★ 1

“Those 5-star reviews are not fooling anyone.”

As an older individual who’s been using gyms long before online reviews even existed, I pay attention to details. And something about this place’s ratings immediately stood out to me.

Nearly every 5-star review is six years old, all posted around the same time, and many of them sound oddly alike — the same short phrases, the same overly positive tone, and none of them matching the reality of how this establishment is run today. I may be up in years, but I am not so naïve as to believe that this sudden cluster of glowing praise is genuine. They read more like they were written for the sake of boosting the rating rather than reflecting real experiences.

In contrast, recent reviews — from actual, current members — paint a very different and far more accurate picture. It’s hard not to conclude that the owners relied on these old, likely manufactured reviews to make the gym appear better than it is.

At my age, I’ve learned that honesty is one of the most important qualities a business can have. Unfortunately, the review history here suggests the opposite. If you’re considering joining, look at the dates — and trust the more recent voices. They tell the truth those old “5 stars” are trying to cover up.

Source: Google

★ 1

“At my age, I’ve learned to recognize poor management quickly.”

I have lived long enough to see businesses run well and businesses run very poorly, and unfortunately, this gym falls into the latter category — almost entirely due to its owners.

In all my years, I cannot recall encountering owners so consistently unpleasant and unprofessional. They speak to members with a tone that is sharp, dismissive, and unnecessarily rude. Simple questions are treated as interruptions, and legitimate concerns about safety or malfunctioning equipment are brushed aside as though they are unimportant.

What troubles me most is not the outdated machines or the lack of maintenance — those issues can be fixed with effort. What cannot be easily fixed is the attitude of ownership. Their behavior creates an atmosphere that is cold, unwelcoming, and frankly disrespectful. It is clear they have little interest in the well-being or satisfaction of the people who choose to spend their hard-earned money here.

At my age, I value courtesy, reliability, and basic decency. Sadly, none of these qualities are present in the way this establishment is run.

There are better gyms in the area, run by people who understand how to treat others. I strongly suggest seeking out one of those instead.

Source: Google

★ 1

This establishment is not simply poorly managed — it is actively mismanaged

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★ 1

Unprofessional Ownership Undermines the Entire Establishment.

I do not typically leave reviews, but the consistent issues at this gym warrant a formal statement. While the facility itself is already in need of updates and maintenance, the most concerning aspect is undeniably the behavior and attitude of the owners.

I would strongly advise prospective members to consider alternative gyms where the staff and ownership take pride in their facility and treat their patrons with the respect they deserve.

Source: Google

★ 1

If you want to work out somewhere where the owners treat you with basic respect, look elsewhere.

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★ 1

This gym is the physical embodiment of regret.

I normally don’t write reviews, but this place pushed me to a spiritual breaking point. Walking into this gym feels like entering a stress test disguised as a fitness center.

Save your money. Save your sanity.
Go run outside. Lift rocks in the woods. Do pushups at home.
Anything is better than this place.

Source: Google

★ 1

I'm sure it's a great place to work out. But maybe if you guys actually had staff during your posted hours on the door instead of locked doors on a "24/7" place I could actually sign up properly. 2 pm on a Wednesday isn't a good time for someone to be there? What good is a place I need a key fob for if I can't get a key fob in person?

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★ 5

Professional services, awesome equipment, and top notch staff! If you’ve wanted to find a “gym home” this is it. 🙌🏼

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★ 5

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★ 5

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★ 5

Friendly staff. Clean facilities. Equipment in good condition.

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★ 5

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★ 5

Clean well run. Equipment in good shape
Also have classes

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★ 5

Owner and staff are excellent 👌. Top notch. Clean gym

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★ 5

Went with a friend. All equipment was clean. There were a few others there as well

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★ 4

Not a bad gym, some days staff leaves earlier than posted time. Other than that good place too go.

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★ 5

The facility is clean, the equipment is in great shape, and the staff are helpful.

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★ 5

So happy I got a membership here! Love that the fitness class room is always available for some privacy and floor work! Clean and pleasant facility!

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★ 5

Nice gym with free weights! The sauna is a game changer!

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★ 5

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★ 5

many options on workout equipment
I love going on the weekends, fewer people.

