★ 5

This place is brilliant

Source: Google

★ 5

God bless Jen! She really came through for me. She left me a voicemail with her personal cell number to eliminate phone tag. I told her my financial situation. In other words, that I was broke. She didn’t dismiss me and was still determined to help me join. She worked her magic. My card still declined. Jen didn’t get rid of me though. She was really patient, kind and very helpful. That card finally said approved. We lit baby! I’m in there! I do recommend this gym simply because of how great the people will treat you.

Source: Google

★ 1

It’s sad to see this location go from okay to terrible.

Not only did they raise the price a pretty penny recently, but they argued that since I missed the cutoff by one day to cancel I would have to pay another month. They stated 30 day notice- I notified them January 2nd I would like to cancel due to the huge hike in price and they replied with “we need 30 day notice”. Due to the 31 days in January, it was exactly 30 days. Then they shot back “it needs to be by the 1st for the notification of cancellation”. This place has hiked the price, but hasn’t done any updates to anything minus some laint on the walls- not all machines ever work at any given time.

Save your money and go to the Wac or a more reputable gym.

Source: Google

★ 5

Good customer service, quiet, convenient, has all the equipment you need. This is a really good gym. The app is pretty handy too if you're looking for ideas on how to structure your workout routine.

Source: Google

★ 5

The quality of machines at the gym are very good. The owner Jen took time out of her night once to communicate with me over some things that were important to me. She didn’t have to and she was super professional. She clearly takes pride in the upkeep and I think it’s a great gym.

Source: Google

★ 5

Source: Google

★ 5

I absolutely love this Snap Fitness location! Everything about this location is ideal; the staff is absolutely amazing and very accommodating and helpful, the gym is extremely clean and well organized, the equipment is clean and well maintained and they are conveniently located right in Tosa! The staff are amazing and will work with you with reaching your fitness goals. I will definitely get the support and assistance you need from the staff! *TINA*

Source: Google

★ 5

Been a member for over 6 months and could not be happier. Very convenient and has everything I need. Staff is very friendly and helpful with any needs i might have.

Source: Google

★ 5

Super clean & friendly!

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★ 5

Snap Fitness Wauwatosa is so lit. It’s so clean and everyone is so friendly! No complaints

Source: Google

★ 5

Visiting some family in the area and stopped by with a cousin to get a quick workout in. Walked inside and Titan was able to get me squared away and set up with a day pass and answered all the questions I had. Very cleans mall gym with all the necessary equipment needed for a good workout.

Source: Google

★ 5

Comical response 7 years later. Glad to see your silver spoon and OSU education have kept this place in business. I’ll let the other one-star reviews tell the story! Best of luck.

Source: Google

★ 5

From the moment I entered Snap Fitness Wauwatosa I knew this would be the place for me. The Clubhouse Manager, Titan, greeted me with such warmth and kindness. Any hesitation was gone in that moment. He was very informative and took his time so I understood everything! Then I met Jen, the owner, who was non-assuming, patient, brilliant in her information, and made me feel as if I was a part of something great! THANK YOU to all of you and I look forward to success.....

Source: Google

★ 5

Nice facility, clean and never super crowded. Staff is friendly as well.

Source: Google

★ 5

Titan makes this place great

Source: Google

★ 5

Friendly staff and clean equipment . Like the drink selection. Could use a leg extension and leg curl machine and maybe more snacks in the cooler

Source: Google

★ 5

Great service and kept clean

Source: Google

★ 5

I have been a member for almost 4 years at this club. The place is clean and I always find my choice of equipment. Parking is easy too. Current staff member Titian is awesome and keeps the place tidy.

Source: Google

★ 5

Great place to come and workout if you are not a fan of large gyms. The staff are always kind and responsive to needs. Would recommend!

