★ 5

Great staff helped me immediately when I saw a guy fent leaning and helped me get into great shape

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★ 5

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★ 5

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★ 5

Highly recommend! Friendly staff and newer equipment.

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★ 5

Great place to start out your experience working out at a gym. Very friendly, inclusive, and judgment free.

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★ 5

Love this location! Everyone is friendly and helpful. I love the atmosphere. Atom is so friendly and funny. I love to see him at the desk when I arrive and so does my daughter!

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★ 5

Love this gym! Been a member for a few months and really enjoy it. Especially post-workout use of massage chairs and the hydro massage as well. Atom is my favorite there and always super friendly! Every employee has always been nice and attentive 😊

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★ 5

Good customer service and spacious floor space

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★ 4

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★ 5

I love Planet Fitness! The attendants are so kind and helpful. I always leave feeling better than when I arrived.

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★ 5

Great customer service, clean atmosphere.. I've been with planet fitness for years. Just gotten my Black card 👍 looking forward to using it 🙂

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★ 5

Great friendly staff. Always very nice and helpful!! Great place to workout

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★ 5

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★ 5

Great place to work out! Friendly staff!

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★ 5

Everyone has been so nice to me and I am always excited to come in because everyone here makes my day better and makes me laugh

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★ 5

I’ve had such a great experience at Planet Fitness! The staff here are always friendly, welcoming, and ready to help with anything — whether it’s explaining how to use equipment or just offering a smile when you walk in. You can really tell they care about creating a positive environment for everyone.

The facilities are always spotless and well-maintained, which makes working out so much more enjoyable. The equipment is modern, plentiful, and spaced out nicely so you never feel crowded. I also really appreciate how inclusive and judgment-free the atmosphere is — it’s a place where beginners and regulars alike can feel comfortable.

Overall, Planet Fitness makes it easy to stay consistent and motivated. Between the great staff, clean space, and overall positive vibe, it’s honestly one of the best gyms around!

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★ 5

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★ 5

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★ 5

Love this PF location! Friendly staff. Clean gym with well maintained equipment. Just got some upgrades which are awesome!

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★ 5

Lo mejor

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★ 5

I have a gym membership really like the place clean equipment and love the tanning beds. Must try..The Aquabeds!!!!❤❤❤❤ Jason and Amanda are amazing, they are soo great, if they quit Eastside won't be the same! 😃😄

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★ 5

Exelente

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★ 5

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★ 5

The staff is AMAZING at this location. Gym is always clean, and they are always updating their equipment.

This gym has everything you need, it is incredible!

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★ 5

Everyone is very welcoming from staff to other members. The upgrades are awesome including the new hack squat and plenty of 45lb plates which was scarce before. Showers are great here. Lighting is very optimal. Free weight barbells and a bigger location would be great.

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★ 5

I have been coming to this location for years. It’s my favorite way to start my day. The staff is amazing, super friendly and always welcoming. They do a great job of keeping the facility and equipment clean and in good working order.

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★ 4

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★ 5

Great ...go there

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★ 5

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★ 5

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★ 5

Great place to get a great workout in!

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★ 4

Gym is great. Staff is great. Very clean. Just not a fan of parking lot being shared with the mall. It's not the safest

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★ 5

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★ 5

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★ 5

Awesome gym

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★ 2

The club itself is great but be aware that despite being open 24 hours if you park in the parking lot in a van you'll be screamed at by security that you can't stay there. Never had a problem traveling and staying overnight ar other 24 hour locations

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★ 4

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★ 5

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★ 4

A great place to work out!

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★ 4

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★ 5

I love this place!! VERY affordable for all the amenities included! Clean. Staff is very friendly and helpful.

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★ 5

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★ 5

My experience with planet fitness has been enjoyable, refreshing and very uplifting. Everyone comes alongside you and tries to help in any way. They can I appreciate all of them. Jackie anderson

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★ 5

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★ 5

Everyone here tries so hard to keep it clean (and it is!!) and they’re always friendly. Cleanest gym I’ve been to and I’ve been going consistently for 10 years. Awesome people.

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★ 5

Laurel and her staff are great!

