative review? That’s vastly inappropriate well as personal information and if the representative of the gym cares to reply (and if not seeking that, not worth my time anymore) but the gym does not have my consent to post how much I attended the gym as an argument against my truthful negative review. That’s personal information. Again, this gyms management is as poor as it comes, the constant miscommunication is draining and unprofessional; this is my first and only Google review bc I have been so moved by my anger and frustration with this place. I hope to save a few of you from the stress and time. Get a pass to anytime fitness, and don’t bother looking into this place.

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★ 2

The training staff is pretty rude towards me. Otherwise, the low crowds and equipment upkeep is nice. Could use new TVs above the cardio, I'm not sure why the TVs are so old. Toxic/rude lunky training staff here. Odd gym.

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★ 5

Leagues ahead of the Princeton club. Great place, and wonderful staff.

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★ 5

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★ 5

Great Gym! Love the class workouts!

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★ 3

The outside club doors are locked. No one answers the phone. 6:48 pm September 7 hours state until 8 pm you can see members walking around inside

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★ 5

I really enjoy working with Poppy. She is an excellent personal trainer. The hot tub, pools and facilities are fantastic.

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★ 4

Saltwater pools

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★ 5

Great place with friendly staff, very much a community gym.

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★ 4

Go mainly for the warm water pool. Haven't tried the other amenities yet.

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★ 5

Pinnacle has good equipment and is not overly busy. Nice gym.

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★ 5

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★ 3

You get what you pay for. However, the management style to create a nice place to exercise failed to offer pleasant experience. The place is outdated. Many times and often amenities are out of order: steam room, hot tubs, drinking fountains, tanning bed (for over a year now), bathrooms are half functions and list goes on. You can’t blame all of that on short supplies. Supplies are plenty and available.

The options can be appreciate though despite bad management: outdoor seasonal swim pool, indoor full size swimming pool and warm pool, hot tub, sauna and swarm room, showers, lockers. Smoothies, protein bars are offered and quite tasty.

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★ 4

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★ 5

Has everything I want in a gym. Meets my requirements for equipment, cleanliness, and business. Sure, I wish I paid less, but I was specifically looking for a sauna when deciding. Both locations have a sauna but the Fitchburg one is larger and very nice. Additionally, both indoor and outdoor pools are very nice.

I don't believe that towel service should cost extra, so I bring my own. I have never taken any classes at either location (I'm sure they are good, just not interested).

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★ 3

Nice comprehensive club with weights, cardio equipment, pool, classes, etc. Staff are nice. Lots of different pricing options. When I last saw it, it was starting to look run down though.

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★ 5

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★ 5

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★ 5

Great place love the people

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★ 5

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★ 5

Very friendly place awesome staff I live going to the gym now

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★ 1

not disability friendly. staff is not helpful at all. They do not care about disabled folks here, definitely try another gym if you are disabled, injured, or have any kind of health conditions, because they dont want you here and will NOT help you.

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★ 5

Friendly staff, regular cleaning, not too many meat heads.

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★ 4

Great gym, love using the sauna and steam room after a workout

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★ 5

Two great locations. Excellent staff !

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★ 4

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★ 5

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★ 5

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★ 5

The warm water pool is such a valuable resource. Allows exercise that I couldn't do otherwise. It's always clean and the staff always welcoming. Priceless.

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★ 5

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★ 5

Great community at this club!

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★ 3

Outdoor pool was nice, the gym equipment is great and the area isn’t very crowded. My beefs are with the locker room, indoor pool, and whirlpool areas. Just not very clean. Rusted locker door handles, a air intake vent caked in dust in the locker room, and the indoor pool looks like it needs a hefty dose of bleach. Compared to others in the area though, I’d definitely go with this however.

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★ 5

I absolutely love this club. It's more of a wellness center than a gym. The workout area and equipment is top notch. Amenities are amazing. Staff is incredibly friendly and helpful. As long as I live in the area, Pinnacle will be my club!

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★ 2

Pinnacle has a nice pool, but I don't recommend them becuase their membership process is at best antiquated and at worst predatory. For example, I tried to cancel my membership and they said, "you can't until the early exit date in the cancellation clause." So I responded, "alright, well do that then." But they still wouldn't do it! Instead they told me to "call back on that date". Pretty amazing.

Be preparred for locking contracts, phone tag, hassel and hidden fees.

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★ 5

Kudos to Pinnacle for updating the accessibility of the club.