Source: Google

★ 5

Friendly staff, clean facilities

Source: Google

★ 5

Great gym to workout. The busiest times are not crowded. I get a good workout & it's nice not fighting for equipment & free weights. 👍🏾👍🏾

Source: Google

★ 5

Really well kept gym. Really friendly and helpful staff, not crowded and easy place to get my workouts in.

Source: Google

★ 1

Lucas writes an accurate review. Furthermore, when requests are made for equipment to be cleaned or repaired, a volley of excuses is often launched. Band-aid fixes are offered with no real intent toward any meaningful maintenance. My own membership was recently terminated because my requests for basic cleaning and maintenance were considered as "toxic." The owner chose to spend her time reviewing camera footage to find the culprit (as you are deemed), rather than clean the gym and refill the spray bottles.
Be aware of the once-a-year maintenance fee as well. In my three or so years as a member, not once did I see any significant maintenance or upgrades of existing equipment; hence Lucas' spot on review.

Source: Google

★ 1

Did everything I was supposed to do to cancel the membership. Gave my 30 days notice and over a month after was still charged for the membership again and I am very dissapointed with this matter.

Source: Google

★ 2

Was a member of this SNAP fitness for some time and overall was not very impressed. Stayed with the club for location, but over the years equipment broke down, the floor began to deteriorate, and things sometimes straight up disappeared from the space. Owner not very customer oriented. Overall same experience you'd expect at a $10/month big box gym, but instead you pay $45/month + $35/annual fee for a total average of around $48/month.

There's 3 bikes total and 1 never worked for the entirety of my time there. Wrote several complaints about it, notified the owner a few times, and never even heard back.

The floor has been breaking down for close to a year now, and there's a little "wet floor" sign over the spots plus a sign saying "we're working on it", but again, never saw that get any better or heard any updates about it.

At one time there was a scale in the bathroom, but it disappeared, never heard about it again.

Sometimes cables snapped on the weight machines and they'd simply get an "out of service" sign. I think once or twice I saw them come back into operation, but there were still broken ones when I left.

At one time a bench was removed from the space which resulted in a LOT of needing to "work in" with other members and drag the bench across the room between sets. Made everyone's workouts longer. To be fair this eventually did get remedied and we got the 3rd bench back, but it took at least 3-4 weeks of a lot of folks submitting feedback to the owner. The response I got from the owner when I mentioned it personally was, "well it just looks cluttered when it's out there". So, aesthetics seemed more important to them than what the customers needed.

Probably wouldn't recommend, overall. Good location, but too expensive for what you get in my honest opinion.

Source: Google

★ 1

Takes forever to respond to get a tour & never gets back to you.

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★ 1

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★ 5

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★ 5

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★ 3

Floors have been broken for a while now. Place is kinda stingy compared to other Snaps. Like no cups for the water dispenser and we can’t use paper towel to wipe down equipment. I do appreciate the free weights. Neighborhood is good for a jog outdoors

Source: Google

★ 5

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★ 3

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★ 5

Source: Google

★ 1

The owner of this location is very unprofessional. I had inquired once about rates when my daughter and were looking to join. We desired at the time to join another local gym bc at the time it made more sense to be more cost effective at the time. I contacted this location a second time bc there were specials in the window. Jen had kept my contact info from my first inquiry. She replied back to me that the first time I had inquired that the monthly fee was too much before. My situation had changed and my mother was going to be joining with me. I found her reply to be offensive and disrespectful by insinuating that because the monthly fee the previous time was too much that this time it would be also! I don’t feel you should ever have to feel less then from just asking for information and it’s extremely unprofessional and discourteous!

Source: Google

★ 1

Definitely price shop - online and in store deals vary and offer different things (e.g., online was significantly cheaper but you have to wait for the card). I got very confused by the staff member in store who wasn't able to explain the process. Sounds like one of those companies where corporate and franchise don't communicate very well. They're really just out to make a buck, so they get very snippy when later because of a global pandemic you ask to cancel. "It's covid so we can freeze your membership as long as you need" turns into "when you ask to cancel we will charge you full price for that last month even though you can't use the facility" and quote their policy documents at length. I chose proximity over my gut feeling that it wasn't a customer-oriented environment, and I'm literally paying for it.

