★ 1

All locations are closing effective today at 0900 hrs. 30 June 2023. All of Wisconsin. Done

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★ 5

I'm deeply saddened that Planet Fitness bought out all of your locations...I have never felt this heartbroken over a smaller business in my life. Corporate entities are constantly ruining this country with their cheap corner-cutting techniques. The employees were only given a two hour notice before being told they were being let go. I'll miss you all dearly. Good luck in your future endeavors.

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★ 5

This gym has a great array of just about every kind of exercise equipment. Their staff all care about their job and do a great job promoting their brand on social media. While there is a “corporate” touch on this gym, the employees all do an amazing job of personalizing it to make it their own. It’s best to hop onto the Xperience train when they put out their $1 joiner deals, as it’s a steal. For $15 a month it’s hard to come by better gyms in the Appleton area. It kicks planet fitness out of the water.

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★ 1

They used to charge $15/mo and now they more than tripled their rates. I may as well go to the YMCA

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★ 5

I showed up without any appointment to get a tour and ask some questions about the facility. Jose did an amazing job of asking what i was there for and showing me how i could optimize their facility to get where i wanted to be. The equitment was plenty, the classes appearedextensive and the facility clean and kept. They even have some of the extra ciriculars i wanted like a steam room and sauna. Overall a top tier gym with friendly staff and even signed for a plan tjere on first visit. Thanks Jose!

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★ 2

I've been a member for almost 2 years and the facility is decent. They took out some of the machines myself and other members used consistently which was a disappointment. It tends to get crowded pretty quickly so I have had to come as soon as they open to be able to workout, which is fine. I'd give this location more stars but I have shown up at 4 am on several occasions and waited over 20 mins before giving up and leaving with whoever is supposed to open the gym still not there yet. As I'm writing this, it is 4:27am with no one in sight and gym is locked. Extremely disappointing that I've had to drive all the way to Green Bay to be able to workout.

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★ 1

I have had quite a disappointing experience with this facility. I have been a member for over 10 years. I went in in early February to freeze my account as i was going to be out of town for a couple of months. I went in and had a manager do this for me. I was charged for February which i understood. After coming home I decided to cancel my membership mostly due to cleanliness. Again i went in and had this done with a manager. Today i noticed i was charged for March. I called and spoke to Lauren. I have never talked to someone so rude and disrespectful. I was upset about the charge and was told there was not a freeze put on my account. Yet another disappointment in this facility.

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★ 5

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★ 2

This location has pretty good equipment and a lot to do as far as cardio and weight training. I’d just advise from using the restrooms.. The staff is poor at cleaning and restoring paper towel.. This gym has poor hygiene and one of their male employees with long hair walks around wearing only socks and no shoes.. I’d say I’m still going only for the convenience in location, but I think I’d rather drive 30 minutes to Green Bay at this point.

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★ 2

This has the potential to be a great gym but I'm giving the two star for their DIY locker room wetness policy. Instead of installing textured tiles or rubber mats they put up "better dry yourself off" signs and it's slicker than an eel in there. You also can't use the studio when nobody's in there which is an ideal place for walking lunges, they'll chase you out. That being said most of the staff have been friendly and their salt water pool is great, equipment is alright, policies and safety need work.

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★ 4

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★ 3

Used to go here and primarily the Menasha location, which I was very sad closed since I live on the south side of Appleton. Great value for the amenities offered. One of the only low cost gyms that have a pool, sauna, steam room and a good selection of classes, and I could accept the equipment being older or out of order sometimes. Appleton location seemed to be always so busy and wait times on equipment just made my work out so much longer. General cleanliness of locker rooms and fitness areas has more to be desired. they outsource their membership services and very difficult working with them if you have issues or need to cancel.
They kept billing me even though the facility was closed due to covid and thereafter. I've been at Crunch since Menasha closure.