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★ 5

Es muy agradable y ahí muchas máquinas para hacer cualquier ejercicio 🏋️ y muy limpio .,solo que por error una mañana dejé el loquer abierto 🔓 y cuando regresé una persona que es muy traviesa manos largas me robó mi dinero 💴 es muy desagradable esas personas que no ban ah entrenar sino aser maldad alos demás.🥺ahí Qu asegurar que tu loquer quede acegurado

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★ 1

Terrible attitude and racism from the staff. I just asked if there was anyone who spoke Spanish and they answered no, that's why we're in America. It was just a question!!!

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★ 4

I wish they had the built-in locks in the locker rooms, staff is nice. Gets crowded at peak time.

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★ 1

The chick who looks cracked out was extremely rude to me. I've been to many planet fitness and have never been treated this way. She should not be the face of your company when clients walk in.

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★ 4

Had to change my 5 star to 4 star for not being open 24 hrs 🙁

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★ 5

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★ 2

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★ 5

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★ 5

Clean facilities, helpful staffs and friendly atmosphere.

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★ 5

Good gym just strange parking at this particular location, it’s still plenty parking just arranged weirdly. I like how clean it was and how the staff seemed to care more than other locations.

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★ 5

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★ 5

Great staff

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★ 5

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★ 5

Affordable and clean with friendly staff.

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★ 3

The people that are upfront are very rude. That’s all I gotta say.

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★ 5

It’s a great place to work out, Very helpful staff, And one of the things that I absolutely love so clean they keep it

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★ 5

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★ 5

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★ 5

There are a lot of workout machines and weight lifting equipment along with different workout areas. The staff is nice and the place is clean! A place to get a good workout and the price is right!

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★ 5

Always clean and not terribly busy when I go.

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★ 5

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★ 5

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★ 1

Bedbugs. On the equipment, all of the massage chairs. I had such a bad allergic reaction I had to go to the ER.

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★ 4

Planet fitness is a cheerful and friendly place to exercise

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★ 5

Clean gym
Cool employees
Truck parking available in gym time
Big parking lot
Open 24 hrs in week days

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place to doin your workout, friendly employees, clean space

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★ 5

I appreciate the clean and modern equipment at Planet Fitness - East Madison location, the reasonable monthly cost $, and also doing training and exercise at my own pace.

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★ 5

Very well-equipped and probably the cleanest Planet Fitness I've ever seen. All the staff are super nice and helpful, especially Winston. Winston went above and beyond to help me with an awkward situation, which he handled with an admirable level of grace and empathy.

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★ 1

👎👎👎👎👎👎 desktop guy

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★ 5

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★ 5

Love planet fitness East for tanning services. Amanda is wonderful to work with.

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★ 5

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★ 5

Friendly staff and clean facility

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★ 5

Very clean gym with a nice locker room. The work staff are great. 😁

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★ 4

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★ 5

It's a great place !!

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★ 5

Very nice place 🤗

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★ 5

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★ 5

Jason’s great always helpful and the place is always clean!

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★ 4

Great place

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★ 5

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★ 5

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★ 4

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★ 1

Too many homeless hanging out inside the gym not even sure they have memberships or not but not a good look ! Then multiple times I go to tan and I have to clean my own bed because they are “busy “ or lazy not sure which one !

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★ 2

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★ 5

I was traveling and had mempership from different state they let me in and showed me around too good place for visitors

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★ 5

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★ 1

The pull down Machine fell and hit my eye needed to go to the doctor told me I could not give me my money for my membership.

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★ 1

No complaints of the gym itself, it's a normal PF.

Issue is with billing. My wife and I canceled our membership 10/11/24. We both got charge the monthly fee of $25.32 on 10/17/24. Both tried to call and email this location. No response. My wife left a negative review here and finally got a response and was refunded about a month later and they were aware I needed to as well. I'm still waiting and it's 12/31/24. I tried the same emails she was in contact with and absolutely nothing. Going to the pf location dont help either bc there are no managers there that can help or refund me. So i guess now I have to leave a 1 star review to get anyone to contact me.. all over $25 ... I know! Luckily I have not been charged anymore but I don't like donating for a month I didn't use. Thanks and look forward to a response .