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★ 4

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★ 5

Clean environment. Comfortable space to work out in. The sauna is probably my favorite part, though. Staff is kind and always willing to answer questions.

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★ 5

Great place to hang out and stay active. Staff is friendly and readily available during staffed hours and all the equipment is nice and clean.

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★ 5

I’m here for the gift basket

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★ 4

All the staff at the Snap Fitness St. Croix Falls WI are pleasant and helpful. The club is very clean and comfortable to workout in. Thank you for all your work to keep it this way. Be Safe and Healthy in 2023. Join Snap Fitness!!

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★ 5

Love the classes and the newer machines.
Great staff and the sauna is awesome in the winter.

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★ 5

I just started back at Snap SCF- I love this location because it’s clean and I like that there are showers .

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★ 5

The staff is really friendly, the sauna is amazing, up to date machines, and the other people who work out there are pretty awesome.

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★ 5

St. Croix Falls Snap fitness is a great local fitness center. I use the treadmills frequently and the view out the east windows are fantastic. This facility installed new treadmills recently and paved the parking lot. It's nice to have the showers available. The picture is many years old yet the view has not changed.

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★ 5

This is the place...! super clean great equipment, classes are for all experience levels and an amazing staff to help you every step of the way.

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★ 5

I recently joined this location and have found they have more than I need. The staff have been helpful explaining the services, facility, & membership. Plenty of parking and even prompt snow removal. I would recommend the location based on my experience.

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★ 5

Snap Fitness in SCF is by far the best Snap Fitness I have ever been in. It has a large cardio section, large free weight section and large stationary weight section. My favorite is the On Demand Video System. I use the Video/Virtual Trainer system at least 5 days a week. It's amazing! Give it a try, you won't regret it!

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★ 5

Awesome and helpful staff and very clean

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★ 5

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★ 5

Great place to workout. Awesome atmosphere, friendly staff and a clean facility. Been lifting here for a few years 0 complaints.

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★ 5

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★ 4

Clean restrooms

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★ 5

If you're looking for a clean, family friendly environment, this is the place to go. The staff greets you at the door with a welcoming smile and hello. They have a good variety of work out equipment as well as free weights for the novice to the expert weight lifter. When you leave, you're bound to feel refreshed (or exhausted).

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★ 4

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★ 5

I apologize for the low reading I did not mean to click that I have switched my rating

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Hands down, SnapFitness is the best gym ever. Great members, great atmosphere, WELCOMING lovely staff, everything you need plus more ... what more can you ask for?! No matter early am, afternoon, or nighttime, you’ll find the gym in a clean, organized setting with great people in it 24/7.

Source: Google

★ 5

This is a very nice Snap Fitness. They have Showers, Sauna, Two Fitness Studios, Fitness machine area, Free weights, variety of cable machines, bench press, variety of different types of benches both flat and adjustable incline, squat cage/rack suitable for multiple different exercises, decline bench Multi-purpose wide grip peck deck takes up a main portion of weight lifting area with dip bars, multiple grip pull-up handles, cable row, lat pull down, stacks are heavier than other snap fitness locations I have been to and it stands a little taller than most. They have most standard machines you find elsewhere. I WISH THEY HAD: a narrow grip pec-deck or an adjustable arm cable machine for close grip and wide grip variations of dual cable pulls and single cable pulls and standing leg presses. An assisted pull-up with a weighted kneeling bench is also nice. Would be nice to have narrowed grip dip bars or adjustable dip bars as the one they have is a little wid for me, but I am a small guy. I do think they have some classes or personal training, but I have not looked into it. They do not have yoga mats however they do have large mats that are more shock absorbent that I use a lot.

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★ 5

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★ 1

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★ 5

Very clean well kept gym with friendly owners

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★ 5

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★ 5

Great selection of workout equipment and the staff does a stellar job keeping the facilities clean. Highly recommend.

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★ 5

Still 5 stars after 3 years. Clean gym great people.