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★ 5

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★ 5

Highly recommend Xperience of Appleton! Staff is friendly, equipment and facilities are cleaned regularly, very reasonable membership rates!

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★ 5

Love this place! Come here almost every day to get my workout in. Friendly staff, all the equipment you need, even a pool, sauna, and tanning booths. Solid all around gym!

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★ 1

The facility is just okay 2.5. starts. Now, when you try to manage your membership is when the real struggle begins. Outdated forms (the system is unbelievable for 2022) and nonsense fees for everything. I request the cancellation of 2 memberships through the form. Almost 2 weeks later guess what? Charged for both memberships. Tried to argue but their response was complete nonsense. I just accepted the loss. Never again.

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★ 5

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★ 5

The lady at the front desk named Lauren is my favorite! she is so sweet and so hard working!!

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★ 5

Very nice employees

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★ 1

Just left this joke of a gym. I travel for work and was denied a 7 day pass because I admitted to them that I travel for work. This is not in writing anywhere and the girl was just trying to give a hard time. If corporate would like to contact me I have the girls name I would be happy to share. I was in the market for a gym and they will never get my business

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★ 5

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★ 4

The staff is friendly and helpful and there are plenty of machines to work with. However, the main reason I rejoined was for the salt water pool. I am very sensitive to chlorine and I get sick from inhaling it. I had no idea that
. Experience Fitness had chànged to all chlorine. I tried the pool four times with poor results for me. I am very disappointed.

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★ 5

It’s a nice gym with a great environment

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★ 4

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★ 5

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★ 3

Decent gym that now supports 2 locations worth of members, and it shows. (Menasha location closed 2020 and it's been this way since) It's always busy, no room in locker room, and forget about using the pool. They leave it first come first serve for pool lanes when a simple 30/45min sign up sheet would resolve many issues. The employees are all friendly and approachable. The facilities do have a "lived in" look however. Parking lot needs desperate repair.

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★ 1

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★ 5

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★ 4

Great gym. Friendly staff at the front, variety of machines and weight workout room is nice. Love pool, steam room and sauna. 4 stars only because ladies bathroom is always out of hand washing soap and paper towels…once low or out, it takes more than a week until refilled.

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★ 5

Everyone is super helpful, caring, and seem like they genuinely want to help you improve. The space is open and everyone kinda their business, there’s a very good atmosphere here I wish I came sooner. Definitely recommend, especially for those who are nervous to start going to gyms.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

Its well worth 10 bucks a month .. needs a remodel badly .. no room in locker areas .. skinny benches .. staff is cleaning. Very busy place .. good equipment selection

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★ 5

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★ 5

From the time I stepped in the door I was greeted by a warm experience. The manager listened to all my wants and concerns. They truly have my best interest in mind to see me succeed in being healthier. They took the fear of starting this new journey in my health away and became partners… all in!

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★ 3

Decent gym. Nice equipment, fun classes, and the staff is friendly and helpful.. I just wish they'd clean the place more, the floors are pretty dirty and the mats they have to lay down aren't much better. If they vacuumed or swept more and replaced their old exercise mats I'd give it 5 stars 👍🏼

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★ 5

The staff is very friendly and the gym itself has a very welcoming atmosphere. I appreciate how clean they keep everything as well. The only gym in the area that I’ve found everything I’ve wanted while not having to deal with the large crowds. 10/10!!!

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★ 5

Employees are always pleasant and ready to help whether it’s a matter of fitness or anything else. Members are friendly and out going. Love the sauna and steam room offered at this location.

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★ 5

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★ 5

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★ 5

The staff at the Appleton locations is great. They always take the time to chat and help if you have questions. I have worked with two different trainers and love both of them. They have listened to my goals and adapted programs to help me get to where I want to be. The daycare is great too. My daughter always has a blast and gets sad when she doesn’t get to come with.