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★ 3

I love Zumba at Pinnacle, and it's such a cozy gym overall. The hot tub is great too.
However, this gym is poorly managed and there is little flexibility post-COVID. It's such a hassle to come in for a class rather than buying a whole membership. They are extremely restrictive even when they do have class passes available. If it weren't for my favorite instructor working here, I would no longer do business with Pinnacle.

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★ 5

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★ 4

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★ 5

Great sauna and huge facility. I love how big the sauna abs whirl pool is. Friendly staff and a great experience.

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★ 5

Love being able to get back to yoga in a safe way, spacing, masks, cleaning, air filtration!

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★ 5

I’ve been a member here for 6 years and I love it. The trainers are nice. They have a nice outdoor pool, a good massage therapist and a yummy smoothie bar. It’s kept clean and it has a nice community feel to it.

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★ 5

This is a wonderful gym that offers everything you could hope for in a gym. Indoor and outdoor salt water pools, a sauna, steam room whirlpool, massage,and a smoothie bar. They have regular classes available indoor and out and the at home feel makes you feel like you want to stay awhile

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★ 5

I have been nervous throughout the pandemic about gyms but recently took private swim lessons with Cynthia Liu and this was a great experience. Thank you!

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★ 5

Saltwater pool. Just what I was after.

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★ 5

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★ 5

This is the safest building to be in since the new HVAC installation. Plus salt water with ozone in swimming pools, is cleaner than most homes. In summary, Pinnacle helped me get through Covid. I am so grateful. It helps the body, mind, and spirit. I also trust the staff and look forward to staying/getting in shape.

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★ 4

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★ 1

My wife and I have been members a few years. When Covid hit we felt uncomfortable going. Our contract basically covered the 12 months of the pandemic so far. I called to inquire about reduction in rate or is there anything they can offer. There was nothing they could do. We have not signed up for another year and will look elsewhere.

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★ 1

I have been a member since May 2019. I used to rave about Pinnacle. However, I am very disappointed with how they have handled the pandemic and can no longer recommend this business.

Each time I visit, there are members without masks and not sanitizing equipment after the usage. There have been positive cases from the gym, including fitness instructors and members.

When I bring up concerns to the manager, he gets defensive and mentions they have done enough communication to get this out and downplays my concerns. Rather than coming up with solutions for me with my personal concerns, he suggests I go to the front desk, which is rarely staffed when I am visiting on various days and times. It is not a member's responsibility to go chasing staff or have to worry about contracting covid from visiting a gym.

If you are concerned about covid and seeking a gym that takes it seriously, look elsewhere!

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★ 1

After reading the previous review on how they treated a long standing member I wont consider Pinnacle!

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★ 1

I have been a charter member of Pinnacle fitness for some fifteen years. I don’t even know my starting date, but it was well before the indoor swimming pool was built. At that time, Pinnacle offered members a choice to upgrade your membership to a charter membership for x amount of money, and your dues would be locked in for life. In my case the dues are $39.00 per month. For my 15 plus or minus years of membership I have religiously been going to Pinnacle M-F from 2:00-3:00pm. I was heartbroken to hear that Pinnacle has restricted that time slot to a cleaning only - no members allowed due to the pandemic. I renewed my two year membership January 2020 and never would have had I known Pinnacle would close every week day from 2-3p. I have had numerous conversations with Pinnacle about this situation. Pinnacle did freeze my my membership for three months from June to August, but only for three months, not for the duration of the blocked time period I have used for fifteen years! The proof is members have a scan card we scan that log your visit. After contacting Pinnacle on 7-28-20 to ensure that the same cleaning schedule of 2-3 M-F was continuing, Pinnacle assured me that it was. I then told Pinnacle that I wanted to buy out of the contract but was told I could not because of a clause that a member can only buy out after they complete half of the contract term. Beware new member seekers of this contract and ask for a pandemic clause addendum because the Pinnacle contract protects Pinnacle and Pinnacle only! I am not a friend of Pinnacle anymore and would be much happier if Pinnacle would freeze my membership until the M-F cleaning that is done between the 2-3p hour is lifted, or I can buy myself out of the contract.

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★ 5

We have enjoyed Pinnacle over a number of years. The friendly, comfortable atmosphere welcomes you at the door; the cleanliness of the entire facility gives it a nice feel; the lap pool is one of my favorite places to finish my exercise routine, and the warm water pool option is fantastic when dealing with an injury or limitation—sometimes just a great place to do gentle exercise while visiting with a friend; and finally, the whirl pool, sauna, or steam room are a welcome reward at the end of the work out.