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★ 5

I have been a member here for over 7 years and have always been very satisfied. The club is always clean and the staff is always friendly. There have been a couple of instances when there has been a water issue but I think that is more to due with the mall where it is located and not PF. Very satisfied and have recommended many people

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★ 5

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★ 5

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★ 5

Love this gym. Very clean and tidy. Everyone is extremely nice and caring.

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★ 5

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★ 5

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★ 5

EXCELLENT supplemental training, semi off-grid WiFi hut for video game downloads, and device charging shower station in lieu of having to make my hot bath cauldron design. I mix and match free weights with the machines and get basic balance motions and stretches in pretty well here at least twice a week. Currently a black card member if any queen of me (lifemate, or girlfriend that will become a lifemate) wants to finally ask me out and come with using my guest pass. Specifically lonely ninja nerd normally less sad velociraptor and other spirit animal social issues for over a decade...

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★ 5

Very helpful staff and clean club.

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★ 3

Decent. Clean, friendly staff. BUT and this is a big BUT, members come in smelling like marijuana, leave weights on machines, and generally disrespect other members.

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★ 5

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★ 5

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★ 5

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★ 5

Clean and friendly

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★ 4

Gym is clean, friendly staff! Have been member for 5 years! One issue is the choice of tv stations! NO SPORTS and too many Fox channels! This is a gym! Sports!!!

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★ 1

So I went in here to cancel my membership probably about 8 months ago. I just found out that they have been charging me this whole time. I went in there today to cancel, again! And the girl behind the counter has no sound coming out of her...??? I have no idea what she was saying. Absolutely no sound came out of her mouth. When I asked her for proof that she canceled it, the only proof she would give me is showing me the screen where it says that she canceled my membership. but they did that the last time and they've been charging my account for the last 8 months. But seriously the people behind the counter are supposed to greet gas they're supposed to give tours they're supposed to talk to their guests, how can you have an employee that has no sound???

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★ 1

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★ 5

Best Fitness club

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★ 5

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★ 5

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★ 5

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★ 4

Easy to get in a sweat here, great staff!

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★ 5

East Madison is the BEST location . Staff and manager are great! Most of the staff remembers my husband and I by name! Friendliest staff at a PF I've experienced and we've been to several different ones in different states! #GoJason

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★ 5

Super clean facility and friendly staff. Hydro massage chairs are fantastic!

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★ 5

I love how friendly the staff is and how clean they keep their locker rooms and workout areas.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

A clean, well maintained and organized facility. Friendly and supportive staff, great showers! Thanks!

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★ 5

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★ 5

Super convenient, no pressure to be a fashion show. Get in, get out, and have a great start to my day.

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★ 5

I just like the machine availability and friendly staff

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★ 5

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★ 5

I've been to somewhere between 50 and 100 of these clubs across the country, and this one is easily top five. The place is clean and looks brand new, and is so well organized it almost looks artful. The showers are absolutely amazing and their hydro lounge I used seem to be cranked up to 12. Top that off with friendly employees. 100% recommend.

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★ 5

Very clean facility. Very welcoming and helpful staff! And the best treadmills in the entire Madison area, where you get your own personal TV to watch on your treadmill instead of having to look up at a bunch of distant screens. Best Planet Fitness in Dane County!

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★ 2

Ive been to many planet fitness in my past but the dude and the front desk was on something. Ran a buzzwr to stop everyone from working out. Like really?

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★ 5

The manager of the east Towne mall location is amazing! He was informative and very helpful! We had to do a hard transfer to his gym and he helped us thru the whole process. Best manager of a PF we've dealt with! Thank you!!!

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★ 5

My experience has been awesome since I started my workout at this location. The staff and people are nice and professional.

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★ 2

When I signed up, I remembered signing up for a 24/7 gym. Shouldn't be advertised as one when it's not.

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★ 5

The massage chair worked out a kink in my back that my pt couldn't. Relief finally!

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★ 5

"I am very satisfied with the gym. The staff is truly helpful and always friendly. The gym itself is very clean and well-organized. Working out in such an environment is truly enjoyable. I definitely recommend it!"

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★ 3

Es un excelente gimnasio, solo que en la parte administrativa es sumamente molesto que las terminales de tarjetas de crédito ,no acepten tarjetas de otro país.de ahí en fuera todo es perfecto.atencion ,mobiliario,aseo.magnifico lugar para ejercitarse

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★ 5

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★ 1

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★ 5

The Manager Jason is Phenomenal! I appreciate his active leadership being both professional and knowledgeable, Jason's attentiveness to my concerns was absolutely exceptional! He's greatly appreciated!