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★ 5

Club is also so clean. I don’t know what the cleaner name is but never get rid of him

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★ 5

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★ 1

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★ 5

Nice and helpful instructors in the classes

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★ 5

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★ 5

The Silver Slippers program is exactly what I wanted plus having a trainer to identify other specific training needs.

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★ 4

Great salt water pool, but 2/3 time sauna is not working.

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★ 5

So far so GREAT!!! Just completed my first week, they have an abundance of machines, free weights, and open areas. The staff has been incredibly so far, super friendly and helpful. I look forward to accomplishing my fitness goals here.

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★ 5

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★ 5

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★ 5

So far so good, staff is friendly and helpful

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★ 4

This seems like a really nice gym but unfortunately the location didn’t work out like I had planned (I had hoped to stop in on my way to work but with school drop off it was cutting it too close). The sales team was very good at talking me into signing up and assured me I “could cancel at anytime”- however they failed to mention there was a 7 day cancellation period. So when I went to cancel the day before my membership renewed I was still charged the next months fees because it wouldn’t take effect until 7 days later. VERY disappointing.

UPDATE: following this post the manager Ryan reached out to me and is willing to refund my dues. He was very kind and understanding. I would love to see this type customer service from all the employees.

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★ 5

I love this place always clean and all the staff helpful and kind
i recommend 💯

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★ 5

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★ 5

It's a great place to go and workout, to get that negative out of your body or just a good workout to release that stress..!! Good People there! Clean Environment..!! Better than Planet Fitness & Crunch Fitness as well...!!!

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★ 5

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★ 5

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★ 5

Staff is extremely helpful and so nice. It’s very intimidating being in a gym after so long however a lot easier when you feel so welcomed. I would highly recommend this gym to anyone looking to join one.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Excellent customer service!!!

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★ 5

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★ 5

Great gym! Good price for a quality exercise facility. Love that they offer classes, a pool, full locker rooms, and trainers. My only complaint is that it’s constantly busy, but not the biggest deal!

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★ 1

Hours are bad, the gym is not very clean and has a consistently bad smell, the dividers in the bathroom are broken and flopping around. In addition, it looks like someone took a jack hammer to the parking lot, so be careful of potholes. The showers have mildew on the curtains. They have a ton of staff members that seem to sit around at computers rather than take care of the place. I do not recommend.

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★ 5

Such a great place everyone is nice and willing to spot or help you if needed sauna is nice so organized and such a good weight selection overall great place 5/5 highly recommend

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★ 5

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★ 5

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★ 5

I’ve had a great experience since the first time I walked through the door! All the staff are helpful and polite. They keep the gym clean and sanitized. They also have more workout classes available and in session than other gyms. With each new member, you get a free orientation with a trainer. I did not think I needed a trainer when I sat down for the orientation but as I listened I realized it would be a good fit for me! I now have someone accountability in play, someone to help guide me through a proper diet, workouts made for me by the trainer (for all my workout days, not just the days I meet with him) AND this is helping me become more comfortable moving around the gym and more knowledgeable about the equipment! This is what I needed to get myself into a healthy new habit! My Trainer is Jarad. He’s great! Knowledgeable, listens and makes very good eye contact when communicating, you can tell he’s invested in helping me reach my goals!
If you are thinking about joining a gym or thinking you need to get into better shape, come to Experience! You will love the way you feel after your first few workouts!

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★ 1

Used to be open 24 hours. I understood with them having limited hours with Covid but now someone that works there recently told me that they probably won't be switching back to the 24 hour schedule. Will look elsewhere for a gym membership and will most likely cancel. Open only until 10 on weekdays and only till 8 Friday, only till 6 on weekends. Just ridiculous...

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★ 3

The water aerobics class is super fun and a great atmosphere!

Unfortunately, most of the young men at the front desk seem extremely unfriendly when they are asked questions which is really sad since they are the face of the business when you first walk in. It just makes it seem extremely unwelcoming which is not what you want for a gym.