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★ 5

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★ 5

My ongoing membership at Pinnicle Health and Fitness has enhanced my health and happiness in a multitude of ways! All of my Pinnacle instructors are very well-trained, and have helped me achieve and maintain a high level of fitness and overall wellness. And my Pinnacle friends have enhanced my life as well! I am very particular about cleanliness, and Pinnacle is above and beyond the big box clubs in maintaining a consistently clean environment.

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★ 5

Wonderful gym. Pool, steam room, sauna, warm pool, and now an outdoor pool for the summer. We have enjoyed a membership for years.

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★ 5

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★ 5

It has a great workout atmosphere for all levels of exercising preferences

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★ 5

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★ 5

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★ 5

Pinnacle is a great gym. Both locations are wonderful, offering slightly different vibes. As someone with chronic pain, living in a cold place like Wisconsin is hard for me. Having access to the excellent spa and water therapy facilities ( sauna, hot tub, steam room, pools) of Pinnacle makes winter liveable. Always clean and well maintained, and the staff is generally very friendly and helpful, especially the people who've been there a while and the full time staff. It's never too crowded, though it does get really busy at certain times, but even then there are always machines available. I haven't done any classes or worked with any trainers but my husband has, and all of his experiences have been positive. It's definitely worth paying for the quality you get at Pinnacle.

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★ 5

Pools are the best!

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★ 1

Make sure your aging relatives never sign a contract with Pinnacle. Pinnacle does not care about changing circumstances and they have no room in their business model for grace and understanding.

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★ 5

Love it here.

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★ 4

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★ 5

Warm, friendly staff that are always willing to help in any capacity. The facility is kept very clean and I love all the classes, equipment and wet/dry saunas.

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★ 5

I mainly joined for the pool setup. They have a lot of aqua classes at convenient time. Always able to find a parking spot. Even when the gym is busy, you don't feel crowded out. Really enjoying it!

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★ 5

I have been going to Pinnacle for over 3 years now and absolutely love it! The facility is clean, it has many many classes and wonderful instructors and staff. I go to strength training, yoga and water aerobics on a very regular basis and have met many new wonderful friends. I have had GREAT results on my body. After being in the hospital for 4.5 months, I'm so grateful for such a wonderful place that has given me the chance to come back. I'm over the moon excited about the new 'outside' pool that is being built! Can't wait. Thank you Mike, Tim, Crystal, Tawny, Rachel and everyone else who is there!

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★ 5

Just started attending Group fitness classes at pinnacle and am impressed with the facility and friendly staff. Up-to-date equipment, clean, and welcoming!

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★ 1

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★ 4

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★ 5

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★ 4

I just sat at the lobby. I did not used the facility. it seemed a very popular location with visiting locales.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 2

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★ 4

Great on early weekend mornings when there isn't many people. Weekdays after work is too crowded

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★ 5

Good service

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★ 5

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★ 5

Such friendly staff, a very "homey" feel. Not like the big-box gym stores. Staff here know you by name and make you feel welcome. The smoothie bar is fantastic!

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★ 4

Clean club. Good progress. Great staff.

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★ 5

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★ 5

We've been members for about 1-2 months now and we like it. Rarely have to wait to use weights, ellipticals etc..but the pool can be hit and miss. Recommended!

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★ 4

Kudos to Heidi Meyer-Spidell for creating an amazing aquatics program and, besides being personally inspiring, always seeking to recruit a strong coaching staff. I have been in the Pinnacle masters swim program for over a year, and Kimberly Goodell's coaching helped me recapture of love of swimming, as well as improving my technique.

When Kimberly moved to California, she left some huge shoes to fill as coach. Karl Barton brought his own inimitable style to the class, while maintaining the qualities of motivating and challenging each individual to achieve a great training workout. I looked forward to every class--even at the ungodly hour of 6 am.

I also used Karl for private swim lessons and personal training. Besides his extensive knowledge of swim and workout techniques and skill in teaching them--which are considerable--the level of his enthusiasm alone could keep a stone afloat. After Karl left, the swim program suffered somewhat, IMO, but they have continued to keep it afloat. There seems to be a high turnover in swim coaches, and the quality could be uneven, which is why I ultimately left Pinnacle.

The atmosphere at Pinnacle is friendly and supportive, and it has a strong sense of community.

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★ 5

I love Pinnacle. The employees are so friendly.