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★ 5

Great place to workout, the place is clean, nice big restrooms with two showers in each men’s and women’s , they have two big rooms at the end of the building that hold classes in one room and the other is available with the Fitness On Demand, including a rowing machine, spin bike and punching bag. Wide variety of Cardio, strength and Free weight area, also equipped with great WiFi and friendly staff! Staffed hours are reliable along with manager and owner personal phone numbers to reach out to them. Would highly recommend!

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★ 5

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★ 5

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★ 4

For a no nonsense workout. Great place.

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★ 5

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★ 5

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★ 5

Great place with great people running it. Thanks Snap.

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★ 5

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★ 5

I live pound. The instructors are great the music is fun come join us

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★ 5

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★ 5

This snap fitness is quite the workout they have a nice sauna top notch work out equipment Darcy is a wonderful friendly owner to work with she is a very level person to speak to the environment is laid back everyone just does there own thing 100% recommended for anyone looking for a great workout gym. They offer much more then typical staff is always friendly.

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★ 3

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★ 5

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★ 5

Best Gym around. Friendly Staff clean equipment and they draw in super nice clients! Love this place!

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★ 4

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★ 5

Best gym I've ever been to. Great staff, clean and very spacious!

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★ 5

My favorite location! It is always clean, well lit, wide range of equipment for all body areas. Quiet background music and closed captioned TV monitors on to view, clean bathrooms and large space makes this location a great experience.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love the classes...body pump, zumba, butts and gutts, guns and buns, cardio circuit. Liking the new machines too! Such talented fun instructors and super desk staff too!. The whole crew at SCF Snap Fitness makes the time there enjoyable.

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★ 5

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★ 5

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★ 5

Nicest snap I've been to!

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★ 5

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★ 5

This gym has a lot to offer. Great machines and free weights. Lots of classes such as Zumba and Body Pump. This facility is always super clean and everyone is very friendly-especially Melissa!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Very clean gym, great option with "Fitness on Demand", nice sauna too. Classes and trainers are all great to work with!

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★ 1

Did not bring up or ever mention that there was a 30 day cancelation paperwork that had to be signed so tried charging me 40 dollars extra for the month of April and a 20 dollar "equipment fee". Mind you, i go in everytime to make a payment and they had prior knowledge multiple times that i was going to cancel my membership as soon as possible. They still never mentioned it or about extra fees and charges. Im also not the first person who this has happened to, so just be aware of what they are charging you, ESPECIALLY if they have your card number on account. HIGHLY suggest doing a monthly membership and paying cash everytime!

Source: Google

★ 5

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★ 5

I joined due to the gift of a sauna, now as I write they are replacing machines, I appreciated the staff right off the bat, and they keep the place clean and exciting.

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★ 5

Spacious, clean, showers. Awesome sauna at no extra cost (available during staffed hours.) It gets really nice and hot. Large room if you want to do Demand fitness (workout videos.) And another large room for fun classes. Great location. Free wifi for members. Very large space for cardio equipment and free weigts. Very friendly staff.

Source: Google

★ 1

Deception.

I signed up for the free one-week membership. It was a nice place to work out; everything was new and clean.

I was told under the free one-week offer, that if I wanted to pay and continue my membership for a month, I would pay a $20 refundable deposit for my access card.

So I signed up for the no-contract/one month only membership, for $40. Looking at my credit card statement, I saw that I had been charged $10 more than I thought I would be. I called this location, and was told that if I signed up for the one-month-only membership, I would be charged $10 for my access card, instead of the $20 refundable deposit, because they wouldn't want the card back due to wear and tear.

First of all, I don't understand how using a card for one month will cause more wear and tear vs. using a card for a few years (for which apparently you get your $20 deposit back after turning in the card).

But more importantly, I feel that I was misled and extorted, because it wasn't made clear to me that I would be forced to purchase my access card by signing up for one month of membership, vs. the $20 refundable deposit that was advertised (but apparently only works for a sustaining membership).

In the end, I feel that I was misled and deceived. Honesty is the best policy. This is why I won't recommend this Snap Fitness location, or any other Snap Fitness location, to any of my friends or family.

Source: Google

★ 5

Clean, friendly staff, convenient, and well equipped. Darcy, the club owner, went above and beyond the call of duty to accommodate me while I was vacationing in the area. This is by far my favorite Snap Fitness location.

Source: Google