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★ 5

It’s a great clean and positive environment

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★ 1

They lie to u just to get u to sighn up.

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★ 1

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★ 5

Loved my time here!

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★ 1

Nice faculty with good equipment but you have lost my business for good! As others have also stated that it is hard to cancel your subscription! I was charged for an extra month after they have already closed their gym due to covid. Couldn't even cancel it and then they didn't even notify their customers when they reopened and I was charged again til they closed my account, sent me a email We're going to send your account to collections. Love your company code of conduct!

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★ 1

Yes you paid 20 a month but trust me any gym but this one it’s way better

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★ 4

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★ 5

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★ 1

The facilities are fine it's a gym it's not the taj mahal. But they make it virtually impossible to quit. You either have to log on to their system which I cannot find on their website or submit in writing that you wish to quit. I spent over a year going back and forth before I was informed I could submit a letter in writing to quit.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love it!! They have been taking all the necessary precautions during theses tough times!! Staff is always friendly.

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★ 1

I am a member at Wisconsin Ave location. I was billed during lockdown while my account was frozen. I spent way too much time on the phone with the financial company trying to sort it out. Also talked to the manager at the physical location. He said there would be a refund. Well that was over a month ago and no refund. Majority of customers not wearing masks while I was there. As long as you wore a mask when you walked through the door it seemed like they didn't care if you kept it on. I will be canceling my membership.

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★ 5

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★ 3

As far as a typical gym this is outdated and old. It has everything you need to stay fit and in shape but again, everything is old. Weights are ALWAYS scattered around each bench, machine, and beyond. There are various brands of plates. I believe gyms should have uniformity simply because every manufacturer has different specifications. Open space but limited space. Just think of going to the bathroom to workout. Enough room to workout but not a lot of room to move around. Lots of people around 4-7PM but that’s not a surprise at any gym. They say its $10 but there’s a joiner fee. Then after 2 months they charge you for an “annual supply fee” which is $50 so it came out to around $40 just for 2 months. Just letting you guys know ❤️

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★ 5

Amazing staff & equipment. The staff if very knowledgeable and kind. Always clean and sanitary.

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★ 5

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★ 1

They're promoting people should come to the gym and not wear masks, during a public pandemic. Imagine if they're this irresponsible with your safety now, just how careless they'll be when no one is looking.....

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★ 4

I am enjoying the Aquafit classes since joining along with Zumba.

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★ 1

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★ 4

We joined Xperience this June and have been happy with the Appleton location. Staff is friendly and helpful. The equipment and facilitaties are clean and well maintained.

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★ 5

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★ 1

BUYER BEWARE! They make it impossible to cancel your membership without a bunch of fees and nonsense. There's no one available to help, just a bunch of automated systems that lead to nowhere. If you talk to a person at the location; they tell you they can't do cancellations... but they can sure sign you up. I was literally told, "if we processed cancellations here; that's all we would do all day". That's not good. It's also never a good sign when the "manager" tells you they can't say for sure that someone at the number they're telling you to call will even be available to help, but they can recite some WI law about how long you have to cancel memberships. Unreal. Will never go back and will tell everyone I know to stay away. This company clearly looks for any way they can to take advantage of their "members" and soak every dollar they can out of you. Stay away!

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★ 5

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★ 2

I received an email at the beginning of June saying join for free by June 15th. There are no specific details saying that it only applies to specific membership levels. I joined and was charged a $50 processing fee. I brought this to their attention and am now being told that this doesn't apply to the level of membership that I chose, that my level typically pays a $99 processing fee and the promotion for that level was that the processing fee was only $50, mind you none of this was specified in the email. This is just false advertising to get people to join!!
Plus it took my actually going to the facility to even get someone to answer my concerns. I left several voice messages for corporate but got no responses.
Other than this the facility is great.