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★ 5

Truck parking available

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★ 2

Never enough staff around and the machines make a really obnoxious beeping sound whenever you change any settings so the whole place is constantly filled with the sound of obnoxious beeping. The hours posted
on the door, in Google maps, and on their website are all wrong too. Signed up for 24 hour location and they close at 8 or 7pm. Otherwise it's pretty good for a cheap gym.

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★ 5

Great place for a quick workout

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★ 5

This place is so clean and it stays looking brand new. Also, I like it because there are many kinds of people here. Cant beat the hydro massage beds after a hard workout.🔆 The best thing about it is you’re not forced into a one or two year contract.

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★ 5

All the workers I’ve seen are the real G’s 🔥

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★ 5

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★ 5

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★ 5

Excellent environment, clean and great parking 4 CDL drivers ... THANK YOU FOR ALLOWING TRUCK DRIVERS PARK AND DO SOME EXERCISE... NO OVERNIGHT PARKING...

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★ 5

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★ 5

Great place. Just the right equipment. Never too busy

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★ 5

The best planet fitness I have ever seen as a cross country trucker. Very clean, not over crowded. Truck friendly, And best shower I have ever seen. No other planet fitness has this type of rain shower. I have been to many planet fitness and some of the showers are worse than the showers at the prison.
Love the experience here.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The staff are excellent

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★ 5

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★ 4

up to date equipment and clean atmosphere

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

( EastTowne) they have the BEST customer service, THANK YOU

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★ 5

Great counter help, (friendly, courteous, smart,) clean and well laid-out design of equipment.

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★ 3

This facility is clean one of the better gyms. But keep in mind if you MOVE close your account they make it difficult to close as you have to do it at the location you signed up at. You have to send a certified letter( 8 dollars cost & a trip to the post office) to close YOUR ACCOUNT as they will keep charging you.

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★ 5

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★ 5

The workers keep this place clean! Everything is in working order and if something breaks, it is fixed promptly. I also like that there are all ages and abilities respecting each other in this shared space. I do not feel intimidated.

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

Great gym to work out in

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★ 5

Come join!!!!!

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★ 5

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★ 3

I just came to bike. They are within touching distance of each other and garbage. Heart monitors don’t work. Stick to the bikes at Monona

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★ 3

Good gym for the price, with one big exception. The treadmill belts slip. This probably only affects bigger people because of the weight/force pushing back on the belt. (I'm 6'5 300 lbs) but even when walking on the treadmills, the belts often slip backwards, and I've come close to hypertension or falling. Quite a safety hazard. The bad thing is, I've found this same issue at every Planet Fitness I've been to, which I find strange, since it's very simple to fix, there are 2 screws to adjust belt tension by the rear roller.

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★ 3

Bathrooms needed some cleaning.

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★ 4

Haven 't used fitness places - elderly person can walk with walker but not other exercise!

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★ 5

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★ 5

Great place to be! Great environment! Great staff!

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★ 5

Y'all are great. The staff is nice even when they are having a tumultuous day.

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★ 5

Staff is friendly and gym is always clean!

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★ 5

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★ 5

Excellent staff, very clean, love the Elliptical Machine with the TV's on them and on the walls (I watch the news while I work out), and an overall excellent place to work out (of course the machines and weights are great) here in East Towne Mall here in Madison, Wisconsin.

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★ 5

I’ve been going a couple times a week for 4 months and have nothing but rave reviews. Friendly staff always at the desk and they are going from machine to machine cleaning every time I’ve been there. I’m always there in the morning but went once in the afternoon and it was the same. Very diverse customer base which is great! Highly recommend!

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Low cost and location are appreciated

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★ 3

I've been a member at this location for a few years and up until recently, the Staff were great. Noticed that the past few months, front desk is left unoccupied and more often than not going to a locker room to text.

Facility itself is clean mostly. Some new equipment cut down on stretching areas.

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★ 5

It's a clean club with nice staff and has the equipment I need to get a good workout.

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★ 5

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