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★ 4

Had a great time and the body pump instructor, Sara, was awesome

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★ 5

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★ 4

Love that we have a warm water pool at a local gym in Fitchburg and that classes are offered daily. Despite the age of the facility, it is well maintained and provides excellent customer service. I cannot give 5 stars, though, because the facility has a Blue Handicapped sticker on the door - yet the handicapped entry/exit buttons do not work so entrance into the facility if you use a walker is difficult. Either the sticker needs to be removed or the button needs to be repaired. Also, the second entry door needs a button - otherwise you are stuck between the two doors with no assistance. I challenge the managers to try to get in and out of the facility with a walker and no assistance.

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★ 5

A great place I highly recommend I have been a member 5 years

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★ 5

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★ 5

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★ 5

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★ 5

Pinnacle has the best pool for laps in Madison.

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★ 5

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★ 5

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★ 5

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★ 1

A horrible club. Stay away.

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★ 5

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★ 5

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★ 5

I have been a member of this club for over 10 years. It is consistently outstanding in every respect.

I'm picky, sometimes hard to please. And this club always exceeds my expectations. . The employees are professional and very friendly. The club is spotless. There are abundant machines etc, really good classes taught by good people. I cannot think of a single negative.

One of the best things about the club is the clientele. Most of the people who work-out there are between late twenties and early sixties. A really nice mix of people that creates a pleasant environment.

You really can't do better.

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★ 1

Save your money!!! Poor management.

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★ 1

NEVER do business with Pinnacle Health & Fitness. They are crooks. Once you sign the contract they don't care. Just a bunch of meat heads slamming weights. Locker rooms are dirty with wet floors. Equipment that is broke or makes noise. Either the pool, hot tub or sauna is closed every day. Stay away.

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★ 5

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★ 5

Love the warm pool and yoga!

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★ 5

Friendly staff and great classes.

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★ 2

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★ 5

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★ 5

Not a busy gym, but it ought to be! It's nice

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★ 4

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★ 4

Good warm pool

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★ 1

Poor service from the owner tonight who not only was rude to my girlfriend but also denigrated his own staff in the process.

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★ 5

Great Staff, Clean, Not over crowded

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★ 5

Clean and neat facility. Helpful staff.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

The best club in Madison. Large facility with enough equipment for all. Never had to wait for a machine. Never super busy. Super nice staff. Recommend!

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★ 5

Pinnacle has great options and lots of classes and swimming options. Warm water pool and also large 4 lane swimming pool. Nice hot tub and two saunas are great to relax in.
Excellent all around.

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★ 4

Love this gym!! I've tested many in town and this one is my favorite for privacy, peacefulness and cleanliness. I greatly appreciate such a fabulous place for working out!

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★ 5

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★ 4

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★ 5

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★ 5

Have been using this gym for about 6 years now and love it. I highly recommend the club. I swim and sauna and use it year around. I wouldn't want to go anywhere else. The front desk staff are always friendly and sweet. The owner Mike is a great guy and you see him around the gym all the time. He cares about his employees and treats them well, and it shows.

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★ 5

One of my mottos is "I love Pinnacle". I have been a member for 4+ years. Pinnacle offers a variety of group exercise classes at convenient times with FABULOUS instructors. My body pump teachers, Vicki and Kristin keep us smiling, motivated and working hard. I use the pool 4-5 times a week and the pool schedule is very accommodating. The staff and the members at Pinnacle are happy, helpful, friendly and make Pinnacle a nice place to be. Again, "I love Pinnacle!"

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★ 5

I joined Pinnacle Health & Fitness in Fitchburg in May of this year. I had been searching for the right spot to do warm water exercises for a good 2 years. This spring I got in the car and toured 4 of the 5 facilities I had researched that were nearest to my home.
I chose Pinnacle because I was most impressed with the staff, the facility and the variety of classes offered. Staff at Pinnacle were very friendly and knowledgeable. They encourage you to work at your own pace, cheer you on, helping to keep you motivated.
I have been amazed at the changes in my endurance, and over all physical health.
Thank you Pinnacle. Choosing to be a member was a great gift to myself and to my family!

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★ 5

My husband & I just finished the tri-program at Pinnacle run by Kimberly and Julie. The program was excellent! Kimberly and Julie did an outstanding job conducting the session. They are both great coaches with considerable knowledge about the sport and really care about their students making progress and encouraging them to do so. It was a wonderful experience and we both learned a lot!

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★ 5

I've been a member close to since Pinnacle first started, 16 years, and have had no regrets. Friendly staff and exceptional trainers who have the expertise to help you get to the next level. I make use of almost all of their equipment and have participated TRX, Dynamic Strength, Master Swim, Body Pump, Insanity, Spin, Turbo Kick and other classes. The instructors keep the material fresh and challenging.

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★ 3

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★ 5

Great place to workout!!!!

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