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★ 4

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★ 4

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★ 4

Its alright I do prefer to go late at night like 1am because its just too busy during the day to actually get a good workout

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★ 5

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★ 4

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★ 5

I'm so glad I joined. I'm 51 as of the day in writing this, and 247 lbs. After 3.5 years in a cubicle and a back into two winters ago,I needed to do something to get back in shape. This gym has been such a positive experience for me! People who work there have gone out of their way to learn my name. I've been challenged but at that sweet spot where it's not too hard but definitely harder than if have pushed myself.

The physical appearance of the gym is excellent. Clean, well lit, music is playing but not blaring. Lockers room is a tad small. The stream room is excellent. Highly recommend that after a workout.

They encouraged me to buy the highest level but weren't pushy. Hey, it's a business, it's there to sell services and products. Can't fault them for trying. But they didn't push so hard as to be annoying.

I'm really glad I joined. I feel better after two weeks. Physically, yes, but not just that! Winter blues are not kicking my butt any more. I feel a lot better!!

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★ 5

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★ 5

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★ 1

$74 to downgrade membership? I can sign up for planet for lower per month for $80

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★ 5

Love this place. Most “bang for your buck” gym in the valley. Great group fitness classes and times offered. Tanning, sauna, and steam room all great bonus features. 10/10 recommend!

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★ 5

Great atmosphere, both staff and other members are genuinely nice.

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★ 3

Great staff; very friendly and welcoming! Smelly and unclean atmosphere! The ladies locker room smells like a sewage yard, and there always water all over the sink counter that you cant set anything down on without getting soaked! Even the hand dryer has a stench that you have to hold your breath!! It works, could be cleaner and smell better though! I prefer Menasha’s space more, cleaner and more spacious! A little concerned about the safety measures of the kid zone, as all you do is drop your child off and put your name and their name on a sheet, no sticker or wristband to link you to your child, a little worrisome there, anyone could come in looking like me and take a kid home😓

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★ 5

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★ 5

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★ 5

Great gym. Very reasonable prices. Friendly staff. I prefer the Menasha location, but overall a really good gym.

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★ 5

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★ 4

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★ 5

Loved signing up! Courteous and quick, I really appreciated that there was no badgering to get us to upgrade or sign up to classes or personal training or anything. Just listened to what we wanted and got it done for us ASAP!

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★ 5

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★ 5

They did a great job showing us the gym. Letting us know all of the options and chances to try new classes or trainings. The salt water pool looks amazing! We are excited to try it.

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★ 5

Just signed up today. We have a busy schedule and they accommodated that very well. Friendly staff and very helpful. Looking forward to working out.

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★ 5

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★ 5

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★ 5

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★ 5

Upbeat friendly staff. Great at listening to you. Sydney, Alex & your receptionist (?name) were all tops. Smooth sign in process. Love the opportunities from treadmills to weight machines to pool and even dry sauna for men. And free 1st trainer meeting is a great perk!

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★ 5

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★ 5

It was fast clear, and easy.

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★ 4

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★ 5

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★ 5

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★ 2

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★ 5

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★ 5

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★ 4

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★ 5

So far so good. I just signed up today and haven’t had the opportunity to explore the gym yet. What I do know is I enjoyed the staff in Appleton & I’m excited to get started on my fitness journey.

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★ 5

I had a great time at Xperience. Staff is phenomenal and a great selection of classes, machinery, and extras. Would recommend!!!!!

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★ 5

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★ 5

Friendly staff that you feel comfortable with. Nice facilities too.

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★ 5

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★ 3

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Never have to wait for weight stations, great selection of leg workout equipment, pool ,sauna, steamroom.

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★ 4

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★ 5

I used to have a membership at Planet Fitness, but would come to this facility with my wife on the weekends and absolutely preferred everything about Xperience vs Planet. The layout for the equipment is better, there’s much more equipment, there’s actual barbells for deadlifts and squats instead of just Smith machines, and the amenities are better. Plus the staff seems much nicer! No regrets making the switch!