Source: Google

★ 1

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★ 5

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★ 5

Snap in Tosa has become my home away from home. It's my get-away from working at home in front of a computer all day. Specifically the Heart Rate Monitor Challenge really helped me get me back in shape with 2 a day workouts, trying to get as many points as I possible could. Jen is very supportive and a great resource if you have questions or need help. It's nice to finally be able to get back to the gym after many months away!

Source: Google

★ 2

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★ 3

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★ 1

Facility has limited equipment and often lines with frustrated patrons. Customer service is abhorrent, with response times measured in weeks (literally). Be sure to get everything you need at time of sign-up (trainers scheduled, etc.) or it’s not going to happen. BBB complaint filed with no response.

Source: Google

★ 2

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★ 5

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★ 5

Clean, always open, equipment is in good shape. The gym is rarely busy at all and I don't have to wait for equipment to be free. The weights are always organized unlike at some "big" gyms that have customers that aren't as respectful.

Source: Google

★ 4

Great time

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★ 3

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★ 4

The facility was very clean and had enough equipment for a great cardio workout. The only thing I have to complain about is the WiFi. You only get one hour of free complimentary WiFi and if you come back within a 24 hour period you have to pay for the WiFi

Source: Google

★ 4

Love this gym very friendly people quiet you enjoy your workout you feel like you your own private gym and you guys know everything is not perfect so far great place

Source: Google

★ 1

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★ 5

Good gym, affordable pricing. Equipment is kept up and always clean. Friendly staff, friendly members.

Source: Google

★ 5

Source: Google

★ 5

Great place to workout. I love the community environment between all the members. Great class variety. Excellent and friendly staff

Source: Google

★ 4

The space was clean. The trainer on duty was friendly. There is a very high quality squat rack that also has pull up bars that are very high. This is great for tall people so that they can actually hang off of the ground. There is a functional fitness area as well as every machine you would need to bodybuild. I would not pay attention to the reviews that are older than a few months with very low ratings because it seems like new ownership and the management of this building is under good control. I'm of the opinion that the only five-star snap fitness in the area is the one in Bay View but this one in Wauwatosa makes the best use of the space that is available. Bring your water bottle since there is no drinking fountain however, there is a water dispenser. Don't plan on taking a shower as there is none but there are two large bathrooms.

Source: Google

★ 5

It has a bit more equipment than the Brown Deer location. It also has a water station but make sure to bring your own water bottle in order to use it. The cardio machines have their own tvs attached. Free wifi for an hour. They allow guests but guests will have to sign in. Staff is super friendly and willing to answer any questions. Bathrooms are very spacious. This location does not have a separate studio for classes that I saw.

Source: Google

★ 5

They have a squat rack and deadlift bar. This location is geared towards people that want to gain muscle and tone their bodies. Less cardio machines but enough machines to handle demand.

Source: Google

★ 1

Horrible customer service and extremely poor quality facility

Source: Google

★ 3

New people own this snap now and they have renovated, so really all the past comments are no longer true. However, both with the old ownership and the new ownership I'm getting sick of them having "staffed hours" during which there is never anyone there to help you with your membership or any issues you have. If you don't have staffed hours just say so.

Source: Google

★ 4

This specific location is great if you're not a gym rat and in general the same is true for other locations. This one in particular is not crowded most days of the week; After the building got cleared with the city to stay open 24 hours you can now go there whenever you want.

The gym isn't as clean as it was when it first opened but it's certainly tolerable - I'm a clean freak too, so take that into consideration.

I kind of wish the gym had more equipment, in particular more leg machines, a bench press, and a couple stair climbers.

Just be prepared to get to know some of the regulars if you lift weights there :)

Source: Google

★ 3

Source: Google