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★ 5

Love it here!

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★ 5

I would tell you how great the saltwater pool is...buuuut....I'm greedy and I want it all to myself.

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★ 5

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★ 5

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★ 5

Great gym, nice people, clean, friendly staff, good classes, plenty of room, great price, excellent location, message the mgr. when stuff is broken and it is fixed promptly, great wifi, plenty of TVs to see while working out on cardio equipment...all around Awesome gym with Perks Incentives! #FavoriteGym

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★ 5

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★ 5

I’m very pleased with what this gym has to offer. I love the long hours of operation daily, the pool and the steam room. Look forward to going everyday!

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★ 5

I just came in today for my first time. I was welcomed right away! Noah was awesome and so supportive. He gave me a tour of the building, answered any question I had and got me all signed up. Then he introduced me to a trainer named Mary. She was so positive and encouraging. Also, Mary was even willing to come in on her off days to get me started. That’s pretty special. I have a good feeling that I will be able to reach my goals at Xperience Fitness.

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★ 4

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★ 4

Extremely helpful and polite

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★ 1

Everyone be careful with your items. I lost the shoes 2 times, in the man locker.

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★ 5

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★ 4

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★ 5

In my opinion this is the best Xperience fitness location in the Fox Valley/Green Bay area. Favorite thing about this location is the Steam Room and the Hoist machines. The staff is always very friendly, regardless of the time of day/ night.

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★ 5

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★ 5

Noah was helpful and efficient. Good place to workout.

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★ 5

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★ 5

The aqua fit program is the best!!! I signed up with Experience through Silver Sneakers. I look forward to the mornings when I plan to come out. Your location is close to my home. I too like the fact that you can go to other Experience Fitness places as well. I am a very busy retired gramma and have to babysit many times on a last minutes notice. I went to Menasha last Friday. Their class was enjoyable too. I like having the choices that there are 2 Experience Fitnesses close by and that between Appleton and Menasha, they have aqua fit Mondays thru Saturdays. The exercises in that program have given some relief for some minor physical issues that I've been experiencing.

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★ 5

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★ 5

I met with Kevin and he was fabulous. Made sure I understood what I was signing up for and what was offered at their gym. Very friendly and great attitude; I could tell he really wanted to help.

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★ 5

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★ 5

I stopped in to check it out, not expecting to join. Kevin showed me around, and it quickly became a no-brainer. Xperience has everything you could want in a fitness center. Friendly staff; good environment; no long term commitment; very inexpensive.

Kevin and Jess you guys were great. Thanks for making it easy.

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★ 5

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★ 5

Always a clean gym to go to, the staff, Kevin L specifically, is always friendly and gets me pumped up for my workout based on his overall attitude. Also, they have plenty of weight training and cardio equipment to meet everyone’s workout needs.

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★ 5

Super friendly and knowledgeable staff and you can't beat the price! Kevin is amazing!!!👏👏👏

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Very friendly and attentive staff. Clean facility all around. Would recommend

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★ 5

Friendly staff, very clean open environment

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★ 5

Good gym for the location. What I liked the best were the super friendly people that worked there. Made me feel comfortable while I was there and very helpful with the questions I had.

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★ 5

Friendly and knowledgeable staff,looking forward to beginning on Monday!

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★ 5

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★ 5

Very dedicated staffs. They work with smiles on their faces and provide good deals... there are many more positive things you can find there... go find out!!

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★ 5

Nolan did an excellent job showing me around the fitness center! It was cool that he set me up with someone to learn more about what proteins to help build muscle. Thanks for the membership. I look forward to doing some weight training.

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★ 3

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★ 5

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★ 5

Yeet

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Amazing service and team, everyone is very friendly. Some Things may need updating soon such older equipment and using washable towels instead of disposable paper towels to clean off equipment.

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★ 5

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★ 4

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★ 3

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